Basic rules of netiquette. Netiquette rules: standards of behavior. Communication on forums

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INTRODUCTION

Not a single new information technology can do without burdening our lives with new worries. The Internet, being a mirror image of real life, includes both its positive and negative sides. The murky stream of imposing ideas, goods and services through conferences, email distribution services and other elements of the network, sending scandalous and offensive messages constitutes one of the aspects of communications on the network.

In the fight against these negative aspects comes the growing need to comply with certain “rules of behavior” that make network communications convenient and safe. Rules of conduct and good manners for netizens are often referred to as “netiquette” or “netiquette.”

Netiquette is a concept that has appeared quite recently. The Internet is developing and expanding, more and more people are becoming familiar with it. And, starting to communicate with each other on the Internet, they make many mistakes that are invisible at first glance. These mistakes, caused by ignorance of netiquette, can cause trouble for you and your interlocutors.

In order to feel comfortable in any society, not to cause surprise and indignation among old-timers, and to understand the words and actions of other people, you need to know at least two things: the language in which people communicate here, and the accepted rules of behavior (this applies to real ones, but also to virtual ones). communities). By and large, the virtual world is not much different from the real one. Both the language and the rules of behavior in it are basically the same as in ordinary, off-line society. Both here and there, rudeness, impolite attitude towards the interlocutor, insults and excessive aggressiveness are unacceptable.

In the virtual world there are some rules determined by its specifics, which are called netiquette. The rules of netiquette are not complicated, but it’s worth knowing them in order to understand your interlocutor or to avoid accidentally getting into trouble. There is email etiquette, networking etiquette, even web page etiquette. Each of these types of activities has its own specifics, which precisely determine the rules of user behavior. Despite this, there are general rules that every self-respecting Internet user must follow.

1. ETHICS OF NETWORK COMMUNICATION

Netiquette is a set of simple rules that were invented by people who communicate a lot with each other via the Internet. It is needed so that everyone - both experienced users and beginners - can communicate with each other equally comfortably. Most of the rules are not of any special nature, but simply represent a repetition of the rules of good manners accepted in society as a whole. These rules are just suggestions. But since we are all a community, following all these rules increases your authority, and you will attract attention as a pleasant and interesting interlocutor.

How to observe netiquette? You must learn to behave as if you are in an unfamiliar world, very similar to your real world, and do not want to offend anyone with your tactless behavior. In fact, everything is very simple. Netiquette is the same as regular etiquette. Most clashes on the Internet occur due to the lack of skill and unwillingness of the participants to hear each other. First of all, try to use common sense. Respect your interlocutors, no matter who they may be, and then your life in the community will become easy and enjoyable.

2.1 What not to do on the Internet

First of all, you should not do those things that are not encouraged in any civilized community:

Use profanity;

Incite national hatred;

Insult people;

Steal;

Deliberately trying to break something;

Call for the overthrow of the existing system;

You should not send your commercial proposals;

Send instructions explaining how to commit illegal actions, as well as asking about possible ways to commit such actions;

Publish personal letters without the consent of their authors;

Start or continue a discussion on an abstract topic in places (conferences, forms, etc.) not intended for this.

Before we look at the rules of netiquette, let's get acquainted with the basic concepts used when communicating on the Internet.

2.2 Basic concepts used on the Internet

The forum is an asynchronous communication tool. The classic forum is text-based, but nowadays there are forums containing hypertext, graphics, sound and video. There are narrowly focused and multi-thematic forums. Forums are used for personal, industrial and educational communications.

Chat is a real-time text messaging service that allows many users to simultaneously communicate with each other.

A moderator is a person who maintains order and a comfortable atmosphere in the Internet community, monitors and suppresses all kinds of technical violations, as well as violations of netiquette by discussion participants.

Overquoting - excessive quoting.

As a rule, when a user responds to someone's letter on a forum, the original text of the letter is first quoted (and it is visually indented or in a different font), and then the answer itself comes. This is done so that the rest of those present understand what is actually being commented on. The most common mistake in this case is the so-called overquoting. Because in order for the answer to be clear, there is almost always no need to quote the entire original letter. It is enough to quote only the part that is necessary to understand the answer. But it rarely happens that a user quotes a huge letter just to write “Agree.” Overquoting is harmful and should be avoided whenever possible.

