MTS subscriber service number from a mobile phone. MTS help desk

Communication issues cannot always be resolved independently, so the MTS Russia operator has provided options for connecting the client with the support service:

1. You can make a free call to the number 8 800 250 08 90. You can call the service operator in this way not only from the MTS operator’s phone, but also from landline phones or phones of other mobile operators in any region, including Crimea. After waiting for the voice menu to turn on, press the number “4”, then “0” or “1”, then “0”. Next, you will be asked to evaluate the operator’s work. This is a voluntary action and by clicking “0” or “1” you agree or refuse to take part in the survey. In any case, the autoinformer recommends waiting for a connection with a specialist, informing that the conversation with the support service employee is being recorded.
2. You can call the help desk using the MTS short number 0890 or the new number 08460, which is visible only in the “My MTS” application. While you wait for the voice menu to start, you will have the opportunity to find out the news and offers that are relevant for today in MTS. You can not waste time while the autoinformer announces all the points, and immediately go to the number “2”, after “0” or “5”, after - “0”. You will be asked to evaluate the connection and level of service of the company, which is also optional. Typically, you can directly connect with a “live” call center employee quite quickly – within a few minutes.
3. In international roaming mode, you can contact the operator at +7 495 76 60 166. If you have an MTS card on your phone, the call is free. Do not forget that the number must be dialed in international format - with “+7”.

Working methods of CALLING from site visitors:

Guest: After reading the reviews, I immediately decided on a long-term solution to the problem. But I got through relatively well. Dial 88002500890-1-2-4-0.

Hope (for the best): download the My MTS app, everything is transparent there)) My niece told me. And there you can make a free call to the operator by adding 1 and 0 to it.

If you try to call the MTS operator, you will very soon discover that the company has done everything possible to avoid “live” communication with its subscribers. Apparently, they believe that MTS clients can solve all problems with the help of an autoinformer or on the official website mts.ru.

How to call a “live” operator from a mobile MTS?

All subscribers of the MTS operator are well aware of the free short number 0890 . Everyone is also well aware of how difficult it is to reach a live person on it: the waiting time on the line can be 30-40 minutes or even more.

But few people know that the operator has two more free short numbers for connecting to the customer support center. This 08460 And 0605 .

You may have already come across the number 08460 when you pressed the help button in the mobile application. And you probably had doubts: “is this a paid number?” We hasten to dispel them: call the MTS operator using a short number 08460 it's completely free.

Number 0605 The operator does not advertise at all. Moreover, the official website says that it only works for VIP clients. But in fact, absolutely all subscribers can call the support service on this phone number for free.

Regardless of which of the listed numbers you call the operator, you will first have to listen to the autoinformer. The good news is that the voice menu on all three customer service phones is the same. Therefore, to connect to a “live” operator you need to follow one algorithm:

1. Call one of the short numbers.
2. Listen to the company's news and offers and wait for the voice menu to start. You don’t have to wait for the autoinformer to announce the entire menu, but immediately press the key 2 , then 0 .
3. Now you will be asked to rate the quality of service. You can agree or refuse by pressing the appropriate keys - 0 or 1 which one doesn't matter.
4. After these steps, the autoinformer will inform you that an operator will answer you soon and all conversations will be recorded. All you have to do is wait for the connection.

How to call the MTS hotline from other phones

It has been noticed that if you call the operator at “8-800...” from any other phone, be it Megafon, Beeline or a landline number, the connection to a “live” specialist is much faster. But if you try to call this phone from an MTS mobile phone, you will hear that this number is not in service. So this option for communicating with support is only suitable if you have a SIM card from another operator.

Instructions:

1. Call toll free number 8-800-250-0890 from any mobile operator ( not MTS) or from a landline phone.
2. Wait for the voice menu to start and press the key 1 , then 0 .
3. Agree or refuse to evaluate the operator’s work by pressing the appropriate key.
4. Wait to connect with a specialist. Typically the wait on line is 10-20 minutes.

Note:
You can only reach the operator at 0890, 08460 and 0605 using an MTS SIM card. For calls from phones of all other providers, the number is 8-800-250-0890.

MTS operator number for corporate clients

If you are the owner of an MTS corporate number, then to contact the support service, call the single federal number 8-800-250-0990 .

How to contact the MTS operator in roaming?

In national roaming, that is, when traveling around Russia, you can call the customer assistance service using the same numbers as in your home region - 0890 or 8-800-250-0890 . See above for how to reach a live specialist using these numbers.

