Tricolor does not show basic channels. There is no picture, but there is sound. Objective reasons why Tricolor does not show

It is not always possible to pay for the work of channels on time. And if you are a Tricolor TV subscriber, then when the paid period expires, you can only watch ten free channels.

However, what should you do if, in such a situation, viewing even basic channels is unavailable (usually a window with the phrase “no signal” simply appears)?

Tricolor TV users begin to worry, sometimes even looking for repairmen to sort out the “breakdown.” If you encounter such an abnormal phenomenon, do not worry. You can even fix this yourself.

First of all, you need to fully diagnose the device, check all components. Because very often the cause of such a problem is only an incorrectly connected cable - this way you can quickly and independently correct the situation without needing outside help.

Mandatory check of system operation on Tricolor

For such cases (when there is some kind of system failure), a reboot is provided. So it's better to restart the device first. Perhaps after this it will begin to work properly. You need:

Turn off the system completely.
Wait five to ten minutes.
Connect to power supply and turn on the device.

Often, after these actions, system failures disappear.

If rebooting does not help, you need to check whether the main information channel of Tricolor TV is working (it should function around the clock). However, it is possible that even when you turn it on, the “no signal” window suddenly pops up. For what reasons could this happen?

If even the Tricolor TV information channel does not function when you turn on the TV, then most likely the settings have gone wrong. In such a situation, the easiest way to fix problems is to reset the settings to those set by the developer himself. With this function, the signal will be restored, so the TV channels will work again.

How to reset user settings

The function of resetting the settings to those set by the developers themselves is one of the most useful functions, since with its help you can fix a variety of system failures.

To use this option, you must follow these steps:

After you confirm the reset, the receiver will begin rebooting the system, and all settings will return to what they were automatically set before you made the changes.

Very often, this option allows you to completely get rid of system failures. So the boring phrase “No signal” is replaced by pleasant images of an HD TV channel.

However, now for normal operation of TV channels you need to configure the channels by requesting auto search. So Tricolor TV itself will search for everything you need, and you will only need to save the TV channels.

Very often, in cases where the period of paid work ends, the system automatically sends basic channels to the bottom of the list. For most subscribers, they appear starting from the one hundred and first TV channel.

The Tricolor TV info channel works, but the basic ones don’t

Less often, it happens to subscribers that the information channel itself works, but the basic ones do not turn on - when they try to view them, the “No Signal” window pops up. Most often, this problem appears due to the fact that the subscriber did not indicate his data or did not install the smart card correctly, which is why the receiver cannot see it.

How to provide your details

In the case where the failure is caused by unspecified data, the situation is not so difficult - you just need to confirm them. And you can do this in two ways:

What to do if the data is confirmed but the channels do not work

However, it is quite possible that the phrase “No signal” is caused by an incorrect installation of the smart card, which is why the receiver simply cannot read it. You can check this version as follows:

Open menu
Find the option called "Conditional Access".
Find and navigate to the DRE module.
Here, find the value of the card ID, which must necessarily correspond to the card number (indicated on the smart card installed in the receiver).

If after the transition you cannot find the value of the card, then your receiver simply does not read it. Don't worry, in such a situation you just need to ask the support center for a replacement card.

Why doesn't the basic package work?

Phrases like “No signal” and “No access to channels” may also pop up due to the fact that the company has simply changed the package of free channels and the price for the services provided.

Don’t forget that every company changes the cost and range of its services from time to time, including Tricolor TV. In 2015, HD tariff packages were changed. For example, if you previously used the services “Optimum”, “Maximum HD” and others, now you will automatically switch to another tariff - “Unified.

In addition, Tricolor TV has completely reviewed and changed not only tariff plans, but also the cost of services. Now, as before, subscribers cannot install a package that costs six hundred, nine hundred or one thousand two hundred rubles. Now you can choose only one package of HD channels for one thousand two hundred rubles. This cost is set for both obsolete and current equipment.

However, there are some differences. In cases where the subscriber does not want or cannot pay the entire cost of services at once, he is given the opportunity to pay in small amounts. To watch TV channels in HD quality for six months, you need to pay six hundred rubles, and for nine months you need to pay nine hundred rubles.

Keep in mind!

In 2015, the Tricolor TV company officially announced that if the service period paid for by the subscriber expires, there is no guarantee that he will be shown free channels in HD quality. Previously, their essential functioning was described in detail in the Tricolor TV document, but now this section has been completely removed from the contract.

