Shipping status is being delivered to the destination country. What does the shipment status “Awaiting the addressee at the place of delivery” mean? Information about the postal item has been received

Statuses in Aliexpress are information about what stage your order or package is at. It is necessary to distinguish between statuses order(waiting for payment, payment verification, order processing) and statuses parcels(the parcel arrived at the sorting point, left customs, export, import). The order status is assigned to the order by the website itself and information about it can be seen in the order information. The status of the parcel is assigned by the post office and customs and is tracked on specialized websites.

We will look at both types of statuses and figure out what they mean.

Aliexpress order statuses

This order is awaiting your payment- Waiting for payment.

This status is assigned to the order immediately after clicking the Place Order button - until payment is made. The time given to the buyer to pay for the order is indicated below in the form of a countdown timer. If the order is not paid within this time, it will automatically close and change to Closed status.

Your payment is being verified– Aliexpress verifies your payment.

Immediately after paying for the order, the payment is sent for verification by the site, and the order status changes to Your payment is being verified. Payment verification usually takes 24 hours, after which it is time for the seller to send the order

– The seller is processing your order

The order status changes to The supplier is processing your order. The time for sending the order is set personally by the seller and is indicated on the product description page. In the order, the time allocated for sending is indicated in the form of a countdown timer. If the order is not shipped within the specified time, Aliexpress will cancel the order. If the seller does not have time to send the order at the specified time, you can extend the processing time by clicking on the " Extend processing time" located under the timer. If for some reason you change your mind about placing an order, click " Request order cancellation" located there. You can read more detailed information about canceling an order in our article “How to cancel an order on Aliexpress”.

The seller has shipped your order - the seller has sent you an order.

The order receives this status after sending the order and entering the track number into the system to track it. A new countdown timer appears in the order, indicating how much time is left until the end of the Buyer Protection program on Aliexpress. Button Request to extend Purchase Protection allows you to extend the duration of the Program if, after 40 days, the order has not been delivered. Button Open Dispute allows you to open a dispute (dispute) if the arrived product turns out to be of inadequate quality or does not arrive at all

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I don’t see much point in knowing a detailed description of a particular postal status. The meaning of most of them is clear from the name, the meaning of others is not so important (again, for me).

However, many users want to understand what the parcel statuses they see when tracking mean. So I will give a description of the most frequent and popular statuses that you can find on various trackers.

Delivery to the addressee / Delivery to the recipient

The parcel has been received by the addressee (at the post office or delivered by courier)

Flew to destination country

The parcel will be delivered to the post office of the destination country. Next, it will be delivered to one of the places of international postal exchange for subsequent import/export operations.

Departed from the airport

The parcel has departed from the airport of the sender's country and is heading to the destination country. The status will not change immediately upon arrival at the airport of the destination country, but after the parcel is processed by the postal service. This may take from 3 to 10 days.

The parcel has departed from the airport of the sender's country and is heading to the destination country.

After the parcel leaves the territory of the sender's country and arrives at the destination country, it will be assigned a new track code, which is not registered anywhere. Accordingly, the parcel will not be tracked.

Issued by customs

The customs clearance procedure has been completed, and in the near future the parcel will be handed over to the post office of the destination country for further delivery.

Ready for shipment

Ready to ship

Means that the parcel is packed, marked and will be sent soon.

Detained by customs

This operation means that the parcel is detained by customs officers to carry out measures to determine the destination of the parcel.

When receiving goods by international mail during a calendar month, the customs value of which exceeds 1000 euros, and (or) the total weight of which exceeds 31 kilograms, in part of such excess, it is necessary to pay customs duties and taxes using a flat rate of 30% of the customs value of the goods , but not less than 4 euros per 1 kilogram of their weight. If information about the goods sent to the MPO is missing or does not correspond to the actual information, this significantly increases the time spent on processing shipments, since there is a need to conduct a customs inspection and document its results.

Submission

The parcel was sent to the wrong zip code or address, an error was detected and it was redirected to the correct address.

Import international mail

The operation of receiving the item in the recipient's country.

