How to get money back for an app you accidentally purchased on the App Store. How to get money back for an app or game purchased from the App Store

What should you do if you mistakenly purchased an app from the App Store?

I want to warn you right away - if you bought the application by mistake, then you need to perform the steps below as quickly as possible. It is advisable not to delay this. The sooner you contact Apple, the better your chances of getting your money back. It would be logical to assume that after, for example, a month from the date of purchase, no one will return your money.

So, this is the situation I found myself in.

Launch iTunes on your computer.
1. In the “Store” item, select “iTunes Store”
2. Click on your login and select “Account”
3. Log in

4. Then in “Purchase History” select See All (see all)

If you want to return the money before the payment has been processed, the application will be in the “Latest Purchase” list, but if the payment has been processed, then the application will be in the “Previous Purchase” list.
In the first case, there will be a “Report a Problem” button next to the program, click it...
If you have the second case, then select the line in the application list that contains the application for which you want to return the money.

5. Click on the arrow

After which a page will open on which applications that were made in one payment will be listed. We make sure that the list contains the application for which we want to return the money.

6. Click “Report a Problem”

Then we are again shown a page on which the applications are listed, but now on each line, next to the application, there is a “Report a Problem” button to report a problem with a specific application.

7. Click “Report a Problem” next to the application for which we want to return the money

And now a page opens that asks you to specify the problem. In our case, we want to return money for an accidentally purchased application.
Attention! This page can only be accessed in English, Japanese, German, Spanish and French.

Select the item “I inadvertently purchased this application” (I accidentally purchased this application) - a must!
In the “Comments” block we write the reason for the accidental purchase. I wrote that I read the description of the application, then went to the shower, and my nephew, playing with the phone, bought the program. 🙂

Your request will be processed in about 3 days. If the payment has not yet gone through (money has not been withdrawn from the bank card), then they will write to you about it. They will say that you need to wait until the money is withdrawn from the card and the purchase goes into the “Previous Purchase” mode. If all is well, you will receive the following letter:

I have reversed the charge for the item that you did not intend to purchase. In three to five business days, a credit of $3.99 should be posted to the payment method that appears on the receipt for that purchase.

If the order was paid for with store credit and you do not see the refund, sign out and back in from the Store menu.

Many users of Android devices who have switched to iOS note one drawback of the App Store compared to Google Play - the lack of a “trial” period for paid programs. In the Android app store, you can return money for a purchase if 15 minutes have not passed since the download; iPhone and iPad users are deprived of this opportunity. However, few people know, but you can still get your money back for a purchase in the App Store. In this article we will tell you how to do this.

In contact with

The most common situation in which users want to return money for a program or game from the App Store is the purchase was made by a child.

In addition, there are often cases of dishonesty among the developers themselves, who try to interest the user with colorful descriptions or tempting screenshots, as well as application names similar to well-known analogues. Often, after purchasing such programs, a person is disappointed that he did not receive what he paid for. In this case, it is necessary to resort to the money return procedure, even if it is 75 rubles.

1. Open any browser and follow this link.

2. Enter the Apple ID account information you used to make the purchase.

3. Select a purchase and click on the button To report.

4. Select the problem, briefly describe it in the appropriate field and click Send.

After this, your request to iTunes support will be reviewed within a few days. Unfortunately, technical support may reject the claim. So you shouldn’t abuse this method of “testing” applications before purchasing.

And, we tell you how we once had the opportunity to return $100 for a purchase made by a child.

How to get a refund on an App Store or iTunes Store purchase through iTunes on Mac or Windows

• To get started, you will need a Windows or Mac computer with iTunes installed (you can download it).
• Open iTunes, go to the Account and select View...

• Enter the password for .
• In the viewing window that opens Account Information find the item Purchase history. Press See all.

• Find the desired purchase in the list of all purchases, open an account by clicking the button "More" . It is worth noting that claims are accepted (refunds are possible) only within 90 days from the date of purchase.

• Click on the button Report a problem.

