Fixing the error “Android process core. There was an error in the com android setting app. How to fix the error "com android phone process has stopped"
Despite the fact that a modern smartphone has enormous functionality, one of its main purposes is mobile telephony, for which the standard com.android.phone application is responsible. Unfortunately, sometimes it happens that this application may refuse to work, displaying the message “ " or " The com.android.phone process has stopped" As a result of an application error, the user cannot dial a number and make a call. Let's look at what this error is and how to solve this problem.
What causes the error in the com.android.phone application
There are several common reasons for the com.android.phone application error:
- The stock dialer cache in Android is overflowing.
- Impact of the virus on the application " Telephone"and, as a result, damage to the program code.
- The application was disabled by the user's actions. This is possible on a device with received .
- Some applications incorrectly use system functions of the com.android.phone process, thereby causing it to error.
- Various application crashes " Telephone", unknown to the average user.
If you encounter such a problem, then let's think about how to fix it.
How to fix the error
First of all, scan your smartphone/tablet for viruses with any antivirus program for Android, then simply try to reboot the device. Maybe the error was caused by some random system glitch or the application cache was full " Telephone" The problem may have occurred after installing an application, then uninstall it and check if the error message appears. If it doesn’t help, then we try other methods.
Check the correctness on your device. It's rare, but it happens that they go wrong and display incorrectly, which can cause a com.android.phone error. Uncheck the automatic time and date settings broadcast by the network and reboot the device.
Clear temporary files
Often the com.android.phone error is caused by the cache being full in the application " Telephone" To clean it, go to the device settings and follow these steps:
- open the menu " Applications" and select the tab " All»;
- find the “Phone” or “Contacts” application (this is com.android.phone) and tap on it;
- In the screen that opens, press the buttons “ Clear cache" And " Erase data»;
- in the same screen, force stop the application and launch it again;
- Reboot the device and check its operation for phone calls.
Factory reset
- this is the most radical method of fixing the com.android.phone error if none of the above instructions helped. With this method, the problem will definitely disappear, just don’t forget to backup the data from your smartphone or tablet. If this method does not suit you, then you can install a third-party dialer application instead of the standard one.
Installing a third-party calling application
The stock Phone application can be easily replaced with third-party applications. Open the Google Play store, enter “Phone” or “Dialer” and any application of your choice into the search bar, not forgetting to read reviews from users.
Android OS, like any other software, is subject to various glitches. They can slow down the performance of your mobile device and limit its functionality. One of these problems is the android process acore error, which leads to the inability to fully work with a particular system application. Let's look at what can cause a pop-up notification like “android process acore, an error has occurred” and how to fix such a failure without contacting a service center.
How to resolve android process acore error
The main sources of this malfunction are:
- Forced stop of a system application, without which Android cannot work normally;
- Installation of several programs with the same or similar functionality;
- Accidental or intentional erasing of a system file on a device with unlocked root rights;
- Exposure to malware.
Most often, the error “Starting the android process acore process has stopped” is observed when working with the Contacts, Hangouts and Camera applications. However, there are cases when a similar failure occurs when accessing the Wi-Fi module, Google maps, GPS navigator and other system programs.
There are several ways to get rid of the android process acore error:
- Resetting data on a non-working application;
- Removing installed software;
- Manually changing the others.xml file;
- By cleaning the gadget from malware;
- Using radical measures (return to factory settings or flashing).
Before you fix the android process acore error, you need to understand the reason for its occurrence. To do this, you should remember after what actions it arose. For example, if the device started to malfunction after downloading some software, there is a high probability that it was the software that caused the problem.
Fixing the error by resetting settings on installed applications
If you do not know what exactly caused your mobile device to malfunction, it is best to start with simple measures and gradually move towards more complex ones. Therefore, the first action to take is to review the installed applications and clear the data on the problematic program.
Let's consider the most common case when the message “The android process acore system process has stopped unexpectedly” appears when working with the “Contacts” utility:
After completing these steps, Contacts should function normally. However, all data from the phone book will be deleted. Only the entries saved on the SIM card will remain. To prevent numbers from being completely erased, you need to make a backup of your contacts before cleaning:
If a failure does not allow you to enter the settings of the Contacts program, you can record a backup using a PC through the MyPhoneExplorer utility or use synchronization with Google cloud storage.
If an android process acore error occurs in your calendar or Hangouts, the first thing you should do is open its settings and see if this service is enabled. If it is disabled, click “Enable” and restart your device. 
Such a failure can also affect the operation of the Wi-Fi module. In this case, you need to sequentially remove all applications that use the wireless network. This could be Skype, Share Link, SuperBeam, etc. After erasing each program, you need to look to see if the malfunction has disappeared.
