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There is no sound (disappeared) when there is an incoming call on iPhone, what should I do? No sound on iPhone? Main causes and solutions

An iPhone on which the sound has disappeared actually loses most of its functions - it cannot be used either as a music player or as a means of communication. Therefore, a user who encounters such a malfunction is forced to immediately attend to its elimination.

The iPhone owner does not need to immediately prepare for the worst—calling for service and costly repairs. If the device is mechanically sound, then the user will most likely be able to solve the problem on his own.

The reasons why the ringer sound or sound during a conversation most often disappears on the iPhone can be divided into: software And hardware.

Software errors

Common software reasons for loss of sound include:

  • Failed jailbreak. Hacking the system can lead to a bug in the iOS code.
  • Installation of unofficial software. You should only download tweaks from Cydia that have been tested and recommended by experts on thematic portals.
  • Operating system freezes.
  • Incorrect iPhone settings.

Hardware problems

Hardware problems that can lead to loss of sound during calls and in the speaker are as follows:

  • Pouring. Due to liquid getting under the case, the headphone jack microcircuits are oxidized. Because of this, the iPhone constantly “thinks” that a headset is connected to it - although the 3.5-Jack connector is actually free. It is better to “treat” a flooded iPhone at a service center, but you should provide “first aid” to the gadget yourself. Our article tells you what to do if your iPhone falls into water.
  • The speaker or headphone input is clogged. This problem most often affects people who prefer to carry iPhones in their pockets without using protective cases. The speaker grid and the 3.5 connector inevitably become clogged with small debris and dust.
  • Mechanical damage to the speaker. Speaker failure is a consequence of physical impact on the mobile device. In this case, it is necessary to replace the speaker or at least the non-working microcircuit. The replacement can be carried out by a person who knows how to disassemble iPhones and owns a soldering paw.

What to do if there is no sound on your iPhone?

The average user will hardly be able to accurately diagnose the cause of the loss of sound. Therefore, measures will have to be taken to eliminate all sorts of reasons– starting with the simplest one.

You must follow this algorithm:

Step 1. Perform a visual inspection of the gadget. The reason for the lack of sound may lie “on the surface” and consist, for example, in the fact that the speaker is covered with a film or cover.

Step 2. Reboot your gadget. As a result of the restart, the cache will be cleared, temporary files will be deleted, and iOS will start working again. By rebooting, you can eliminate such a reason as operating system freezes. If after starting the iPhone there is still no sound, you should exclude this reason from the list of possible reasons and move on.

Step 3. Reset settings. Using this action, you will bring all the settings of your mobile device to the original configuration. Follow the path " Settings» — « Basic» — « Reset", Press " Reset all settings", then enter the password twice.

This type of reset will not delete the user's personal data, so it is not necessary to create a backup copy before this operation.

Step 4. Remove apps. Remember which of your actions preceded the loss of sound. Perhaps you installed a tweak from Cydia and then immediately discovered the problem? “Demolish” the applications and tweaks that you downloaded recently, reboot the device again and check the sound.

Step 5. Back up your data by any means. The following operation will lead to the deletion of information on the iPhone.

Step 6. Restore your gadget using DFU mode. Connect your iPhone to your PC with a cable, open iTunes and enter your Apple device in DFU MODE. How to start DFU mode is described on our website. When a question about restoring a gadget appears in iTunes, answer it positively.

If none of the above measures produce results, there are no software errors - the problem lies at the hardware level. Everything that the user can do in this case with his own hand– clean the headphone jack and speaker.

This work must be done as carefully as possible! Do not use metal tools (such as a needle), otherwise you risk scratching the contacts. You can remove dirt from the 3.5 mm jack using a toothpick or a thin swab with a cotton tip.

Recently, we often hear that someone’s iPhone suddenly lost sound, and after studying and checking everything possible in programs, modes and settings, an independent solution to the problem was not found. Why is there no sound on my iPhone?, and why did the mobile gadget behave this way? What could have happened?

