Channels on tricolor TV do not work. Why don't they show free channels on Tricolor? What to do if the "List is empty" message does not go away

Satellite television is a great way to watch your favorite shows and favorite channels where regular television is not available. But sometimes even such a convenient way to enjoy watching fails. But what to do if your favorite channel suddenly becomes unavailable? And is it possible to find out why Tricolor TV channels are not shown after payment? How can I restore access to pay TV, and what could be causing the problems?

There are many reasons why satellite TV may not be available. Therefore, before you panic and get upset, it is worth understanding what happened. Problems may be related to:

poor signal quality;
receiver malfunctions;
antenna malfunction;
problems with the smart card;
incorrect payment;
not activated services;
technical work;
other difficulties.

Of course, you can immediately seek the help of a specialist. But his visit will take a lot of time, so sometimes it is much wiser to try to correct the situation on your own. Moreover, sometimes the solution to the problem lies on the surface and takes a matter of minutes. So, you can simply check that the equipment is connected correctly or even turn it off for a while. Sometimes this helps to return the signal without outside help.

How to fix hardware problems?

When faced with difficulties, the first thing to do is check whether the card is inserted correctly. Next you need to pay attention to the receiver. As a rule, if there are problems with it, instead of the usual inscriptions, other messages will be visible, for example 8888. If the settings have been reset, users will simply see two brackets. Naturally, in this case it is worth reconfiguring the receiver.

In addition, it makes sense to check the connection between the antenna and the receiver; in some cases, there is no signal due to damaged contacts. Ice on the equipment may also interfere with quality reception.

If all of the above does not help, you should think about how to turn on channels using other methods. Moreover, it will not cause any difficulties and is accessible to almost any user.

How long after paying for Tricolor TV channels turn on

Having finished checking the equipment, you should pay attention to other causes of problems. And the next thing worth checking is the activation of paid channels.

If Tricolor does not show paid channels, although there is money in the account, you should:

go to the television operator’s website and log in;
Next, you need to fill out an application to send activation codes;
after this, it is recommended to turn on the receiver and select one of the paid channels;
Having accomplished all the above, all that remains is to wait.

Typically, activation of paid content does not take much time. But sometimes, depending on external conditions and some technical factors, this process can take up to 9 hours. During this time, you should leave the receiver turned on. In this case, the TV connected to it can be turned off, since it is not needed to connect the TV.

Why doesn’t Tricolor TV show and write: “coded channel” after payment?

Additional difficulties may also be caused by the subscribers themselves. After all, it very often happens that when paying for television at an ATM, they incorrectly indicate their identification number or make mistakes in the number of the concluded agreement. You can cancel an erroneous operation in 2 ways:

by contacting the institution where the payment was made;
by contacting Tricolor support operators.

However, the first option will be available only in cases where the error is noticed in the first hours after sending the money. This is due to the peculiarity of the work of banks and financial institutions. Therefore, in most cases it is necessary to call the teleoperator’s contact center or write a statement asking for help on the company’s official website. But it is best to check in advance which subscriber number the payment is being made to.

What to do if you were unable to return the channels yourself?

If all the proposed methods do not help, there is one last way to solve the problem. It is necessary to use the help of Tricolor TV employees. You can contact them in almost any convenient way. Users can:

call toll free (88005000123);
leave a request on the website;
contact support via Skype;
use social networks;
write to online chat or make an online call.

Whatever the chosen option, the company’s specialists will definitely try to find the best way out of the current situation. Not a single client will be left without an answer, because positive feedback from satisfied subscribers is the key to the development of a teleoperator.

What to do if Tricolor TV does not show?

The most important thing, no matter what the problem, is not to panic, because this will make the situation even more difficult. It is better to approach the problem calmly and try to solve it on your own.

It is necessary to check the serviceability of the equipment, make sure that paid television packages are activated and clarify the correctness of the payment made. If the above does not help, you should use the help of the company’s specialists.

To do this, you need to contact the support operator and describe the current situation to him. In this case, it is worth preparing the contract number in advance, since without it it is impossible to correct the situation.

