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The most accurate tracking of EMS mail. Tracking EMS Russian mail. How to find out where your package is online

To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

The fastest and most convenient way to send a letter. Door-to-door delivery - the letter is picked up and delivered by a courier within the city, to another city, or abroad.

EMS Express Letter is a registered shipment and its delivery and delivery can be tracked using a tracking number.

How to send

  1. The letter can be sent by courier or from a specialized post office that accepts EMS shipments. The envelope is provided free of charge. Find a branch with EMS
  2. To order additional services of declared value, cash on delivery, inventory of the attachment or SMS notification, please inform the courier or post office employee.

Additional services

  • Inventory of attachment. You will receive confirmation from the postal worker of the contents of the letter and the date it was sent.
  • C.O.D. To receive the letter, the recipient will have to pay the amount you specify. The amount of cash on delivery cannot exceed the amount of the declared value.
  • Declared value. Your letter is insured. If something happens to the letter, you will be able to receive full or partial compensation. The maximum value of an EMS letter is RUB 50,000.

When receiving and sending parcels and letters through traditional post offices, many would probably dream of using a faster delivery service. And it already exists. These are EMS items from Russian Post. Let's look at what it is, how to use the service, and also get answers to popular questions from recipients.

"EMS Russian Post": what is it?

"EMS Russian Post" is an operator subsidiary of the FSUE "Russian Post". It is a full member of Express Mail Service (EMS), an organization that unites similar express mail operators from 192 countries. Such an association was created within the framework of the Universal Postal Union.

"EMS Russian Post": what is it? delivery of goods and documents, which has 42 thousand branches throughout the country. There are 26 of its structural elements located in the largest Russian cities. 9 thousand post offices in the Russian Federation are capable of receiving and sending EMS items from Russian Post. The service delivers letters and parcels to the most remote corners of the country and to 181 countries around the world. An exception within Russia will be some high-mountain villages of the Chechen Republic and part of the settlements of the Magadan region.

The peculiarity of forwarding is door-to-door delivery, both within one city, region, country, and world. The courier picks up your shipment at any place convenient for you and delivers it to the addressee at any address. Tracking of EMS shipments of Russian Post is registered, i.e. is carried out using the tracking number provided in the receipt. In those cities where there is no courier delivery service, the addressee can receive the parcel at the post office.

The main services of the company are as follows:

  • Express shipments with cash on delivery.
  • Customs clearance of international postal items.
  • Insurance of both parcels, parcels and valuable letters.

Delivery of "EMS Russian Post" began its work on the first day of March 2004. Its real director is Sergei Konstantinovich Malyshev. The service employs more than 2 thousand people. For example, the company’s income in 2009 was 1.8 billion rubles, and in 2013 the turnover was 3.025 million rubles. Every year, EMC service employees process up to 3 million items.

Express delivery history

To learn more about what it is - "EMS Russian Post", a brief acquaintance with the history of express delivery will also help. This service originated back in 1985 - to quickly exchange postal cargo and correspondence between postal administrations of different countries. Its work was coordinated by the EMS cooperative, which eventually covered over 200 countries with its branches. It received its own recognizable logo - an orange wing, blue letters E, M, S and three orange horizontal stripes.

The USSR joined the service in the 1990s. Soviet citizens could then exchange express mail with recipients from 18 countries. Within the Union, the EMS operated in six cities: Moscow, Kyiv, Leningrad, Vilnius, Tallinn, Riga. For the first 13 years, the service was represented by Garantpost.

Only in 2003, the Federal State Unitary Enterprise "Russian Post" was created, uniting over 40 thousand post offices throughout the country. And such an organization received the right to provide EMC services the next year after its founding. In 2005, EMS Russian Post was separated into a separate structural division.

Now let’s talk specifically about the details: restrictions, rules for sending/receiving, tracking EMS items of Russian Post.

Restrictions for parcels

The restrictions for Russian express shipments are as follows:

  • The sum of three dimensions is no more than 300 cm, and the length should not be more than 150 cm.
  • Weight Limit:
    • In the Russian Federation: 31.5 kg.
    • For shipments to Kazakhstan, Great Britain, Argentina, Bahrain, Mongolia, Myanmar, Israel, New Caledonia, Poland, Israel, Equatorial Guinea, Tobago, Syria, Trinidad, Malawi, Suriname, Spain, Ukraine, Dominica, Bermuda: 20 kg.
    • For shipments to Cuba, Turks, Cayman Islands, Caicos, Gambia: 10 kg.
    • Shipments to other countries: 30 kg.

Shipping instructions

What is "EMS Russian Post"? Convenient and fast departure. This is done according to the following algorithm:

  1. Check that the parcel does not contain prohibited items, such as weapons, drugs, poisonous plants and animals, Russian banknotes and currency, perishable products and anything that may pose a danger to employees in contact with the parcel.
  2. For small letters and parcels, free EMC packaging is provided - an envelope 60x70 cm. In addition, you can pack the shipment yourself, but before that, be sure to read the packaging requirements posted on the official website of Russian Post.
  3. Call the courier through the form on the Russian Post website or by calling the hotline. You can also send the parcel through a post office employee.
  4. The same courier or postal employee can provide you with additional services: an inventory of the attachment, cash on delivery, delivery notification via SMS.
  5. Be sure to keep the receipt or a copy of the form given to you by the employee - it is a legal document confirming the fact that the property was received from you. In addition, it contains a track number by which you can track EMS Russian Post.

