What to do if your phone keeps rebooting endlessly. Other reasons for Samsung phones to reboot on their own. Due to moisture getting under the body of the Samsung phone

To enter safe mode on this device you must:

• Hold down the power button and select the “Turn off” option. Wait until the smartphone screen goes completely dark and does not show any action.
• If the model of the problematic gadget has a removable battery, then the easiest way to turn off the phone 100% is to remove the lithium battery and leave it in that position for a few seconds.
• Return the battery to its place and turn on the Samsung Galaxy phone.

It is important to know

At the time when the manufacturer’s logo appears on the screen, you need to hold down the bottom key of the volume carriage, that is, the “Volume -” button. If all actions were performed correctly, a corresponding message will appear on the screen, which will inform the owner that the phone is loaded in safe mode.

After the final download, you need to perform any actions with standard applications, for example:

• open file manager;
• see the amount of memory;
• check settings;
• downloadSystemUpdates();
• use a standard Internet browser;
• record a video, take some photos, etc.

If Samsung does not reboot when performing such actions, there is a very high probability that the incorrect operation was caused by third-party applications that are not official software.

This testing method provides about 90% accurate identification of the cause of the breakdown. In other cases, the fault should be looked for in the mechanical or hardware part.

Machine breakdowns If the device worked adequately in safe mode, but when switching to normal mode the situation resumed, the question remains what to do: the Samsung phone constantly reboots as before. You should start looking for mechanical damage from the removable parts of your mobile device. This may be a battery that has become deformed due to the destruction of an electrical element.

If you have a standard household voltmeter, it would be a good idea to check the internal capacity of the battery. This procedure should be performed after the battery is fully charged; as a result, there may be 2 results:

• the sensor will show 4.0-4.2 V – the battery is in good condition;
• the value will be equal to 3.7 V - the battery is discharged.

As a result, the reason lies in low or insufficient nutrition. In this case, the battery should be replaced with a new one.

Another reason why your smartphone turns off or restarts may be a small gap between the back cover and the battery.

note

If the phone turns off during a conversation, that is, when it is in a vertical position, this is most likely caused by loose contact between the battery and the electrical circuit.

You can check and fix this breakdown in a simple way: lay a thin layer of paper between the battery and the back cover.

What should you do if your Samsung phone constantly reboots, but the battery and its contacts are in good condition? The reason for the reboot may be mechanical damage to the internal parts of the mobile device due to a strong impact on a hard surface. As a result of falling the phone, connecting or contact wires, thermal soldering or any other component may become detached. The system board, to which all the main elements of the gadget are soldered, may also crack.

Will be useful

In this case, it is not recommended to repair the phone yourself. It must be taken to a service center for a full diagnosis, since this procedure requires special equipment and extensive experience.

Samsung Galaxy software glitches

If a mechanical problem may need to be resolved by an experienced technician or service center, then
Software problems can be easily resolved at home. The main task is to accurately determine the cause, namely the application due to which the system crash occurs.

There are 3 main causes of software-related failures:

• software conflict of the application with the official Android operating system;
• incomplete or incompletely installed program update;
• Virus applications (spam bots) or malicious software (Trojans);

Let's look at each situation in more detail.

Installed software conflict

If after, bypassing the Play Market, the user discovered that the phone started to reboot, then the problem of the malfunction lies precisely in this software.

Remove the conflicting program. You need to go to the section "Applications", find the problematic utility, and after opening the dialog box, click the button "Delete". Having completed this fairly simple algorithm, take into account the fact that program remnants may remain in the device’s RAM.

You can permanently eliminate the application through the standard service section "Recovery Mode":

• Turn off your smartphone.
• Press 3 keys at the same time: "Nutrition", "Home", "Volume +".
• In the Recovery menu that opens, by pressing the volume buttons, go down to the item "wipe cache partition" and start the cleaning procedure.
• When finished, click "reboot system now", which is normal.

