What does it mean to confirm receipt on Aliexpress? What should I do if I accidentally confirmed my order on Aliexpress? How to mark on Aliexpress that the goods have arrived

Today you will learn what steps you need to take to cancel your order on AliExpress and get your money back for the product.

If the order has already been paid for and sent by the seller, then it will be impossible to cancel such an order.

You can cancel an order only when the goods have been paid for but not yet shipped, or immediately before payment for the goods - about this, but in more detail right in this article.

Canceling an order on AliExpress after payment before shipping

1. Log in to your AliExpress account.

2. Go to the “My AliExpress” section:

3. On the page that opens (in the left column), click on the “My orders” link:

4. Opposite the desired order, click on the “Cancel order” button:

There is NO "Cancel order" button. What to do?—

5. On the order page, click on “Request order cancellation”:

6. Select the reason for canceling the order. For example, “I don’t need this order”:

7. Click on the “Send” button:

8. Now a mark will appear on the order page indicating that your request to cancel the order is awaiting confirmation from the supplier:

If the seller approves the cancellation of the order (some time must pass), then in place of the phrase “Your order cancellation request is awaiting confirmation from the supplier” written above, the phrase “Payment Processing” will appear:

Refund periods vary - from 3 to 20 days. The money will go to the payment system with which the order was paid. For example, if you paid via a bank card, the money will go back there. We paid through Yandex Money - the refund will be made there.

Video. How to cancel a paid order on AliExpress:

Canceling an order on AliExpress before payment

Canceling an order on AliExpress before payment is as easy as shelling pears (you don’t even need to record video instructions) - it’s enough not to pay for the goods within 20 days, then the order is automatically cancelled. Then such orders move to the “completed” status.

To ensure that you no longer have questions and problems related to canceling orders on AliExpress, you need to take a more responsible approach to each purchase:

Do you have any questions about this topic? Ask them in the comments below. I will be happy to answer them.

When receiving an order from AliExpress, you must inform the seller about this. However, there are times when, while scrolling through a shopping list, your finger accidentally hits the delivery confirmation button, although the item has not yet been received. This happens especially often among mobile app users. But there's no need to panic. Let's figure out what to do if the buyer accidentally confirmed that he received an order on Aliexpress.

Confirmation of an order

Order protection is done in such a way that the seller does not receive any funds until the goods are delivered or the transaction is completed.

It is considered completed in the following cases:

The buyer himself confirms receipt of the goods when he clicks on this tab.
The order protection period is ending.
When closing the dispute in favor of the seller.
If the buyer agrees to a partial refund.

In theory, you don’t have to confirm receipt. If this is not done, the seller will still get his when the protection period expires.

Reporting this right away means showing the seller that you are happy with the order and he can receive the money he earned.

Why do such incidents happen?

Careless pressing is not always the cause. Sometimes there are unscrupulous sellers who ask you to first confirm receipt, and only then allegedly send the goods.

Inexperienced users may confuse confirmation with consent to ship the goods. These points are not nearby, but it is very difficult for a person who does not understand this to do everything correctly at once.

One of the disadvantages of a mobile application is its interface. Next to the confirmation button there is a product tracking button. If the smartphone is already somewhat outdated and begins to slow down, then it is very easy to miss and click on the wrong tab. Sometimes this seems like a cunning move by the site administration.

When using the full version, this occurs less often, since product confirmation there is a lengthy procedure.

Let's look at all the points to reduce the likelihood of error to a minimum:

We go to the orders section and find the confirmation receipt button.
Next, a page opens with the order number and track. Be sure to check the box next to the product and confirm its receipt.
Then a notification will appear on the screen stating that upon confirmation, the protection will be removed.
Click on the confirmation button.
Next, a page will open where they will inform you that the procedure was completed successfully and invite you to leave your feedback. You can write about the actual delivery time, compliance with the stated criteria and the seller.

We solve the problem in our favor

Now we will answer the question of what to do if you accidentally confirmed your order on AliExpress. Firstly, do not panic and do not rush to write to the services. There is no need to re-do the same order. Let's see where to start?

First, we bide our time.

Perhaps the order will arrive in a couple of days. Therefore, in order not to start arguing in vain, you need to wait about two weeks from the moment of confirmation. This date must be recorded as the service provides protection for a certain time after receipt: it will be valid for another 15 days.

