No emails are being received. Why don't I receive emails after subscribing to the newsletter?

From time to time, users complain that they do not receive letters to Yandex mail. Why might this happen? How to deal with this problem? Is everything really as dangerous as it seems at first glance? All this will be answered further. In fact, there can be a lot of problems. But there is clearly no need to panic. Most situations are resolved without much difficulty.

Network failure

Why don't I receive letters to Yandex mail? The whole thing may lie in the most ordinary system failure of this service. This does not depend on the user. Occurs due to overload of the main server or during an update.

If the network fails, some users may receive emails, but others may not. There are also problems sending messages. There is no need to be afraid. It's enough just to wait a little. As soon as network failures and problems are corrected, mail will begin to work at full capacity.

Spam

But this is not the most common problem. Are your emails not coming to Yandex? Most often, the messages actually reach the user's mailbox. All letters are simply placed not in the “Inbox”, but in the “Spam” folder.

If you are expecting to receive a message, but it does not arrive for a long time, it is recommended to check the specified folder. Most likely, this is where the lost letter will be. A very common occurrence related to email settings and filters.

So it is advisable to check your Spam folder in advance. As practice shows, half of users stop complaining about the problem. But these are not all the options for the development of events. There is another reason why letters do not arrive at Yandex mail.

Blocking

It is likely that messages from certain domains or addresses will not reach the recipient. Moreover, it is not necessary to have mail on Yandex; the problem can happen with any hosting. The reason lies in automatic settings services that include blocking certain emails.

IN in this case it is recommended to write to technical support"Yandex". Although many users advise simply setting up an email account on a different hosting. Unblocking is not easy. But you can try to resolve the situation on your own. Are you not receiving emails from Yandex from GMail? Just try to work a little with the filters. Maybe it will be possible to remove the blocking without much difficulty.

Working with filters

If letters from a user are placed in the Spam folder or are not received by the user, it is recommended to enable the security filter settings in Yandex. How to do it?

Just follow the instructions:

1. Log in via email. Next go to "Settings".
2. Select "Mail Processing Rules" from the menu that appears.
3. Go to the "White List" section and enter the required sender's address in the appropriate window.
4. Click on "Add".

From now on, contacts from " White list" will not be placed in the Spam folder. And they will not be recognized as prohibited either. It is clear what to do if letters do not arrive at Yandex mail.

Overcrowding

But that is not all. Sometimes the reason that letters do not arrive at one or another email address is simply overcrowding with data. Each service has its own limit of incoming and outgoing documents. It is likely that it is exhausted.

It’s enough to simply clear your mail of accumulated letters. After this, you won’t have to wonder why letters don’t arrive at Yandex mail.

From time to time I receive questions about why emails sent from the site (usually using PHP, by the mail() command, via sendmail), do not arrive at mailboxes registered at @mail.ru. At the same time, letters from the site arrive at the mailboxes of other mail services instantly without any delays or problems. The reasons for this may be the following...

There may also be similar problems with other postal services.

1. Emails sent from the site are detected by @mail.ru as spam and placed in the appropriate folder in the mailbox. (A common problem, but most likely not our case)

2. The hosting IP address is blacklisted at @mail.ru, which is why incoming letters from this IP address are simply blocked, and no response notifications are sent. The hosting IP address could have been blacklisted earlier due to an unscrupulous hosting user who sent spam (this is an option). In this case, you need to write to hosting support with relevant questions and requests to sort it out, or change the IP.

3. Inconsistency of letter headers with the requirements of the @mail.ru postal service. Mail.ru is one of the few mail services that is very strict about letter headers, in particular this applies to headers from And evolution-from- they must be the same, i.e. contain the same email. If the first header indicates the return address (also known as the sender's address, also known as your email address), then the evelope-from header may indicate the hosting email, the email that you specified when registering your hosting account, or another service email of the hosting (your account). In this case, letters are blocked by mail.ru.
To solve this problem, you should also write to hosting support and ask relevant questions.

4. Non-compliance with the rules for formatting letters; in particular, in each letter it is recommended to indicate the name of the recipient: “Hello, Vasya, etc.”, as well as a link to how this user may unsubscribe from receiving this newsletter. But this point is the reason for blocking incoming letters rarely.

Problems are observed on hostings reg.ru, nic.ru.
No problems were observed on firstvds.ru hostings

What other reasons could there be why emails are not sent?
1. The PHP Mail() command is disabled on the hosting
2. sedmail is not configured on the hosting

Hello, Dear readers of the blog www.mlminvestor.ru!

Today, I would like to tell you how I solved the problem with delivering letters to subscribers of my mailing list, and most importantly, explain the reason for this problem, it may affect you too.

In more detail, it all started with the fact that once again I logged into my account of the Smartresponder mailing service and, having studied the statistics for the last 24 hours, I was horrified, about 50% of the letters did not reach their recipients...