For subscribers located abroad (in international roaming) there is a hotline number +7-495-766-0166 . If you call from an MTS SIM card, the call is free. Please note that this number must be dialed in international format - via +7 .

How to call an MTS operator from Crimea?

Since Crimea is a subject of the Russian Federation, the same numbers are valid on its territory as throughout Russia. It doesn’t matter whether you purchased a SIM card on the peninsula or came here from another city in the Russian Federation. To contact a call center specialist, dial 0890 or 8-800-250-0890 . The call will be free.

If you find yourself in Crimea with a Ukrainian MTS SIM card, then you are in international roaming. To call your operator - MTS of Ukraine, you need to call +38-050-508-1111 or to a short number 111 . Calls to both numbers are paid.

Every company that respects itself and its clients has its own 24-hour help center. Of course, MTS is no exception. Each subscriber of this operator can contact a customer support specialist free of charge at any time. By calling the help center you can get an answer to almost any question. The problem is that many simply do not know how to call the MTS operator. There are several numbers to contact a support specialist. All of them are free and available 24 hours a day.
You can call the MTS operator using one of the following numbers:

• 0890
• 8 800 250 08 90
• +7 495 766 01 66 - number for contacting the MTS operator in international roaming;
• 8 800 250 09 90 - support number for corporate clients;
• 0 800 400 000 - (free call from any numbers) or 111 (only within the MTS network) - MTS Ukraine contact center;
• +375 17 237 98 98 - MTS Belarus operator number.

As you can see, the MTS support service provides a fairly large number of numbers. Before calling the MTS operator, we recommend reading this article in full. The fact is that when you call any of the above methods, you will not hear a specialist answer. Initially, you will be taken to an automatic voice menu, then you need to enter a certain combination of numbers and only after that you can ask your question. It is worth noting that you often have to wait a long time for a specialist’s response. We will tell you how to contact the operator faster, and also consider alternative ways to contact support.

How to call MTS Russia operator

MTS provides its services in several countries, for example, in Belarus and Ukraine, but the largest number of clients are in Russia. This is why Russians most often think about how to call an operator on MTS. If you purchased an MTS SIM card in any region of Russia, then the numbers below will help you get advice from a specialist at the MTS help center. Unfortunately, there is no single number that will allow you to contact the operator for free from any number and anywhere in the world. Therefore, you need to know all the help center numbers and their purpose.
Before contacting the operator, you should try to solve the problem yourself, of course, if possible. For example, if you want to know, you can read our separate review. Our website also contains many other useful articles that will help you avoid the need to waste time waiting for an operator to respond. Also, do not forget that the number can be managed through your personal account; by the way, we will return to this issue later, but for now let’s move on to the main topic of the article.

MTS Russia operator numbers:

• 0890 - only for calls from MTS Russia numbers;
• 8 800 250 08 90 - multi-channel federal number (you can call from the numbers of any operators and home phone);
• +7 495 766 01 66 - number for contacting the MTS operator in international roaming.

That is, if you are calling from an MTS number, you can use the short number 0890 to contact the operator , if you need to contact a specialist from a landline or mobile operator, then the number must be appropriate (see number above). If you are abroad, then you need to call +7 495 766 01 66 , this is the only way you can communicate with a help center specialist and not pay for the call.

It is worth noting that despite the difference in numbers, they all allow you to call using a single voice menu, that is, a direct connection with a specialist will not occur immediately. To hear the voice of a living person, you will have to listen to an auto-informer who will tell you which numbers you need to press to contact the operator. In addition, you will have to spend time waiting for the consultant to respond. That is why we recommend that before calling the MTS operator, you try to solve the problem yourself. If you cannot do without the help of a specialist, then use the instructions below to at least reduce the waiting time for a response.

To contact the MTS operator, follow these steps:

1. Call 0890 , 8 800 250 08 90 or +7 495 766 01 66 (when and which number should be used is indicated above);
2. After you hear the voice of the autoinformer, press the number 1, then 0;
3. Select whether you want to evaluate the quality of the operator’s work by clicking on the corresponding number;
4. Wait for the operator's response. You will be informed of the approximate waiting time.

If the operator does not answer for a long time, you can try to call back later, or use alternative methods of contacting the contact center. Information about current alternative methods is provided at the end of the article.

