How to delete a completed order on Aliexpress. How to delete old, completed, canceled, unpaid orders for Aliexpress on a computer and in a mobile application in Russian? How to remove a specific order on Aliexpress from the general list

Sometimes we can place an order on AliExpress simply without thinking. Because of this, you can waste money on an unnecessary or inappropriate item. But this can be avoided - any order that has not yet been sent can be cancelled. In this article you will learn how to cancel, delete and restore orders on AliExpress.

How to cancel an order on AliExpress before payment?

The easiest way is to cancel your order on AliExpress before payment. We encounter this situation when we order on AliExpress, but for some reason we stop and do not complete the payment. In this case, after some time you can complete the payment or cancel the order.

To cancel an order on AliExpress before payment, go to the “My Orders” section.

Then a small window will appear containing a drop-down list. In it you will need to select the reason for canceling the order on AliExpress and confirm the cancellation by clicking on the button again.

After this, the order on AliExpress will be cancelled. You won't have to do anything else. You can continue shopping, but more carefully and thoughtfully.

How to cancel an order on AliExpress after payment?

Sometimes you may need to cancel an order on AliExpress after payment, but how to do this? It is important to remember here that if the goods have already been sent by the seller, then there is no way to cancel such an order and return the money. But if the goods have not yet been shipped, then you will be able to return the money.

To do this, go to the “My Orders” section, select the order you want to cancel and click on the “Cancel Order” button, as shown below in the picture.

After this, a window with a drop-down list will appear, which will list the reasons for canceling the order. Select the desired item and confirm order cancellation.

Also, some sellers deliberately do not agree to cancel the goods so as not to lose their earned money. This situation is rare and only sellers with a bad reputation do this. To avoid this, you need to carefully select sellers on AliExpress.

If I cancel an order on AliExpress, when will I get my money back?

For example, we canceled an order on AliExpress, when will the money be returned? If the order was canceled after payment and the seller agreed with its cancellation, the money will be credited to your account within 1 to 15 business days.

Money for a canceled order on AliExpress will be returned to the same place where you paid for it. That is, if you paid with WebMoney, then the money will go to your wallet in this system. If you paid with a card, the money will be returned to the same card.

Where can I find remote orders on AliExpress?

To find deleted orders on AliExpress, you must first go to the “My Orders” section. Then, in the left menu, click on the “Deleted orders” link.

After this, you will be taken to a page with all your deleted orders. This page can be “cleaned” by permanently deleting the order on AliExpress, or you can restore a canceled order.

How to restore a canceled order on AliExpress?

You can restore a canceled order on AliExpress on the “Deleted Orders” page. How to get into it, see the previous section. Select the order to be restored and click on the “Restore order” button, as shown below in the picture.

After this, the selected order on AliExpress will be restored and transferred to the list of other non-deleted orders.

How to delete received (completed) orders on AliExpress?

After confirmation of receipt of the goods on AliExpress, the order remains hanging in the list marked “Completed”. This may seem unnecessary to some, because why clutter the section with orders that have already been completed a long time ago, even though they are at the end of the list.

This can be easily corrected and deleted received (completed) orders on AliExpress. To do this, there is a basket icon in the window of each completed order. Click on it.

After this, a small window will appear in which you can confirm the deletion of the completed order on AliExpress by clicking on the “Delete order” button.

By doing this, the completed order will be moved to the section with deleted orders and will no longer be seen. You can go to this section and delete the order completely, if necessary. And if you change your mind, you can restore it. Where the page with deleted orders is located, see above in the article.

As you can see, it is very easy to delete, cancel and restore orders on AliExpress. But it’s still better to avoid this and make purchases after thinking carefully. If you found this article useful, subscribe to updates on our website to be the first to receive new articles with useful information.

I also want to remind you that you can save on every purchase using AliExpress cashback. I recommend a reliable service

The AliExpress website is one of the largest trading platforms in the world. It is extremely popular; almost everything can be purchased here at minimal prices. Shoes, clothing, electronics and components, accessories and other product categories are presented in a wide range. AliExpress brings together many sellers from all over China; high competition forces them to offer products at low prices and regularly hold promotions and sales.

Another advantage of this site is safe shopping. The buyer pays for the goods immediately, but the funds are not credited to the seller's account until receipt of the parcel is confirmed. A large number of payment systems are available for payment.

