Buyer protection on Aliexpress: how to prevent cunning Chinese from deceiving yourself. How to extend buyer protection on aliexpress How to extend protection on aliexpress

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Every buyer on the aliexpress site has the right to have their purchases protected by a system that can be extended if necessary, the main thing is to know how and when to do this. Purchasing goods from China via the Internet is very popular today. This method is used all over the world. It is convenient, economical and modern. However, as in any business, some overlaps are possible here. For example, the package did not arrive on time, or the seller was late with the shipment, or the post office did not have time to process the order in time.

Another option is that the product was selected, paid for and even arrived quickly, but it is of poor quality and it is not possible to use it for its intended purpose. Then the buyer is faced with the question of what to do next. The money has been withdrawn from the card for a long time, but there is no result in the form of the desired product. Aliexpress order protection makes it possible to save the buyer from losing funds in the event of such circumstances and guarantees their return if you use the service correctly.

Escrow system

So, first you need to understand what order protection for Aliexpress is and how it works. Here it is represented by the Escrow system, the essence of which is that when concluding any transaction, the amount withdrawn from the buyer’s account does not go directly to the seller, but is blocked and stored until time in a special account of the trading platform. This is a kind of guarantee that the goods will be sent to the customer on time.

Only after receiving the parcel, the buyer agrees to actually pay for the purchased item, and the funds are credited to the seller’s account. This can be done in your personal account (“My orders”) by clicking the “confirm receipt” button. After this, the transaction is considered completed and claims from either party are no longer accepted. Automatic confirmation of receipt of goods and transfer of money are also carried out when the protection period has expired.

After placing an order and processing it by the seller, the default countdown timer is set to 60 days. It can be seen opposite the purchase. In most cases, this time is enough to deliver any parcel to its destination. The Escrow system warns the buyer about the end of the delivery time a few days before the end of the protection period by sending a message to a valid email address.

If the buyer has already received the goods and matches the stated description, the transaction is closed.

You can monitor the timer yourself without waiting for a system warning. Sometimes letters simply don’t arrive or get lost in the list of many other recipients. After 60 days, the funds are debited from the system account in favor of the seller and it will be useless to argue if the product is not received or is of poor quality. However, before this period, the buyer has access to an option such as extending order protection for Aliexpress, which can and should be used if difficulties arise.

Until the time of basic protection expires, the buyer has the right:
independently contact the seller via personal messages and find out the reasons for the delay or point out the poor quality of the product and demand a refund;
if the seller remains silent and does not want to make concessions, you can open a dispute and thereby extend the purchase protection period;

involve the Aliexpress administration to resolve the issue, which will become an independent judge between the buyer and seller.

When the product protection period is coming to an end and there is still no parcel, you need to either open a dispute or request an extension of protection. Sellers who value their reputation and trade honestly are usually willing to make concessions to the client and extend the time on their own. To do this, just contact the supplier via personal messages and explain the situation. It is better to do this in English. For those who do not speak English, you can use any online translator, write the text of the letter in Russian, and only then copy the finished result in English for sending.

Another option on how to extend the protection period for an order on Aliexpress is to go to your personal account and opposite the parcel that has not yet arrived, click the button that says “request extension of protection.” If for some reason the seller does not respond positively to the request, and the time on the timer has not changed, do not expect miracles - open a dispute.

On Aliexpress, the buyer can open a dispute with the seller under such circumstances. The purchase did not have time to reach the recipient in 60 days, and the supplier either did not have time to extend the deadline voluntarily or did not want to. A product purchased in a store has arrived to the consumer, but it does not meet the stated characteristics, is damaged or is of poor quality. And the third option is that the seller sent the wrong track number, and it becomes impossible to track the movement of the goods along the route.

In order to begin clarifying the relationship through a dispute, you need to perform the following steps:

Log in to your personal account and select “my orders”.
Find the product you are having problems with and click the “more details” button.
An “open dispute” button will appear in an additional window; click on it.
Describe the reason for the dispute as accurately as possible; if the product received is defective, add a photo of it.
Compose the text of the complaint in English, so there is a greater chance that your appeal will not be ignored.
Wait for the application to be accepted and prepare for independent proceedings with the seller.
Opening a dispute gives you 14 additional days, during which you can try to negotiate with Chinese suppliers and resolve the problem in your favor.
All this time, the day will remain blocked on the system account, and the seller will not see them.
When communicating through private messages, try to convince the other side that you are right. Request consent for a refund.
If the arguments are justified and supported by facts, most sellers at this point agree to return the money, and the entire amount is transferred to the buyer’s card.

Stores that engage in fraud usually ignore such messages, hoping that time will run out and the system will transfer the money to their account automatically. If the supplier does not get in touch or responds with general messages, act decisively, do not wait for the deadline to expire, and turn the dispute into a claim. To do this, there is a button opposite the product with the corresponding inscription. Click on it.