Why is there no sound on my iPhone? There may be several reasons


  • Audio channel is dirty. This problem may be encountered by those iPhones that have been in use for more than one year, or those whose owners use the device in places where dust or small debris accumulates. The audio channel could simply become clogged with small dirt or dust particles, which led to a decrease in audio playback volume and a significant deterioration in sound parameters. Therefore, a dull sound with crackling, wheezing and rustling, and in other cases, the absence of sound at all, may be due precisely to a clogged audio channel. To eliminate this “misfortune”, simply clean the channel.
  • Moisture ingress. If liquid gets under the body of the device, it can cause the sound on the iPhone to disappear. Due to the effect of moisture on the “insides” of the device, oxidation of the microcircuits may occur, which will lead to “glitches”, during which the phone will independently activate and deactivate the “headset connection” mode, despite the fact that the headphones will not even be connected to the device . In such a situation, the sound disappears completely, and neither changing the settings nor rebooting the device can bring it back. You are unlikely to be able to cope with this violation on your own. The most reasonable thing in this situation would be to contact a service and repair center, where a technician will clean all oxidized contacts and also replace damaged elements.
  • Mechanical damage to the integrity of the speaker. The iPhone speaker may be damaged due to mechanical or physical impact, be it a shock, a fall, or severe shaking of the device. In such a situation, it is necessary to replace the damaged part, that is, the speaker. You probably won’t be able to deal with this breakdown professionally on your own. But replacing the speaker in the hands of a specialist will take no more than an hour. He will definitely determine why the sound disappeared on the iPhone.
  • Disconnection of the sound chip due to a fall or impact. iPhone 4, as it turns out, often suffers from sound problems. This is justified by poor-quality soldering of the chips, in comparison with its predecessors and the iPhone 5 and iPhone 6 models that came out later. Thus, after a fall, strong shaking or impact, the microcircuit responsible for controlling audio playback may become unsoldered. Such a breakdown must be repaired at a service center, where the technician will either resolder the original microcircuit or install a new one.
  • Problems with the headphone jack. There is a little trick: if the sound disappears, you can insert and pull out the headset several times in and out of the jack, and it is advisable to pull the plug out sharply. At 10-15 times the sound should appear. Sometimes this helps to restore sound to your gadget.

Reasons iPhone sound disappearing There may be various malfunctions and failures, which mainly lie inside the device itself. To avoid making things worse, it is best to entrust the repair of the device to professional specialists. And in order to prevent damage, you should handle the phone more carefully: do not drop, hit, shake, get wet, or get dirty.

A short video about why there is no sound when recording video on iPhone 5, 5S, 6, 6+. Telephone repair:

If the sound of an incoming call or messages has stopped playing on your iPhone, this does not mean that it is time to run to the service center. There is a chance that you have stumbled upon a rare, but not isolated bug. A simple reboot or turning on/off the silent mode switch may not help, which is why try using our instructions.

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What to do if there is no sound (disappeared) of an incoming call on iPhone

Despite the fact that the iPhone is a very reliable thing, sometimes users experience the sudden disappearance of the melody during a call. There is an incoming call, but there is no sound signal, what should I do? Below we will tell you how you can solve this problem.

Your iPhone may be muted

In most cases, the ringtone stops playing because the iPhone has been put into silent (silent) mode. Of course, this explanation is very simple, but often it is the most correct one, especially for completely “new” gadget owners.

ON THIS TOPIC: .

To fix this problem, check the volume switch on the left side of your iPhone. If the switch is on silent mode, simply slide it and music will play again when there is an incoming call.

iPhone needs to reboot

If the volume switch is in the right position, but the ringtone still doesn't sound, your device may need to be rebooted. A forced reboot will fix software errors that could cause the ringtone to disappear. How to reboot iPhone (4 methods).

No sound when incoming call on iPhone - Do Not Disturb mode activated

If your iPhone's ringtone stops ringing, check to see if Do Not Disturb mode is turned on. Users often mistakenly activate this mode without noticing it. If you see a crescent-shaped icon at the top of the screen, then you have Do Not Disturb mode turned on, which turns off all sound notifications.

Solving this problem is as easy as shelling pears. Swipe up from the bottom of the screen, open Control Center, and turn off the mode. The beep should now appear again.


Check your audio settings

It is possible that problems with the ringtone arose due to incorrect sound settings. Open Settings, select Sounds, and set the ringtone and notification volume to suit your needs. Here you can also enable Button Change, which allows you to adjust the ringtone volume using the volume button on the left side of the iPhone.

There is no sound when there is an incoming call on iPhone - headset mode is mistakenly turned on

If you have tried all of the above methods, but none of them helped, then the problem is somewhat more complex. For example, your iPhone may have been left in headset mode by mistake. This can be easily checked in the Music application or Control Center by clicking on the “ Devices".

Try connecting and unplugging the headphones several times, carefully cleaning the audio/Lightning connector with a toothpick, and restarting your iPhone.

Troubleshooting using AssistiveTouch

1. Open the menu Settings → General → Accessibility.

2. Go to the section and activate this function through the corresponding toggle switch. A dot with additional menus will appear on the screen, which can be placed anywhere on the display.

3. Tap on the menu AssistiveTouch and select " Apparatus».

4. There should be an icon on the right “ Mute" with a crossed out bell (if not, then move this function to this position), and on the left tap on " Louder" to increase the ringer volume.

5. Disable AssistiveTouch as unnecessary.

Hi all! In general, missing sound on an iPhone is not a very standard situation, since it certainly does not turn off by itself. However, you don’t need to immediately prepare for the worst, because this phenomenon can be caused not only by any mechanical problems, but also by software problems, which can be solved much easier. So, what to do and how to fix sound problems on iPhone, let's go!;)

Naturally, we won’t talk about such banal things as checking whether the vibration mode is turned on, the do not disturb mode () and whether the volume slider is turned up to maximum - this needs to be checked first. Let's get straight to the point and first we need to decide where there is sound and where there is not.

