How to get money back from Aliexpress. What to do if the seller does not return money for goods on Aliexpress? The aliexpress solution acts instead of the seller no

This video explains in detail how to open a dispute on AliExpress. And also how to take a screenshot of your dispute.

Cashback service Letyshops: "https://goo.gl/4J8Uv2"

And we will gradually move on to how to win it.

How to win a dispute on AliExpress

You don't need a lot of intelligence to win an argument. But at a minimum, you will need additional evidence. Since the dispute may drag on for 1 month, or even more.

When opening the parcel, you need to record the process itself on a video camera and take a couple of photos. First, record all the parcel data and tracking number, and only then start opening it.

And after that, do not remove the parcel too far, as additional photos and video evidence may be needed. From one angle or another.

In large stores, there are people who work directly only with disputes on Aliexpress. So you need to understand that they have many ways to win an argument. But we must remember that in the event that you and the seller cannot agree on your own, then after 5 days the AliExpress website will automatically be involved in this dispute and will be on your side. So don't worry...

How sellers deceive when conducting a dispute

First option: Bypassing the AliPay payment system

The seller may offer you to accept $1 through the Paypal payment system. And immediately send you:

This is the most common thing that can happen to you. Because if you accept such an offer from the seller and click - Accept. Then your dispute will be closed automatically.

Once your dispute is closed, the AliExpress website no longer has anything to do with your order. Because I thought that you agreed with the seller and solved all the problems.

After the dispute is closed. The seller may no longer contact you. Or write what you would expect.
But it may take a long time. And you decide to write to the seller so that he can send you money for PayPal.

And the seller, in turn, will send your correspondence to the AliExpress support service. The fact that you (yes, you) require the seller to transfer funds to the PauPal system. Thus, you decided to bypass the payment system AliPay(Aliexpress payment system).

And as a result, you will get your account blocked. Since bypassing the AliPay payment system is prohibited. And is punishable by account blocking.

Second option: Send the goods again

The seller may offer to send you the same product again, but before that he will demand to close the dispute.

But in this case, remember that for the previous order for which a dispute was opened, the Open dispute button will be active for another 14 days.

And also, I advise you in such a situation, go to the section - My Orders and find the product for which you opened a dispute. On the right side you will see a button - Add to cart again. Click and place an order - but without paying for it. So that the seller can edit the price. For example, ask him to adjust the price and set $0.1.

If you do just that. Then you will be able to open a dispute again for the re-received item. Or if the goods did not arrive at all.

Third option: Comments that do not agree with the seller’s decision

It happens that after you open a dispute, the seller immediately knocks down the report and sends you the Seller’s Decisions. and it looks like this:

For example: Where in the comments it is written that the seller completely agrees with you. And I am ready to return the money spent to you in full. And, accordingly, two buttons: accept and reject.

If you click the button - Accept. Then the dispute will be closed automatically in favor of the seller. With a refund of 0 rubles.

Since, first of all, you need to pay attention to the point Solution:

Where it is completely clear what solution the seller came up with. And after that, start reading and translating the seller’s comments.

What is the dispute pattern used by sellers on AliExpress?

Often the scheme is visible only in large stores, which have separate employees for disputes. And their diagram looks like this:

1. They offer to resolve the conflict by returning 1$ . But at the same time they ask you to write a very good review about this purchase. (If your package actually arrived damaged)

2. They will write to you in a separate message on the AliExpress website stating that they will pay you 1$ via PayPal. And they will ask you to close the dispute by sending you the Seller Decision - No return and no refund. (Individual messages in the dispute are not displayed)

A very risky activity. And why? described at the beginning of the article...

3. They will constantly push the time so that the AliExpress website does not join your dispute. It connects after 5 days, and the sellers knock it down after 4 days, and the countdown begins again. Sometimes it happens that the time is missed even a couple of hours in advance, with the decision - no return and no refund.

In this case, write to AliExpress Support Service. They will review your dispute and write what you need to provide in order to win it.

4. He will try to provoke you so that you write some kind of threat. And the threat often looks like this: “If you don’t return my money, I’ll write you a bad review.”

If you write this, your account will be blocked. Since the threat of a bad review is punishable by account blocking. And you won’t see any money at all, as well as opening a dispute for other goods that you ordered in this account.

Often this is why there are many articles on RuNet about how an account was blocked and they cannot understand why.

