If after a dispute the goods arrive. The money was returned to Aliexpress, but the goods arrived, what should I do? How to return money back to the seller on Aliexpress. How quickly will you get your money back from Aliexpress?

When buying goods on Aliexpress, you often have to open disputes for various reasons - defective goods, the wrong quantity was sent, the package did not arrive, etc.

Today we’ll talk about one situation that can sometimes arise.

You opened a dispute because the promised delivery time was approaching the end, and you have not yet received your order. As a result of the fact that you did not receive the goods, you won the dispute, and the parcel unexpectedly, after a couple of weeks, arrived.

Yes, yes, such situations happen:

or the parcel gets lost somewhere and lies for a long time - and for some reason the sellers are not particularly in a hurry to make inquiries about the fate of the parcel, even if it was tracked. They only give the standard answer - “Friend, don’t worry, delivery usually takes 45-60 days,” etc.;
Perhaps it is trackless and gets to you by unknown delivery services and the data on it is not updated.

Let me give you an example.

As you can see, judging by the status, there was a departure from the country of departure. But after departure, she did not appear in Ukraine. I wrote to the seller a month after departure and received an answer that the parcel was on its way.

Accordingly, after waiting for the end of Buyer Protection, which is still almost a month, I was forced to open a dispute.

Naturally I won the argument.

Now imagine the situation: after the money was returned to me, after a while the parcel is still “repelled” at customs and after some time, I receive it.

The same situation may be with you. Everything is fine, the order has been received, now you want to return the money to the store, but you don’t know how.

How to get my money back?

In this case, whether to return the money or not is your business. Read my article about .

The Aliexpress administration, after the transaction is completed, does not control your relationship with the seller

Let’s just say that it will be on your conscience, but I still recommend returning the money.

There are several reasons for this:

your conscience will be clear;
the seller may block your access to purchases in his store, and you will no longer be able to purchase anything from him;
Also, he can leave a bad review about you, which will be visible to other merchants. Of course, this does not mean that they will not cooperate with you - but why do you need negative reviews.

To return money to the store, there is no point in contacting support - you will be directed to the seller.

You need to write to the seller and explain to him that the parcel has arrived and you want a refund.

In order to write to him, you need to select the order for which you want to return the money in “My Orders” and click the “Message to Seller” button

In the window that opens, at the bottom of the page there is a form for communicating with the seller.

Write (in English) that you received the goods and would like a refund. You ask how this can be done.

You write, click “Send” and wait for a response.

So what could the answer be:

if the goods are inexpensive, the merchant may refuse the money and offer to leave the goods as a gift;
will offer to transfer money to his account through PayPal or some other system he uses. This option is not always suitable for buyers, since not everyone uses the same PayPal;
may offer to make a repeat purchase of the same product. After payment, verification of payment and supposedly sending the goods, you must confirm receipt - in this way the goods will remain in the store and the seller will receive his money;

Please note that the amount due is no more than the amount you must repay. If it is higher, write to the seller and let him reduce the cost of the goods.

The seller may offer to pay for a penny item, indicating the cost of delivery, which will be equal to the cost of the item you received.

Good traders, as a sign of gratitude, may offer to return not the entire amount. Or after returning, they can send you a gift.

As you can see, returning the money after the parcel has arrived is not difficult. Just write to the seller and he will tell you a solution.

Aliexpress is the largest online trading platform, equally convenient for both sellers and buyers. She stands Not only intermediary between participants in transactions for the purchase and sale of goods, but also arbitration according to emerging problems. If the buyer opened dispute on Aliexpress, returned money, and then came goods in complete volume of proper quality, arises question, How protect interests both parties.

