Why connection to iTunes fails. Why I can’t connect to the iTunes Store: causes and solution to the problem

After updating to iOS 11, millions of iPad and iPhone users are unable to take advantage of the new App Store features in iOS 11. Many people encountered an error when they tried to sign in to the account they use for the App Store. The App Store app simply stated that Withbattle connecting to the App Store on iPhoneor applications do not load fromAppStore. Are you having the same problem? Each problem has its own cause and, accordingly, a way to eliminate it.

How to connect to the app store if it says failure

1. Close the application and open

This is the easiest and luckiest, however, with a low success rate. Try closing it using the app switcher and opening it again.

2. Incorrect network settings

Can't connect to app store requires internet connection. Low internet speed can also cause this error. You can try disconnecting from Wi-Fi and using mobile data or changing to another WiFi.

3. Date and time are set incorrectly

How to fix the error connecting your iPhone to the app store on iPhone 7/7Plus/8/8Plus/X? Be sure to set the correct date and time. It is best to select automatic mode. After making sure that everything is in order with the Internet, go to “Settings” - “General” - “Date and Time”, where you set the time to automatically adjust. It is important that the correct time zone is specified. The entire iOS is clearly dependent on the owner's punctuality.

4. Software update

The relevance of the firmware plays no less a role in the stable operation of iOS and its services than a high-quality Internet connection or time zones. If AppStore won't open on iPhone, you should still install the latest version of iOS. Keep an eye on this in the "Settings" - "General" - "Software Update" application.

5. Airplane mode

If the App Store on your iPhone doesn't work after updating iOS 11, you can try resuming the download process using Airplane mode. Click on the airplane icon to activate the mode. Wait a minute and click on the same icon again.

6. Sign out of your Apple ID and sign back in to your Apple ID.

There is one very simple way that can fix the error connecting your iPhone to the app store. Any iPhone or iPad user can easily use it. Thanks to it, you don’t have to change anything in the settings and it consists of only three steps:

• Go to Settings > iTunes Store & App Store.
• Select the item where the Apple ID is indicated, then click on “Sign Out”.
• Log back into your Apple ID.

7. Backup solution via Tenorshare ReiBoot

If all of the above did not help, we recommend you try it. It may help you solve completely
such problems: cannot connect to the app store, the app store does not start, various failures and errors when connecting.

How to fix errors connecting to the App Store via Tenorshare ReiBoot?

Step 1: Download and install Tenorshare ReiBoot. Connect your device to your computer via a USB cable.

Step 2: When Tenorshare ReiBoot connected to the device, “Enter Recovery Mode” appeared. Select the “Enter Recovery Mode” button.

Step 3: After a few minutes, the “Exit Recovery Mode” button will appear. Click this button and the problem is fixed.

Here we summarize the possible 7 ways to fix errors connecting to the App Store after updating to iOS 11.

Every user of Apple mobile devices may encounter problems with the App Store. Sometimes connection failures occur or the App Store simply does not open. Problems with the application may appear regardless of the generation or type of device and firmware version. But every error has its own cause and, accordingly, a way to eliminate it.

Why the App Store doesn't work: causes of problems and their solutions

Problems with access and functionality in the App Store can arise for several reasons, but each of them has its own solutions that will correct the situation.

Connection failure

There are several ways to resolve the error, one of which will help the user

This problem often appears when downloading a new or updating an installed application. Before looking for the cause of the failure and the solution to this problem, you need to make sure that the firmware version you are using is not a beta version. It is known that beta versions are often unfinished and therefore can cause various problems with the functionality of the device as a whole. If you use the trial version, you will have to wait until all possible bugs are fixed by the developers and it becomes possible to update the device to a new, improved version. If the full version of the firmware is installed on board the device, but a connection failure prevents you from installing or updating applications, you need to find the cause and a way to eliminate it.

The date and time are set incorrectly

Solution: Set the correct data, or activate the automatic date and time setting function. To set the date and time manually, you need to go to “Settings” > “General” > “Date and Time” and specify the day, month, year and current time (or select the time zone). To automatically configure the data, simply activate the "Automatic" function.

