Letters on MacBook keyboard do not work. Macbook keyboard. Problems. Fixing a stuck key

Fair, not overpriced and not underestimated. There should be prices on the Service website. Necessarily! without asterisks, clear and detailed, where technically possible - as accurate and concise as possible.

If spare parts are available, up to 85% of complex repairs can be completed in 1-2 days. Modular repairs require much less time. The website shows the approximate duration of any repair.

Warranty and responsibility

A guarantee must be given for any repairs. Everything is described on the website and in the documents. The guarantee is self-confidence and respect for you. A 3-6 month warranty is good and sufficient. It is needed to check quality and hidden defects that cannot be detected immediately. You see honest and realistic terms (not 3 years), you can be sure that they will help you.

Half the success in Apple repair is the quality and reliability of spare parts, so a good service works with suppliers directly, there are always several reliable channels and your own warehouse with proven spare parts for current models, so you don’t have to waste extra time.

Free diagnostics

This is very important and has already become a rule of good manners for the service center. Diagnostics is the most difficult and important part of the repair, but you don't have to pay a penny for it, even if you don't repair the device based on its results.

Service repairs and delivery

A good service values ​​your time, so it offers free delivery. And for the same reason, repairs are carried out only in the workshop of a service center: they can be done correctly and according to technology only in a prepared place.

Convenient schedule

If the Service works for you, and not for itself, then it is always open! absolutely. The schedule should be convenient to fit in before and after work. Good service works on weekends and holidays. We are waiting for you and working on your devices every day: 9:00 - 21:00

The reputation of professionals consists of several points

Company age and experience

Reliable and experienced service has been known for a long time.
If a company has been on the market for many years and has managed to establish itself as an expert, people turn to it, write about it, and recommend it. We know what we are talking about, since 98% of incoming devices in the service center are restored.
Other service centers trust us and refer complex cases to us.

How many masters in areas

If there are always several engineers waiting for you for each type of equipment, you can be sure:
1. there will be no queue (or it will be minimal) - your device will be taken care of right away.
2. you give your Macbook for repair to an expert in the field of Mac repairs. He knows all the secrets of these devices

Technical literacy

If you ask a question, a specialist should answer it as accurately as possible.
So that you can imagine what exactly you need.
They will try to solve the problem. In most cases, from the description you can understand what happened and how to fix the problem.

Fair, not overpriced and not underestimated. There should be prices on the Service website. Necessarily! without asterisks, clear and detailed, where technically possible - as accurate and concise as possible.

If spare parts are available, up to 85% of complex repairs can be completed in 1-2 days. Modular repairs require much less time. The website shows the approximate duration of any repair.

Warranty and responsibility

A guarantee must be given for any repairs. Everything is described on the website and in the documents. The guarantee is self-confidence and respect for you. A 3-6 month warranty is good and sufficient. It is needed to check quality and hidden defects that cannot be detected immediately. You see honest and realistic terms (not 3 years), you can be sure that they will help you.

Half the success in Apple repair is the quality and reliability of spare parts, so a good service works with suppliers directly, there are always several reliable channels and your own warehouse with proven spare parts for current models, so you don’t have to waste extra time.

Free diagnostics

This is very important and has already become a rule of good manners for the service center. Diagnostics is the most difficult and important part of the repair, but you don't have to pay a penny for it, even if you don't repair the device based on its results.

Service repairs and delivery

A good service values ​​your time, so it offers free delivery. And for the same reason, repairs are carried out only in the workshop of a service center: they can be done correctly and according to technology only in a prepared place.

Convenient schedule

If the Service works for you, and not for itself, then it is always open! absolutely. The schedule should be convenient to fit in before and after work. Good service works on weekends and holidays. We are waiting for you and working on your devices every day: 9:00 - 21:00

The reputation of professionals consists of several points

Company age and experience

Reliable and experienced service has been known for a long time.
If a company has been on the market for many years and has managed to establish itself as an expert, people turn to it, write about it, and recommend it. We know what we are talking about, since 98% of incoming devices in the service center are restored.
Other service centers trust us and refer complex cases to us.

How many masters in areas

If there are always several engineers waiting for you for each type of equipment, you can be sure:
1. there will be no queue (or it will be minimal) - your device will be taken care of right away.
2. you give your Macbook for repair to an expert in the field of Mac repairs. He knows all the secrets of these devices

Technical literacy

If you ask a question, a specialist should answer it as accurately as possible.
So that you can imagine what exactly you need.
They will try to solve the problem. In most cases, from the description you can understand what happened and how to fix the problem.

Cases when the keyboard and touchpad on an Apple MacBook stop working at the same time are typical for some models. In particular, these are MacBook Pro 13" and 15" 2015 model years, MacBook Air, as well as MacBook and MacBook Pro 2016-2017. In this article, we will look at the reasons why the keyboard and trackpad stop working, as well as how to fix this problem.

The design of the Force Touch cable in these models is quite fragile, which is why the keyboard and trackpad may fail. Note that in the simplest cases, simply rebooting the laptop can help. Or resetting NVRAM memory parameters. To do this, with the MacBook turned off, hold down the key combination Shift+Control+Option and press the power button (for 10 seconds). As well as resetting the system management controller (SMC). To perform a reset, you must hold down the Command+Option+P+R key combination when restarting your computer. If these procedures do not help, this indicates damage to the cable.

The reason for the failure of the cable may be flooding with liquid, or wear of the part over time. In order for the keyboard and trackpad to start working, you need to order a replacement cable from our Apple service center. After installing the new part, the functionality of the laptop will be completely restored.