Incorrect application update

Frequently rebooting your smartphone can affect the quality of updating standard applications, such as google music, maps, camera, standard browser, play market, and so on. New versions of programs may not be suitable for your existing phone model.

It will be quite simple to identify such software: it will continuously require updates, over and over again. To solve the problem, follow the steps described below:

• Through the settings menu we go to the section "Applications".
• Let's turn to "System".
• Find the program you are looking for.
• Open its properties and click the following buttons: "Clear cache", "Erase data" And "Uninstall updates".

There are often situations when mobile devices have to be rebooted, but there are also cases when the phone reboots itself.

Let's try to figure out what we can do on our own to bring it back to life, and in what cases we need to rely on the experience of specialists.

Possible reasons

There are several main reasons why your phone reboots:

• mechanical damage (due to impact or fall);
• software failure;
• battery failure;
• malfunction of elements on the printed circuit board;
• exposure to moisture on the device (entry under the device body).

Quite often, the reason for a sudden phone reboot is a failed signal power amplifier or battery. Energy consumption increases, which ultimately leads to an emergency reboot. Replacing these elements takes place in a matter of minutes and does not greatly impact the owner’s wallet.

The next leader in the number of calls from mobile device users to service centers is software failure.

Applications previously installed on the phone may conflict with each other, or the owner of the gadget made a mistake in choosing firmware that did not fit the given phone model.

Normal moisture ingress can cause the device to reboot, along with mechanical damage resulting from the device falling from a height, which often damages the main or printed circuit board.

What to do if it reboots

A fairly common problem with modern smartphones is spontaneous rebooting. Below are the steps you need to take to restore normal system operation.

All the time

The reason may lie in a damaged battery. To verify this, just remove the battery from the device, place it on a hard surface and twist it. If the battery rotates easily, it means there is a bulge somewhere or the battery is already starting to swell.

If this is exactly the problem, then you should visit your nearest service center, since swollen batteries cannot be repaired.

In cases where the battery is in perfect order, it is necessary to update the software, and at the same time the previously installed applications. If the gadget runs on the Android platform, it is recommended to go to Google Play and select the necessary updates. The lazy ones can simply click “Update all”, but it is better to look through the proposed applications to avoid garbage in the phone.

After updating the applications, you should start updating the system. If this does not help, then you need to contact a service center.

When turned on

• When the phone reboots spontaneously when turned on, you can use the following methods:
• reset settings to factory defaults. The chances of restoring the functionality of the device in this way are very high. Each device has its own method for returning default settings; all this can be found in the instructions for the device;

remove the battery and then put it back after 30 minutes.

Perhaps the problem is that the phone is simply overheated; there are also cases of the device’s power button sticking. If none of the proposed options produces results, you need to reflash the gadget. You can do this on your own or contact service workers.

In the case where the phone reboots when there is an incoming call or during a conversation, there is a high probability that the battery is losing contact with the device. This is explained by the fact that during a long period of operation there is a slight play in the rear surface of the battery (the gap between the connecting elements).

When using the gadget every day, the case shakes, which causes the contacts to disconnect. To check if this is the root cause of the device malfunction, you need to shake it several times. If the device reboots again, then you need to resolder the connecting contacts. It will be easier to send the device for service if it is under warranty.

The next reason for the device to not work correctly may be a software glitch.

There are three possible solutions to this problem:

• go to standard settings;
• firmware update;
• service center (if none of the above options helped).

Video: HOW TO FIX RESTART

After update

The mobile device may restart after accepting the necessary updates. However, there are pitfalls here too.

To get started you need:

1. turn off the device and remove the battery from it;
2. After 15 minutes, put it back in place and turn on the device again.

If this procedure does not produce results, then be more careful about what updates you install.

Some applications may block the normal operation of the device or conflict with each other. If before the updates you did not notice any deviations in the operation of the gadget, then you need to return to the factory settings and reboot the device again.