So keep in mind, if you have not paid for the TV channels on time in the amount of one thousand two hundred rubles, then it is quite possible that you will not be able to watch even free channels, since when you turn them on, a window will pop up with the phrase “No signal.

Software update problems

This is also the reason why tricolor does not show free channels.

In cases where subscribers do not update the software in a timely manner, Tricolor TV does not guarantee proper operation of the system. Therefore, in order to avoid problems when viewing channels, it is recommended to regularly update the software.

Because of this, problems arise when watching not only free, but also paid channels when the payment period has not yet expired. So don't forget to update your software when new software comes out.

Despite all the positive aspects of satellite television, Tricolor TV subscribers are often faced with the fact that all or some of the channels are not shown. When faced with malfunctions in satellite broadcasting, not everyone will be able to independently find the cause of the problem and fix it.

This problem can be solved by identifying the cause.

On all channels except information

First you need to clarify the activity of your subscription. This can be done in the following ways: in the TV receiver menu, on the official website (section “Payment”) or in your personal account.
If the subscription is active and the problem is not resolved, then you will need to update the activation keys. A request to resend the keys can be made in your personal account. After this, the receiver must be rebooted and left on one of the channels that is not accessible. The TV itself can be turned off. It takes no more than 8 hours for the signal to arrive.
Another reason can be identified by the absence of an ID code on the TV screen. The ID may not be displayed because the smart card or conditional access card is not installed correctly in the receiver. To check this option, in the case of a smart card, you need to take it out, reinstall it and restart the power supply. A power reset is sufficient for the access card.
If the ID does not appear on the screen, it means that the receiver has stopped reading the card. The solution may be to contact customer service.

Only on some

In this case, you will need to run an auto search. New channels must be saved.
As a result of the update, the problematic TV channels completely disappeared from the list, which means they stopped broadcasting, i.e. There have been changes in the composition of paid packages. It will be necessary to clarify the new composition.
There may be this option: TV channels without access remained on the new list, but the problem was not solved. You need to unplug the receiver and turn it on again.
If the channels still do not work, you need to reset the settings to factory settings: in the equipment menu, select the “Factory settings” item and click “Ok”. After this, you need to reboot the receiver and configure it again according to the instructions.
If after resetting the settings, access to TV channels does not appear, you should call a technical support specialist to diagnose the equipment.

Inscription on the screen “No signal”

Such an inscription may indicate a loss of the broadcast signal. The reasons for this are different. To determine them, you need to clarify the signal quality: press the F1 button on the remote control.

If power is less than 70%, consider eliminating the following options.
- Bad weather conditions may degrade broadcast quality. As soon as the weather improves the signal will be strong.
- Stable broadcasting may be hampered by interference in the area (trees, tall buildings). Relocating the antenna will solve the problem.
- The cause of the low level may be incorrect antenna settings or cable damage. You can fix these problems yourself or call a specialist.
- The reason for the missing image may be technical problems on the part of the service provider.
If the broadcast quality is more than 70%, then a series of sequential actions must be carried out (with a transition to the next step if the previous one fails).
- Search for channels again.
- Reboot the receiver's power.
- Reset settings to factory defaults.

If access to TV channels could not be restored

If all of the above manipulations did not lead to the desired result, then you need to contact the Tricolor TV Support Service. This can be done in different ways:

+7-800-500-0123
Contact via Viber and WhatsApp at +7-911-101-0123
Call through the website (in the Support section)
Skype: support_tricolor_tv
Online chat on the website
Application for technical support (you must fill out the application form in the appropriate section)

For many small towns, villages and villages in Russia today, satellite television has become an urgently needed service, which provides access to dozens and even hundreds of television channels in Russia, the CIS countries and the world.

The Tricolor company provides high-quality digital broadcasting of a number of programs, so its offers are in demand and relevant for many residents of Russia and neighboring countries. But sometimes broadcasting problems still occur, the signal disappears and the image disappears. Why doesn't Tricolor show? Let's figure it out.

Objective reasons why Tricolor does not show

The most common reasons why Tricolor does not show or shows poor quality may be:

— an error in choosing the power of the repeater, due to which the signal transmission deteriorates in bad weather conditions - during rain, snow or fog;

— poor quality settings of the home receiver during installation;

- damage to the home cable between the TV and the antenna;

— the formation of ice on the antenna, which impairs signal reception;

— carrying out preventive maintenance on the repeater.

