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Tricolor list of regions is not available what to do. What should I do if the “List is empty” message does not go away? The list of regions is not available Tricolor: what to do

Good day happy subscribers Tricolor TV. By purchasing the GS B211 receiver, you have done right choice. But as unfortunately happens, any equipment breaks down, or already has one defect or another upon purchase. Here we will look at the reasons that do not relate to marriage or failure of the receiver.

Possible problems with GS B211

  1. The receiver does not receive the signal well
  2. The TV says “no signal”
  3. The button is lit red, the receiver does not work

Now let's take a closer look at each of the problems in order.

1) The GS B211 receiver does not receive a signal well

You have connected everything according to the instructions, set up the antenna for the satellite with maximum quality, and when setting up, you find the picture “Signal Strength” 53%, “Signal Quality 47%”. This is due to incorrect factory settings of the receiving module, and any well-tuned signal from the satellite will give such readings in the GS B211 receiver.

Conclusion: Ignore these readings and continue to configure the receiver.

2) Receiver GS B211 shows few channels

This is already a sign that your antenna is poorly tuned. The signal is so weak that channels broadcast with less strength from the satellite simply cannot be received and processed by the module of this receiver. You can find out about poor signal strength during setup if “Signal Strength” is less than 53% and “Signal Quality” is less than 43%.

Conclusion: Need to configure satellite dish as accurately as possible. If you can’t do this, then it’s better to order a Tricolor TV setup. Here the problem is not entirely in the receiver, but in the signal reception.

3) The screen of the GS B211 receiver shows “no signal”.

This error is usually generated by the TV itself, since there is no signal from the receiver.

Solution: Check that the tulip cable is connected correctly between the receiver and the TV. The wrong input is set on the TV, for example, you have an AV output, and you connected the tulips to the AV2 input. Make sure the connection is correct again. The red button on the receiver is lit. Turn on the receiver.

4) The receiver does not show HD channels

There are two problems here.

One of them is that the paid viewing period is coming to an end and you need to top up your account and leave the receiver on the 1HD channel for several hours, and possibly for a day.

Second possible problem– this is outdated receiver software. In this case, you need to turn on the receiver on channel 333 and leave it for two to three minutes. If you are not prompted to update the software of your receiver, then you just need to reset the settings to factory settings.

Conclusion: Try updating the receiver software. Perhaps your subscription is ending, you need to pay for the “Unified” package. Slight hangup of the receiver. Resetting to factory settings solves the problem. This is not considered a fault with the receiver. And as with any technology with operating system There are some small glitches on board.

5) The button lights up red on the GS B211 receiver

This means that the receiver is in sleep mode. Press the red button on the remote control and the receiver will turn on.

We briefly tried to understand possible reasons incorrect operation or connection of the receiver from Tricolor TV GS B211.

If, after registration, when you turn on the receiver, error 9 or error 0 is displayed, then you should wait a while until the receiver is decoded. This may take up to 8 hours. Only the receiver must be on the first channel, this is 1ORT.

Receiver GS B211 reset to factory settings

Many people are interested in how to reset the receiver to factory settings. This question occurs when incorrect operation of this device. I am posting pictures of how to reset the GS B211 receiver to factory settings.

1) Press the menu button and select settings, then click OK. We see the menu, as in picture No. 1

Move the cursor to the end on the “About Receiver” menu and click OK. Menu appears Fig.2

Press the button down and select “Reset settings” - press OK

This window appears, click the left arrow, as in Figure No. 4

Click OK and the receiver will begin to reset to factory settings. Don't be alarmed and don't click anything until the image appears. In some cases it may pass for a long time before turning on.

The CS B211 receiver gives an error 2, 3, 4, 5, 7, 9, 10

  1. No access to view ( error 2).
    Cause: The receiver cannot read the smart card.
  2. No access to view ( error 3).
    Reason: Coded channel. You should leave the receiver for decoding ( 8 ocloc'k)
  3. No viewing access. The TV/radio channel is not broadcast “Tricolor TV” ( error 4).
    Reason: The TV/radio channel is broadcast in an unsupported encoding (channel from another provider satellite television).
  4. The smart card is not detected by the receiver. Make sure the smart card is installed correctly ( error 5).
    Cause: Invalid smart card or smart card not inserted correctly.
  5. No access to view ( error 7).
    Reason: The smart card does not belong to the operator.
  6. No viewing access. Please make sure that the registration is completed or the subscription with the selected TV/radio channel is paid and active. ( error 9).
    Cause: There are no subscription classes in the receiver memory.
  7. No viewing access. To resume viewing, you must pay for the service (service name). Find out about payment methods in the receiver’s “How to pay” menu ( error 10).
    Reason: There is no subscription to the main service.
  8. Make sure that the correct region is set in the search settings for TV/radio channels. ( error 12).
    Reason: The receiver is not registered in the region you selected when searching.

