Why iPhone doesn't connect to the network: the main reasons. Traveling abroad for leisure or business purposes: how to enable roaming on MTS MTS roaming abroad does not work

When traveling outside their home region or Russia as a whole, MTS subscribers often find themselves in a situation where their mobile device stops working. Why doesn’t my MTS phone connect to the network abroad and how can I solve the problem?

What to do if there is no MTS network in roaming

There are several common reasons:

lack of money in the account;
“Roaming” service is disabled;
the subscriber is outside the network coverage;
registration error;
restrictions apply.

To cope with the situation that has arisen, it is enough to determine the cause. Signal instability can occur both in Russia and abroad.

Lack of money in the account

The most common mistake made by subscribers traveling to other countries is late replenishment of their account. When traveling outside the country, the cost of services increases, so money quickly runs out. Within international roaming, MTS clients who have not activated additional packages, unfortunately, spend their money very quickly.

If there is not enough money in the account, communication services are disconnected automatically. It is enough to top up your balance and the connection will be restored. The easiest way is to transfer money to your mobile account using a bank card or electronic money. When the funds arrive on the phone, access will be restored.

Being outside the MTS network and not connected to roaming

MTS basic services include options that are valid in many countries around the world. If the subscriber goes to a country that is not included in this list, the connection will be lost. When traveling around Russia, a similar situation does not arise.

To avoid such a situation, you need to go to the company’s representatives before your trip. After confirming your identity, the consultant will activate the “Extended International Roaming” service.

If the subscriber did not activate the option in a timely manner and has already gone abroad, you just need to contact the contact center. You can call from any phone.

registration error

When a subscriber moves to another country, the SIM card is automatically registered within the guest network. Unfortunately, there are times when registration fails and the phone cannot “see” the signal.

To correct the situation, you need to restart your mobile device. After turning on the phone, you need to change the provider manually:

go to the “Settings” section;
find the item “Select operator or network”;
click on the inscription “Manually”;
choose one of the providers.

After completing the configuration, you need to save the settings. After a few seconds, Internet access will be restored.

The phone does not connect to the network: software and hardware problems

First, check your settings. Perhaps, through the spontaneous intervention of your children or the children of your guests, they were shot down. To do this, go to “Your phone settings” and select the “Automatic” network search mode.

If this does not help, try to find the network manually directly from your operator. If the network does not see only your phone, then look for the reason directly in it. This problem is also possible due to incorrect firmware if you have recently used it. Or software glitches. They should already be diagnosed by specialists; it will be difficult to figure out the basics of telephone yourself.

For successful registration and operation of a mobile device in the MTS LTE network, the following conditions must be met:

The device must have the latest software version installed.
Make sure the software installed on your device supports LTE. For more details, contact your device manufacturer's support service.

The device must be within the LTE network coverage area.
Make sure your device is in an area with good LTE network signal reception using the coverage map.

The device must support the LTE 1800 MHz standard (band 3).

If the problem is with the device– you can buy the cheapest one. There are often specials. offer device + local SIM card, although not all of them are available to non-residents, you need to ask. And you will have a simple but working option.

When buying a phone abroad, it will most often be locked (English locked, Spanish bloqueado), i.e. you will not be able to use it with other operators in other countries without first showing it to telephone shrinks.

Why is there no MTS Internet in roaming?

When going on a trip, some people try to connect to the Internet, but to no avail. This situation is due to the fact that Mobile Internet is not activated on the tariff plan.

To solve the problem you need to enable the option. This can be done from your personal account. If you wish, you can call the contact center.

Unfortunately, sometimes there is a situation when the client’s tariff plan does not support the “Mobile Internet” service. To solve the problem you need to change the tariff.

If problems arise, you should calm down and then call technical support. support. The operator will help you fix the problem in a short period of time or advise you on what needs to be done.

How to connect MTS Internet in roaming

In order to use cellular communications and be able to connect to the Internet in a roaming zone, you will need to activate special services. Check whether the “International access” and “International and national roaming” options are available on your mobile number. Without their connection, the Internet on your phone will not work.

To configure, just send the command *152*1# or visit your personal account, or rather, its “Service Management” section. If the necessary services are not connected, then you can do it here for free.

In addition to your personal account, in order to start using international roaming on MTS, you can use the command *111*2192# . In addition, you can activate profitable roaming services at the nearest MTS office upon presentation of your passport.

