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How to find a parcel from China. What should I do to ensure that the search for the parcel produces results? Search deadlines violated

About a month ago I placed an order for a client from the USA. Usually, after clearing American customs, the buyer receives the order within one, maximum two weeks. But this time, for two and a half weeks, there was not a single new status on the USPS website. As a result, the buyer wrote to me and asked where her package was. In order to somehow “speed up” the delivery process, I decided to send a request to search for a shipment from the USPS website. That's how it was.

Step 1 - Register on the USPS website

The first step is to register on the US Postal website. All fields must be filled out in English.

Specify the main language of the site (English) and your login (here you can enter your email address). If the login is busy, the system will indicate this with a red warning.

Then enter your password. It must be at least 8 characters long and contain at least 1 uppercase letter, 1 lowercase letter and 1 number. And also there should not be two identical symbols one after the other.

Below you will be asked to write answers to 2 security questions. You will need them if you forget your account password. I chose "City where I was born" and "Mother's maiden name."

Please enter your contact information below. Here I indicated fictitious data, with the exception of the email address.

And at the last stage they ask you to enter your home address. Here you can enter data from any country, but I decided to write an address in the USA. I chose some administrative building from Google Maps :)

After that, click the “Verify Address” button - apparently the system checks whether such an address exists.

A green checkmark appears, which means everything was entered correctly. You can click “Create Account”.

Registration is now complete. And the site will immediately authorize you. You can start searching.

Step 2 - submit a search application

Select the last menu item “Help”, and in the drop-down submenu click “Find Missing Mail”.

In the middle of the page there is a button “Start Your Missing Mail Search”. Let's press it.

On the page that opens, first enter the parcel’s track number in the “Track Number” field.

Below we enter the sending date (Malling Date), the type of shipment (Unknown/other) and indicate that the found shipment should be sent to the addressee (Addressee).

After this, additional fields will appear on the page where you need to enter your client’s address.

After that, in the block “Whom can we contact about this search?” Please include your name and email address. USPS will contact you if they have questions.

After this, a bunch of additional fields will appear in which you can describe your product in a little more detail (for example, indicate the material, color, etc.). Be sure to fill out only fields with asterisks. If you wish, you can also add a photo of the product.

After all this, put 2 checkboxes at the bottom of the page for the items “I have read, understand, and agree to the Missing Mail Search Disclaimer below” and “I have read, understand, and agree to the Terms and Conditions” and click the “Continue” button.

If you click “Save progress”, your application data will be saved as a draft and you can return to it later.

After this, the site will redirect you to a new page, where it will clarify the recipient’s address and offer its own option (if it considers that there could be an error in the address).

Select the desired option (I chose the one indicated by the customer in the order) and click the “Use Selected Address” button.

After this, the USPS website will ask you to double-check all entered data. If you made no mistakes, then click the “Submit Search” button.

That's it, the application has been sent. After this, all we can do is wait and hope that the postal workers will find our parcel.

You can inform the client about your request to the US Postal Service and send a screenshot of the letter that will be sent to you by email from the USPS. It says that your request to search for the parcel has been accepted. And its number and date of application are indicated.

I can’t say for sure that it was my appeal that had an effect. But after 10 days, the parcel finally began to be tracked again on the USPS website (May 12). Almost a month after clearing US customs (April 14).

Founder and author of the ProEtsy blog. I love Etsy with all my heart for the incredible amount of talented artisans. And for the opportunity to communicate with customers from all over the world. I try to tell blog readers about all the new products on Etsy and about my experience interacting with this platform.

Applications to search for domestic and international postal items are accepted within 6 months from the date of dispatch. Applications to search for international EMS shipments are accepted within 4 months from the date of dispatch in accordance with the Regulations for the application of the EMS Model Agreement (Bern, 2017)

  • 30 days for all other domestic mail and postal orders;

    • Sample of filling out an application to search for a parcel

    The situation when you are required to urgently write a statement happens quite often. And it turns out that the need is so great that the circle of life and business depends on timeliness. In this situation, there are two options for getting out of the problem. Go to a specialist who will write the document correctly.