There are many reasons why the user does not see Tricolor. The satellite company tries to deal with such troubles, but is unable to help when the source of the difficulties is the subscribers themselves. And such cases are not uncommon, because not all clients understand what actions cannot be performed.

But, no matter whose fault it is that TV channels disappeared, broadcasting must be restored. And the first thing you need to do is find out the reasons for what happened. After all, it is impossible to cope with a problem without understanding its essence.

The easiest way to identify the cause of what happened is to focus on the inscriptions that appear on the screen. They will be a hint to deal with difficulties.

Inscription on the screen: “Scrambled channel” or “No access”

If the provider does not show the main channels or some programs are missing, you should try rebooting the receiver. Perhaps there was a simple malfunction.

check whether the subscription to the TV channel package has been paid for;
make sure that on the official website of the satellite company that the receiver software is up to date and, if necessary, update it;
clarify whether technical work is underway;
find out whether the smart card you are using has passed activation (if it is new);
try to start a search for TV channels (perhaps they disappeared due to a failure or change in the broadcast schedule).

In addition, the broadcast disappears if the smart card is damaged. It's worth seeing if it's intact. Sometimes users simply insert it into the card reader with the wrong side, which makes it impossible to work.

If only high-quality channels are missing, you need to make sure that the existing equipment is capable of receiving and processing broadcasts with a high level of image clarity.

Tricolor TV says “no signal”

You will have to take slightly different actions if today Tricolor TV does not show and says “no signal”. In this case, the source of the problem is poor reception.

Typically a weak signal is associated with:

bad, rainy weather;
interference that interferes with the operation of the antenna;
ice or water on a satellite dish;
incorrect rotation of the antenna;
cable break.

The simplest way to correct the situation now is to simply check the equipment. It is enough to go and see if there is any interference and make sure that the antenna is in the correct position. To do this, you can compare the angle of rotation with the location of the neighbors’ plates or simply press the i key on the remote control twice. This will cause the reception quality scale to appear on the screen.

Usually, after performing these actions, access to the broadcast is restored, and subscribers get the opportunity to once again enjoy their favorite films and programs.

Why are there information channels?

In situations where the user does not show channels on Tricolor TV except for info channels, you should think about paying for satellite television. It is the absence in the personal account of the amount required in 2019 to pay for one of the packages that can lead to a similar result.

Despite the highest quality of service, it is impossible to completely avoid situations where Tricolor TV does not show. Naturally, every connected subscriber would like to avoid difficulties with watching their favorite films and TV shows, but if the broadcast has already been interrupted, it is necessary to quickly resolve the problem.

Often, if you seriously think about what happened, you can cope with difficulties on your own. Users only need to understand the reasons for the disappearance of the signal and carefully follow the instructions below. And in the most severe cases, when you cannot do without the support of a professional, you can call the contact center and get useful advice from a support operator.

Possible reasons

The easiest way to find out why channels are not shown on Tricolor TV is to look at error messages. But, if they are not there, the causes of trouble may be:

incomplete registration on the official website;
insufficient funds in the subscriber’s personal account;
incorrect rotation of the antenna;
bad weather or interference that prevents you from receiving a signal from space;
equipment failure;
outdated technology unable to support high-quality signal processing;
the need to update the software.

Clients of the satellite company can cope with each of the listed troubles without specialists.

Why doesn't Tricolor TV show?

When faced with a lack of channels, the first thing you should do is make sure that the equipment you are using is registered on the provider’s website. To do this, you will have to call the support service and check whether registration is completed today. You may just have to wait to watch TV channels.

Additionally, you should make sure that the packages the viewer needs are paid for. You can check this fact in your personal account, which every client of the satellite company has. If necessary, users will have to pay for the television package that suits them and wait until the money is credited to their personal account.

Tricolor does not show all-Russian channels - what is the reason

Cases where a subscriber has lost federal channels, including First, Match and other public broadcasts, deserve special attention. In situations where Tricolor does not show all channels, you need to make sure that the channel owners or provider have not scheduled maintenance or scheduled technical work for the current time.

If this is not the problem, it is worth considering whether the satellite company has terminated the contract with the user. You can check this by calling support.