MTS operator number in Belarus and Ukraine

Mobile operator MTS has a huge customer base. MTS has subscribers not only in Russia, but also in other countries, for example, there are a sufficient number of them in Belarus and Ukraine, therefore, you should tell how to call the MTS operator in these countries.

MTS Belarus operator numbers:

• 0880 - a toll-free number to contact the operator when you are on the MTS network;
• +375 17 237 98 98 - a toll-free number that allows you to call the help center from any number, including a landline phone.

By calling the indicated numbers you can manage services, find out your balance and, of course, get expert advice. The operator's response time depends on the network load.

MTS Ukraine operator numbers:

• 111 - short number for calls from MTS numbers;
• 0 800 400 000 - number to contact the operator from any phone;
• +38 050 508 11 11 - help center number when roaming abroad;
• 555 - a number for quick connection with an operator (cost - 0.47 UAH per call).

As you can see, MTS Ukraine subscribers have the opportunity not to waste time waiting for an operator’s response, but to receive advice immediately, however, the service is paid. Some time ago something similar was in effect in Russia. There was no separate number, however, informing the subscriber of the waiting time, the autoinformer offered to receive advice out of turn for a fee.

Alternative ways to contact the operator

We told you how to call the MTS operator. Now you know all the current numbers. It would seem that we could end here, but there is some problem - waiting for a specialist’s response. Unfortunately, it is not always possible to quickly reach an MTS operator. Sometimes the wait lasts more than 10 minutes. Not everyone has the patience to wait that long. If you don't want to wait, then try to solve the problem using one of the methods below. In addition, you can always solve the problem yourself through your MTS personal account.

You can contact the MTS operator in one of the following ways:

1. Use the “My MTS” application to ask a question to a help center specialist in chat mode;
2. Ask your question by email [email protected]. You can ask for an email or call back;
3. Use the Call Back service. The service is not connected or managed in any way. Usually the autoinformer offers to use it when all the specialists are busy.

The most attractive is the first method, which involves using the “My MTS” application. You can correspond with a consultant through this application completely free of charge.

To provide effective and high-quality service to its customers, the MTS operator offers 24-hour assistance to subscribers. Now every user of mobile communication services will be able to contact the support center at any time to resolve individual issues. Customer service can be provided through the user’s personal account, email, toll-free phone numbers and in the operator’s consulting services offices.

Contact MTS support

Easily!Very difficult!

After the subscriber calls the toll-free support number, the user is faced with a standard voice answering machine, which is designed to help with standard questions. Often, an experienced customer can find the answer to their question by following automated recommendations. However, some situations do not fit the voice support templates, and then the subscriber should contact the MTS operator number.

Video about the work of the MTS support service and the operator’s attitude towards its customers

Free MTS phone number for network subscribers

With a “live” MTS technical support employee at 0890 Can only be contacted from 8am to 10pm. There is no this information on the MTS website, be careful (details in the video on the page just above. Take a look, I think it will be interesting to learn about MTS’s attitude towards its clients). At night call the number 8-800-250-08-90 .

• This number serves not only clients in Moscow and other regions of Russia, but also in Belarus, Ukraine and Uzbekistan on a single basis;
• To quickly connect with a contact service consultant, the client must wait until the system’s voice answering machine starts working, and then press the numbers “2” and then “0” or “5” and then “0” from the keyboard of his mobile phone;
• If all consultants are busy, the subscriber will have to wait on the line for a free employee.

Free MTS phone number for clients of other networks and landline numbers

Dedicated toll-free helpline 8-800-250-08-90 for calls from Moscow, Yekaterinburg, Novosibirsk and other regions of Russia.

• When connecting to the support line, the user will hear standard greeting phrases from an automatic voice menu;
• To quickly call a consultant, the client is recommended to dial the numbers “2” and then “0”;
• Next, the user is asked to evaluate the quality of service of the support worker after completing the dialogue;
• To evaluate an employee’s work, the client can press the “1” or “0” key to refuse the evaluation procedure;
• If all employees are fully employed, the communications user will need to wait for a free specialist on the line.

MTS phone number for corporate clients

Free MTS phone number for corporate clients: 8-800-250-0990 ;

All legal entities and companies using the MTS mobile network in Moscow and other regions of Russia can use a special support line. The call can be made either from one of the corporate numbers or from any other mobile or landline number of the company. Calls for consultations in your home region are available absolutely free.

