Rules for dialing international telephone numbers. How to dial an international number from a mobile phone. Extensions

Currently, almost every enterprise organizes coordinated work by introducing extension numbers. An extension number is a numeric identifier that is assigned to a specific line of an enterprise or its department. It consists of 2 parts: the 1st part is the main phone number, the 2nd is an extension that will connect you with the desired department or person.

What is an extension number?

To understand how to call an extension number, you need to understand what it is. This is a forwarding point in a virtual automatic telephone exchange, which is assigned 1 of the employee’s external telephone numbers (landline, mobile, sip or skype account, etc.). The extension number has a four-digit format - from 0001 to 9999, which is limited by the maximum number capacity of forwarding points on the 1st virtual number.

The first 2 digits of the extension number indicate the serial number of the forwarding list, and, as a rule, belong to the 1st department of the company. The second 2 digits are the serial number of the department employee.

What are extension numbers for?

A single telecommunications space of a virtual number in a cloud PBX erases real physical boundaries and shortens distances. Its capabilities make it possible to build the activities of various commercial and public structures without additional costs for renting premises, office equipment and other expenses.

Modern companies are a room divided by bulkheads into separate sections. These sections house employees who perform their work. Each workplace is equipped with a computer and telephone. To contact a specific person, you need to call the company's main number. When the connection occurs, you dial the extension number, after which the required contact is established.

The use of extensions is increasing because they are convenient, fast and easy to use without the need to spend money on additional equipment. Taking into account the obvious fact that all employees have their own cell phones and, many still have home phones, a virtual exchange allows you to transfer a call to any of them. The transfer can be made not only to the phone, but also to Skyp or voicemail.

How to dial an extension number from a mobile phone?

First, you need to study the company's phone number. How to call a megaphone operator - the first part of the number is the main number of the organization, and the second, which is in brackets, is the extension. Dial the organization's main number on your mobile phone and call. An answering machine should answer you. Listen to him completely, otherwise, a failure may occur and you will have to dial the number again. At the end of the message, you will hear a list of the main extension numbers and a proposal to dial the required one after a characteristic signal. Dial the extension number and wait for an answer.

Unlike a landline phone, mobile phones do not need to be switched to tone mode; they do it automatically.

In some cases, an automatic telephone exchange (PBX) may connect you incorrectly. If this happens, there is no need to disconnect and re-do the dialing operation. You should contact the person who answered and ask him to independently switch you to the department or specialist that is needed. Usually, company employees are loyal to such a situation. If you come across a person who does not want to transfer you, you will have to dial the extension number again.

How to dial an extension number using tone mode?

Most modern corded phones have special switches labeled "Pulse-Tone". If you are connected to a modern electronic PBX that supports tone mode, keep this switch in the “Tone” position at all times. If you only need the tone mode when making calls to information centers or similar services, using such a switch is not very convenient. It wears out faster, and some devices generally respond to changes in this position only after the handset is put on and taken off again.

In cordless phones, switching to tone mode is done through the menu. It’s just not very convenient to use this method when calling help desks. If your PBX does not support tone mode, temporary switching is carried out as follows: call the help desk in pulse mode, press the “star” button. After that, all further key presses will cause a series of tones. When you hang up, the phone will automatically switch to pulse mode.,

When making calls to extension numbers from mobile phones, there is no need to switch to tone mode. Even if you do not hear, they are still transmitted to the subscriber. If you find that there is no response to key presses, find an item in the phone menu that allows you to enable DTMF signaling and activate it.

Sometimes it becomes necessary to transmit tones from wired phones, where there is no tone mode at all. This device can be either push-button or disk-based. In this case, set your phone to a mode so that keypress tones are heard directly from the speaker.

Many organizations use extension numbers, which are a numeric identifier, to communicate with various departments. However, a subscriber who needs to connect to a specific employee sometimes has difficulties. Problems especially often arise for those who call from a mobile phone.

How to determine what extension number is in front of you?

Before dialing an extension number from a mobile phone, you need to determine whether it is actually the one in front of you. In the contact information of many companies for departments with extension numbers, several numbers are indicated after the main number, which are usually enclosed in parentheses. Or the word “additional” is written in front of them. They represent an employee or department code, which is determined by the serial number of the device when connected to the PBX. At the same time, the PBX can be virtual and forward calls from Skype, mobile and regular calls located in various branches.

How to dial an extension number from a mobile phone?

Unlike a city landline, mobile phones automatically switch to In a landline, before dialing an extension phone number, you must press *, and this will help it switch to tone mode. From phones that have a dial for dialing, calls to such numbers will be difficult and are only possible if the connection is made by an operator and not an answering machine. Owners of smartphones running Android or IOS have questions. The number keys usually collapse when making a call. And before dialing an extension number from a mobile phone, you need to call up this keyboard on the screen by pressing the symbolic icon. For phones with it, it is an icon in the form of ten small squares, nine of which are located at the top in three rows, and another one at the bottom. When you dial additional numbers on your mobile phone, you will hear characteristic sounds in the speaker.

Two options for connecting to an extension number

In the first case, you will need to dial the main number to make a call. Then wait for the operator or answering machine to respond and listen to the entire message. After that, you need to dial the numbers of the extension number, and the connection will occur. You will need to call back if you end up in the wrong department and the person who answers the phone refuses to transfer you. Although usually employees of large companies are quite loyal to callers and transfer the call to the required department. The second option for dialing an extension number from a mobile phone is not to wait for the end of the message, but to immediately continue entering additional numbers. In this case, the connection may fail or an error may occur. Owners of smartphones based on modern platforms can reduce the time spent listening to the entire message.