Flames are emotional remarks, often made without taking into account the opinions of other participants in the conversation. These are messages where tact is not the most important thing, but the goal is to provoke a reaction from users.

Flame is “an argument for the sake of an argument.” The extreme severity of flame occurs when everyone forgets what started the conversation and begins to quarrel fiercely with each other. We say that a person is inciting a flame if he:

a. Gets personal during the conversation

b. Allows insults of a personal, national, religious, sexual or professional nature

c. Leads the discussion unbalanced

d. Provokes a scandal

There is a simple rule - you should never support a flame. Ignore the “flamers” - and then everyone else will undoubtedly begin to respect you.

Flood is a stream of messages that carry almost no meaning. These are messages that could be painlessly deleted (or rather, not written) without any damage to the community. Usually flooding is done by users who, by and large, have nothing to say, but who want to attract attention. They begin to respond to almost every message, and the replies do not carry any semantic meaning and look like short one-line messages. Flooding should be avoided. It slows down page loading, increases the amount of unnecessary information, annoys other users, generates pointless traffic, and increases costs.

Emoticons are simple “pictures” made up of several symbols, used by Internet users to express their emotions.

When exchanging text messages, we do not hear the live intonations of our interlocutor. Therefore, sometimes we resort to using “emoticons”. The most common of them:

:) or:-) - smile, joy;

:(or:-(- sadness, sadness;

:`(- tears, crying;

:-o - surprise;

;-) - wink.

But you should remember that an excessive number of emoticons makes it difficult to read the text. To indicate your emotions, it is enough to put 1-2 emoticons, but no more.

The rules of “netiquette” are based on 10 principles:

1. Remember that you are talking to a person.

Do not do to others what you do not want to receive from them yourself. Put yourself in the shoes of the person you are talking to. Defend your point of view, but do not insult others. When you use telecommunications you are dealing with a computer screen, you cannot gesture, change your tone, and your facial expression does not play any role. Words, only words, are all that your interlocutor sees.

When you are having a conversation - by email or in a conference call - it is very easy to misinterpret the words of your interlocutor. And, unfortunately, forget that your recipient is also a person with his own feelings and habits. However, do not forget about the main principle of netiquette: there are real people everywhere on the Internet.

And one more reason why you should be polite on the Internet. When you communicate with someone in cyberspace, remember that your words are recorded. Perhaps they will be stored in places where you can no longer reach. In other words, there is a chance that they will come back and harm you. And you have no opportunity to influence this process.

2. Adhere to the same standards of behavior as in real life.

In real life, most of us obey the law, sometimes due to restrictions, sometimes due to fear of being caught. In the virtual space, the chances of being caught are relatively small. People sometimes forget that there is a real person “behind the screen”, and they think that the rules of behavior on the Internet are not as strict as in real life.

This misconception is understandable, but it is still a misconception. Standards of behavior may differ in different parts of the virtual space, however, they are no softer than in real life.

Maintain communication ethics. Don't believe anyone who says, "The whole ethics here is what you set for yourself." If you encounter an ethical problem in cyberspace, think about what you would do in real life. Most likely, you will quickly find a solution. Internet etiquette overquoting

3. Remember where you are in cyberspace.

What is accepted without hesitation in one place may be considered rude in another. For example, in conferences where television programs are discussed, various rumors and gossip are quite normal. But if you decide to invade a journalistic discussion with them, this will not add to your popularity.

When you find yourself in a new area of virtual space, first look around. Take time to study the situation - listen to how and what people are talking about. After that, engage in conversation.

4. Respect the time and capabilities of others.

When you send email or post a message to a conference call, you are essentially vying for someone's time. And then you are responsible for ensuring that the recipient does not waste this time in vain.