All mail arriving on the territory of the Russian Federation from air flights begins its journey at the aviation postal department (AOPP) - a special postal warehouse at the airport. Within 4–6 hours, shipments from the aircraft arrive at the AOPP, the containers are registered, and their integrity and weight are checked. Mail is registered in an electronic database. During registration, the barcode is scanned, data is entered on where the container is addressed (for example, MMPO Moscow), from which flight it arrived, about the country and date of formation of the container, etc. The time of these operations can be increased from 1 to 7x days due to the limited capacity of the AOPP.

The next operation after export from the country of origin, which is reflected on the website when tracking the shipment, is import into the destination country. Import information appears after the shipment is transferred by the carrier to the postal operator of the destination country. Operation “Import” means that the shipment arrived on the territory of Russia and was registered. International shipments arrive in Russia through the international postal exchange place (IMPO). There are several MMPOs in Russia: in Moscow, Novosibirsk, Orenburg, Samara, Petrozavodsk, St. Petersburg, Kaliningrad, Bryansk. The choice of city where exactly the international shipment will arrive depends on the sender’s country. The choice depends on the availability of regular flights and free carrying capacity in a particular direction.

Unsuccessful attempt of delivery

Assigned if the operator reported that there was an attempt to deliver the parcel to the addressee, but for some reason it failed.

Options for further action:

  • New delivery attempt
  • The parcel will be transferred for storage until demand or until the circumstances are clarified.
  • Return to sender

What to do if you receive this status:

  • You need to contact your post office and find out the reason for non-delivery.
  • You must contact the post office yourself to receive the parcel.

Treatment

The parcel arrived at one of the sorting centers for processing and further dispatch to the recipient.

Processing at an intermediate point

Processing at the sorting center

Status Processing at the sorting center - assigned during the delivery of the item through intermediate postal sorting centers. In sorting centers, mail is distributed along main routes. Parcels are reloaded from one transport to another, for further dispatch to the recipient.

Processing completed

Generalized status, meaning the completion of processing of the parcel before sending it to the recipient.

Awaiting delivery to the post office

Awaiting shipment

Means that the parcel is packed, marked and will be sent soon.

Awaiting quality check

Means that the parcel is not yet complete and is in the seller's warehouse awaiting verification of the contents before shipping.

Generalized status, meaning that the parcel has left the warehouse / intermediate sorting center and is heading to the next sorting center towards the recipient.

Export operation completed

The customs clearance procedure is completed, the parcel is handed over to the post office of the destination country for further dispatch to the recipient.

Shipment from the seller's warehouse

The parcel has left the seller's warehouse and is moving towards a logistics company or post office.

Cancel shipment

Generalized status, meaning that the parcel (order) for some reason cannot be sent (continue further movement).

Sending to terminal

The parcel is sent to the postal terminal at the airport to be loaded onto a plane and sent to the destination country.

Item is ready to ship

Means that the parcel is packed, marked and will be sent soon.

Sent

Generalized status, meaning the sending of a parcel from an intermediate point towards the recipient.

Sent to Russia

The parcel will be handed over to Russian Post for delivery to one of the places of international postal exchange, and subsequent import/export operations.

Sent to destination country

The parcel is in the process of being transferred to the mail of the destination country, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Note! The next status will not be displayed immediately as soon as the parcel arrives in the country, but after the parcel is accepted (unloaded, processed and scanned) by the postal service.

This may take from 3 to 14 days, depending on the workload of the international postal exchange location.

Sent from warehouse to sorting center

As a rule, this status means that the foreign sender (seller) brought your parcel to the local post office.

Transferred for storage

Means the arrival of the item at the recipient's post office (OPS) and transfer to storage until it is delivered to the recipient.

Read also:

As soon as the item arrives at the department, employees issue a notice (notification) that the item is in the department. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the department or the next day (for example, if the item arrived at the department in the evening).

Transferred to customs

In the sender's country

In the recipient's country

Loading onto the plane

Loading onto the plane before departure to the destination country.

Loading into transport

Preparations for shipment are completed

Means that the parcel is packed, marked and will be sent soon.

Preparing for shipment

Preparation for export

Packaging, labeling, loading into a container and other procedures necessary for shipment to the destination country.

Left the airport

In the sender's country The parcel has departed from the airport of the sender's country and is heading to the destination country. The next status will not be displayed immediately upon arrival at the airport of the destination country, but after the parcel arrives and is accepted (unloaded, processed and scanned) by the postal service. This may take from 3 to 14 days.

In the recipient's country The parcel is delivered to one of the places of international postal exchange for subsequent import operations.

