Asos order tracking. ASOS product return: how to send via Boxberry It takes a long time to process returns at ASOS
Recently, online shopping and shopping through ASOS in particular have been gaining popularity, and most people already have experience or regularly order things there, for those who do not yet know how, instructions are here. But sometimes it happens that the item did not suit us, and then the return process is depicted in the imagination as an impossible and protracted red tape. But don’t be upset and consider your money wasted, first you can try to get things through the community and make someone happy with a new thing, but if some things still remain unclaimed, then you can simply return them, and this post tells you how.
ASOS offers two return options: via mail and through their SKYNET service; for me, the option via Russian Post turned out to be closer and clearer. You can return unsuitable items within 28 days from the date of receipt. Of course, items must be in their original new condition, with tags. To reduce the weight of the parcel, you can only remove the cardboard that ASOS usually uses to transfer items. Also, for convenience when returning, save the order forms that ASOS include with each of your orders; if you throw them away, ASOS offers to download them from the website http://www.asos.com/ru/infopages/ReturnsNote_ru-RU.pdf. You can return items from different orders in one package.
So, return in stages:
1. Prepare items at home, carefully put them in bags, fill out the return information in the ASOS order form, namely, indicate the return reason code next to the item being returned; for example, I had code 5 (size did not fit).
2. Come to the Russian post office with your things and the ASOS order form, buy there what you will send the things in, it can be a box or a package of your choice, I sent it in a large package, it cost 50 rubles.
3. Ask a Russian postal worker for a declaration for sending a parcel abroad and fill it out, indicating what items are to be sent (for example, Velvet trousers(1), Black jeans(1)), the declaration looks like this and is filled out extremely quickly and simply:
4. Fill out the data on the package or box, namely, where “to” and where “from”, in “from” you enter your address, in “where” you paste the sticker that is on the same ASOS order form, or you can write the address manually, but easier to stick. Place your items in the bag/box, put the ASOS order form inside, do not seal the bag/box just in case, take the completed customs declaration and parcel and approach the Russian postal worker.
5. He weighs the parcel, asks how you want to deliver it, by air or by land, and tells you the cost, you pay and receive a receipt with which you can track your parcel. Tariffs can be viewed here http://www.russianpost.ru/rp/servise/ru/home/postuslug/bookpostandparcel/int#smallparcel. The cost of shipping depends on the weight, for example, my parcel weighing 1,840 grams, which contained 6 pairs of trousers/jeans, cost me 1,004 rubles + 50 rubles. plastic bag.
6. Wait for a notification from ASOS and the receipt of money on the card.
My experience with delivery and return times: Russian Post delivered the parcel to the addressee within a week, exactly a week later I received a notification from ASOS that they received my items and returned the money, the money comes depending on the work of your bank, on my card they arrived the next business day, i.e. The entire return procedure from sending to receiving the money on the card took exactly 10 days. ASOS will issue a full refund, but you will be responsible for shipping costs.
As a result, we can confidently say that returning things is quite simple and requires very little time, the only thing worth noting is that it is cheaper to return light items (pants/shirts/tops), but heavy ones, for example, coats or shoes, will be more expensive to return. Also, although this post is about ASOS returns, the scheme generally applies to other online retailers that provide returns (subject to their requirements).
On the website of which, shipments can be tracked using only the ASOS order number. Read on to find out how to track your item on ASOS.
Usually the order number consists of 9 digits, for example 277381482. Enter your order number in the search field above to find out where your order is with ASOS.
Also, all shipped orders are assigned a unique shipment number. The format of the shipment number depends on the company that delivers your order and may be similar to ASO2505GB01699638201 (TRAKPAK), 3SCBUB0040149 (Netherlands Post), RK706553386ES (Spain Post).
You will receive a notification of the parcel's arrival to your mailbox and will then be able to pick up your order from the nearest post office by providing your identification document.
Sometimes parcels are delivered by EMS Russian Post courier.
Express delivery to Russia
If you select express delivery at the checkout stage, ASOS will deliver your order using the Skynet courier service, which cooperates with Pony Express in Russia. The numbers are similar to 056461845145 and the courier will deliver the order to your home.