The concept of “capability” includes the bandwidth of the channel through which communication occurs and the physical capacity of the storage media on the remote computer. And if you accidentally sent five identical messages to the same conference, you wasted both the time of the subscribers of this conference and the capabilities of the system (after all, you took up the transmission line and disk space).

Many conference readers are slow, and it takes time to receive a new message. The program must scroll through all the message headers in order to get to the one you need. No one is particularly happy if it turns out that time was wasted.

People don't have much time to read messages given the number of recent ones. Before you send your letter, consider whether the recipients really need it. If you answer yourself “no,” it’s better not to waste their (and your) time. If you are in doubt, think twice before sending a message.

5. Save face.

Take advantage of anonymity.

On the Internet (for example, in conferences) you can meet people you would never meet in real life and no one will judge you for the color of your skin, eyes, hair, your weight, age or manner of dressing.

However, you will be judged on how you write. For those on the Internet, this matters. Thus, grammar rules play an important role. Be aware of what you are saying.

Consider the content of your letter. When you want to say something like “it seems to me...” or “I heard that...”, ask yourself if you should double-check the correctness of your facts. False information can cause a whole flurry of emotions on the Internet. And if this is repeated a second and third time, it can happen, like in the game “broken phone”: your words will be distorted beyond recognition.

Also, make sure your messages are clear and logical. You can write a paragraph of text that will be impeccable from a grammatical point of view, but completely meaningless. This often happens if you want to convince someone that you are right, using a lot of complex and long words that you yourself are not very familiar with.

Don't insult users.

Be patient and polite. Do not use profanity, do not enter into conflict for the sake of conflict itself.

6. Help others where you can.

Why is asking questions in virtual space effective? Because your questions are read by many people who know the answer to them. And even if only a few people answer qualifiedly, the total amount of knowledge on the Internet will increase. The Internet itself grew out of the desire of scientists to share experiences. Gradually, others became involved in this fascinating process.

It is especially important to exchange answers to your questions with other users. If you anticipate that you will receive a lot of answers to your question or send it to a conference that you rarely attend, respond to replies by email, not to the conference. When you receive all the remarks, summarize them and send them in one message to the conference. This way, everyone will benefit from communicating with you.

If you are an expert yourself, you can do more. Many people freely post entire bibliographies, from lists of legal resources to lists of popular books on UNIX. If you are leading a group that does not have a list of answers to the most frequently asked questions, try writing one. If you have discovered or created a document yourself that you think may be of interest to others, send it to the conference. Sharing experiences is a fun activity. This is an ancient and glorious tradition of the Network.

7. Do not get involved in conflicts and do not allow them.

“Does online etiquette prohibit flames? Not really. Flames are also an old tradition of the Web. Flames can be fun for both writers and readers. And the recipients of flames often deserve them.

But netiquette is against flames that develop into wars - a series of angry messages exchanged, as a rule, by two or three participants in the discussion. Such wars can literally take over the conference and destroy the friendly atmosphere. This is unfair to other conference readers. And very soon people who are not participating in the discussion get tired of conflicts. In fact, an unacceptable monopolization of resources occurs.

8. Respect the right to private correspondence.

9. Don't abuse your powers

Some people feel like professionals in the virtual space. These are aces in every network game, experts in every office and system administrators of the system.

With greater knowledge or greater authority in their hands, these people automatically gain an advantage.

However, this does not mean that they can use it. For example, system administrators should not read private email messages.

10. Learn to forgive others for their mistakes.

Everyone was a newbie once. Therefore, when someone makes a mistake - be it a typo in a word, a careless flame, a stupid question or an unreasonably long answer - be lenient with it. Even if you really want to answer, think twice. Just because you have good manners doesn't mean you have a license to teach those manners to everyone else.

If you decide to draw the user’s attention to his mistake, do it correctly and preferably not in a conference, but in a private letter. As you know, corrections in the text often also contain grammatical errors; Also, an indication of non-compliance with the rules of etiquette sometimes demonstrates a violation of the same etiquette.

2.3 Etiquette rules when communicating by email

Addresses and personal data

A personal name (not to be confused with a signature) is a custom string that many email programs allow you to attach to your messages as a text comment.

