How to properly return money to Aliexpress. Refund from Aliexpress: where and when will the paid amount be returned? How to get money back for low-quality goods from Aliexpress

When buying on Aliexpress, you cannot know for sure whether the item you receive will be of high quality or at least match the one presented on the store page. How to return money from Aliexpress if the seller sent the wrong product? Some sellers, sending obviously defective goods, count on the fact that the buyer will not want to bother with the return and sort things out, but will simply “swallow” the low-quality purchase. But still, there is an opportunity to return money to Aliexpress.

Detailed information about the refund conditions is also written on the website itself. But not everyone knows English at a level sufficient to understand such information, and the translation into Russian is machine-based, sometimes with significant errors. So, let's understand the situation.

It’s worth knowing about the possibility of a refund, because many people are stopped from shopping on this trading platform with a huge assortment by the question: how to return money for a product if you don’t like it? It’s better to overpay in the store, but see and touch, test the product before buying, than to lose money. But if you know the procedure, it becomes obvious: if it is clearly defective, you can and should return a product purchased on Ali.

Of course, if the product is of good quality and fully corresponds to the description, it will be difficult to return it: the seller may simply not agree to such a move. And, by the way, he has the right to this: the buyer knew what he would receive, and that is exactly what he received. But there are also situations when a refund is completely justified. Namely:

• The seller did not send the parcel within the stated time frame. After paying for the order, the automatic timer starts counting down - during this time the seller must transfer the order to the “Shipped” status and issue a track number to track the movement of the parcel;
• The buyer himself canceled the already paid order in his personal account in the order processing column. When canceling, you must indicate the reason, and the seller must confirm the action - perhaps he has already sent the order, but has not yet entered this information;
• after receiving the parcel, a dispute was opened and then closed in favor of the buyer;
• the seller is a fraudster, and this has been proven - in this case, the Aliexpress service freezes order processing and then reimburses buyers for expenses.

In the first and last cases, the refund occurs automatically. In the second and third, it will take time to resolve the situation. To win over the seller, you can indicate in the reason for canceling the order that you made a mistake with the size - in this case, he will be more likely to meet you halfway, since he retains a potential buyer.

It is likely that you will not be able to get your money back if:

• the buyer acknowledged that the product corresponds to the description and is of decent quality (that is, there are no compelling reasons for returning);
• if the dispute was not started before the expiration of the buyer’s protection period (before the end of the timer countdown plus 15 days).

Once this time has expired, it is impossible to open a dispute: that is why, until all issues regarding the order are resolved, it is necessary to ensure that Buyer Protection is active.

Opening a dispute, how to do it right

If the goods are not received on time or are received but with obvious defects, now is the time. There is an option to return money to Aliexpress without a dispute - through private communication with the seller, but this method does not always work. And an independent arbitration may participate in the dispute, which will make a final decision.

To do so, you need to click on the appropriate menu in the order column. In this case, the system will first remind you how much time is left to complete the order, and will also offer to open a dispute to return the money after this time has expired. Or it will offer to extend the Buyer Protection period.

This is true if the order takes a long time to be delivered. And the buyer is not sure that he will receive it. But if it has already arrived and obvious defects are visible, you need to open a dispute. Moreover, if the order contains several products from one store, a dispute is opened for each specific product separately.

First, the system prompts you to select a requirement:

1. Refund only money (full amount if the goods did not arrive, or partial if they did arrive, you can use it, but it does not correspond to the description).
2. Return of both goods and money (if the goods are defective and the buyer agrees to send them back in exchange for a full refund).

Only the buyer and seller have access to the dispute. The buyer must write a request and explain his requirements in it. It will be good if this is supported by photographs of the discrepancy, video materials and negative reviews from other buyers. Having strong arguments, it is difficult to disagree with the demand for a refund. It is often possible to reach an agreement already at this stage, since the seller is also not particularly interested in the long-term development of the conflict, much less in intensifying it.

If the seller does not respond to the dispute within 5 days, it is automatically resolved in favor of the buyer.

When the discrepancy of the product does not interfere with its use, the seller can offer to both return part of the money and give a discount coupon for further purchases in his store. At this stage, it is better to agree to a suitable option, because it is not a fact that you will be able to get more later.

If a compromise is not reached, specialists are brought in in the form of the administration of the trading platform itself - and they, taking into account the arguments of each of the parties, make their decision. If the reasons for return are significant, disputes are resolved in favor of the buyer. If not, in favor of the seller. Moreover, it is important to note that if the seller reaches arbitration, he will defend his position to the last: unlike the buyer, he faces penalties for low-quality goods. The arbitration decision is not subject to discussion or revision - it is final.