After this, the decision on who is right will be dealt with by the AliExpress administration. The time for consideration of an application is individual in each specific case. Typically, disputes between a seller and a buyer who have not reached an agreement take from 1 to 4 weeks. Be prepared at this time to provide, at the request of the special group considering the case, all the information they are interested in. The buyer will be informed of the need to obtain additional facts in a separate message. The decision in favor of one side or the other will this time be final and not subject to appeal.

With a careful approach to placing an order, controversial situations rarely arise. If you arrange delivery from trusted suppliers, then you won’t have to spend a long time searching for the truth and returning the money by force. Usually, transport inconsistencies can be resolved peacefully without involving a third party. But, if the situation is critical and there is evidence of fraud, the Aliexpress service guarantees its intervention and protection of the client.

P.S. Friends, when shopping in online stores, be sure to use. As they say, if you save, you earn it!

With this I want to say goodbye to you, happy shopping everyone!

Aliexpress buyer protection is the most important tool with which the trading platform regulates the relationships of its participants and acts as a guarantor of transaction security for both parties. First of all, this includes “freezing” the funds you use. (Until you confirm receipt of the package and close the order, the merchant will not be able to receive them). The second important function of order protection is the ability to defend your rights through dispute and.

In most cases, the administration sides with the buyer. If you are unlucky and the transaction was unsuccessful, it will allow you to restore justice and return the funds partially (if the product arrived defective or does not match the description) or in full (if the package from China did not arrive at all). Of course, if the goods arrived on time and you are satisfied with your purchase, you don’t have to do anything.

Buyer protection is valid from the moment of registration until the official completion of the order. (You can close it yourself after receiving confirmation of the parcel or during the dispute when the parties come to an agreement).

In any case, as long as the Aliexpress protection period has not expired, it can be extended, open a dispute and return the money. On average, this interval ranges from 40 to 80 days. This includes the time allotted for shipping the item, the actual transportation of the package, and some time after receiving the item while you decide to close the transaction or discussion.

The counter is running low, and you? Try to extend your protection on Aliexpress. If it ends when the dispute is already open, it’s not a big deal: you can extend it again. But you need to start debating before the timer ends. It is important.

We will be notified of the deadline by a notification that is automatically sent by email.

Or you can go to your Personal Account, find the order you need and click the “Details” button.

The window that opens displays the delivery deadline.

If the parcel does not arrive by this time, the transaction will be closed automatically, payment will be transferred to the seller, and you will be left without the goods and without money. Therefore, in case of the slightest doubt, you should play it safe and ask to extend buyer protection on Aliexpress.

Specify any number of days. The maximum delivery time is 90 days, usually everything happens much faster.

And we wait until the application is approved, since it is not yet possible to unilaterally extend the protection period for Aliexpress.

Let's sum it up: the deadlines are increased only if there is a possibility of a dispute opening. Most often - if for various reasons (peak sales, workload of customs officers, and so on). In this case, you can extend the protection yourself or write a letter to the seller. Perhaps he will turn out to be an adequate person and will meet you halfway (because the Chinese are extremely uninterested in disputes). In a personal message, specify where the parcel is now and whether it will arrive in time. If necessary, politely ask to increase the delivery time and extend order protection on Aliexpress, if he has not done this himself. (Sometimes this happens if you care about your rating).

If they don’t agree to your suggestions or don’t respond to your message... what can you do, open a dispute. Just be sure to see it through to the end. In the process, they may persuade you to wait a little longer and promise anything to cancel the dispute. There are cases when, as a result of such actions, the system automatically completes the order. Keep in mind: being under the protection of Aliexpress, you have the right to open a dispute again, but if the system closes the transaction, then the Chinese will receive the money, will not fulfill any of the promises, and you will only have to wait for a miracle - a notification from the Russian Post about delivery. And if it never arrives, you will not be able to do anything, because proceedings on a finally closed order are impossible according to the site rules.

LIFE HACK: You won’t be able to extend protection on Aliexpress from your phone, because the latest version of the mobile application does not have such a function.

To quickly track products and keep track of their movement, discover the power of mobile applications. Once you download and install the desired program, you will use it for Android and iOS, even while traveling. But there are nuances in the interface: for example, you need to know how to extend the protection of an Aliexpress order in the mobile application, so you will need instructions.

How to install the application

You can download the program in several ways:

There are also offers on the trading platform itself, so check them out at the link. Downloading from the site is convenient because it means receiving coupons, thanks to which the discount amount is automatically deducted from the purchase price. This feature will appeal to those who love saving money: when thinking about how easy it is to get a “freebie” on AliExpress in the mobile application, you will not be deceived, but will take advantage of legal opportunities.

How to register using the mobile version

If you have already created an account, you will log into your profile using a familiar pattern. Otherwise, follow the procedure:

As a result, you will have access to your personal account, you will be able to view products, add them to your cart and pay via card.