Order registration order

Every day on Aliexpress you can purchase goods on tens million dollars. Designed by clear design algorithm order:

Register on the official site store.
By selecting necessary product, immediately click on “Complete order"either add product V cart and continue shopping. Go To payment and others details deals possible in field viewing deferred shopping.
In a pop-up window fill in delivery address if you are not filled out him at registration or he changed.
Choose convenient way payment, Then press button " Pay my order" Aliexpress works with several payment systems: Webmoney, Yandex. Money, Qivi wallet. Money you can also translate With cards VISA and MasterCard. The browser will take you to the page confirmation payment With indicating amounts order.
In the "My" tab orders» purchase assigned a unique number and status " Confirmation payment», which updated within 24 hours.
As soon as facilities fall into the account store, status parcels is replaced to "Waiting" sending». Turns on timer for the seller (3-7 days), during which he collects order And trains him to departure.
As soon as the goods leaves stock seller and hits to the sorting room center, appears track number by which you can track everything movement with comments, if any available. Time delivery determined individually depending on the seller and final point arrival(no more than 60 days). If the product is not came on time , the buyer has the right open dispute And return itself the paid amount . Duration return no more than 15.
Having received product, click " Confirmation" And shop translates frozen funds to the seller's account.

Open dispute possible only during the period protection.

IN otherwise case system no yes st sdeat it's automatic, and the seller Maybe Not go to contact, with request return money without official solutions dispute.

How enroll, If opened dispute on Aliexpress, returned money, and then came product

Situation higher shows, How shop protects rights buyers . But what do sellers when Aliexpress returned money, A package came Later?

All operations are committed remotely, therefore rely costs only for integrity of people participating in deal. Some are sure that “the buyer always rights", therefore, goods not delivered on time are a priori present supplier "for the inconvenience caused." If conscience is not for someone empty sound, There is two option:

Return amount of money in complete volume or its Part.
Dispatch goods back to the seller .

Second option less attractive, because the carries in itself additional postal expenses. If you're going to return money to the seller for the received product, subsequence actions next:

To report second side O arrival goods and your readiness pay her again.
Come To agreement by amount return: salesman Maybe myself offer pay only Part.
Reach an agreement about something convenient for both parties way return money .

Conscientious sellers are coming on contact 100% cases. At incredible competition, everyone strives hold"your buyer". On your own honesty You can get unexpected answers:

Salesman will offer return he only Part money .
Will refuse from return And will leave V present“long-awaited” product.
Will do to you big discount for the next one purchase.

Methods return money to the seller

If both sides agreed on option return money, salesman will offer one from the following options:

Still being processed one order on similar products . The left one is attached to it track. As soon as systematically you can confirm order, money will fall to the seller's account.

Important ! Required in

It is not uncommon to find that buyer protection has expired and the item is still in transit without any tracking information. In this case, buyers can use the protection extension service or open a dispute for compensation. There are cases that parcels from Aliexpress arrive without tracking, when the dispute has already been closed and compensation has already been paid. This is a very unusual situation that has several solutions: a refund to the seller or assignment of the parcel without any notification to the seller. The outcome of this situation is a matter for the buyer and his conscience. We will tell you further about what to do if the money was returned from Aliexpress, but the goods have arrived, and how to return the money back to the seller on Aliexpress.

The Aliexpress website guarantees buyers timely delivery and a refund for goods not received, therefore, if the parcel is not received within the period specified by the seller, he is obliged to fully refund the cost of the goods. The maximum delivery time is 90 days, but delivery usually takes 30-60 days, depending on the region and country of receipt. This period is different for each product, so in Ukraine and Russia, an order from one seller will be delivered differently. To ensure complete control of the delivery process, orders are tracked by track number. It is indicated in the order history and is provided by the seller as soon as the package has been sent. The track code must be tracked by all postal and sorting centers through which the parcel passes, and the data must be recorded on the website in the order history. There are many postal services that deliver parcels from Aliexpress, and not all of them provide full tracking of postal items. The volume of orders from China is growing every year, which affects delivery times. Delivery delays are common for orders from Aliexpress. Just a few years ago, every third order was lost during transportation without any information about the shipment. Now, the site offers a more reliable logistics system, but parcel losses and delivery delays have not yet been completely eliminated.

