What is online computer help? Solving computer problems - frequently asked questions Computer questions

Basic computer problems

Windows won't start, what should I do?

Answer: if the computer turns on, this is already good, most likely you need to reinstall Windows and everything will work.

I turn on the computer, it starts working for a few seconds and turns off, what should I do?

Answer: there is a technical problem, that is, most likely some part has failed. This is usually the motherboard or power supply. They are almost never repaired, and if they are done, it is expensive, and if they are done, then without any special guarantees (only a few months), how long this part will last. Of course, there may be minor repairs, but this is rare, usually the breakdown is serious.

I turn on the computer, it boots and works fine for a while, and then it reboots or turns off, what’s the problem?

Answer: There are several options here. Firstly, if the antivirus is not updated or not working, then it may be viruses. If everything is fine with the antivirus, then most likely the operating system has not been reinstalled for a long time and, as a result, it is cluttered with various programs and what remains after them. It is also possible that the drivers were installed incorrectly. Or overheating due to dust inside the system unit. All this can be solved by installation and reinstallation by our specialists.

I can’t install any program on the “C” drive or the programs simply won’t start, what should I do?

Answer: here the reason is that the “C” drive has run out of free space and needs to clear it or increase its size, how to do this, read the article on how to clean up the C drive.

My computer or laptop is too loud, what should I do?

Answer: the reason is dust on the computer parts and drying out of the thermal conductive paste. This issue can be resolved by cleaning the system unit from dust and applying fresh thermal paste. How to solve the problem of cleaning a laptop from dust, read the article to clean a laptop from dust; in a computer the principle is similar, but technically they are noticeably different.

The computer was working and suddenly turned off, what's the problem?

Answer: there may be several reasons. Firstly, it is overheating of the main parts. This can be solved by cleaning and adjusting these parts. Secondly, failure of one or more parts. First you need to find out what exactly is broken, then replace this part. It could also just be a trivial power surge and the computer went into protection mode.

There was lightning/thunderstorm and the computer suddenly turned off, what happened?

Answer: Due to a voltage drop in the electrical network, a power surge has occurred and if you do not have an uninterruptible power supply unit, the computer usually turns off or reboots. Often this is a common non-hazardous situation; the computer is simply protected from voltage surges so that parts do not burn out. It just has to turn on and keep working.

But it happens that it does not want to turn on, this can be solved by resetting the settings. To do this, you need to unplug the power cord from the outlet and remove the battery from the motherboard, wait a couple of minutes and put everything back. It should work, if this does not help, then perhaps some part has broken down. This already needs to be solved by diagnosing the system unit in order to identify the faulty part.

How often should you clean and maintain your computer?

Answer: approximately every six months to a year, just during this time the system unit becomes dusty, which can lead to breakdown. Moreover, in addition to this, you also need to change the dried heat-conducting paste, which ensures cooling of the hottest parts of the computer or laptop. In general, dust is the main reason for the breakdown of some computer parts.

Also, do not forget that cleaning your computer and cleaning your laptop from dust is the key to their long-lasting operation. If you are experiencing problems with sound, we recommend that you read the article The sound has disappeared on your computer. Sound often disappears for various reasons, and it would be nice to know what to do in this situation.

All these malfunctions can be eliminated with us, call and we will solve your issue

Each of us has encountered unforeseen situations that make it difficult to work on a computer. And, of course, this happened at the most inopportune moment, when there was simply no time to wait for the master to arrive. It is precisely for such emergency and unforeseen situations that the online help service was invented.

"Serty Service" - qualified online computer help.

Remote assistance involves establishing a connection between a specialist and the client’s personal computer using a special online program. Our specialists provide online computer assistance using Team Viewer (remote desktop). Initially, this service was popular among corporate clients. Today, most individuals turn to us either for telephone advice or for online help. Indeed, remote assistance has a number of undeniable advantages:

efficiency;
quality;
economy.

What is online computer help?

In order for a Serty Service specialist to provide you with remote assistance, you need to follow all his prompts, download and install certain software that would give him access to your computer. Of course, online help can only be provided if there is a working Internet, otherwise you will still have to call a specialist to your home.

