Program for programming mini PBX Panasonic. Moving to a new server

The Panasonic KX-TEM824 office PBX has similar characteristics to the KX-TES824, but it has more external and internal lines as standard. This is the only difference from the KX-TES824. The model is one of the most reliable PBXs in its class and is suitable for most small offices.

Possibilities.

* Initial capacity: six external and sixteen internal lines;
* Maximum capacity: eight external lines and twenty-four internal;
* Direct access to system resources;
* Russian-language interface;
* Automatic three-level operator;
* Programming via computer (USB), modem or system phone;
* Recognition and forwarding of fax calls;
* Customizable call distribution and restriction;
* Possibility of connecting a backup power source;
* Conference call function with the ability to connect up to five subscribers;

Setting up and programming mini PBX Panasonic KX-TEM824.

It is programmed using a computer via a USB cable, like its counterpart from the TES series, this process is not very complicated, but it is worth contacting specialists to achieve maximum performance. Our company’s specialists have been professionally setting up mini-PBXs of all models and manufacturers for many years. At the moment, the market for services for setting up mini-PBXs is crowded with different organizations, but our company has a number of advantages:

Delivery– our employees will deliver all the necessary equipment to your office.

Guarantee– any services provided by our company’s employees are guaranteed.

Service– in addition to standard installation and configuration, our specialists are ready to professionally service your mini-PBX.

Cost for services:

Exact cost of setup and programming TEM824 and for telephone network installation services, please check with our operators.

A special program with which you can control Panasonic digital PBX, can connect to different models of this manufacturer, supports all common connection formats.

KX Maintenance Console - the software is supplied from the official manufacturer, so there are no difficulties when connecting and managing almost all PBX models from Panasonic. An easily connected program allows you to fully control the device connected to it, configure the operating mode, manage parameters and functionality. It has advanced tools for complete and easy management.

What the program can do

KX Maintenance Console can be connected to the device using an Internet LAN cable, as well as using a USB connector. Supported devices that can be controlled and configured by this program are KX-TDA (TDE) and NCP models. The latest generation program with updated models also allows you to connect and manage DT5 and NT5 PBX devices from the manufacturer Panasonic. When installing the software, it also installs the device drivers necessary for its operation, which must be installed for normal operation of the program.

The main window of the program displays the status of the PBXs connected to it, both main and slave. You can switch the device from working status to another status in a couple of mouse clicks. Analyzing and copying data accumulated during the operation of the PBX occurs similarly. Access via WEB interface, voice communication testing and other equally important administration and configuration items are also provided.

Quite importantly, KX Maintenance Console can work in multi-user mode. Several users can simultaneously work with this program in different access rights modes.

Interface

The graphical shell is Russified and quite simple, which makes it easy to understand its functionality. The license key requested during installation of the program can be downloaded completely free of charge on the website of the software manufacturer.

Key Features

• Intuitive graphical shell;
• Complete and extensive ability to administer connected digital PBXs;
• Testing VoIP voice communications directly from the program;
• Multiple device management, multi-user connection;
• Supports most digital PBX models from Panasonic.

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To set up Panasonic PBX you can use the following instructions:

You can configure Panasonic PBX from a system phone, but as a rule it is convenient to do this through a special console.

Video tutorial on setting up Panasonic PBX, part 1. Installing the Panasonic Mini PBX console:

First of all, we connect city telephone lines to the PBX, the ports to which we connect are designated by the Latin letters CO (if these are two-wire analog lines, or to the corresponding RJ 45 ports, if these are IP trunks or a PRI E 1 digital stream)

Video tutorial on setting up Panasonic PBX, part 2. Programming city line ports of Panasonic Mini PBX:

When setting up Panasonic PBX, city lines must be divided into groups (if you use city lines of different operators and different types on the PBX). Using groups, you can distribute the ability to make calls through one or another number. Groups are also necessary if part of the external lines of Panasonic PBX is used to communicate with another mini-PBX.