· If your system allows, always write a personal name: it is a better “business card” for you than an e-mail address.

· Use meaningful names. Expressions like “figure it out for yourself” not only make it difficult to identify the author of the letter, but also insult the intelligence of the addressee.

· If your mail system allows you to send letters along with the names of the recipients, use this feature. This will make it easier for the network administrator to find the recipient by name if the address itself turns out to be incorrect.

Letter subject

· Don't forget to give titles to your letters. Often the user is guided by names when looking through his mail.

· Avoid meaningless names. For example, when sending an email to WordPerfect technical support, you shouldn't call it WordPerfect—you might as well not write anything at all.

· If you change the topic of conversation when replying to a letter, do not forget to change the title.

· An accurate title is the easiest way to determine the topic of a conversation, and if you change the topic while leaving the title the same, the recipient may be confused

· Try to keep the length of your letter consistent with the style of conversation: if you are simply answering a question, keep it short and to the point.

· Stay as close to the topic as possible. If you want to talk about something new, it is better to send a separate letter. Then your recipient can store it separately.

· Do not write all text in capital letters - it becomes difficult to read (although short emphasis can be used as reinforcement). Try to break your letter into logical paragraphs and avoid overly long sentences.

· Try to avoid grammatical errors. A letter full of errors and typos is difficult to read. Just because email is a fast way to communicate doesn't mean you can relax and forget about spelling.

· If you consider your thoughts worthy of expression in a letter, make sure that they are presented correctly.

· Avoid public flames - letters written under the influence of emotions. Messages sent at the moment of emotional distress most often only worsen the situation. You may regret your words later, so before you start a flame war, calmly think about the situation.

· If your mailer supports different text design options (bold, italics, etc.), make sure that the recipient's mailer has the same capabilities. At the time this document was written, most Internet email programs could handle text only, although this is of course changing.

· Include in your message excerpts from the letter you are responding to. Remember, email is not a real-time telephone conversation, and your recipient may forget the contents of the previous letter (especially if he is engaged in active correspondence). Include excerpts of the original text in your response, and the recipient will more easily understand what you are talking about.

· Do not over-quote previous messages. Separate the text of your message in some way from the text of the quoted letters, then your answer will be easier to read. The > sign is usually used for this purpose, although this is not the only option.

· Try not to mix general and personal information in your message.

· Ask yourself: is your answer really necessary? For example, if you received a letter as a result of a fan mailing, it is hardly worth notifying each of the recipients about your attitude towards it - it is better to send the letter directly to the author.

A signature is a small piece of text at the end of a message, usually containing information about contacts. Most mailers can automatically “stick” a signature on outgoing messages. A signature is an interesting thing, but you also need to know when to stop it.

· If you can, use a signature. It must identify you and contain information about alternative communication channels (regular telephone, fax). On many systems, particularly those where mail passes through gateways, your signature may be the only identifier.

· Make your signature shorter - 4-7 lines are enough. Unreasonably long signatures load communication channels.

· Some mailers allow you to add random lines to your signature: be careful with this. In any case, you need to remember:

Brevity is the soul of wit;

The concept of “insult” can be interpreted very broadly, so try to avoid expressions that could cause conflict on a religious, racial, or political basis.

Do not use “local” (understandable only to you and a small circle of people) remarks. You will not find understanding among users of other cities, countries or cultural communities.

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Communication should occur without emotions

You can’t give in to every minute emotions. When communicating with a stranger, you should remember that he is real, but does not see or hear his opponent, but only reads the text. It is better to write clear statements without provocation and hatred, otherwise you can provoke retaliatory anger and ruin your mood for a long time.

It should be remembered that every word is recorded and does not disappear anywhere; it can significantly harm both the other person and you.

It is better to discuss any topic politely, try to understand the interlocutor and calmly convey your position.

Standards of conduct online and in real life

In the real world, absolute freedom of behavior is not allowed; people are afraid of judgment from others, or punishment for misdeeds. It is not easy to catch a violator on the Internet. But this does not relieve him of moral responsibility. We must remember that there is a living person on the other side of the screen, and you need to communicate with him in the same way as with people in real society. If you have problems with etiquette, you should think about how you would act in everyday life, looking your interlocutor in the eyes.