Left the international sorting center

The parcel is sent to the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Left the international exchange site

The shipment has left the place of international postal exchange and is then sent to the sorting center. From the moment the shipment leaves the MMPO, delivery times within Russia begin to apply.

According to information received from Russian Post, the status “Left the place of international exchange” can last no more than 10 days. If after 10 days the status has not changed, this is a violation of delivery deadlines, which can be reported to the Russian Post Office by calling 8 800 2005 888 (free call), and they begin to respond to this application.

Left the mail terminal

The parcel has left the intermediate point of its route and is heading towards the recipient.

Left the warehouse

The parcel has left the warehouse and is moving towards the post office or sorting center.

Left the sorting center

The parcel has left the postal sorting center and is heading towards the recipient.

Left the transit country

The parcel left the sorting center in a transit (intermediate) country, sent to the destination country, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Information about the postal item has been received

Received information about the postal item in electronic form

This means that the seller has registered the package (track code) on the postal (courier service) website, but in fact, the package has not yet been transferred to the postal service. As a rule, from the moment of registration until the actual delivery of the parcel, it can take from 1 to 7 days. After the parcel is transferred, the status will change to “Reception” or similar.

Received for further processing

The parcel arrived at one of the sorting centers for processing and further dispatch to the recipient.

Parcel registered

This means that the seller has registered the package (track code) on the postal (courier service) website, but in fact, the package has not yet been transferred to the postal service. As a rule, from the moment of registration until the actual delivery of the parcel, it can take from 1 to 7 days. After the parcel is transferred, the status will change to “Reception” or similar.

Arrived

Generalized status, meaning arrival at one of the intermediate points, such as sorting centers, postal terminals, airports, ports, etc.

Arrived at the airport

The parcel arrived at the airport for unloading, loading, processing and further shipment to its destination.

Arrived at the international sorting center

Came to the place of delivery

Indicates the arrival of the item at the recipient's post office (OPS), which must deliver the item to the recipient. As soon as the item arrives at the department, employees issue a notice (notification) that the item is in the department. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the department or the next day (for example, if the item arrived at the department in the evening).

This status indicates that the recipient can independently contact the post office to receive the shipment without waiting for a notification.

Arrived at the post office

Indicates the arrival of the parcel at the recipient's post office, which must deliver the parcel to the recipient. This status indicates that the recipient needs to contact the post office to receive the shipment.

Arrived in Russia

Arrived at the sorting center

Indicates the arrival of a parcel at an intermediate postal hub for sorting, selecting a route and sending it to the recipient.

Arrived at the sorting center of the destination country

The parcel has arrived at the sorting center of the destination country for subsequent import/export operations.

Arrived at destination country

The parcel has arrived in the country of destination at the place of international postal exchange for subsequent import/export operations.

Arrived in transit country

The parcel arrived at one of the sorting centers of the transit (intermediate) country for processing (sorting) and further dispatch to the recipient.

Arrived at the small package processing center

Indicates the arrival of a parcel at a postal distribution center for sorting, selecting a route and sending it to the recipient.

Arrived at warehouse

The parcel arrived at the warehouse for unloading, labeling, processing, loading and further dispatch to its destination.

Arrived at the terminal

Means arrival at an intermediate terminal for unloading, loading, processing and further dispatch to the destination.

Arrived in the territory of the Russian Federation

The parcel arrived on the territory of Russia, for further import and dispatch to the recipient.

Reception

Reception by the customs service of the country of destination

The status means that the shipment has been transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. They are then sorted by type and transferred to various areas. Shipments with product contents undergo X-ray inspection. By decision of the customs officer, the parcel may be opened for personal control; the reason for personal control may be violations of property rights, a commercial consignment, targeting a consignment that may contain substances prohibited for shipment. The parcel is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the shipment.

Reception at customs

In the sender's country The parcel was handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the destination country.

In the recipient's country The status means that the shipment has been transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. They are then sorted by type and transferred to various areas. Shipments with product contents undergo X-ray inspection. By decision of the customs officer, the parcel may be opened for personal control; the reason for personal control may be violations of property rights, a commercial consignment, targeting a consignment that may contain substances prohibited for shipment. The parcel is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the shipment.

