When you turn on the iPhone, iTunes and USB lights up. The iPhone won’t turn on and asks you to urgently connect it to iTunes, what should you do?

Despite all the apparent glitch-free nature of the iPhone, iPad and iPod touch, even Apple mobile devices can freeze when updating, especially if you follow the development of new versions of iOS and always install . In this instruction, we will tell you what to do if your iPhone freezes during the update and how to bring the device back to life on your own.

An iPhone, iPad or iPod touch freezing when installing a new version of iOS, or rolling back to one of the available previous builds, can be caused by a number of reasons. At the same time, the saddest thing is that the user, for his part, can influence the installation process minimally - he only needs to not turn off the device or disconnect it from the computer if the firmware is installed via iTunes.

But after a failure occurs, the owner of a mobile device can perform a number of actions aimed at saving the gadget in distress. It is recommended to start with the simplest.

What to do if iPhone freezes during update - force reboot

We are considering a situation where the iPhone is frozen and the smartphone does not make any calls to action, such as a requirement to connect to iTunes. In cases where the image on the device screen freezes, a banal forced reboot can help.

To do this you need to hold down the buttons at the same time Home And Nutrition and hold them until the Apple logo appears on the screen. Depending on the severity of the failure, the frozen image may be replaced by the same icon for connecting to iTunes, and this means that the new version of iOS, unfortunately, could not install correctly.

What to do if iPhone freezes during update - restore smartphone via iTunes

If a forced reboot did not help fix the problem or a notification appeared on the screen about the need to restore the smartphone via iTunes, we have no other choice but to connect the device to the computer for subsequent restoration.

The recovery process is simple:

Step 1: Connect your iPhone, iPad, or iPod touch to your computer and launch iTunes

Step 2. If the device is not yet in recovery mode, hold down the buttons Home And Nutrition and hold them until the iTunes icon appears on the screen (as in the image below)

Step 3. Click on the button Update", confirm the start of the operation and wait for it to complete

Important: If you update, you will try to reinstall iOS without losing data. If you choose recovery, then all content and settings will be erased.

Note: The process may take quite a long time because iTunes will initially download the required version of iOS from Apple's servers.

Once the restore process is complete, your iPhone, iPad, or iPod touch will have the latest available version of iOS installed.

The army of smartphone fans is growing day by day; the more devices are used every day, the more problems arise with them. In today’s article, we will analyze the situation when an iPhone (any model) asks to connect to iTunes and does not turn on.

The problem is common and well known to servicemen; fixing it takes about half an hour of work and 1500-2000 rubles of money. In order not to waste the family budget, we will try to turn on the iPhone on our own, at home.

Causes

There are many reasons, it is difficult to systematize them, but several popular ones can be identified:

• The firmware crashes - this is precisely why the iPhone 5, 6, 7 models do not turn on, iTunes and the cord are on fire. We'll look at how to reflash the device in the next section.
• A hardware error, as a result of which some system files were deleted or corrupted, again, flashing will help. Experts call it “iPhone stuck on a cord.”
• The error may occur after falling onto a hard surface.
• Water gets inside the device.

What should you do if your iPhone seems to be loading, but won’t turn on, displays a “string” and asks you to connect to iTunes? Let's look at the options for solving the problem below.

Solution

To turn on a broken iPhone, follow the steps strictly according to the instructions. If you don’t understand something, at the end of the article there will be video instructions on how to turn on an iPhone of any model through the official iTunes software if it does not turn on. The instructions apply to all models of Apple smartphones, 4, 5, 5S, 6, 6 plus, 7, 7 plus.

1. Download a program called iTunes from the official Apple website (link).
2. Install iTunes and download the firmware for your iPhone model.
3. Turn off the iPhone and connect it to the computer using the standard cable included (can be replaced with a good copy).
4. Press the “HOME” and “POWER” buttons together for 5 seconds and wait about 10 seconds.
5. After 10 seconds, release “POWER” (aka lock), but leave “HOME” pressed!
6. After some time, iTunes will display a message about DFU mode, now we proceed to restoring the firmware.
7. In iTunes, find the “Restore” button and hold down “Shift” and press it.
8. In the window that appears, select the previously downloaded file with the extension .ipsw and confirm the choice.
9. The firmware recovery process has begun, now we are waiting for completion.