So the dispute must be introduced carefully.

But if you follow all the rules, then winning will not be difficult.

Getting back money spent on purchasing goods in an online store is not always easy or simple. It all depends on the current situation. Sellers may find many reasons not to refund the amount spent. What to do if the seller on Aliexpress does not return the money? Follow clear guidelines and seek justice.

Return after delivery

Products purchased in stores on Aliexpress do not always please customers. And the first thing the buyer wants to do in such a situation is to return the goods and return the money spent. And he has the right to do this in several cases:

1. The product does not fully correspond to the description and specified quality.
2. The item has an external or internal defect.
3. The product partially does not correspond to the characteristics presented in the description (not full compensation of funds is possible).
4. Order shipped via local delivery.
5. The product has an “Unconditional Return” guarantee.

In all situations, the customer may demand full or partial monetary compensation. This is provided for by the rules of the trading platform. But, in order to back up your statements with facts, it is advisable to take photographs immediately after opening the parcel and attach them as evidence. This applies to cases where the item does not match the description or is defective.

The customer can open a dispute after receiving the goods within the first 15 days after the expiration of "Order Protection". To do this, go to “My Orders”. To the right of the order, under the “Confirmation received” item, there is the “Open dispute” button.

After clicking, a page with data about the completed order opens. At the top it is indicated that the transaction is already closed, but at the bottom, under the status, there is an option to open a dispute.

If the period for opening a dispute has expired, the following window will appear.

In this case, the money can only be returned by agreement with the seller. Most likely, the seller will not agree to pay the amount spent and will offer his own solution to the problem. But, if the period has not expired and 15 days have not yet passed, you can safely open a dispute and demand money for an improper product.

When specifying the desired return amount, it is better to immediately add to it the cost of returning the products. Otherwise you will have to pay for it at your own expense.

Sometimes the sales representative agrees to the client's terms and the dispute is closed in favor of the buyer. But 15 days pass and no refund occurs. In this case, you need to contact Aliexpress employees, write a complaint against the seller and find out the reasons. If the dispute is still at an unresolved stage, it should be escalated. Almost all sellers who value the reputation of their store immediately return the money.

Return before delivery

The situation may be completely different with a refund for a product that has not yet been delivered, but is already on its way. The seller in this case has certain advantages. You can submit a dispute only 10 days after sending. It is important to indicate a really important reason.

First, it is better to try to negotiate with the seller, explain to him your decision and ask for a refund. If this does not help, then you need to open a dispute. After opening a dispute, the sales representative either accepts it or not. If he refuses to refund money for an item that is still in transit, you will have to wait for delivery.

After receiving the package, you can continue trying to get your money back. They will be successful if the products turned out to be of poor quality or defective. If the product fully corresponds to the description, arrived on time and does not have any defects, the seller has the right not to return the funds received. In this case, the buyer can only count on the understanding of the store representative.

Refund for order not received

What should a customer do if a store from Aliexpress does not refund money for undelivered goods? Exacerbate the dispute and involve the trading platform support group in it. According to Buyer Protection, the seller is obliged to return all money if the products are not delivered within the time specified by him in the transaction details.

Open a dispute

To get your money back, you must first open a dispute with the store. It is advisable to do this before the end of the protection period.

The day before the time allotted by the seller ends, a dispute is opened.

The details indicate that the protection time is running out and the package is still not received. A store representative must respond within 5 business days. If he does not agree to return the money, the dispute must escalate. After the dispute escalates, Aliexpress representatives get involved. Almost all disputes related to undelivered orders are resolved in favor of the client. Stores rarely allow the marketplace to intervene.

What to do if the money has not been transferred

It is also possible that the dispute is closed, the decision to pay is made, but the money is not returned. To find out whether they have been translated, you need to go to “My Orders” and to the “Returns and Disputes” section. If the status next to the order is “Buyer accepts the disputed issue,” it means that the dispute has not yet been closed and it is likely that the seller has not processed the returned payment.

If the status next to the order is “Dispute closed” and the buyer knows that it is in his favor, the money has already been transferred.

To find out the details, you need to select the “View data” function.

A page with details will open, indicating in whose favor the dispute was closed and all actions of the seller and buyer, including reverse payment.

If the seller is stalling

Sometimes sales representatives on Aliexpress deliberately stall for time. As a result, the details will indicate that the dispute has been accepted by the seller, and the return request will be stuck in the dispute history without any response from the store.