Here are some situations...

The sound on the iPhone is not completely gone - there is some sound in the headphones

In principle, partial loss of sound signals is usually characteristic of software problems, but not in this case...

So, we insert the headphones into the iPhone and check. If there is sound in them, but when you pull it out, it disappears, plus when adjusting the volume, divisions are not added (it feels like the volume buttons do not work), then congratulations, you are lucky.

The whole problem is in the charging or headphone connectors. Either dust got into them, or they oxidized from contact with water (how to act).

And thus the iPhone “thinks” that something is constantly connected to it - a docking station or the same headphones. By the way, this problem is more typical for older devices with a 30-pin connector - such as iPhone 4, iPad 2, etc. Why? It’s just that the connector itself is larger and, precisely for this reason, the likelihood of it getting dirty is higher.

What do we do? It's simple - in most cases, careful cleaning of the connectors helps.

Carefully! Using a toothpick or other object (preferably not metal, as the contacts can be scratched or bent), we clean out all the accumulated dirt or dust. After this, reboot the device. Then, just in case, we insert and remove the charger and headphones into the connectors several times.

By the way, if the contacts have oxidized (for example, after contact with liquid), it may happen that the device will have to be disassembled in order to clean not only the outside, but also the inside.

If you do not have such knowledge, I highly recommend contacting a service center, since if you repair it yourself, in addition to the sound, you can break something else - for example, the Home button cable and get something like this.

The sound has disappeared everywhere - the iPhone is completely silent

Here everything is a little more complicated, since the reason can be any - software or hardware.

  1. everything from the phone (after taking care of a backup or).
  2. We update the firmware or, if it is already installed the latest, then simply boot the iPhone. Without restoring from a backup! Restore it later when you find out the reason for the loss of sound.
  3. Let's check if the sound appears.

If after all these manipulations there is no success, then the problem is clearly “iron” and lies in... or anything!

Bottom cable, board, buttons, audio codec, etc. Therefore, without hesitation, we go to the service center. If the phone is under warranty and you didn’t do anything with it (dropped, beat), then just after a while you will get a new device (). If there is no guarantee, then the situation is certainly worse, but not particularly critical. As a rule, repairs related to lack of sound do not take much time. And it's worth a fair amount of money.

Over time, your favorite iPhone or iPad may become damaged. One of the common problems is the sound disappears. You should not immediately take the device to the service center; perhaps there is a chance to fix it yourself. Read the article to learn how to solve sound problems, quickly fix the speaker on your iPhone, iPad or IPod touch and make it work even better.

Possible problems with sound on iPhone, iPad, iPod touch and their solutions

Sound problems on Apple devices may include the following:

  • The speaker does not produce sound;
  • There is no sound when calling;
  • There is sound in the headphones, but the device itself does not play it.

In all cases, the cause of the problem is one thing - the operation of the external speaker. All that remains is to figure out whether the iron part of the device is broken or the operating part.

The sound works in headphones, but does not play through the speaker

In this case, you should pay attention to the notification panel, which is located at the top of the device screen. If there is a headphone icon on it, and at this time they are not plugged into a special jack, then the problem is in the input itself. Most likely, some debris, dust or water has entered the input into which the headphones are inserted. In this case, the system will begin to think that something is connected to the device and output sound not to the speaker, but to an external headset. To get rid of the problem, you need to manually clean the connector, for example, with a toothpick or cotton swab. It is advisable not to use hard or metallic objects, as this may further damage the device. The following may also help: insert and remove the headphones several times and restart the device.

iPhone or iPad does not play sound

If the problem is not with the headphone input, then most likely it is with the system settings themselves. You will have to act tough, so it is highly recommended that you back up all the data stored on the device, otherwise it will be permanently erased. The first thing to do is check for an iOS update:

If your device has the latest firmware installed, there is only one thing left to do - reset all content and settings:

What to do if nothing helps

If neither cleaning the headphone input, nor resetting the settings, nor updating the system helped, then there is only one thing left to do - take the device to a service center to get help from a qualified specialist or replace the device if it is under warranty. This is the only way that will help get rid of the problem, since the reason could be anything, in any microcircuit of the device.

If the microphone on your device does not work

The same thing can happen to the microphone on Apple devices as to the speaker: it stops working. The reasons why a microphone will stop recording sound or begin to transmit it worse are the same as with a speaker: the holes through which the sound passed for recording are clogged, there is some kind of error in the device’s software, or its internals are damaged. To make the microphone work, update the software, reset settings and content, and clean the holes. But before you do all this, check your recording settings:

If the device does not produce sound through an external speaker, then the problem is one of two things: hardware or software. Try the solution options for both cases and, if none of them help, take the device to a service center for repair or restoration. Do not try to disassemble and repair it yourself, as this may lead to even more damage that will not be covered by the warranty.