To automatically configure data, you need to activate the “Automatic” function

Hidden information about the gadget's serial number

In the “About device” tab, in the list where IMEI, firmware version and other data should contain the serial number of the device. If it is hidden or any other information is indicated where it is displayed, the App Store server will not be able to authenticate the smartphone or tablet. This situation can only happen after updating iOS.

Solution: Perform a full factory reset. To reset, go to Settings > General > Reset > Reset all settings. It is worth noting that a reset implies the deletion of absolutely all data on the device, after which the user will be able to set up the gadget from scratch, like new. To avoid losing important data after a reset, you need to create an iCloud backup before performing the reset. To create an iCloud backup, you need to go to Settings > iCloud > Backup > Create a Backup.

Once the factory reset is complete, you can set up your gadget as new and restore data from iCloud backup.

Incorrect network settings

If you are using a Wi-Fi connection, there may be problems with the signal or Internet settings. The network administrator may have changed the settings, or Wi-Fi access may be restricted.

Solution: First you need to check whether the Internet is working; to do this, you can try opening a browser, and then loading any Internet page. If nothing happens, you need to check the router, it may require a reboot, or may not work at all. You can also try disconnecting from Wi-Fi and using mobile Internet. If the problem remains, the reason is in the device itself.

If Wi-Fi does not load the Internet page, you can try using mobile Internet

Backup solution

There is one very simple method that very often solves the problem of connection failure to the App Store. Any iPhone or iPad user can easily use it. Thanks to it, you don’t have to change anything in the settings and it consists of only three steps:

Jailbreak may also be the cause of such problems. The only way to get rid of jailbreak is to restore your iPhone or iPad via iTunes. For this:

• Connect your device to your computer using a USB cable.
• Open iTunes, select your device.
• Click on the "Restore" button.

Search for applications in the App Store does not work

Recently, problems with finding applications have increasingly arisen due to Apple's technical work.

When trying to search for applications in the App Store, the programs simply do not appear in the results. This applies to absolutely all programs from social programs (Skype, Instagram, Facebook, VKontakte, Telegram and others) to services for booking tickets and hotels (Aviasales and OneTwoTrip).

But there is one feature - when you open the “Popular” section, programs appear in the search results and you can download them to your device without any problems. You can also download applications using direct links, and update purchased ones from the “Purchases” section.

The cause of its occurrence is still unknown, but we can definitely call it global, because it appears en masse, and not in isolated cases.

Solution: You just need to wait until the problem disappears on its own, since the cause of its occurrence has nothing to do with users and their devices. Usually the wait takes from 1 hour to 2 days.

Applications won't load or update

Stop downloading

If the downloaded application remains in the “Waiting to download” mode for a long time, it is worth stopping the download process.

If the application is waiting for downloading, but it does not happen, pause the download and start downloading again

Solution: Click on the shortcut of the app that is waiting to download, pausing the download. Click on the app again, resuming the download process.

Airplane mode

If you are unable to download the application, you can try to resume the download process using Airplane mode.

Solution: Swipe up from the bottom of the unlocked device screen and tap on the airplane icon to activate the mode. Wait a minute and click on the same icon again.

To solve the problem, turn on and after a few seconds turn off Airplane mode

Switching to DFU mode

If nothing helps restore the ability to download or update applications from the App Store, then it’s time to try DFU mode.

Solution: To use DFU mode you need:

1. Connect the gadget to your computer and launch iTunes.
2. Press and hold the Power and Home buttons at the same time for 10 seconds (the device will restart during this time), until the Apple logo appears on the screen.
3. As soon as the apple appears, you need to release the Power button and continue to hold the Home button until the iTunes icon appears.

DFU mode will help restore the device

iTunes will report that the smartphone/tablet is in DFU (recovery) mode. After this, you can hold down the Power and Home buttons at the same time for about 10 seconds until it reboots.

The secret way to restore the App Store

What could be worse than problems that prevent you from downloading applications? There are many reasons for the App Store to malfunction and there are ways to solve them. But there is also a universal way to fix the problem and restore the correct operation of the Apple online store.

The secret method is little known among users of Apple products, but is still used quite often. As you know, the App Store is an online application store, and at the bottom there are several tabs: Featured, Top Charts, Browse, Search and Updates. But what’s missing is a button like “Update,” which would allow you to update the App Store itself. But the absence of such a button does not mean that you cannot update the App Store.