How money is returned

If a product on Aliexpress is recognized as such that requires a full or partial refund of payment, the money will be returned to where the payment came from. Namely:

• to a bank card VISA, Maestro, MasterCard;
• to your account in the WebMoney system:
• to your QIWI e-wallet account;
• through payment systems EBANX and Western Union.

Sometimes Aliexpress buyers are interested in how to get their money back if the card has become invalid during the time between making the payment and its return. In this case, the money is credited to the bank account to which this card is attached and which does not have such a validity period. You can receive a refund by coming to the branch with your passport, or the amount will be credited to the account of a new, re-issued card.

There is one more question: what to do if not the card became invalid, but the bank itself went bankrupt? In this case, the payment details are changed privately in a letter to the administration. If the payment has already been sent, it cannot be canceled - it will remain in the account of the bankrupt bank. But in Russia, most banks are insured by deposit agencies - on the website www.asv.org.ru you can get all the information on how to withdraw your money.

Refunds take from 3 to 20 calendar days, although they usually fit within the first ten days. But if an AliPay card was used for payments, the refund is made much faster - within 24 hours. If after this period the money has not arrived in the account, you must first check the receipt of funds in the statement, and then, if there is no information about crediting there, write a letter to Ali’s administration.

Aliexpress money back is a feature that makes the buyer feel more confident. And therefore, here you can safely buy not only budget items, but also valuable equipment, things and other expensive goods.

An online store from China provides its users with the opportunity to return the money that was spent on purchasing goods. But how to get your money back from Aliexpress? The algorithm of actions in such a situation depends on the circumstances and the specific case.

Examples of situations, problem solving:

1. A person can order and pay for an item, but change his mind after a few minutes. He found another product with a better offer or simply no longer needed it.
   In this case, you can mark the order and the money will come quite quickly, regardless of how it was spent - through a card or through an electronic wallet.
2. It happens that all deadlines have been passed, but the ordered product still has not arrived.
   In such cases, a person must decide for himself whether he will wait a little longer or decide to return the money due to a violation of delivery deadlines.

In the first case, you don't need to do anything, and in the second:

• It is necessary to send the corresponding claim to the seller using the standard application form.
  There is such a sample right on the portal. Through this claim, you can also discuss with the seller the extension of overdue deadlines or the conditions under which the money will be returned.
• If it was not possible to reach an agreement with the seller, then it is necessary to transfer this problem to the administration of the online store.

Important! If the decision is positive, the customer can count on compensation of all expenses in the amount of 100 percent.

Delivery terms

Not every delivery is fast, even if the user orders paid transportation. We'll have to wait.

Dispatch depends on most factors:

1. the seller will deliver all ordered goods only after collecting the required number of applications;
2. speed and efficiency of employees;
3. post office is closed on holidays;
4. There may be some delays in the process of crossing the customs border;
5. distance – the further the customer is from the border and from the sender, the longer the parcel will take.

The time during which the item will be delivered also depends on what mail and delivery method were chosen.

If delivery is paid, then the goods will arrive much faster and more accurately than with free delivery:

1. services like DHL and NTN charge a large amount for services, but tracking a parcel from Aliexpress will be much easier;
2. The EMS service will take longer to transport the goods, however, the price for transportation is low;
3. various Chinese companies are not very busy, and goods are delivered from 15 days to a month.

Estimates for the delivery of goods are mixed. Most users respond positively to transportation, but most often parcels take a little longer than stated on the website.

Therefore, we can say that if any thing is needed as soon as possible or by any date, it is necessary to order it in advance, preferably 2-3 months in advance. On average, the terms vary from 2 to 8 weeks.

Important! Before choosing a delivery method, you should read the delivery terms and conditions found in the checkout menu.

After the choice is made and paid for, the merchant will provide the buyer with a tracking number, according to which it will be possible to track the location of the parcel and then in which country it is located.

Attention! Tracking with Aliexpress by track number is the best option for searching and tracking parcels.

How can money be returned if the goods have not arrived?

First, you need to determine where the package from Aliexpress is located. This can be done via the track number.

Most often, one number is valid in China, and a new one in another country.

In some cases, the new number may be unknown to the buyer, and then it is almost impossible to determine the location of the goods.

Therefore, you should contact the seller or directly to the store to extend the protection of the product and clarify where the order is located.

Attention! All correspondence is conducted in international English, so for convenience you can use online translators.

If it was not possible to establish contact with the selling party, you must begin opening a dispute.

The first thing you need to do for this is to go through the authorization procedure directly on the site. Afterwards, open the “My Order” catalog, and then click on opening a dispute in the column called “Additional”.