The cause of the gadget’s incorrect operation may also be malicious software that got into it along with updates.

After updating the applications, you should start updating the system. If this does not help, then you need to contact a service center.

In this case, you can also use the above tips, if they do not work, then you should give the phone for flashing.

Another common type of problem is the smartphone rebooting when you turn on any application or function. The steps required to resolve it are described below.

Cameras

If this does not help, then you should return to the standard settings, but before that you need to make a copy of all the necessary documents and contacts. The problem may also be specifically with the device of the camera itself; after an impact or fall from a height, the cable may come off the phone.

The method of treatment is to open the gadget and put it in place. Craftsmen often do this on their own.

To understand what caused the reboot, you should remember whether the device was ever dropped into water or other liquid. In such cases, the device may periodically reboot, which does not irritate the owner much, but this is just the beginning.

If your phone has recently experienced the beauty of water treatments, then you should disassemble the gadget again and dry it thoroughly. After such tests, rebooting when the camera is turned on is not the worst thing that could happen to it.

GPS

What should I do if my phone reboots after turning on GPS?

There are several options to solve the problem:

Bluetooth

This problem occurs quite often among owners of HTC phones. To solve this, you can reflash the phone or simply never use the multimedia transfer function. However, after flashing the device, it is guaranteed to work as before. You can also use a simple reset.

As for disabling the annoying function, everything is not so simple here either. Due to the constant reboot, the user only has a couple of seconds to turn off Bluetooth. So, you need to turn off the device, take out the SIM card and memory card.

This way the gadget will work faster, thanks to which the phone owner has 10 seconds to turn off Bluetooth, after which it will reboot again, but for the last time.

When launching applications

A similar incident often occurs with Nokia phones.

• To understand the reason for the reboot you need to:
• try not to use registry cleaners;
• do not download too “heavy” applications;

use only official software.

When connected to a computer

Do not forget that the artisanal flashing method can result in a breakdown that can no longer be fixed. If the problem has not been resolved using conventional methods, then you should contact a service center.

Phone keeps rebooting to Android

To get your Android phone back to normal functioning, you need to check the latest update date. This applies not only to applications, but also to the system itself.

Happy owners of Samsung phones can conduct an experiment - try switching to safe mode. If the gadget does not reboot, then we can safely say that the device is wearing out one of the installed applications.

These are the consequences of malware. After deleting the application, you must restart your device.

Try to treat your equipment carefully and with care; of course, mechanical damage can be corrected, but it entails more serious problems.

Contact service center specialists for help; this is the only way to guarantee that you will get a properly functioning device back.

Now we will try to figure out the reasons why your Android phone/tablet reboots on its own and we will try to understand how to fix the problem. It can reboot simply by lying on the table, in your pocket, when connected to a charger, during a call, and in other cases.

We will structurally divide the article by types of reasons to make it easier to read and find the item you need.

This article is suitable for all brands that produce phones on Android 9/8/7/6: Samsung, HTC, Lenovo, LG, Sony, ZTE, Huawei, Meizu, Fly, Alcatel, Xiaomi, Nokia and others. We are not responsible for your actions.

Battery as a reason for Android reboot

This reason is the most common and can occur in both used and new phones.

Here we should consider both a low-quality battery and poor contact between the battery and the contact group on the phone.

Increase

If the reason is the battery, then at some point energy may not be supplied to the modules, or it may not be distributed as needed, which leads to an emergency reboot of the device in automatic mode. In this case, the phone may also turn off itself.

During shaking, contact is lost; During a call, energy is not supplied correctly; While playing or working in applications, the phone heats up, which causes a lack of energy and so on.

• Defects in the production of the original battery (remember the case with the Samsung Galaxy Note).
• Using a non-original battery of low quality.
• Natural wear and tear of the battery over time.
• Consequences of moisture getting under the housing.
• Signs of oxidation or “bloating” appear.
• The consequences of using a non-original charging cable, which damages the charging or power controller, as a result of which the smartphone does not distribute energy correctly and reboots itself in an emergency.