A couple of days before the end of the protection period, open a dispute with the seller.

Second, we open a dispute.

This is necessary so as not to lose your order. The reason given is the same as for a parcel that did not arrive. To learn how to open a dispute correctly, watch the video:

In a personal message to the seller, write that the order was confirmed accidentally and you apologize for this. Also ask him not to put forward any counteroffers and, if possible, agree with the dispute and return the money. In exchange, you should promise that there will be a payment for the purchase, but only after receiving the goods.

This situation will be a little unfair, since the seller is not to blame for it. Then everything depends on how trusting he is and agrees to these conditions.

If everything goes well and the money is returned, then the seller should be thanked for their trust. Ask how you can send money back after receiving your purchase. Don't neglect this. The seller should not be held responsible for the buyer's accidental actions. The rule that the customer is always right should not go beyond this.

Third, we are stalling for time.

It's rare that a salesperson actually believes and agrees to all requests. All that remains is to answer the dispute as slowly as possible.

From the moment it opens, the seller has 5 days to respond. Most often this happens faster, and within 2-3 days he already reacts. Naturally, the amount required for compensation is reset to zero. And the store asks to close the dispute.

Further, when the amount has already been reset to zero, you have time to respond to the seller: 10 days. In other words, the validity period of the order is extended. Again we write down the amount of compensation and argue when the meter shows that there are only 2-3 hours left.

Thus, the seller again has 5 days to respond.

Surely he will again refuse the amount for compensation. Again, there are 10 additional days for your response. Then we repeat the steps again when the deadline is already over.

After this, the seller has 5 days to respond. Then you can again get a waiting time that is equal to the previous one. After this time, the dispute is edited for the third and final time. Then things get worse if the seller still doesn’t agree to the persuasion.

The final decision remains with the site administration. There are two possible scenarios. In the first case, the site will oblige the seller to return the entire requested amount, if it deems it necessary. In another option, another waiting period will be set until the final closure of the order. Further instructions will be provided by the administration on an individual basis.

Let's sum it up

As a result, some additional period is added to the order protection time:

14 days of protection after an already confirmed order, since it is better to open a dispute at 15;
4 more days until the seller responds;
an additional 9 days that will pass before the dispute is edited for the first time, it is better to do this 10 days after the response;
plus 4 days until another response from the seller;
9 days are added again for your re-editing;
then another 4 days until the seller reacts;
and the final 9 days before the dispute escalates.

This adds up to a 53-day open order period. A month or two is usually enough to receive the goods. After delivery, the dispute can be closed. If nothing is received, ask to extend the waiting time as much as possible. It is 90 days. At the end of this time, you can already demand compensation for the cost with full rights.

The AliExpress administration may extend the period by another 15-20 days, but the dispute will be asked to be closed. It is worth sending her a message if the order is not delivered by the end of the deadline.

In practice, it is rarely possible to win the maximum period of protection. Very often it is limited to 30-40 days. But parcels usually don’t arrive for more than a month.

After you receive the order, you need to close the dispute and thank the seller for your understanding, even if he edits the dispute in the first hours after it was opened.

Alternative option

Contact AliExpress support. The most convenient way is online chat. You will immediately receive an answer and the issue can be resolved. This must be done very quickly, before the order becomes perfect. Do not forget that a decent seller will send his order in any case.

Recently my friend called and told me about that I accidentally confirmed receipt of the order on Aliexpress, and the parcel is still on the way. And asks to help her solve this problem.

To be honest, this situation is not good, since after the order is confirmed, the money goes to the seller and it is very problematic to resolve such issues.

It’s good if the parcel comes with a tracked track - there are more chances to get your money back if it doesn’t reach you. Yes, and you will have evidence that you did not receive it, since information will be visible that it is on the way and was not delivered to you.

But if the track number is not trackable, you will have to delay time until it is received, in order to be able to open a dispute in case of any problems related to quality, quantity, etc.

But, in any case, no matter what the track number is, some actions need to be taken. About them a little below.

Now let's look at why this situation arises.

How can you mistakenly confirm receipt of an order on Aliexpress?

There are several ways to make this mistake. I too, when I first started buying on Aliexpress, managed to do this.