    Or find a good example from friends and fill in your own information in the required sections. Any of the above options has both disadvantages and advantages. In choosing a lawyer you will have to pay. The price depends on the meaning of the appeal.

    If you decide to produce the document yourself, you will not have to pay. But there is no guarantee that the appeals will be presented well. I would like the provided template to help resolve difficulties.

    What to do if the package is missing. write an application at the Russian post office

    Very often I receive requests asking for help in finding a missing package. In most cases, the parcel stops being tracked at one stage and “freezes” for several weeks.

    I present a small guide on how to correctly write a statement about the loss (non-receipt) of a parcel to the Russian Post.

    I want to say right away that the official website of the Russian Post is absolutely useless regarding complaints or statements, because there are no feedback forms or forums there. The only thing that can be useful is to download a form to fill out an application to search for a parcel.

    I still don’t understand why I should do this, because in any case I have to go to the city’s Main Post Office and submit all the documents there in person. You can fill out the application there.

    In order to submit an application to search for a parcel, you must fill out 2 copies of the application, submit a passport and a copy of the receipt confirming the shipment of the parcel or an invoice from the seller if the purchase was made in an online store. Any conscientious seller is obliged to provide an invoice upon request, although in this case I literally “knocked out” mine within a week.

    Important Amendment

    On the Russian Post website I found the document “Procedure for the recipient to submit an application to search for an international postal item entering the territory of the Russian Federation,” which clearly states that “. The addressee must independently request a copy of the receipt from the sender. The invoice attached by the recipient instead of a receipt is not a postal contract between the sender and the post office, it is a contract between the sender and the addressee, therefore designated postal operators of other countries do not accept it as a document confirming the acceptance of the postal item for dispatch in their country.”

    It follows from this that, according to the rules, an application can only be submitted if there is a receipt, but I managed to resolve my issue based on the invoice. As I understand it, each department has its own rules.

    Based on the above, in case of problems with delivery, I advise you (if there is such an opportunity) to open a dispute and not wait until the time to open it expires. The seller, for his part, has every right to deal with the issue of searching for the postal item.

    Original document “Procedure for the recipient to submit an application to search for an international postal item entering the territory of the Russian Federation” (DOC, 34 KB)

    At the Main Post Office, you should contact the “Operation Department”, which is responsible for accepting documents for searching parcels. Next, you simply fill out the application exactly as shown in the video, copying the necessary information from the invoice and passport.

    Applications (2 copies) are accompanied by a copy of the invoice, after which all this is transferred to an employee of the Operations Department of the Russian Post. He checks the data specified in the application with the data of your passport, staples all the papers, fills out the “Tear-off coupon” and gives one copy of the tear-off coupon to you.

    Don't forget to pick it up! It confirms the submission of an application to search for the parcel. It indicates the date of submission of the application, the tracking number of the parcel and the signature of the employee who accepted the documents.

    Excerpt from an article on the official website of the Federal State Unitary Enterprise "Russian Post" (view original)

    According to clause 55 of the Rules for the provision of postal services, “The procedure for registration and consideration of claims is established by the postal operator.” Applications from individuals and legal entities to search for postal items and postal money transfers are accepted in any OPS.

    Appeals from individuals and legal entities regarding the quality of service provision (slowdown, damage, shortages, etc.) are accepted in writing at the post office by the head, his deputy, employees of post offices and branches responsible for claim work, both at the place of filing postal item or postal money transfer, and at the place of issue. In each post office, a book of statements and proposals is placed in a visible and accessible place for customers.

    Statements on service quality issues left in this book are transferred to the post office, to which this post office is subordinate, for consideration and preparation of a response to the applicant. The response is provided to the address indicated by the applicant and is also pasted into the book.