In order for the Network to remain available outside of their home region, MTS subscribers must pay much more for the Internet than while staying in their region. Thus, in Russia within the framework of national roaming, the price per megabyte of Internet will be 9.90 rubles.

It is impossible to clarify the cost of each megabyte of Internet access in international roaming. This calculation procedure depends on the state in which the subscriber is located. One thing is obvious - foreign Internet roaming will be significantly more expensive than Russian one.

For example, for the USA, China, a number of European and other countries, the price of access to the World Wide Web is 30 rubles. for 40 KB of received or transmitted traffic. Of course, this is a high price, so not all MTS subscribers can afford to use the Internet in roaming. Therefore, the mobile operator offers the connection of some options that make access to the Network more economical.

To reduce traffic costs, MTS has developed a whole system of options “BIT abroad”, which is divided into three types of services.

If the need arises disable Internet access while roaming, then you will need the completely free service “Banning GPRS roaming”. After activating it on the phone, international roaming will not be available to the device.

To connect the option, dial *111*496# , and you can disable MTS roaming using the combination *111*2150# (then the possibility of using mobile communications itself will disappear).

Subscribers of the MTS operator can count on free help from the support team even during international roaming in any country in the world.

Toll-free number for calls to the MTS operator from abroad:

+7 495 7660166

Calls to international number +7 495 7660166 from MTS mobile phone free from roaming. Calls from other phones from abroad are charged at international rates.

Number for calls from roaming in Russia

When traveling around Russian regions, call your clients toll-free:

8800 250 0890

The call will be free both from a mobile phone and from any landline phone registered in Russia. From a mobile phone connected to the MTS network, it is more convenient to use the free short number 0890. For calls from foreign numbers, use the phone +7 495 7660166.

Access to your personal account from roaming

Add money to your phone while roaming, change the tariff, add traffic for mobile Internet - all this and much more is available in your personal account anywhere in the world.

You can receive a one-time password to access your personal account via SMS message. This is more secure than entering your permanent password, for example, on someone else's computer abroad.

Do not use open (without a password) WI-FI access points to log into your Personal Account! Your personal and payment information can be stolen by criminals.

Call support if you have problems accessing your account from abroad. Hotline consultants will help around the clock.

Geography of MTS roaming

International roaming from MTS is available almost anywhere in the world - Europe, America, Asia, Africa, including all the largest countries in the world:

UK, France, Italy, Greece, Dominican Republic, Tanzania, China, India, USA, Indonesia, Pakistan, Brazil, Nigeria, Bangladesh, Japan, Philippines, Ethiopia, Bulgaria, Egypt, Vietnam, Germany, Iran, Turkey, Thailand, South Africa , Myanmar, Republic of Korea, Colombia, Kenya, Spain, Argentina, Uganda, Ukraine, Algeria, Sudan, Poland, Iraq, Canada, Afghanistan, Morocco, Uzbekistan, Ukraine, Saudi Arabia, Venezuela, Malaysia, Peru, Angola, Croatia, Mozambique , Nepal, Australia, Madagascar, North Korea, Cote d'Ivoire, Republic of China, Sri Lanka, Romania, Mali, Chile, Syria, Kazakhstan, Netherlands, Cambodia, Ecuador, Senegal, Chad, Bolivia, Cuba, Belgium, Somalia, Tunisia, Haiti, Czech Republic, Portugal, Sweden, Hungary, Azerbaijan, Belarus, UAE, Tajikistan, Israel, Austria, Switzerland, Finland, Montenegro and others.

With a mobile phone with an installed SIM card from the mobile operator MTS, you will be in touch abroad without restrictions, within the coverage area of 3G/4G networks of international cellular operators (Vodafone, Telefonica, Telenor, China Mobile, Orange, T-mobile, Etisalat, Tele2 and others).

All calls and requests to the MTS contact center from abroad are recorded to monitor the quality of service. Call from abroad in case of any unexpected expenses or debits from your account. Information is as of August 2018.

Situations when Beeline does not have a network are not uncommon, because the operator does not provide 100% coverage throughout Russia. Problems with finding a network most often arise outside the “home” (connection region), mainly in remote settlements. But it happens that the network disappears for other reasons and then catching it becomes a real problem, especially for the 4G network and when traveling to other countries. There is no need to worry, in most cases the problem is resolved quickly.