The current problem can be solved by installing a new battery and performing appropriate performance tests.

From practice. One customer's Samsung Android phone rebooted itself when he tried to type something on the on-screen keyboard. The result was tapping on the screen, which contributed to the loss of contact between the battery and the contact group of the phone itself. We managed to calculate it by chance.

Also, if you use a non-original and, especially, cheap cable, the voltage may be supplied incorrectly, which causes the system to fail.

Reboots itself after updating firmware/Android OS

Along with the previous problem, firmware is also one of the most common causes.

In this case, you need to independently analyze the situation and remember: an arbitrary reboot of your Android phone or tablet began after updating the firmware or not. There can be either a planned update of the Android version “over the air” or forced installation via a cord.

We will also include this item:

• Unsuccessful obtaining Root rights to the phone.
• Conflict of installed applications. In this case, try using the phone for a while and see if problems appear.

Problems with the flash memory module or the memory is overloaded

As a result of physical damage (shock, moisture, power surge), the flash memory module may fail. As a result, when the phone is loaded, it “falls”, which causes the system to crash. A reboot occurs and the phone works again until a certain point.

The second option is to overload the RAM with installed applications. Many users do not close applications, but simply minimize them using the Home button. As a result, these applications remain running in the background, consuming not only RAM, but also energy (have you noticed that the battery quickly began to drain?). There may also be a loss of performance and slowdown of the phone/tablet. We clean RAM using special programs, or the built-in method.

Reboots cyclically - turned on/off

In this case, we consider both the battery and the firmware.

From practice. The client had a cyclic reboot and could only be stopped by removing the battery. The reason turned out to be a damaged power button cable, which resulted in a short circuit and the phone turned on until it reached the logo, and then turned off. From the outside it looked like a cyclic reboot.

Reboots itself after a shock/fall

Everything is clear here: any of the phone’s modules could fail, or one of the cables could have microcracks. To determine exactly the damaged element, you will need diagnostics with disassembly of the device. This can only be done at a service center.

Do not try to disassemble the phone yourself. This way you can only make the situation worse by damaging other modules. Do you need this?

In this article we will try to give an extended answer to why a Samsung phone reboots itself during a conversation, typing, photography, playing a game or listening to music.

Solving most problems will require special skills, professional repair equipment and spare parts. Therefore, in such situations, we recommend that you seek help from a service center in your city.

Reasons why a Samsung phone reboots on its own

1. Software glitch

Samsung phones run on Android or Windows Phone OS (some models). However, it is with Android versions that people most often encounter reboot problems during operation.

If you find that after a recent kernel update (automatic or manual), problems with self-rebooting began to appear, then you should roll back the firmware to the previous version. You can do this yourself (there are plenty of instructions on the Internet on how to flash a phone), or you can turn to a professional for help.

Previous official firmware can always be found on the Samsung website in the corresponding section http://samsung-updates.com/device/.

After the manufacturer releases the next firmware version, you can update, because... The bugs will surely be fixed after numerous complaints from users all over the world.

2. Problems with the battery or charging connector

This reason is the most common. To fix it, you may need the professional skills of repairmen at service centers.

First, you should check the battery for visible physical damage (swollen, oxidation of contacts).

Next, we look to see if there is any play between the contacts of the battery and the phone. The fact is that during a conversation, typing a message or playing a game, the phone shakes, which can lead to a slight discrepancy at the point of contact and entails the phone turning off with the possibility of rebooting itself.

It is not uncommon for the charging connector to become clogged or damaged due to physical impact, resulting in a short circuit and causing the phone to malfunction.

3. Due to moisture getting under the body of the Samsung phone

After contact with liquid, various elements of the phone could fail, which led to a spontaneous reboot of your Samsung.

