The optical mouse on the laptop does not work. What if the mouse does not work when connected to a computer or laptop? Mechanical failure of a computer mouse
06.03.2017
On laptops, both a regular touchpad (built-in touchpad under the keyboard) and an external mouse, which is connected either through a wire or without it, through a special receiver that is inserted directly into the laptop, can simultaneously function.
Usually one device fails or does not work well. But in rare cases it happens that both do not work. Let's look at the causes of the breakdown and their elimination.
Causes of failure
What can affect the operation of the touchpad:
- External pollution. You may have previously spilled liquids on the panel or may not have cleaned it for a long time. In this case, it is enough to walk a little wet wipe on the touchpad, and then wipe it well;
- Work with wet hands. Some touch panels may not perceive touch correctly with wet hands;
- Software failure. Usually happens on laptops with an old or incompatible OS version (the latter is usually installed by the user), the problem can only be solved by installing drivers from the manufacturer’s official website, but the necessary drivers may not be available (especially if the laptop and/or OS are outdated);
- Incorrect settings. Usually in these cases the touchpad works, but not as the user would like. The problem is being solved simple change settings;
- Mechanical damage to the touchpad or connecting to motherboard plume. In this case, only service center.
Wired mouse malfunction:
- Mechanical damage to any element of the mouse and/or wire. In this case, only replacing the manipulator can help;
- Damage to the USB port where the cord is inserted;
- Software incompatibility. To normalize the operation, you will have to delve into the laptop settings, perhaps also download drivers for the mouse;
- Incorrect settings or their failure. Refers to software problems. In this case, the mouse works, but behaves inappropriately during operation.
Why a wireless mouse may not work:
- The batteries/accumulator are low;
- The USB connector where the signal receiver from the mouse was inserted was broken;
- The mouse and/or receiver itself is broken. In this case, the mouse can only be completely replaced or taken for repair;
- Driver problems. In most cases, the OS installs itself necessary drivers when connecting a manipulator. If this does not happen, then it will work incorrectly or not at all;
- The settings have gone wrong. In this case, the mouse works, but the quality of its work leaves much to be desired.
Method 1: Fix touchpad problems
To begin, wipe the panel with a slightly damp microfiber cloth and then wipe dry. Due to accumulated dirt, the device may not operate correctly. Before you start cleaning the dirt, turn off the laptop, and after cleaning, wait until the touchpad is completely dry.
If the touch pad under the laptop keyboard stops working, the reason may be that it is disabled. Perhaps you previously connected another pointing device to the laptop, which caused the system to disable the touchpad (this happens in some models) or an issue occurred software glitch. To reconnect the device, use the key combination Fn+(F1-F12). Depending on the laptop model on the desired F-key Either a crossed out touchpad miniature will be drawn, or just a touchpad; sometimes there is a variation with a touchpad and a handle.
Troubleshoot using a built-in feature in Windows (not just for the touchpad):
If the above methods did not help restore normal operation of the touchpad, it is recommended to contact a service center, because most likely there is a breakdown motherboard and/or loop.
Method 2: fixing the connected mouse
To check if the mouse is working (regardless of whether it is wired or not), simply connect it to another computer/laptop. If the manipulator still does not work normally, then it must be repaired or replaced with a new one. Provided that it worked fine on another device, problems should be looked for in hardware compatibility.
To get started, you can follow these two simple steps:
- Connect the wire from the mouse to another USB input. Perhaps with the input to which the mouse is connected in currently, any problems.
- Restart your laptop. There is a possibility that some kind of failure occurred in the system due to which the mouse stopped working or began to work worse.
If this does not help, then move on to more complex manipulations with the system. For example, you can update drivers. To do this, use step by step instructions from the first method, except that you need to find the connected mouse, not the touchpad.
As a radical way to solve the problem, you can do this:
- Go through V "Device Manager".
- In point “Mice and other pointers” find the right mouse. As a rule, the name contains the name of the mouse manufacturer and/or “Compatible mouse”.
- Right-click on it on the touchpad and select "Delete".
- Reboot the system and connect the pointer again. In this case, the system will again try to recognize the manipulator and there is a chance that it will work normally.
You can also delve into the mouse settings, but this will help provided that it is not working correctly:
In the case of a wireless mouse, it is recommended to check whether the batteries/battery are discharged. Just insert new batteries into it or charge the battery. If the problem is not solved, then follow all the steps listed above. If they don’t help, then the mouse will have to be replaced.