Let's look at how you can accidentally confirm receipt:

viewing your own orders through the mobile app. You may accidentally press “Confirm receipt” with your finger while moving the page up and down. And then, scared or confused, click “Confirm” again;
Often this can be done by beginners, not understanding the mechanics of the site or thinking that in this way they are “giving the go-ahead” to send the package;
By ordering several identical products from different sellers, you can confuse orders and mistakenly confirm receipt of a package that is still somewhere on the way (this is exactly the mistake I made).

What can be done in this situation

I'll say right away It is impossible to cancel an order confirmation on Aliexpress!

In any case, it is necessary STRAIGHTAWAY Write to the Support Service, fortunately it has Russian-language support. How to write to the support service - you can find out.

Explain everything to them in detail - ask for help. Everything is constantly changing on Aliexpress - therefore, each time the solution to this issue may be different.

Look, after receiving the parcel and clicking confirmation of receipt, all buyers have another 15 days of protection. During this period, you can open a dispute and return the money if there is something wrong with the product.

It is this protection that we are offered to take advantage of. So, having accidentally confirmed receipt of the goods, I recommend that - after 14 days (the main thing is not to miss this moment), if you still have not received the parcel - open a dispute.

Note! You will not find a counter that will indicate the end of protection anywhere. Therefore, you need to calculate the date when to open a dispute yourself.

Open a dispute for a full refund, for the reason - “Problem with delivery of goods”, sub-item “Order protection is expiring, but the parcel is still on the way.”

In the text box, write that you accidentally confirmed receipt of the goods and after 2 weeks, you still haven’t received it. Ask for a refund for the order and make it clear that if you receive the package, you undertake to return the money to the seller.

What to do next after opening a dispute

If you are lucky and the dispute does not escalate immediately, you will have up to 5 days for the seller to respond.

It is unlikely that the seller will agree to return your money, as he will think that you are going to deceive him. He will most likely reset the refund amount and make you an “Accept Dispute” offer, saying that the package is on the way and you will definitely receive it.

In turn, you will be given a few days to respond, after which you can reject the seller’s offer and again put forward your demands in the dispute. And again, wait for the seller’s response - thus gaining more time.

After waiting for a response, we repeat the above steps.

Ultimately, you will win a certain number of days before the dispute escalates and the Aliexpress administration takes action to resolve it.

It is quite possible that during these days you will receive your parcel and cancel the dispute yourself.

I can’t tell you what decision the administration will make; they can take either your side or the seller’s side.

In general, dear readers, be careful. And if such a situation happens, try to solve it.

If anyone had similar situations and you were able to solve this problem, write in the comments how you solved it.

After placing and paying for an order on Aliexpress, some buyers are confused by the Confirm Order Received button. It seems that everything was done correctly and the goods were sent by the seller, but for some reason Aliexpress asks you to confirm the purchase. Often in this situation, newcomers to aliexpress do not understand what to do next.

Let's try to figure out what to do after placing an order on aliexpress, what the “Confirm Order Received” button is for, why you need to press it, and how to leave a review on aliexpress after receiving the order.

After the seller has sent the goods, the following information appears in the buyer’s Aliexpress account on the order page.

The table shows that the order is in the “pending confirmation” status. At this stage (before receiving the parcel) there is no need to confirm the order!

What happens if you click on the “Confirm Order Received” button and confirm the order ahead of time (before receiving the parcel)? In this case, the Aliexpress transaction will be closed as completed, the money will be transferred to the seller, and the buyer, if any problems arise with delivery or the quantity and quality of the goods, will no longer be able to make claims to the seller and return the money.

Be careful, all orders for Aliexpress are confirmed only after receiving the parcel! Also, do not forget to monitor the time allotted for delivery of the goods; after its completion, the transaction is closed automatically without the participation of the buyer.

When the order is received in full, checked for quality and there are no complaints against the seller, then it’s time to approve the transaction and leave a review on Aliexpress.

To approve the transaction and write a review of the purchase, on the order page you need to click on the “Confirm Order Received” button.

On the newly opened page we see the following information.

We put a tick next to the product we want to approve the receipt of and about which we will write a review. Click the “Confirm Order Received” button again and see a small window.

