Original help. Methods of contacting technical support. What questions can you ask?

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Origin technical support: how to contact specialists

How to contact Electronic Arts support. Tickets, email, technical support phone, official forum, VK group

Origin is a game client for EA, a large company in the global computer games industry. The audience is more than 14 million people and the development studio has created technical support to solve user problems. It works in different languages. Support has been working since the very beginning of Origin. Initially, specialists communicated only in English, but EA’s Russian-language department has been operating for several years now, so knowledge of a foreign language is not required.

There are ready-made answers to popular questions in a detailed FAQ on the official website. There are no restrictions on questions - they will definitely write to you and try to figure out the problem. But do not ask the questions listed in the list of frequently asked questions; as an answer, you may receive an offer to search among the ready-made answers. If the solution to your problem is still not there, contact the staff directly. There are several ways to do this.

What questions can you ask?

Technical support does not advise players on basic account setup or how to complete games. The support staff will not give you a discount or tell you about upcoming promotions.

Technical support specialists will help with solving the following difficulties:

• The Origin application or one of the games does not launch;
• Game performance is too slow even though your PC meets the requirements;
• I can’t buy the game or content for it;
• Restore lost access to your profile;
• Problems with transferring money to the game store;

• Complain about insults and violations;
• Tell us about errors and bugs;
• Report lost coupons and discount codes;
• Restore the secret word or change the login;
• Reset achievements in an online game.

Where to write, creating a ticket on the site, email

1. On the EA website, scroll to the bottom of the page or find the “Help” menu item on the main page;

Select the topic, platform and keywords of your gaming problem.

2. Click on the “Contact us” button;

Confirm the action.

3. Select the game with which the problem occurred and indicate the gaming platform you are using (PC, Windows or Mac);

Specify game

4. Click on the box with the question you are interested in, select clarification and contact method: by phone or email. You must be logged in.

Select the topic, nature of the problem and how to contact you

How long to wait for an answer

Specialists respond within a few days. Usually this is two days, but if the workload is light, support responds on the day the application is submitted.

You can also write an email [email protected].

Live chat consultation

Would you like to contact us for help? Find out how.

Tell us in detail about the problem you are experiencing and we will recommend you a way to contact us where you will get help as soon as possible.

You can contact us via chat, email, phone, or get help from users on the Answers HQ forum. It all depends on your problem.

Don't understand how to create a request? Follow the steps below:

Find out how to contact us for help by phone*, chat or email via the website

1. Click .
   • You can also click the Contact Us button at the top of any page on the EA Help site or at the bottom of this article.
2. Select the game you're having problems with, or Origin if you need help with your account.
3. Select the platform you are playing on.
4. Select topic for which you need help.
5. Select nature of the problem.
6. Click Select communication method.
   • If you are not yet signed in to your EA Account, you can sign in here.

*Phone charges may apply depending on your location or carrier plan. Charges may also apply when calling from a mobile phone. This number may not be available when using the services of some mobile operators. Contact your carrier to find out more.

Questions for which you will need to contact our technical support specialists:

Hacked account.

• If your account information was lost due to hacking
• If your security question has been changed by an attacker
• If your email has been changed by a hacker

Contact our specialists for help.

Problem purchasing/activating the game.

• If a game suddenly disappears from your library
• If your order was suddenly canceled
• If you receive an error about the game activation/download limit exceeded
• If you were charged for your order, but the game did not arrive

Changing account information.

• If you forgot your security question
• If you do not receive SMS confirmation for login
• If your FUT account is blocked after 5 incorrect attempts to enter the answer to your security question
• If you want to change your security question and answer
• If you want to transfer games from one account to another
• If you want to change the age on your Origin account

Contact our specialists for help.

To contact our support team, you will need to go to EA Help and sign in with your Origin credentials. The login is in the upper right corner of the page. Once you are logged in, the site will display your Origin name:

Next, you will be taken to your home page, where you can find information about games, information on technical issues and frequently asked questions. You can also go to your account management area or return to us at Answer HQ.

On the page Accounts you can change your details or check your history of orders and calls to our support team, and much more.

On the page Games you can find a list of all the games you have in your library, and easily find out everything you want to know about any EA game, from technical requirements to changes in the latest patch.

On the page Themes, you will find categories for frequently asked questions. Here you can find all useful articles and news.

To contact our customer support specialists for assistance, please go to Game Help, then select the product you are interested in - be it Origin or FIFA 15, this list has everything (remember that if you do not find the game icon, just use the search). Scroll down the page with popular topics for the product and click on the Contact Us button:

• Select product
• Select platform
• Select a topic
• Describe your problem

After this you will see the available communication methods:

• Telephone Appeal- You will not need to call yourself, our specialists will contact you by phone.
• Phone call- You can call our specialists yourself using an available number.
• Email- Write a letter to our specialists and they will answer you by email. ATTENTION! For security reasons, this option is not available for all products and not all categories!