Having studied in more detail, I saw that all subscribers had email accounts registered in the mail.ru, inbox.ru, list.ru system.

But everything was fine before, what happened? I started to find out why letters do not reach mail.ru?

I wrote to the service technical support and received detailed instructions and the answer to my question, how to fix this problem and why such confusion occurs with mail.ru and its similar derivatives...

In general, these email services are configured in such a way that letters containing open links do not arrive to the recipients, they do not arrive at all! They don't even go to spam.

I immediately started checking this point and was completely convinced of it. I tried to send an email with open link from one of my mailboxes to the mail.ru mailbox and received nothing, and a letter was sent to the address from which I sent it with a message that the delivery was unsuccessful, since my message was regarded by the system as spam, but it didn’t end up in spam either ...

Then I wrote a message to the mail.ru service and asked why the letter was not being delivered? And I received something like this answer, unfortunately I deleted the original, so I’ll put it in my own words:

Your message contains a link, so it is blocked, this does not apply specifically to your account, only to this letter, if you need to send this kind of message, create archive file With zip extension or rar and attach to the letter.

At least they sent it to spam, but no, not at all: cry:.

Now I understand why, when registering in some Internet services and projects, it is not recommended to indicate your email to mail.ru. Personally, I thought that they were the best and have been using their mailbox for a long time, but the constant tightening of forwarding conditions is not at all pleasing and forces me to give up my usual mailboxes. big amount saved contacts and make new ones electronic mailboxes on other mailers.

Although, everyone who actively uses the Internet is simply obliged to have several email boxes on yandex.ru, and on rambler.ru and, of course, on gmail.com, on this moment with these services similar problems did not arise.

I haven’t changed the settings for a long time - but suddenly letters about orders stopped coming to my email mail.ru. In the settings I specified a different address on yandex.ru - everything comes! I contacted the hoster Jino.ru and this is what he replied: On the side postal service"Mail.Ru" announced a new security policy, according to which mandatory security was activated from May 18, 2016 data sheet DMARC for checking incoming messages mail messages. Details available at official documentation the company "Mail.Ru" or on the blog of the postal service.

>>> Now any incoming mail whose sender field is specified as non-existent or inappropriate mailbox value will deviate. <<< Для того, чтобы соблюдать требования новой политики принимающего сервера, нужно убедиться, что название почтового ящика в настройках программного обеспечения или значения поля «frоm» в скриптах, которые совершают отправку писем, соответствует действительному значению или отсутствуют.
I make the necessary changes to the work of mail. You need to contact your programmers or web-time workers, or make changes yourself according to the reference manual of the software you are using.

The policy was initiated by the Mail.Ru service and is aimed at preventing email traffic with phishing content. There are no restrictions on our part. What to do? There are a lot of clever words - zero specifics - the smart guys could give a simple example, I couldn’t find anything on the Internet. Customers complain that they do not receive emails with the contents of their order. The only hope is for you!!! Thanks in advance for your answer! Good luck!!!

Problems with receiving mail on a domain may occur if:

• domain registration has expired;
• the domain is blocked by the registrar;
• the domain has not been delegated or has been withdrawn from delegation by the registrar;
• delegation settings are not configured correctly;
• DNS records for Yandex.Mail are not configured or configured incorrectly.

To resolve problems with receiving emails, contact your domain administrator. It was he who provided you with mailboxes. The Mail for Domain support service will not be able to help you in this situation.

If you registered your mailbox on a specific site, then contact the support service of that site.

DNS records

Most often, problems with receiving mail are caused by incorrect MX record settings.

The MX record points to the server that accepts mail for your domain. In order for your mail to be processed by the Yandex server, the MX record must point to it. For more information about setting up an MX record, see the MX record section.

You can check whether the MX record is configured correctly using the dig utility (For example, http://www.ip-ping.ru or http://www.digwebinterface.com):

Select the MX record type and run the query.

If the MX record is configured correctly, the response will be something like this:

Yourdomain.tld. 21521 IN MX 10 mx.yandex.net.

Possible problems:

The server does not respond to the request or the value does not match the desired one. This means that either the changes did not take effect, or the MX record was configured incorrectly.

In addition to the Yandex MX record, the request was responded to by MX records pointing to third-party servers.

To resolve this issue, remove the third-party server entries. To do this, go to the DNS management section in which you configured the Yandex MX record.

The entry in the server response looks like "mx.yandex.net.yourdomain.tld.". You must add a dot at the end of the MX record value: “mx.yandex.net.” .

Domain registration has expired

After the domain registration period expires, the registrar removes the domain from delegation or delegates it to blocking servers.

You can check domain delegation information using the service http://www.whois.com or http://www.whois-service.ru.