AliExpress is equipped with a user-friendly interface that even inexperienced users can understand. All orders are saved in your personal account. Until recently, it was impossible to remove them. This is not very convenient if you have a large number of purchases. In the new version of the site you can remove unnecessary information. However, many users save their entire purchase history in order to be able to see the name of the seller whose product they liked. To quickly search through a long history, you can sort by date or order number.

Instructions for deleting orders

You need to log into “My AliExpress” and then select the “My Orders” menu item. Next, select the line you want to delete and click on the trash can icon.

After this, you need to confirm moving the order to “Deleted”.

Now all information is in “Deleted Orders”. As with a regular Recycle Bin, you can restore your data or permanently delete it.

As you can see, there are no difficulties with deleting unnecessary orders, everything is extremely simple. But it is necessary to take into account that only completed orders can be deleted in this way. Canceling a paid order that has not yet been completed is a completely different procedure. This can only be done with the consent of the seller, provided that the parcel has not yet been sent.

From this article you will learn how to properly delete orders from Aliexpress.

Many buyers Aliexpress they make a lot of orders and over time there is a desire to clean them in order to remove everything unnecessary. Or the purchase has already been paid for, but suddenly the buyer changes his mind and the order needs to be deleted. We will consider both of these situations in our article. So let's get started.

How to delete an old, completed, canceled, unpaid order on Aliexpress?

• As a rule, all orders for Aliexpress are displayed in the section "My orders". Therefore, if you need to delete something, then go there.

• Deleting an order is very easy. At the top right, simply find the trash can icon and click on it.
• Now your order will be deleted and you will not see it again. However, such an action does not completely delete the order from the site, but transfers it to the basket so that you can restore accidentally deleted items.
• Therefore, to permanently delete an order, go to the section "Deleted orders".

• Here, check the boxes next to all or several products and choose what you want to do with them - delete or restore.

How to delete a paid and received order on Aliexpress?

Previously, similar orders from the account Aliexpress it was impossible to delete, but now there is such an opportunity. Although many say that there is no particular need for this, since purchase history sometimes turns out to be useful in terms of choosing a seller or repeat purchase.

In any case, if the package has arrived to you and you decide to delete the order, then do not forget to first confirm its receipt, since without this deletion will not be available.

How to delete an unpaid order on Aliexpress?

Sometimes it happens that buyers Aliexpress place an order, but for some reason suddenly change their mind and don’t even pay for it. In this case, the order hangs in the status "Waiting for payment." And as you know, if there are too many such purchases, you may be blocked. Therefore, if you are not going to pay for the order, then you need to delete it.

• If you placed an order, but did not pay money for it, then "My orders" you need to click on cancel order
• After this, the order will be closed and you will delete it in the usual way.

Video: How to delete an order on Aliexpress?

They are faced with the fact that they cannot delete their order. This is not at all difficult to do and after reading this article you will definitely succeed.

First, you need to decide which order you need to delete or cancel. Orders are divided into several categories: paid and unpaid. Maybe you just need to remove the order from the cart or from the general list of goods already received that you previously ordered.

Canceling an order on Aliexpress - options

If you placed an order, but for any reason did not pay for it

By going to the “My Orders” tab ( this tab is located in the upper right corner of the page, just hover over your profile, after which a menu will appear where you will find the button you need), you will see your unpaid order.

You will be offered a choice of two virtual buttons: “Pay now” and “Cancel order”. Click the second option. The system will ask you to refuse your choice again, only in a new window. After you click “Cancel order” again, a window will pop up in which you will need to indicate the reason, for example, “I want to change the delivery address for this order.”

If you have not paid or canceled your order within 20 days, the system will automatically cancel it itself.

Cancellation of an order you have already paid for

There are many reasons when, after choosing and paying for a product, you change your mind about making a purchase and want to cancel the order. But what can we do? The money has already been paid. In this case, the order can be canceled only if the selected purchase is at the processing stage and the order has not yet been shipped.

You need to go to “My Orders”, select the product you want to refuse, and click “Cancel Order”. After this, a window with your order will open, where you need to indicate the reason and confirm the refusal.

Removing an item from the cart

To remove selected products from the cart, go to the “Cart” section by clicking on the cart icon. Then select from the list what you want to delete, and clicking the “Delete” button, delete the product.

