How to contact instagram technical support. Recovering an Instagram account

Recently, there has been a tendency in society to spend a lot of time on the Internet. Many people have their own online business, while others simply spend their leisure time. The social network Instagram has become popular these days. Sometimes situations arise when you need to know how to write to Instagram support. They can help in different situations. For example, when your page was hacked and you need to restore it, when your photos were used without consent, and so on. How to write in support of Instagram? Read on.

First, let's figure out why the support service exists and what or who it is. The support service is, first of all, the face of the site on which you are registered. It includes moderators who help solve a particular problem.

How to write to Instagram support from your phone?

First, open the main page and find the icon in the form of a person. Click on it. (Screenshot)

At the top right you will see an icon that you must click on. (Screenshot)

The settings menu will open, look for Report a problem. (Screenshot)

Select Leave feedback or Report a problem. (Screenshot)

Find the problem you need and click on it. If your question is not found, click Other. (Screenshot)

In the review field, describe your problem and submit it for consideration. (Screenshot)

How to write in support of Instagram from a computer?

Work and leisure on Instagram from a computer and a phone are slightly different. But if you delve into how to write and post photos online, you can easily figure it out. How to write to support service using a computer?

To do this, adhere to the following points:

After reading and studying this information, you can understand that you can write to support from your computer and phone in different ways, and it’s easy to do if you understand how. Thanks to our screenshots, you can easily solve your problems and write to Instagram support.

Good luck in your work and new endeavors!

Users of the social network Instagram often experience certain problems and difficulties, for example, when blocking or independently restoring an account. What is the first thing that comes to mind for a user who is experiencing difficulties and has not solved the problem on their own? Naturally, contact the support service: through the Instagram mobile application, by phone, by email - it doesn’t matter how, the main thing is that the problem is solved. That’s why in this article we’ll look at how to write to Instagram support in Russia!

Instagram technical support in Russia

First of all, it should be noted that the Instagram technical support service does not have offices in Russia that the user could contact in person. There is also no way to contact Instagram support by phone or email. However, the user can contact Instagram technical support directly through the mobile application, or through the Help Center (Instagram User Support Center)!

How to write a letter to Instagram support

How to write a letter to Instagram support? To contact Instagram support from your phone you need to:

Users who wish to complain about any pages, publications, or violation of copyright content should select the “Report spam or violations” option!

Users are also interested in how long to wait for a response from support. Usually Instagram technical support responds within a few hours. If the Instagram support service does not respond, the user can duplicate the request!

How to write to Instagram support from a computer

How to write to Instagram support from a computer? This can only be done through the Instagram Help Center, where you can see answers to frequently asked questions, as well as solutions to user problems. In addition, here you can contact Instagram technical support directly if you encounter problems with your account (including if your account is hacked) in the appropriate section!

Instagram support phone number in Russia

A sufficient number of users are looking for the Instagram support phone number in Russia. Actually, as noted earlier, users do not have the opportunity to call Instagram support, since the resource does not provide such a service. Also, there is no email address to send a letter. The user, of course, can try to ask for help from the official Russian Instagram communities on VKontakte or Facebook, but, unfortunately, you can wait a very long time for an answer there.

Instagram- one of the most popular and “problem-free” social networks - failures, malfunctions and other errors during the operation of the service occur very rarely.

But, if a problem arises and you don’t know what to do, the official Instagram support service, which is available in Russia and the CIS countries, will come to the rescue. In this article we will talk about several ways to contact her.

How to write to Instagram support

Each region or large country has its own support departments that help address emerging issues in detail, taking into account the specific application versions and language features. The support service in Russia has several channels through which Russian-speaking users can quickly contact its employees.

1. Contact via the feedback form from the application

The easiest way is to contact us through the feedback form.
To do this you need to do the following:

Click the last icon in the lower bar to go to your personal profile:

Go to settings via the three dots icon in the upper right corner:

Scroll to the “Support” settings group, open the “Report a problem” item:

Select one of the proposed options:

• « Report spam or abuse» (to block users who impose advertising);
• “Send feedback" (for messages about shortcomings of the service, wishes for its improvement or support for the developer);
• « Report a problem"(to report the nature of the problems that have arisen and their descriptions).

Click the checkmark in the upper right corner to send the letter.

The feedback form contains a special window that allows you to attach screenshots. It is recommended to clearly describe the issue that has arisen without unnecessary water. The answer is sent to the account's direct message. When linked to email, the service message is duplicated in the mailbox. If the Instagram support service does not respond, then you just need to wait - they will answer everyone.

2. From a computer

You can also ask questions via computer. You can write a letter through a special form on the off site:

1. Open a browser and go to the site Instagram
2. Go to the support service feedback form (at the very bottom of the page);
3. Indicate the nature of the problem that has arisen from the proposed list;
4. Enter the email address associated with your account;
5. Describe the problem in detail in the text field;
6. Check the specified data and click the “Submit” button.

The proposed interface is intended to solve problems primarily related to authorization. If the question concerns other actions or circumstances, it is recommended to indicate the “Other” item.