All programs are legal, and you do not have to worry about the security of the data on your computer. After the program is downloaded and installed, you will need to tell the wizard the ID number of your computer, then wait a little and continue working.

Online computer help is quality and reliability. You don't have to call a specialist to your home or take the device to the salon. All you need to do is call Serty Service and describe the problem. Next, our specialists will help you quickly and efficiently bring everything back to normal. Especially for you, our support works around the clock!

If you don't find the solution you need here, ask a question at VKontakte group, I will try to help.

General issues

The computer slows down and freezes. What to do?

There are many reasons for a computer to slow down. To begin with, we should exclude the most obvious ones - we check for viruses using.

Also make sure you have the latest drivers installed. For example, if games are slow, it may be due to the video driver. I talked in detail about the drivers

The reason for the brakes may also be running programs. I advise you to clean your startup. Also pay attention to the lower right corner of the screen - near the clock there are icons of some running programs, close them.

Another good tip for speeding up your computer is.

The program throws an error. How to fix it?

A very common question. Unfortunately, users do not understand that the question is not addressed to a telepath. When asked Necessarily you must indicate the verbatim text of the error, actions that led to the error, version installed operating system.

Typically, searching for the text of the error on Google will yield several solutions to the problem.

How to speed up your computer?

The tips are the same as when slowing down a computer. There are several articles on my website dedicated to.

Are there programs to speed up your computer?

Answer - No. There is only a set that allows the full potential of the computer's computing power to be revealed. All kinds of accelerators are, if not a lie, then obvious deceit. There are no miracles. To make your computer run faster, install faster components.

The computer restarts while playing games. What to do?

There are many reasons. The most common:

Overheating -
Incorrectly working driver (about reinstalling the driver).
Hardware problem. It can be detected by inserting the video card into another computer - if there is a reboot, the reason is that the video card is broken. Or, again, it's overheating, so check for overheating first.

The computer restarts on its own. How to solve this problem?

The most likely reason is BSOD. What is it and how to solve it, read

It could also be overheating (see question above).

Less common reasons for a computer to shut down spontaneously:

short circuit of any connectors;
a loose cord running from the outlet to the system unit;
lack of grounding (yes, in addition to the phase and neutral available in the sockets, it is highly advisable to connect a normal ground to the computer);
power surges (a stabilizer is needed);
faulty power supply or motherboard.

The latter is difficult to diagnose at home. If you have ruled out all other causes, take it to a service center for diagnostics.

The computer shows a blue screen with white text. What is this?

The computer is overheating. What to do?

What to do if there is no sound?

Most likely, the driver for the sound card is not installed. My installation advice is

Administrator rights are required to copy files to a flash drive. What to do?

The easiest way is to format the flash drive in FAT32 and the problem will disappear. When you need to transfer files larger than 4 GB each to a flash drive - .

Windows-related issues

How to install Windows 8?

Where to download Windows 8?

How to install Windows 7?

Where to download Windows 7?

How much RAM does Windows 7 need?

Minimum - 512 MB. Of course, the more, the better. Learn more about Windows 7 system requirements

How to create a USB flash drive with Windows installation?

To install Windows from a flash drive, you need to prepare it. The instructions apply to both Windows 7 and Windows 8.

How to boot from a boot disk or flash drive?

How to install two or more Windows on one computer?

You need to install Windows on different hard drive partitions or different hard drives. Read more about this There are a lot of instructions on this topic on the Internet.

What to do if Windows updates won't download?

Usually an error code is reported. Type it into Google - most likely there is already a solution.

Virus protection, security

Where can I download a free antivirus?

Programs

Where can I download interesting programs?

A list of convenient program directories is located

Which programs can be removed and which cannot?

It all depends on the needs - both yours and the laptops. Come to Control Panel - Programs and Features, see the list. If any of the installed programs is unknown to you, type its name into Google or Yandex. Knowing its purpose, you can decide whether to delete it or not.

How to clean your computer from unnecessary files?

There is a good program for this.