The next step is a detailed description of the reason for starting the dispute. Here it is also necessary to put forward appropriate requirements for the selling party.

The store has several days to respond to this complaint. In such a situation, the seller can find a way to solve the problem. He can make another shipment or accept all the requirements of the buying party.

If the customer is not satisfied with such conditions, he can escalate the dispute and then the issue will be decided by the administration of the entire site.

If the goods are not tracked at all or stopped at any certain stage, the administration will decide to return all funds back to the customer.

Important! Refunds are made to the same system from which they were withdrawn.

In some cases, the transfer may take from one day to several weeks.

How can I get a refund if my orders arrived but late?

The buyer side's validity period is highly limited, so if time runs out, the order will become "completed" and all funds will be transferred to the seller side.

If the customer has not yet received his order and has not started a dispute, it is technically impossible to open a dispute.

In this case, the customer can only hope that the store will treat the situation in good faith and return the money through personal correspondence. If this suits both parties, then the order can be resent.

Important! Due to the fact that it is impossible to return funds when the goods were not delivered on time and the time has expired, it is recommended to check the validity period of the protection directly on the website from time to time.

If agreement could not be reached, one can only hope that the goods were simply delayed at one of the points, so it will be delivered sooner or later.

In fact, the “buyer of rights” principle also applies to the Aliexpress Internet portal. This means that reasonable demands and arguments will be satisfied completely, 100 percent. However, it would be correct to insure your orders during selection, as well as study all the necessary information about the store and its reputation.

How do requests for refunds of spent funds work correctly?

1. Start.
   You should start with the “Open dispute” button. This button is located directly on the page with individual orders. The function of this button is limited to a time frame, that is, to conclude a dispute, perhaps 5 days from the date of dispatch, and within 15 days from the date of expiration of the delivery time of the goods. If the customer is completely dissatisfied with the order, then you can only start the sport once.

   In order to know how to return goods to Aliexpress, you should point out some circumstances:

   • whether the product was received;
   • desired amount;
   • what alternative options may be available for paying for shipping;
   • You should also click on the “return guarantee” mark;
   • It is necessary to attach all possible evidence, this could be documents, photographs or video recordings.
2. Negotiation stage.
3. After creating a dispute, the store has 5 days to get in touch about this problem. If the request was ignored, the money will be returned.

Attention! The seller can also offer his own conditions to resolve the issue. If they turn out to be unacceptable, you can immediately appeal directly to the administration. However, if the seller proves the quality of the product, the application will remain unattended and you will not be able to receive money.

What disputes does Aliexpers consider:

• consumer complaints;
• current issues, if they remain so for more than 15 days;
• if the goods have not been received, although the delivery period has long expired;

Claims can take up to 2 months to be processed.

Experienced users of the Internet resource who have already ordered goods on this site recommend resorting to help only in exceptional cases.

For example, if the product did not arrive at all or it arrived defective.

But initially you should study the store and make sure that you can trust it.

More and more buyers are coming who love cheap prices, a huge selection of goods, and the opportunity to deliver goods by various courier services and receive almost free delivery. And many people are interested in how to return money from Aliexpress after paying for an item, because often people mistakenly order the wrong item, or choose the wrong quantity of an item, or for some other reason they want to get their money back.

Refund from Aliexpress

You can be guaranteed to get your money back in several cases, all these cases are described on Aliexpress, but we will duplicate them here:

• You cancel the order after paying for the goods
• You have not received the goods
• You received the goods, but what you ordered was not what you ordered, or it is not working, or the package is not the same

In the last two cases you will need , for a refund, and after reviewing the Aliexpress administration and clarifying all the details, you will get your money back.

How to cancel an order after payment and return money on Aliexpress

If you want to get your money back after canceling an order, then you need to consider several situations in which you may or may not get your money back. For example:

• If you have just made a payment and your order has the status “Payment is being verified”, then by canceling the order, the system immediately begins processing the refund.
• If your order has the status “Expected shipping” – then you need to wait for the order to be canceled by the seller from whom you bought the product; most often the sellers agree to the cancellation. As soon as the seller confirms the cancellation, you will receive a refund within a short time.

If your order status is “Sent” – in this case, you will not be able to return the money immediately, you will only need to receive the goods and send it back if the seller agrees, but you will need to pay for the shipping to China yourself. If the goods did not arrive in proper quality, or are damaged, or are not what you ordered, then you can .

How to get money after opening a dispute on Aliexpress?