As soon as your order arrives in Russia, the courier service Pony Express, to which the order will be transferred, will contact you to receive your passport details, including the date of issue and the recipient's full name and TIN. You will not need to deal with customs clearance yourself or pay for any additional services if you have not exceeded the monthly limit for receiving international mail (currently: 1000 euros or 31 kg per month).
As soon as your data is received, the courier service will release your parcel and it will be ready for delivery, of which you will be notified by a message on your mobile phone
In order not to be confused about where to track your ASOS parcels, track them in the Parcels application and on this website, our service will automatically determine by any shipment number or order number where to track your item and show you its current location and delivery status.
How to track a parcel from ASOS to Ukraine
You can track your parcel from ASOS to Ukraine on the wnDirect and TRACKPACK websites.
Express delivery of ASOS parcels to Ukraine is carried out using DHL and SkyNet, and you can also track the full path of your ASOS order to Ukraine on our service.
ASOS delivery to Belarus
Delivery of ASOS orders to Belarus is carried out by regular airmail, and upon arrival in the Republic of Belarus, the parcel is transferred to BelPochta, which delivers the parcel to your post office.
How to track a parcel from ASOS to Belarus
Tracking a parcel from ASOS to Belarus is no different from tracking it to any other country. Simply enter your ASOS order number or tracking number on this page and click the Track button.
How to find out the tracking number of an ASOS parcel
The track number of an ASOS parcel can be found by the order number by entering it on the wnDirect website, usually this is a number in the format R...ES, E...NL or a number starting with 05 and then 10 digits, for example 056457895734.
Enter your ASOS order number on our service and we will find and show you the tracking number of your ASOS parcel.
Where do parcels from ASOS arrive?
Where parcels from ASOS arrive depends on the delivery method you choose at the order stage, standard or express. Let's figure out where ASOS delivers for standard and express delivery.
With standard delivery, the parcel is sent by Spanish Post, which delivers the parcel by airmail to Russia or Ukraine. Next, the parcel is transferred to the state postal service, Russian Post and UkrPoshta, respectively, which delivers the parcel to your post office.
For express delivery, the parcel is sent via Skynet, which delivers the parcel from the UK to Moscow and transfers it to the courier service Pony Express, which delivers the parcel personally.
You can find out all the information about the post office where your parcel is located upon arrival or the date when the parcel will be delivered to your home with express delivery.
How long does it take to order from ASOS?
You can find out how long it takes to order from ASOS before placing your order on the ASOS delivery times page, which shows the delivery dates to your country if you place an order today.
For example, how long does it take to send a package from ASOS to Russia when ordering in March 2018? The site shows express delivery in 4-5 days, standard delivery in 22 days.
Based on statistics of parcel deliveries from ASOS to Moscow, St. Petersburg on March 12, 2018, the average standard delivery time is 10 days before arrival at your post office. To Vladivostok - 21 days.
ASOS delivery times to Russia largely depend on how far you live from Moscow. Because all orders with standard delivery reach Moscow in 4-5 days, then the parcel goes through the import procedure and customs in 1-2 days and after that the timing depends on the Russian Post.
Our service uses ASOS parcel delivery statistics and takes into account the average time it takes for a parcel to travel between Russian cities to show you fairly accurate (80%-90%) delivery times for ASOS parcels to your post office.
How long does it take for a package to arrive from ASOS?
According to our statistics (6,000 tracked shipments from ASOS per week), a parcel from ASOS arrives on average in 7-10 days to the central part of Russia and 15-20 days to remote regions.
You will find out a more accurate forecast by tracking your order from ASOS on our service.
ASOS delivery delay
No need to worry about delays in delivery of your order. Firstly, ASOS will always refund money for undelivered orders. Secondly, delays are often temporary, and are associated with the workload of Russian customs and the delay in flight departure.
Please be patient and use our service to find out the approximate delivery dates for your ASOS order.
ASOS order tracking statuses
Below are the parcel tracking statuses that are most often confused.