The program requires administrator rights. What to do?

Right-click on the program shortcut/file - Run as administrator. Why is this necessary and how to simplify it, it is written

The virus deleted files from the flash drive. How to recover?

The easiest way is using a free program. However, it is quite possible that the files were not deleted, but were simply hidden. How to “return” them and how to simplify this process, I told in.

How to format a flash drive?

Browsers

Websites in Google Chrome require you to update Flash Player, although the latest one is already installed. What to do?

Open the page chrome://plugins/, click on the right More details, then disable all Flash Players except the newest version (you will see by the numbers which version is the latest).

Linux Questions

Should I try installing Linux?

In my opinion, this is more than necessary. Even if not a single distribution from the Linux family suits you (Ubuntu, Kubuntu, Mint, Mandriva, Debian, Fedora, ALT Linux, etc.), you will gain experience and your own opinion.

There are many distributions (assemblies, in other words) of Linux. Most often, novice users choose a distribution that is not suitable for their tasks, end up with a negative opinion and forget about Linux as if it were a bad dream. In fact, there are a great many distributions for a wide range of tasks. Distributions differ in literally everything - from the kernel version to the set of installed programs. Externally, the interface also varies greatly due to different “desktop environments”: some like Gnome, others KDE, others XFCE or Openbox, IceWM...

OpenSUSE is a very good Linux distribution. First of all, I would like to note a very flexible installation program, thanks to which you can install only those programs that you need and discard unnecessary ones. Of course, nothing prevents you from installing (or uninstalling) programs in any version of Linux after installation, but this is essentially a waste of time. The OpenSUSE installer thus saves time. You can download OpenSUSE from the download page.

How to install Linux with Windows?

On the one hand, there is nothing complicated there - just create free space on your hard drive, as I described here, then specify this location for installation to the Linux installer. On the other hand, there are plenty of pitfalls - either the installation program will come across with errors, or it will be too incomprehensible, or something else... Therefore, I recommend reading - using Ubuntu as an example, you can install any Linux distributions.

I understand that for most novice users, a person who more or less understands computers seems almost like a guru who can solve any computer problem. But I hasten to disappoint you - this is not true!

I regularly receive letters to which my answer is the same - there is not enough information, send a screenshot, clarify the first, second, third, etc. and so on.

Such correspondence takes a HUGE amount of time.

In this post I want to explain why Neither I nor anyone else WILL be able to answer your questions if they are asked incorrectly(at the end of the note I will give several similar questions that I received recently).

So, let's try to understand how to ask the right question to get a comprehensive answer.

Something happened to your computer, it began to work abnormally, crashes and errors appeared. We can say that your computer is sick.

What do you do when you get sick?

You go to a specialist at the clinic and during the examination he makes a diagnosis and prescribes a treatment algorithm, right?

Computer situation 100% appropriate!

To solve the problem you MUST see the computer, be able to test it, see the error with your own eyes...

But what if this is impossible, for example, as in our case, when you are trying to get help remotely via the Internet?

Imagine that you are receiving a doctor’s consultation not in a clinic, but by telephone.

If we draw an analogy between a telephone conversation with a doctor and asking me for help, then in the vast majority of cases the situation now looks like this:

— Hello, doctor! My ____ hurts! Help!

And that’s all... What would the doctor answer to this? Would the information he received be enough for him? The answer is obvious! He will ask you a dozen or two clarifying questions like - what hurts (arm, leg, head), where it hurts (elbow, hip, behind the ear), did you fall, hit yourself, cut yourself, what preceded the pain, and so on and so forth, in depending on the situation. Without this information, he simply cannot help you and this is obvious, right?

But again, this is live communication over the phone. I don’t have the opportunity to advise everyone via Skype or telephone, and in response to such calls for help, I have to write a fairly long list of leading questions, which also takes a lot of time...

So, let's summarize the above.

