Applications are not loaded in the app store. App Store does not download applications: what to do

The reason why we decided to use iPhone is because the App Store has many interesting and useful applications that we can download. But recently, some users have reported an issue that App Store is not downloading or updating apps after installing the latest iOS 12 on iPhone/iPad. This is a huge problem since you can't download apps, especially since you can't update the ones you have installed. Let's see how you can solve these problems.

Troubleshooting if the App Store won't download or update apps

Before you try some of the solutions listed below, we suggest you wait a little longer. As the reason why you can't download or update an app on iPhone after iOS 12/11.2/11.1 update is probably a problem with Apple's server. When they fix the servers, the problem will go away on its own. However, if this issue still persists for more than a few hours or more, try the solutions listed below.

1. Check your internet connection

If the App Store is not downloading apps, make sure you have a stable internet connection to download and install apps from the App Store. This error may occur if your network connection is unstable or the network settings on your Apple device are not configured correctly. If necessary, reset the network settings in the menu “Settings” → “General” → “Reset” → “Reset network settings”.

2. Force restart your iPhone

Press and hold the Home button and the Wake/Sleep button until the Apple logo appears. For iPhone 7 users, press the Home button and Volume Down button to do this. For iPhone8/X users: Press and quickly release the Volume Up button, then press and quickly release the Volume Down button, finally press and hold the Side (Sleep/Wake) button until the Apple logo appears.

3. Completely remove the application from settings

This is by far the most effective method if your apps are stuck downloading/installing/updating after iOS 11 update. This will remove the stuck app from your iPhone or iPad, hence you can reinstall one app from App Store. Go to Settings → General → Storage & iCloud → Manage. Select the app that you can't download or update and uninstall it. After uninstalling it, open the App Store and reinstall the app you uninstalled earlier.

4. Download the app to iTunes and sync it with your device

If your iPhone does not download applications from the App store, an alternative method is to open iTunes on your computer and download the required application. After downloading the app, sync it with your iPhone or iPad. Here's how you can do it.

Launch iTunes on your computer and click on App Store on the screen.
Select the app you want to download to your iPhone.
After downloading the app, connect your iPhone to PC using a USB cable and open it in iTunes and install it on your device.

5. Reset all settings

Another way to fix this problem is to reset all settings on your iPhone. This method has also helped some users deal with this problem. But the downside is that all your personalized data and customized app settings will also be deleted in the process.

Go to Settings > General > Reset > Erase all settings.

After resetting, try installing or updating apps again.

6. Change language and region

Go to “Settings”> “General”> “Language and region”> “Add language”> “English” After downloading the application, change the language to Russian.

7. Troubleshooting with Tenorshare ReiBoot

If you have tried all the solutions we have listed, but you are unable to download or update apps, you can fix your operating system using iPhone repair tool- Tenorshare ReiBoot, which provides a FREE solution to fix all iOS problems. Now let's see how it works.

Step 1: Click the Fix Operating System “Solve All iOS Freezes” button on the main window to enter system recovery.

Step 2: Click "Download" and download the firmware package

Troubleshooting if the App Store won't download or update apps

1. Check your internet connection

2. Force restart your iPhone

3. Completely remove the application from settings

4. Download the app to iTunes and sync it with your device

Launch iTunes on your computer and click on App Store on the screen.
Select the app you want to download to your iPhone.
After downloading the app, connect your iPhone to PC using a USB cable and open it in iTunes and install it on your device.

5. Reset all settings

Go to Settings > General > Reset > Erase all settings.

After resetting, try installing or updating apps again.

6. Change language and region

Go to “Settings”> “General”> “Language and region”> “Add language”> “English” After downloading the application, change the language to Russian.

7. Troubleshooting with Tenorshare ReiBoot

If you have tried all the solutions we have listed but you are unable to download or update apps, you can fix your operating system using iPhone Repair Tool - which provides a FREE solution to fix all iOS problems. Now let's see how it works.

Step 1: Click the Fix Operating System “Solve All iOS Freezes” button on the main window to enter system recovery.

Step 2: Click "Download" and download the firmware package

Ten sequential options for solving a problem.

“This didn’t happen under Jobs,” is the first phrase that comes to mind when you’ve been trying for an hour to bring to life the frozen gray icon of a downloadable application from the App Store.

About problems with software update And error when downloading applications Apple does not comment. The solution has to be sought by going through all the stages one by one: from simple to complex.

Note: To combat the problem of “gray waiting icons” and errors when downloading applications from the App Store, it is recommended to perform all stages one by one. At any time, the download can proceed further and there will be no need to carry out the subsequent steps described in these instructions.

Step 0. Read the news

Before you scold your smartphone or tablet, don’t be too lazy to look through the site’s news feed :) You will probably find news that “App Store servers have fallen” or the App Store application store, and the company is doing everything possible to correct the current situation.

Step 1. Check your Internet connection

The reason why the application may not load or update may be a simple lack of Internet traffic or problems in the operation of the Wi-Fi wireless network around you. The icon of working Wi-Fi, 3G or LTE doesn’t mean anything.

Solution: Open the Safari browser and go to any Internet page. If everything is fine with the connection, we move on.

Step 2: Stop downloading

A frozen gray icon that remains in the “Waiting” or “Downloading” status for a long time is a reason to stop downloading.

Solution: Tap on the icon to stop the download. Tapping again may solve problems and the application will start loading.

Step 3. Turn airplane mode on and off

You can also try to resume downloading by briefly switching to Airplane mode.

Solution: While on the Springboard screen, perform the piles from bottom to top and click on the image of the plane. Wait a few seconds and disable the mode by tapping the icon again.

Step 4. Uninstall the application and reinstall it

In this situation, completely uninstalling the application (if possible) and then reinstalling it can help in this situation.

Solution: Hold your finger over the “problem icon” and wait until it enters edit mode (shaking icons). Tap the cross that appears next to the icon and delete the application. Open the App Store and reinstall.

Step 5. Parallel installation of the second application

You can restore the download and establish a connection to the App Store by downloading any additional application.

Solution: In the App Store, download any application you find. After the download starts, a frozen application can automatically continue installation.

Step 6: Login to your account again

You can resuscitate a frozen application by logging out of your account and re-authorizing it.

Solution: Open the App Store on your iOS device and go to the Selection. Tap on your account name and in the window that opens, select Go out. On the same page, log in to your account again and download the application again.

Step 7. Reboot your iOS device

As another option for treating a gray application that is frozen and stuck in loading, you can resort to rebooting the device.

Solution: Hold down the Power key and turn off the device. Once you turn it back on, the app may automatically begin installation. Alternatively, use a hard reset: hold down the Power and Home keys for a few seconds.

Step 8. Sync purchases with Mac/PC

If none of the above points helped, and the application still flatly refuses to load (and there is no way to either pause installations or delete it), you need to synchronize with the desktop version of iTunes.

Solution: Connect your iOS device to a computer or laptop running iTunes. Make sure that you are signed in to a valid Apple ID account (the account under which the application is downloaded from the App Store must match the one authorized in iTunes). Select "Synchronization".

Step 9: Hard reset

You can resume downloading the application in a radical way by performing a complete reset.

Solution: Start small and implement Resetting network settings: open Settings – Reset – Reset network settings. If this does not help, get ready to completely reset all settings. Before performing this action, create a backup copy of your iOS device. Open Settings – General – Reset – Reset all settings.

Step 10: Enter DFU Mode

The last hope for being able to get the desired application or update right now is to switch your smartphone or tablet to DFU mode.

Ten sequential options for solving a problem.

Step 0. Read the news

Before scolding your smartphone or tablet, don’t be too lazy to look through the iPhones.ru news feed :) You will probably find news that “the App Store servers have fallen” or the App Store application store is experiencing problems, and the company is doing everything possible to correct the situation situation.

Step 1. Check your Internet connection

Solution: Open the Safari browser and go to any Internet page. If everything is fine with the connection, we move on.

Step 2: Stop downloading

A frozen gray icon that remains in the “Waiting” or “Downloading” status for a long time is a reason to stop downloading.

Solution: Tap on the icon to stop the download. Tapping again may solve problems and the application will start loading.

Step 3. Turn airplane mode on and off

You can also try to resume downloading by briefly switching to Airplane mode.

Solution: While on the Springboard screen, perform the piles from bottom to top and click on the image of the plane. Wait a few seconds and disable the mode by tapping the icon again.

Step 4. Uninstall the application and reinstall it

In this situation, completely uninstalling the application (if possible) and then reinstalling it can help in this situation.

Step 5. Parallel installation of the second application

You can restore the download and establish a connection to the App Store by downloading any additional application.

Solution: In the App Store, download any application you find. After the download starts, a frozen application can automatically continue installation.

Step 6: Login to your account again

You can resuscitate a frozen application by logging out of your account and re-authorizing it.

Step 7. Reboot your iOS device

As another option for treating a gray application that is frozen and stuck in loading, you can resort to rebooting the device.

Step 8. Sync purchases with Mac/PC

Step 9: Hard reset

You can resume downloading the application in a radical way by performing a complete reset.

In this manual, I have collected all the problems I know about downloading applications from the App Store and how to solve them.

Problem 1: Applications download slowly

The problem is either with the App Store or with the provider. In particular, a global problem occurred after the release of iOS 9.0 firmware. For many people in Russia, applications were downloaded very slowly.

You can try specifying DNS Google (8.8.8.8, 8.8.4.4) or Yandex (77.88.8.8, 77.88.8.1) in the settings:

Another simple option to try is rebooting the router. Perhaps this is some local problem with the current connection.

Problem 2: Applications are not downloaded/updated at all

Instead of downloading from the App Store, we constantly see a ring that spins. On the desktop, the icons are dim and under them it says “Waiting”.

From experience, in this case the problem could be anything. :) But the ways to solve it are obvious. We do it in order.

a) Cancel the download of all applications in the App Store in the update section (or from the application page). And we try to update/download again one by one.

b) Turn off and then turn on the iPad.

c) If it doesn’t help, go to the App Store. Log out and log in again using the same account. Let's try to download again.

If the problem is not global, then these three points should be enough to successfully solve the problem.

Problem 3: Program loading failed. The program could not be loaded at this time

Other problems with apps not being able to download or update

First, make sure that this is not a global problem. There is a useful link on the Apple website that shows the operating status of all systems. Opposite the App Store there should be a green square.

As a rule, the following helps in all cases: rebooting the tablet, router and re-logging into the App Store. But if that doesn't help, then try:

Settings->General->Reset->Reset network settings. After this, you will need to reconfigure Wi-Fi (enter the network password).

If this does not solve the problem, then maybe you are jailbroken and some tweaks are interfering? This is your own fault - a complete re-flashing may be necessary.

Another option is to try connecting to a different Wi-Fi network. Try downloading/updating applications while visiting a friend (preferably with a different Internet provider). If everything works fine at his home, but not at yours, then the problem is either your provider or the router settings.

If it is possible to switch to 3G/LTE, then try downloading/updating a small application via a cellular network. If everything is fine, then again the problem is either with the provider or the router.

What to do, if you've tried everything, but one particular app won't download or update? You can try downloading/updating it in iTunes, and then adding it to your iPad/iPhone/iPod Touch via synchronization. This is if you have synchronization configured.