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The channels on the satellite are poor. Problems with the receiver. Telecard doesn't work

The work of the largest satellite television operator is based on modern equipment and software. A complex process does not provide insurance against malfunctions and errors, the most common of which is the absence of a signal. If Tricolor does not work, today we will look at the most common causes of the malfunction and how to fix them. You can fix the problem yourself; to do this, you will need to carry out preliminary diagnostics and follow the instructions provided.

Unstable transmission of prepaid service packages is associated with many external and internal factors, each of which requires individual consideration. The following reasons can be tentatively identified:

  • engineering works. The operator may update software or components, which prevents you from using the operator's services for some time. Subscribers are notified in advance of such work by publishing the relevant news on the official website or organizing an email newsletter;
  • incorrect connection. The most common reason for the above message to appear on your TV screen. The problem may lie in an incorrect connection or in the satellite position settings;
  • bad weather conditions. The principle of satellite television is the exchange of a signal between a satellite dish and a satellite. Heavy rain, snowfall and other natural phenomena may adversely affect the provision of services;
  • Problems with software settings and firmware updates. Here you may need either a reset to factory settings or a complete reinstallation of the system.

Each of the above reasons can be identified during diagnosis. You should additionally consider the full algorithm of actions for a specific error, which will speed up the troubleshooting process.

What happened to Tricolor now?

The official website of the largest satellite television operator in Russia not only contains tariff information, but also notifies its customers about upcoming technical events. It is recommended to periodically visit the news section to stay up to date with the latest events. Subscribing to the newsletter by email will help you find out what is happening with Tricolor TV today. You can activate it in your user account. To do this you need:

  1. Go to the main page of the control panel, where you will be asked to register and further authorize;
  2. Fill out the required form, indicating personal data and login parameters;
  3. In the settings section, enter your own email address and activate the newsletter system.

If problems with Tricolor TV are not related to the planned work, you should independently carry out preliminary diagnostics and correct the problem that has arisen.

Tricolor TV does not work - what to do

Initial diagnostics are based on identifying the location of the malfunction. Turn on the technical channel, if the image is not broadcast, the reason is hidden in:

  • improper installation and configuration of equipment;
  • failure of technical components;
  • bad weather conditions;
  • software problem.

If the technical channel is displayed correctly, you will need to restart the receiver and initiate a reconnection with the satellite. The problem of “why Tricolor is not working today” is easily solved. To do this, just completely disconnect the equipment from the network for a few minutes. If after this action nothing happens, reset the settings to the factory level, since problems with the receiver are often associated with incorrect functioning of the software.

Additionally, it is worth mentioning the possibility of equipment incompatibility with some service packages. So, an outdated receiver will not be able to broadcast HD channels. Please check technical specifications in advance.

Factory reset and software update

Resetting the settings can be done independently using a regular remote control. To do this, follow these steps:

  1. Open Menu or Settings. The names and locations of functions may vary depending on the specific model of technical device used;
  2. When you go to Options, you may be asked to enter your system PIN. The default is "0000";
  3. Select “Reset settings”, confirm the changes;
  4. Wait for the action to complete, after which the equipment will reboot;
  5. Proceed with reconfiguration.

You will be asked to specify basic parameters and search for channels. This can be done manually or automatically, for the client’s consideration.

Diagnostics of correct settings and operation

Considering why Tricolor TV does not work: it says no signal today 2019, you need to go to technical equipment if resetting the software to the factory level did not bring the desired result. The "No connection to server" problem may be due to incorrect wiring. Check the compliance of all ports and connectors according to the basic operator's instructions.

An incorrectly installed antenna is also often the reason for the lack of signal. A satellite dish is an important element that serves to transmit and receive data packets from the server. Position adjustments are made according to your location. Detailed information, a table of inclination level and recommended location are published in the corresponding section of the official website. If you have problems troubleshooting the problem yourself, contact qualified professionals for help.

If the above methods do not help, there is a high probability of device failure. If you have not violated the warranty obligations, the receiver will be replaced free of charge. To do this, it will be enough to visit the nearest service office and leave a corresponding written application.

This happens - it showed yesterday, but today it doesn’t.

If the signal is lost from all or one satellite, do not panic and immediately call a technician. In some cases, you can fix everything yourself.