In field:

state: (Status: or Domain Status: ) you can check the status of the domain;

Name Server: or nserver: (there must be two or more) - to which servers the domain is delegated;

Expiration Date: (paid-till: , Domain Expiration Date: or Expires On: ) - when the domain registration expires.

If NS servers are specified:

NS1.VERIFICATION-HOLD.SUSPENDED-DOMAIN.COM NS2.VERIFICATION-HOLD.SUSPENDED-DOMAIN.COM

Contact your registrar's support team. The registrar blocked the domain because the administrator did not confirm the contact email address.

If NS servers are specified:

Blocked1.nic.ru. (ns1.expired.r01.ru. or exp1.nameself.com.) blocked2.nic.ru. (ns2.expired.r01.ru. or exp2.nameself.com.)

Find out from the registrar why the domain is blocked. As a rule, this is due to the expiration of the domain registration period.

If your domain has been delegated and its registration period has not yet expired, you can proceed to checking the DNS.

Delegation settings

If the domain registration has not expired and the domain is delegated, check the DNS using the dig utility (For example, http://www.ip-ping.ru or http://www.digwebinterface.com):

Make sure that the "NS" request is answered by the same NS servers that are listed in the Whois information about the domain.

Enter your domain name (“yourdomain.tld”) as the site address.

Select the NS record type and run the query.

If the NS servers specified at the registrar respond, then the delegation settings are correct.

If there is no response or other NS servers respond, it means the changes have not yet taken effect or the delegation settings have not been completed correctly. For example, when delegating a domain, an error was made in the names of the NS servers at the registrar or the zone for your domain was not configured on the servers to which the domain was delegated.

If not only the NS servers specified by the registrar respond, it means that third-party NS records have been added to the servers to which the domain is delegated. For Mail for a domain to work correctly, the domain should be delegated to the servers of only one company. Delegation should only be done in the Registrar control panel.

Domain settings are correct

If you are sure that the domain registration has not expired and all its settings are correct, look for a possible reason in the Yandex.Mail Help section.

Notification letters from the site do not arrive in mailboxes

Check your domain settings according to the instructions above.

Contact the administrator of the server on which the site is located. Ask to configure the server correctly. The server on which the site is located may recognize the domain as local and try to send letters to the internal directory.

Check to see if your hosting provider or registrar has activated email service for your domain. For Mail to work correctly for a domain, this service must be disabled.

You can configure sending emails via the Yandex SMTP server - “smtp.site”. To do this use:

port “465” with data encryption via SSL;

mandatory authentication on the server (you must specify the full address of the mailbox that will be used for sending).

To avoid problems with the delivery of letters, you need to take into account.

To the question “Why don’t emails arrive after subscribing to the newsletter?” Briefly you can give the following answers:

• You need the right algorithm for your newsletter or course.
• A non-activated subscriber is one who forgot to activate the subscription or did not find an email to confirm the subscription.
• There are 3 reasons to become a non-existent subscriber.
• Mail server failure can also happen.

Let's take a closer look at the above points.

• Find the subscription form.
• We enter your e-mail, often you also need to enter your name (any name).
• Click the “Subscribe” or “I want to receive!” button.

That's all?! As a result, it turns out that it takes 15-30 seconds to subscribe, depending on the complexity of entering the e-mail. By the way, in the latest new subscription forms you are already asked to enter only your e-mail; you no longer need to enter your name. You can call this phenomenon “time inflation”, everything is somehow simplified...

If you adhere to the subscription algorithm shown above, then you are missing one important point - confirming your subscription. So,

Correct subscription algorithm

1. Enter your email address into the subscription form CORRECTLY. If necessary, enter your name as well.
2. Click on the button labeled “Subscribe”
3. We go to our mailbox and find a letter there to confirm our subscription.
4. In this letter, click on the link to confirm.

That's all! What depended on us has been done.

By the way, here is my “old” video using the FeedBurner email program as an example. This program works on many blogs to subscribe to receive new articles (they are called blog or site updates). The video explains how to subscribe to blog (site) updates and how to unsubscribe from the site if the newsletter is boring or has ceased to be interesting:

However, in practice there are nuances from which, in fact, a complete picture is formed in the head.

What is a non-activated subscriber and how can a subscriber become non-existent?

A non-activated subscriber is one who forgot to activate the subscription

The screenshot shows that there are subscribers who subscribed but forgot to activate the subscription. As a rule, they don’t even remember about it. Me too, if I don’t immediately activate my subscription, I easily forget about it.

The hourglass icon next to non-activated subscribers indicates that after a few days such subscribers will be deleted.

A non-activated subscriber is one who did not find a subscription confirmation email

To the question “Why is there no email to confirm the subscription after subscribing?” The answer is known to many - the letter with the confirmation link ended up in spam. This means you just need to open the “Spam” or “Junk Mail” folder in your mail. There are then 2 options:

1) If you consider it necessary, you can select this letter with a tick and click on the “This is not spam” button. I wrote about this in detail.