    Applications for the search for postal items and claims for compensation for damage associated with the loss and shortage (damage) of the sent attachment or non-payment of money by postal money transfer are accepted from senders or addressees, as well as their representatives (by proxy), on the basis of a document identification document (according to the list in the information material posted at the post office). The application of individuals must be accompanied by a receipt (or a clear photocopy of it).

    Form Applications can be obtained from any OPS or downloaded from the link below.

    Invoice example

    I am often asked what an invoice looks like. Very simple. Here is a sample invoice from AliExpress, which I received upon request from one of the suppliers.

    I hid the name and address; in the original invoice they were indicated in Latin characters.

    Invoice.xls (XLS, 27 KB)

    Here's another example of what an invoice might look like. It was this invoice that helped me speed up the process of searching for a parcel.

    Download Word document (RTF, 265 KB)

    Application to search for a parcel

    Download the application form for searching for international mail.

    Where else can you turn if your international shipment is lost?

    Russian Post - certificates and requests

    Reception office of Russian customs

    Complaint to the Ministry of Telecom and Mass Communications of Russia

    Comment on YouTube

    F.a.q. how to apply for search

    1. What should I do if my package is lost?

    Answer: Submit a search request. To do this, you need to come to any post office with a passport and a shipping receipt (or a copy thereof) and fill out an application form. Forms can be picked up at the branch or downloaded from the website http://www.russianpost.ru/rp/servise/ru/home/postuslu..


    Art. 15 Federal Law No. 176-FZ http://www.russianpost.ru/rp/servise/ru/home/document..
    Art. 53 Rules for the provision of postal services http://www.russianpost.ru/rp/servise/ru/home/document..

    Answer: Yes, a receipt is required. You can request a copy (scanned copy) of the receipt from the sender.

    Answer: This can be done within six months, starting from the day after the day the item was submitted.
    The recommended deadline for submitting an application is after the deadline for the shipment to pass through the territory of Russia. For international shipments - after the expiration of the control periods for the passage of the shipment through the territory of Russia after passing through the place of international postal exchange on the territory of Russia.

    Check the status of your letter or parcel using the track number. If there is no information on the status of the shipment, or the status has not been updated for a long time, your letter or parcel has not been delivered, and the delivery period has expired, you can initiate a search for the shipment.

    To start the search, you must submit an application on the page https://www.pochta.ru/claim, or provide at any branch of the Russian Post:

    • application to search for a shipment within Russia or an international shipment;
    • a check issued along with the shipment, or a copy thereof (the check is issued at the time of dispatch);
    • identification.

      • The application can be submitted by both the recipient and the sender or an authorized representative of one of them (upon presentation of a power of attorney).

      The Russian Post notifies you of the search results by registered mail to the postal address, or by letter to the email address specified in the application.

      The period for considering a complaint or claim and providing a written response is:

    • 5 days for claims regarding postal items and postal orders sent (transferred) within the same locality;
    • The period for reviewing claims for international postal items can range from 30 to 90 days in accordance with the Universal Postal Convention (Doha, 2012).

      • In the event that the shipment could not be found, compensation is paid. The sender has the primary right to receive compensation; he also has the right to refuse compensation in favor of the recipient or another authorized person.

      Application to search for a parcel Russian Post form

      Please wait, the data is being processed.

      List of prohibited items

      • Signal weapon
      • Firearms
      • Airguns
      • Gas weapon
      • Ammunition
      • Steel arms
      • Cold throwing weapons
      • Electroshock devices
      • Spark gaps
      • Basic parts of firearms
      • Narcotic drugs
      • Psychotropic drugs
      • Potent drugs
      • Radioactive agents
      • Explosives
      • Flammables
      • Poisonous animals
      • Poisonous plants
      • Banknotes of the Russian Federation
      • Foreign currency
      • Perishable food
      • Perishable drinks
      • Items that, by their nature or packaging, may pose a danger to postal workers, stain or damage other postal items and postal equipment
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        1. Policy for use and interaction with the service.

        1.1. When using the “RF Postal Form” (hereinafter referred to as “PBRF”, “Service”), located on the Internet at https://pbrf.ru, the conditions set out below come into force automatically.

