Poor audibility from the interlocutor on the IPhone. The iPhone's speaker has become quiet - why is the sound muffled On the iPhone 7 plus there is poor audibility
0“Don’t be lazy, dial the number of a friend, colleague or acquaintance and check the functionality of the speaker of your smartphone “without leaving the cash register”” - Dmitry, they won’t let you open the box until you pay. Surprisingly, I myself encountered this a year ago, when I bought 6s in November last year, and it was in iCases:
At that time, I was already taught that the 6s has a rare jamb in the form of a slightly darker upper part of the screen. When I bought the phone, I decided to check it before giving the money, to which the seller informed me that it was possible to open the box only after payment, and if there was some kind of mistake, the device would need to be sent for examination in any case, after which it would be a decision was made to repair or replace with a new one. Opening the box has something to do with Apple's warranty.
In my opinion, in the case of a jamb, it would be the sale of a deliberately low-quality product. It would be interesting to hear from an iCases representative, but it is unlikely to happen.
@w_maybach, you pay for the goods - you open the box - in case of defects, they must immediately replace it
otherwise, excuse me, you can also send any product with any defect for examination, I bought a TV - I opened it right there in the hall - half the screen does not work - oops! Sorry, for examination!
and according to the POSA, the seller is obliged to transfer a technically sound product upon sale; any Apple claims that contradict local laws are void in the territory where these laws apply
@w_maybach, after activating the device, the warranty countdown according to the Apple database begins. The reluctance to open the package is also associated with difficulties in subsequent sales if you suddenly change your mind - few people want to buy an opened and activated phone
@Adversa Fortuna, I know, the seller told me the same thing, to which I replied that I only needed to turn it on for the screen to light up, I, of course, was not going to activate it and enter any data. I believe that I have every right to make sure that they are selling me a technically sound device, and not a pig in a poke: I’ll open it now, there will be a defect, and the device will leave the store for my 50 thousand (or how much I paid there, I don’t remember) for two weeks in the SC. This is nonsense.
I had no intention of changing my mind, I came to pick up the order and had already dumped out a stack of red bills, so: if it’s defective, then they themselves return it to Apple, if everything is ok, then I take it.
In addition, Dmitry suggests checking the speaker. I don’t know how to do this then without giving the money first.
@w_maybach, due to the dark top of the screen in 6s (the jamb is not rare, but widespread), I changed it 5 times under warranty :) True, the action took place in Spain
@fantique, well, that’s what happened to my ex, in the end without examinations, etc. I changed it for her, but I don’t remember the name of the store. I was afraid of this, so I wanted to check before giving money (by the way, I think that I have every right to do this).
@w_maybach
They tried to deceive you.
The legislation clearly states (I won’t look for it now) that packaging is not needed when returning defective items.
For example, they took me and a friend to Mvideo. We immediately checked on the spot, at the service table. Fully checked, with activation. As a result, his device did not catch the network, everything is fine with me.
They replaced it with a new one without any questions.
Always check directly in store. If they find a jamb there, they will immediately change it. If you left the store and your phone died, excuse me, the examination takes up to 14 days.
@Timsan, I'll clarify: I was not allowed to turn on the device. There was no point in taking it out of the box, although they didn’t even seem to want to let me open it. It was definitely not possible to turn it on.
Cellophane is not needed at all when returning to a store for any reason.
I had no desire to butt heads, to be honest, although I could have. I just arrived after work with a dying 5s (the power controller had given up its life), I wanted to pick it up and leave. Actually, I gave the money, opened it, checked everything carefully right in front of the seller, everything, fortunately, was ok :) If it had not been, the conversation would have been completely different.
@w_maybach, so what I mean is, check it without leaving the store. It’s clear that you will have to pay first (although this defies logic), but it’s like that everywhere - I paid, went to the check table and made sure with the consultant that everything was ok. In general, hemorrhoids begin from the moment you decide: “I’ll buy a new iPhone!”