In this case, you should not rely on the seller’s integrity and immediately turn to the trading platform employees for help. When it is no longer possible to escalate the dispute, you can file a complaint in the “Help”, “Disputes and Complaints” section.

The support team will look into the situation and, if the product is truly not received, will force the seller to refund the full amount spent. And in cases where store representatives turn out to be scammers, compensation occurs at the expense of the trading platform.

Problems of financial transactions

Money may not be returned due to no fault of the seller, but due to problems with a bank card, e-wallet or personal account. Refunds to your e-wallet are the fastest. Usually this operation takes no more than 5-7 days. The amount will be returned to the bank card within 10-15 days.

Refunds always take place in the same way as payment for the order was made.

When paying with a mobile phone, it is worth considering some nuances. When using Qiwi money, it is better to create your wallet in this system in advance. The reverse payment made to the mobile number account will be sent to the Qiwi wallet, which will automatically open to the specified number. If the wallet has not been registered in advance, you need to go to the payment system, enter your phone number and indicate that you have forgotten your password. Next, following the instructions, restore it and log into your account to manage your cash receipts.

If 15 days have passed since the seller made a reverse payment, and there is no money in your account, you should check your wallets, accounts and cards. The causes of the problem may be different:

1. The card is blocked or invalid.
2. The money is stuck in the Alipay payment system.
3. Other problems encountered during the transaction.

Money will not be transferred to a blocked or invalid card. They will go to a special account and will remain there until manual distribution occurs. To get them back, you need to call or go to the bank, explain the situation and ask to transfer the funds to another card or account.

Money can go to Alipay if, when registering an account, the function was ticked to save all returned payments in the system wallet. The money gets to your Alipay account the fastest, within 1-2 days. To check, you just need to go to your personal account in the system and view your account history.

All transactions (payments, refunds) are displayed here. The transaction details indicate what the payment was made for and when. If it turns out that the returned amount went to your Alipay account, you just need to change the settings and cancel the refund to the payment system. After this, within 24 hours the money will return to where it was paid from. In case of delay, you can contact the “Support Center” and explain the situation.

If the seller of a trading platform does not return money for a defective, undelivered or low-quality product, do not be upset and give up. Aliexpress employees always respond in such cases and help solve the problem.

A timely submitted application or complaint, with attached evidence, will certainly result in a successful decision in favor of the defrauded buyer.

When purchasing goods on AliExpress, every buyer sooner or later encounters all sorts of problems with their orders. As a result, not all issues can be resolved through correspondence, and you often have to demand your money back.

But what to do if the seller does not want to return the money?

First of all, don't worry. Not only the seller decides whether to return your money or not, since until the final closure of the order, the money is stored on the Aliexpress site. And it is the mediators on Aliexpress who will have the final decision on what to do with your money.

What to do if the seller does not return the money?

1) You wrote to the seller, telling about your problem, but the seller does not answer you or said that he will not return your money.

2) You opened a dispute, but the seller does not respond.

If the seller does not respond to the dispute within 5 days, the dispute will be closed in your favor. After which the money will automatically be returned within 2 weeks back to your account from which you paid for the goods.

3) The seller canceled your decision in the dispute, offered an amount equal to zero, or a different amount, or conditions that do not suit you.

If the seller, after opening a dispute, does not want to return your money and reduces the refund amount to zero, or offers meager compensation, then you do not need to agree and accept his decision. In this situation, you can do nothing, since within 7 days the dispute will escalate, and your fate will be decided by the Aliexpress team.

But it's better not to sit idly by. Check if you have enough evidence. Add new photo and video evidence and continue to insist on your terms. If you have a good evidence base, then sellers will not take risks and escalate the dispute, since after a lost dispute, they will not only lose money, but will also be punished for providing poor services. Please note that the seller, by rejecting your terms, may simply bargain with you, hoping that you will immediately give in and cancel the dispute.

4) The parcel did not arrive. The seller offered to close the dispute and wait a little longer for the parcel.

You have the right to disagree. But, if the seller does not want to return the money now and asks to wait for the parcel, then check whether the buyer protection timer has been extended? If there is not enough time on the timer, ask the seller to extend the timer. If the timer has expired, the dispute cannot be canceled. If there is a lot of time on the timer, then you can cancel the dispute with the button "Cancellation of dispute." After which you can open the dispute again while there is time on the timer.