In order to update the App Store online store and its content, the user needs to make 10 consecutive clicks on any of the buttons located in the bottom panel (view, search, etc.). Thanks to these actions, the tab selected by the user will be forced to reload, and all the information in it will be downloaded again.

To update the information that is displayed in one of the tabs, simply click 10 times on the desired item

Using this method will help users avoid problems with loading descriptions on application pages, installing and updating various applications in the App Store. The method is relevant on absolutely all iOS devices, regardless of the type, generation of gadget and firmware version.

Video: force restart of the App Store

Is it possible to avoid connection failure and other errors in the App Store?

It is almost impossible to prevent errors and problems with the App Store online application store, because they arise suddenly. The only thing that can be advised to users is to regularly create iCloud backups so that if any error occurs, be prepared to reset the settings, since a reset solves most problems related to the functionality of Apple devices.

By using one of the methods to solve App Store functionality problems, each user will be able to restore the ability to download applications to their Apple gadget.

Any owner of an iPhone or other Apple mobile device may encounter this problem. Here, as in the joke about aliens, the chance is 50 to 50. It can occur in any user at any time, regardless of generation or type of device. It can occur on any Macintosh product. If an error occurs on a mobile device, do not worry, much less do a full reset. Even if you first save important data, after this operation you will have to reinstall all third-party applications again, and this will not solve the problem. So, let's start breathing more evenly and read on? The error may look like the message “Connection to the App Store failed,” or the “Unable to connect to the App Store” window. Some Icloud suffer from the same disease. iTunes and Image.

Why does the connection to the App Store fail?

Usually the problem occurs when you try to download a new application or update an already installed one. There are several possible scenarios for its occurrence, and in most cases the cause lies in a failure on the device itself.

For example:

• The date and time are incorrectly configured. It is important that the correct time zone is specified.
• The device serial number is hidden. The “About Device” data must contain a serial number. If the serial number of a device is hidden, or the OS X version or build number is displayed instead, the server will simply refuse authentication to the device. After updating the operating system, just such a replacement of numbers may occur.
• Incorrect network settings. When connected via Wi-Fi, access to some or even all resources may be limited. The network administrator may have changed the settings, or Wi-Fi access is limited to only a few allowed servers or domains. In general, there must be Internet!
• Invalid or expired certificates for the device. With an expired security certificate, the server will refuse to allow the device through. This point applies primarily to desktop computers. It can be cured by deleting crlcache.db and ocspcache.db from the folder with certificates /var/db/crls/ and then rebooting the system. There are options for setting up certificates and modifying the Keychain containing passwords and certificates manually, but, firstly, the user may not have enough privileges to modify the certificates, and then you will have to reinstall OS X, and secondly, there are simpler solutions. For example, call Apple support.

What to do if the connection to the App Store fails on your mobile device

The first step is to check if the Internet is available. Perhaps the router needs to be restarted, or maybe the mobile traffic has run out. If there is internet, then something is wrong with the settings in the device.

There is a fairly simple method available to any iPhone or iPad user. It allows you not to spend a long time delving into the settings and solves the problem in most cases. This method consists of two stages:

• Log out of your Apple ID in the device settings.
• We go back to our Apple ID.

To be sure, you can reboot the device between these two stages. All is ready! No reinstallations, no settings, you can go to the App Store.

Can't connect to iTunes store

The error message may look very different, but ultimately the situation is the same. For mobile device users, the solution is the same - check if the Internet is available, re-login to your ID.

I can't connect to iTunes via Apple TV. Here everything is somewhat more complicated. We check the availability of the Internet, updates for TV and date settings. We correct errors manually and get access to iTunes. If you can’t log in through a Macbook or desktop Mac, you should pay attention to several points in addition to those listed above:

• Make sure your computer has the latest versions of Safari and iTunes.
• If a firewall is activated on the system, make sure that it allows connecting to iTunes. This, of course, applies when logging into this system for the first time, or if the firewall has recently been installed (activated).

If the problem occurs when you try to access iTunes via a PC, then check again whether it responds to technical support. iTunes requirements, update the OS to the latest version, do not use the proxies built into the system to connect to iTunes.