In this case, diagnostics using professional repair equipment is necessary, because The effects of moisture can manifest themselves in different ways. This is the most difficult reason for the manifestation of a particular breakdown in any gadget to diagnose.

3. Memory full

For the Android or Windows Phone OS to work properly on your Samsung phone, it requires not only physical memory space (the phone's internal memory), but also RAM.

Insufficient memory can lead to a crash of the gadget followed by a reboot in an attempt to boot normally.

Install the Smart Manager application, where you can see how much physical and virtual (RAM) memory is free. You can clean/enlarge/release it right away.

4. Problems with installed applications

Everyone knows that there is practically no moderation on Google Play (the repository of Android applications). All this leads to the appearance of unstable versions of applications, which are often infected with viruses.

Some applications may simply not be compatible with your phone model or firmware version. You install such an application, launch it, it seems to work, but it begins to overload your phone’s memory or send incorrect signals to the OS. As a result, the phone crashes.

Therefore, if you find that your Samsung phone reboots itself after installing some application or set of applications, try removing them and checking the functionality of the gadget.

Other reasons for Samsung phones to reboot on their own

In fact, there can be many reasons. We have listed the most common ones.

Often, in order to identify exactly what affects an arbitrary reboot, a complete diagnosis of the phone is required.

In our workshop you will be provided with qualified assistance: they will conduct a comprehensive diagnosis that will determine the exact cause of the problem, and will perform a professional repair of your Samsung phone. Contact us and you will forget about any malfunction of your mobile device.

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ARMEN SIMONYAN, J2 prim

Over time, a window opens to update the phone but is not installed. Loading fails

Good afternoon
Most likely, a software failure, the cost of restoration is 1000 rubles, diagnostics are free.

Valentina, Samsung Galaxy Tab A 6

A month after purchasing the tablet, the screen turned yellow and then went off; I had to restart it using the power and volume down keys. Now twice a month it reboots on its own, and if this happens while watching a video, the screen goes dark and a buzzing sound comes from the speakers, after which the device does not turn on for half an hour. What could be the reasons?

Hello!
The reason may be of a software nature, as well as malfunctions in the internal memory, in the power circuit, and others. The cost of repairs is from 1000 rubles, diagnostics are free.

Denis, samsung galaxy grand prime

During the conversation it says “restart”, it reboots and continues to work as if nothing had happened. Sometimes it disappears, sometimes it happens 5 times a day.

Good afternoon
The reason may be a software failure, or a malfunction of the internal memory, the cost of repairs is from 1000 rubles, diagnostics are free.

Anna, Samsung j6+

Hello, I purchased this phone model yesterday! By the evening of the same day, the phone rebooted by itself while transferring data. So he rebooted 3 more times by the next morning... Didn't fall, didn't get wet. I have a question, please tell me, is it necessary to return this phone (diagnosis, repair, flashing) because if you don’t return it, the problem of spontaneous rebooting will become more frequent and worse? Or can you walk around with such a device and turn a blind eye to these not very frequent, but of course, upsetting reboots?

Hello!
The fact that the phone reboots in the first days after purchase may indicate a manufacturing defect, microcracks on the board that appeared during transportation and storage in the store, as well as other reasons that can only be found out during the diagnostic process. Whether or not to carry the device under warranty is up to you to decide.

Victor, Samsung Galaxy note 8

Hello! The smartphone spontaneously reboots for no reason. Applications constantly appear on the screen and stop working. Please comment! The smartphone was recently purchased...didn't fall...didn't fall into water...

Good afternoon
Probably a software failure, the cost of recovery is 1000 rubles, diagnostics are free.

Evgenia, Samsung note 7

Hello, the phone freezes and reboots. Sometimes the screen freezes for a long time then I hold down the side down button and it reboots. What could it be?

Good afternoon
A software failure is possible, as well as problems with the internal memory, the cost of repairs starts from 1000 rubles, diagnostics are free.