How to set up tricolor gs b211 receiver error 9

If you have this error– make sure that registration is completed. To do this, contact the seller and check whether they have registered you or not.

How to update gs b211 receiver

To update the receiver, you need to turn on channel 333 (Telemaster) and wait about 5 minutes. If a window pops up asking you to update the channel, select “Update” and press the “OK” button on the remote control.

Tricolor does not show no signal receiver b211

If your “Strength” and “Quality” signal scale is not filled in after you have chosen the “Tricolor TV” operator, then there is probably a problem in the converter or in the integrity of the cable itself from the antenna to the receiver. If this problem did not arise, and occurred after exchanging the old receiver for a new one, then it is better to call a specialist, since it is necessary A complex approach up to more fine tuning antennas.

No access to view error 0 satellite dish

Registration completed. Wait up to 8 hours and the image will appear.

Why did half the channels disappear on the gs b211 receiver?

Perhaps the converter has started to fail (slow death), or your antenna settings have gone wrong. A deviation of 1-2 mm is sufficient. The solution is to call a specialist to eliminate the causes.

The list of regions is not available tricolor TV on the gs b211 receiver what to do

If, when selecting the “Tricolor TV” operator, the scales are full, and when you click “next” a message pops up that the list of regions is not available, the first reason is that you received a signal from another satellite.

After updating the software, the receiver does not turn on, reboots, does not respond

If this happens, try the following:

  • Take a flash drive of any size (than fewer topics better)
  • Insert into computer and format to FAT32
  • Follow the link
  • Copy required file to a flash drive according to instructions
  • Disconnect the receiver from the network
  • Insert the flash drive into the USB drive
  • turn on the receiver and click update in the window that appears

On July 31, 2017, changes were made in broadcasting aimed at dividing regional TV channels into appropriate lists and designed to make viewing these TV channels more convenient.

To correctly display the list of TV channels, follow these steps:

1. Press the “Menu” button and select “Settings”.

2. Select Factory Reset and click OK.


3. Confirm resetting the receiver to factory settings by first pressing the red “F1” or “Info” button on the remote control, and then selecting the “Yes” option.



5. Select the receiver menu language and languages audio channels, then click the “Next” button.


6. Select audio and video settings and click Next.


7. Set the time settings and go to next step Setup Wizard by clicking the "Next" button.


8. Select the operator “Tricolor TV” and click the “Next” button.


9. Select the region that suits you. There will be 3 regions available for selection - “Main”, “Moscow +0 hours.” and “Moscow +2 hours.”

Attention! You must select one of two regions - “Moscow +0 hours.” or “Moscow +2 hours.” - depending on the region of your residence. In the first case, all TV channels will be broadcast according to Moscow time, in the second, some TV channels will be broadcast with a time shift of +2 hours from Moscow time.

When you select the “Main” region, one information channel will be saved in the channel list.


10. Wait until the search for TV channels is completed and save the found TV channels.

In 2005, the Tricolor TV company began operating. They soon became the first in the field of providing the population with affordable digital television. Tricolor TV improves the quality of broadcasting, expands the list of channels, increases the range of digital TV packages so that customers receive quality services for their money. Technologies are developing, progress is being made.

In 2014, the company invited customers to switch from old brands of receivers DRE and GS to new ones - B210 and B211. But a problem arose: after replacing many, the message “the list of regions is not available” appeared on the screen. Tricolor TV assures that there is no reason to worry - the problem can be solved. The region list becomes unavailable even without changing the receiver.

Reasons for the error “The list of regions is not available”

The reasons why the user writes that the list of regions on Tricolor TV is not available are divided into physical and software.

Physical malfunctions:

  • incorrectly inserted SD card;
  • more than one connection to the receiver from TVs;
  • cable damage.

Software faults:

  • insufficient antenna signal power;
  • Receiver connection settings failure.

Incorrect SD card installation

New models of receivers have a different arrangement of sockets and contacts. Don't rush to install the SD card like in the previous model. Carefully read the correct installation of the card in new equipment. You can check the correct installation by looking at the card ID in the settings. If it is displayed, it means it is installed correctly.

Try disconnecting the power (unplug the TV from the outlet), then turn it on again. This may solve the problem.