The main reasons why the network may not catch and how to eliminate them

What to do in this or that case depends on the location of the subscriber, the service that cannot be used, and a number of other reasons. The main thing is not to panic and check all possible cases of such a situation.

If Beeline doesn't pick up the network today

The situation when waking up in the morning and being unable to call anywhere because there is no network, happens even in a familiar environment - at home, at work, at a party. That is, the subscriber has not gone anywhere, but on the way to work or even at home he cannot make a call or send an SMS, much less access the Internet. Why is there no signal today, because yesterday everything was fine?

Perhaps nothing is broken, even if Beeline writes on the phone screen that the mobile network is unavailable. Crashes often occur in the mobile device itself. In this case, you should reboot it or turn it off for a couple of minutes and turn it on again. You can suspect this problem when other people have coverage and manage to use all the operator's services.

If the reboot helped and the signal appeared, then there was just a failure in your device and there is nothing to worry about. Although if such failures recur, you can show the phone to a repair specialist.

But it happens that the connection disappears in other situations, possible options for the problem and its solutions:

Lack of coverage when traveling out of town. It’s no wonder that when you travel outside the city, you can find yourself in an area where signal reception is not as high quality as within the metropolis. Upon returning home, you will be able to restore full functionality to your gadget again - the network will appear. And sometimes it is possible to find a place where the net catches, especially if the resting place is not very distant from a large populated area. In this case, it is also worth trying to reboot the phone; perhaps the connection with the home tower is simply lost.

Checking the SIM card for damage, which may also be the reason for the lack of network. True, such a problem does not arise suddenly, more often after the phone falls, or the SIM card is removed from the slot too often. In this case, it is not registered in the network and, naturally, is not serviced like other subscribers of the same operator who are nearby.

Phone replacement. If the SIM card is in order, then you should try to put it in another phone; cases when the signal receiver in the phone stops working are not uncommon. This is not the operator’s fault, you will have to change the device, and then the network will be able to “catch” properly.

Engineering works, including connection of new equipment by the Beeline operator. In this case, no matter what you do, there will be no network until the work is completed. You can find out about technical work by visiting the operator’s official website, where maintenance schedules and duration are indicated for each individual region. In this case, the problem will be solved only after the work is completed.

If none of the options work, and there is no access to the Internet, you can visit the nearest communication store and ask a consultant what is causing the communication problems. When there is no urgency in making or receiving a call, then excellent advice is to relax and calm down, remember the time when there were no mobile phones at all and enjoy communication with loved ones and nature. It is unlikely that such a large operator will allow its service network to disappear for a long period of time. In any case, the fewer dissatisfied subscribers, the greater the profit.

Can't pick up 4G network

The modern communication standard, which is being actively implemented in an increasingly large territory of Russia, 4G, is sometimes unavailable even from such a large operator as Beeline, what is the reason?

The first and simplest, 4G coverage where you are simply does not work yet, that is, the phone will not catch the network. If there is a suspicion that there is no such coverage in a particular locality, the easiest way to check this is by looking at the coverage map; finding out whether there is a service in the desired area will not take more than a couple of minutes.

Important! When leaving large cities, you should be prepared for the fact that the network will catch poorly or disappear altogether. This is not a problem, because most of the country has 3G and 2G, which you can switch to at any time.

The first step is to check the 4G coverage map

Other cases when you cannot use high-speed 4G Internet from Beeline:

Lack of Beeline network. When your phone can't access the Internet, there may be no network at all, not just 4G coverage. If the telephone signal cannot be received, then you will not be able to access the Internet.
Impact of viruses. It happens that the smartphone is “operating” with malware, which does not allow it into the network. The solution is to run a scan of your gadget using an antivirus program. If such problems are detected, from now on, access the Internet from your phone only after starting the antivirus.
Insufficient funds in the account. It’s worth checking your balance, perhaps your packet traffic is exhausted or there are no funds in your account. To again have access to high-speed Internet, you should top up your account in any convenient way.

If such a problem occurs in the modem, then it is possible that the device has failed. You can check this as follows: try loading any Internet page from your phone if the SIM card and device support the 4G standard.

One of the most common reasons, which should not cause you to panic, is carrying out repair work on the line. At the time of work, which you can find out about by visiting a communication shop or accessing the Internet in another way, you can use 3G Internet or just wait.