Nikita, Samsung s4

Lately, when working or just when lying down, it turns off, then tries to turn on, the white Samsung screensaver lights up, then disappears for a while and again the white screensaver and so on ad infinitum

Good afternoon
The reason may be a software failure, or also a malfunction with the internal memory, the cost of repairs is from 1000 rubles, diagnostics are free.

Konstantin, samsung galaxy A5

fell into the snow later it started to reboot itself every 5 seconds

Good afternoon
Repair cost from 1500 rub.

Michael, Samsung J7

You set the unlock to your fingerprint, then everything is fine, but then it can’t unlock, but you enter the password and it reboots.

Hello!
Diagnostics are required, a software failure and other causes of malfunction are possible, the cost of repairs is from 1000 rubles, diagnostics are free.

Irina, Samsung J4

Good afternoon. They gave my son a brand new phone, my girlfriend unwrapped it in front of me... they didn’t drop it, didn’t get it wet, didn’t shake it... it was still empty, but even then it rebooted on its own... What happened to it? Maybe you know? My son is upset, just like me.

Hello!
The exact reason for the reboot can be determined after diagnostics; the usual faults in this case are a software failure, damage in the power circuit, microcracks in board elements. If the phone is under warranty, you should contact the warranty service center.

client, Samsung Galaxy J7 2016

They went into the cell using the phone. It said camera failure. We tried rebooting, but it ended up rebooting on its own. The lock screen turns on for a second and reboots again.

Good afternoon
Probably a software glitch, the cost of repair is 1000 rubles, diagnostics are free.

It started to reboot itself when you don’t touch it, it does this once every 10 minutes. I reset all settings - it didn't help. No moisture got in, it fell a long time ago, about six months ago. Battery without swelling. Can you tell me what could be the problem?

Hello!
The reason may be a software glitch, microcracks on the board after a fall, etc., the cost of repairs is from 1000 rubles, diagnostics are free.

Daniyar, samsung j4 2018

Hello Samsung j 4, tell me the problem is that the phone reboots during the game “any game”, there is not enough space, there is a lot of memory, the phone is new, it was under warranty, they supposedly reinstalled the systems but the problem remained!

Hello!
Most likely, the RAM cannot handle the load from the game. If the phone otherwise works fine, the problem is not with the phone.

Yuri, iPad mini 2

The sensor does not work after a fall

Hello!
The cost of repair is 4500 rubles.

Valeria, Samsung galaxy J4

I'm currently in the hospital, I use my phone all the time because... nothing to do. Recently I started to restart myself sometimes. Tell me, is this from constant use, or should it be cleaned? I didn’t update the firmware, it didn’t crash in the hospital.

Good afternoon
It is possible that the phone's memory is overloaded, try resetting to factory settings, if the problem persists, the reasons range from a software failure to internal memory faults, repair costs from 1000 rubles, diagnostics are free.

Vania, J4

Hello, I'm playing the game mobile legends before everything was fine until a couple of days ago at one fine moment the phone clicked and rebooted, now it reboots almost constantly only in this game!! I tried reinstalling and it didn't help!!!

Good afternoon

Baurzhan, Samsung Galaxy s8

Hello! Why does my phone reboot when I want to make a call? It didn’t fall anywhere, I didn’t wash with it. Please, say Me!

Hello!
There may be a software failure, try returning the phone to factory settings, if the reboot continues, the cost of restoring the software is 1000 rubles.

Dima, Samsung j4

I'm playing games and the phone reboots itself, what should I do?

Good afternoon
A software failure is possible, the cost of restoration is 1000 rubles, diagnostics are free.

Ivan, Samsung Galaxy J4

Hello, I have this problem: when I play FIFA Mobile, after a while the phone starts to reboot, this happens periodically 2-3 times a day, moisture and water did not get in, it did not fall, and this only happens with FIFA Mobile, I reinstalled the game, it is useless.