3. By email

You can write to the support service via the service's internal email. The response speed of support in this case is somewhat lower than that of the direct form of feedback. At the same time, it is recommended to ask questions via email regarding the actual operation of the application (problems with launching, stopping work, freezing). Contact via email [email protected] It’s better to use Gmail, Yahoo or Microsoft Live email services to speed up the exchange of messages.

Is it possible to call the Instagram support number?

When figuring out how to contact Instagram support, users are faced with offers to call a special service number. You should be wary of such messages, since the social network does not communicate with users through the phone.

There is no official Instagram support phone number!

As a rule, resources disseminating information about such an opportunity have fraudulent purposes.

What to do if support doesn't respond?

Situations when the support service does not respond for some time are normal, since the flow of requests for a service with a billion-dollar audience exceeds 10 million daily. An impressive staff of regional support teams actively works with every request, so the response time can reach 1-2 business days. If there is no response, you should send the message again or use another contact method.

If you have any questions or have anything to add, write about it in the comments.

REGARDLESS OF THE REASON FOR YOUR ACCOUNT BEING BLOCKED, YOU CAN TRY TO RESTORE IT. AS RECENT PRACTICE HAS SHOWN, INSTAGRAM SUPPORT IS MORE LOYAL THAN WE ARE USED TO THINK. AND IF YOU DO EVERYTHING CORRECTLY, THE CHANCES OF REMOVING THE BAN ARE VERY HIGH.

1. Account hacking form.

Select “My account was hacked” - “Report this” (see screenshot).

2. This form will come out (see screenshot 2). Fill it out as shown in the picture.

3. Below we indicate our attitude towards the account - if it is an organization, then select the first item (screen 3). At the bottom, check the box “My account has not been hacked, I have other problems.”

4. Instagram will ask you to prove your connection with the organization you represent (screen 4). Attach one jpeg file there - any legal registration document. faces.

Screen 1

Screen 2

Screen 3

Screen 4

5. Click "send"

6. Soon you will receive an auto-response (screen 5) to the email address you specified at the beginning, in which Instagram will ask you to specify the essence of the problem in more detail and attach documents confirming your connection with the organization. Because If you already sent them when filling out the form, you don’t have to do this. But I did. Just in case.

Yes, you don't need to write in English if you don't speak it. They answer in Russian.

7. In your response letter, you need to describe in detail the essence of the problem and try to prove that you are a normal company and not some spammers. Tell us how it all happened, what you used, what you posted, why you might have been blocked. Apologize for any possible violation of the rules. This letter (if you are lucky) will be read by a living person, who will have the power to decide whether to activate your account. Therefore, do not skimp on good words. If you were not a malicious spammer, did not abuse mass following and mass liking, then you have a good chance.

8. Now you have to wait. How much is not known. This usually takes from a day to a week. On average, 2-3 days. If your account is activated, you will receive a message by email from someone from the Instagram administration (screen 6).

After receiving such a letter, it may take another 5-6 hours before your account appears on the server again. So don't be nervous if you don't see it right away.

Screen 5

Screen 6

How to unblock an Instagram account

If there are no documents on registration of a legal entity, then in screenshot 3, you need to select item 3 (my account, but my photos are not on it)
Then you will receive a response asking you to indicate the date when you last logged into your account. Make no mistake. (screen 7) And your address, which was linked to your account.

Screen 7

Next, a request may come "Please reply to this email and attach a photo of yourself holding a hand-written copy of the code below."
This means that you need to write on a piece of paper the code that will be in the letter. Pick up a leaf and take a photo with it. This item works flawlessly if your account had your photos. If there were none, other evidence may be requested. (eg proof of domain name registration)

It may also be that at some stage you do not receive a response letter, this means that they have read it, but did not consider it necessary to respond to you.
You shouldn’t wait more than 2 days, write again, another person will read your letter and probably make a different decision and answer you. You can write as much as you like until your account is unblocked. But at the same time, give clear answers to requests in letters, use a translator and carefully check letters before sending.

Let's say you have some problem with your account or you want to ask the developer a question. So, how to write in support of Instagram? We'll tell you in today's instructions.

From phone

How to write to Instagram technical support from your phone? Simple - buttons for contacting technical support are hidden in the settings. Step by step:

If you want to ask something, first glance through the reference book. Answers to frequently asked questions are written there.

Video

From computer

By going from your mobile phone or computer to link(https://help.instagram.com/contact/151081798582137), you will be taken to a contact form. It is designed in the style of Facebook, since Instagram is a subsidiary of FB.

Yes, the form for contacting technical support is not translated into Russian. Only separately translated phrases and buttons appear. If knowledge of English is not enough, a translator can help. You can send a request in any language - technical support also employs Russian-speaking operators. How to write to Instagram developers at the main office? To increase your chances, you can send a text in English. But for password recovery requests, for example, this is not necessary.

If your account is stolen

How to write to Instagram support if your account has been stolen:

Video

After completing the procedure, you will be given access back and will be asked to change your password. Ready! We hope that from this instruction you received the answer to the question of how to write to Instagram technical support.