Free MTS phone in roaming

The international toll-free support line for MTS operator subscribers is available at +7-495-766-01-66 ;

• The contact service number must be dialed only in the international roaming format.
• Calling this number is only relevant for providing advice to users located outside their home region.
• The call is available from any mobile or landline phone in roaming.

Paid phone number of MTS operator

An individual approach to assistance and servicing of all issues of private mobile communication clients is provided via a short number 09-90 ;

• This support line is staffed by the most highly qualified and experienced specialists in the operator’s network.
• Any issues are resolved around the clock, every day.
• The wait time for a consultant on the line does not exceed 30 seconds after the call is made.
• Calls to the privileged customer service line are charged according to the tariffs of the mobile communications company.

Apparently, like me, you also thought that cellular communications from MTS were the best? And, they say, MTS’s technical support is generally excellent. That's what you thought? I thought.

And I believed in all this until I myself had to face the search for an answer to a seemingly simple question: How is it possible?

Well... This is completely justified and deserved - MTS’s connection is truly stable and reliable.

But if any problems arise, it turns out that MTS’s service is not so bright and rosy. And we must admit that it can be quite difficult to contact an MTS operator and get a “live” consultation with a specialist. Because the MTS company did almost everything possible so that you could not call the MTS operator.

As a result, when you call the MTS office, instead of the joyful voice of a living person greeting you with all the warmth and cordiality, you hear in response the voice of an answering machine. Also, of course, similar to a human, but indifferent to your problems, right?

But I really wanted something else... So that MTS would have a hotline whose telephone number would be available 24 hours a day, right? 😉

Well, is it impossible to contact the MTS operator, and is it time to fall into despair? But no! There is a way out, because there is a support phone at MTS, specifically created for such cases.

Moreover. In MTS, the operator's telephone number is quite simple, and you can almost always call the operator for free from both a mobile phone and a landline number.

In general, when you know the solution, then calling the MTS operator is not so difficult. There are 4 such methods. Let's talk about each of them in order.

The easiest way to call the MTS operator

In order to hear a “live operator”, you need to call the single MTS support service number 0890 .

A call to this “service” number of the MTS operator is free! It is not charged.

However, you must be located on the territory of Ukraine, Russia, Uzbekistan or Belarus. But we believe that this is 99.9% true, and we continue to act further.

After the auto-informer starts dictating the menu, don’t wait for the end of his verbal diarrhea! Immediately press 2, then 0.

And here the long-awaited miracle will finally happen. The switch will switch to a connection with the “live” MTS operator.

Let's clarify. It may not happen right away. You may have to wait in line for a bit. You will be kindly notified about the duration of this. But still, the main task has been completed - you can talk to the MTS operator.

How to contact the MTS operator from a landline phone

Well, if you call a short number 0890 You can not? If a phone with an MTS SIM card is not available. What to do then?

The task becomes slightly more complicated. After all, MTS has created a support phone number for this case as well. You can call the MTS operator both from a landline phone and from a mobile phone of any other operator.

You just need to dial not 0890, but 8 800 250 08 90 .

In this case, you will call the same Call Center as the number 0890 . Therefore, the further procedure will be exactly the same.

First, you will hear a voice menu that will dictate a lot of different information to you. You don't have to listen to everything - just Press button 2 immediately, then 0. And after a while you are connected to a representative of the MTS call center.

Moreover. This MTS operator phone is free in the same way as 0890.

Note!

If you are one of the corporate clients of MTS, a separate telephone number has been created for you - 8 800 250 09 90 .

Or is it just short - 0990 . A “live” MTS operator will also answer you on it. The phone number is free for calls from mobile phones connected to MTS

How to call an MTS operator while roaming?

Are you outside the Russian Federation? Not a problem either! The MTS operator has allocated a telephone number to contact a support specialist in this case as well.

You always have the opportunity to receive highly qualified advice from a “live operator” even in international roaming.

just call the phone number +7 495 766 01 66 .

The best part:

All calls to this operator phone created by MTS are also absolutely free!

Even if you are in long-distance or international roaming

How to contact the MTS operator without a phone

Well, as a last resort. When suddenly you absolutely cannot make a call.

A method will help you that is needed just in case the MTS support number is unavailable for some reason. If you suddenly have difficulties with telephone communication, contact the official MTS website for help.

On the website you can write message to customer support– you can ask it in a special feedback form. And in a very short time you will receive an answer to your question.

It's completely free and the number of questions is unlimited.