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Why Nokia Lumia won't turn on. How to turn on Nokia Lumia. When a smartphone cannot obtain an IP address

A review of the Nokia Lumia 520, of all “lumies” in general, or of OS Windows Phone 8 - it’s hard to say what is the best title for this article. However, in our case, the problem manifested itself precisely in the Nokia Lumia 520, so we’ll start with that.

I gave this yellow smartphone to my wife for her birthday earlier this month. The device is certified for Russia (Rostest). On the same day, we went to the MTS store to exchange a regular SIM card for a microSIM. Exchanged. Since then, the experience of using the device began. By the way, the firmware on the smartphone is up to date: updates were immediately installed “over the air” through the corresponding menu.

The problem appeared on the second day: an outgoing call was made, the connection was established, but there was silence in the conversational dynamics, the interlocutor could not be heard. Calling back did not help, the sound reappeared only after rebooting the phone.

We thought - it doesn’t happen to anyone, the device is complex, it malfunctioned, or maybe it’s an MTS or SIM card problem. But a day later the situation repeated itself - already with an incoming call. The phone with the ringer on simply vibrated; when answered, there was deathly silence in the speaker. The microphone most likely didn't work either. The second call led to the same thing. Again, only a reboot helped.

Of course, we were upset, but considering that rebooting helps, we decided that the issue was clearly of a software nature and it was worth waiting for software updates. Moreover, two weeks have already passed and it will not be possible to return the smartphone to the store.

Two more days passed, then my wife was listening to music with headphones on her smartphone, and at that moment I called her: again the same problem - I couldn’t be heard, I couldn’t hear her either. She tried speaking both through a headset and without it. After the connection was interrupted, the music did not start playing either - the device generated some kind of error. At least with headphones, at least without. A reboot helped, but literally half an hour later the problem appeared again! At the same time, I myself had been tormenting the device for a long time, trying to find a way out - the music in the player would not play (the smartphone tried to open each track for a long, long time, but to no avail), and I also could not listen to the ringtone. There was no sound coming through the headphones either (the conclusion is that the speaker itself is working). And, of course, the phone did not ring when there was an incoming call, but only blinked the screen, and after picking up the phone the speaker remained dead.

An attempt to adjust the volume, change the melody, turn off 3G Internet or switch the phone to 2G mode, disable the energy saving mode and other manipulations did not lead to anything. Only reboot. At the same time, the phone is practically “clean” - contacts are loaded, mail is configured to work, Skype is installed, Mail agent is installed and that’s it. No viruses for you.

I decided to turn to Nokia for help. To do this, I went to their official website and in the “Contact” section, I selected “Visit support page”. There is a field “Need additional support” with the column “Enter the serial number (IMEI) of your phone”, which I did, having found out the name by *#06#, after which I logged in with my Microsoft account and I had the opportunity to chat with a specialist Nokia technical support via online chat.

The girl answered all my questions regarding the described bug quite tactfully and skillfully. Her opinion is that the problem is the new SIM card, which was incorrectly registered in the phone software. She had not heard anything about the jamb I was describing, the problem was not widespread (according to her information), so I was asked to make a backup of all data and perform a general reset of the phone to factory settings. Thus, the software will be completely reset and the glitch should disappear. In principle, the usual solution proposed by any support service is: a) do a general reset b) replace the SIM card.

We listened to the advice and did a general reset. Of course it didn't help - Today the situation repeated itself again. The phone rang, but after answering there was silence, no voice could be heard. The chime is just a vibration and the same silence in the speaker, the microphone also does not work.

At the same time, I Googled this topic, asking the search engine queries such as “nokia lumia sound disappears”, “nokia lumia speaker sound disappears”, etc. As a result, I realized that the problem is quite widespread and apparently only the manufacturer himself does not know about it (as usual, however). Let me give you examples:

1. Question/answer on the Microsoft website regarding the Lumia 920 - answers.microsoft.com:

2. Question/answer on an unofficial site dedicated to Nokia Lumia - lumiaru.com:

3. In the same place, but about another model - Lumia 720:

4. Discussion on the forum dedicated to Windows Phone - w7phone.ru:

5. Discussion of Nokia Lumia 520 on the famous resource w3bsit3-dns.com:

6. Discussion of a similar bug in Lumia 920 on the official Nokia technical support forum:

And that's not it. Previously, I found an example of the problem of sound loss in the FAQ on the website of the Windows Phone operating system itself. The solution was to make a general reset or stomp into the SC. Just the point?

I also came across a topic on some forum with exactly the same jamb, only on a Windows smartphone made by HTC.

Conclusion: The described problem is not only with Nokia Lumia, but with Windows Phone 8 in general. Or a Windows glitch appears with a certain application. Possibly a problem with some specific micro-SIM cards (MTS?), although the sound disappeared not only during the communication session, but also simply while listening to music. That is, the buyer of any smartphone on this operating system is not insured against this trouble. And the jamb is clearly not new, but it is very, very sad, and when it will finally be found, understood and corrected, science does not yet know. Maybe never. But still we wait and hope. Because, frankly speaking, I don’t see the point in taking a smartphone to a service center - the malfunction is most likely software, and there is simply no cure for it yet. Unless you flash your smartphone to custom firmware at home and lose the official warranty. Maybe it will help, but I can’t say for sure - I haven’t tried it. Or this case is individual, therefore it concerns only the nth audience of users of certain applications. Wait and see.