Behavioral norms in thematic groups

When using the Internet for group communication, you should remember what type of group you are in. In a conference with the theme of television programs, it is quite normal to use rumors and gossip, but invading the scientific environment with them is impermissible. Once you find yourself in a new thematic group, you should look around, understand what is happening, and only then enter into a discussion.

Priceless time

When communicating in cyberspace, it is necessary to understand the value of each of us’s time. Don't send thoughtless messages via email or conference calls. The sending process takes time, the channel bandwidth is limited.

You should consider whether this message is necessary; if it is possible to abstain, it is better to do so.

Personality assessment

You can communicate online without introducing yourself. No one knows what the interlocutor looks like; personality is assessed based on the texts presented. You should write correctly, not idle talk, messages must be important and weighty, facts must only be verified.

Helping people

There are answers to many questions on the Internet. If someone asked a question to which you know the answer, you definitely need to help the person. Help is a noble cause. When asking a question, you can exchange remarks via email, then collect them, summarize them and send them as a general message to the conference. The information will be useful to other users.

Private correspondence

It is unethical to intrude on private correspondence, read or write remarks for others. Under no circumstances should you forward someone else's correspondence to other people.

The ability to forgive

The network is filled with messages from both literate and poorly educated people of different age categories and different senses of the world. You should be tolerant and forgive people for stupid questions, long answers, and even a complete lack of logic in their judgments. You need to answer only with the aim of helping, not judging.

Delicate humor

If you don’t know your interlocutor well, you should carefully introduce humor or irony into your messages. When developing relationships, it is better to delicately touch upon popular topics in order to find out the range of interests of the opponent.

Flooding or attracting attention

Flood – meaningless messages, for example: “Cool! ", "Tough! " Some people need them to get attention. This only seems harmless, but in fact flooders, with their stream of unethical statements, can disrupt the conference.

Flames. Provoking conflict

Emotional remarks, regardless of the opinions of other participants in communication, are called flames. They provoke the interlocutor and can bring excitement to the conversation, but if they cross a certain line, a conflict arises. Misunderstandings and mutual insults begin.

As a rule, several interlocutors participate in such a communication environment, but it is they who destroy the peaceful process of the conference.

Flaming is similar to flooding, only it is more aggressive.

Offtopic. Theme presence

The term means going beyond the topic. If the conference has a specific topic, you should not contradict it with pointless messages. This behavior violates ethical standards and can be stopped by moderators.

Trolling. Provocative messages

People who do this hardly think about etiquette. Cynical, rude, provocative messages are thrown in in order to antagonize the participants in the conversation and destroy communication. By annoying society, trolls derive pleasure from their own importance. You should not indulge them and enter into such a discussion.

Smileys. How to use

Funny images for text messages carry an emotional tone. Often sites provide their own samples, but you need to use them in moderation. Overloading messages with emoticons can distract from the content of the conversation.

Literacy

You should re-read your messages before sending them. The letter is easy to read without errors. There are enough programs on the Internet that can help with this. Competent text is a sign of respect for your interlocutor.

It is not so easy to compose a competent letter so that the interlocutor would be willing to respond to it. There are basic concepts of behavioral norms when communicating via email:

First, you should introduce yourself and provide your general information. This is enough to start a correspondence. They treat anonymous correspondents with caution, often without reading them, and send their messages to spam.
It is better to indicate the subject of the letter, succinctly highlight the main thing in order to attract attention.
It is necessary to think carefully about the content of the text, remove errors and unnecessary phrases. You should break the letter into meaningful paragraphs to make it easier to read. You should not send a message in large volume, as it may be inconvenient to read; it is better to use succinct and accurate information.

In personal communication, a conversational style is allowed.
During active correspondence, you can save the original text and several thematically understandable letters.
At the end of the text there is a laconic signature, which consists of the name and contact information. The census taker must know who he is communicating with and how that person can be contacted.
You cannot forward someone else's message without the consent of the author.