In this window, Aliexpress clarifies for the last time whether the buyer really wants to approve the purchase and confirm receipt of the order, and also warns that after this the transaction will be closed and it will no longer be possible to make a claim to the seller.

After clicking on the “Confirm” button, the transaction will be approved and completely closed.

On the next page you need to evaluate the seller’s work and leave a review of the product on Aliexpress.

At the first step, before writing a review, Aliexpress asks you to make an overall rating of the order using stars. The more stars the buyer marks, the higher the rating assigned to the transaction. When the overall rating is indicated (the required number of stars is marked), a field for writing a review opens, and another three-point rating appears with the opportunity to evaluate the seller in more detail (also using stars).

Reviews about a product on Aliexpress can only be written in English. The review can also consist of one word. For example: Excellent (excellent) or Good (good). If the review is written in Russian letters, then Aliexpress will indicate an error and will not accept it.

When the review is written and the seller’s performance is rated, to complete the evaluation of the purchase, you need to click on the “Leave Feedback” button.

On the next page, Aliexpress thanks you for your feedback.

This will complete the transaction. The review left by the buyer for a product does not appear on Aliexpress immediately, but only after some time, after moderation.

For information: After the seller has sent the goods and given the tracking number, the buyer, apart from tracking the movement of the parcel, does not need to do anything else.

If after receiving the goods there are no complaints against the seller, then the buyer also may not do anything.

After the allotted time has passed, if the buyer does not open a dispute and does not confirm receipt, the transaction is closed automatically, the money for the product is transferred to the seller and the order is considered fully completed.

Confirmation of order receipt

In order to confirm receipt of the goods, you must log in to the website and enter “My Orders”.

The page for the corresponding order will open in front of you. We tick the items that we ordered and click “Confirm receipt of goods” again.

Please check again: Are you sure you want to confirm receipt of the item? After clicking “Submit”, order protection will end and the order will be considered completed. If you have no complaints about the received product, feel free to confirm the action.

After confirmation of receipt of the goods, the money is transferred to the seller and the transaction is completed. The opportunity to open a dispute will no longer be available.

The buyer is given 7 days to confirm receipt of the goods from the day when the status “Issued to recipient” appears in the postal tracking system. If you do not confirm receipt within the specified time, the transaction will close automatically and the money will be paid to the seller.

How to leave a review on Aliexpress?

Reviews about the product and its seller can only be left within 30 days from the date of completion of the transaction;
If you opened a dispute regarding an order and turned it into a claim, you will not have the opportunity to leave feedback;
If you opened a dispute demanding a full refund and the seller satisfied your request, you will also not have the opportunity to leave feedback;
If one of the participants in the transaction left a review with a rating of 4 or 5, and the second participant did not leave any review, then the party that did not receive the review will automatically receive it with a rating of 4;
If one of the participants in the transaction left a review with ratings of 1, 2 or 3, and the second participant did not leave any feedback, then the party that did not receive feedback will remain without a review by default;
Within 30 days, the buyer can change the previously left review;
The buyer can respond to feedback left by the seller.

The buyer will have the opportunity to leave a review and evaluate the product and the seller in more detail immediately after he confirms receipt of the goods.

If you decide to do this later, go to the “My Orders” section, go to the “Operations” tab and select “Manage Reviews” in the left menu. In the “Waiting for my reviews” tab, you can find the order for which you want to leave a review. Next to this order, click “Leave review”. After this, you will be taken to the page shown in the picture.

In this window, you can rate the deal and also give a star rating for the following items:

How accurate was the product description;
Are you satisfied with the communication with the seller;
How quickly the seller sent the goods.

In the text comment field, you can express your opinion about the product and its seller within 1000 characters in Russian or English. If you wish, you can upload real photos of the received product. After clicking the “Publish” button, the review will be left.

How can I change a review I previously left?

Both the buyer and the seller can change a review previously left. To do this, you need to go to the “My Orders” section, go to the “Operations” tab and click “Manage Reviews” in the upper left corner. Select the “Active Reviews” tab, find the order for which we want to change the review and click the “Review Review” button.

You can change a previously left review within 30 days from the date of leaving the original review and only if its rating is less than 3 stars. If you entered a rating higher than 3, the “Review Review” button will not be available.