You need to remember that when flashing, all data will be erased. If you don't have a backup or you stored all your photos on a dead device without using iCloud, it won't be possible to restore them. In this case, you need to immediately contact authorized service centers, they will help you, but they will ask for good money for the work.

Possible difficulties

If errors occur during the flashing process, for example a warning appears with error No. 9, then the situation is much worse. Most likely, an important microcircuit inside the phone is damaged; it is unlikely that you can fix it yourself. In this case, you will have to contact a repairman, since without special equipment it is not possible to re-solder the microcircuit. Although our craftsmen have learned to do this too, I’ll leave a video about re-soldering a microcircuit with your own hands, in case someone finds it useful.

It happens that other types of problems arise when the iPhone does not turn on, a daisy appears on the screen and nothing happens. Most likely you will have to reflash the device, but first we’ll try to do a hard reboot, maybe it will help. Don’t be alarmed, there’s nothing complicated or scary; you won’t even lose data, as if you decide to reflash your iPhone.

Instructions on how to do a hard reboot, if the iPhone does not turn on, the iTunes icon and cable appear on the screen

• Press and hold the lock button and the home button
• We wait about 5-10 seconds
• There is a possibility that phone glitches will disappear
• If it doesn’t help, look at the previous section and repeat everything according to the instructions.

conclusions

After several attempts, your smartphone still doesn’t come to life? In this case, the optimal solution would be to turn to experienced specialists, although this will not be free, you will protect yourself from the risk of completely “bricking” an expensive device. What to do when the iPhone 5 s does not turn on and in an ultimatum form demands to connect to iTunes, you now know, read carefully and watch the video, in 90% of cases this will solve the problem.

Video instruction

Your iPhone won't turn on and asks for iTunes? Well, what can happen here in the life of users of Apple technology? Either they drown the device and it doesn’t turn on, or they break the screen, or there are generally incomprehensible cases. One of these problems happened with a device called iPhone 5s. Namely: the phone was sent in for service, the problem was that it would not turn on. When I tried to turn it on, a cable with an iTunes icon appeared on the screen. As repair specialists say: “Hanging on a cord.”

So what to do in such a situation?

You need to figure out in detail what’s wrong with the phone, because it could simply freeze and reset the firmware, or there could be a problem with the board of the device itself, so the first thing you need to try is updating the device’s firmware. This is quite easy to do if you follow these steps:

2. Download the required OS version.
3. When turned off, connect the gadget to iTunes.
4. Hold down the “HOME” button, after 5 seconds press and hold the power button. This operation takes approximately 10-15 seconds.
5. Next, iTunes should find the device and display the appropriate icon.
6. Press and hold the “Shift” button, then select “Restore”.
7. In the window that appears, select the required firmware (.ipsw file)
8. Select the firmware file and click “Open”, after which you should wait until the installation process is completed.

If during the installation of the firmware a window with error No. 9 appears. This error means problems with the nand flash chip, that is, the chip is inoperative. Most often, when hit, it can simply “fall off”, that is, the knurled balls on which it rests fall off and the connection with the board is interrupted. In this case, a Nand Flash iPhone transplant is required. If you have special equipment and available tools, the master can perform this operation in 1-2 hours.
Step by step reinstallation of the chip looks like this:

1. A complete disassembly of the device is required:
A) Turn off the phone.
B) Unscrew the bottom two bolts.
B) Carefully remove the module.
D) Unscrew the protection from the module and battery connectors.
E) Disconnect the module and battery.
E) Next, remove the board by unscrewing all the guides and retaining bolts.
G) Remove the protection from the board using a hair dryer and pliers (it is held on by a series of latches on several sides, remove carefully).

2. Using heating (hair dryer, temperature should be 340-370 degrees) and a scalpel inserted under the microcircuit after heating, remove the nand-flash microcircuit with extreme caution.