Reception from sender

This means that the overseas sender (seller) has brought your parcel to the local post office. At the same time, he filled out all the necessary documents, including the customs declaration (forms CN 22 or CN 23). At this time, the shipment is assigned a unique postal identifier - a special bar code (Track number, Track code). It is located on the check (or receipt) issued upon acceptance of the parcel. The “Reception” operation shows the place, date and country of receipt of the item. After acceptance, the parcel moves on its way to the place of international exchange.

Accepted by carrier

Indicates that the sender (seller) has transferred your order to a local carrier. At this time, the shipment is assigned a unique postal identifier - a special bar code (Track number, Track code). It is located on the check (or receipt) issued upon acceptance of the shipment.

Sorting

The parcel has arrived at one of the sorting centers and is being processed. After some time, the parcel will leave the sorting center for further dispatch to the recipient.

Customs clearance

In the sender's country The parcel was handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the destination country.

In the recipient's country The status means that the shipment has been transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. They are then sorted by type and transferred to various areas. Shipments with product contents undergo X-ray inspection. By decision of the customs officer, the parcel may be opened for personal control; the reason for personal control may be violations of property rights, a commercial consignment, targeting a consignment that may contain substances prohibited for shipment. The parcel is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the shipment.

Customs clearance completed

This operation means that customs has checked the item and returned it to the Postal Service. In many MMPOs, customs works around the clock: this is the only way to check the colossal volume of mail incoming from abroad in a timely manner. Each customs officer is assisted by two postal operators.

Transit

Transportation

Transportation of a parcel from one sorting center to another, towards the recipient.

Package

This means that the parcel is being packed and marked for further shipment.

Export

Export (content check)

The parcel was handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the destination country.

Export (packaging)

The parcel has successfully passed inspection, is packed and ready to be sent to the destination country.

Export international mail

Indicates the actual dispatch of the parcel to the destination country.

The “Export” status includes the transfer of the parcel to a foreign carrier, which, by land or air transportation, transports it to the MMPO of the destination country. As a rule, this status is the longest and the transition to “Import” may take some time. This happens due to the characteristics of flight routes and the formation of the optimal weight for transporting it by plane. For example, shipments from China may be delayed due to the fact that cargo planes can carry at least 50 - 100 tons. On average, an export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.

If the shipment is in the “Export” status, then it is impossible to track it (find out what exactly is happening to it); only at the import stage will you be able to see your package and monitor its further movement. The use of transit transportation and certain restrictions often delay shipments. However, if your parcel was sent more than 3 months ago, but has not received the “Import” status, then the sender needs to contact the post office and apply for a search.

Export, processing

Indicates the actual dispatch of the parcel to the destination country.

The “Export” status includes the transfer of the parcel to a foreign carrier, which, by land or air transportation, transports it to the MMPO of the destination country. As a rule, this status is the longest and the transition to “Import” may take some time. This happens due to the characteristics of flight routes and the formation of the optimal weight for transporting it by plane. For example, shipments from China may be delayed due to the fact that cargo planes can carry at least 50 - 100 tons. On average, an export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.

If the shipment is in the “Export” status, then it is impossible to track it (find out what exactly is happening to it); only at the import stage will you be able to see your package and monitor its further movement. The use of transit transportation and certain restrictions often delay shipments. However, if your parcel was sent more than 3 months ago, but has not received the “Import” status, then the sender needs to contact the post office and apply for a search.

Electronic parcel registration

This means that the seller has registered the package (track code) on the postal (courier service) website, but in fact, the package has not yet been transferred to the postal service. As a rule, from the moment of registration until the actual delivery of the parcel, it can take from 1 to 7 days. After the parcel is transferred, the status will change to “Reception” or similar.

What do postage statuses mean in English?

Both on Aliexpress and on popular trackers, all postal statuses are translated into Russian. So you won’t come across statuses in English often. And yet, I decided to add here a translation and transcript of the most popular of them.

In order not to make a mistake in the approximate delivery time of the parcel, you should know what this or that status means. On this page we will consider in detail all possible statuses so that you do not have difficulty determining the location of the parcel.

Postal statuses when tracking shipments from abroad

Reception.

This status means that the sender has completed all the necessary forms, including Form CN22 or CN23 (customs declaration), and the package has been accepted by the postal or courier service employee. Simultaneously with receipt, the shipment is assigned an identification number, which is subsequently used for tracking.

