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MTS hotline short number. Hotline mts support service. MTS help desk for corporate clients

Every subscriber should know how to call an MTS operator from a mobile phone for free - this is not just a recommendation, but a necessity that may be needed at any time. In the modern world, there is nothing more important than time and, as we know, to resolve an issue related to mobile communications, you always need to know the MTS number. After all, when it is not at hand, you have to look for solutions on social networks or visit the nearest communication store in person.

On the official MTS website and on specialized portals you can find a lot of useful information about tariffs, satellite TV, roaming settings, connecting or disabling additional options for the number and much more. Unfortunately, in most cases, the issue can be resolved by a technical support specialist who you need to call directly.

Instructions on how to call the MTS operator for free

Contact numbers used by the operator can be dialed both from a regular phone and from a mobile phone; there is also a separate number for subscribers who are in roaming.

You can call MTS using the following numbers:

  • 0890 – you should remember this short number. It is intended for calls from mobile devices in the Russian Federation. When making a call, the automatic assistant will tell you by voice the sections to which the topic of the request relates. To save time, it is recommended to immediately skip the assistant robot and wait for the connection with the operator; this can be done using the numbers 5 and 0 immediately after the connection.
  • 8 800 250 0890 - some subscribers are interested in: “How to call the MTS operator from a landline?” 8800 is a direct number that you can call not only from MTS, but also from other mobile operators or landline phones in Russia.
  • +7 495 766 0166 – this number needs to be written down in your phone book before traveling abroad, because this is the number you need to call while roaming.

Attention to subscribers: unfortunately, every year it becomes more and more difficult for the company to cope with the flow of incoming calls to the hotline, so the waiting time for a free operator can range from 5 to 40 minutes (sometimes more). Put your phone on speaker so you know when a technical support specialist is available.

I can’t call the MTS operator

When a problem occurs with equipment due to high overloads or simply due to a breakdown or malfunction, it is almost impossible to reach MTS, whether from a mobile phone or from a home phone. In such situations, there are several solutions, of which the following can be considered working options:

  • . A free service where you can independently find out a lot of useful information, connect or disconnect services, read in detail about it and, if necessary, configure everything.
  • Application " ". Here you can also solve most issues yourself, without the help of a specialist. Just go to the application and look at its functionality; 95 out of 100 questions can be answered here.
  • The official website and its support service are available online. Go to and select the desired item from the “Help” section. This screen will display the main categories, the sub-items of which contain “Frequently Asked Questions” pages where you can get an answer to the question.
  • Social media. The Mobile Telesystems company is actively developing social networks. At the moment, you can use Vkontakte, Twitter, Odnoklassniki or Facebook to clarify information through a special chat. This is a very convenient way of communication, because the average response time does not exceed a minute. You can find links at the bottom of the site.
  • MTS communication salon. If you are unable to get through, or the specifics of the problem are more complex (services, websites and social networks did not help), we recommend contacting the nearest branch of the company. It is advisable to have a passport with you, on which the number is registered, to identify the client.

Interesting information: in the Republic of Crimea, during the first years of operation of the mobile operator, there were problems with feedback, which were solved technically. Find out more about this at this link.

MTS strives to develop and improve the quality of its services. In a special form below on this page, you can leave a positive or negative comment about the operator’s work. Indicate the level of expertise and assistance that was or was not provided in resolving the issue. You can also help others by responding to their comment or review.

MTS has a help rating function enabled when calling, so you can leave feedback immediately after it is completed. If the robot has not notified you about this, you can ask the operator to enable this feature or dial the required numbers yourself before calling.

Interesting fact: for those who value time and don’t like to wait, the operator has provided the function of a paid connection with a specialist without a long wait. You can hear a robot prompt about this when the line is busy.

Feedback for corporate clients

Legal entities and enterprises that are serviced by the company under a contract can call other phone numbers or use the chat on the official website.

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In some situations, it is necessary to contact the MTS cellular technical support operator. However, today this is a little more difficult to do than it seems. Most MTS services are automated, since most problems can be solved using an automatic service or on the company’s website, where a solution for many cases is presented. But sometimes you need to know how to contact an operator whose number is not known to everyone.

Communication with the MTS operator is free

One way to contact an operator for free is to call a short number 0890 . However, this method is quite problematic, since you will have to listen to a lot of information from the automatic support service. Then, after pressing a certain sequence of keys, the service will put the subscriber into standby mode, which can last from a few minutes to an entire hour.

A simpler way would be a multi-channel official company telephone - 88002500890 . This number is also free. Here it will be much easier to reach an operator.