        1.2. Terms are subject to change without any specific notice. The new edition comes into force from the moment it is posted on the Internet.

        1.3. By starting to use the Service, the User is deemed to have accepted the terms in full. If the User disagrees with any of the provisions, including taking into account any changes made without notification, the User does not have the right to use the Service.

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        1.7. After registering in the Service, the User is connected to a free period of the paid tariff (trial), which expands the functionality of the service: advertising on the second page is removed, access to templates for saving data about shipments is available, and the ability to connect to the Service via API is added. The validity period of the free period and the connected tariff are indicated in the User’s personal account and are set privately by the Service administration. Current information on tariffs and their expanded functionality is available at: https://pbrf.ru/tariffs/select-tariff

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        2.2. To initiate a refund for using paid functions of the Service, you need to contact technical support by email, indicating “Refund” as the subject of the letter, and in the body the username used in the Service, the current tariff, the amount of payment and the date of payment .

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            3.6.2. It is not considered a violation for PBRF to provide information to agents and third parties acting on the basis of an agreement with PBRF to fulfill obligations to the Client and User and only within the framework of agreements.

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            3.6.5. PBRF collects information and information about the IP address of the User and PBRF Client only within the framework of the Yandex.Metrica and Google Analytics systems in order to improve the internal characteristics of the Service and general ranking indicators in search engines.

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            Discussions

            F.A.Q. How to apply for a search

            13,057 messages

            Answer: Submit a search request. To do this, you need to come to any post office with a passport and a shipping receipt (or a copy thereof) and fill out an application form. Forms can be picked up at the branch or downloaded on the website: https://www.pochta.ru/support/claims/tracking/lost-se..

            2. Why is it not possible to accept an application by email?

            Answer: These requirements are established by the Federal Law “On Postal Services”, as well as the Rules for the provision of postal services.
            Art. 15 Federal Law No. 176-FZ
            Art. 53 Rules for the provision of postal services
            Regulatory documents can be found at the link: https://www.pochta.ru/about-documents

            3. Is a receipt required when filing for search?

            4. What should I do if my international parcel is lost?

            Answer: The search application must be accepted by the postal operator of the sender's country and the recipient's country. Thus, both the sender and the recipient can submit an application.

            5. How long can I submit a search warrant? Is it true that you can submit a search request only a month after sending the item?

            Translated into English, the payment receipt is called a “shipping receipt”. You can ask for a receipt like this: “It seems my package was lost and I want to start investigation. Could you please be so kind and send me the shipping receipt." She looks something like this.

            • Sound-letter (phonetic) analysis of a word Sound-letter analysis of a word is a phonetic analysis of a word. To perform this analysis of a word as a sounding unit of language, a transcription is written - a record of the sound composition of the word. An exact recording is made of how the word sounds. Often […]
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            • DRAGON'S LAWS A complete dictionary of foreign words that have come into use in the Russian language. - Popov M., 1907.
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    Unfortunately, in Russia it is increasingly happening that a package that is expected does not arrive on time, but is delayed for a long time or, even worse, lost. Where should our citizens turn and what should be done in such a situation? In this article we will look at what it means to search for a postal item.

    Receipt as a useful assistant in case of lost parcel

    One of the extremely important things to know is that you should always save your receipts. When your package is lost, you should submit an application to the Russian Post to search for postal items, and for this you must have a receipt or at least a copy of it. Otherwise, your statement, which you will draw up in the event of a loss, may simply not be accepted.

    Like any other documents, such as a passport, it is also advisable to check receipts, if not carry them with you, then at least keep them for a while until your purchase reaches you and you are sure that it is the right one. what you need.

    The receipt, as a rule, displays information about the parcel's departure number. This may help if your order is a registrable order. Usually this number is communicated immediately after sending. How does the Russian Post search for postal items?