If you have a problem with your computer and you decide to contact me for help, then when describing the problem, write as if you were attending an appointment at the clinic - describe the situation and your actions in great detail:

Be sure to indicate which operating system you are running on, as often this information is also very important.
What have you already done to solve the problem?
What preceded the problem? (You may have installed or uninstalled some program, Windows update or something else)
What does the problem look like? screenshot is MANDATORY! Simply describing the problem in words is not enough! Often users pay attention not to the text that interests me.

Take a screenshot of the window with the error and it will save a lot of time!!!

I never tire of repeating - It's better to see once than to hear or read a hundred times.

If you don't know what a screenshot is, then .

If the computer freezes and there is no way to take a screenshot of a window or screen with an error, then use a camera (cell phone with a camera) and ask your question by email: support@site, attaching a photo to the letter.

If you follow all the above points, the likelihood of solving your problem will increase dramatically!

Well, in conclusion, I will cite a few letters that I received not so long ago (spelling and grammar have been preserved). Below each letter I added my comment:

I can't figure out Windows 7

A comment: And that's the whole message :) How to answer such a question? What does the person who sent it from me expect? Before you ask a question, ask yourself - what do you want to know from me? Perhaps I could recommend a book or course on Windows 7. Then this is how the question should be formulated...

I can manage just fine without an alarm clock. But it’s impossible to do without mail. My inbox mail is not working at all. There is data for a month ago and everything is in frozen order. I am counting on your help in finding, installing, setting up The Bad program on Yandex mail. I have Windows XP installed

A comment: I received this message immediately after the publication of a video about the alarm clock program on the website. Having received this letter, I answered quite sharply, in which I was, perhaps, wrong, but you must agree - the person is asking for help, quite significant, and the manner in which this person wrote this and several subsequent messages to me, to put it mildly, is incomprehensible and unpleasant .

Friends, I provide help disinterestedly, that is, for free. Let's respect each other. There are basic rules of politeness that we all follow in everyday life, but for some reason we forget about them on the Internet...

Would this person initiate a dialogue in a computer workshop in a similar manner? I think no. He would at least say hello first. Such little things encourage dialogue, rather than repel...

Andrey, I have a problem... some kind of antivirus program appeared on my computer... Chinese or something else, I don’t know... hieroglyphs... I can’t remove it... I can’t find it in the programs. The computer started to slow down because of it... how to remove it... tell me... thank you.

Ask a question to a computer programmer online for free

Ask a question online and get a computer specialist consultation completely free of charge!

Welcome to online chat computer help. Here you can ask a question to a programmer (computer scientist) completely free of charge. Before entering the chat, think about and formulate your question correctly. Remember that a well-asked question is already a half-finished answer. Please also note that the computer help chat, in addition to specialists, can be visited by users who have only a vague understanding of the principles of operation of computer technology, and therefore you should not blindly rely on the advice of such people.

How to use chat?

Online chat for computer help does not require registration. Just enter your name using English. layout, ask a question and press Enter. Links and spam are prohibited.

Didn't find an answer in the chat? Visit the online computer help forum!

The best in Ukraine: forum on hardware and PC assembly, computer help for programmers, computer science. Ask a question and get advice from experienced users and IT specialists.

I would like to especially note that online consultation with a programmer is not a panacea in most cases. A computer specialist is not a magician - he can give advice and help for free only when the user has described the problem in detail. The question “...doesn’t work and writes something on the screen” will have an appropriate answer, because as I wrote above, a correctly asked question is already a half-ready answer. For users with little experience, whose knowledge of how a computer works tends to zero, it is easier to contact a computer specialist directly, rather than for online consultation, at the nearest service center.

Extended consultation with a computer technician

Computer help - online consultant: 098 294-02-77

There are times when the problem is so difficult to describe or diagnose that extensive consultation with a computer specialist is indispensable. Not every user can easily use professional diagnostic utilities. A dedicated computer assistance service will come to your aid here. Using a remote access program, a computer specialist will be able to launch the necessary diagnostic software on the client PC, collect data about the breakdown and report the result to the client (and in some cases, even carry out repairs remotely).

Of course, such an online consultation with a computer specialist is not a full-fledged repair, but in fact it’s already half of it, because 50% of any equipment repair consists of competent diagnostics.