In what cases can the signal be lost?

After updating the channel list, the DiSEqC ports are not set correctly or not at all.

The solution is very simple. In the installation menu, select the desired satellite and at the desired frequency (look in the channel information by pressing the Ok or INFO button on the channel)

We go through the DiSEqC ports one by one. Usually in most cases 4 port DiSEqC. Select the desired port, see the signal (colored stripes) and save. We do this with the rest of the satellites.

If you downloaded a list of canolas from our resource, we suggest reconnecting the order of the DiSEqC ports on the antenna itself according to this diagram, because adjusting DiSEqC in the receiver can be difficult for an inexperienced user.

If the receiver was not updated, and the signal disappeared on its own.

All connection procedures should be carried out with receiver turned off.

First of all, you need to inspect all connections, F-connectors for contact, and if necessary, clean the wire again. We inspect the cable for damage, you can even ring it with a tester.

We look at the caps of the converters to see if there is ice, snow, droppings or other obstacles to radio waves. Often, after 7-10 years of service of the converter, cracks may form on its lid due to age or even fall apart. If there is any, we replace it. Doesn't help, let's move on?

The procedure will be relevant if no one touched the antenna.

We check the functionality of DiSEqC and converters. To do this, you need to disconnect all the converters and connect them directly to the tuner one by one. If signals appear, then we simply buy another DiSEqC and change it, connect it in the same sequence as the previous DiSEqC. If there is no signal, then there is a possibility that the converter needs to be replaced. To know for sure, we simply replace the non-working one with the neighboring one - there will be a signal - the converter 100% needs to be changed. It is advisable not to move the multifeed, as the antenna will have to be reconfigured. Just unscrew the plastic fastener. When purchasing a new converter, it will be enough to install it in place of the burnt one and connect it.

This material will discuss the situation when, instead of a television picture of your favorite TV channel You receive a "No Signal" message. At the same time, I will make a reservation that you receive the television picture from a satellite receiver. It doesn’t matter what model of receiver you use or what satellite television operator you connect to. The message will be approximately the same and appears on the TV screen at the most inopportune moment.

In this situation, it is very important to understand who exactly is issuing the message about the lack of signal - the TV or the satellite receiver itself. These are two big differences. If there is no signal from the satellite receiver, the TV itself issues a message about the lack of signal. In the case when there is no signal from the satellite dish, a message about the absence of a signal is issued by the satellite receiver.

If we see a message about no signal displayed by the TV itself, then we need to deal with connecting the video cable from the receiver to the TV. Perhaps the connecting cable was damaged, it simply came off from the video output of the receiver or from the video input of the TV. Another explanation is that the wrong video input is set on the TV itself. The fact is that a modern TV is equipped with almost a dozen different video inputs. And you need to make sure that in the TV menu the video input to which the video cable from the satellite receiver is connected is set as active. Selecting the correct video input in the satellite receiver menu is done using the “INPUT” button on the TV remote control. Another such button may be called "SOURCE". Or it may not be signed at all, but simply marked with a pictogram - see the instructions on the TV.

The question may arise - “how do you understand who displays a message about the lack of signal on the TV screen - the receiver or the TV itself?” It's very easy to understand. You need to pick up the receiver's remote control and call up any element of its menu - a list of channels, a settings window, or something else. If the corresponding graphical menu window of the receiver appears on the screen, then the video signal from the receiver is being received by the TV and there is no problem in transmitting the video signal in the receiver-TV connection. This means that the message about the signal belongs to the receiver and there is no signal from the satellite dish.

If, with the receiver turned on, you try to call up the receiver menu, but do not see it, then this clearly indicates a problem in connecting the TV to the receiver.

In the case when the receiver menu appears regularly on the TV screen, we conclude that the “NO SIGNAL” message belongs to the satellite receiver and this message means that the receiver does not receive a signal via the downlink cable (antenna cable) from the satellite antennas.

There is no signal from the antenna - how to fix it

The receiver may not receive a signal from the satellite dish for a variety of reasons. Let's look at them in more detail:

1. The receiver itself is not configured correctly to interact with the satellite dish. The solution is to check the receiver settings and make sure they are correct.

2. The down cable from the antenna to the satellite receiver is damaged. The solution is to find the damage and fix it. Or replace the entire damaged cable.