Several TVs are connected to the receiver in parallel

It is permissible to connect one TV to one receiver, unless the package includes a service for distributing TV to several devices.

Cable damage

The cable may wear out and have poor signal transmission. But even new wiring has defects. For example, flaws in insulation. The situation arises when changing the receiver, a burr in the cable braid or a broken wire. If it is determined that the cable is faulty, you can repair it yourself or call a specialist.

Insufficient signal strength, antenna damage

Pay attention to the signal level indicators when the receiver is turned on. If they are scanty or zero, then the antenna is configured incorrectly or its converter is not powerful enough for reception. The situation occurs when changing receivers to new models. Updated devices require more strong signal from the receiver and more resources than old equipment.


- rather a commercial move, since the increase in quality is immeasurably small compared to the cost of replacement and the power consumption of new equipment. How newer device, the more it protects the signal from interference, protects against unauthorized access to the system, and complicates the information encoding protocol. Customers, having spent a considerable amount of money to replace a model, find that the new one does not work or requires enormous resources.

The signal strength needs to be adjusted to new equipment models. First, you should determine whether the antenna is working properly and whether it is installed correctly. Connect a less powerful receiver to the antenna and see if the system works. If the antenna malfunctions, the message “No signal” or “Coded channel” is displayed on the screen. Take the instructions for the antenna and retune. Check the quality of all connectors and cables. Check that the tilt angle of the plate complies with the instructions. Carefully inspect the antenna for physical damage or flaws. If reconfiguring does not help, you may need to purchase a new converter. Don't go to the store right away latest model converter - first call a Tricolor TV specialist who will help you find and fix the problem.

Receiver connection settings failure

Reconfigure the receiver. Reset its parameters to the original factory settings, take the instructions and repeat the steps to search for channels again. When setting up equipment, enter the data correctly.

If you are unable to configure the receiver on your own correct operation, call the Tricolor TV service center and ask why the list of regions is not available on the new receiver. There is a list on the website contact numbers for communication. Customer support is available daily. You will receive advice on the situation that has arisen.


Calling a company specialist

When purchasing digital TV services, ask an employee not to deliver and hand over the equipment to you, but to make it competent setup And correct installation. Make sure the system is functioning properly. Check the operation of the equipment in the presence of a company employee. Call a specialist through the support service who will quickly find the source of the problem and fix it. The company has a positive reputation and has been operating for more than 20 years. Tricolor TV are interested in good quality customer service and comfort. If the list of regions is not available, consultants will explain what to do.

Tricolor TV – largest company in the field of satellite television. It regularly updates the system and offers new products that have more features, options and functions.

The quality of Tricolor TV products is excellent, but even when viewing the channels of this operator, some problems may arise. In such cases, the system makes recommendations that are best followed immediately.

Whatever system failures are observed during the operation of satellite television, the Tricolor TV company asks subscribers to perform several simple actions.

Perhaps it's just temporary failure or an error, and after the recommendations the receiver will start working properly. In this case, you can even handle everything yourself without involving professionals and without spending extra money.

What to do if the system crashes

Before contacting a repairman or starting any operations, try simply turning off the tuner completely. To do this, you need to press the corresponding button and remove the power source. Now wait ten to five minutes.

The Tricolor TV company asks its subscribers reset the settings to factory settings at least once every twenty to thirty days (how to do this can be found in the instructions for your receiver.

If you followed the above recommendations, but it did not help you (that is, after trying to turn on the TV and watch TV channels, the message “List is empty”, “No signal”, etc. appears, or simply dark screen), you need to do the following. Be sure to find out what is preventing you from properly watching TV channels.

Perhaps the problem is not in the Tricolor receiver at all, but in the TV. To do this, press the “Menu” button on the control panel. If after this the settings do not appear, then your tuner is simply not connected to the TV, and therefore the message comes from the TV.

It is possible that all the problems arise due to the fact that the receiver is simply poorly connected.

Tricolor is not looking for channels? Check the tuner connection

This seems elementary, but in fact, some subscribers forget to check how well the receiver is connected to the power source and to the TV.

Take the remote control from the tuner, find the red icon and press. If the device is connected as needed, the number of the channel you selected will immediately appear on the screen. If the time is shown on the screen, then your device is simply in standby mode.

Most models of Tricolor TV receivers are characterized by the following features:

  • if the indicator flickers, the device is turned off;
  • if the indicator is on at the top, then the HDMI output is connected;
  • if the indicator is on at the bottom, it means AV.

You can switch the output using the “Input Signal” icon. If the command doesn't execute right away, don't worry. Typically, execution takes from five to fifteen seconds.