Video tutorial on setting up Panasonic PBX, part 3. Programming groups of city lines of Panasonic mini PBX:

Before setting up Panasonic PBX, we connect the subscriber lines to the appropriate PBX connectors. Depending on the connected telephones, ports on the PBX are of 3 types: analog (single line, the corresponding board on the PBX is designated SLC, i.e. single line card), digital (digital line, the corresponding board on the PBX is designated DLC, i.e. . digital line card), or hybrid (digital single line, the corresponding board on the PBX is designated DSLC, i.e. digital single line card).

As a rule, internal ports on a PBX are designated by the Latin letters EXT. All subscriber ports are associated with a specific (usually 3-digit) subscriber number.

Video tutorial on setting up Panasonic PBX, part 4. Programming internal line ports of Panasonic mini PBX:

Analog phones include so-called household phones, which are sold in any electronics hypermarket and are not tied to any PBX and can work completely independently when connected to a city line.

Digital is a system telephone, which, as a rule, is purchased together with a PBX.

You can distinguish a system digital telephone by its multiple speed dial buttons (which are usually assigned to internal subscribers and landline lines), with the help of which you can easily transfer a call, create a conference, etc... These buttons are equipped with backlight lamps, and when the internal subscriber or landline line is busy , the corresponding button begins to be highlighted, which is very informative and convenient.

Since to set up a Panasonic PBX you will need a computer, setting up the PBX directly begins with connecting to a computer via a USB or LAN port. Next, you should install the appropriate drivers and the latest version of the program to configure the PBX model that you are going to configure.

Officially, the software is provided only to certified specialists who have been trained by Panasonic, passed the appropriate exam and received a certain status. Although, of course, all these programs can always be found on the Internet if you look hard enough.

In some cases, it will not be possible to set up a Panasonic PBX on your own, without involving a specialist certified by the manufacturer. The fact is that in modern Panasonic PBX series NSP and TDE, in the latest firmware, access to programming is provided through a login, which is given only to certified engineers who have the required level to work with this type of PBX.

To configure a Panasonic PBX from a computer, run the previously installed program and specify the USB port through which you will configure the PBX. To connect to the PBX, the program will require a password, the factory password is 1234

How to set up Panasonic PBX from a system phone:

If there is no USB port or computer, the PBX can be configured from a digital phone, which must be connected to the first EXT1 port (number 101).

To enter programming mode, you must press the “Program” button on your phone. Next, dial * # on your phone, the system will ask for a password, the same factory password – 1234.

First, you need to program the PBX numbering plan, in which the corresponding internal subscribers (numbers) are assigned a specific name (each with their own). This name

With the factory settings of the PBX, incoming calls go to all internal ports, i.e. All phones will ring. To change the situation, you need to set up call distribution (the corresponding checkboxes in the extension number section; the time from the start of the call to the actual ringing of the telephone set is also indicated there)

Once you have managed to configure the Panasonic PBX according to all parameters, in order to save the PBX settings, you need to click “apply” (if configured from a computer), or the Store key if from a digital device. To exit programming mode, you must press the Program key on your digital phone.

This material may be of interest to those who are looking for a solution to increase the performance of their telecommunications system through the implementation of computer-telephone integration (CTI) tools. Currently, there are several approaches to using CTI applications. Basically, these are solutions based on software PBXs such as free Asterisk or paid ones with built-in Call Center functions. Also no less popular is a solution based on classic hardware PBXs that support CTI functions.

For those who are not familiar with the concept of CTI and technical details, we can advise you to familiarize yourself with some of the materials presented below:

According to the results of research by the independent rating agency MZA over the past few years, Panasonic PBXs are No. 1 in the world in terms of the number of ports sold. Therefore, in this material we will consider solutions based on Panasonic digital PBXs.

For this review, a search was conducted in the search engines Google, Yandex, Rambler, Yahoo using the keywords “CTI”, “CTI application” and “Panasonic CTI”. As a result of the search, it was found that currently on the Russian market, or more precisely in the Russian-speaking segment of the Internet, 4 families of CTI applications for Panasonic PBX are most prominently represented:

• Panasonic Communication Assistant- Panasonic System Networks Co., Ltd., Japan
• Rander CTI- KPP RANAT LLC, Russia
• "1C-Rarus:SoftFon"- 1C-Rarus company, Russia
• Blitz CTI- PKP "Blitz-Contact" LLC company, Ukraine

Each CTI application has its own original concept. The following will provide a brief overview of the most important functions of each CTI application, as well as their comparison and recommendations for choosing CTI applications for solving certain problems.