- What does In transit - Delayed linehaul mean? In transit delayed linehaul is translated into Russian as In transit - Delay in transportation by trailer (any land vehicle). Linehaul usually means transporting goods by road between cities over a distance of more than 100 km. So a linehaul delay is a delay at a transport link in the supply chain, say a breakdown, strike, bad weather or something else.
ASOS Boxberry returns and tracking
If you are unhappy with an item you purchased from ASOS, you can request a free return. Any Boxberry location nationwide will accept your item for return to the online store, even if you received your order through a different delivery service. If you return the parcel by another postal service, the return will be paid. You have 14 days after processing your return to return the item to a Boxberry collection point.
ASOS Returns works through ReBOUND Returns and with our all-in-one email tracker you can easily track your ASOS returns via Boxberry.
Read more about ASOS's return policy and how to process a return.
Contact ASOS
If you have any questions about your order or its delivery, ASOS staff will promptly answer all questions via
One of the largest multi-brand online stores around the world is ASOS. This store sells cosmetics, clothing, shoes and accessories from the UK. But, as happens with every online store, the purchase may not fit in size, or may not fit at all in appearance.
Many people ask the question: how, in this case, are the products returned from the specified store? Will there be a fee for returning items back to the supplier?
One of the features of shopping through an online store is that the buyer cannot try on, for example, clothes and see if the purchase really suits him.
In this case, the legislator has provided for the rights of the buyer as a consumer, where, according to the Trade Rules, any purchase made remotely can be returned within seven days.
It is important to know! This period begins to run from the moment the goods are received from the store. Receipt will be considered a signature on the parcel documents or on papers sent by the courier service. .
The ASOS store is no exception in this case, and the refund obligation for returns also applies if the buyer contacted the online store.
However, the online company's policy allows you to return the product within 28 days from the date of purchase.
The requirements for returned products are as follows:
- It is sent in the form in which it arrived to the buyer.
- The labels on it should not be cut.
Please be aware that products returned to the UK are carefully checked upon arrival.
In addition, the store does not return products with a “+” sign. When making purchases, be careful that the products you purchase do not contain such a mark. Otherwise, you will not receive any money back from your purchase.
The company is loyal to product packaging. If the packaging is damaged, they turn a blind eye and the money is returned to the buyer of the item they didn’t like.
Return options for purchases
There are currently only two options for international returns to the ASOS online store:
- by post;
- by making a free transfer via Boxberry.
Transfer of goods via mail
The advantage of this option is that there is a post office in every locality, and those who like to make purchases on this site can safely return them by contacting their post office.
For postal items, you need to understand the procedure for the purchaser of an item in the online store.
The procedure is as follows:
- Preparation.
So, let’s imagine that a citizen does not like the product or it is of poor quality. First of all, you need to read the rules for returning goods on the ASOS website that apply to the specified online store.
For example, if a product is of poor quality, a fee is deducted from its cost, which can cost a pretty penny for some citizens.
When the property is returned, the store will usually include a return form. If it is not saved, you can print it on the store’s website. This form must be filled out in a certain sequence. There are no difficulties when filling it out - it is absolutely simple.
- Going to the post office.
After you have filled out the return form, you go to the post office, where you need to purchase packaging for sending a parcel and take two CN23 customs declarations.
It is important to know! Declarations must be completed in English!
It is best to send the parcel by ground parcel. Upon dispatch, a postal identifier will be provided, by which it will be possible to determine whether the parcel has reached the seller or not.
But when sending a parcel, you will need to spend money that the seller will not return to you. Why will you incur additional costs when shipping the goods?
The customs declaration of the specified form can also be printed in advance on the Russian Post website. The fields “From” and “To” are required.
Advice! It is better to find the declaration on the post office website and print it out in advance, since post offices do not always have such documents, and you will have to either look for other offices where the corresponding declaration is available, or go home and download the form from the post office website, then print it out. The second option would be more correct, since it is not a fact that the next post office will need a declaration form.
- Waiting for a refund.
After you have verified by ID that the shipment has reached the seller, he reviews your application and sends a letter to the email you specified when registering on the site.