What should I do if the “List is empty” message does not go away?

The Tricolor TV company, if problems arise with the channel list, offers two ways to correct the situation:


How to reset settings?

If you want to cope on your own and don’t want to call the experts for help, then this method is for you. Resetting settings is very simple procedure. The Tricolor TV company recommends this if any system failures occur.

To reset settings, do the following:

  1. Take the receiver's remote control. Find an icon on it called “Menu”.
  2. Several sections will appear, you need to select “Settings” (sometimes the same option is shown under the name “Settings”).
  3. Most likely, a window will immediately pop up asking for a PIN code. Enter it. The default is 0000.
  4. Now find the factory settings among the settings (that’s what they are called).
  5. Confirm the reset.

Once you have completely completed the reset, the tuner will reboot. You will see a “1-Step Setup Wizard” message on the screen. Then the “Masters” process occurs; in the “Operator” section, indicate Tricolor TV.

Most likely, after this your tuner will start working properly. Otherwise, you need to seek help from professional craftsmen.

If there are no channels in the list or “No signal”

In such cases, it is imperative to check how good the signal level obtained from the antenna is.

To check the signal, you need to double-click the red button (located on the receiver’s remote control) - usually “F1”, “i” or “INFO”. If necessary, it is also recommended to press green. After these steps, an extended info banner window will pop up on the screen. At the bottom of this very window you will see two values ​​- the strength and quality of the signals.

In order for signal reception to pass without problems and allow normal channel viewing, you need to ensure that the values ​​are not less than seventy percent.

The large operator Tricolor TV provides 14 million Russian citizens with a high-quality signal. The company offers the most popular domestic and foreign TV channels for viewing. You can use the services only with the help of special equipment - a receiver and a dish (antenna). If the list of regions is not available Tricolor what should I do?

In some cases, even if the user of the system has correctly connected all the equipment and uses it in accordance with the instructions for use, errors occur when using it. This is due to the loss of signal from the satellite. More often similar problem occurs among owners of dre series equipment.

A message appears on the TV screen stating that the list of regions is not accessible.

Search Tricolor TV list of regions not available

Tricolor TV list of regions is not available, what should I do? First you need to determine the cause of the error that occurs. This problem mainly affects those subscribers who purchased new equipment and became participants in the ongoing promotion. When using gs and dre, access to the list of regions was disabled when using the B211 and B210 receiver. What could be the reason? old console worked like clockwork.

Satellite and digital television In order to improve the quality of the service provided, we constantly introduce changes to the operation of the system, which include not only updating the system, but also replacing equipment. This allows us to provide a more advanced service, which makes it possible to watch channels in HD quality.

In fact, such an approach to providing services has a connection not only with increasing the comfort of subscribers, but also has corporate and personal goals.

In this way, all existing receiver vulnerabilities are eliminated, and a new one is formed. protective system and an encoding protocol is drawn up in order to eliminate the possibility of unauthorized access. The company wins well, because for the use new system you have to pay extra. When purchasing new equipment, the company's clients must also pay its cost (in full or in part).

Main reasons for the error: lack of access to region search

Why doesn't the list of regions load on Tricolor TV? There are several main reasons for this error to appear. When you turn on any equipment, the screen should display special form to search and generate a list of regions. The choice must be presented to each subscriber without exception. When you select the desired item, the software independently installs access to TV channels.

In order to understand the reason for the lack of access to the search, you should find out whether there are any other deviations from the norm. Often in in this case There are no indicators of signal quality and strength. In this case, many subscribers think that the cause is a breakdown of the antenna itself.

When using another receiver, as a rule, there is no such error, everything works properly.

So, the main reason is the low power of the antenna used. This can be easily checked by calling a specialist to your home or conducting an “examination” yourself under the guidance of a service operator technical support clients.

Additional reasons:

  • Lost contact of the connector (F-type) on the receiver itself or on the antenna side.
  • Incorrect position of the SMART card (on new models of the set-top box there is a different location).
  • Damage to the main switching core. In some cases, the insulation on the wires is broken and burrs are formed, which lead to a short circuit upon contact.

Problems with loading Tricolor TV in 2019 are occurring more and more often. The equipment does not boot and the search does not work. In order to use the system correctly, the supplier's recommendations should be taken into account.

Any system fails sooner or later. Flaws may not be the only culprit software, but also user negligence. Please read the installation instructions carefully before connecting the equipment. It is best to use the services of experienced professionals, which eliminates the possibility of incorrect functioning of the system.