Arrival at MMPO.

MMPO is a place of international postal exchange. At this stage, the parcel undergoes customs control and registration. After this, service employees prepare a grouped international shipment.

Export.

One of the longest periods in the delivery of postal items. This is due to the fact that sending a partially loaded plane is unprofitable, so you have to wait until there is a sufficient number of parcels heading to one country.

In addition, to optimize logistics processes, shipments can be delivered in transit through other countries, and this also delays delivery time.

It is impossible to name the exact duration of the parcel's stay in export. But on average it ranges from two weeks to one and a half months. Moreover, on the eve of the holidays, this period may further increase. But if more than two months have passed since receiving the “Export” status, and there are no changes, you should contact the postal service performing the delivery with a request to search for the shipment.

Import.

This status is assigned to the shipment at the Russian AOPP (aviation mail department), where it arrives from an airplane. Here, according to the service regulations, the parcels are weighed, the integrity of the packaging is checked, the barcode is scanned to find out the place of departure, the flight number is recorded, and it is determined to which MMPO the parcel should be sent. The length of time an international shipment stays at AOPC depends on the workload of the department and its employees, but on average it is 1-2 days.

Handed over to customs.

After sorting, the parcels are sent for customs inspection, where they go through an X-ray scanner. If customs officers suspect the illegal transportation of prohibited substances or items, the shipment is opened and inspected in the presence of an inspector and the responsible operator. After this (if the fact of transportation of prohibited goods has not been confirmed), the parcel is packed again, an inspection report is attached and sent along the route.

Detained by customs.

This status is optional. It is assigned to a shipment only in cases where customs officers identify a weight that exceeds the permissible limit, a cost of more than 1,000 euros, and other violations. In this case, the recipient will have to pay additional fees. If there are no violations of customs legislation, the parcel will bypass this status.

Customs clearance has been completed.

After receiving this status, the parcel is again transferred to the place of international postal exchange, where it is processed by the department staff. In some cases, this status may be replaced by “left MMPO”.

Arrived at the sorting center.

From MMPO the shipment arrives for sorting. There are postal sorting centers in all major cities. As a rule, the parcel is sent to the center closest to the MMPO, where logistics service employees develop the optimal delivery route to the point of issue.

Left the sorting center.

This status means that the parcel has been sent along the delivery route. The time it takes for it to arrive at the recipient depends on several factors, including traffic congestion, remoteness of the region, etc.

There are Russian Post sorting centers in all major cities.

Arrived at the sorting center of the city N.

Upon arrival in the recipient's city, the parcel is delivered to the local sorting center. From here, the goods are distributed to post offices or other order delivery points. Delivery speed is affected by: traffic congestion, weather conditions, distance. For example, delivery within the city takes no more than 1-2 days, but within the region it can take about a week.

Came to the place of delivery.

After the shipment arrives at the nearest post office, it is assigned this status. Next, postal employees are required to issue a notice and deliver it to the addressee within 1-2 days. In fact, this period may be slightly delayed, so it is better to use the “My Parcel” tracking service. As soon as you see the status “arrived at the place of delivery”, you can go to the post office. It is not necessary to wait for notification, since postal employees are required to issue the item using the identification code (tracking number). Upon receipt, you must have your passport with you.

Delivery to the addressee.

This status is assigned to the parcel after it is received by the addressee and means the end of the journey.

Domestic Russian shipments are assigned the same statuses, with the exception of those related to the customs stage and MMPO. Therefore, the information will also be useful to those who make purchases in Russian online stores or are expecting a package from loved ones living in another city or region.

Now you know the interpretation of each status and can not only determine the actual location of the parcel, but also approximately calculate the delivery time.

Many people order goods with free delivery from China and, by chance, use the exotic services of such Asian post offices as China Post Air Mail, Hong Kong Post, Singapore Post, etc., where stores and sellers often provide a tracking number by which you can track the parcel and more or less predict when it will fucking arrive. Postal statuses of China Post are essentially Chinese letters and a mere mortal can hardly figure out how to decipher it all. To do this, below I will try to explain what the statuses mean in China Post, which you see when tracking a parcel by track number.