Since people exist in society, they are all obliged to comply with the norms of social behavior. The rules of etiquette can be general in nature and also vary depending on the communicative situation, therefore, they distinguish, for example, table etiquette, business etiquette, diplomatic etiquette, etc. In recent years, a new type has been added to this list - netiquette, or netiquette. His appearance was dictated by urgent need. After all, today there are a huge number of people using the Internet, and not all of them have an idea of how to behave correctly when communicating online.

Why do we need netiquette rules?

Online etiquette rules essentially have the same goal as regular etiquette rules: they help people achieve mutual understanding and ensure safe communication. The impersonality of a network communicative act makes users forget that they are not dealing with a machine, but with living people. Establishing a strong contact with an interlocutor whom we neither see nor hear is quite difficult. And netiquette is a set of recommendations that are designed to help solve this problem. In addition, following the rules of netiquette makes it possible to safely avoid the machinations of virtual scammers, keeping your wallet and your nerve cells intact.

10 Basic Rules of Netiquette

Be polite, even if the communication is not in real time. After all, in any case, you are in contact with people who are simply on the other side of the screen.
Do not forget about the mandatory formulas of greeting, farewell, address, expression of gratitude, etc.
Pay attention to the communication situation, for example, in a network chat where people are just going to chat, you can behave more freely, but during a network thematic conference you should be more restrained, etc.
Avoid idle talk and try not to waste your interlocutor’s time.
Do not rush to destroy the aura of anonymity when communicating with strangers; let people judge you not by your appearance and manner of dressing, but by the breadth of your horizons, level of literacy, sense of humor, etc.
Proofread and edit your messages and emails before sending, and do not send nonsense or illiterate text to your interlocutor.
Don't stoop to rude insults. Politeness is appropriate even when your opponent turns out to be an outright boor.
Do not refuse help, unless, of course, you are asked to send money to an unfamiliar number or something similar. You can help with advice, send a link to the desired resource, answer a question, or give advice.
Do not try to lecture your interlocutor or “pressure” him morally.
Be lenient towards the mistakes of others; you can easily turn a blind eye to unintentional mistakes in phrases. No one can be perfect, we are all only human.

Social Media Etiquette Rules

Social networks are incredibly popular today, and therefore they could not help but be affected by netiquette and the basic rules of communication on social networks are generally similar to the general rules of netiquette. But there are also special recommendations. For example, to avoid confusion, it is best to use a simple name or your real first and last name as a nickname, as well as your photo for your avatar. But provide information about yourself that is of a purely personal nature - telephone number, address, passport details, etc. – interlocutors on the Internet should not do so, so that there is no risk of being deceived by scammers. You should not continue communicating with a user who seems suspicious or inappropriate to you. You can blacklist it or report it to the administrators.

Internet communication is increasingly becoming a part of the lives of modern people. With the help of the World Wide Web, we conduct business correspondence, communicate with friends and even make new acquaintances. This means that it is useful for everyone to know the rules of netiquette. If we all start following them, living and communicating on the Internet will become much more enjoyable!

Don't lose face

An interesting fact: many Internet users, while communicating online, sometimes completely forget that on the other side of the monitor they are having a conversation with real people. And this is an unforgivable mistake. Remember, any public recording is your statement in society. If you communicate privately with one person, then the conversation is not much different from a one-on-one meeting. What is the basic rule of netiquette, you ask? It's very simple - observe politeness and decency. Don’t forget to say hello and goodbye, be sure to use the “magic” words: “thank you” and “please”. It is also advisable to follow the rules of the Russian language. Slang, distorted spelling of words and all kinds of letter abbreviations irritate cultured people even when communicating on the Internet. In official and business conversations, this style of communication is unacceptable in principle.

Each community has its own rules

It's easy to remain yourself during a private conversation or business negotiations online. If you want to communicate on some forum or chat, it will be useful to first get acquainted with the basic rules of this online community. Typically, recommendations and prohibitions for participants are included in a separate section. Read it and remember all the most important things. Netiquette rules vary slightly from site to site.