Panasonic Communication Assistant

The main feature of the Panasonic Communication Assistant CTI application (http://www.panasonic.ru/products/communication/ats/ctiapp) is that it is designed to work only with modern IP PBX Panasonic KX-TDE100/200/600 and KX-NCP500/100, while the server part of the CTI application can be located directly in the PBX processor and does not require a separate hardware server. This is convenient for small companies, as it significantly reduces the cost of implementing a CTI application. However, the built-in server has a limitation on the number of users and for medium-sized companies a separate hardware server will still be required. In addition, this CTI application does not work with KX-TD816/1232/500 and KX-TDA30/100/200/600 PBXs. CTI applications PC-Phone and PC-Console are supplied for these PBXs. The Phone Assistant CTI application is currently not supported and is not available in the Russian Federation.

Despite the fact that the number of client connections on the external hardware server is limited to 256, the general concept of this CTI application is tailored for large companies, since serious emphasis is placed on intra-corporate traffic. Communication Assistant has internal chat, presence status, support for multiple PBXs on the network, and support for thin clients.

In addition, as a manufacturer of a wide range of equipment, Panasonic has implemented support for interaction with KX-TVM50/200 speech processors and IP video cameras in its CTI application.

Communication Assistant can also be integrated with other applications; MS Outlook support is built into the client part. Third-party applications can be integrated at the 1st party TAPI level through the Communication Assistant PRO client part. Similarly, with the participation of KPP Ranat LLC, integration with the family of programs on the 1C:Enterprise platform was implemented. Contacts can be stored not only in its own database, but also in Active Directory and other databases compatible with LDAP v3.

In addition to the functions of a universal client, the Communication Assistant CTI application has Call Center functions implemented in the Communication Assistant Supervisor module. Along with the Call Center functions implemented directly in the PBX functionality, this application allows you to control the work of Call Center operators, monitors the status of call queues in real time and supports the preparation of statistical reports on the activities of the Call Center.

To handle large numbers of incoming calls, the Communication Assistant Operator Console application is available. It allows you to manage multiple calls, forward them, work with parking zones, and also change some settings for other workstations, such as constant forwarding, do not disturb mode, absent messages and line blocking.

The Communication Assistant CTI application is delivered out of the box through Panasonic's network of distributors and technical centers.

Start of deliveries - 2010. Last updated - 01/24/2011

The latest current version is Ver 3.0.32.0

Technical support is provided on the basis of Regional Technical Centers, the Moscow office of Panasonic and directly from the application developers.

Rander CTI

Connecting COM modules is more accessible and technologically advanced than TAPI integration, and the number of functions available through the COM interface of the Rander CTI application includes more than 40 methods, including monitoring dialed digits and playing OGM messages.

Along with integration with MS Outlook and 1C:Enterprise, the CTI application Rander implements integration with recording systems SpRecord and SPRUT.

For those clients who need information about calls from the PBX SMDR buffer for billing, Rander offers a built-in function for downloading this information from the PBX buffer into a text file, which can then be processed by tariff programs such as Win Tariff, PBX Call Tarifficator, etc.

The Rander integration module with MS Outlook can also search for caller information in the list of Active Directory users, which is very useful for distributed enterprises with a single network infrastructure (such as a network of bank branches, for example).

In addition to integration at the COM interface level, Rander has a contact import/export function, which expands the possibilities of its sharing with other applications, as well as a call log export function, which allows you to freely process information about made calls in other applications, such as Microsoft Excel or Microsoft Access .

Rander is supplied in the form of a distribution file, available for free download on the program website and license keys in the form of files transmitted by e-mail through a network of partners (), online stores () or directly from the office of the company KPP Ranat LLC ().

Technical support is provided directly by the application developers

Start of deliveries - 2004. Last updated - 06/10/2011

The latest current version is 4.1

There is a certificate of registration of the program

KPP Ranat LLC is the only silver partner of Panasonic Solution Development Network () in the CIS.