Cases where difficulties are caused by bad weather or incorrect position of the satellite dish deserve additional attention. The logical solution to this problem would be to re-adjust the antenna and remove all interference that interferes with signal reception.

What to do when the Tricolor does not show

Another cause of trouble that can interfere with the display of some TV channels can be a technical failure. In such situations, you should simply restart the console. If this does not help, you need to reset the receiver to factory settings.

After this, if such a need persists, you need to make sure that the latest update is installed on the receiver. To do this, you need to look into the settings menu, look at the current firmware version and compare it with what is offered on the provider’s official website. Perhaps installing the latest update will return access to your favorite programs and series.

If access could not be restored on your own

In the most difficult cases, when it is not possible to figure out why the Tricolor does not show, all that remains is to use the help of specialists. To do this you can:

call 88005000123;
contact via WhatsApp or Viber using the contact number +79111010123;
calling on the Internet via the website or Skype;
by submitting a request for assistance on the company’s official portal.

In any case, in order to receive qualified help, subscribers will need to describe the situation in detail, indicating what they see on the screen, what messages appear when problems arise, and what exactly happened before the broadcast was interrupted. Additionally, personal data of the applicant may be required so that operators can verify that this is a real client of the satellite company.

The Tricolor TV company provides satellite television services to its subscribers. The operator is improving its internal system to improve the quality of service. As with any service, sooner or later glitches occur in the broadcast of TV channels. Most often, a signal failure occurs, which leads to subscribers losing access to the system. If they don’t show channels on Tricolor TV, what should I do?

There are several reasons why subscribers lose access to the system:

External conditions. Communication with the satellite may be disrupted in unfavorable weather conditions. In this case, the signal may be interrupted or completely absent. The reason is the small diameter of the signal receiver. Most often, standard antennas with the same dimensions are used. To obtain a higher quality broadcast, it is recommended to purchase additional equipment.
Poor system setup. The installation procedure should be trusted to experienced professionals. If the user decides to carry out the procedure independently, then there is a high risk that the system will not function correctly. This may be due not only to interference in the resulting image, but also to its complete absence.
Obstacles on the ground. Some buildings or trees also interfere with the broadcast. In this case, the only option to improve the signal quality is to reinstall the antenna.

There may be no signal if the plate is icing. Please note that in some cases the cause is technical work being carried out on the satellite.

Why are some channels not shown on Tricolor?

If there is no signal at all, we are talking about mechanical damage to the external equipment. What could be the reason for the lack of access to some channels?

If only today Tricolor does not show several channels, then the reason may be as follows:

No additional fees for some channels that are provided to subscribers who have paid for an additional subscription.
The access card is not activated or is missing from the receiver.
Equipment malfunction, which requires additional diagnostics.

What to do

What to do if there is no Tricolor TV signal at all? In this case, you need to call a company specialist who will carry out diagnostics and provide several options for correcting errors. If we are talking about technical malfunctions, then there is a need to replace equipment or reset system settings. If you do not have the opportunity to call a technician to your home, you can reset the settings yourself, returning them to the factory settings. After this, you should set it to automatically search for channels. In most cases, these actions are sufficient to restore access.

The following considerations should be taken into account:

The set-top box responds to the OK button - install a satellite dish with a larger diameter or wait for weather conditions to improve. Review the settings and, if necessary, adjust them yourself or under the guidance of a specialist. Try to adjust the list of TV channels by manually editing the broadcast indicators. Check the integrity of the cable and the serviceability of the satellite converter and, if necessary, replace them.
The set-top box does not respond to the OK button - the message in this case is sent not by the receiver, but by the TV. The reason most often lies in switching the wrong input on the television receiver. The activation of the input can be adjusted using the Source switch. When using the GS8306 model, the lack of signal is due to the inconvenient location of the switch, for example when cleaning. Equipment shutdown occurs. After switching the indicator, the system starts working properly again.

We should not forget about reasons such as the lack of activation of the Tricolor TV subscription. You can carry out the procedure by phone, through your personal account and in the company’s office. If a problem occurs during an active subscription, then factors such as the visibility of the SMART card and the correct operation of the built-in module should be examined.