Parcel tracking statuses from China (postal items statuses - China)

Status Collection收寄局收寄 or Acceptance - means that the parcel has arrived at the China Post Office.
Status Opening出口总包互封开拆 (The parcel has arrived at the transit point) - this status means that it has arrived at the transit point (nothing to do with opening or opening the parcel)
Status Dispatching出口总包互封封发 (Arrival at MMPO, Processing) - the parcel is sent from one transit point to another
Status Departure from outward office of exchange出口总包直封封发 (Export, Total Export) - the actual sending of a postal item outside of China, that is, the parcel has departed from China and after some time will arrive in the country of the recipient of the parcel. But the nuance is that this status can be repeated many times until the parcel is actually loaded and sent.
Status NULL交航 - there is no exact information, most often it means that the parcel has passed customs and left China, in rare cases it may mean that it has been returned to the sender.
Status: The item is pre-advised- means that the track number was ordered/purchased electronically (online pre-order), and the parcel has not yet been delivered, i.e. has not arrived at the post office (the sender has not yet delivered the parcel to the post office and it has not been sent).

Parcel type status Russian Federation: Unknown attribute when tracking a parcel from Aliexpress, this is just the most common status that could not be automatically translated into English or Russian. To understand where the parcel is and what is happening with the parcel, track without translation, so that the statuses are displayed in Chinese (for example) and then insert these hieroglyphs into Google translator and translate into English, then you will get a normal status with an adequate translation. In short, this is just an error in translating the status of the parcel, but everything is fine with the parcel itself, so don’t worry..

There are also three-letter designations (Loacation), these are airport codes, often these are CAN(Guangzhou), PEK (Beijing) or PVG(Shanghai), although there are others.. To decrypt them, enter in your browser http://www.flightstats.com/go/Airport/airportDetails.do?airportCode=ABC where instead of ABC enter your 3-character code or the second method, go to the IATA website (international aviation agency) http://www.iata.org/publications/Pages/code-search.aspx and in the middle of the site you will see a search form, where in the drop-down list select Location code, and enter your three-digit code and click on the Search button, generally as in the picture:

Parcel statuses in the destination country

Upon arrival in the destination country (for example, Russia, Belarus, Kazakhstan, Ukraine), the status of the parcels is more clear. By the way, sometimes the parcel does not immediately reach your city or town, but goes in transit through other cities, just like when sent from China, the parcel can even go through neighboring countries, so there is no need to panic or worry, everything is fine, this is mail. So let’s look at the typical statuses of parcels upon arrival in the destination country; for most countries everything is approximately the same:

Import(Import) – the parcel has arrived (arrived) in the destination country, it is being processed for transfer to customs.
Reception at customs- transfer to customs for clearance.
Customs clearance. Customs release– the parcel has passed all the necessary customs clearance and is being prepared for release from the sorting point MMPO(Place of International Mail Exchange)
Left the place of international exchange of MMPO– the parcel left customs and was handed over to the post office for further dispatch.
Left the sorting center– the parcel is sorted and sent to its destination.
Came to the place of delivery– the parcel has arrived at the post office, which means that the parcel has arrived at your local post office and you can go receive it even without notification, or you can wait for the notification (usually they are delivered to the mailbox, the one in your password).
Delivery to the addressee(Product Delivered) – the parcel has already been delivered to the recipient, receipt of the parcel is confirmed by the recipient.

Problematic and unpleasant parcel statuses

Above we described the standard statuses of parcels; they mean that the parcel is on its way and is traveling (driving, flying, sailing) to the recipient. It happens that a parcel may get stuck in a loop or get stuck on one status, statuses may be repeated, sometimes it may miss some statuses, this is normal and in most cases everything arrives normally (sometimes with delays). But there are statuses that make you worry and mean problems:

Return. Other circumstances- this status means that there is something wrong with your parcel. And it is returned to the sender. You can find out what’s wrong by calling the mail hotline or your local post office and specifying the track number (tracking number), they will tell you what needs to be done and possible reasons for returning the parcel.
Return. Return to customs– this status means that at the customs stage, your parcel was turned back, most often if the address is not written legibly or there are some prohibited goods in the parcel (for example, spyware or something from the prohibited list), this status can also be if customs clearance was required, and the recipient refused to pay and clear the parcel.
Unsuccessful attempt of delivery– this status is most often accompanied by clarification about the reasons for failure. This may be an incorrect (incorrect) address, an inaccurate address, an incomplete address, the addressee has dropped out, etc. In such a situation, it is important to have time to pick up the parcel from the post office before the parcel storage time expires (depending on your country, this is no less than 5 and no more than 30 days, you can check this with your post office). Sometimes it happens that the postal code is incorrectly indicated and the parcel arrives, but not to your post office, but to some neighboring one (call the post office, tell them the tracking number and they will tell you at which address to pick up the parcel). Sometimes if you don’t pick up the parcel on the first day, then this status may also appear, so perhaps the mail notification is already lying around in your mailbox.
Return. Expiration date– most likely you forgot or did not manage to receive the parcel on time and it was returned back to the sender.
Dosyl. Submission– most likely the parcel arrived at the wrong post office and was redirected to another. Don’t worry, this is not a problem and means that the parcel is moving on, but we recommend that you monitor this process and this situation, and then ask what the problem was so that all your subsequent parcels go without such delays and nuances.

How to check the status of a parcel from China?

To do this, we recommend downloading and installing a special plugin for your browser, which will allow you to track any international postal items with one click:
For Google Chrome browser: https://chrome.google.com/webstore/detail/aliexpress-tool/
For the Opera browser: https://addons.opera.com/ru/extensions/details/aliexpress-tool/?display=rus
For Mozilla/Firefox browser: https://addons.mozilla.org/ru/firefox/addon/aliexpress-tool/

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Tracking postal parcels sent by AliExpress sellers from China is not very interesting. And first of all, the lack of interest is explained by the incomprehensibility of the status of international shipments.

Let's figure out what is meant by incomprehensible inscriptions on sites for tracking IPO (international postal mail) tracking codes.

Parcel information received

AliExpress sellers often register parcels using an electronic service. Therefore, receiving a tracking code on the order card does not indicate that the item is already with the postal carrier.

If the parcel has not yet arrived at the logistics company’s branch, but it has already been registered by the sender electronically, the status when tracking it will indicate that “Information received” about it. Sometimes it can take up to 7 days from the moment the parcel is registered until it actually arrives at the post office in China.

You can find information about tracking numbers on our website.

Parcel accepted

Another option: "Reception".

As soon as the seller or courier delivers the parcel to the logistics service, fills out all the necessary documents, including the customs declaration, the status of the shipment changes to “Reception”. For additional information, you can find out about the time and place of reception in the sender's country.

Left the parcel collection point

This means everything is fine - the shipment has begun its long journey to Russia.

On my way

Shipments are periodically registered at intermediate points - sorting centers. In such postal hubs, parcels can be reloaded from one type of transport to another; in general, they are distributed along optimal main routes. Using such “control” points, the recipient can receive information that his order is still moving in the direction of Russia.

Arrival at MMPO

At MMPO (places of international postal exchange), items undergo customs procedures, inspection and registration, they are prepared for export from the sender's country. It is here that the dispatch (postal items grouped in boxes or large bags) is formed, intended for the MMPO of the recipient country.

Export

The “Export” status is assigned to shipments that have already been transferred to the carrier for delivery to the destination country. When sending goods from China, this status when tracking orders usually does not change for a long time. This is explained simply: when sending international shipments from China or Singapore, it is necessary to fill airplanes with a carrying capacity of 50 to 100 tons with mail.

There are other reasons for delays, for example, transit routes of flights, which imply the presence of one or more intermediate points during the flight. In each of them there will be delays in unloading/loading parcels.

During the Export process, the parcel will not be tracked.

It is believed that export takes 1-2 weeks, but it happens that the procedure takes up to 2 months. Although there is a recommendation, if this process is delayed, to submit an application to search for the parcel. If you order from AliExpress, you need to ask the seller to sort out the situation. You will either get your money back or extend the Buyer Protection Period in order to still find your lost items.

Import

This status appears only when the shipment is registered by the postal operator in the MMPO in the country of destination, that is, at the place of international postal exchange already on the territory of Russia.

Boxes (bags) with many parcels from the transit section of the aviation department are sent to MMPO. About a day after arrival at the center, the containers are opened and all shipments are registered, which is displayed on websites for tracking tracking codes. By the way, international parcels arriving in Russia are already expected at the centers - information about them is received before arrival from the country of departure.