Each buyer has every right to demand full compensation for the cost of the goods if the parcel does not arrive on time, as well as in the presence of visible damage or poor quality of the goods. Guaranteeing on-time delivery is one of the key rules of the site. According to the terms of Aliexpress, if the buyer does not receive the order on time, he can open a dispute and get his money back. In most cases, sellers offer to postpone the dispute for a while in order to extend the buyer's protection period and wait longer in case of delivery delays. The buyer can either agree to extend the protection or reject the decision. If the product is not tracked, then there is little point in whether to wait or not. Missing information is normal for all packages delivered by China Post Registered Air Mail. This service provides information only in China; other data is not available until the parcel crosses the border, where the data is already recorded by the state postal service. If a decision has been made to open a dispute, it has already been completed and the buyer has even been paid a refund and then the long-awaited order arrives, in this case you can proceed in several ways:

contact the seller and offer him a refund;
contact the seller and offer him to return the goods;
do not inform the seller about the received order and keep the parcel for yourself;
do not pick up the parcel at the post office and wait until it is returned to the sender.

Any of these decisions is a personal matter for the buyer. The rules of the site indicate that if the parcel is received with a delay after compensation for the dispute, the buyer is obliged to contact the seller to resolve this situation. You should not hope that you will be able to win in this situation and kill two birds with one stone. If the parcel was not tracked throughout the delivery, then after it is delivered to the recipient, this will be recorded in the system and sent to the logistics center. Accordingly, confirmation of delivery will be received. Of course, no one will be sued for this, but the seller can appeal the decision of the dispute, and then you will still have to return the money or goods. As an honest buyer, you should write to the seller and inform them that after the dispute, the goods still arrived, and you want to return the money for it. Contact the seller by personal message using the “Message to seller” button in your order history. In this case, the seller will offer you several possible solutions:

the seller will send personal details to transfer money for the goods you received;
you will return the order to the seller back in the original packaging to the sender's address.

Sellers are always grateful to customers who deal honestly in this situation, so you can expect a generous discount or coupon for your next purchase, as well as a small gift as a token of appreciation. What to do in this situation is your personal decision, but, of course, it would be more honest to notify the seller about this and return the money. If you decide to return the goods, then discuss with the seller in advance who pays for the delivery, because it will be paid.

How to return money for a parcel from Aliexpress?

All payments from Aliexpress go through the Alipay system. When the order is closed, you can try to appeal it and contact the administration to return the funds in a secure way. But if the goods arrived with a significant delay, when the order can no longer be appealed, it is necessary to resolve this situation directly with the seller. I would like to note that sellers rarely offer to pay for orders bypassing the system, so this can be a little problematic. We offer you several methods that may work in this case.

Each of these methods has both its advantages and disadvantages. In fact, the buyer and seller do not risk anything, so at your discretion, choose one of the methods to act honestly and return the seller the money for the goods that were received after the dispute. Next, we will consider each of the methods in more detail.

Method 1

Place a repeat order. In order to return money to the seller from Aliexpress for an item whose cost has been compensated, contact the seller and invite him to repurchase the same item from him, only so that he does not send it. That is, you select the required order from your purchase history, add it again to the “Cart” and complete the purchase. In the comments to the order, inform the seller not to send the parcel. Then, you pay for it, and the seller will send you the old tracking number. After 10 days from the moment of ordering, simply close it, confirming receipt and that’s it, the money goes to the seller. It turns out that as soon as you confirm receipt, the money will be credited to the seller, and no one will look at whether this order number is old or not. Everything is in the black, you received your order, the seller received the money.

Method 2

To the seller's personal account. Aliexpress sellers are real people who also have personal electronic wallets and bank cards. Of course, transferring from your card to a Chinese bank card may not be profitable due to the large commission, so it is more logical to transfer funds to an electronic wallet. The most practical option is PayPal. This payment system is actively used in China, and at one time it was even a partner of Aliexpress. It is not used now due to fraudulent practices by some sellers, but you can arrange to deposit the money into the seller's account. Registering an account with PayPal won't take much time. The money is credited immediately, the commission is much lower than that of other electronic payment systems. If the seller does not have it, discuss refund options individually.