In addition to this, other problems may arise. The most common is conflict between iTunes and software that monitors traffic on a computer. It may look like “Blank” iTunes or be accompanied by a message with the number 0x80090318. This means that some software components on your PC use LSP technology. In some ways, this message may even be a good sign. Perhaps the firewall is again to blame, or perhaps Apple has just discovered a Trojan on your system. In the first case, we resolve the issue with firewall permissions, and in the second, we urgently need to clean the system.

Perhaps these are all cases when there may be a problem connecting to the App Store. In most of them, the refusal is accompanied by a more or less informative message, and in the vast majority, regardless of the content of this message, re-logging into the Apple ID will solve the problem. The main thing is not to fuss, but to check everything in order if a problem arises. Otherwise, rash actions can lead to much worse results. The likelihood of this and other problems occurring is reduced by preventive measures. Keep the software on your devices updated to the latest versions whenever possible, and use a reliable antivirus.

When Apple's engineers and programmers take a well-deserved vacation, PR and marketing specialists drive progress. I was unable to find any other justification for the frequent appearance of various flaws in the operation of “fruit” OSes. Moreover, the claims are sometimes true for both desktop and mobile systems. This time we will talk about ways to eliminate them in relation to iTunes and the App Store.

Let someone who has never encountered the annoying “Can’t connect to the iTunes Store” notification throw an iPhone at me. This signature tends to appear at any time, being completely unrelated to connection problems. In any case, getting rid of it is much easier than you thought.

Despite the obvious software nature of the problem, we strongly recommend that you make sure that your personal account is topped up and that your Wi-Fi router is operating normally. After making sure that everything is in order with the Internet, go to “Settings” - “General” - “Date and time”, where you set the time to automatically adjust. Recently, iOS has been experiencing a clear dependence on the owner’s punctuality.

The relevance of the firmware plays no less a role in the stable operation of iOS and its services than a high-quality Internet connection or time zones. The gurus from Cupertino tirelessly tell us about this, literally imposing the next update that “corrects all (!) errors.” Of course, we won’t play believe it or not, but you should still install the latest version of iOS. Keep an eye on this in the "Settings" - "General" - "Software Update" application.

If everything is in order here, the main reason for blocking access to iTunes and the App Store may be an artificial restriction imposed by the operation of the VPN service. Go to “Settings” and, counting the sixth line from the left with the mark of the same name, move the activation slider to the “off” position. Valid only for devices with an LTE module.

However, it happens that iTunes and the App Store do not work due to objective reasons. This is possible during preventive maintenance. In order to check the status of the company’s servers, just visit a special page on the official website. There you will get all the necessary information about the activity or inactivity of the desired service.

Usually the AppStore application does not cause problems. With a working and high-speed connection to a cellular network or Wi-Fi, the App Store works like a clock. Still, unexpected login errors and malfunctions are alarming.

The failure to connect to the App Store is as follows:

Failure to connect to the App Store on iPhone

There is always a solution! It is important to find the right approach.

AppleID login error

Check if your AppleID works and is not blocked by Apple. Try logging into iCloud from your computer at icloud.com. If the login is successful, check the parameters: whether the password for this ID has been changed. Check iTunes authorization on a computer with the same AppleID.

Apple device in airplane mode

Disable airplane mode - it prevents the gadget from using any radio communication except the GPS receiver.

Don't turn on airplane mode unless necessary

App Store access to cellular network

Although the App Store is a standard iOS app, it can also be disabled from cellular data. Check if the App Store app has cellular data enabled in your mobile network settings.

If you turn off this access, there will be no traffic

Working VPN connection

Despite the fact that a VPN “hides” your traffic from censoring services on the Internet, this protocol can “slow down” your tasks due to traffic rerouting and constant “shock” loading of VPN servers, especially if the VPN account is free. Disable VPN profiles - a VPN often increases the error rate when working with the App Store by up to 10 times or more, and the speed of the App Store noticeably drops.

VPNs often hinder rather than help.

When you download a “heavy” iOS application with a size of under 200 MB from the App Store, the download may fail several times; without a VPN, such an application would load faster and without failures.

No internet access

Top up your balance and check the availability of the Internet option. Find out if the subscription fee on your tariff is overdue.