Fix the crash by changing the others.xml file
In the Android OS there is a file that allows you to activate the hidden capabilities of a mobile device. This document is called others.xml and is located on the system partition in the system/csc/ directory. The information recorded in it can expand the functionality of certain system applications, which sometimes negatively affects their performance.
To access the Android system partition, you will need Superuser rights. They can be obtained using the Kingo Root program:
Once root access is unlocked, you can begin editing the others.xml file. To do this you need:
Cleaning your device from viruses
If you have root rights on your phone or tablet, some viruses can block access to integrated applications and also delete system files. And this can lead not only to the message “android process acore, a system error has occurred,” but also cause a complete failure of the OS, as a result of which it will need to be reinstalled or a Hard Reset.
To check whether the malfunction is caused by malware, you will need to scan the external and internal memory of the device with an antivirus program. It is recommended to use Dr. as an antivirus program. Web or Kaspersky IS, as they are most effective.
To scan your mobile device for viruses you need to:
Radical ways to fix the android process core problem
What to do if the virus has already managed to delete system data or the antivirus program did not detect the malware, and other methods of getting rid of the android process acore error did not lead to a positive result? In such cases, only drastic treatment measures remain -
Today, probably every person already has a mobile phone. Modern smartphones come with an incredibly large range of features. Thanks to the Android operating system, a phone today can easily turn into a video player, player, game or, for example, a powerful calculation tool.
To do this, just use special applications. However, the main function of a mobile phone is still calls. But what should you do if suddenly the error “An error occurred in the com.android.phone application” appears and the phone stops ringing?
Primary function
First of all, the main function of any phone is calls. Even the colossal development of mobile technology and the technological boom could not change this fact. Although this is no longer very noticeable behind the many different programs for the Android operating system and various additional functions, the primary function of any telephone is still communication and calls.
If this function is lost, the phone will simply automatically cease to be a phone and become some kind of multimedia device that allows you to play games, run various applications or read e-books. The message “An error occurred in the com.android.phone application” indicates that the calling function has stopped working. There may be several reasons for this.
First of all, such an error can occur when the Phone application malfunctions or when the cache is cluttered. The reason may also lie in damage to this application by a virus or by the user himself. First of all, you need to try restarting your smartphone. Perhaps, after intensive use of various applications and programs in a row, the system "Contacts" function simply failed. If this is the problem, then a reboot should resolve the issue. This is at least a basic action that can be performed in order to resolve the problem.
If even after a reboot, attempts to open the phone book remain unsuccessful and the error “the com.android.phone process has been stopped” appears again, then perhaps the problem lies in something else and you need to figure out how to cure the phone. A similar situation could arise if the Phone application was heavily cluttered with temporary files and cache.
In this case, fixing the problem is quite simple: you need to delete temporary files and clear the cache. To do this, open your smartphone settings and go to the “Phone” section. Open it. At the bottom there will be buttons “Erase data” and “Clear cache”. You must press both buttons in turn. It would also be a good idea to get rid of temporary files on your mobile device. To do this, you can use specialized utilities such as Clean Master or CCleaner. After cleaning, you need to restart your smartphone and try again.
Problem still exists
If the methods described earlier did not help resolve the problem, then perhaps you should try a couple more methods. You can try to unsync time and date with the Internet. This method quite often turns out to be very effective. To do this, you need to perform the following sequence of actions: go to “Settings” and select the “Date and Time” section. Here you need to uncheck the box next to “Network date and time”. After this, you need to restart your phone and go into contacts again. This time the com.android.phone error should disappear. If this action does not help, you must do the following.
Calling apps
If you were unable to restore your original dialer, you will have to replace it with something. Go to Google Play and try to find a calling application and install it on your mobile device. That's it, you can make calls again. If you do not have Internet access on your mobile device, you can download the application to your phone directly from your computer. To do this, you need to download the apk file, or in other words, the installation file of the dialer program from the application site.
When performing this operation, you need to be extremely careful so as not to download viruses along with the utility. To do this, carefully read the reviews of other users and read the description of the program. If you have even the slightest suspicion that the installation file is unsafe, close the site and try to find the desired application on another Internet resource. Once you download the installation file, you will be able to use two methods. You can simply drop the apk file on your mobile phone using a USB cable or any other way.
After that, open the installation file on your phone and install the application. You can also install the InstallApk program on your computer, connect your mobile device to the computer, launch the utility and download the dialer. Now you can make calls from your smartphone again. However, this method of solving the problem can rather be considered a temporary solution. The phone.android.com process may still interfere with your ability to use your mobile device properly. For this reason, it is necessary to tidy up the standard Phone application.
Radical measures
A back up or a return to factory settings can save the user from all troubles. Back up is a special recovery function by returning to factory settings using a backup copy of the operating system. To perform a restore, you must perform the following operations. Open Settings and find the Backup & Reset section. There should be an option here called “Reset to Factory Defaults”. Click on it and wait for the process to complete.