Do not press the button under any circumstances "ACCEPT" in the seller's decision if the specified amount or conditions do not suit you. By accepting the seller's zero return policy (“No return, no refund”), you are giving up your money. Since you agreed with the decision that the seller will not return anything to you. And it doesn’t matter what was written in the comments to the dispute.

5) The seller offers to return the money to PayPal.

Remember, the seller takes a big risk by returning your money through other payment systems, while you have the opportunity to open a dispute. Since, he can lose not only money for the goods, but also his personal funds that he will send to you. On the other hand, the seller will have the opportunity to return his transfer to PayPal through the dispute system. Moreover, this procedure is very easy to do. This is often used by fraudulent sellers. If you do not want to be deceived, then remember the main rule - make all refunds only through a dispute.

6) The seller does not want to return the money, but offered to resend the goods.

In practice, this tempting offer turns out to be a lie in 80% of cases. Of course, he doesn’t want to return your money, so he will pretend that he sent you the goods again. While you are waiting for a new product, all deadlines for opening a dispute will pass. As a result, the new product will not arrive, you will not open a dispute, since the order will be closed and the seller will not respond. If the seller agrees to send you the goods again, then first ask him to return your money through a dispute. And only when you win the dispute and the refund process begins, you can order the product again.

Online shopping is not always successful, but you can easily get your money back through the dispute system on. In this article you will find answers to all questions related to returning funds to your account.

Anyone who buys shoes and clothing online has experienced disappointment with the package they received. This happens more often with beginners, less often with experienced shopaholics, but it definitely happens to everyone. No one is immune from unsuccessful purchases. And it’s not always that the item doesn’t match the photo; there can be many reasons for a refund:

• The product was damaged during shipment
• the parcel did not reach you at all
• You may have been sent a different product by mistake.
• The size doesn't suit you or the color doesn't match the photo

As a result of the dispute (which lasted from a few minutes to 2 weeks), you managed to convince the seller to return the money in full or in part, for which you can be congratulated. It is sometimes very difficult to show persistence in a dispute and defend your money. Sometimes sellers press for pity, or offer compensation options. Whether to agree to them depends only on your desire and the reason for the dispute.

Aliexpress refund period

It takes more time to complete the transaction to return funds to the buyer’s account than when making a purchase. Depending on the payment method, the terms may vary:

• Money will be returned to a bank card (Visa, Master Card) within 3-15 working days
• to Maestro card within 3-15 working days
• to Web Money within 1-10 business days
• to Qiwi Wallet within 1-10 business days
• to your mobile account within 1-10 business days
• on AliPay within 1 day

Also, the speed of refund depends on the customer rating, which is divided into 5 categories:

• A0 – A3- do not have privileges when returning funds
• A3- accelerated refund up to $25
• A4 - accelerated refund up to $100

Refund amount on Aliexpress

When opening a dispute, you must answer several questions, including the reason for the return and the amount. Below, in the tooltip field, the limits are indicated, from 0.00 to the price of the product. Unfortunately, moral compensation for the frustration cannot be withdrawn from the sellers, and you can only return the invested funds.

The amount of the amount depends only on you, for example, you received a dress that suits you, but there is a noticeable stain on it that can only be removed by dry cleaning. The stain appeared due to the fault of the seller, and you open a dispute for the amount necessary to order dry cleaning, for example, $10, when the dress cost $100. Of course, the seller will ask you to reduce it, so you can bet $20 to come to the compromise you need.

Another question is, if you did not receive anything or what you received is very different from what you ordered, then feel free to indicate the full amount of the return or full refund.

The next important point regarding the refund amount is related to the subtleties of the dispute. When you open a dispute for $10, the seller offers you his solution and can change the amount. For example, the seller will change your 10 dollars to 1 dollar, and in the text part he will write that he agrees to everything. If you ignore the price change and agree to the seller's offer, you will only get $1 back.

Stages of returning to Aliexpress

The refund occurs automatically and does not require any additional manipulations from you. The system is designed in such a way that when placing an order, you send money not to the seller’s account, but to the system’s account. Only after you confirm receipt of the parcel, the money is transferred to the seller. The site acts as a third party that guarantees the terms of your transaction with the seller.

Typically, all disputes are conducted before confirmation of receipt of the order, when the buyer protection time has not yet expired. According to the new rules, you can open a dispute and get your money back even after confirming receipt of the order, if you find flaws during testing and operation.