• After this, a page will open in the browser where you can indicate the problem that arose with the purchase. Select the type of problem and, if desired, provide a comment.

• Click Send.

Users of the iTunes Store probably know that in addition to free applications, there are a large number of paid ones. If you want to read a book, there is a wide range of interesting books that you will have to pay for. But what to do if you didn’t like the product you received (book, app, movie) or doesn’t match the description? Don't worry, you can cancel your purchase and get your money back.

To return funds to your account through the iTunes program, you need to go into it and click “account” on the control panel. In the context menu that pops up, click “view”. You will be asked to confirm your Apple ID account password. In the work area, find “purchase history” and click opposite “see all”.

An area will open in front of you where you need to click “report a problem”. In the list where the purchased products are indicated, click “report a problem” again, opposite the desired order. You will be automatically transferred to the Apple website, where you need to provide your login information. In the window that opens, indicate the problem and explain what you want (a refund), then click “send.”

An important point: the application must be filled out in English. If you write it in another language, it will not be considered. After submitting, please wait for your request to be reviewed. The answer will be sent to your email address specified when registering your Apple ID. If the decision is in your favor, the purchase price will be returned to your account.

Refunds via the Apple website

Method number two: using a browser. Go to the “report a problem” page. Enter your login details. At the top of the window, indicate what type of purchase you are making. In the list that opens, find the one you need and opposite it, click “report”. A form will open that must be filled out in English. State the reason and explain what you want (refund). If the decision is in your favor, the purchased product will not be available to you and the money will be returned to your account.

How to restore a purchase?

If for some reason you “lost” previously purchased purchases, do not worry, they can be restored. To avoid being charged again, you must request your Apple ID. To do this you need to use iTunes. Connect the gadget, open the program and log in. In the “store” menu tab, select “authorize this computer” from the context menu.

Using the iTunes Settings section, expand the Store attachment. Check the boxes in the “automatic downloads” section and save. Automatic download will start. If the download does not work for some reason, open the “store” and click “check available purchases”. Then make a backup and start synchronizing the gadget with the program.

If you transferred your purchases to cloud storage, then restoring them will be even easier. This can be done through gadget synchronization. To do this, click “devices” in the menu and select the appropriate device.

You can protect purchased products from accidental deletion. This is done in the “shopping” section. This function appeared in the latest versions of the program; if you do not have it, check for updates and install them. In the list with application (game) icons, click the cross in the right corner above the icon. The program will ask you “Are you sure you want to hide the product?” You can find hidden products in the corresponding account tab.

It is important to know! To successfully return the amount spent, you should not delay contacting the appropriate authority. You must fill out the claim form in English, otherwise it will not be considered. If you want to get back the money you spent on the game, then you should have only familiarized yourself with it (that is, practically not played). You can cancel the purchase only once. If you purchase a product again, you will not be refunded.

Each of us bought something “wrong” at the market: rotten eggs, sour milk, tights with arrows, etc. And when a deceived buyer wants to return the product to get a replacement or his money back, how many sellers agree to exchange ? Fortunately, the world is gradually digitizing, each product now has identifiers, so it is not difficult to prove that a transaction took place between you and a certain seller. And this, in turn, simplifies the cancellation of the transaction, which is provided for by consumer protection.

When to roll back an App Store purchase

In reality, you can seek a refund when:

• the product you purchased does not meet the declared quality;
• An application or media file does not work or does not start;
• You didn't buy the product you wanted.

The first case is the easiest to prove that you are right. Let’s say the developer says in the application description that the program “turns the camera into a real X-ray machine for spying on anyone.” In reality, you get some kind of image deformer or worse. However, the description does not indicate that the application is “comic”. In this case, you can contact support and get a refund of the purchase price. But if the description states that the application does not imply any of the above, then you will no longer be able to return funds for a low-quality product.

App Store policy is that you cannot simply roll back a purchase. However, in case of fraud, you can expect to pay back the costs of a low-quality application.