@Dmitry Bardash, I don’t mind at all, but not when they tell me: “You put some money here in the cash register, and then open it. If there is a defect, we will take you for an examination for two weeks, after which you will either be given a new device or have this one repaired.” Excuse me, but this is a form of mockery and humiliation if that’s what the seller says, in front of whose eyes you just removed the film.
With the release of the iPhone 7 and iPhone 7 Plus, “immersive surround sound” is not the least important feature of Apple’s new smartphones. However, its implementation misleads users who mistake two pairs of decorative grilles at the bottom of the case for a stereo system. But in fact there is no stereo there.
Starting in 2016, the iPhone said goodbye to the headphone audio jack - that's a fact. Instead of the previous round hole, the bottom edge is decorated with two grilles. It is logical to assume that there are hidden speakers there, with the help of which a stereo effect is created when the smartphone’s speaker system operates. Alas, this is self-deception - if we look at the specifications on the official Apple website, we will find that behind one of the decorative grilles (on the left side of the Lightning connector) there is only a microphone. And behind the second (on the right side) there is a single edge speaker and an additional microphone.
Stereo sound in iPhone 7. iPhone 8, iPhone X, iPhone XR and iPhone XS is created using a speaker located next to the hearing, which is located at the top of the device.
When you talk on the phone, an acoustic wave is transmitted to your ear from only one of them, but if you turn on the music at full volume, both devices will start working. Twice the energy means twice the sound, which is also noticeable when using speakerphone. Plus, Apple hints that the latest iPhones have “increased dynamic range” compared to older models.
What then is the symmetrical grille at the bottom of the iPhone 7, iPhone 8, iPhone X and iPhone XR for?
For the sake of beauty, literally. More precisely, perforation was vital for the microphone to function properly, so the designers simply added the same pattern on the other side for symmetry. And there will probably be dust bunnies accumulating there.
It should be noted that with the release of the iPhone XS, the grilles at the end became asymmetrical.
The photo below shows the ends of the iPhone XS Max and iPhone XR.
Hello everyone! We continue and today we are already finishing (for the next year - this is almost certain) the topic of manufacturing defects in iPhones. Next up is the new iPhone 7 and its larger brother, the iPhone 7 Plus. Did Apple engineers manage to make a wonderful gadget without any defects? Now let's see and find out...
Important note. Since the devices are new and have only recently gone on sale, the article will be updated as information becomes available about new defects identified in the iPhone 7. And you too can take part in this. Why not? If you have anything to add or you yourself have encountered any common defects in the iPhone 7 (Plus), then do not be lazy and be sure to write in the comments.
That's it, we're done with the introduction. Let's move on to the most important thing - defects. Begin!
iPhone 7 processor hiss
Just like that, trouble came from where it was definitely not expected. The new A10 Fusion processor installed in the iPhone 7 and iPhone 7 Plus turns out to hiss and make different sounds under heavy load. What is meant by heavy load? Games, watching videos online, testing in various programs, etc. Moreover, as it turns out, this very processor (to be more precise, transistors or whatever is on it) produces sounds on almost any iPhone 7. Somewhere it’s quieter, somewhere it’s louder, but in general – the “seven” hisses and that’s fact.
But what’s more interesting is that this is, if not normal, then close to it. Almost every iPhone makes this kind of noise, they just didn’t pay attention to it before. And then the hysteria began:)
Of course, when we say that any iPhone makes noise in this way, we mean quiet sound. If the sounds are strong, then it is better to turn off the device and return it under warranty; this is a definite defect. Appe knows about this and exchanges such iPhone 7s for new ones without any problems.
Problem with the speaker - it’s hard to hear the interlocutor in iPhone 7
In the comments to this article (thank you!), and on various other resources, many users note the fact that the sound of the speaker in the iPhone 7 is a little unusual - “like out of a barrel.” Considering the fact that some people are already taking their iPhones with a similar problem to the service (and they are replacing them there!), we conclude that the iPhone 7 has a new defect - a poorly working speaker. If possible, be sure to check when purchasing.