You can track the stage of the refund after a dispute on the order page, under the “Payment” tab. Regular orders will only have information about the purchase, while disputed items will also have an indication of the stage of the refund. There are 3 stages in total:

• refund expected
• Refund is being processed
• refund completed

Sometimes the information is not updated immediately, the money will already be credited to your account, and the schedule may show that the refund is still being processed.

Where is money returned to Aliexpress?

Funds are returned to the account from which the payment was made. That is, if you paid with a bank card, they will come to the card if you paid through Yandex. Money, then return there and look for it. If you do not remember how you paid, the payment information can be seen on the product order page.

Again, in case of a delay, find out information about the payment at the office of the company from which the payment was made; the delay may be due to currency conversion.

And remember that you will not be charged any return fees.

Refund did not arrive from Aliexpress

The transfer of funds is carried out automatically, but in any system there are failures. If after 15 working days the funds have not been returned, then click the “Help” button located on the top panel of the site, then “Customer Service”, then “Online Chat”. The consultant will be able to tell you by the order number whether the payment was made or not. Usually the consultants are Chinese women, but they write in Russian; it is not easy to explain specific issues to them, but they are quite capable of dealing with payments.

What should I do if I haven’t received the money when paying from my mobile phone?

A frequent question among those who pay for purchases from a mobile account concerns refunds. When you pay from your phone, a Qiwi wallet is automatically created using your phone number, and accordingly the funds will be returned to it too. To gain access, you need to go to the Qiwi Wallet website, enter your phone number and click “Forgot password”, the password will be sent to you by SMS message.

Money does not arrive from Aliexpress to Sberbank

The terms for crediting refunds to Sberbank cards do not differ from those stated above. If within 15 working days you have not received the money and the statement shows that there were no transfers, then you need to contact the bank and clarify the fate of your transfer with them. There are cases when the payment does not go through and until all the circumstances are clarified, it is withheld in the bank account, and until you submit a statement, the money will not be returned to the account.

Also check the expiration date of the card and account activity; perhaps the delay in receipt is due to this. If you have closed your account with the bank that made the payment transaction, then the refunded funds will remain in a special account and will await manual redistribution.

What should you not agree to in a dispute with a seller?

Another important point is related to the competition between stores for ratings. Disputes caused by the fault of the seller affect the reputation of the store. Therefore, you may see a message asking you to change the reason for the dispute, where you will be politely asked to indicate that you want a refund because you ordered the product in error. That is, the fault is not with the seller, but with you.

Whether you agree to these conditions depends on you, this return method is absolutely legal and you will not be in any danger, you will also receive all the funds that you indicated in the application, but the seller will not lose his precious points. Whether you want to meet the person who sent you something of terrible quality also remains in question.

On the other hand, some sellers offer you to return your money not through the system, but to your PayPal wallet. It is this payment system that works throughout China; other payment methods are not common. In exchange for transferring funds, you will be asked to close the dispute. A dispute closed by the buyer does not harm the store's rating; on the other hand, you also got what you wanted. This method can most likely be called fraudulent; often sellers put off questions about transferring funds, wait until the last minute, and then completely disappear and do not respond. By closing a dispute, you may not receive anything in return.

Therefore, do not try to return funds by bypassing the system; the site guarantees that the transaction will be secure, where all your payment data is stored in encrypted form. By agreeing to dubious offers, even at a higher price, you risk getting nothing.

What happens to cashback when you return funds?

The question of changing the cashback will depend on the policy of the cashback portal and its agreements. You may have noticed that when you cancel an order, the cashback information is immediately updated and the transaction is reset to zero. By opening a dispute, you reduce or completely reduce the amount of the transaction to zero, but whether this will affect the amount of cashback depends on the policy. Typically, these transactions are more difficult to track and therefore the cashback remains untouched.

Online shopping has become much safer than shopping in offline stores. Since you don't see what you're buying, you can easily return it through the dispute system. In a regular store they will always ask you for a receipt, and if more than 2 weeks have passed, they may even refuse to return you. All you have to do is attach photo evidence and wait for the funds to be transferred. Let your purchases be successful and disputes happen extremely rarely! Happy shopping!