1C-Rarus:SoftFon

The most distinct and pronounced concept is the CTI application "1C-Rarus:SoftFon" (http://rarus.ru/1c-crm/softfon-prof-1/).

This application is not universal, but is strictly intended for use as part of a CRM developed by 1C-Rarus. Application type - Call center, which includes a softphone.

“1C-Rarus:SoftFon” is integrated with the CRM module of standard configurations: “1C: Trade Management”, “1C: Manufacturing Enterprise Management”, built in by combining configurations. In other configurations on the 1C:Enterprise 8.0 platform, the standard solution is built in manually by a 1C programmer according to instructions describing step-by-step actions. 1C configuration modules for combining and embedding are provided in their original form (“open source”).

Based on this, there is no need to describe in more detail the advantages and disadvantages of this CTI application, since it occupies a certain niche in the market and is distributed through a network of partners of 1C and Rarus companies.

Start of deliveries - 2006. Latest current version - Revision 1

Blitz TAPI

And finally, the Blitz TAPI CTI application from our Ukrainian colleagues from the Blitz-Contact company (http://www.bkd.dp.ua/soft/cti/TapiServer.php), which includes several different functional modules: Blitz KXTD TAPI Server, Blitz Caller ID Display, Blitz Supervisor, Blitz TAPI SMDR.

This application does not have a general concept, since Blitz Caller ID Display functions similar to the client part of the CTI applications Communication Assistant and Rander.

The Blitz Supervisor CTI application is functionally designed to manage Call Center operators and is also similar to Panasonic Communication Assistant Supervisor.

Technical support is provided directly by the application developers (http://rus.blitz-cti.com/contact/calleriddisplay/)

Start of deliveries - 2007. Last updated - 07/06/2010

The latest current version of Blitz Caller ID Display is Ver 6.0.9.

Conclusion.

The purpose of this review is to try to understand what CTI application developers can offer today for end users, and which CTI application can be recommended for solving certain problems. Let's try to compare the CTI applications presented above according to several parameters:

1. Functionality
2. Ergonomics
3. Price
4. Availability
5. Ease of implementation and support
6. Level of technical support and availability of continuous development of functionality

Naturally, you need to compare applications only in one category. In our case, we have two categories: universal communications and call centers.

If we evaluate each CTI application according to these parameters based on a 10-point scale, we will get the following results:

Universal communications:

Call centers:

These results may not seem obvious, but that's okay. First, we gave each parameter a certain weighting factor. At each stage of the CTI application life cycle, different parameters are important. So, for example, functionality received the highest weight, since this is the main parameter based on the assessment of which the buyer chooses this or that product, if at the same time he knows exactly what functional parameters interest him. Cost plays a significant role in the implementation phase, so this parameter received a weighting factor of 2, as did ease of implementation. In addition, at the stage of implementing a CTI application, the delivery time of the product to the end user is important. We assessed its importance at the lowest level. If the client has already chosen a specific solution, then he can wait.

At the operational stage, the most important parameter is the level of technical support, so it received a score of 3 points, and ergonomics - only 2 points.

Let's take a closer look at the comparison results in the universal communications class:

1. In terms of functionality, Communication Assistant received a score of 9, as it has the most features. Rander is not as functionally rich as Communication Assistant, but is more interesting than Blitz TAPI, which is why Rander received a score of 8 points. Blitz TAPI is good in its own way, this application has something that others do not, so we decided to give it 7 points. The CTI application from 1C-Rarus, in principle, is not a universal communications tool, but since it works in the CRM environment and its main task is working with contacts, we gave it 7 points.
2. The most subjective parameter is ergonomics. This is how convenient or inconvenient it is to use the program. In our opinion, the Rander interface is the most convenient; it received a score of 9 points. The Communication Assistant interface is oversaturated with graphics, quite heavy and does not have a single application window, but overall it is not very annoying. His score is 7 points. 1C-Rarus also gets 7 points, since it uses the classic 1C interface, not very comfortable, but already quite familiar. Blitz TAPI received the lowest score of 5 points. Once again, this is the opinion of the author and his colleagues. Someone may evaluate it differently.
3. Cost is a fairly objective parameter and for comparison purposes we decided to calculate the cost of a set for 20 workstations. Rander had the lowest price and received the maximum 10 points. The highest price was obtained for the CTI application from 1C-Rarus with a score of 3 points. Although we must admit that its price already includes CRM functionality. Communication Assistant is cheaper than 1C-Rarus, but much more expensive than Rander and Blitz, for which it received 4 points. The Blitz CTI application is as inexpensive as Rander, but taking into account the fact that in Russia it can only be purchased through an online store with a 10% markup, its price is slightly higher than that of Rander, for which Blitz receives an honorable 9 points.
4. The availability parameter characterizes the time required for a client to obtain a fully functional license for a CTI application. The longest time it will take for a customer to implement Communication Assistant is that the app currently comes in boxes shipped from Japan. Since distributors usually do not stock boxes with these licenses in their warehouses, the guaranteed delivery time can be from 1 month or more. This parameter was rated 3 points. The CTI application from 1C-Rarus is sold in the form of boxes and distributed through the 1C and Rarus partner network. Delivery time will be determined by the delivery time of the box from Moscow to the client. Even if it is 10 days (7 points), it is still significantly more than 1 day for Rander (10 points) and 3-4 days for Blitz-Softkey (8 points).
5. In terms of ease of implementation, we put the Communication Assistant CTI application in first place (8 points). The most difficult implementation is for the CTI application from 1C-Rarus, since it involves the implementation of 1C, Rarus CRM and Rarus SoftFon. That's only 3 points. Blitz and Rander are about equally easy to implement, but can be a bit more complex than Communication Assistant, so we gave them 7 points each.
6. For technical support, we assessed the number of links in the technical support chain and the predicted average response time to a request. In our opinion, in terms of this indicator, Rander (9 points) is in 1st place, then Blitz (8 points) and then Panasonic and 1C-Rarus due to its more branched structure.

As a result of such a comprehensive analysis, in the class of universal communications, due to its low price, high level of technical support, simplicity, short implementation period and quite sufficient functionality, the Rander CTI application received the highest score of 113 points. In second place with a score of 95 points was Blitz TAPI. This application was slightly inferior in all respects to the winner. The most feature-rich CTI application, Communication Assistant from Panasonic, received only 3rd place with a score of 89 points. The decisive role here was played by the fact that this is a product from a large manufacturer, Panasonic. For some this may seem like an advantage, but for our analysis it turned out to be a disadvantage.
I am sure that in the near future Panasonic will be able to significantly increase the availability of its product and then it will not be so easy for its neighbors in the table to compete with it. Due to its narrow specialization, “1C-Rarus:SoftFon” was in 4th place with a score of 75 points.

In the Call Center class, the result was similar, but without such a wide range of points.

In essence, we can draw the following conclusion: if you need an affordable and lightweight CTI application that performs the functions of universal communications or a lightweight Call Center, you can safely choose Rander. About 20 thousand Rander workstations sold in more than 40 countries around the world (), the status of a silver partner of the Panasonic Solution Development Network (PSDN), direct technical support from Panasonic factory engineers and the presence of Rander on the market since 2004 can guarantee you the quality of the product.

If you don’t want to spend a lot of money, but for some reason Rander doesn’t suit you, turn your attention to Blitz TAPI. If you want to get the maximum possible functionality, regardless of costs, then you are in the right place for Communication Assistant. And finally, if you completely use the 1C platform or already have a CRM from 1C-Rarus, why not supplement it with Call Center functions from 1C-Rarus? This will be very appropriate, but remember that the main thing in this implementation will be the 1C programmer.

Once again I want to repeat that each analysis is subjective, and everyone decides for themselves what is best for solving a particular problem. For our part, we tried to be as objective as possible for the developers of one of the CTI applications presented in the review. Nevertheless, if this material was useful to someone, we could consider our task completed.

We intend to continue publishing a series of articles on this topic. We are waiting for your comments and suggestions at: [email protected]

Rander CTI software development team