Conclusion
When using both the “native” touchpad and connected manipulators, problems sooner or later arise. Over time, the performance of any device deteriorates, so it is recommended to replace old equipment with new, more advanced ones every few years.
Despite the fact that laptops are equipped with a touchpad, many users still prefer to connect computer mice, which will make working with your computer much easier and more productive. But what to do if a wired mouse connected to a computer does not work?
Laptop users connecting wired mouse to a laptop to one of the USB ports, quite often they encounter a situation where it refuses to work. Reasons similar problem there may be several, and we will try to cover them all in this article.
Reason 1: non-working mouse
First of all, you will need to make sure that your mouse is fully functional. There is only one way to find out - connect the mouse to another computer. If the mouse continues to refuse to work, we can conclude that for some reason it has failed. Optimal solution in this case, replace the mouse.
Reason 2: Problems with the USB port
The problem may not even be that the USB port to which the mouse is connected is not working, but the reason may be a conflict between the port and the mouse. Especially often similar situation occurs when the mouse is connected to a USB 3.0 port (it is highlighted in blue).
To solve the problem in in this case, try connecting the mouse to a different port on your computer.
Reason 3: driver problem
Perhaps such a problem arises quite rarely, although it does occur. The point is that one might suspect system failure, as a result of which the mouse drivers were installed incorrectly.
In this case, you will need to disconnect the mouse from the laptop, and then go to the menu "Control Panel" and set the information display mode in the upper right corner "Small Icons" . Next open the section "System" .
In the left area of the window that appears, go to the section "Device Manager" .
Expand the tab "Mice and other pointing devices" and delete the item "HID compliant mouse" .
After completing these steps, close the Device Manager window, and then connect the mouse to the computer. The drivers will be re-installed on the computer, as a result of which the mouse may start working.
Reason 4: the effect of static voltage
In some cases, it can be assumed that the mouse may not work as a result of the accumulation of static charge on your laptop. IN this method To solve the problem, we recommend that you try relieving static voltage.
To do this, turn off the laptop, unplug it and disconnect battery. Press and hold the laptop's power button for about 30 seconds. Release the power button, connect the battery back to the laptop, and then start it up. After loading the operating system, check the functionality of the mouse.
Reason 5: specialized software
Some laptops have special software, which can block simultaneous operation of both the touchpad and computer mouse. In this case, try to find a similar program on your computer and configure it so that the mouse and touchpad continue to work simultaneously.
If you similar program you couldn’t find it on your computer, then you should try disabling the touchpad, after which the work can go to the mouse. As a rule, in many laptops, disabling the touchpad is done using a keyboard shortcut Fn+F9 (For more details, look at the icons on the keyboard or in the documentation for your laptop).
Reason 6: Mouse is disabled in BIOS
And as a last resort, you should suspect that the USB mouse was disabled in the BIOS. In this case, the solution is to check BIOS settings and, if necessary, activate the mouse.
You will need to go to the section "Integrated Peripherals" (section name may vary depending on BIOS version), and then check that near the point "USB Mouse Support" stood the status "Enable" . If you find that your case has a status of "Disabled" , it must be replaced, and then save the settings and exit the BIOS.
As a rule, these are the main reasons that affect the performance of a wired mouse connected to a laptop. If you have your own recommendations for fixing this problem, share them in the comments.
If you are faced with a problem where the mouse on your laptop does not work, do not despair, because often the problem is not difficult to fix and you can do it yourself.
Many users, when problems arise with a computer mouse, prefer to contact workshops, most often due to the relatively low cost budget models just buy a new one.
Don’t rush to go to the store, take a little time, and we’ll tell you what to do if the mouse on your laptop doesn’t work.
There are not many reasons why a computer mouse does not work, but initially you need to decide on the initial data:
what type of control is used (mechanical, optical)?
Connection method to laptop (wired, wireless)?
What interface does it use to connect to the computer (PS/2, USB)?
What to do if a wired mouse does not work?
However, the thing to keep in mind here is that a USB mouse, unlike a PS/2 mouse, is a plug-and-play device. What does it mean?
Based on the main concept of Plug-and-Play devices, they do not require additional configuration/
The operating system automatically, on the fly, recognizes objects and makes changes to the overall configuration.
Thus, in the case of a USB connector, configuration changes will be made automatically without the need to restart the laptop, and in the case of a PS/2 connector, a reboot is not necessary.
If all else fails, try rebooting regardless of the interface you are using.
In some cases, this method is effective and efficient.