The only drawback of such a reset is that it completely deletes all user information from the mobile device. This means that all your contacts and passwords will be deleted. To save this information, you must sync with Google. It's also a good idea to create a backup copy of your contacts on a memory card or account. After copying all important data, you can begin the recovery process. In some cases, flashing the OS can also solve the problem.
This, however, is a last resort option. It should be resorted to only if all other options have failed. To reflash a mobile device, certain skills and abilities are required. Otherwise, you can only harm your mobile device.
To avoid stopping the com.android.phone process, you must treat your mobile phone with care. You shouldn’t download everything to your smartphone. In this case, you run the risk of contracting a virus that can easily disable the Phone application. Don't forget to regularly clean your device of temporary files. They can clog the system and interfere with normal operation.
It may happen that when you try to launch the standard calling application, it may crash with the error “The com.android.phone process has stopped.” This kind of failure occurs solely for software reasons, so you can fix it yourself.
As a rule, this error appears for the following reasons - damage to the dialer data or incorrect determination of the cellular network time. It may also appear if the application is manipulated from root access. You can fix this problem using the following methods.
Method 1: Disable automatic time detection
The function of automatically determining the current time via mobile networks came to Android smartphones from old cell phones. If the problem did not appear in the case of regular phones, then if there are any anomalies in the network, smartphones may fail. If you are in an area of unstable reception, then most likely this error is a frequent visitor to you. To get rid of it, you should disable auto-detection of time. This is done like this:
After these manipulations, launching the phone application should occur without problems. If the error is still observed, move on to the next method to solve it.
Method 2: Clear caller app data
This method will be effective if the problem with launching the “Phone” application is due to corruption of its data and cache. To use this option, you need to do the following.
After a reboot everything should return to normal. But if it doesn’t help, read on.
Method 3: Install a third-party dialer application
Almost any system application, including a faulty one "Telephone", can be replaced by a third-party one. All you need to do is select the appropriate one or go to and search for the words “phone” or “dialer”. The choice is quite rich, plus some dialers have an extended list of supported options. However, third-party software still cannot be called a complete solution.
Method 4: Hard Reset
The most radical option for solving software problems is . Make important files and do this procedure. Usually after a reset all the troubles disappear.
We have considered all possible solutions to the error with “com.android.phone”. However, if you have something to add, please write in the comments.
Mobile devices today have very rich functionality. However, their main task has always been and remains the function of making calls. Sometimes the performance of your Android phone can be marred by a message that the application “com.android.phone” has stopped unexpectedly. The problem is infrequent, but like many, it can be solved independently. This is one of those cases in which, before contacting the service center, you should try to figure out why the error occurred and fix the problem yourself.
What is "com.android.phone" and why does the error occur?
Com.android.phone is the name of the Android system application for making calls. Notifications like: “An error occurred in the com.android.phone application”, “Unfortunately, the com.android.phone process has been stopped” indicate its malfunction.
This is what the error message associated with the standard “dialer” looks like:
Reason for the error:
How to fix
Clearing app data and cache
To clear the application cache, select "Phone" in the "All" tab
If you have several applications with the same name, select the one with a non-zero size.
To troubleshoot possible problems, stop the application and erase all its data
Disable automatic date and time synchronization
To disable date and time synchronization, uncheck the corresponding menu item
Virus check
Download any antivirus program from Google Play and do a full scan. Remove any detected viruses.
There is a way to do without installing programs on Android. If your personal computer has an antivirus, then just connect the gadget to it in USB drive mode. Then scan the internal memory of the device for malware. The source code and operating algorithms of mobile viruses are similar to computer ones, so a computer antivirus will be able to detect and neutralize infected software on a smartphone.
Resetting system settings
Attention! This action entails completely removing applications and returning the system to its original state with factory settings.
To reset system settings, select the appropriate option in Android settings
Select "Reset phone"
Using another calling program
This method will not solve the problem. It may be useful to those for whom simple methods did not help, but do not want to use radical ones, such as a complete reset.
In Google Play, type “dialer” into the search field and you will get a bunch of suitable results. You can use any of these programs without losing the functionality of the device.
Video: fixing the “com.android.phone” error
What to do to avoid the problem
The saying: “The main cause of computer problems is sitting in front of it” is fully applicable to mobile devices. You won’t even know about a large number of potential problems if you follow a few simple rules and tips.
If an error message com.android.phone appears on the device screen, then this is not a reason to panic. Usually, to solve the problem, it is enough to follow one of the first two instructions. Even if you do everything slowly, ten minutes will be enough to fix the problem. In any case, it will take exactly less time than the trip to the service center.