Important! If there is a cellular connection, then you can contact the Beeline help desk. The first option is to dial the short number 0611 and clarify the reasons for the lack of access to the network and the duration of the outages. The second option, if there is no network, but you have a landline phone at hand, dial the number 8 800 700 0611. Number for those who are within the country. By asking the operator the questions you are interested in, you will be able to obtain comprehensive information. For those who are in roaming - number 7 495 974 88 88

Can't connect to the network while roaming abroad

If you go on a trip abroad and find that your phone does not see the network while roaming, there are not many reasons for this, more specifically:

Roaming service is not provided in the host country. There’s nothing you can do about it, you’ll either have to buy a SIM card from the operator that services the territory you’re staying in or stay out of touch.
International roaming and access services were not activated before the trip. Don’t forget, before any trip abroad, you should get advice from a subscriber service specialist in the office or by visiting the operator’s website. This will help get rid of many problems abroad.
Problem with the phone. The solution, as always, is to reboot, perhaps the network will appear if the first two conditions are met.
There is no money in the account. Communication while roaming is expensive, and this should not be forgotten. The solution to the problem is to top up your account.

When going on a trip, you should take care of convenient communication

When planning a trip, you should take care not only of all the necessary things, but also of communications outside of Russia; the roaming services of the Beeline operator are numerous, you can choose the appropriate option.

Troubleshooting SIM card problems

Beeline may not be able to connect to the network if the problem lies in the SIM card. Situations when a SIM card stops working are numerous and most often associated with careless handling. Reasons why a Beeline SIM card may not work:

It has not been used for a long time and the operator no longer services it. There will be an automatic disconnection after 6 months after the absence of any subscriber activity. In most cases, such a card cannot be restored, the exception is if the subscriber himself disconnected it from operation. Such actions are carried out in order to prevent unauthorized access to a mobile account. The problem can only be solved by contacting the service office with a passport, and the card itself must be registered in the name of the person applying for its restoration.
The SIM card is blocked by the operator. Reasons for blocking: negative account balance, incorrect PIN code entry 3 times in a row. In the first case, you should top up your account and pay your debts, for example, if the “Trust payment” service is activated. If the PIN code was entered 3 times and it is incorrect, then in this case you should enter the puk code, it is printed on the plastic card where the SIM card was inserted. If you make a mistake 10 times in a row when entering this password, the number will be permanently blocked.
Damage to the SIM card due to frequent removal. This means that the element that is identified by the phone can no longer be read and you will have to change the SIM card. Especially if the Beeline network has disappeared and none of the above recovery procedures help.
The settings have gone wrong. Most often, this happens if children play with the phone. You can restore settings or find a network manually. You should find the “settings” item in the phone menu and select “network search”. Its detection is automatic in most cases. If the setup is unsuccessful, you can set the network manually by selecting Beeline from the proposed list.

Network search automatic or manual

Damage to the contacts of the SIM holder, that is, the connector where the SIM card is inserted. There’s nothing you can do on your own; you should contact a service center.

Another common problem is that the SIM card is inserted incorrectly; of course, in this case it will not work. It should be carefully removed from the SIM holder and inserted according to the icons on the device body.

Conclusion

Problems with the Beeline network do not happen so often, and it is not difficult to detect and solve them. A detailed algorithm for connecting to the network in one case or another is described in the article.

It is difficult for our contemporary people to do without the Internet, and mobile operators understand this very well. Therefore, subscribers are offered many packages and individual services that make using the Internet accessible and convenient.

However, this usually only applies to the home region; as soon as the subscriber leaves it, the price of access to the Network increases significantly. This is especially true for international travel.

Price

For example, for the USA, China, a number of European and other countries, the price of access to the World Wide Web is 30 rubles. for 40 KB of received or transmitted traffic.

Of course, this is a high price, so not all MTS subscribers can afford to use the Internet in roaming. Therefore, the mobile operator offers the connection of some options that make access to the Network more economical.

How to make internet cheaper while roaming?

To reduce traffic costs, MTS has developed a whole system of “BIT abroad” options, which is divided into three types of services:

"BIT Abroad";
"Maxi BIT Abroad";
"Super BIT abroad."

If your area of interest lies in the area of national roaming, then the optimal solution would be to choose the “Smart” tariff.