3. The satellite dish converter has failed. The solution is to replace the satellite converter.

4. The antenna is mechanically damaged and is unsuitable for receiving a signal. The solution is to replace the satellite dish

5. The antenna has lost its direction to the satellite. The solution is to adjust the antenna for good signal reception from the satellite

This is what a message about a signal looks like when there is no signal from a satellite dish


There are other reasons for the lack of signal from the antenna

6. Solar interference. It doesn't last long. The solution is to wait until the interference ends

7. Prevention in the satellite-teleport system. The solution is to wait until the end of the prophylaxis. Call the call center of your satellite TV operator and find out whether prevention really takes place. Or go to the office. operator's website.

There is no signal from the receiver - how to fix it?

1. Make sure the correct video input is selected on the TV. If not, choose the correct TV remote control

2. Make sure that the required video output is enabled on the satellite receiver. For example, on the GS 8306 receiver, only one of two video outputs can work at one time

3. Try replacing the video cable. Often the short HDMI cable from the tricolor kit fails

4. Try connecting the receiver and TV using a cable with other connectors. For example. An HDMI cable was used for the connection; you can use a SCART-SCART or SCART-tulip cable instead. Or any other cable that fits the receiver output and TV input.

Connecting a receiver to a TV is not particularly difficult if you have at least a little understanding of how video equipment works.

Our service specialists perform the entire set of works necessary to ensure that the signal from the antenna appears on the receiver again and you can watch your favorite TV channels.

A service specialist can visit Krasnodar and its suburbs to set up the equipment.

This is what the message about the signal looks like when it is not on the TV from the satellite receiver


"NO SIGNAL" message. The message belongs to the TV

The largest digital satellite television operator in Russia and the CIS countries, Tricolor TV, uses sophisticated technologies and equipment in its work. Tricolor - there is no signal from the satellite dish; the reason may be due to incorrect installation of equipment or settings of the software part of the device. This may result in critical errors and the inability to broadcast the image. Let's take a closer look at this issue and identify the main causes of the malfunction.

This error remains difficult to diagnose, since there are a number of reasons for its occurrence. The most harmless of which is carrying out diagnostic work on the line. Such work is planned in advance, or is caused by a critical breakdown of the operator’s equipment. Detailed information can always be obtained on the technical channel or the official website of Tricolor TV in the appropriate section.

No technical work is being carried out, but not a single channel is working? Find out if other subscribers of the satellite television operator in your region have a similar error. If the problem is isolated, we will move on to further diagnosis and correction of the problem.

Problem with the receiver or antenna

The problem may be:

  1. incorrect antenna configuration;
  2. receiver malfunction;
  3. software failure.

Tricolor TV works on the principle of receiving a high-quality digital signal from a satellite using a satellite dish. Its further decoding occurs using the receiver and its software. If the satellite was installed incorrectly or changed its location on its own, this may be the problem. For diagnostics, you will need a working satellite where you can connect your receiver. If the image is broadcast stably, you need to redirect the satellite dish.

To do this, turn on the technical channel and gradually change the location and angle of inclination of the satellite. Detailed tables with tilt angles for all regions can be found on the operator’s website. If you cannot solve this problem yourself, call a Tricolor specialist to your home, who will manually reconfigure your antenna.

The problem is in the receiver

If connecting the receiver to a working antenna does not produce any result, the failure lies precisely in it. The basic method for fixing the problem is to reset the software to factory settings. You can do this in the receiver’s menu by selecting “Reset settings” and confirming your actions. Repeated setup after rebooting the device will determine whether the method helped restore system functionality.

If reinstalling the software does not help, the problem is that the receiver is broken. If you are unable to configure the system yourself, contact technical support.

Tricolor TV offers several ways to contact qualified specialists:

  • by calling the 24-hour support number;
  • use the online call function in the voice chat of the support page;
  • call specialists on Skype;
  • enter the online text chat of the technical support service;
  • leave a request in the billing of the user’s personal account.

The largest telecommunications operator is actively expanding its spheres of influence in various areas of work. Queries in the search engine “MTS television does not work?” are beginning to appear more and more often, and the reason for this is the following: TeleSystems have launched mobile, cable and satellite TV services into everyday use. Each of these methods uses its own technologies to receive, process and transmit data, which makes it difficult to develop an optimal single database.

