Apple support hours. Where to find support for your iPhone

Every week, Apple top managers make serious statements; something is constantly happening in the Apple world. But what if you look inside the company from the other side, from the side of ordinary employees? We managed to contact one of the people close to Apple (he does not work for the company, but asked to leave his name behind the scenes) and asked him about the peculiarities of working in the most expensive company in the world.

It turned out that Russian support has four departments, each with almost a hundred people, all of them located in different EU countries. These departments are exclusively dedicated to supporting iOS users. They serve everyone who speaks Russian and calls a Moscow number. If they call even from Montreal, they help him too.

Extreme situations also happen - for example, it takes 2 hours to create an Apple ID for a user, then search in the application, wait for it to load. People who have “suddenly” lost contacts and calendars often contact us; many simply call to find out about the condition of their phone (is it new, is it with a guarantee, PCT). Most often there are no stupid requests.

Support uses 21.5-inch iMacs in a wide variety of configurations. Quite powerful devices. The work schedule is agreed upon in advance taking into account the employee’s wishes. All the employees are Russian; even during the interview they check their level of Russian language proficiency. Well, you need to know English, of course.

A special iLog application is used for operation. It compares favorably with Salesforce, Oracle and even SAP. It, like any Apple software product, is notable for its intuitive simplicity and versatility: you type the name of the case (situation), and at the same time it displays articles on solving the problem in real time.

Using iLog, you can disconnect from the operator in one click, obtain data about the device, including its entire repair history, and use diagnostics to find out what is currently wrong with it: detailed information about any component. A user can take and disable FaceTime using another utility: iCloud Support App. Disable iMessage, FaceTime, Keychain and so on. But in fairness, support does not see any user data, which should not concern them: it sees how many photos, how many contacts, and so on, but not the photos and contacts themselves.

It is impossible to track the device even with the user’s knowledge. If an Apple ID is stolen, support looks to see what's wrong with it and asks questions to verify the identity of the caller. If everything is ok, then the letter is sent to the specified mailbox. If a thief even changes the Apple ID himself, then all this is visible and quickly recorded. So they have no chance.

The number of calls depends on the day: Friday is quiet, everyone has turned to their phones and is rushing out into the countryside to “fry meat.” On Monday it’s sold out - everyone remembers their phones. If we take the average - 10 calls per day per person.

On average, Apple support staff earn between €1,000 and €3,000 depending on country and experience. About the ban on Android devices - everyone is free to choose what they like best. Many workers use Android smartphones and feel great.

With the release of iOS 9, support requests have increased - many requests from those who imagine themselves as designers and engineers, and give instructions to fix certain bugs of the operating system. But there are also complaints about the case: for example, iOS 9.0.1 was released due to a bug that caused the iPhone to freeze when updating the device.

We'll continue to take a look behind the scenes at Apple, with more to come.

Apple has provided its users with convenient and prompt support service. Having any product from the company, you can dial support from your iPhone and ask a variety of questions: from the order of operation of certain keys and buttons to the order of settings of certain functions. You will also be able to learn about new properties of the company's products. You can also register your product, have your device repaired, or complain about poor service. The company is interested in ensuring that its customers always have convenient and high-quality equipment that can compete with other flagships, and therefore devotes the lion's share to servicing its consumers.

To contact a company representative, you can go to https://support.apple.com and directly contact a specialist via online chat. If it is convenient for you, you can leave your phone number and the operator will call you back at the appointed time. If you have several questions, the expert will readily answer everything and offer accessible solutions. The service is available to its clients at any time of the day in different countries.

Also, if you are in Russia, you can call the single toll-free Apple hotline in the Russian Federation at any time: phone number 8 800 555 6734.

If you are a resident of Moscow or the Moscow region, then you can quickly get through to the multi-channel support phone number: 8 495 580 95 57 at the tariff applicable to your telephone operator.

Why do you need a hotline service?

By the way, if your Apple device is broken, you can submit a request for repair of your iPhone, iPad or Mac computer to the support service. A specialist will contact you as soon as possible to resolve your problem and help you contact an Apple Authorized Center near you. After all, one of the main principles of the company’s work is trust in it and user support.

If you are interested in information about Apple products and details of their purchase, as well as operating warranties, the Apple Online Store is at your service, where you can order and receive software, interesting accessories, and necessary equipment at any time. To purchase, you need to call the number 8–800–333–51–73, available from 9:00 to 21:00 on weekdays.

Apple has a wide network of service centers around the world and on all continents. So, by going to any company’s technical support website, you will find an interactive map of countries indicating addresses and phone numbers, chats for communication in the place where you are now. Support is provided by company specialists who will be able to communicate with you in a language you understand.

If you decide to call about a device problem, support will be provided faster if you can find your device's serial number first, as this will help optimally connect you with the right support person.

If the need arises, there is also a convenient online request for support, after which an expert will contact you.

What else can you find out from support?

At the support service, you can learn from specialists about additional service options, as well as find out whether your iPhone or tablet is still under warranty by first entering the serial number of the device. The AppleCare Protection Plan provides telephone technical support and access to additional Apple support services.

The main feature of the AppleCare Protection Plan program is that it provides additional rights for all users: additional service, universal support, software product maintenance. A warranty on the hardware of the device can be obtained from the AppleCare Protection Plan for a period of up to 3 years, which in turn is cheaper than the cost of spare parts and payment for the work performed by experts who are authorized by Apple around the globe.

Under the AppleCare Protection Plan program, such products as MAC computers, RAM modules, accessories, batteries, drives, and AirPort4 devices are subject to service.

Often clients call the service because they need help - they forgot the password for their iPhone, iPad or iPod touch, or even worse, when the device is locked.