Most often, the following are mandatory: a ban on the use of profanity, a respectful attitude towards all community members, and the inadmissibility of publishing materials that could offend or shock other users. Knowing the rules of the site is useful for everyone, not only to create a good reputation for yourself. Most forums and chats today are regularly reviewed by moderators. And if one of the participants behaves inappropriately, he may simply be banned.

Express your thoughts correctly

Quite often, Internet communication is criticized for its lack of emotionality. And indeed, when talking with a person in person, we always supplement our words with facial expressions, gestures, and control the intonation and timbre of our voice. The situation is completely different with virtual correspondence. Some phrases are difficult to read with the correct intonation the first time. If a punctuation mark is accidentally missed, sometimes it is completely impossible to understand what is being said. Many Internet users lack one simple skill. Which one? The basic rule of netiquette is to communicate respectfully and express your thoughts as clearly as possible. It is very useful to re-read the typed text before sending it. This is the easiest way to correct any errors and inaccuracies, and to reformulate complexly constructed sentences.

Is it always appropriate to use emoticons?

In order to make virtual conversations more emotional and lively, emoticons were invented. These are combinations of punctuation marks or small graphic pictures that help express emotions. Netiquette rules allow the use of emoticons in many instant messaging systems and forums. Very often, the standard form for sending a letter even has a separate menu with these pictures. Emoticons help decorate a message and make it more interesting. Still, you shouldn’t get too carried away with them. About 70% of Internet users admit that the abundance of emoticons in their interlocutors’ messages frankly annoys them. Of course, these “funny pictures” have no place in business conversations and formal conversations.

The Internet is a place of mutual help

Have you learned all the rules of etiquette when communicating online, but in practice much remains unclear to you? Don't hesitate to ask for advice. If you do not understand how to use the functions of a particular site, feel free to ask one of the more experienced users. It is also appropriate to ask for help if difficulties are caused by the slang accepted in the community and some internal rules. Any site also has an official support service. It is appropriate to contact it if you have problems using the resource. Before writing a new message and sending a request, take the time to study the list of popular user questions. Unfortunately, not all people communicating on the Internet follow the rules of netiquette. Many sites offer their users self-organization tools. These are the “mark message as spam” and “complain” functions. Be sure to use buttons like these when necessary.

Communicate online just like in real life

Online dating is a real salvation for a busy modern person. There are millions of sites on the Internet where you can find interesting conversationalists or even potential love partners. It would seem that all you need to do is open the resource you are interested in and choose who exactly you want to make friends with. In practice, everything is a little more complicated. Surely you have at least once received messages from strangers with something like the following content: “Hello, how are you?” Agree, emotions usually arise strange, but more often than not positive. Netiquette rules should be followed at all stages of communication. Of course, the question is: “What is your name?” irrelevant for social networks and offensive to anonymous forum users. So how do you start a conversation with a stranger? It would be most appropriate to write the truth; admit in the first message that you are interested in this person’s profile and would like to chat. Most likely, after such a sincere message, the conversation will begin by itself.

You or you?

In real life, only a small child or a very ill-mannered person would have the audacity to address a stranger on a first name basis. Instinctively, we even call our peers and those noticeably younger than us “You” at the first stages of communication, emphasizing our respect. But on the Internet this rule is not always followed. For some reason, many people consider it appropriate to “poke” their interlocutor without knowing absolutely nothing about him. Netiquette is a network etiquette, the basic rules of which should be known to every user of the World Wide Web. According to the norms of communication on the Internet, the form of contact with the interlocutor should be discussed personally with him. If you are communicating on personal topics with a peer and feel sympathy for your interlocutor, addressing yourself as “you” is really strange. But it is better to clarify this point in advance. So ask: “Perhaps we can address each other as you?” And if you managed to make a pleasant impression on your interlocutor, most likely you won’t have to wait for a refusal.