If the application does not work or does not launch, it is much more difficult to get your money back. Often, technical support sends the buyer to the manufacturer to point out the poor quality of the product. According to the App Store, this will force application providers to work more efficiently. Whether you will be able to return the funds depends on how correctly and unemotionally you present the facts in your appeal.

Be careful when making a purchase on the App Store: make sure you choose the right app for your device

If you purchased the wrong application and can prove that you simply made a mistake when purchasing, since the store is replete with duplicate products with similar names and icons, it is easiest to return. For example, the Draw Pad and Drawing Pad applications: both are in the same section, have almost the same name and have similar icons. In this situation, you can safely contact support and count on a successful resolution of the problem. There is a little less chance of getting your money back when there is one application, but for different devices, for example, the regular version and HD. Be polite when telling support staff that you have an iPhone, not an iPad, and there has been a misunderstanding.

How to cancel or cancel a purchase in the App Store and get a refund

There are only two ways to get a refund:

1. Contact App Store technical support.
2. Direct appeal to the court on issues of consumer protection.

As for the second point, you must understand how problematic and expensive this method is (consultations with lawyers, legal costs and much more).

Writing to technical support is not so difficult:

Appeals are processed from several hours to two to three days, after which an Apple specialist will contact you by email with a refusal or confirmation of the cancellation of the purchase, or with clarifying questions. It is recommended that you respond to such emails without delay.

Video: refund for purchase in the App Store

Possible problems with refunds

The difficulty in returning money is that the decision to cancel the transaction is made by a person, not a machine. Therefore, in your address you must refrain from possible emotions, be extremely tactful and polite. The result largely depends on this. You also need to be patient: some applications can take up to a week to be processed. Under no circumstances should you threaten technical support workers. The refund is a concession and any errors made during the purchase are attributable to the buyer. Perhaps you didn't read the reviews or summary well.

It is recommended to read user reviews before purchasing the application.

You can only create one request per application. Therefore, when filling out an application, consider yourself a sapper who works with an active mine.

Remember that refunds are made to the card from which the payment was made. Banking troubles can also extend the time it takes to get your money back.

If you make an accidental or poor-quality purchase on the App Store, don't despair. Buyer comfort and security of trade transactions are the basis of modern marketing. By following simple instructions, you can easily return money for an unintentional or erroneous purchase.

Many people think that it is impossible to return hard-earned money for purchases and subscriptions in the AppStore. This is wrong. You will learn how to return money for a subscription to the AppStore in this article.
You can get your money back if you made a purchase by accident, if the program does not match the description, is incompatible with your gadget, or the purchase was made without your knowledge.

To get your money back, we will use a computer and iTunes. It would be strange if the owner of an apple did not have this program on his computer or laptop. How to return money for a subscription to the AppStore using it? The fact is that Apple takes all reports very seriously and records any actions in detail. To view this information, sign in to your iTunes account. Choose:

• "Account";
• "Look";
• "Purchase History";
• "See All"

Interesting iPhone Features

Afterwards you will see a detailed list with all your purchases. All dates and amounts are displayed there. By default, the last ten transactions will be displayed. Previous operations can be viewed using the navigation buttons. Select the application for which you want a refund and click on the arrow in front of the date.
The window that opens must be filled out. Select the reason for the refund and briefly describe it. Everything is done in English. Note that you should choose from the first two points. Purchased by mistake or without your knowledge. In other cases, you will have to communicate with the developers. And the likelihood of a return becomes extremely low.
Proficiency in English at the “My name is” level will be sufficient. If necessary, use an online translator. Briefly describe the situation. For example, I bought a subscription by accident. Click on Submit. Refunds are made within 10 business days. If the result is positive, you will receive a notification by email.

The second way to return money for a subscription to the AppStore

The second method is very similar to the first. Through the official apple website, you can solve the problem directly from your device. There is no need to use a computer or laptop.
After logging in on the official website, select what the money was written off for. We briefly describe the essence of the matter and tap on Report Problem.