How to enter your address in the mobile application

To further simplify the purchasing process, immediately enter your delivery address on AliExpress. Follow the following pattern:

You can fill in the address that you choose for delivery of the parcel more than once, and then use the desired one from the ready-made templates.

How to view products and place orders

It’s easy to view product cards on AliExpress from your phone:

After checking the information entered, you can transfer funds. Currently you can use a card, mobile payment or QIWI wallet:

by checking the appropriate box, indicate your full name and card number;
make a payment;
In order not to think about how to link the card in the future, click “Save” in the form that appears.

Using QIWI will also please you with its simplicity. When the instructions on how to link a bank account seem too complicated, choose another payment method, enter the number in the electronic system and enter the code from SMS. Clicking “Continue” will complete the procedure.

The mobile version has a simplified interface, but it will provide most of the same features as working on a PC. If you do not want to pay through Qiwi or a linked card, make an order from another device.

How to view your orders and extend the protection period

To monitor the delivery status and extend the protection period in time, go to “My AliExpress” and “My Orders”. By clicking on the desired position, you will see details, where the time until the end of the allotted period is indicated at the top.

It is important that self-renewal is not provided in the mobile version: to change the set date, write a message to the seller or go to the site from a PC.

You can determine whether you need to set a new deadline if you monitor the movement of goods: go to “My Orders”, click “Tracking”. It is important that the data is updated every few days, and only tracks that can be seen on 17track.net are available for observation.

It is important that you do not accidentally click on the red “Confirm receipt” button, because beginners inadvertently make this mistake.

How to open a dispute and get your money back

The package was not delivered on time or you were not satisfied with the quality of the product? Follow the diagram:

Select “My Orders”, click “Open a Dispute”.
Please indicate whether you received the shipment. For more details, select one of the options provided.
Offer your solution to the problem (full or partial compensation).
In the appropriate window, describe the details of the situation.

The ability to open a dispute is only available for Android, so if necessary, use a desktop device by logging into your account.

Check the status of the dispute in your profile, where you need to select the appropriate item. After the decision is made in your favor, the money is returned to the original payment method: if you linked a card, then in a few days the amount will be credited to your account, and those who preferred mobile payment will check their phone balance.

Anyone who has made purchases on the Chinese trading platform Aliexpress is probably familiar with the concept of order protection. This is the period during which the money is retained by the site administration and is not transferred to the seller in order to guarantee the delivery of a defective product to the buyer. Before the protection expires, you can contact the seller with claims to receive compensation. When the protection ends, you will not be able to make a claim to the seller.

There may be several reasons to extend protection. For example, if the package did not arrive on time, the extension allows you not to immediately request a refund, but to wait a little longer. In addition, if you received the product, but do not have time to check its quality and performance, extending buyer protection will help you.

Request an extension of buyer protection:

Log in to your Aliexpress account and go to the My Orders page. Find in the list of orders the one for which you want to extend protection. Please note that the remaining protection time is indicated next to each item in the order table. Open the page of the desired order by clicking “Details” next to its number.

The order header contains a reminder about buyer protection. Read it and find the link “Request an extension of buyer protection” in the third paragraph and click on it.

In the window that appears, pay attention to the warning: it says that the decision to extend order protection is made by the seller, and the form on the site only simplifies the process of contacting him. Enter the number of days for which you want to extend the protection and click the “Submit” button.

Scroll down to the correspondence with the seller section. You will see that a message has been sent on your behalf requesting that you extend your protection due to a delivery delay. If desired, additionally describe to the seller the reasons why you are asking to extend the protection.

We just have to wait for the seller's decision. You will learn that the protection has been extended from the corresponding notification that Aliexpress will send to you by email.

In conclusion of our article, a very important point should be noted. Only the seller can extend buyer protection. You can only request an extension of protection and wait for the seller's decision. Usually, sellers are willing to agree to an extension so that the buyer does not open a dispute.

However, it is important to understand that the seller will not respond to you instantly, so you must request an extension 5-7 days before the end of the protection period. If time is lost and there are less than 48 hours left before the end of the defense, still leave a request, but keep an eye on the time so that you have time to open a dispute (dispute) at least in the last day. If the dispute is not opened and the protection period has expired, the goods are considered received in proper quality, and the money is transferred to the seller.

In this article, we will discuss how you can request an extension of buyer protection in the Aliexpress mobile application.

So, you decided to make your own, but time passes, and still no purchase. What to do?

If there is very little time left before the end of the buyer protection period, and you decide to wait longer, then you need to extend the order protection period. This is necessary so that you do not lose your money.

But, as a rule, sellers who care about their image extend the time themselves. But do not rely entirely on the seller, as they may not always be able to keep track of the timer if there are a lot of buyers.

How to extend buyer protection in the Aliexpress app from your phone?

Regarding the mobile application Aliexpress, then you won’t find a renewal button as such. All you can do is write to the seller and ask to extend the protection. For this: