MTS customer support. MTS help desk number

Thanks to the support service, you can solve absolutely any problems related to the operation of mobile communications at any time. But remember that when making a call to an operator, it is not always possible to get through immediately the first time, since the line may be busy, since the specialist is busy consulting another subscriber. But don’t despair, as a rule, the conversation does not last long, you just have to wait a few minutes and they will definitely answer you. The MTS company employs quite a lot of specialists who can solve problems of any nature.

If you have an IMPORTANT or very URGENT question, ask!!!

This article will allow you to learn how to contact the operator if necessary. You will need to remember these methods in order to quickly resolve the current situation if necessary.
If you don’t know where the money disappears from your account, if your SIM card has been blocked, if you want to activate a certain service - you can contact your operator for all these and many other questions, he will certainly help you.

You can get advice from a specialist if:

call the MTS operator number to the company;
visit the company office;
write a letter by email;
send a fax.

It is impossible to say which of the listed methods is more effective, since in any case you will be provided with qualified assistance. The MTS company takes care of its customers and creates all the conditions for prompt service to users.

What number to call MTS support service?

MTS operator has won the trust of users not only in Russia. All thanks not only to a reliable network and favorable services provided, but also to high-quality service. There are often situations where operator assistance may be required. To contact the support service, you need to know the MTS call center phone number.

Directory of MTS operator contact center

List of numbers that will be needed in special cases:

0890 is a shortened number that you can call for free to subscribers of the MTS network in Russia, Belarus and Ukraine. The number works even if the SIM card is blocked;
0880 is the number to which all promotional offers of the company are received (if the subscriber is in the MTS network). The number is also valid if the SIM card is blocked;
+375 17 237-98-98 - 24-hour contact center phone number;
+7 495 766-01-66 – for international and national roaming, calls from MTS numbers are free. It is necessary to dial +7 for the international format.

Why you should know the phone numbers of the MTS call center:

to receive operator advice on network operation, new tariff plans, terms of service;
to receive advice from an employee about the features of the range and technical characteristics of mobile phones, which are sold in the operator’s MTS communication stores;
to clarify the specifics of using network and additional services;
to add or cancel all kinds of services. The options “International roaming”, “Detailed invoice”, “Invoice delivery” are excluded from the list;
to change the tariff plan. Tariffs that can be changed over the phone will be indicated by the operator;
to set a temporary block on a number in case of its loss or other problems (produced on all tariff plans);
to receive advice from a contact center specialist on all financial aspects (debiting money from the subscriber’s personal account, tariffication of connected options, procedure and methods of payment for services, structure and content of accounts, merging and separating personal accounts);
to print details of calls to a personal number;
for technical support.

MTS call center is available to its subscribers around the clock. You can get in touch not only by the specified number, but also by using feedback. To do this, just fill out a short form indicating your personal phone number. In the near future, a specialist will contact the client to resolve any issues that have arisen. Read more about how to get free using a short number in the article

In some situations, it is necessary to contact the MTS cellular technical support operator. However, today this is a little more difficult to do than it seems. Most MTS services are automated, since most problems can be solved using an automatic service or on the company’s website, where a solution for many cases is presented. But sometimes you need to know how to contact an operator whose number is not known to everyone.

Communication with the MTS operator is free

One way to contact an operator for free is to call a short number 0890 . However, this method is quite problematic, since you will have to listen to a lot of information from the automatic support service. Then, after pressing a certain sequence of keys, the service will put the subscriber into standby mode, which can last from a few minutes to an entire hour.

A simpler way would be to use a multi-channel official company telephone - 88002500890 . This number is also free. Here it will be much easier to reach an operator.

After calling this number, the subscriber will hear an auto-informer. As soon as you start listening to the automatic voice menu, first press button 1, and then button 0. After the automatic support service asks you to evaluate the work of the call center employee, you need to press buttons 1 or 0. Within a few minutes after this, the subscriber will be contacted operator.

It is important to take into account the fact that you can call the multi-channel customer support phone from any phone except a mobile phone connected to MTS. If there are no other means of communication nearby, the subscriber will have to contact the support service using a short number.

How to contact using a short number

It is quite difficult to reach a “live” person, since several thousand subscribers are simultaneously trying to contact the MTS operator from their mobile phone. They all need operator assistance in various matters.

To contact the MTS operator directly, you need to listen to the autoinformer menu and dial a certain key sequence. In order to speed up and simplify the process, without listening to a lot of unnecessary information, just remember the key combination that will help you contact technical support.

After the autoinformer recording has started, the subscriber can immediately press sequentially:

button 2;
then 0;
then it will be redirected to the operator evaluation menu;
here you can immediately press the 1 or 0 key, it makes no difference.

Other MTS support numbers

For owners of MTS corporate cards, there is an alternative way to contact the operator for free - the number that you need to dial 88002500990 .

How to contact the MTS operator in roaming

Often there is a need to contact an operator while roaming. If an MTS subscriber is located in Russia, but not in his home region, then the MTS help desk will be available on the same numbers as at home.

In the case when the subscriber is outside the country, but uses an MTS SIM card, there is another toll-free number to contact the operator. To contact the support service, you need to dial from your mobile phone +74957660166 . It is very important to dial the phone in the international format, that is, using +7, since only in this case the call will be free. If you dial a number in a different format, the call will cost the same as any other call in roaming according to the tariff plan connected to this number.

Alternative methods of communication

There are several ways to solve the problem if it was not possible to contact the operator or there is simply no time to wait on the line. In this case, an electronic help desk may be the solution. There is a feedback form on the MTS website to help subscribers. Here you can ask your question, but you will also have to wait for an answer, although the waiting time is an order of magnitude less than in the case of a “live” operator.

Some issues can be resolved using your personal account on the MTS website. The subscriber can independently change the tariff plan, request details of calls and payments. This significantly saves time and allows operators to unload telephone lines to resolve more important and non-standard issues.

An extreme case that requires immediate assistance from a specialist requires a personal visit to a service center or MTS communication store. Here the subscriber will need to present a passport or any other identification document. After this, an MTS specialist will personally help you understand the problem that has arisen and advise the subscriber on all the questions he or she may have. This method is not the most convenient, but is considered one of the fastest and most reliable.

Every day, thousands of MTS customers throughout Russia have questions about the work of the cellular operator. You can get answers to your questions at service offices, but it is much easier to use the MTS help and call the hotline. Employees will promptly solve any problem or advise a way to solve it independently.

What is an MTS certificate

MTS certificate is a variant of the MTS hotline. All major mobile operators in Russia have similar services. Operators who work in technical support can:

This is an incomplete list of questions, because MTS help operators are ready to answer any question related to the operation of mobile communications, the Internet and television, which are provided by the company.

Please note that problems due to incorrect operation of the equipment are resolved by the manufacturer’s technical service.

How to call MTS help from a mobile phone

Most MTS subscribers know only one support number, but there are several ways to call the operator:

0890 – single toll-free number. Initially, there is a greeting from the autoinformer, who offers to listen to the necessary information or contact a live operator.
08460 is another toll-free hotline number. Works similarly to the previous one.
+74957660166 – help desk for calls in international roaming. This phone number is used to record a call from an MTS subscriber, after which the service independently calls back. The conversation is not charged.
84956360636 – service number for subscribers who use home Internet or TV.
88002500505 – help desk of the MTS online store.

You can call the help desk on all listed numbers free of charge and around the clock. Calls are not charged even in national roaming.

How to contact the help desk for free

You can contact MTS help for free not only from your mobile phone, but also via the Internet. There is a feedback form via the link anketa.ssl.mts.ru/ind/feedback_mob. You can also find a feedback form if you go through the branches “Mobile communications” -> “Support” -> “Customer service” -> “Contact the company”.

Feedback form.

For subscribers who use home Internet or TV services, there is another form of feedback - anketa.ssl.mts.ru/ind/feedback_fix. You can find it in the section “Home Internet and TV” -> “Support” -> “Customer Service”. A link will be highlighted in the section.

Call MTS helpline from another operator's number

Save so you don't lose.

Subscribers of other mobile operators can also access the MTS information line; calls from landline phones are also available. To do this, you need to call the number: 88002500890.

The call is free, including when you are in national roaming. To receive information on their own SIM card, MTS subscribers will have to confirm their identity by dictating the details of the passport on which the SIM card was registered.

Help MTS Ukraine

At the moment, MTS-Ukraine does not operate in Ukraine. Instead, services are provided by the mobile phone company Vodafone. All owners of MTS Ukraine SIM cards were previously automatically transferred to the services of this cellular operator.

You can call Vodafon support for free at the following numbers:

111 – for network subscribers;
0800400111 – from numbers of other mobile operators in Ukraine.

MTS Russia users in Ukraine must use an international roaming number to contact information.