Receiving the parcel

Receipt of the parcel by the addressee is carried out as follows:

  • You can provide the addressee with the track number so that he can track the EMS Russian Post mail item.
  • Both the recipient himself and his authorized representative can receive the parcel by presenting an identification document. In the latter case, a notarized power of attorney is additionally required.
  • On the day of delivery, the courier will call the recipient. If it was not possible to reach the recipient, a notification will be waiting for him in the mailbox.
  • The recipient can agree on a convenient delivery time independently - just call the hotline. It is also possible to pick up the parcel at the post office yourself.

A number of additional services

We list additional useful EMC services:

  • SMS notification(only for parcels within the Russian Federation). The sender will be notified by SMS about the delivery of the parcel to the department and its delivery to the addressee.
  • Declared value. Parcel insurance - if the parcel is lost or damaged, you will receive appropriate monetary compensation. The maximum amount is 50 thousand rubles.
  • C.O.D. To receive your shipment, the recipient must pay the amount you specify. However, it should not exceed the declared value.
  • Contents Inventory. You receive in your hands a list of attachments in the parcel certified by the postal worker with the date of its dispatch.

Parcel tracking "EMS Russian Post"

You can track the movement of an EMS shipment, as well as a number of other parcels, using a unique track number. It is located on your check, receipt or invoice below the barcode. Represents a combination of 13 characters, for example, EU123456789RU, where:

  • EU - capital Latin letters (to track "EMS Russian Post" in various services, you also need to enter them in capital letters in a special window). The letter "E" here indicates that the direction is EMS.
  • 123456789 is a unique digital number.
  • RU - letter code of the country of departure.

Tracking Services

To track EMS Russian Post parcels, you can use one of the convenient services:

  • Official website or smartphone application of Russian Post.
  • "Where is the parcel".
  • Postal Ninja.
  • GDETOEDET.
  • Track24.
  • "Track your parcel" and so on.

FAQ

We will devote this section to answers to frequently asked questions.

  • How much does it cost to call a courier service? The service is free - you only pay for the fact of sending.
  • Who can use EMC services? Both individuals and legal entities.
  • How to calculate the preliminary cost of a shipment? This can be easily done by using a special calculator on the Russian Post website. Necessary data for calculations: addresses of the sender and recipient, weight of the parcel and, if necessary, declared value.
  • Can the recipient pay for the parcel? No, the cost of sending is paid only by the addressee. At your request, the addressee can only pay the price of the parcel specified by you to receive it.
  • Are EMS parcels sent post restante? Yes, such a possibility is guaranteed to exist within the Russian Federation. For a specific international shipment, it is worth clarifying this issue with the Russian Post hotline operator.
  • What are the delivery times for EMS parcels? The official website of Russian Post will help you find out the latest information. To do this, go to the "Tariffs and terms" section. Delivery times for international shipments will naturally be slightly longer than Russian ones. Their calculation is presented in detail in the EMS Operating Manual.
  • Where can I not receive an EMS shipment? From Norway, Denmark, Luxembourg, Iceland, Canada, Austria.

EMS mail is a fast and reliable alternative to traditional mail. It is also distinguished by additional convenience: door-to-door delivery by courier, regardless of the distance between the sender and the addressee.

Russian Post has a subsidiary - express mail "EMS Russian Post".

EMC Russian Post provides express delivery service for domestic and international postal items. Delivery is carried out by local postal services - members of the UPU, members of the EMS cooperative. And since 2014, Russian Post has been delivering international EMS items to Crimea.

The principle of interaction between national postal services is as follows: in the country of receipt, the parcel is delivered in the same way as it was sent. The same principle of interaction applies among members of the EMS cooperative. For example, if a parcel from England was sent through the EMS division of Royal Mail ParcelForce, then in Russia it will be delivered by EMS Russian Post.

The EMC Russian Post courier service means high speed, door-to-door delivery by courier, mobility and affordable prices. This is how the company positions itself, but there are cases when you have to pick up parcels at the branch yourself.

In addition to courier delivery, the second significant feature of EMS shipments is the permissible weight; if for Russian Post the maximum value is 20 kg, then for EMS Russian Post it is 31 kg.

Track numbers and tracking of EMS Russian Post items

All EMS shipments are always registered shipments. Tracking on the official EMS Russian Post website redirects to the Russian Post website:

And already on the Russian Post website, you need to enter a known track number into the search bar for items, and a separate page will open with information about the passage of the parcel, dates, statuses, address and full name of the recipient.

EMS tracking of Russian Post parcels is also available on

Dear site visitors!

Please take into account that our company has no relation to the EMS Russian Post company. The postal tracking service is available on our website solely for your convenience. All questions regarding your postal items should be addressed to EMS Russian Post by phone. 8 800 200 50 55.

Tracking EMS postal items

Each postal item, when it is processed for forwarding, receives a unique identifier (code). It is also called a tracking code (from the English track - to follow). EMS Russian Post works with two types of codes: a domestic 14-digit digital code and an international 13-digit alphanumeric code.

14-digit domestic Russian postal code

You can find it on the check that was given to you upon receipt of the postal item (letter, parcel). Important! To track the postal item, the code must be entered without spaces and parentheses (even if such are present on the receipt). For example, 11512780151384

13-digit international postal code

This code is assigned either to international shipments or to domestic Russian express shipments. The code consists of two capital Latin letters, followed by 9 numbers and a closing two capital Latin letters. For example, YF123456789RU. Obra Please note that spaces in the tracking code are also not allowed.

Where is the parcel?

The EMS Russian Post information system records the movements of all postal items. Thanks to this, as well as our EMS parcel tracking service, you can quickly find out the location of your parcel, rejoice at its delivery to the addressee, or sound the alarm in time and send an application to search for the postal item. In order to receive information about the passage of your parcel, simply enter its code in the "Postal Code" field and click the "Search" button.