After calling this number, the subscriber will hear an auto-informer. As soon as you start listening to the automatic voice menu, first press button 1, and then button 0. After the automatic support service asks you to evaluate the work of the call center employee, you need to press buttons 1 or 0. Within a few minutes after this, the subscriber will be contacted operator.

It is important to take into account the fact that you can call the multi-channel customer support phone from any phone except a mobile phone connected to MTS. If there are no other means of communication nearby, the subscriber will have to contact the support service using a short number.

How to contact using a short number

It is quite difficult to reach a “live” person, since several thousand subscribers are simultaneously trying to contact the MTS operator from their mobile phone. They all need operator assistance in various matters.

To contact the MTS operator directly, you need to listen to the autoinformer menu and dial a certain key sequence. In order to speed up and simplify the process, without listening to a lot of unnecessary information, just remember the key combination that will help you contact technical support.

After the autoinformer recording has started, the subscriber can immediately press sequentially:

  • button 2;
  • then 0;
  • then it will be redirected to the operator evaluation menu;
  • here you can immediately press the 1 or 0 key, it makes no difference.

Other MTS support numbers

For owners of MTS corporate cards, there is an alternative way to contact the operator for free - the number that you need to dial 88002500990 .

How to contact the MTS operator in roaming

Often there is a need to contact an operator while roaming. If an MTS subscriber is located in Russia, but not in his home region, then the MTS help desk will be available on the same numbers as at home.

In the case when the subscriber is outside the country, but uses an MTS SIM card, there is another toll-free number to contact the operator. To contact the support service, you need to dial from your mobile phone +74957660166 . It is very important to dial the phone in the international format, that is, using +7, since only in this case the call will be free. If you dial a number in a different format, the call will cost the same as any other call in roaming according to the tariff plan connected to this number.

Alternative methods of communication

There are several ways to solve the problem if it was not possible to contact the operator or there is simply no time to wait on the line. In this case, an electronic help desk may be the solution. There is a feedback form on the MTS website to help subscribers. Here you can ask your question, but you will also have to wait for an answer, although the waiting time is an order of magnitude less than in the case of a “live” operator.

Some issues can be resolved using your personal account on the MTS website. The subscriber can independently change the tariff plan, request details of calls and payments. This significantly saves time and allows operators to unload telephone lines to resolve more important and non-standard issues.

An extreme case that requires immediate assistance from a specialist requires a personal visit to a service center or MTS communication store. Here the subscriber will need to present a passport or any other identification document. After this, an MTS specialist will personally help you understand the problem that has arisen and advise the subscriber on all the questions he or she may have. This method is not the most convenient, but is considered one of the fastest and most reliable.

Situations often arise when professional advice from a technical support operator at MTS is required. And absolutely every person has been in such a situation at least once in their life. The MTS Help Desk is a department that advises clients and provides assistance in various matters.

In what situations might it be needed?

  • connecting a new service or option;
  • change of tariff plan;
  • checking balance and expenses;
  • roaming assistance;
  • solving communication problems, etc.

Contact information for customer support

Professional counselors are usually available to help in a variety of situations. To resolve certain issues with MTS communications, a help desk by phone number is available:

  • short number 0890 for all subscribers;
  • universal number 8 800 333 08 90 for calls from any numbers;
  • number in international format +7-495-766-01-66 for communication in roaming or in the absence of other possibilities.

Helpful advice:

If you have any difficulties, the first thing you should do is call the support operator. There you can find out all the necessary information quickly and accurately.

Technical support works in such a way as to help every customer who needs it at any time. No restrictions are imposed on subscribers, so he does not need to worry about additional payments - the MTS help desk from a mobile phone is available for free at any time.

Interaction with technical support is as follows:

  • call the short number 0890 from an MTS SIM card;
  • contact the automatic system;
  • follow the instructions and get the information you need.

However, in some cases, a professional MTS help desk is required; communication with the operator is simply necessary. To do this you need to do the following:

  • call 0890;
  • listen to introductory information;
  • press additionally “0” and contact the CALL center operator.

In addition, the MTS help desk is available through other channels; the operator number 8 800 333 08 90 or +7-495-766-01-66 is universal.

Prompt response from support staff

In cases where the assistance of a consultant is required, some difficulties may arise. A real person is not always able to answer. In this case, several circumstances need to be taken into account:

  • opening hours during the day;
  • holidays and weekends;
  • channel congestion;
  • other circumstances affecting the state of the network.

In MTS, a single reference number unites many channels, but even they are sometimes not enough to cope with the flow of calls. The operator may not always respond immediately, so you may need to wait a little for a few minutes. Also, the workload is affected by holidays or some kind of network failure, which causes many difficulties. But in any case, all issues will be resolved as quickly and accurately as possible.