If you have a problem, for example, you lost your iPhone, it was stolen from you, or you found someone else’s iPhone, in addition to contacting the police, you can report this to the service and technical support will help you block your data based on the iPhone serial number ID or find the owner of the smartphone. There you will also be told about the capabilities of the Find iPhone function for Apple devices.

It is difficult to fully study all the intricacies of the operation of apple technology - there are many products and they all have different properties and settings. Therefore, sometimes even advanced users have minor questions that take too much time to resolve. In this case, Apple has its own technical support team - you just have to write to them.

It works 24/7, so you can ask for help anywhere at any time of the day. The main thing is that the Internet is stable, because in this material I will consider the fastest and most effective contact option - online chat. You also need to know English, but first things first.

Apple recently updated its support page to make apple.com/support look nicer. Once on the page, immediately scroll down. Our goal is to quickly connect with specialists, so feel free to click Contact Support → Get Started.

First you will be asked about your location. The main thing here is to lie a little and choose United States. Well, or Russia in case of complete misunderstanding of the English language. If religious or any other canons do not allow you to perform such a trick, then, alas, nothing will come of it - Ukraine is not on the list of countries. By the way, Russian technical support only provides online chat in 1 out of 10 cases, so I highly recommend making friends with a translator.

Then decide in which area you need help. In my case, these are the Apple ID settings - I don’t fully understand how to properly share purchases in the App Store with other users, so I select the appropriate item in the next menu. The same operation is suitable for other topics, but not always. Basically, technical support helps solve non-critical software glitches or simply tells you how to properly configure a particular function.

Next, you can choose the option to contact a specialist. Although only one will do - online chat. Just click on the icon, fill in the necessary information about yourself, and within a couple of minutes its window will automatically open. Wait for the first message from the employee - it is always pleasant. For example, "How are you doing today?" or “All problems are solved - and yours will be solved. Tell me what happened.”

I have asked for help via chat more than 10 times - technical support has always responded clearly and to the point. Another advantage of this method is that you can ask a question of interest in a completely inappropriate topic. This happens when online chat for the problem you are interested in is unavailable - you can simply write about a broken iPhone function in the MacBook support chat, and a specialist will redirect you to the right person. And he still wishes you a good day.

In some situations with a Mac, specialists may even ask you to download a special program to view your screen. Like TeamViewer, but from Apple and super secure. And the employees won’t be able to do anything except show you where to click and what to do. It’s very convenient when you don’t understand anything at all - you just follow the prompts and that’s it.

By the way, if this option of contacting you does not suit you, there is an alternative - via Twitter. Just mention

Applications and services, specialists will respond to the following contacts:

• 8-800-555-67-34 (Free from any region of Russia).
• 8-495-580-95-57 (Moscow)

You can contact us from 9 am to 9 pm at any of these numbers.

Other communication options supporting Apple Pay in Russia

If you called these numbers, came across an answering machine and just can’t (or don’t want) to deal with it, order a call back. This is done through the official Apple support page. To seek specialist help, go to support.apple.com/ru and select the "Support" section in the upper right corner. Please note that the “Contact support” option will appear just below.

There is no need to worry, an incoming call from Support Apple Pay can be from a number in any country, but a Russian-speaking specialist will speak, and all this will be free.

Don't like phone conversations? Apple Pay support also works in a special chat. To enter it, we repeat all the above steps, but in the third point we select “Chat”. It’s convenient that the approximate waiting time will be shown here.

Is it possible to contact Apple Pay support in Russia if you are in another country?

1. To save money, it is better to call the phone numbers that we indicated at the very beginning, but only through Skype or something similar, otherwise a long international call may unpleasantly surprise you with the cost.
2. Talk via chat. If the page opens in a foreign language, you just need to change the name of the country at the bottom and change the region to Russia.

We hope that our article was useful!

Apple support service exists to help all owners of iPhone, iPad and other devices from this company. Specialists will answer all questions and help solve any problem.

We will look at how you can contact such a service.

1. Phone call

The simplest and most familiar method to all citizens of the countries of the former USSR is to pick up the phone and call the support service. The table below shows numbers for some countries.

Table 1. Apple Support Phone Numbers

As you can see, Russia is on this list, but Ukraine, Kazakhstan and many other countries are not on it. Perhaps some new phone number for these states will appear on the website. If this happens, it can be found on this page.

And if there is a number for your country, all you have to do is call and get advice.

2. Chat with a specialist

To communicate with a company representative, follow a few simple steps, namely:

• Visit this page. Select your device below. There are also sections regarding iTunes, Apple Music, Apple ID, software and other issues.

• Now, depending on the selected section, you will have to select a subsection that directly relates to the problem that has arisen. For example, we chose the “iPhone” section. Now you can select the subsection “Repairs and physical damage”, “Battery, energy and charging”, “System performance” and others. There is also a “Search by Topic” button at the top. The fact is that Apple has a fairly large library with information on solving various problems and, quite likely, with the help of the tools described above you will be able to find information on your issue.

• After selecting a subsection, you will see the most common problems associated with it. To see the solution, you must click on the button describing the problem. And if there is no information on your question in the list, click the “Topic is not in the list” button.

• If you clicked on the indicated button, you will have to describe the problem in the appropriate field and click on the “Continue” button.

• Next, choose the desired option for providing you with assistance - chat or phone call. In the first case, you will be contacted by an operator after entering the IMEI of the device, and in the second, you will indicate your phone number and the desired time of the call. After this you will receive help.

Clue: IMEI is usually indicated on the cover of the device (located at the bottom of the back).

Another option for getting help is to go to an Apple store and get advice there. But the problem is that sellers will not always be able to help you and solve the problem.

But it’s worth a try - in extreme cases, you will be referred to specialists and told how to contact them. Retail locations can be found on this page.