PS. I asked a question about the problem on the official Nokia support forum. My topic was pasted as a message to a whole thread of similar victims. The only complaint is that the sound disappears. As an assumption, the situation is typical for those who have Mail Agent or ICQ installed. In our case there is a Mail agent. Now let's take it down and test it. Then I’ll write back as an addition to the article. Discussion at the link.

Update from December 24, 2013

So, uninstalling the Mail Agent application is indeed solved the problem: Over the past 5 days, the sound on the smartphone has no longer disappeared. What conflicts with what - Mail Agent with Windows Phone or Windows Phone with Mail Agent - remains behind a veil of secrecy. However, the tablet was found, so if you are worried about the same problem, you can eliminate it by simply demolishing the crooked application.

Any technology is subject to failures and operational errors. Smartphones running Windows 10 Mobile are no exception. If your Nokia, Microsoft Lumiya or other phone on the “ten” does not turn on or is frozen, then read this article to the end, perhaps you will find a suitable solution.

First of all, don't panic. And you don’t need to immediately run to the service center, where they will probably charge you quite a lot of money for fixing some minor error. Try the methods described below first and if they do not help, then you can think about going to a service center.

Regardless of whether your Lumiya is frozen or does not turn on at all, you can restart the phone by simultaneously pressing two buttons: Volume down keys and lock keys (on/off). Press and hold these buttons for 15-20 seconds. Before this procedure, connect the charger to the device!

If everything worked out, the smartphone display should go dark, and then vibrate briefly after 1-2 seconds. After this it will reboot.

Factory reset

Even if the phone is completely frozen, you can reset its settings to the factory state. How to do it? Press and hold simultaneously volume up and on/off keys. After this, an exclamation mark should appear. If this happens, then you need to do the following:

  1. Click the add volume button;
  2. Turn down the volume;
  3. On/off button;
  4. And turn the volume down again.

Flashing

You can fix the error due to which your Windows 10 smartphone freezes or does not turn on by flashing it. You can do this using the official utility from Microsoft, it’s called Windows Device Recovery Tool.

In fact, these methods are relevant for all Lumia smartphones (925, 920, 625, 520, 720, 640, 800, 1020, 510, 635, 630, 710, 730, etc.) and other phones running on Windows Phone and on Windows 10 Mobile.


Is there a Flash Player for Windows smartphones and is it needed at all?

The Windows Phone mobile operating system is now very actively developing, and it’s hard to argue with that. I also have a Windows Phone (Nokia Lumia 925), and I am very pleased with it. To be honest, I'm tired of Android, I want something new. But this article is not about my Lumia, and not about which OS is better. Phones running this operating system work stably, and in terms of accessing the Internet via Wi-Fi, everything is just as good.

For example, over several months I have not noticed a single problem in which Nokia Lumia would not want to connect to Wi-Fi, or the Internet would not work.

But, as I noticed, various questions appear about the problems that still arise when trying to connect a Windows Phone to Wi-Fi, or after connecting. Typically, these are problems when a connection to a wireless network is established, but sites on the phone do not open. Or, for example, when Nokia Lumia does not see the Wi-Fi network. Moreover, he does not see only one, the desired network, but he sees the neighboring ones.

In this article, we will try to figure out why problems may arise with connecting a Windows Phone to wireless networks, and how to solve these problems. At the moment, version WP 8 (I will show this version as an example), an update to Windows Phone 8.1 will be released soon. Perhaps there will be some changes in working with wireless networks.

Windows Phone connects to Wi-Fi, but the Internet does not work

This is probably the most popular problem. And as a rule, it is not the smartphone that is to blame for this problem, but the access point (router) itself. You connect the phone to the network, I wrote how to do this in the article, it connects (status: connection established), but when I try to open the site in the browser, an error appears: “The page cannot be displayed”. Applications such as VKontakte, Twitter, Skype cannot access the Internet.

When a smartphone cannot obtain an IP address

Typically, routers themselves distribute IP addresses and have a DHCP server enabled. But it happens that DHCP is disabled for some reason (when, for example, IP is registered manually on devices). To be honest, I haven’t found how to manually register an IP address on Windows Phone 8. I think that in Windows Phone 8.1 this problem will be fixed.

If your phone is unable to obtain an IP, you will most likely see an error something like: “The phone cannot connect to the Wi-Fi network because the network is not responding. Please try again later". Or, next to the name of the network, there will simply be an inscription “protected”.

You need to check if the DHCP server is enabled in the router settings. If not, then turn it on. I wrote how to do this in a separate article. See after the heading “Checking whether the DHCP server is enabled on the Wi-Fi router.”