In this material we will consider the most pressing questions and give detailed answers to them. Special attention will be paid to:

  1. reasons for the lack of signal on satellite services;
  2. diagnostics of cable connection type;
  3. features of operation on mobile devices and receivers;
  4. unstable operation of digital signal transmission.

MTS TV does not work? Don’t rush to run to the support service for help. Many of the faults that have arisen can be eliminated independently, which makes it necessary to perform manual diagnostics and identify the cause of the error. First of all, go to the news section of the company’s official website, where information about technical work may be published. Such information is communicated to the client in advance, warning about the possibility of unstable operation of the system.

If you can't access your favorite TV shows on your mobile device, follow these steps:

  • check the current status of your personal account;
  • make sure you have a paid subscription to a specific package of services;
  • The device must be connected to high-speed Internet and have a good satellite connection.

As a diagnostic measure, you can reinstall the proprietary application and restart the device. If these steps do not help, then you will have to contact your operator for help.

Why MTS cable TV does not work today

Although this type of connection is quite outdated, it is still actively used in some regions. If your MTS cable television does not work, as in the previous case, you need to make sure that no technical work or other service activities are being carried out. The main causes of malfunction in the cable type of connection are damage to the cable, which can occur along its entire path. Double-check its connection to the TV and make sure the connectors match.

If you were unable to detect the damage yourself, call the company’s qualified specialists to your home, who, using special equipment, will carry out detailed diagnostics.

MTS satellite TV does not work

Home satellite television uses complex technical and software components in its operation, which makes working with this type of equipment the most difficult. First of all, you need to pay attention to the stable functioning of the software, and then to the technical components. In this case, it is necessary to follow the step-by-step instructions, strict violation of which may lead to a more serious malfunction.

Digital television does not work - what to do?

If the client does not show channels on digital television, you need to contact the operator. This can be done in a variety of ways:

  1. by calling the toll-free hotline number;
  2. by contacting the service office in your city of residence directly;
  3. leaving a text request in the billing system of your personal account.

Formulate your request in advance and indicate all the actions taken, so you can speed up receiving the correct answer and solution to your problem. Experts will tell you why MTS TV is not working today and point out possible ways to fix the problem yourself. Otherwise, a qualified company employee will be sent to your home.

MTS TV does not work on TV

Also, one of the common reasons why MTS television does not work today is the lack of funds on the personal account balance. You can verify your positive balance by accessing the operator’s personal account. To do this, go through the registration and authorization process, after which you will be redirected to the main page.

Here you can:

  • find out the current balance of funds and order a detailed statement with information about transactions made;
  • connect additional services and configure the list of available channels;
  • gain access to the information section with the ability to communicate with the operator.

No signal - what to do?

The lack of signal in home television is associated with:

  1. software problems;
  2. incorrect connection of the satellite device;
  3. incorrect configuration;
  4. bad weather conditions and other external factors.

The software problem can be corrected by resetting the system to factory level. This can be done using a standard remote control by accessing the “System” menu. After resetting, unplug your device for a few minutes and turn it back on. You will be asked to re-enter some data, after which the equipment will try to contact the satellite.

If the problem has not been resolved, the “no signal” errors may be hidden in an incorrect connection. This question is more complicated, since here we have:

  • Incorrect installation of the satellite dish. The user must strictly comply not only with the side, but also with geographical data and external factors. There should be no foreign objects in front of the device;
  • The cable must be installed correctly and connected to the appropriate connectors.

Precise information on the above issues is provided in the official instructions.

Channels don't work

If certain channels aren't working for you, make sure you have the appropriate subscription. This can be done in your personal account; we have already discussed this process in the sections above. Incorrect channel search can also make it impossible to broadcast a particular television channel. It is recommended to reset the settings and search for channels again in manual or automatic mode. The official website offers precise frequencies for manual installation for study, which guarantees the best signal quality.

The problem is in the module

If studying the above material and following the instructions did not bring the desired result, and the channels still do not show, the reason may be a technical failure of the module. It is strictly not recommended to disassemble the receiver yourself, as this will void the warranty agreement and will be forced to pay the full cost of repairs in the event of a breakdown. Contact the official service center of the telecommunications operator, where professional diagnostics and module replacement will be carried out.