If you had to open a dispute, then in any case you need to provide maximum truthful information, even if the seller asks you to ask, and not open a dispute, then if the minimum deadline has passed (for example, more than 15 days have passed, and the parcel is not tracked), then you need . If the seller says that he wants to return your money through PayPal or another payment system, do not agree, because most likely he will deceive you, and you will not prove anything. All financial payments must be made exclusively through the Aliexpress trading platform.

The goods did not arrive - we return the money

If it happens that the deadline for receiving the goods is approaching, but the goods are not there, or they have not begun to be tracked (you can read ). As a result, you need to open a dispute ( ) and demand a refund because you did not receive the parcel, or for example more than 15 days have passed and it is not tracked. The main thing is to keep track of the time until you can open a dispute; if this time expires, which is 45 days from the moment the goods were sent, then you will not get the money back in any case. More details about opening a dispute can be found .

The product arrived, but there is a problem with the product

If you received the goods, but found some defects or malfunctions, or the goods did not arrive in the quantity you ordered, or the goods did not arrive at all what you ordered, in this case you must in any case return the money via .

You can return the entire cost, or return not the entire amount, here you need to look at the situation that you have. If, for example, the product is working but has a defect, or is defective but you are satisfied with it in this form, you can open a dispute and request a partial refund and indicate how much money you want to get back for this defect.

If you provide as much evidence as possible, attach photos and videos of your received package, demonstrating what does not work, or that the product is damaged, or defective. At the same time, you write the truth, and do not try to deceive Ali for your own personal purposes. Then you will get your money back in 95% of cases.

After Aliexpress reviews your dispute and approves it, you will receive your money back within a few days.

How to return money from Aliexpress if the dispute is already closed?

If you have an unfortunate situation where you opened a dispute but did not receive a positive response. Then, most likely, you will no longer be able to return your money if Aliexpress takes the seller’s side in your issue. You can try writing to and provide additional information, or describe in more detail the essence of your problem, and indicate that you opened a dispute, and write its number in the support request. But in this case, the chances of a refund are low.

Terms for returning money on the Aliexpress site

Aliexpress has provided a table where each payment method is indicated by the number of days it takes to return the money to the buyer. You also need to understand that if the goods are paid for in one way, then the money will return exactly there. For example: You paid with a Credit Card, then the money will be returned to you on the same card. If you paid Yandex money, you will receive a return transfer to your Yandex money wallet.

What to do if Aliexpress did not return the money

If you win a dispute, or cancel an order, but the required number of days has passed, which is indicated in the table above for your payment method, then you need to understand that the number of working days is indicated there, weekends and holidays are not included, so sometimes a refund may take longer than indicated in the table. If more days have passed and there is no money, then write about it to Ali’s technical department.

What should I do if the dispute is closed, but the money was not returned to AliExpress? In such cases, it is necessary to understand all the nuances associated with conducting and closing a dispute. We will talk about how to solve this problem further.

AliExpress dispute system

What to do if the dispute is closed in your favor, but the money never came back? How to get the money back in this case? Since the largest trading platform in China calls the protection of buyer rights the main principle of its work, such statements are quite difficult to believe. Security guarantees are supported by an order protection system and the ability to open a dispute about a refund. In this case, according to the rules of the site, you may well qualify for both a full refund of the money spent and sending the goods back, and for partial compensation without returning the purchase.

The fight against dishonest sellers on the site is tough. Firstly, none of them will receive the money until you confirm receipt of the order. All sellers who incorrectly indicate the characteristics of a product, do not ship it on time, or do not respond to messages about extending the protection period are subject to sanctions by the system. For this purpose, the site has such a function as “Open a dispute”. AliExpress rules state that after a dispute is won, the money will be refunded to you according to the criteria that you yourself specify during the dispute process. Therefore, the main thing in a dispute is to act clearly and consistently.

Dishonest sellers will face severe sanctions from the administration. The loss of rating and reputation on the site can greatly impact an individual’s business, so, most often, the seller will meet you and the dispute will be resolved as honestly as possible, taking into account your interests. If you want to return the money to AliExpress, then you will return it, the only problem is where exactly you will receive it. There are several options here, and the time it will take to get a refund depends on them.

What should I do if AliExpress does not return my money? The answer may surprise you - just wait. On the first day after the dispute is completed, the money will not arrive, since there are a lot of clients on the site and the system cannot immediately process all requests.

Where will the money come?

So, remember how you paid for your order:

• If you paid through the WebMoney electronic system, the money will be credited to your wallet, if using a bank card, it will be credited to your account. It doesn’t matter that you may have already unlinked your bank card from your account or have not paid with an electronic wallet anywhere else, the refund goes exactly to where you paid for the purchase.
• Another option is to your account. If you use this system, the money will come to your account. Do not panic if the dispute is completed, the time allotted for a refund has passed, and it is not on the card or on the WebMoney e-wallet - just check your Alipay account. Review your settings, your Alipay account may have an automatic refund set up. If you cancel this function, then the money will come to where the funds came from.