3. Clean the microcircuit from the old compound (thermoplastic polymer resin), the microcircuit and the board in place of the microcircuit using the same hair dryer and scalpel.
4. Using a special stencil, liquid tin (ppd) and a hair dryer, when heated to 330 degrees, the Nand-Flash microcircuit is rolled and sat in place.
5. After carrying out all these operations, the board must be allowed to cool. To do this, it is best to leave it alone for 10-15 minutes, during which time you prepare the battery, system connector cable and module for testing.

6. Having connected the battery, the lower cable and the module, connect the phone in DFU mode to the computer and re-flash it. If it is flashed, then the chip has been transplanted correctly and the device is now ready for use.

7. If everything works and everything is done correctly and according to the instructions, then the iPhone should be assembled following the reverse order of these instructions.

This is the kind of work a repairman does when he replaces microcircuits on an iPhone board. As you gain experience in this area, your skill in performing targeted, technically complex repairs increases every day. The main thing is to have qualities such as perseverance, because you have to deal with small, multi-hour operations.

The army of smartphone fans is growing day by day; the more devices are used every day, the more problems arise with them. In today’s article, we will analyze the situation when an iPhone (any model) asks to connect to iTunes and does not turn on.

The problem is common and well known to servicemen; fixing it takes about half an hour of work and 1500-2000 rubles of money. In order not to waste the family budget, we will try to turn on the iPhone on our own, at home.

Causes

There are many reasons, it is difficult to systematize them, but several popular ones can be identified:

• The firmware crashes - this is precisely why the iPhone 5, 6, 7 models do not turn on, iTunes and the cord are on fire. We'll look at how to reflash the device in the next section.
• A hardware error, as a result of which some system files were deleted or corrupted, again, flashing will help. Experts call it “iPhone stuck on a cord.”
• The error may occur after falling onto a hard surface.
• Water gets inside the device.

What should you do if your iPhone seems to be loading, but won’t turn on, displays a “string” and asks you to connect to iTunes? Let's look at the options for solving the problem below.

Solution

To turn on a broken iPhone, follow the steps strictly according to the instructions. If you don’t understand something, at the end of the article there will be video instructions on how to turn on an iPhone of any model through the official iTunes software if it does not turn on. The instructions apply to all models of Apple smartphones, 4, 5, 5S, 6, 6 plus, 7, 7 plus.

1. Download a program called iTunes from the official Apple website (link).
2. Install iTunes and download the firmware for your iPhone model.
3. Turn off the iPhone and connect it to the computer using the standard cable included (can be replaced with a good copy).
4. Press the “HOME” and “POWER” buttons together for 5 seconds and wait about 10 seconds.
5. After 10 seconds, release “POWER” (aka lock), but leave “HOME” pressed!
6. After some time, iTunes will display a message about DFU mode, now we proceed to restoring the firmware.
7. In iTunes, find the “Restore” button and hold down “Shift” and press it.
8. In the window that appears, select the previously downloaded file with the extension .ipsw and confirm the choice.
9. The firmware recovery process has begun, now we are waiting for completion.

You need to remember that when flashing, all data will be erased. If you don't have a backup or you stored all your photos on a dead device without using iCloud, it won't be possible to restore them. In this case, you need to immediately contact authorized service centers, they will help you, but they will ask for good money for the work.

Possible difficulties

If errors occur during the flashing process, for example a warning appears with error No. 9, then the situation is much worse. Most likely, an important microcircuit inside the phone is damaged; it is unlikely that you can fix it yourself. In this case, you will have to contact a repairman, since without special equipment it is not possible to re-solder the microcircuit. Although our craftsmen have learned to do this too, I’ll leave a video about re-soldering a microcircuit with your own hands, in case someone finds it useful.

It happens that other types of problems arise when the iPhone does not turn on, a daisy appears on the screen and nothing happens. Most likely you will have to reflash the device, but first we’ll try to do a hard reboot, maybe it will help. Don’t be alarmed, there’s nothing complicated or scary; you won’t even lose data, as if you decide to reflash your iPhone.