    Package Tracking

    You can track any shipments directly on the Russian Post website or using certain applications or programs. Previously, citizens tracked their parcels on the “Gdeparsylka” website, but after the introduction of additional protections against such programs, this service ceased to function.

    As a way out of this situation, you can download a special program called “Parcel” to your phone - this is a fairly convenient application that very quickly and quickly displays any changes related to the movement of your postal item.

    Example of a lost package

    Why do you need to search for postal items by Russian Post? More on this later.

    So, let's consider the simplest situation related to the loss of a package. In the service of your regional center or city, when tracking, the statuses “left the sorting point” or “arrived at the place of receipt” are indicated. But several days have already passed since this information was displayed, and there is still no notification.

    “Left the sorting point” means that the parcel has been loaded into the postal machine and taken directly to your post office address. Of course, the car might not have arrived due to certain circumstances, but in practice something like this happens quite rarely. As a rule, already on the same or, in extreme cases, the next day, the parcel arrives at the post office, and you can immediately go to receive it, without even waiting for a notification.

    The exception is the situation when the sorting point is not located in your city, then it makes sense to wait a couple more days. So, if you see in the status column the note “left the sorting point” or “arrived at the place of receipt,” you can grab your passport and safely go to the post office.

    How long can it take to search for postal items? At the post office, citizens may be sent home and asked to wait for a notification, but it is better not to agree to this, since the post office employees are most likely too lazy to look for your parcel. In such a situation, it makes sense to demand a boss. The fact is that Russian Post employees are obliged to issue items even without notices. This is especially true in cases where the parcel was marked at the department several days ago, but there is still no notification of its receipt.

    When they really cannot find your parcel, you need to write an application to search for international mail.

    Finding lost mail items

    In order to start the search, you need to check the status of your letter or parcel using the so-called track number. If there is no information regarding the status of your shipment, or it has not been updated for quite a long time, it means that your parcel or letter has not yet been delivered.

    To start searching for a postal item by identifier, you need to write a statement on the page of the Russian Post Internet portal. It can be provided to any department of the service. In order for your application to be accepted, you will need the following documents:

    • An application drawn up for the purpose of searching for a shipment within the territory of the Russian Federation or an international shipment.
    • The check that was issued along with the shipment, or a copy of it. The check itself is issued immediately at the time of sending.
    • Some form of identification, such as a passport or driver's license.

    An application to search for international or domestic postal items is accepted within six months from the date of dispatch. And such paper for finding international EMS shipments is accepted within four months from the date of departure, in accordance with the Regulations for the use of standard EMS agreements.

    This application to the Russian Post to search for a postal item can be submitted by both the recipient and the sender, or by an authorized representative of one of them; the main thing in such a situation is to present a power of attorney.

    The sender of the parcel has the primary and fundamental right to receive compensation; in addition, he has the opportunity to refuse to receive compensation in favor of the recipient. Where to send a letter to search for a postal item? This is a common question.

    Notification method

    The Russian Post service, as a rule, reports all search results by registered letter to the actual address or in the form of a message to the email address specified in the application.

    Informing must occur no later than thirty calendar days from the date of filing the application regarding domestic Russian postal items, and at the latest two to three months later if we are talking about international parcels. In cases where the shipment still cannot be found, compulsory payment of compensation occurs. The sender may transfer his right to receive it in favor of the customer of the parcel or his other authorized representative.

    Anyone may need to search for international mail.

    Nuances in drawing up applications to search for parcels

    It is not at all necessary to go and write an application at the postal service office; you just need to download the application from the official website. In this case, it is important to pay attention to the type of document, since depending on the type of parcels being sought, there are samples for domestic or international shipments.

    Next, the paper should be printed and filled out by hand. It is advisable to carefully consider this application and include complete information on your problem. In the header, according to the standard scheme, the name is indicated to whose address the document is drawn up and recorded, from whom this request to search for a postal item by identifier comes from. This way, information about the address, passport and contact details of the sender is recorded.

    Data from the receipt

    Filling out the application will not be difficult, especially since most of the data is on the check, namely:

    • type of departure;
    • value of the lost parcel;
    • date of cargo acceptance.