How to dial an extension number on a mobile phone if you have a smartphone?

For owners of mobile phones, the problem is that the operator begins to withdraw money from the phone account from the moment of connection. Therefore, if a call to the line is not free, then users try to do without listening to a message with the names of departments and numbers. Smartphone owners can dial any extension numbers using the pause button. To do this, you need to dial the necessary numbers and wait for the connection. Then press pause (its icon is usually located on the call screen) and enter additional numbers. You can try to start typing immediately after the connection, without first pressing the pause button, but this option does not always work. If there is any error in this case, it is best to hang up and call back. That's all, now you know how to dial an extension number on your mobile phone.

In this article we would like to address the question of how to call from a mobile phone to a home phone. We were inspired to write it by questions on many forums, where users ask to describe the correct process for dialing phone numbers in cases where you need to call from a mobile to your home. Probably many users do not experience difficulties in this process, but there are still subtleties in it, so you should familiarize yourself with the information that we have prepared for you.

How to call correctly from mobile to home?

Mobile and home numbers are very similar in structure and to make a call you should dial in the following sequence:

1. Code of the country(so for Russia it is 8 or +7).
2. Operator code for mobile and area code for home.
3. The user's phone number(in mobile numbers these are the last 7 digits, but in home numbers the number of digits can vary from five to seven).

To dial a landline number from a cell phone, you need to dial a full set of numbers, unlike dialing between two city subscribers, when dialing the country and city codes is abolished in order to make a call.

Before making a call from a mobile phone, you need to make sure that you have the required amount of funds in your personal account, since such calls are charged much more expensive than within the mobile network.

In Russia, there are differences in home telephone dialing depending on the location of the subscriber.

You can call from the same city where the contact is located without using the international format - just put the number 8 in front of the city identifier. The long-distance format is necessary for subscribers who have traveled outside the region.

Long-distance communication format for mobile and landline numbers

Once Alexander M. left the city of Yaroslavl for Moscow on business. And now I urgently needed to contact my mother, and since the elderly person was opposed to modern mobile phones, she only used a home stationary device. As a result, the son, who was already unaccustomed to such “gadgets,” was a little confused in this situation - he had to contact his neighbors (fortunately, they were more technically advanced). But when faced with a problem, Alexander nevertheless decided to find out what the process of dialing a phone is when connecting mobile and home subscribers.

Video instruction:

For long-distance calls, city identifiers are provided, which can be found in any address directory. Also, many sites on the Internet will help you find the necessary information. For our part, we will indicate the most popular destinations in Russia:

Reference! In addition to the main regional code, many of its administrative units (cities, towns, villages, etc.) have several more numbers added that identify the locality. Before contacting a home telephone subscriber, be sure to find out the code of his locality.

How to dial a home number in international format?

To call from a mobile phone to your home phone while you are outside the country, you must dial in a special order, which is developed in accordance with international standards.

In the Russian Federation, home numbers are dialed as follows::

• XXX XX XX – when you need to call from home to home (country and city encoding is omitted).
• 8 (UUU) XXX XX XX – dialed for long-distance mobile and landline connections, where UUU is the “address” of the city.
• +7 УУУ ХХХ ХХ ХХ – combination of a landline subscriber in international format (+7 – international code of Russia).

The same principle applies when you need to call a home phone registered abroad. Here are some popular destination codes:

Landline telephone remains a proven and reliable means of communication. You can call it both from other city numbers and from cell phones. The main thing is to dial the number correctly.

Instructions

Today, almost every large enterprise organizes correct and coordinated work through the introduction of so-called extension numbers. An extension number is a numeric identifier assigned to a specific line of an enterprise, for example, a specific department. So, you may notice that the telephone number of the company you need to call consists of two parts. The first will mean the main telephone number of the company, while the second (usually indicated in parentheses) will be the same extension number that will connect you with the desired department or person. Not everyone has encountered this or not everyone can do it, so we’ll tell you how to dial an extension number correctly.

Extension number: dialing rules

To begin, dial your main phone number. Usually this is followed by the words of an answering machine, which lists all available extension numbers so that a person can select what he needs and get through. You must listen to the answering machine to the end!

Next, you need to switch the phone (if it is not switched) to tone mode. Tone mode is a dialing mode when you hear beeps of a certain tone (different for different numbers) when you press the phone buttons. Another mode - pulse - is when when typing you hear clicks of a certain length (the larger the number, the longer the clicks). There are two ways to connect the tone mode. First, on the device itself there is a special button (maybe on the back side) “Pulse-Tone”. We need it to be Tone. Second method: after listening to the answering machine, press the asterisk “*” button on the device (among the numbers, usually at the bottom). You will hear a characteristic switching sound, give the phone time to switch.

After switching to tone mode, start entering the extension number on your phone (no need to reset, just dial the number right away). You will hear a beep (tone) for each button press, this will mean that you are doing everything correctly.

Sometimes the PBX fails and you may be connected incorrectly. It's okay, just ask the person you've met to dial the extension number and transfer you to where you need to go. As a rule, company employees are concerned about the reputation of the organization and will treat your situation with understanding.

If you need to make a call using this scheme, it is better to use a regular phone, since dialing an extension number from a mobile phone is not always possible. Plus, the money for the call will be read from the very beginning of the connection with the answering machine.