Forgive others for their mistakes

All lovers of online dating and communication sites from time to time encounter uncultured or simply inadequate interlocutors. Don't be surprised or scared when a similar situation happens to you personally. How to proceed in this case? If a stranger wrote something unpleasant to you, the easiest way is to add him to the “black list,” thereby stopping communication once and for all. If the site does not have such a function, you can contact support. It is worth informing the administration even when you encounter something truly inadequate and frightening. If you are faced with banal ignorance or non-compliance with the culture of communication, you can try to resolve the situation on your own. Be lenient and try to explain the rules of netiquette to your interlocutor briefly. If a newcomer is communicating with you, tell him about how it is customary to correspond in a particular virtual community.

Online Security

Surely you have been told more than once that innocent communication on the Internet is fraught with a lot of dangers. How to avoid them? We must not forget that security measures and netiquette rules are strongly linked to each other. The most important thing is to behave the same way as in real life. Online dating is insidious in that it often creates the illusion of perfect mutual understanding. After chatting with a person for a couple of hours, we sometimes feel as if we have known him for many years. So, no matter how good and nice the interlocutor may seem, keep your distance. Even in private conversations, do not tell any too personal facts about yourself, try not to discuss material matters. In other words, you, of course, can “pour out” your soul to a virtual stranger, but you shouldn’t brag about your big salary and give your full home address. If you decide to meet in person with a pleasant acquaintance from the Internet, choose public places that are always crowded.

Nowadays, no one perceives the Internet as something special; it has become firmly established in our everyday lives. This means that communication in this space is becoming more and more informal. This is also facilitated by the expansion of the format of Internet communication: various forums, social networks, and instant messaging programs have appeared. However, we should not forget about netiquette and security measures even with the most confidential correspondence.

Rules of etiquette when working with a computer network

Netiquette (also called netiquette or netiquette) is a certain set of rules that regulate communication during Internet correspondence and facilitate the understanding of interlocutors of each other. Of course, such rules are not strict, but following them helps maintain mutual respect during communication and also keeps the conversation constructive. After all, even sitting in front of a computer screen, you should not forget that on the other side of it there is the same person with his own beliefs, principles and outlook on life. Therefore, respect for the person you are communicating with becomes the main and fundamental rule of netiquette.

Online collective interaction and netiquette assume that each participant in a discussion or discussion on a forum makes a personal contribution to the development of the conversation by expressing his point of view on the subject of discussion. Therefore, before sending a message, you should always weigh its importance and think about: “Is it necessary for the development of the discussion?” If the message is not informational in nature, then it is better not to clutter the conversation with unnecessary remarks. It is also worth thinking about the relevance of this or that information. For example, at a forum dedicated to a television program, discussions of the presenter, his personal qualities, and appearance would be quite appropriate. And such messages would look completely inappropriate when talking about a scientist leading a scientific conference.

Speech etiquette on the Internet is also important. Try to ensure that your messages are written correctly, without using colloquial, let alone swear words. If the rules of etiquette when communicating in a close acquaintance with the interlocutor allow the use of emoticons denoting emotions, then in business correspondence these icons are unacceptable. It is considered not polite to write all text in capital letters, since in the Internet space this is perceived as a conversation in a raised voice. The rules of etiquette in email messages require that you fill out the subject line of the letter so that the interlocutor can easily navigate and find it among others. It is also necessary to archive all large files sent by e-mail, and be sure to begin your letter with a greeting.

Safety rules for correspondence

The Internet is a fairly open structure, and not every user can use the information on it for useful purposes. There are a large number of scammers who want to steal personal data or funds from the accounts of ordinary users. Therefore, when corresponding online, do not under any circumstances send passwords for your mailboxes or pages to anyone, and also do not mention personal data related to your financial affairs: card account numbers, PIN codes for them. Do not click on unverified links that come to you from unknown addresses. Carefully filter emails and immediately send suspicious ones to the Spam folder. Do not open files received by e-mail without first checking them with an antivirus. Do not send executable files yourself (they have extensions .exe, .dot, .com). If you need to send them to someone, archive the file, and in the cover letter indicate why you are sending this file. You should be careful with letters from friends asking you to borrow money or top up your mobile balance. Before doing this, try to contact the requester offline and find out if the request really comes from him. Perhaps his page or mailbox was hacked by scammers.