All these cases can be easily corrected by the company’s technical service.

Causes that are easy to eliminate

Sometimes users complain that not all channels are available for viewing. In this case, you should carefully review the list of channels included in the package you paid for. You may need to pay extra for some individual channels.

Sometimes the lack of a picture on the TV screen is explained by simple inattention - for example, an incorrectly inserted access card. Once the card position is corrected, the image returns.

Sometimes the receiver itself acts as an obstacle: in the event of voltage fluctuations in the network, it may spontaneously turn off or exit the signal reception mode. Simply turning the receiver off and on often returns it to working condition.

If all the checks did not produce results, and the code “8888” or “” appears on the receiver screen, you should contact technical support.

"Tricolor" does not show after payment

It is possible that after payment you should activate previously disabled channels. To do this, you need to go to your user account and order activation codes to be sent. Once you receive the codes, you must enter them, indicating your DRE ID subscriber number and service agreement number.

It is possible that activation will not occur immediately, but after a few hours, so you need to leave the receiver turned on on an encrypted channel and wait.

Free Tricolor channels are not shown

Sometimes the problem is that the free Tricolor channels are not shown. In this case, the receiver is left on the free TV channel "Russia 1" for about 9 hours.

During this period, settings are usually restored, and free channels appear in the broadcast schedule. If this does not happen, you should contact technical support, providing them with your DRE ID subscriber number and service agreement number.

When the message “No Signal” appears on the receiver’s display, try updating the channel list - very often this is enough to resume the show.

Re-tuning channels

A fairly common cause of failures in the display of individual channels is distortion of the antenna settings due to gusts of wind and other similar phenomena. In this case, you can try to re-tune the channels yourself. To do this you should:

— take the remote control and go to the receiver menu;

— select channel search;

— start a range scan to search for available channels.

If all of the above does not lead to the resumption of the display of TV programs for the Tricolor-TV package you paid for, you should contact the technical support service of the Tricolor company and call a technical specialist to troubleshoot problems.

On July 20, 2017, changes were made in broadcasting aimed at dividing regional TV channels into appropriate lists and designed to make viewing these TV channels more convenient.

This page contains instructions for all receiver models (see below on the page).

Instructions for setting up the Tricolor channel list for receivers GS E501, GS E502, GS C591, GS C5911, GS U510

4. Select the Tricolor TV operator and, if necessary, the antenna settings you need (for a standard connection of the receiver to the antenna, it is recommended to leave the default settings). After that, click the “Continue” button.

5. Select the region that suits you. There will be 3 regions available for selection - “Main”, “Moscow +0 hours.” and “Moscow +2 hours.”

6. Wait until the search for TV channels is completed and save the found TV channels.

Instructions for setting up the channel list for receivers GS U210, GS U210 CI, GS B210, GS B211, GS B212, GS E212, GS A230

To correctly display the list of TV channels, follow these steps:

1. Press the “Menu” button on the remote control and select “Applications”.

2. Select “Setup Wizard”.

3. Set the time, time zone and language of the receiver menu, then click the “Search” button.

Attention! You must select one of two regions - “Moscow +0 hours.” or “Moscow +2 hours.”- depending on the region of your residence. In the first case, all TV channels will be broadcast according to Moscow time, in the second, some TV channels will be broadcast with a time shift of +2 hours from Moscow time.

When you select the “Main” region, one information channel will be saved in the channel list.

Instructions for setting up the channel list for receivers GS B520, GS B521, GS B521L, GS B522, GS B531M, GS B532M, GS B533M, GS C592

To correctly display the list of TV channels, follow these steps:

1. Press the “Menu” button on the remote control and select “Applications”.

2. Select “Setup Wizard”.

3. Set the time, time zone and language of the receiver menu, then click the “Search” button.

5. Select the region that suits you. There will be 3 regions available for selection - “Main”, “Moscow +0 hours.” and “Moscow +2 hours.”

When you select the “Main” region, one information channel will be saved in the channel list.

6. Wait until the search for TV channels is completed and save the found TV channels.

Instructions for setting up the channel list for HD 9303, HD 9305 receivers.

To correctly display the list of TV channels, follow these steps:

1. Press the “Menu” button and select “Search for Tricolor TV channels”.

2. On the region selection screen, select the region that suits you. There will be 3 regions available for selection - “Main”, “Moscow +0 hours.” and “Moscow +2 hours.”