All high-speed traffic of the Internet package was burned out

Perhaps you have exhausted the high-speed traffic on the “package” of your tariff. At speeds of 32 and 64 kbps, logging into the App Store can take a long time.

Please wait. Estimated time remaining: 10 minutes

Insert another SIM that still has traffic, “extend the speed” on the tariff, or change the tariff, or use open Wi-Fi networks.

One of the criteria for the App Store may be the loading of the search bar on the search tab for new iOS applications, or at least the number of already installed iOS applications that require updating. If it has loaded, that’s it, you can enter a search query and start using the App Store.

The iPhone device does not “see” or does not receive the cellular network

Check the coverage area of ​​both networks of your mobile operator, availability of services, account balance (if roaming), find out if there are any points hidden in the notes of your tariff.

It is desirable to have a network generation of at least 3G

If you have not used the services on a number for a long time, find out if your SIM card is expired (unlinking this SIM chip from the number and tariff). Insert another, working SIM card with favorable mobile Internet and check the App Store service with it.

SIM Lock on iPhone or iPad. Network unavailable

If you are “lucky” with SIM Lock (lock for all telecom operators - except the one owned by the cellular company that sold you the iPhone or iPad). There were cases when, for example, MegaFon, as a distributor of Apple gadgets, blocked these devices so that people could not use MTS, Beeline and other networks. Also, for example, devices “locked” under the American operators AT&T or Verizon ended up in Russia.

Contact the SC. Either Apple representatives or specialists from the operator’s head office or express service center where you purchased the iPhone or iPad will help you “unlock” the gadget.

Cellular data on the gadget is turned off

Cellular data - access to 3G/4G packet networks on mobile networks. They must be active. If you don't have Wi-Fi internet at hand, the App Store won't work.

If there is no Wi-Fi, they must be active

App Store service error

Despite the enormous power of Apple's servers, which serve millions of iPhone and iPad owners around the world, the App Store (iTunes Store) server can fail on its own. Perhaps the AppStore developers are testing new, newly developed functionality, scheduled maintenance of the App Store servers, etc. In any case, it is not your fault. Try logging into the App Store later.

Page cannot be loaded

No connection to the Internet via Wi-Fi

Check if Wi-Fi is turned on on the gadget itself.

Remember what networks you connected to. Due to the lack of nearby Wi-Fi access points for which you know the passwords, or open (public) iPhone or iPad hotspots, there is nowhere to get Internet traffic to enter the App Store.

Used when data on SIM is not available

Check the availability of home (with your provider) or cellular (on SIM card) Internet on your Wi-Fi routers.

If you connect to a hotspot, Internet restrictions may have been introduced by the owner of this hotspot. Look for another open Wi-Fi network.

It must have internet

Software failure of the iOS firmware on the device

Like any operating system, iOS, despite its reliability and high performance, can easily malfunction. Causes:

"Downgrade" to the latest stable, complete version of iOS - this is possible as long as Apple signs it.

Remove the iOS jailbreak if problems started after it. Restore your iPhone or iPad via iTunes or iTools by flashing it again.

It is rare, but it happens when the software - partially or completely - becomes “stupid” after the device is dropped or hit. iOS on Apple iDevices is no exception. Restart your iPhone or iPad.

The modem version (for example, 6.0.0.0 - the latest for iPhone 4s on iOS 9.3.5) caused a conflict with the “custom” build of iOS. A very rare case.

They must be compatible

Reflash your gadget “from scratch” - it should have the “fresh” official release of iOS, and not just something randomly assembled anywhere and anyhow. Apple technology is a closed “boxed” product that reacts painfully to “Kulibinism”.

The radio modules on the gadget are damaged

This can happen from careless handling of the iPhone or iPad: the device fell, hit, got wet, etc. Contact an iStore or similar service center, where they will diagnose the 3G/4G module, Wi-Fi module, built-in modem and other nodes responsible specifically for “telecom” (data transfer) on your iPhone or iPad. Replacing and restoring electronic soldering is an expensive high-tech job, including the cost of the components themselves; It’s more profitable to invest in a new gadget.

It's not just the screen that can break

We wish you not to be left without the App Store - it is a reliable supplier of iOS applications that are comprehensively tested.