Also try removing the USB mouse, rebooting the laptop, entering your username and password to enter the operating system, and only after loading, insert it into one of the USB interfaces.
Next, you should try changing the connection interface on the laptop; perhaps one of them is not working correctly (“burned out” or frozen), this is a fairly common reason, perhaps the most common among the rest.
The ideal option would be when you have the opportunity to replace the mouse with the same one, in whose performance you are 100% sure.
In this case, the working model should be inserted into the slot in which the current one is installed.
Remember the difference in interfaces described above and if you install a device with a PS/2 interface, do not forget to restart the laptop.
It's also a good idea to test your mouse to see if it works on another computer, not necessarily a laptop.
Everything is simple here if you inserted working device into the laptop and it doesn’t work, the problem is definitely in the laptop.
If your mouse does not work with a laptop, but works on another computer, the problem is again with the laptop.
In some cases, the mouse may not work correctly, which manifests itself as slow cursor movement or periodic lack of communication with the mouse.
Static voltage as one of the reasons for a non-working mouse
In some cases, the device may not work as a result of static charge accumulation. Also, quite often, USB interfaces burn out for this reason.
Let us note the fact that this problem typical for both wired and wireless mice. The solution to this problem is to remove the existing static voltage.
To do this, follow the steps below:
Turn off your laptop.
Press and hold the laptop's power button for at least 30 seconds.
Install the battery.
Turn on the power of the laptop after establishing a connection to electrical outlet.
Turn on your laptop, go to operating system and check the functionality of the mouse.
What to do if your wireless mouse doesn't work?
The first and most common reason why demon wired mouse refuses to work - dead batteries .
To test this thesis, insert other working batteries into the wireless mouse.
Please note that the batteries may not be completely discharged and may even work in other devices (such as the remote control), but the mouse will not work.
In some cases, wireless mice may freeze.
To get her out of this state, use special button turning on/off the mouse - turn off the mouse and turn it on again after a few seconds.
Usually, this button located under the arm, in some cases it is represented not by a button, but by a lever.
Is your wireless mouse not working? It's OK. Every user can solve this problem, regardless of their level of knowledge and training. Conventionally, the causes of malfunctions can be divided into two types: hardware and software. The first includes problems with power and connectivity. In the second case, this is incorrect settings operating system.
Hardware faults
Wireless mouse not working? We begin to check for hardware faults. To do this, perform the following steps:
1. Turn the manipulator upside down and check the operation of the LED. If it lights up, proceed to the next step. Check the status of the “Power” toggle switch. It should be in the “On” position (if present). If everything is fine with the switch, then you need to replace the batteries. If after this the mouse still does not turn on, it means it is broken. An expensive device can be taken to a service center for repairs, but in the case of a cheap manipulator it will be easier to buy a new one. To make a final decision, it is recommended to check it on another computer and finally verify the malfunction.
So, we need to connect the mouse to a personal computer. To do this, it must have a “Connect” button (some devices do not have it, in which case we proceed to the next step). We press it for 6 seconds and check its functionality. Wireless mouse still not working? Go ahead.
3. One of the most common problems in this case is problems with the connection port. Most of these peripherals use USB interface to connect. There are several such slots on a personal computer. We take out the transmitter and install it in another port and check the operation of the manipulator. If the cursor moved, then the mouse worked. This suggests that the problem is in the interface. This may be a lack of contact or connection, or a “freeze” of the port. In any case, it is necessary to visually inspect it for damage. If they are not there, then we check its functionality by installing another device (for example, a printer or flash drive). If they worked, then most likely it was a “hang” of the port, and nothing bad happened. Otherwise you have personal computer problems with the port that can only be solved at a service center.
Software problems
All the necessary steps described earlier have been completed, but your wireless mouse still does not work... This means only one thing - problems with software part personal computer. To eliminate them, perform the following steps:
2. Sometimes the problem can be solved with specialized programs. To do this, you need to install the MS Fix IT or Connection Tools utilities. The easiest way to work is with the first one. Once launched, it will prompt you to check for hardware problems. After receiving a positive response, an automatic scan will be done. If a problem is detected, a prompt message will appear. You need to read it carefully and either give permission to perform the actions or not.
If the manipulations performed did not produce a positive effect, then it is better to buy a new manipulator or contact the existing one to a service center.
Conclusion
The article describes possible reasons why the wireless mouse does not work, and recommendations for eliminating them are given. These tips are simple, so any user can fix the problem without any problems.