Video: Refunds on Aliexpress

Active users of Aliexpress know about order protection and the deadlines when you can go to arbitration with a request to return funds for goods. Most often, the dispute is resolved in favor of the buyer if the latter was able to prove that he was right. The situation when the dispute is closed, but Aliexpress did not return the money, is not a reason to panic. The platform protects the interests of both parties and makes fair decisions. It is much more important to understand where, when and how the return will be made.

The main reasons why the dispute is closed, but Aliexpress did not return the money

Refunds are made only for disputes closed in your favor. Buyers mistakenly believe that their role ends with opening a dispute. Ignorance of the basic rules for conducting disputes leads to a quick closure, alas, not in their favor. Main mistakes:

1. Acceptance of a dispute after it is rejected by the seller. Beginners may mistakenly believe that the seller’s response in disagreement with the claim determines the outcome of the dispute. Only arbitration determines who is right or wrong.
2. At this stage, it is important not to make a mistake with the “Accept dispute” button, which means admitting that the other party is right, “Edit” - go to the evidence base of your claims. You will always have time to close the dispute, but you can miss the opportunity to reimburse the amount spent overnight.
3. Edit the dispute before escalation. By rejecting the dispute, the seller resets the refund amount. A typical buyer mistake: when you press the “Edit” button, the refund amount is left unchanged. If the dispute is won, they will return to you exactly the amount of the dispute, i.e. 0 rubles.
4. Confused description of the problem. The arbitration court is more likely to side with specific facts. Dates, properties, characteristics, grievances - everything should be stated clearly, without water. If there is correspondence with the seller about problems with tracking the track, it is worth attaching their screenshots.
5. Evidence base. No one will take the buyer’s word for it, thereby protecting the rights of sellers. If the goods have arrived, you can confirm your words visually. It is necessary to make high-quality video or photographic materials that clearly show the cause of dissatisfaction and obvious defects.
6. Dispute timer. When “bargaining,” both parties are given a certain time to counter objections. Failure to comply with the deadlines threatens to close the dispute not in your favor.

Buyer protection timer. You can open a dispute only with an active timer. If you have closed a dispute and the protection time has expired, reopening is not possible.

• The conclusion is obvious:
• if you lose, there is nothing to wait and hope for;

won the dispute - don’t worry, just be patient, Aliexpress will return the money in the near future.

After the dispute on Aliexpress is closed, when will the money be returned?

If, after closing the dispute, the money was returned, and the goods arrived, after some time, a return procedure may be launched. The buyer himself decides what to do in this case: send the parcel or reimburse its cost to the seller. A third option is also possible: keep both the money and the goods for yourself. Having decided to act fairly and informed the seller about it, three options will be offered:

• the seller will appreciate the gesture and offer to leave the product as a gift;
• you need to place a new order for similar products; after paying for it, you will receive a fake track. After confirmation, the money will be transferred to the store’s account;
• the seller will create a position specifically to pay for such returns.

Everyone is free to make their own decisions. By choosing the honest path, the hope is that the seller will also be honest with his customers.

Where are the funds returned?

Important! Aliexpress returns the money to the account from which the payment was made.

If the buyer remembers how he paid for the purchase, there is no need to worry and wait for a notification about the crediting of funds within a certain time. However, there may be some nuances.

Some online store users open wallets on the Alipay affiliate payment system. If you are faced with the fact that the status is “Return completed”, but the money has not been credited to your account or payment system card/wallets, you should check your Alipay account. To make sure that the money does not go there, you need to:

• go to your personal account settings on Aliexpress;
• in the “Return to” column next to “Alipay Balance” click the “Disable” button.

Is it possible to track the refund process?

All movements, whether tracking a parcel or a return, can be seen in your personal account. For this:

• log in to your Aliexpress account;
• go to the “My orders” tab;
• select the desired order and click “Details”;
• The “Payment” tab provides information about the status of the refund and its amount.

The platform distinguishes three stages/status of return:

1. Refund is expected.
2. Refund Processing.
3. Refund is complete.

After completing the third stage, you can check your wallets/cards/accounts.

Aliexpress is one of the most popular platforms among online stores. The rules of operations for purchase and sale transactions are determined by the store. In a dispute over your money, you should rely only on yourself, clearly follow the dispute, be able to prove that you are right, close the dispute in your favor and patiently wait for the money. In case of disputes won, the money is returned not by the seller, but by Aliexpress. Before leaving unflattering reviews about the site, read the return table. The deadline has passed - check your invoice on Alipay.