When you select the “Main” region, one information channel will be saved in the channel list.

3. Wait until the search for TV channels is completed and save the found TV channels.

Instructions for setting up the channel list for receivers GS 6301, GS 8305, GS 8306, GS 8307, GS 8308, DRS 8308.

To correctly display the list of TV channels, follow these steps:

1. Press the “Menu” button on the remote control and select “Applications”.

2. Select “Setup Wizard”.

3. Set the receiver menu language, then press the “Forward” button.
4. Set the time and time zone, then click "Search".

5. Select the Tricolor TV operator and, if necessary, the antenna settings you need (for a standard connection of the receiver to the antenna, it is recommended to leave the default settings). After that, click the “Continue” button.

6. Select the region that suits you. There will be 3 regions available for selection - “Main”, “Moscow +0 hours.” and “Moscow +2 hours.”

When you select the “Main” region, one information channel will be saved in the channel list.

7. Wait until the search for TV channels is completed and save the found TV channels.

Instructions for setting up channels for TVs with a CI+ module.

To correctly display the list of TV channels, follow these steps:

1. Switch your TV to satellite channel tuning mode. To do this, you need to go to the signal source (antenna) settings section in the menu of your TV.

2.In the settings section, select “Manual setup” and go to it.

3.Before starting the channel search, make sure that the following manual search parameters are set:

The Network search option is enabled.
Frequency (transponder) - 12226 (H/L)
Symbol rate - 27500
Satellite - Eutelsat 36E

If necessary, enter these parameters manually.

4. Start searching for channels and follow the instructions on your TV screen. During the search process, the TV should display information about the search progress and the channels found.

5. When the process is complete, confirm saving the channel list (the request may not appear on some TV models).

I think many users of Tricolor TV satellite television are familiar with the situation when you turn on the set-top box, but there is no signal from it on the TV. What to do, where to run, who to call?
Don't panic! Now you and I will figure it out on our own, identify the cause and perhaps even fix it.
First, check to see if the TV and receiver are turned on. Then look at the TV screen to see what is happening there.
There are two options for the development of events. First, let's define what is meant by the concept of “No signal”.

Case 1. The screen says “No signal”

This is the most common situation. In 75% of cases, it is caused by the fact that the video signal source on the TV was selected incorrectly. Most often, children do this when they play with the remote control. To correct the situation, you must first look at the back of the TV case to see which of its connectors is connected to the Tricolor TV receiver. All ports are signed and even have their own numbering.

Next, you need to pick up the remote control and find the button that switches video signal sources. Usually this button is called Source or Input.

In response to this action, the TV should display this or a similar menu, which will list all available inputs:

We select the one that includes the Tricolor TV set-top box. Usually after this the problem is successfully resolved.

Note: On older TV models, where there are no other connectors besides the composite input (tulips) and SCART, the video input is switched using the “TV/AV” button. Switch the TV to the AV input and check if the image from the set-top box appears. Some TV models have several AV inputs (for example, front and rear), then the “AV” button will have to be pressed several times to switch between them.

Also, be sure to check that The satellite receiver is definitely on and working. Sometimes it can happen that the power indicator on it is on, but the device itself does not start. Then the “No Signal” message on the TV will also light up. Try restarting it by turning off the power and turning it on again.
If this does not help and the message and when you try to turn on Tricolor TV, it still says “No signal”, then try replacing the cable between the receiver and the TV. It usually lies on the floor and is exposed to the destructive influence of children and pets - they either squeeze it or chew it.

Case 2. TV channels are not shown

If the receiver interface itself is accessible and a list of channels is displayed, but there is no image and Tricolor writes “no signal” on all channels, then there is most likely a problem with the equipment.

Moreover, the cause may be incorrect settings of the satellite receiver, a damaged transponder, or an incorrectly installed antenna. Start by checking the antenna itself to see if it has been twisted by the wind or something else. The source of the problem when there is no signal can be a torn or kinked coaxial cable from the antenna to the receiver. Inspect it carefully for damage.
If the message “No signal” is displayed only on some channels, while others work without problems, then this may be caused either by technical work at the operator, or by a change in the frequency of the TV channel. Try going to the operator’s website and reading the news to see if there are any maintenance work or changes in the operation of individual channels.