Reference!“Smart” is a line of tariff options that contains not only Internet traffic, but also packages of minutes and messages.

If none of the above tariffs suits you and you plan to stay in national roaming for a short time, then it will be enough to use a service that allows you to get 500 MB per day for 50 rubles. in a day. The service is activated using the combination *111*67# , however, only those subscribers who use MTS Connect-4 and Connect-Netbook tariffs can use it.

Prohibiting Internet access while roaming

If there is a need to disable access to the Network while roaming, you will need the completely free “GPRS Roaming Ban” service. After activating it on the phone, international roaming will not be available to the device.

To connect the option, dial *111*496# , and you can disable MTS roaming using the combination *111*2150# (then the possibility of using mobile communications itself will disappear).

This will give you the opportunity to top up your account balance or find out the details of any offer.

Now you have learned about the features of roaming from MTS, and if you have any questions, we will answer in the comments.

If you are traveling abroad but want to stay in touch, you need to set up MTS Roaming by connecting it, if this has not been done before. Most of us have been abroad at least once, and many visit regularly. Some people need to travel to another country for work, and others just like to vacation several times a year. Pleasant hassle of getting ready, buying tickets, getting to the airport, flying and... What's next? Rest? What about the connection? After all, you need to call your loved ones and tell them how the flight went. After all, you need to be in touch on work issues. In such a situation, the MTS mobile operator will help you! It is for those who love to travel that the roaming service was created.

What is MTS roaming?

A service with which you can stay in touch when traveling abroad and still make calls from your number is called international roaming. This service does not work in all countries; it can only be used where an agreement has been concluded with mobile network operators. Users of any tariff plan, except for “guest” tariffs, can count on international roaming.

What needs to be done to activate roaming?

In most tariff plans, international roaming service is included automatically. This applies to those who became MTS users after July 2017. Some subscribers inadvertently deleted this service, but this is not a big deal. For those subscribers who have been using the services of a cellular operator for a long time, as well as for those who have deleted the service, the opportunity to reconnect is provided.

To do this, you need to do one of the following:

Contact a specialized MTS salon for help;
Use the MTS mobile application;
Use a special Internet assistant service;
Type a key combination on your smartphone *111*22# .

If you are not sure whether your service is connected, you can easily check this using a mobile application or online assistant. There is no charge for reconnecting the service.

Necessary information!

In addition to connecting to the service itself, you also need to have all the information about roaming.

All calls in international roaming are paid regardless of whether they are outgoing or incoming. Tariffing is calculated by minutes, rounding is carried out according to the same principle as in your region - up. Also, in some cases, it is necessary to additionally activate the international access service; a specialist at the MTS salon will also help you with this. If you activated roaming using a key combination or an official application, then this service was activated automatically.

Important! Disable all possible types of forwarding and autoresponders. Forwarded calls will be charged at double rate. Also, to save money, you need to turn off all applications that run in the background.

If you need to disable the international roaming service, this will also not pose any particular difficulties. To do this, you simply need to repeat the same request on your smartphone as to enable the service. Or you have the opportunity to also contact a mobile phone store.

How to stay online when traveling abroad?

For its subscribers, the mobile operator MTS improves its service every day, making a lot of effort. Not long ago, MTS presented a new service “Internet Abroad”.

This service can only be used in countries where the contract was concluded. These are about 30 countries that are the most popular among subscribers of the MTS operator.

The main advantages of this service are:

low cost of Internet services. Compared to the regular package provided in roaming.
Only the portion of traffic actually used is paid for. If the subscriber did not use the entire amount of Internet that was provided by the service, then no fee will be charged for it.
MTS always warns its subscribers about tariff changes. If during your trip you left the country in which this service is provided, or used all the tariff volumes, the operator will necessarily send you an SMS warning and block data transfer.

This service is worth using, because you are not going abroad to spend extra money on the Internet. With the help of the Internet Abroad service, you will be able to control the consumption of traffic and funds on your account as much as possible and not get into an unpleasant situation when the data transfer stops at the most unexpected moment.

This service is paid. Its cost is 11 rubles per day. To connect “Internet abroad” you need to send a request on your smartphone *760# and within 24 hours you will receive an SMS notification of successful connection.

Also, with the help of simple steps you can connect a very convenient service - control your expenses:

using your personal account;
call *111*588# ;
sending SMS messages with text 588 to a short number 111 .

This service is completely free.