Hello!
Most likely, the game takes up a lot of RAM. If the phone works fine the rest of the time, then the problem is not with the phone.

Semen 535, Slmsung j3

Hello
When I play a game or turn on
it hangs for me and reboots
help me please
did not fall anywhere, did not touch moisture
1 time there was a failure in the system and they took me to a specialist

Hello!
There may be consumption on the board, incorrect installation of software and other reasons, the cost of repairs is from 1000 rubles, diagnostics are free.

Nurik, samsung galaxy j3 2017

When I play a lot, the phone reboots by itself. what to do?

Good afternoon
Most likely, the phone's RAM can't handle the load; if the phone only reboots while playing, then that's the reason. If a reboot occurs when the phone's memory is not loaded, the cost of repair is from 1000 rubles, diagnostics are free, most likely there is a software failure.

client, Samsung S5

Reboots on its own

Good afternoon
Most likely, a software failure, the cost of restoration is 1000 rubles, diagnostics are free.

Andrey, Samsung J7 2015

Hello!
The phone often reboots and throws errors on all applications, including system ones. The phone has no visible damage and has not been floating. We tried resetting the settings to factory settings and reflashing them, none of this helped, the phone still reboots and throws errors. Often applications simply stop and nothing can be turned on until a reboot.
Tell me, what else can be done with it and what it could be?

Good afternoon
The reason ranges from a deep software failure to malfunctions in the microelements of the board, the cost of repair is from 1000 rubles, diagnostics are free.

Andrey, J3

It comes up during any game, even if it weighs little. There is a lot of memory and RAM too.

Hello!
A software failure is possible, the cost of repair is from 1000 rubles, diagnostics are free.

Aset, Samsung Galaxy j3 30F/DS 2017

Recently I started rebooting myself when I play the game. I only have one game, but it’s heavy and takes up almost 1 gig. The game was installed a long time ago and this has never happened before. It only reboots when I'm playing.

Good afternoon
Most likely, the phone’s memory cannot withstand the load from a heavy game, a software failure is also possible, the repair cost starts from 1000 rubles, diagnostics are free.

client, Samsung j3

HELLO. MY PHONE DIDN'T FALL IN THE WATER, BUT IT FELL ABOUT 17 TIMES ON THE FLOOR. I'M VERY AFRAID THAT THE PROBLEM WILL NOT BE SOLVED, AND ALSO - WHAT WILL HAPPEN IF I RESET TO FACTORY SETTINGS?

Hello!\
If you reset to factory settings, the phone will reset all information and return to the form it was in when you bought it in the store. All unsaved information will be lost. It is not clear from your message what the problem is with the phone, please clarify.

Nare, Samsung J3 2017

Hello! The phone is almost a year old. Recently I started rebooting myself when I play the game. I only have one game, but it’s heavy and takes up almost 2 gigs. The game was installed a long time ago and this has never happened before. It only reboots when I'm playing, but it doesn't happen all the time. It started recently and has only happened 2 times so far. It rarely fell and no moisture got in.

Good afternoon
Try resetting to factory settings, if the problem persists, diagnostics are needed, most likely a software failure, repair cost starts from 1000 rubles, diagnostics are free.

Vlad, Samsung j3

Hello, forgive me for telling you again, but during the game the phone reboots at any time. what is the reason?! Thank you

Good afternoon
The reason may be that the phone’s memory cannot withstand the load, there may also be a software failure, the cost of repairs is from 1000 rubles, diagnostics are free.

Vlad, Samsung GALAXY A5

The phone was not exposed to rain, perhaps fell, after a small child dropped it, it turned off, when trying to turn it on, it began to reboot on its own, does not respond to the operation of the buttons, constantly shows the inscription “Samsung GALAXY A5 (and below the inscription) POWERED BY android” battery It’s impossible to get it from the inside, the phone is unassembled.