    It is advisable to remember such a section as the type of packaging or check directly with the sender. For example, when you report that a parcel in a bright red package was lost, this will definitely help you find it much faster, although this field is not required to be filled out.

    The tear-off part of the coupon, as a rule, is filled out by postal service employees and given to the customer along with the original check. The reverse side of the application is not required to be printed, as it only provides information on how to fill it out correctly. As soon as the paper is ready, it should be taken to the post office, after which all you can do is wait.

    Results of filing an application to search for a parcel

    Most often, two or three days after submitting an application to search for postal items by the recipient’s last name, the parcel is announced at some sorting point or it can be found at the issuing office. In the case of international cargo, much more time may pass before it is detected. However, despite all the doubts of our citizens, there is certainly a point in filing an application. As a rule, in the vast majority of cases this helps to find a lost package.

    For those persons whose parcels were never found, monetary compensation is provided.

    Conclusion

    In conclusion, it is important to note that if your package is lost, you should not do two things:

    • get upset;
    • complain.

    As practice shows, the official website of the Russian Post is absolutely useless in relation to complaints, so it does not have any forms of feedback at all, and even less has no forums. The only thing that a citizen is required to do in such a situation is, first of all, to be patient and download a form to fill out an application to search for a postal item, which will most likely be found over time. Good luck!

    How to find a lost package? A complete guide for those who have lost their package.

    1. So, what should I do if my package is lost? You must submit a search application. For this:
    - prepare a receipt for sending the parcel and a passport;
    - fill out and print the application to search for the parcel;
    - print out the application and take it along with the receipt and passport to the post office /.
    2. Why is it not possible to accept an application by email?
    These requirements are established by the Federal Law “On Postal Services”, as well as the Rules for the provision of postal services.
    Art. 15 Federal Law No. 176-FZ
    Art. 53 Rules for the provision of postal services
    3. Is a receipt required when filing for search?
    Yes, a receipt is required. You can request a copy (scanned copy) of the receipt from the sender.
    4. What should I do if my international parcel is lost?
    The search application must be accepted by the postal operator of the sender's country and the recipient's country. Thus, both the sender and the recipient can submit an application.
    5. How long can I submit a search warrant? Is it true that you can submit a search request only a month after sending the item?
    This can be done within six months, starting from the day after the day the item was submitted. The recommended deadline for submitting an application is after the deadline for the shipment to pass through the territory of Russia. For international shipments - after the expiration of the control periods for the passage of the shipment through the territory of Russia after passing through the place of international postal exchange on the territory of Russia.

    It just so happened that, having ordered the next batch of trinkets in China, my parcels ended up in a gigantic jam that happened at the Aliexpress sale at the end of the 12th year. And in the end, almost all of them got out successfully, but two of them were completely lost. Of course, according to Murphy's law, the most expensive and expected ones. This is a healthy bag of 1000 white LEDs and a roll of photoresist film. Moreover, according to tracking, they were exported from China, but were never registered on our side. I negotiated with the Chinese, and they delayed the delivery time as long as they could, assuring that everything was fine and the goods were just moving slowly due to congestion. And in the end, due to my lack of experience, they persuaded me to confirm receipt of the goods without opening a dispute. I confess, I was wrong, but almost 15 parcels always arrived, sometimes for a long time, but nothing was lost anywhere and the Chinese in general did not fool around, and sometimes they even put in more than I ordered. As a result, after another couple of months of waiting, I realized that the parcels were definitely lost. I decided to start looking for them.

    To begin with, I contacted the Chinese and asked them to look for the lost parcels. Both suppliers responded that they made inquiries to China Post and received a response that the parcels were exported to Russia and they needed to be looked for there.