Method 3

Resale of goods. If so, the dispute is closed. the money was returned to you, but the product arrived, and you no longer need it, just resell it. Of course, in this case another person must return the money to the seller. You can do the same as in method 1, that someone you know will purchase a product from the seller to whom you must return the money, do everything as described earlier, just instead of waiting for the order to come from China, send it to the buyer You. Of course, all this should be discussed with the seller in advance, and it is better to mention in the comments to the order that you are the same buyer who wants to return the money, otherwise he will simply forget and send the goods to the customer and then everything will definitely get confused. But if, after all, the seller is smart, then everyone will win: you have your money, the seller will receive a refund, and some buyer will receive a new thing.

Method 4

Payment by certificate. Aliexpress has an on-site currency - certificates, which was introduced into use quite recently, so few people know about it. The essence of certificates is that you can use them to buy any product on the website, that is, you can pay not with a card, but with a certificate. If you don't have certificates, you can buy them. The cool thing about certificates is that they can be given as a gift. That is, send it to another person, even to the seller. To purchase a certificate, in the “My Orders” section, find the “My Certificates” column. On the right there is a button “Buy certificates”. The section contains all offers for the purchase of certificates for $10, $20, $50, $100 and $150. If the amount of the product matches the cost of the certificate, then you simply negotiate with the seller about the exchange and send him a certificate for the required amount. As a gift, the seller may send you a discount coupon or special offer.

Video: Should I return money to the seller after a dispute over a lost parcel?

The question of whether or not to return money to the seller after a dispute for a parcel that arrived late is quite a sensitive one, because on the one hand, it is an opportunity to receive a free product from Aliexpress, and on the other hand, it is an honest act. Aliexpress does not oblige you to return money in this case, so the decision is made by the buyer personally. But still, in the pursuit of profit, it may turn out that the delivery of the parcel at the place of arrival is nevertheless recorded and transferred to the seller, who may complain about you as a dishonest buyer and then your account may be blocked temporarily or permanently. To avoid an unpleasant situation and simply act according to your conscience, we recommend that you contact the seller and resolve everything personally, and then decide on a return. If you still have questions about whether or not to return the money to the seller after a dispute over a lost parcel, we recommend watching the video

There are often situations when the goods do not arrive for a long time, although the timer runs out. In such situations, the buyer gets nervous and opens a dispute.
If the goods are not very expensive, and the seller is honest, then he accepts the dispute, but asks, if the goods still arrive, that the buyer return the money to him.
After the dispute is closed in favor of the buyer, the money is returned to him in full. But, a situation may arise that the dispute is won, and after some time a parcel with the goods arrives. And the question arises, what to do if the item turns out to be of high quality and is completely satisfactory.

What would you do in such a situation? Someone thinks that the goods did not arrive on time - this is the seller’s problem and the money will not be returned.
But is the seller responsible for the work of delivery services that are completely unrelated to him? Is it his fault that our valiant Russian postal service is always slow?

The seller did his job honestly and should receive a reward for it. The administration of AliExpress also thinks so.
If your track number is clearly readable, then the seller can see that the goods were delivered, but the money was not returned to him. In such a situation, upset sellers complain to the administration. And the accounts of buyers greedy for freebies are simply blocked as fraudsters.

How to return money to the seller for the goods you received?

In order to return the money to the seller, you need to contact him. Write that you received the goods and want to return the money.

Dear friend.

Fortunately, today I received a parcel. Thank you. I’m completely satisfied and I want to give you back the money.

Tell me, how can I refund money for a product?