You can also try the one on which your wireless network works. Try, for example, just n, or g.

Nokia Lumia does not see Wi-Fi network

When I write Nokia Lumia, I mean any phone on Windows Phone 🙂, well, you understand.

I highlighted a problem on some forum that Lumia (I don’t remember exactly which model), I didn’t see my home wireless network. It simply wasn't on the list of networks available for connection. The problem is not uncommon and can occur on any device.

So, in the case of an operating system from Microsoft, I would also advise changing the channel on which the router broadcasts your wireless network. How to do this is written in detail. Since it is interference on the channel that usually causes such problems. Try some static channel rather than Auto mode. And don't put the channel higher than 12th.

Afterword

It seems like I wrote about all the popular problems. If you have encountered any other problem with the Internet via Wi-Fi on Windows Phone, or know some new solutions to the problems described above, you can share useful information in the comments. Don't be lazy :)

The Internet via Wi-Fi does not work on a phone with Windows Phone 8 (8.1)? Solving problems connecting to Wi-Fi on Nokia Lumia updated: June 6, 2014 by: admin

02.06.2017 Frank 6 comments

In modern Nokia phone models, such as Lumia 720, 1020, 925, 920, 625 and so on, we find more and more advanced technologies.

Unfortunately, from time to time they may refuse to obey us and freeze. If you are one of the owners of Nokia Lumia models, see below how to deal with this problem.

When your Nokia Lumia is not responding - it's frozen, then the easiest way to bring it back to life is to remove the battery.

Unfortunately, some of the Nokia Lumia phones have a built-in battery, so this option will not be available to you.

This may happen on the screensaver, on the logo when turned on, or during operation when it does not respond to anything - then use one of the reset methods described below.

NOTE: a Nokia keyboard, for example, 210.2, can also freeze, but the methods below will not always work, there are other technologies. What is provided here applies to those that work on Windows Phone.

Nokia Lumia is frozen - do a soft reset

Its task is only to reboot the phone and restore it to a working state.

This is a non-invasive way to reset your phone without losing all your data and images. How to do it?

If your phone does not respond to normal presses of the power button, press and hold it while holding down the volume down key for a few seconds.

After some time, the phone should vibrate and restart. Unfortunately, in difficult cases, this method may not be effective. Then try a hard reset.

Nokia Lumia phone freezes - do a hard reset

Using this method, you need to remember that after this operation, all data on the phone will be deleted.

This can only be done when the phone is turned off. If this is the case, then press and hold three buttons at the same time: volume down, power and camera.

Wait for vibration to appear and release the power button. Then do not release the volume down and camera buttons for about 5 seconds. Next, the process of restoring factory settings will begin.

NOTE: The above applies to Windows Phone 7. If you have Windows Phone 8, read below.

Be sure to turn off the phone, press “Power” + “Volume Down” and hold it until it vibrates.

When vibration starts, immediately release “Turn on” and hold “Volume” until an exclamation mark appears on the screen.

Now press the combination “Volume (+)”, “Volume (-)”, “Power on”, “Volume (-)” once in succession. After this, recovery will begin.

Why do Nokia phones freeze?

Most often, Nokia phones freeze due to memory. For example, in Lumiya 720 it is only 512 MB.

Therefore, they need to be cleaned of “junk” from time to time, otherwise they will start to freeze (try to have 50% free).

They can also freeze due to a software glitch. Then usually the problem is solved by flashing it, which is not difficult to do yourself.

Nokia can also freeze due to hardware reasons. For example, through the failure of some component.

What to do? Send it for diagnostics, since without special equipment it is most often impossible to find out the cause.

Of course, other reasons cannot be ruled out, but these are individual, not typical. Good luck.

6 thoughts on “What to do if your Nokia phone is frozen”

    Thank you, a soft reset helped me.

    Answer

    IT’S VERY UNCOMFORTABLE WITHOUT COMMUNICATION, THANK YOU, SOFT RESET HELPED ME!


    Nokia Lumia smartphones have proven themselves to be devices that rarely experience hardware or software failures. However, sometimes situations arise where they do not turn on or charge. As a rule, this happens due to an error in the software; in other words, there is a system glitch that prevents the phone from turning on. You can solve this problem as follows:

    If not Nokia Lumia 520,620,720,820,920 turn on and other smartphones running Windows Phone 8:

    - connect the phone to the charger

    - Press the power button and volume down button simultaneously and hold for 15 seconds.


    As a rule, these simple actions are enough to “revive” the device. If this doesn't help, you should try keeping your phone on charge for at least 20 minutes and try again.

    You can also try to do a hard (hard) reset of your phone, for which you need to simultaneously hold down the power button, volume down button and camera button. However, it is worth considering that a hard reset will delete all applications, games, photos and files. You can read more about soft and hard reset in.

    In case of failure, it is best to contact the service, since trying to restore the phone yourself by flashing it via a PC can completely “kill” it.

    For Nokia Lumia 610,710,800 and 900, the procedure is similar to smartphones running Windows Background 8.