You can find out exactly what amount and where the seller should send it on the “My Orders” page. To do this, log in to AliExpress, in the “My Orders” menu, find the purchase with which you are having problems. Click on the “Details” button next to the order number:

In the "Order" section you will see detailed information about the purchase. Another section – “Payment” – contains all the detailed information about the payment process. Here is the card number, the exact amount, and the date of transfer of money.

But in this section there is no information about where and how much money will be returned as a result of a won dispute. However, in this case, only two options are possible - to the specified card or to an Alipay account.

You can rest assured about the safety of your funds. The system is guaranteed to return the money if the dispute is won and closed.

How long will it take for a refund?

The table below provides information on the duration of the refund. As you can see, the fastest refund is made using the Alipay system - up to one business day, while refunds to other payment systems take about a week, and money can arrive on a separate bank card even 10-15 days after completion spore.

Should I worry about not getting my money back? If you believe the rules of the site and many reviews from customers who found themselves in a similar situation, your money will certainly be returned. The only condition is patience and the ability to properly conduct a dispute on the site.

For more useful information about refunds, watch the video:

How to get money back from Aliexpress

The order refund procedure is not initiated based on the buyer’s request.

There may be several reasons for a return:

• The seller did not send the order within the specified period;
• The buyer canceled an order that has not yet been shipped, for the reason specified by him;
• The buyer won the dispute with the condition of full or partial compensation;
• Freezing an order due to detection of fraud on the part of the seller;
• When returning an item.

The amount of refund to the buyer cannot exceed the cost of the paid goods. Refunds are made in the form of a cashless transfer within 7-10 business days. The exception to these rules is for Allpay refunds. In this case, the return period is 1 day.

The method of refunding money on Aliexpress depends directly on the product:

• Bank cards Visa, Master Card or Maestro;
• Electronic wallets QIWI, Yandex Money or WebMoney;
• Payment system Western Union.

If, after 10 days from the date of the decision to refund the buyer, the payment has not been made, it is recommended to contact.

Refund from Aliexpress when order is canceled

According to the rules of the site, the buyer has the right to cancel a paid order and return his money only until the seller has sent the goods. To do this, just click the “Cancel order” button, indicating the reason. When choosing a reason for canceling an order, it is recommended to choose the reason that is most favorable to the seller. For example, the wrong choice of product.

If the transaction is terminated due to the fault of the seller, the administration may apply sanctions against the culprit. Accordingly, this will negatively affect the store’s reputation. Therefore, in such cases, sellers will give many arguments in their favor just to maintain their rating. And since cancellation of a paid order cannot be made unilaterally, indicating a reason that is unfavorable for the seller, you risk extending your refund period for an indefinite period. If the seller transfers the order to the shipped category by indicating the wrong track number, you will only be able to get your money back if you win the dispute. And the buyer has the right to open a dispute only after 6 days from the date of sending the order.

If the seller confirms the cancellation of the order, the transaction is automatically closed and the money is returned to the buyer within a specified period. You can view information about refunds in the order interface in the “Payment” tab.

Refunding money from Aliexpress by opening a dispute

Any buyer has the right to apply for a refund by opening a dispute. The basis for opening a dispute is a situation where the buyer has not received his goods or the goods received are of poor quality. If controversial issues arise between the seller and buyers, the complaint is submitted to Aliexpress mediators for consideration. The decision of the mediators is final and is not subject to review.

Amounts paid by the buyer are not refundable if:

1. The buyer declares that the product he purchased does not correspond to the characteristics stated on the website, and the seller, in turn, provided irrefutable evidence of the full compliance of the product.
2. The seller wishes to return the product, which corresponds to the description, due to its uselessness.

Refund from Aliexpress if the order is frozen

Right to a partial refund

If you are not satisfied with the quality of the goods received or the goods do not correspond to the description, you can demand partial compensation from the seller. The conditions for such a return are negotiated by the parties individually through a dispute. After both parties have agreed on an acceptable amount of compensation, the agreed amount is returned without the need to return the goods.

Refund on Alipay

Refunds to your alipay wallet are made only if you have made such settings. In order for a refund from Aliexpress to be made to your personal bank card or e-wallet account, you need to change the settings by clicking cancel.

Alipay does not allow withdrawal of funds. Therefore, you can only use the funds available on Alipay Wallet for purchases.