Five main iPhone failures. Causes and solutions. Replacing an iPhone under warranty with a new one or getting a refund – what to do and where to go

iPhone is one of the most popular smartphones in the world. And this is not surprising, Apple has created an almost perfect phone. Wherever you are, in a cafe or restaurant, in transport, at the airport or train station, at a resort, there is a one hundred percent chance you will see a person with an iPhone. So why do people choose the iPhone?

Its main advantages are a pleasant and stylish design, a well-optimized OS, excellent materials and high-quality assembly. It is thanks to these advantages that it is very popular among people all over the world. But like any high-tech gadget, the iPhone can break. There are many ways that your smartphone can become unusable. Let's look at how you can break your Apple device.

There are 3 main reasons why an iPhone stops working. This includes moisture, mechanical and electrical damage. Next, we will analyze each of them in more detail in order to prevent those mistakes that cause people to break their precious gadgets.

A unique way to break your iPhone

iPhone and moisture

Lately, people have become very accustomed to their smartphones and practically cannot live without them. They take them with them everywhere: taking a bath, having lunch, doing various household chores. Even trips to the restroom take place together with the iPhone, because you don’t want to interrupt listening to music or communicating on social networks. We take our smartphone with us everywhere so as not to miss an urgent notification, message or important call. It is because of this that devices suffer in the first place. A careless movement of the hand and the phone is already flying into the bathtub, toilet or washbasin.

For a high-tech gadget, an encounter with water can be fatal, since the iPhone is not waterproof and can break. Even short contact with water disables the device. You need to take out your iPhone as quickly as possible and dry it. Sometimes you may be lucky and nothing bad will happen, but it also happens that even the service center will not be able to revive your friend. That's why when you go to the bath or toilet, it's best to leave your iPhone on a table or shelf to keep it safe.

iPhone and mechanical damage

The iPhone, like any other technology, loves to be treated with care, so any drops or impacts can break it. Very often, a phone can fall from a table, from a pocket, or while talking on the phone (some people manage to squeeze it between their ear and shoulder). A person may become thoughtful or distracted; any movement of the hand on the table or a push can cause the iPhone to fall out of the hands and fall to the floor.

The height does not have to be high for the gadget to break. It is important what surface the smartphone falls on. A fall on ceramic tiles, concrete or asphalt, even from a small height, can permanently damage it. The display and motherboard suffer especially. Even if the device is dropped on its edge, it will become deformed, thereby putting the internal components at risk. In order to make your smartphone more durable, it is better to get good bumpers or a case. There are special covers and bumpers for extreme recreation, with maximum protection.

iPhone and electricity

You can break your iPhone using uncertified chargers and USB cables. An iPhone and any accessories for it are not cheap entertainment. Therefore, when purchasing an Apple device, some save on the rest. When the original cable or charger becomes unusable, we often buy cheap Chinese accessories.

This is a big mistake. After all, no one knows how high quality they are and whether they meet basic safety standards. When we start charging our iPhone with cheap chargers with USB cables, we risk burning our device. Very often, due to cheap faulty chargers, iPhones catch fire and there is no way to save them. Even worse, they can cause a fire.

Few Russian citizens can afford such an expensive toy as an iPhone. But even people with good incomes do not intend to throw money away. If an expensive phone turns out to be of poor quality (and this happens), they are determined to either replace the device or return the money paid for the device.

The situation is even sadder when poor buyers, wanting to own a status item, take out a loan, after which it turns out that the phone does not work. Therefore, instructions on how to exchange a broken iPhone under warranty for a new device or get your money back will be useful to readers with different income levels.

Until April 2017, owners of a non-working iPhone under warranty had two alternatives. By contacting the service center, they could:

• demand a refund for a device that is broken;
• get a new mobile phone to replace a non-working gadget.

In the second option, receiving a new iPhone was conditional. The iPhone manufacturer honestly warned customers on its official Russian-language website that a low-quality device would be exchanged for a “functionally identical” product under warranty. The company did not promise that it had not been used by anyone before. In particular, components from other returned phones could have been used during warranty repairs. About, .

The situation has changed since spring. An elite mobile phone can now be repaired, as Apple has begun supplying original parts to Russia. Now a buyer who needs a fashionable device, and not money, has the right to choose what kind of request to contact the service center - for replacement or repair. Owners of failed iPhones 5 and 6 warn that centers are now more willing to repair them than replace them.

What to do if your iPhone is broken

Before deciding where to take the iPhone, the buyer needs to decide what to do. The owner of a non-working mobile phone must have a clear idea of ​​what he wants to achieve from the seller or manufacturer:

• return of a sum of money in exchange for a phone;
• replacing a defective iPhone with a new, working gadget;
• device repair.

The request for a refund for the iPhone should be submitted to whom it was paid, that is, to the seller. To request replacement or repair of the device, please contact the service center. Its employees have similar replacement phones and genuine, non-counterfeit parts that allow them to repair expensive equipment.