2) You can move a letter from the Spam folder to the Inbox. Then links to activate your subscription will become available. You need to click on this link to activate the subscription, and the subscription will be completed.

3 reasons to become a non-existent subscriber

There may be at least three reasons why an email program classifies a subscriber as non-existent:

1. the subscriber entered his email incorrectly
2. the mailbox with the entered e-mail is full, so there is physically no room for new letters

I want to say something separately about non-existent subscribers, because I sympathize with them. The person wanted to subscribe, perhaps he was even looking for a letter to confirm his subscription, looked in the Spam folder, but did not find the letter there either. The problem with non-existent subscribers, as in the screenshot above, is often that they entered their e-mail incorrectly. If you make a mistake in one character when entering your e-mail, your e-mail automatically becomes non-existent. Therefore, the big, bold cross in the screenshot opposite Non-existent subscribers indicates that such subscribers will not be able to receive letters from the course or mailing list.

Unfortunately, many subscribers or something else on the Internet and sometimes do not receive them due to an incorrect e-mail when placing an order. These issues, of course, can be resolved through technical support from those authors from whom the courses are purchased. But all this time, a spoiled mood, which you have to pay for an error when entering an e-mail.

If the mailbox with the same e-mail that was specified when subscribing is full, then no mail program will be able to deliver letters there.

Some subscribers specifically create mailboxes with temporary e-mail. Such mailboxes do not last long (sometimes for 10 minutes), so subscribers with such e-mail become non-existent for mail programs.

Mail server failure

There are different mail programs or mail servers. Nevertheless, they also have failures, rarely, but still they happen. Therefore, during a failure, the letter may not be delivered.

If I haven’t written about some reason why emails don’t arrive after subscribing to the newsletter, please write in the comments - I’ll add them to the article to complete the picture.

P.S. I looked and decided that to complete the picture I should add:

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The letter may not reach the recipient for various reasons. The first is the incorrect spelling of the recipient's address. In the case of an incorrectly spelled index, a letter used to wander, at best, from one post office to another, and did not always reach the addressee, or was simply returned to the sender. If there was no index at all, then the postal workers either added it themselves, or the letter could be sent further with only the address. But now modern electronic sorting technology simply will not let through letters with an incorrectly written index or without it, and the correspondence will be sent back to the sender.

In the case of an incorrect spelling of the address, everything is clear - the address was not indicated, the letter did not arrive. Moreover, this will happen even if you forgot to indicate only the apartment number. The postman will not search the entire house for Vasya Ivanov, who lives in one of a couple of hundred apartments! In this case, the letter will be returned to you. . Write the address in detail, legibly and correctly. First write the street, apartment house number, below - the city, below - the region, region or republic. And if in regular letters they don’t pay too much attention to the incorrect order of lines, then they simply won’t let you send a registered letter with an incorrectly filled in address.

Postmen are also living people and sometimes they make mistakes, for example they can confuse the house 22/12 with the house 12/22. Or address 15-25, which usually means house 15, apartment 25, is regarded as 15/25, and the letter addressed to you will end up in another house, and there is no guarantee that the people who received it will bring the letter to you.

After all, our mailboxes aren't perfect either. It's good if you have your own home. But residents of high-rise buildings are often faced with broken, old boxes that anyone can climb into. There is a way out - open a post office box at the post office, or ask friends to send a registered letter instead of a regular one. It will not reach your mailbox, you will receive it in person at the post office.

But with registered letters, not everything is so smooth. The notice is brought to the addressee, but is not given personally, but thrown into the mailbox, so it may get lost. And if you do not pick up your registered letter within a month, it will be returned due to the expiration of the storage period.

If a letter is delayed, you can control its delivery using the official website of Russian Post www.russianpost.ru. Refer to the sections: “Tracking of postal items”, “quality control and tracing of postal items”.

Many job seekers often forget to pay due attention to competently drafting a letter to the employer. This is a common mistake when searching for a job. The employer pays attention primarily to the content of the letter itself, and not to the resume attached to it. If the letter fails to attract his attention, then he may not get around to viewing the resume.

Instructions

If there is no information about the employer (name, position), you should call and check with the company. If for some reason this was not possible, then you can use the following addresses, for example: “Dear employer.”

It is advisable to try to maintain a consistent style of writing and resume. If possible, the scale and font should also match. You are trying to convey to the employer that you are the person who deserves this position. The letter, in turn, testifies to you, so it’s worth paying special attention to all the little things.

Don't overuse "I". This can lead to monotony and discourage further reading. Combinations such as “I am capable, I did, I can” should be replaced. better: “I have the ability”, etc. This will make the text more rich.

The letter should duplicate your resume and describe the most significant skills and abilities. Don't lose sight of your personal