If the order has already been sent

Unfortunately, it is no longer possible to cancel or change an order if the goods have already been sent to you. It is only possible to open a dispute, but only after 6 days have passed since the product fell into the “Awaiting Confirmation” category.

The Aliexpress system is configured in such a way that it is not possible to delete any orders. They are all displayed in one general list. For convenience, you can use a filter that will allow you to filter the display of orders as you wish.

Aliexpress is an international online store with millions of customers. Every day a huge number of orders from different categories are placed, but not all sellers are destined to receive their money, and not all buyers are destined to receive the selected product.

There are times in every customer's history when it is necessary to delete an order. Paid or not, delivered or the one for which you returned the money.

The reasons may be different:

• Big sales lured you to order some item, but after thinking about it with a cool head, you realized that you didn’t need it;
• You no longer like any item that has been placed before payment, and you do not want to order it;
• You found a better offer after a short period of time
• The order history is annoying in its volume, long ago exceeding several hundred;

What to do?

First, let's figure out which orders you want to delete. There are four main types of orders for deletion:

1. Order awaiting payment.
2. An order received and paid for a long time ago.
3. An order placed and paid for no more than three days ago.
4. An order in transit and/or received by you.

Let's consider the possibilities of deleting each order in detail.

Order awaiting payment.

It is impossible to get rid of an unpaid order on the Aliexpress portal without leaving a trace. Depending on the seller, he will “hang” for some time, hoping for a miracle and your payment. This expectation is a kind of trick aimed at your weakness, so that you, even if not immediately, pay for the order.

Of course, you don’t have to wait until the seller runs out of patience to wait for your money and cancel the order yourself. But even in this case, this order will not disappear without a trace, but will go to the category of completed transactions.

A paid order placed no more than three days ago.

Three days from the moment of payment of the order is the average time for Aliexpress to process, package and send the goods to the buyer. Therefore, to cancel a purchase, you must contact the seller with a request to cancel the order within this period of time.

It is worth warning that not every seller will agree to voluntarily terminate the transaction. Therefore, when submitting a request to cancel an order, do not be lazy and write to the seller about your situation, that, for example, you made a mistake and ordered something completely different from what you wanted to purchase from his store. And we would really like to correct this mistake.

In most cases, this tactic works.

Once you receive a positive response from the seller and their confirmation of cancellation, your order will be listed as completed and will remain in your order history.

Order paid and received.

These are the goods that you purchased a long time ago, used in your life and, in principle, are satisfied. If only this order had not been one of thousands of others that make up a rather large purchase history.

Let’s say right away, without going into details: it is IMPOSSIBLE to delete completed orders from the transaction history. No methods of destruction have been invented for them, no restrictions on the number in history or the statute of limitations. You just have to come to terms with it.

On a positive note, sometimes such a repository of information helps: if you want to order something from a store you've dealt with before, you can find a previous transaction and evaluate the nuances of delivery, quality and sociability of the Aliexpress store owner. This will help you avoid unnecessary litigation and frustration.

An order that is in transit and/or received in person.

To cancel an order that is in transit and get your money back, you just need to not pick it up from the post office after the parcel arrives and open a dispute for a refund before the time on the counter expires. In a month, your order will be sent to your homeland, and you can get your money back.

What’s bad about this method is its length: long delivery times and disputes with the seller can drag on for a very long time, up to several months.

In the case when your purchase is already in your hands, the situation with a refund becomes more complicated. The only way to cancel your order and get your money back is to open a dispute. But even this does not guarantee a full refund. Often in the practice of communicating with clients, Aliexpress sellers, in order to return the entire amount in full, offer to send the goods back. And only in this case they agree to return the money.

Fair enough, you might say, but that’s not the case: if mail is practically free in China, then sending even a small parcel weighing a few grams back to your homeland will cost you a tidy sum, often exceeding the cost of the item itself.

This is extremely unprofitable, so the best solution in this situation would be to open a dispute, making a quality claim, and return part of the amount, rather than leave everything as is.

Conclusion.

So that you don’t need our advice on deleting/cancelling an order on Aliexpress, you need to take the purchase issue more seriously. Take your time, weigh all the pros and cons so that you don’t regret the money spent later.

Live more fun, buy more profitably with Aliexpress!