An email will be sent with information that ASOS confirms the return of the goods, and the funds will be credited to the account within 5-10 days, excluding weekends and holidays.
Do not be surprised that the amount indicated in the letter will not be equal to the one for which you purchased the item.
There is a nuance when when returning a product, the entire discount established on the product is calculated from it.
For example, a citizen purchased several goods for which there was a 20% discount, with the condition that the total cost of the product was 8,000 rubles. When returning one item, the total cost became less than the amount indicated above. Thus, the seller, when returning the money, will deduct the discount that he gave to the buyer.
Returns via Boxberry
This option was recently introduced by the retailer and Boxberry product return centers have opened in every country.
To transfer a purchase through the specified points, you need the following:
- Registration on the seller's website.
We go to the Asos page and find the item on the website page “Returns”. Click on the indicated item and look for the link “issue a free return.”
Then fill out the document form for the return of the purchase. It indicates your first and last name, the address from which you need to transfer the purchase, and includes all the goods that you decided to return.
Advice! To fill out the form most correctly and competently, you will need to go to your email and open a letter from the seller, where the company informed you that the goods will soon arrive at your address. The letter contains all the names with the brand and model of the product - they can be copied into the return form. Such actions are convenient and will reduce the time for completing the necessary act.
After this, the site navigates to Boxberry product return points, then selects the company’s location that is convenient for you by ticking the box. But Boxberries are only found in the main cities of the region. If the distance to the nearest collection point is a bit far, you will still have to spend a little money on the road to it.
Then, after completing the return processing, the site will indicate the registration number. This number will need to be written down or photographed.
- Hike to Boxberry.
Before going to the point, you will need to purchase a plastic postal bag and pack the goods in it. The return point does not accept boxes or any other packages, so you must follow this rule.
A postal package can also be purchased at the Boxberry point, but department employees will also require money for the package and packaging of products properly. Therefore, the definition of “free” return of goods, of course, is not very suitable for this option. We can say that this option is less expensive for sending things than postal. But sometimes citizens have no other way than to send things by mail, since part of our population lives in the outback, where Boxberry points are simply not available.
By the way, packages at the post office are cheaper than at the collection point.
When transferring a purchase, employees will require a scan of the buyer’s passport; a photocopy will not be accepted. The scan can be done at their place.
Important! When returning property via Boxberry, do not forget to take your passport with you.
In addition, you will be asked for the registration number that you copied or photographed. It must be handed over to the employees, and they will process the return and send the property themselves to the seller’s address.
The process of filling out all documents takes approximately 20 minutes. Therefore, as such, there will be no difficulties with registration.
This option is great for those who do not want to spend money on shipping and do not want to bother filling out all the necessary documents. You just need to fill out the form on the Asos website.
After the employees have completed all the documents, you should receive a response by email stating that the application has been accepted and the refund has been received.
When making purchases by bank transfer or using electronic money, all funds will be transferred to the exact account from which the purchase was paid.
For example, a citizen made a purchase using a Paypal account, then decided to give the property to an online store - in this case, the money will be returned to him exactly to this account, and not to any other.
You can return goods to the point only within fourteen days from the date of receipt. If more time has passed since this moment, then the goods will not be accepted by the employees at the point, and you will have to leave it gathering dust on the shelf. Be careful: if you find any flaws in things, do not hesitate to return them - take a little time and you are guaranteed to get your money back.
Advice! When you receive the item you purchased from an Asos store, inspect it completely for any defects, so as not to waste time on the international return of the item. And then try it on - if it does not suit you in size and color, do not forget that, in this case, returning the property to Asos will also be possible.
Conclusion
If you like to purchase things from the Asos store, if a situation arises where you need to return an item, do not hesitate to do so, and for the lowest cost of transferring it back to the seller, use the Boxberry item, since this option is the fastest and you can be assured that The parcel will reach the Asos store.
When sending by mail, the parcel may be lost, which will be searched for years, and the process of receiving funds from the store may be delayed or become impossible.
Happy shopping!