    1) I contacted the Chinese and asked to send an Invoice (I spent a long time getting into the essence of the document, which vaguely resembles our invoice; in domestic practice there is no analogue of such a document). This is what the Chinese sent me (in some places I had to correct it manually)

    2) I downloaded it from the Russian Post website and filled out the form (http://fc.russianpost.ru/DownLoad/For_Site/Uslugi/Blanks/Prilog_5.doc), although in theory you could ask for it at the post office, but I didn’t take the risk and came with his.

    3) With the invoice and application, I went to the nearest post office (not necessarily the central one) and registered everything there. The head of the department registered two applications, one for a parcel, and from each I received a receipt.

    4) A couple of days later I received a letter with information that my appeal from Taganrog had been transferred to Moscow, to the Claims Department (DPR) and I would receive an answer in two calendar months! Okay, I waited patiently.

    5) After almost three months, without waiting for any response, I wrote an email to [email protected](which was listed on the official website of the Russian Post as a contact for the claims department). In the letter, I attached scans of receipts and a letter received from the Taganrog Main Post Office “about transferring the case to Moscow,” and asked at what stage the consideration of my question was. Almost immediately the mail robot answered me:

    Dear Customer!

    Your appeal has been accepted and will be considered within the time limits established by law.

    FSUE Russian Post

    And a little later I received a more extended answer:

    Good afternoon.

    In response to your request regarding the postal item RB343007485CN, we inform you: Your appeal has been accepted for consideration in the Appeals and Complaints Department of the Department of Claims for International Postal Exchange, registration number 36115-13.

    Unfortunately, the review has not been completed at this time.

    You will be notified additionally about the results.

    However, we inform you that responses to requests are not provided on-line. Received requests are processed in order of priority.

    Sincerely,

    Analytical Department Specialist

    Claims Department

    for international postal exchange

    The main center for long-haul transportation

    mail - branch of FSUE "Russian Post"

    This is an interesting answer. That is, “we are working, wait and don’t write to us anymore.” Well, there wasn’t much choice, although I had already begun to think about contacting the prosecutor’s office. As people wrote on the Internet, the absence of the promised response to an official appeal within the established period (2 months) is a precedent for the relevant authorities. But in the end he scored and decided to wait.

    6) And now, after another two months from the moment I sent my email and almost five months from the moment I submitted the search application (and more than a year from the moment the package was sent), I finally received an answer!

    The beauty and grandeur of the style were worthy of admiration! “We inform you that as a result of the inspection, the loss of this postal item was established at the internal stages of its processing on the territory of the Russian Federation... On behalf of the Federal State Unitary Enterprise Russian Post, please accept our apologies for the fact that the quality of postal services in this case was not at the proper level. At the same time, please accept our apologies for the delay in providing a response, which was caused by objective reasons.”

    What exact objective reasons were behind the search for the parcel for 5 months were not specified to me. Apparently, these reasons were as obvious as they were objective, so writing about them is unnecessary.

    Well, in essence, what the Post Office answered me: “We have lost your parcel, but we will not give you the money for it, because until we deliver it, it is the property of the Chinese, and if the Chinese officially refuse this money and ask us to transfer it to you “Then we will return your money.”

    This could actually be the end of the search. I wrote in Chinese and tried to explain the essence of the problem. But in more than a year since the order, one of the suppliers has already completely closed its store, and the second answered me with complete silence. What is the point of the Chinese fooling themselves with complaints about a product for which they have already received money for a long time and spent it on rice?

    That's the whole story. What conclusions did I draw:

    • Never do not confirm receipt of the goods until you receive them in person. Even if, according to mail tracking, he has almost arrived in the city, I would rather open a dispute, and then remove it, and will not be persuaded by the Chinese. Not because the Chinese are scammers, no, because if the post office loses the package, this will be the only way to get the money back.
    • If you are going to look for the parcel, then don’t give up and push until the end. There is no answer within the established time frame - take the documents and go to the prosecutor's office. This should stimulate mailers and possibly ensure a positive search result.

    When solving my question, I gleaned a lot of useful information from here: http://www.russiapochta.ru/forum/topic.php?forum=3&topic=451&p=1 approximately the same story of searching for a parcel.

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