There are MMPOs in Moscow, Vladivostok, Orenburg, St. Petersburg, Bryansk, Kaliningrad, Samara, Petrozavodsk and other cities. The choice of the city where the parcel will arrive depends on which flight was best to send it from China, as well as on the degree of congestion at the MMPO.

Sometimes it seems more logical to send a parcel to Moscow for a Moscow recipient, but it is sent to Bryansk, and then transported by land to the destination city. And, perhaps, the order will reach the recipient faster, due to the periodically low throughput of the Moscow center.

Transferred to customs

After registration with the MMPO, the parcels are transferred for processing to the Federal Customs Service. They then go through customs transit, which means they are packaged by type and transferred to a specific location. All shipments pass through an X-ray machine, where an operator views their contents. By the way, dogs also work at customs - they sniff each parcel for drugs or spice.

If at least some suspicion arises, the parcels are opened by the operator in the presence of the responsible person - a customs officer. Reasons for opening:

  • availability (although it is not clear how an X-ray can be used to determine that the parcel contains counterfeit products);
  • assumption that goods for commercial use are present (for example, a batch of nail polishes);
  • suspicion that prohibited goods are being sent (weapons, drugs, chemicals, plant seeds, etc.).

If the parcel has been opened, an inspection certificate will be attached to it. Two operators work with one customs officer. Customs performs its functions around the clock.

Detained by customs

One of the most unpleasant statuses.

Real people work at customs, not robots, so they carefully look at information about the goods being sent. The low cost of assessing the MPO, if there is a smartphone inside, will immediately lead to suspicions that the seller is trying to deceive customs. The same is true if there is simply no information about the shipment, such packages are often opened at customs.

Customs officers know how to use the Internet, so they can manually check the real cost of the goods, perhaps using the information on the MPO, in which store it was purchased.

Another very important point: it is checked whether purchases made by the same person have not exceeded the limit set so far at 1000 euros. The weight limit of the goods is also taken into account; it should not exceed 31 kg. If the limits are exceeded, then a customs receipt order is attached to the parcel for payment of 30% of the value of the goods. You can receive a shipment at Russian Post only after paying the customs fee.

All of the above explains why goods periodically get stuck at customs: FCS employees need time to unpack suspicious goods, check the real value and other procedures.

Issued by customs

After inspection by the customs service, the items are sent to Russian Post for further forwarding to the recipient. Where exactly the MPO is located at the moment can be found out from the post office index, which is written next to the next status of the item.

From the moment of transfer to the postal service, you can approximately calculate the time of arrival of the order, taking into account the average delivery time of items across Russia.

Arrived at the sorting center

Traveling across Russia, parcels pass through numerous sorting centers, where optimal main routes are determined. Numerous items are sorted and sealed in large boxes to prevent damage and loss.

The speed of sending MPO across the territory of the Russian Federation is determined by many factors, including such as:

  • travel by land or air;
  • frequency of flights towards the destination city;
  • the degree of load on mail planes (if the load limit is exceeded, the item waits for the next flight);
  • other.

There may be more than one sorting center along the route. After the MPO is registered at the regional sorting center, you can safely wait for the parcel for 1-2 days. And you don’t have to wait for a notification in your mailbox. By presenting your documents and tracking number at the post office, you can ask to check whether the shipment has arrived. In any case, there are slight delays on tracking sites, including due to the fact that local postal operators may delay the registration of newly arrived mail at the office.

Submission

Sometimes parcels are sent to the wrong place at sorting centers. Another option is that the AliExpress seller confuses something when writing the recipient’s address. The incorrect index has the strongest effect, but the name of the city, region, and the addressee's last name do not have much influence.

After the MPO arrives at the wrong address, post office operators issue a “Forward” coupon and send the mail to the addressee. This is not terrible, but it greatly lengthens the travel time of items.

Came to the place of delivery

After local post office employees register the MPO, they issue a notice, which the postman will take to the addressee's mailbox. The presence of this notification speeds up the process of receiving the parcel.

If there is no notice (let’s say the recipient did not wait for the postman after seeing the status change on the tracking website), then the post office operator will print it again. You need to have documents and tracking code with you.

Parcel delivered

Another option: “Deliver to the addressee.”

The parcel was issued to the recipient at the post office indicated in the status.

You can track your parcels either on or in, which is installed in the browser. Take advantage of a convenient tool that allows you to control the movement of your orders from the moment they are sent from China until they are received.