There are really two nuances here that you need to remember before running to the service. If your interlocutor is hard to hear on iPhone 7, then:
- First, be sure to change the SIM card, especially if you have had it for a long time and have been cut for Nano Sim yourself. Well, or just check with another, “normal” SIM card.
- The iPhone 7 now has moisture protection, and such a dull sound during a call may be due to the presence of special protective membranes. Which, on the one hand, prevent moisture from getting inside the case, and on the other, slightly distort the sound during a conversation.
And that's all for now. At the moment, there are no more known manufacturing defects in the iPhone 7 - a perfect smartphone :) Of course, over time, defects will appear, where would we be without it. But for now, that’s it.
P.S. Like and if you have anything to add to the article, write in the comments - we’ll collect all the shortcomings of the iPhone 7 in one place!
One of the most unpleasant phone breakdowns is a non-working microphone, due to which the interlocutor cannot hear you well. Let's look at the causes and ways to troubleshoot microphone problems on iPhone 7.
Why can't my interlocutor hear me on iPhone 7?
The reasons why your interlocutor cannot hear you on an iPhone 7 are often due to a faulty microphone.
- Contact failure due to mechanical damage
- Water entering the microphone cavity
- Microphone clogged
- Software error
Before correcting deficiencies in the microphone, we recommend testing it using a voice recorder. Perhaps the interlocutor’s ear speaker is faulty, which is why they can’t hear you. When recording your voice on a voice recorder, make sure that the speaker grille is not covered with your hand or cover. When playing back, the recording should sound clear; if there is interference and noise of various kinds, then the microphone is faulty.
In case of mechanical damage or oxidation of contacts, as well as manufacturing defects, the best solution is to replace the microphone.
DIY microphone replacement
You should start replacing only if other troubleshooting methods (rebooting the operating system, cleaning the microphone mesh) did not help.
To replace the bottom cable you will need the following set of tools:
- Triangular screwdriver
- Plastic paddle or pick
- Forceps
Replacing the bottom connector is performed in several steps:
- Using a screwdriver, unscrew the two screws on the bottom of the smartphone (near the charging connector). Use a pick or plastic spatula to pry up the smartphone screen and carefully disconnect it from all latches
- Unscrew the two screws from the battery protection. We take out the protective panel and unscrew the 14 screws on the bottom cable. Since the screws differ in size, you should remember their location
- Using a spatula, disconnect the polyphonic speaker, Home button and antenna
- The bottom train is attached with glue, so it can also be removed by carefully prying it off with a spatula
The lower cable has been removed, and the cable with a working speaker is installed in the reverse order.
Additional microphone troubleshooting methods
If you experience difficulty hearing on your iPhone, we recommend removing the case from your phone. If the case fits too tightly to the smartphone, it will block the microphone slots, causing it to stop working correctly.
If the microphone becomes clogged, clean its mesh from debris and dust. To do this, use a thin needle. The operation must be performed very carefully so as not to damage the microphone.
A software error also quite often causes problems with the microphone. It is recommended that you simply reboot your phone first; if the problem cannot be resolved, then there may be a problem with the operating system. Download the new OS version. If you currently have it, then reset the OS to factory settings: go to “Settings” - “General” - “Reset” - “Erase content and settings”. This may solve the problem if you are sure that the microphone is working.
In September, official sales of the iPhone 7 and iPhone 7 Plus smartphones started. Not a single launch of new Apple products is complete without close attention from the media, so any bug risks becoming a tragedy on a global scale. One has only to remember the problem with the deteriorating connection in the iPhone 4, the peeling paint in the iPhone 5, and the bending iPhone 6 Plus.
No serious defects have been found with the iPhone 7 yet. Most problems can be solved by rebooting the smartphone, others can be fixed with the release of the next update.