The seller will most likely offer one of two simple schemes:

1) You will need to place an order again for a similar product and ask for the left tracking number. And at the first opportunity, confirm the order. This way the seller will receive the money back. Write in the comments that this order does not need to be sent, that you are returning the money this way. Be sure to write a comment, because if the seller has a lot of orders, he simply will not understand that you are making a refund and will send you the product again.

2) The seller will give you a link to a special “product” with a low price. Which in fact serves specifically for payment. And it doesn’t say how many units of this “product” you need to order in order to get an amount equal to the cost of your order. And again, as soon as the opportunity arises, confirm the order.

That's all. Be honest with each other. And happy shopping.

Have a question? Write it in the comments or chat

Did you get your money back on Aliexpress, but the product arrived after that? Find out how to return money to the seller on Aliexpress for the goods received.

I often get asked questions about how to return money to a seller on Aliexpress for a product received, and this is good news. Why is that? Because I myself remember very well my joy when I received the first such “freebie” - they say I returned the money and received the goods.

But we all know very well that doing this is, at a minimum, ugly. And no one has canceled karma in one sense or another - you cannot build your wealth on someone else’s misfortune (in this case, the seller’s double loss). And such a profit is usually reflected by a sharp loss in something else.

Therefore, now I adhere to a strict position: if the item arrives, even late (which in most cases is not the seller’s fault at all), you need to contact the seller. Naturally, this applies to those cases when everything is in order with the item that arrived, and the order arrived fully assembled and in proper form.

How to contact a Chinese person? on the page of the order that arrived after the money was returned for it. Tell him that the goods have arrived and you want to return the money for it. Further developments are possible in three directions:

The seller will happily greet you, thank you for your honesty and tell you a convenient way for him to return the money.
The seller will thank you for your honesty and say that you don’t need money - it’s a gift (this is rare, but it still happens with various inexpensive things).
The seller will not react in any way either that day or the next. Usually in this case I wait up to a week, and if there is still no answer, I don’t look at this order anymore, because... my job is to suggest.

If in principle everything is clear on the second and third points, then I will dwell on the first point in more detail.

The money was returned, but the goods arrived - how to return the money to the seller on Aliexpress

So, according to my observations, I can highlight the 3 most common ways to return money to the seller on Aliexpress

Method 1 - reorder

Purchasing exactly the same product item (if the price has not changed down/up) or another, but similar in price, with a note in the comment “ Do not send, please, I return the money for order...(number of the order for which you are returning the money" (translation: Please do not send, I am returning the money for the order...).

Pay for your order as usual, and to be sure, duplicate the above phrase in a personal message on the new order page.

True, sometimes there are discrepancies, and the seller actually sends the ordered item. But here the refund is at your discretion, because... This is already a jamb of the seller (or his warehouse worker).

Method 2 - order a special item

Some sellers, who often face various kinds of additional payments after placing and paying for the main order, create special product items. The reason for their existence: the price of an order can only be edited before the buyer pays for it, and after payment it is no longer possible. And if the buyer orders additional services, he simply orders the special item in the required volume and pays for it separately.

Here is an example of such positions from one tablet seller.

If you return money to such a seller, then simply enter the required number of “product units” in this special item, place an order with the note “ I return the money for order...", pay for it and wait for the seller’s response. There won't be any errors here, because... The special position does not involve sending any goods at all :)

Method 3 - PayPal

In rare cases, the seller may give you their email as your PayPal account ID and ask you to send money there. I myself have not returned the money this way, but this option is quite possible; some good, rated electronics sellers offered it to me.

So if you actively use Stick, you can send money to the seller this way. But I would advise you to leave it as a last resort, because... According to the rules, all financial transactions must go through Aliexpress. And transferring money through PayPal, as far as I understand, is an opportunity for the seller to avoid paying a commission for the sale.

This is how the educational program turned out. So if you got your money back on Aliexpress and the goods arrived, now you know how to return them to the seller. In any case, most sellers, when offering to return the money, respond with detailed instructions on how to do this. Of course, it's in their interests :)