Instructions on how to do a hard reboot, if the iPhone does not turn on, the iTunes icon and cable appear on the screen

• Press and hold the lock button and the home button
• We wait about 5-10 seconds
• There is a possibility that phone glitches will disappear
• If it doesn’t help, look at the previous section and repeat everything according to the instructions.

conclusions

After several attempts, your smartphone still doesn’t come to life? In this case, the optimal solution would be to turn to experienced specialists, although this will not be free, you will protect yourself from the risk of completely “bricking” an expensive device. What to do when the iPhone 5 s does not turn on and in an ultimatum form demands to connect to iTunes, you now know, read carefully and watch the video, in 90% of cases this will solve the problem.

Video instruction

On the tablet, the message “iPad is disconnected, connect to iTunes” will appear on the screen. How to unlock the device in this case? After all, restarting won’t help, and synchronizing with iTunes won’t get rid of the problem either.

To unlock the gadget, you can use recovery mode

There are several ways to remove the error. They depend on whether you remember the passcode and whether you have a backup copy of your data.

You can protect your personal information on iPad. So it will ask for a four-digit code when exiting sleep mode. You won’t be able to unlock your device with a simple selection of characters. If you enter the password incorrectly six times, the gadget will close access for a minute. And after ten attempts it will display the message: “iPad is disabled, connect to iTunes.” What to do if you forgot the code or someone else tried to guess it?

First, check if your device works with iTunes.

Resetting your password via iTunes

If you synced your iPad with your computer, the problem will be easy to resolve.

To remove the error, you can also click “Update”. The program will download the new software version. This method is relevant for gadgets that do not have Jailbreak installed. Jailbreak is a third-party program that allows access to files on iOS. This utility may not be supported by newer versions of the Apple operating system.

When you connect to your tablet, you will still have to enter a password. What to do if you don't remember it? Reset your iPad to factory settings and don't download a backup. This way you will lose your files and personal data. You will have to re-download all applications on the device and customize it for yourself. But it’s better than helplessly staring at the “iPad is disabled” sign.

Synchronization is not possible. iTunes asks for a password or gives an error

First of all, you need to connect your iPhone and computer using the USB cable included with your smartphone. If you connect your iPhone to your computer for the first time, the message “Connect to iTunes” will appear on the screen of your smartphone.

If your computer does not have iTunes, then you need to go to the official Apple website and download the iTunes installer. The download link will be located at the end of the article.

After clicking the “Download” button, the site will prompt you to save the version of iTunes suitable for your operating system. After downloading, install the program on your computer following the system instructions.

Apple cares about the security of user data, and in order to protect information on all iOS devices, it is possible to set a password. Its entry can be configured each time the device is unlocked or after a certain time interval of its inactivity. Having set a password, the owner of an iPhone, iPad or iPod may forget it. Taking this into account, Apple prompts users to try to enter the correct password 6 times. If none of the attempts are successful, the device will be locked, and the user will see a message that he will be able to try entering the password again only after a certain time. If you make a mistake 4 more times, the following message will appear: “iPhone is disconnected, connect to iTunes.”

Restoring iPhone or iPad

Apple recommends that if you receive the "iPhone (iPad) is disabled, connect to iTunes" error, you can restore your device. This can be done while preserving the data if you previously created backups using iTunes. In situations where this was not done, restoring an iPhone or iPad after entering incorrect passwords and causing an error will only result in data loss.

To recover an iPhone after ten incorrect password entries, you need to do the following:

After completing the device recovery procedure, the password will be reset, and you will be able to use your iPhone or iPad again.

Remote password reset on iPhone and iPad

Another effective way to get rid of the “iPhone is disabled, connect to iTunes” error is to reset it remotely. This can be done if the device was activated before the problem occurred. It allows you to track the device, as well as perform some remote manipulations with it, including erasing all information from the device.

You can reset your iPhone password using the service from any computer, tablet, smartphone or other gadget with Internet access. To do this you need:

All information from the device will be deleted and the “iPhone is disabled, connect to iTunes” error will disappear. You will be able to restore the device from existing copies or configure it as a new device.

Additional passcode attempts on iPhone or iPad

If the error “iPhone (iPad) is disabled, connect to iTunes” appears on the screen, you can bypass it and get 10 more attempts to enter the password. The method is as follows:

If you can reset password entry attempts using the specified method, you can do this ad infinitum, repeating the steps described above over and over again and receiving 10 additional password entry attempts.