1. Hissing sounds during intense work
The day after the start of sales of the iPhone 7 and iPhone 7 Plus, the first customer complaints about the operation of the devices appeared on the Internet. We are talking about the A10 Fusion processor, which tends to make “mysterious sounds” when the smartphone is used intensively.
According to the owners of the "Seven", the new 4-core processor begins to hiss during high loads. The sound can be heard through the body even at a distance from the gadget. This happens during moments of intensive operation of the computing module, which is not typical for any other Apple processor or competing chip from Qualcomm and MediaTek.
At the moment there is no simple way to solve this problem. If you feel that the sound is excessively loud, replace the device under warranty.
2. Low battery life
There are a number of problems with iOS 10 that specifically affected the use of the iPhone 7 and iPhone 7 Plus. It happens that the smartphone simply stops responding to touches or cannot connect to the Bluetooth network, and the mobile Internet does not work properly. However, many have traditionally complained about the battery life of the iPhone 7.
In 9 out of 10 cases, abnormal discharge of flagships is caused by the background operation of one or another application. In such cases, you need to go to settings, Battery section and look at the list of the most energy-intensive tasks. To improve the autonomy of smartphones, you need to return to the main settings screen, then go to the General -> Content Update section and disable the specified option for the “failed” application. The energy saving mode will also help extend the operating time away from the outlet: Settings -> Battery.
3. Poor sound quality during a call
Some iPhone 7 users have reported poor sound quality during phone calls. The corresponding complaints appeared on the Apple technical support website. The first to report the problem was a user named Stefan Fischer. His message dates back to September 16, the day iPhone 7 sales started.
In the thread discussing the problem, users left many comments with similar complaints. Most of them are iPhone 7 Plus owners.
Apple has not officially commented on the problem, but there is an article on the company's website entitled "Missing or distorted sound from iPhone speaker." In case of such defects, it suggests increasing the sound, rebooting the device, or removing dirt from the speaker using a brush with soft bristles.
4. iPhone 7 does not find the network after turning off Airplane mode
Some iPhone 7 and iPhone 7 Plus buyers are complaining about an issue with Airplane mode. After disabling the function, your cellular connection is lost.
Apple is already aware of the failure and has provided technical support with appropriate instructions. Anyone experiencing this issue is advised to restart their iPhone 7 and iPhone 7 Plus. If this does not help, then remove and reinsert the SIM card.
5. Problems with Lightning headphones
Some iPhone 7 and iPhone 7 Plus buyers have encountered incorrect operation of Lightning EarPods. According to users, from time to time the remote control on the Apple branded headset stops functioning and seems to freeze. This happens if you leave the EarPods connected to your iPhone 7 for a few minutes. The sound continues to work, but the buttons do not work. Users cannot switch songs or adjust audio volume, although the microphone works fine.
The problem with sound loss was resolved in the iOS 10.0.2 update. In order to restore the correct operation of the headphones, you need to update your iPhone 7 to a new version.
6. Problems with activation
In some cases, after you turn on your iPhone 7 for the first time, you may not be able to activate the device. Activation failure usually occurs when there are problems accessing the Internet. Check your network connection. If the problem persists, try switching to a Wi-Fi network. If the problem persists, try restarting your smartphone several times, or activating it by connecting to iTunes.
7. Unstable Bluetooth operation
Owners of recently released gadgets also complain about unstable Bluetooth wireless connections. On Apple forums, customers write that they cannot connect the iPhone 7 to their car stereo.
Some users of the device report that the smartphone works, but voice calls through the on-board system are distorted. Some users complain that the iPhone 7 disconnects from the car's on-board system after 10 seconds, after which the gadget can no longer be connected to the system. Most complaints come from BMW car owners.
If you encounter a similar problem, all you can do is wait. According to company representatives, Apple is currently working on an update that should fix the problems.
