Apple call center. Official Apple Pay technical support in Russia

Every week, Apple top managers make serious statements; something is constantly happening in the Apple world. But what if you look inside the company from the other side, from the side of ordinary employees? We managed to contact one of the people close to Apple (he does not work for the company, but asked to leave his name behind the scenes) and asked him about the peculiarities of working in the most expensive company in the world.

It turned out that Russian support has four departments, each with almost a hundred people, all of them located in different EU countries. These departments are exclusively dedicated to supporting iOS users. They serve everyone who speaks Russian and calls a Moscow number. If they call even from Montreal, they help him too.

Extreme situations also happen - for example, it takes 2 hours to create an Apple ID for a user, then search in the application, wait for it to load. People who have “suddenly” lost contacts and calendars often contact us; many simply call to find out about the condition of their phone (is it new, is it with a guarantee, PCT). Most often there are no stupid calls.

Support uses 21.5-inch iMacs in a wide variety of configurations. Quite powerful devices. The work schedule is agreed upon in advance taking into account the employee’s wishes. All the employees are Russian; even during the interview they check their level of Russian language proficiency. Well, you need to know English, of course.

A special iLog application is used for operation. It compares favorably with Salesforce, Oracle and even SAP. It, like any Apple software product, is notable for its intuitive simplicity and versatility: you type the name of the case (situation), and at the same time it displays articles on solving the problem in real time.

Using iLog, you can disconnect from the operator in one click, obtain data about the device, including its entire repair history, and use diagnostics to find out what is currently wrong with it: detailed information about any component. A user can take and disable FaceTime using another utility: iCloud Support App. Disable iMessage, FaceTime, Keychain and so on. But in fairness, support does not see any user data, which should not concern them: it sees how many photos, how many contacts, and so on, but not the photos and contacts themselves.

It is impossible to track the device even with the user’s knowledge. If an Apple ID is stolen, support looks at what's wrong with it and asks questions to verify the identity of the caller. If everything is ok, then the letter is sent to the specified mailbox. If a thief even changes the Apple ID himself, then all this is visible and quickly recorded. So they have no chance.

The number of calls depends on the day: Friday is quiet, everyone has turned to their phones and is rushing out into the countryside to “fry meat.” On Monday it’s sold out - everyone remembers their phones. If we take the average - 10 calls per day per person.

On average, Apple support staff earn between €1,000 and €3,000 depending on country and experience. About the ban on Android devices - everyone is free to choose what they like best. Many workers use Android smartphones and feel great.

With the release of iOS 9, support requests have increased - many requests from those who imagine themselves as designers and engineers, and give instructions to fix certain bugs of the operating system. But there are also complaints about the case: for example, iOS 9.0.1 was released due to a bug that caused the iPhone to freeze when updating the device.

We'll continue to take a look behind the scenes at Apple, with more to come.

If you are faced with a problem related to Apple technology or one of Apple services, and you could not solve it on your own or with the help of specialists, it’s time to ask the company for support. We'll tell you how to contact Apple technical support in this manual.

Important: Before calling or writing Apple, make sure your device is still eligible for service and support. This can be done on a special page on the official Apple website, where you need to enter the device serial number and click “Continue”.

How to contact Apple technical support by phone

The fastest way to contact Apple support is to call. Moreover, it is by telephone that you can get advice on the operation of all your devices - the possibility of online chat with company representatives will not be available on all issues.

Apple Technical Support Number: 8 495 580 9557

It is worth noting that the line operates only on weekdays, from 09:00 to 20:00 Moscow time.

How to Contact Apple Technical Support Online

There are only 11 service centers authorized by Apple in Moscow, but you will not find their addresses on the official website or in Yandex and Google searches. Of the 10 sites, only one will be truly official, although it will be indicated on all of them. “Secret” information can be revealed by an Apple technical support operator, and only after a ten-minute conversation, which is not very convenient.

Small dents, scratches, traces of tampering - all this is grounds to declare an Apple device out of warranty and bill for repairs, although a truly official service would accept the gadget under warranty. If the case is not under warranty, for example, a broken or flooded iPhone, then without your knowledge it is made under warranty. Then they take it to an authorized service center for free repair or exchange for a new one, after which you pay for the “repair.”

The saddest thing is that after a visit to a fake service center, they may refuse to provide service under warranty at an official service center, since the gadget may be damaged after unqualified analysis.

1. https://service-pro.ru/ m. Dmitrovskaya, st. Novodmitrovskaya, 1, building 13 and m. Vernadskogo Ave., Vernadskogo Ave. 37, building 2, Forum shopping center, 2nd floor
2. http://deepapple.com/ M. Belorusskaya, 1st Yamskogo Polya St., 17 c.1.
3. http://powerline.ru/ metro station Profsoyuznaya, Nakhimovsky prospect, 36
4. https://brobrolab.ru m. Paveletskaya st. Derbenevskaya d. 1 and metro station Aeroport, Khodynsky blvd., 4. Shopping center "Aviapark", 4th floor, store "M.Video"
5. http://www.mclabs.ru/ metro station Lubyanka, Novaya Ploshchad, no. 10 and metro station Varshavskaya, Chongarsky Blvd., no. 9
6. http://www.modernservice.ru/ m. Begovaya, st. Begovaya, 7 and metro station Rechnoy Vokzal, Solnechnogorsky proezd, 11 and metro station Domodedovskaya, Generala Belova d.35, M.Video store
7. http://cepco.ru/ metro station Preobrazhenskaya Square, Kolodezny Lane, building 3, building 25
8. https://care.b2x.com/ru/ru m. Teatralnaya, st. Petrovka, 2 and metro station Lubyanka st. Nikolkaya, 10
9. http://www.ymservice.ru/ m. Barrikadnaya, st. Sadovaya-Kudrinskaya, 20 and m. University, Lomonosovsky Prospekt, 25 bldg. 2 and m. Mayakovskaya, st. Tverskaya, 24 bldg.