As in the previous case, the most common reason for the keyboard and trackpad to fail on a MacBook Air is damage to the cable and its contacts. The design of the Air cable is slightly different from the Pro. There are two cables here, one of which goes from the keyboard to the trackpad, and the second from the trackpad to the motherboard. In this case, the location of the cable is such that moisture, getting under the edge of the touchpad, seeps directly onto the contacts. As a result of corrosion, the cable fails and needs to be replaced. In more complex cases, component repair of the cable connector will also be required.

You can replace or repair the MacBook Air cable contacts quickly and efficiently in our service.

The touchpad and keyboard stopped working on the MacBook Pro 2016-2017

Unlike the cases described above, damage to the cable on the MacBook and MacBook Pro 2016-2017 leads to only the trackpad stopping working. But we decided to mention this breakdown as quite common. The fact is that the touchpad cable on these models is very fragile, as a result, any crumbs or small debris that gets between the bottom cover of the laptop and the cable leads to damage. Of course, in this case, it is necessary to replace the MacBook cable, which we offer in our Apple BashMac service in Kyiv.

conclusions

If the keyboard and the touch pad stop working at the same time on your MacBook, the reason, in most cases, lies in damage to the cable.

You can replace the cable or carry out component repairs of its contacts in our service center. If this problem occurs, do not delay visiting the service for quick and high-quality repairs.

Our editors are often contacted by MacBook owners who are faced with incorrect operation of a particular keyboard key. But often this is not a reason to contact a service center: in such cases, Apple provides special instructions for cleaning the keyboard of a MacBook or MacBook Pro.

The first thing you will need is a can of compressed air and the straw that comes with it. The end of the tube should be separated by approximately one and a half centimeters from the keyboard. It is also recommended to hold the can as level as possible when spraying.


Hold your Mac laptop at a 75-degree angle, not strictly vertical. After this, blow compressed air through the entire keyboard or only the problematic keys from left to right.


All that remains is to purify the remaining parts of the keyboard, after which in most cases the problem key will work correctly again. This simple procedure saves time and money. By the way, sometimes it is useful to carry out such “blowing”, since it can be used to clean the mechanisms from dust and contaminants.

A MacBook Pro 13″ or Air user may experience a complete or partial keyboard malfunction. In such a situation, there are several ways to fix the problem. Much depends on what caused the malfunction. If the cause is physical damage, then diagnostics and repairs are indispensable. If the problem is in the settings or software, then you can fix it yourself.

If there was no mechanical damage and you did not spill liquid on the laptop, then most likely the cause of the malfunction is in the software part. There is also a possibility that the input panel settings have been changed. The keyboard and touchpad are configured in the System Preferences section of the Apple menu. The following steps will help you fix the situation:

• Check if your MacBook is charged. When the gadget has a low energy charge, it will not respond to keyboard presses. Connect the charger and try again.
• If you are using an external keyboard, check that it is working properly by connecting it to another PC. Also try using other laptop connectors to connect. Check that the connector is fully inserted. If the keyboard works with another device, the problem is with the laptop. If another keyboard works with a device where the previous keyboard did not work, the problem is with the input device.
• If only the number keys work, check the Num Lock button. If its indicator is on, press it to turn it off.
• Check the Media Eject and Caps Lock buttons. They are set to respond slowly to prevent accidental pressing. Their serviceability is checked by a notification and an indicator (by long pressing).
• Open the Apple menu and go to System Preferences. In the "speech" section, open "speech conversion...". Uncheck the box next to “pronunciation of the selected text...”.
• Go back two sections and go to “universal access”. In the “keyboard” section, uncheck the “slow buttons” box. If there is a checkmark, the response to the key will take longer.
• Go back to the previous section and open "mouse". Disable "mouse keys". This function, when active, controls the digital zone as arrows.
• There are programs that can affect the operation of the character panel. For example, BetterTouchTool.

If you have checked the settings and are not using programs that affect the operation of the panel, then most likely there is a hardware failure.

Why doesn't the input panel work?

In addition to incorrect settings, there may be physical reasons why one or all keys do not respond. If you are faced with the fact that pressing buttons gives unexpected results or the keys do not respond at all, stop pressing them. Often users press hard on the keys, wanting to correct the position. This approach can only do harm. Why does the breakdown occur?

Dust accumulation

No matter how often you clean your home, dust will still collect under your keys. Over time, it becomes a lot and this amount is enough to block signal transmission. As a result, the buttons stop responding completely or respond occasionally.

Liquid ingress

Even if only a small amount was spilled, it may be enough to cause a short circuit. Even if a short circuit does not occur, moisture will eventually turn into condensation and begin to oxidize the contacts. As a result, the signal will not pass through.

The gadget was dropped or knocked

If there is physical shaking, the contacts may come loose and the keys will not work. The buttons may simply wear out from frequent use. In such a situation, restoring the keys can help, but in most cases you have to replace the entire panel. A partial keyboard repair is better than a full panel replacement, but it's not a guarantee that you won't need repairs again soon.

Replacing the MacBook Air keyboard

Changing the character bar on an Air series laptop is as difficult as replacing the MacBook Pro keyboard. Doing it yourself or at home is not recommended. This requires special knowledge and tools for disassembling and assembling the gadget. Before getting to the input device, you will have to remove all the insides of the laptop.

This is difficult to do without special knowledge and skills. There are fasteners on the back of the panel that prevent the keyboard from falling through when pressed. Once they are removed (during the removal of a faulty part), it is almost impossible to restore them. They are replaced with screws for attaching the symbol panel. Therefore, you will need a donor gadget. If you encounter a breakdown of the input device, contact an authorized service that replaces the MacBook Air 13 keyboard for diagnostics and subsequent repairs.