Hello!
The reason may be a software failure, as well as damage to the board as a result of a fall, the cost of repairs is from 1000 rubles, diagnostics are free.

Darina, Samsung J3

The phone is about 9 months old, has not been dropped, has not been exposed to moisture. It started to reboot itself when Wi-Fi or mobile Internet is turned on and I’m on YouTube or Instagram, or just looking for something in the browser.

Hello!
Try resetting to factory settings, if the problem persists - software restoration costs 1000 rubles, diagnostics are free.

Vladimir, samsung galaxy s5

After I tried to do a factory reset (settings - back up and reset - data reset), the phone rebooted and won't boot anymore. First the logo, then the robot for 1 second and then reboot again. And so on an infinite number of times! I can’t get into recovery!

Hello!
The cost of software restoration is 1000 rubles.

Alexei, samsung j710

The phone reboots from light impacts, even very light ones, for example when I put it on the table not very carefully. The phone did not fall, did not get wet, and did not overheat.

Good afternoon
Malfunctions in the power circuits are possible, the cost of repairs is from 1000 rubles, diagnostics are free.

Tanya, Samsung Galaxy J3 2016

It started to reboot on its own, but first I received a notification that some programs had stopped working (programs on the memory card). After rebooting they disappear or don't work until I manually reboot the phone. What could be the problem?

Hello!
Most likely, a software failure, the cost of software recovery is 1000 rubles, diagnostics are free.

Andrey, samsung galaxy note 8

I bought a new device from mvideo and after a couple of weeks spontaneous reboots began and the cherry on top was that the display went out but the sensor worked. Hold the power button and reboot by touch and voila, it works. But he began to perform such somersaults with enviable consistency. Tell me what could be the reason? In the center I can’t get there yet geographically.

Hello!
The cause may be faulty software, as well as faults in microelements of the board - flash memory, etc., the exact reason can only be determined after diagnostics.

tital, Samsung J 3

The phone is new. From the first day it began to reboot on its own

Good afternoon
The problem may be in the software or in faults in the board, the cost of repair is from 1000 rubles, diagnostics are free.

Anastasia, Samsung J3

The phone is a year old and began to reboot on its own if the Internet is turned on and the video is paused. Tell me, what could it be? The phone was not dropped. No moisture got in.

Hello!
Try resetting to factory settings, if the problem persists, the cost of restoring the software is 1000 rubles, diagnostics are free.

Novel, Samsung j3

The phone is new, applications and some contacts have already been deleted twice with an interval of 3 months, what could be the reason? Thank you

Good afternoon
Most likely, a software failure, the cost of restoring the software is 1000 rubles, diagnostics are free.

Dmitriy, Samsung Galaxy Note 3

I launch some applications, the phone freezes and turns off. This may happen a couple of times, and then the charge on the phone is zero.

Good afternoon
Most likely there is a problem with the battery. If the problem does not disappear with a new battery, the reasons may be in the consumption on the board, the cost of repair is from 1000 rubles, diagnostics are free.

Anastasia, Samsung A8 2018

Good evening! The phone is brand new and is three months old. When I put it on charge it stops responding to my requests. The fingerprint doesn't work, the phone gets stuck, after about forty seconds it turns off and reboots, then it works fine. Didn't fall under water, didn't get caught. I'm worried about what the consequences might be?

Good afternoon
The reasons can be either electronic or mechanical. If there is a warranty, we advise you to contact the warranty service center.

Arthur Ildarovich, Samsung Galaxy J 3

After accidentally installing the UBANK application, WITHOUT MY CONFIDENCE. The phone began to malfunction, first it affected the battery (the phone began to discharge quickly), now the phone reboots on its own. There is no way to uninstall the UBANK application, just disable it.
Help solve the problem.

Hello!
Most likely, this application was added to the standard ones after the next software update; unfortunately, in this case, it can only be disabled. You can also contact Samsung technical support for additional questions.