Experienced iPhone users advise: if the phone breaks down, it is more profitable for its owner to contact Apple support directly rather than to the service centers authorized by the corporation. This gives the buyer a number of advantages:

1. Department specialists have the ability to test a non-working phone remotely. Sometimes the problem of its functioning is already solved at this stage.
2. The owner of the iPhone will be offered to carry out the repair themselves by sending a new part (instead of the “dead” one).
3. If your phone requires replacement or major repairs, shipping and packing costs will be covered by Corporation. The buyer will only have to call the courier.

When they refuse a free replacement

Free iPhone replacement is provided only under warranty. You can make sure that it is still valid on the manufacturer’s official website by entering the serial number of the device. Depending on the type of device purchased, the warranty period ranges from 1 to 3 years. Without a guarantee, even minor operations (for example, replacing the glass of an iPhone 7 plus) free of charge will become impossible.

However, there are a number of circumstances in which there is no point in handing over an iPhone under warranty, since the buyer will be denied free service, including the provision of a new device. This will happen in the following cases:

• the serial number is missing or damaged on the product;
• you hand over a stolen phone to a service center (even if the new owner has nothing to do with the theft);
• damage to the device occurred due to improper operation of the gadget or installation of unlicensed software;
• the phone failed as a result of natural disasters: flood, earthquake, fire;
• Traces of moisture were found in the device;
• you asked for a replacement after they tried to repair your mobile phone outside the service center.

Before you return your iPhone for replacement, you need to check whether this device is certified in Russia. Without this, the device cannot be replaced or repaired. If the phone has external defects (scratches, stains), a replacement will also be refused.

Start and extension of the warranty period

The warranty for most Apple products starts from the date of purchase. But an exception is made for iPhones: the start of the warranty period is the moment the gadget is activated.

If a faulty device has been replaced with a new one, then from the moment it is received, the warranty period begins to run again. That is, the buyer has at least another year to make sure that this time he has purchased high-quality equipment.

How to get money back without a receipt

The buyer has the right to return an iPhone that is under warranty to the seller. In this case, the store is obliged to pay the consumer by returning the full cost of the phone. If the return does not occur on the day of purchase, the citizen will have to write an application and present a civil passport (if a store employee requests it).

From time to time, conflict situations arise due to the buyer’s lack of a receipt. Without it, stores often refuse to accept expensive phones back. This position of employees is inappropriate for several reasons:

• the store maintains detailed documentation regarding the goods sold, and has the opportunity to check whether it really sold a low-quality iPhone;
• The Consumer Rights Act allows goods to be returned without a receipt (Article 18 and 25).

When returning an iPhone without a receipt, a citizen has the right to prove the fact of purchase with testimony. There are enough of them to start the procedure of exchanging goods for money. However, the buyer should not expect that the amount paid for the iPhone will be returned to him on the same day. Most likely, the seller will send the device for examination to make sure that the malfunction was not the fault of the owner.

A significant advantage of replacing an iPhone is that the buyer receives a new device with a nullified warranty period. However, service centers have strict requirements for returned phones. The buyer will not be able to return either “gray” or stolen equipment. But if the purchase was transparent, and the breakdown was not the fault of the owner, the consumer has a high chance of receiving a working gadget in return.

If you purchased an iPhone smartphone and it became unusable during the warranty period, do not give up and be upset. In this case, the law is on the buyer’s side, and further actions should be taken based on Federal Law “On Protection of Consumer Rights”.

Seller's choice

You should approach the choice of seller responsibly, despite the fact that the domestic market is overcrowded with modern phones. One of the most popular smartphones is the iPhone fifth model, it is on sale in almost all specialized stores, but if you do not want to get into a situation where you are left alone with a broken phone, you should buy products from official iPhone dealers, replacement under warranty for which is normal.

But if you bought a phone from a dubious online store, then expect surprises, even to the point that the seller will be a non-existent company, and it turns out that there is no one to file a claim against.

Method of calculating the warranty period

If, after all, your iPhone is broken, then the first thing you should do is determine whether the warranty period has expired, so as not to miss the period during which you can present. The warranty period begins from the moment the product is handed over to the buyer. Thus, if the phone warranty is 1 year, and you received an iPhone from the seller on January 1, 2014, a replacement under warranty can be made until January 1, 2015. Therefore, you should not delay the date of contacting the manufacturer or seller.

Buyer's rights when replacing under warranty

The buyer, in case of detection of deficiencies in the device, which, among other things, is a smartphone, has certain rights:

• demand replacement with a product of the same brand;
• put forward demands for the free elimination of identified deficiencies through repairs;
• If it is impossible to fulfill the above requirements, the seller must return the amount paid for the goods, since the sales contract is terminated.

Warranty coverage for components

The law additionally notes the fact that unless otherwise provided by the contract, the guarantee applies to all components and components of goods. Therefore, you can change not only the iPhone; replacement under warranty can also apply to the charger. If the repair required by your request takes more than 30 days, then the law obliges the seller to give you a similar replacement product.

Algorithm of actions when replacing goods

Thus, if you have a product that requires replacement under warranty, you do the following: collect documents (receipt, box, warranty card), make a claim to be convincing, or a cover letter in which you describe your requirements, take it all to the store, defending your point vision.

Legal subtleties

In addition to what is described above, there are a number of legal subtleties that at first glance seem insignificant. Be sure to request that your copy of the claim be signed and dated received. Ask for a list of documents and inventory items accepted from you so that the seller does not lose anything. But the surest way to convince the implementer to fulfill all your requirements is hire a lawyer, specializing in the field, and come to the store together with him.

It happens that iPhone doesn't see SIM card. The reasons for this problem may be different.

Firstly, if the device is new and was purchased abroad, then most likely the phone is locked to the operator of the country in which it was purchased. Accordingly, when you place a SIM card from a local operator that does not match the one to which this device is locked, the iPhone does not see the SIM card. It’s just that the card of the wrong operator is defined as someone else’s and is blocked by a special function. In order to fix this problem, you need to unlock your device. Unlocking an iPhone is done using a special program that provides access to those smartphone functions that have been blocked by the location operator. After unlocking, you must activate your phone. The reason that foreign iPhones are mostly blocked is Apple's policy, according to which devices are assigned to a specific operator before being sold. Accordingly, when changing operators, the cellular company in whose network the smartphone was originally located loses income. However, in Russia this problem is being successfully solved. Specialized service centers have been providing iPhone unlocking services for a long time.

Unlocking the iPhone didn't help. What to do?

If the initial unlocking of the iPhone has been carried out, but the phone does not see the SIM card, then the problem may be a malfunction or mechanical damage to the card itself, or its expiration date. You can check if the SIM card is working properly by simply inserting another working card into your communicator, preferably from the same cellular operator.

If the iPhone is unlocked, but does not see any SIM cards, then perhaps the problem is dirty contacts or a broken SIM card holder. To accurately determine the reason why the device does not see the SIM card, you need to contact the service and conduct a comprehensive diagnostic. If moisture gets on the contacts and they become covered with oxide, or the conductors of the SIM card holder become dirty, then troubleshooting involves cleaning the phone. In some cases, when the device does not see the SIM card because it does not fit tightly or is not fixed due to a broken SIM holder, a complete replacement of the SIM card holder (SIM holder) may be necessary.

If, despite complete technical serviceability, the iPhone does not see the SIM card, then it is necessary to diagnose possible malfunctions in the software, which can also be done in a specialized service center.

An iPhone is a desirable acquisition for millions of Russians. But even a high-quality product can have a manufacturing defect. For example, you need to replace the device's battery with a new one before the end of the warranty period. How to do this and where to go is in the material below.

iPhone 6s battery replacement under warranty

If your iPhone battery has become faulty for some reason, there is no need to run to the store for a new one or order it through dubious sites. It is enough to contact the service center or store where the purchase was made.

Replacement with a new battery under warranty can be done free of charge at an Apple service center, if the service warranty period is valid. To do this, you need to prepare the device and provide a standard package of documents.

Before any action is taken, the iPhone will be checked for the causes of the malfunction. If damage is found that makes changing the battery difficult, you must repair the damage and then install a new battery. For example, replacing a cracked screen or external panel of the device.

How do you know if your iPhone 6s battery needs to be replaced?

You can find out whether it is possible to replace your battery with a new one for free on your own. To do this you need to go to the section “Settings” - “Basic” “Device information”. And study the section where the serial number of the device is indicated.

There should be the following Latin letters and numbers: q3-q9 qc, qd, qf, qg, qh, qj. If the serial number (not to be confused with IMEI) contains one of the specified combinations, you can contact the warranty service center or an official representative office (store) of Apple with a request to change the battery. After a service check, if the battery is confirmed to be unusable, it is replaced with a new one free of charge.

How is the battery replaced?

How to prepare the device for changing the battery, and where should I go for this procedure?

• Save data using iTunes or iCloud (iTunes or iCloud);
• Disable the Search iPhone option;
• Erase all information and personal settings from the iPhone. (Settings – General – Reset – Delete data and options (settings).

Next, contact an official Apple device repair and service center. The addresses are on the company's official website. Contact the center operator by phone to clarify the timing of the battery change (optimally immediately, on the day of your call).

Replacing iPhone with a new one under warranty

Is it possible to replace an iPhone under warranty? According to established rules, the company does not repair, but replaces unusable devices with new ones if there is a manufacturing defect.

The iPhone is a product certified on the Russian market and belongs to the list of technically complex ones. In the event of a breakdown not related to user actions during the warranty period, the company is obliged to replace the device with a similar one free of charge.

The warranty period (valid by law) for a new product is 365 days from the date of registration of the replacement. Thus, even if your iPhone 6s has a few days left in its warranty, after replacement, the warranty period is extended by a year.

If an iPhone breaks under warranty, can they replace it?

What to do if your new iPhone 6s is broken? A consumer, having discovered a malfunction in his iPhone before the expiration of the warranty period, has the right to demand that the product be replaced with a new one, in accordance with the consumer protection law.

To do this, you need to provide the service center or store with a purchase receipt, packaging, service coupon and make a written claim in free form indicating a request to replace the product with a new one, in accordance with Apple regulations. In case of refusal, the client has the right to file a claim in court.

Remember: if you are denied repairs on the grounds that the phone was not purchased in Russia, you can also file a claim.