Refund of erroneously transferred funds Beeline. Wrong payment

Contact by email

This method allows you to return money without visiting the office or wasting time on calls. The request can be sent remotely, within the walls of your home. The essence of such an appeal is that to the address [email protected] you need to send a letter. Here you need to provide your passport details and attach receipts (you can also use a photo) or a check, and provide a completed application.

Contact by phone

This method is not the best option to return funds sent to someone else's number by mistake. Firstly, it takes a lot of time to connect to an operator. Secondly, if the payment amount is more than 500 rubles, then they refuse to refund the money in the absence of an application.

But if you choose this method to return the payment, then you need to do the following:

• contact technical support number 0611 or 88007000611;
• tell the number where the payment was sent and its amount;
• tell how the funds were transferred (method) and when (date and time);
• provide passport details.

After the operator checks all the information provided to him, he will notify you of the date of the refund and the method of receipt.

If money has been sent to your number by mistake

If it happens that funds were mistakenly transferred to your account. What should you do in this situation? There is no point in contacting the customer service office, since they do not have information about who the payment was intended for. You must wait until the sender asks to return the money or submits an application to the Beeline office.

Of course, whether to return the money or not is up to everyone to decide voluntarily. But you must always remember that this is other people's money. But, of course, it is better to return them. At least to personally calm down.

Since top-up vouchers have gone into oblivion, most mobile subscribers top up their accounts from electronic wallets, through Internet banking, or through terminals.

Unfortunately, using such methods of replenishing an account is fraught with mistakes, because with the spread of similar technologies we have become less attentive to such nuances. However, if you are a Beeline subscriber and mistakenly deposited money on the wrong number, then you have the opportunity to return the erroneous payment. And we’ll talk about how to do this in our article today.

3 ways to return money for an erroneous payment to Beeline

If you encounter an error when replenishing your account, do not panic; remember that with a high degree of probability you will be able to successfully return the funds spent. And the likelihood of your success in returning directly depends on the terms of the return service, which look like this:

• The amount of the erroneous transaction does not exceed 3 thousand rubles;
• No more than two weeks have passed since the funds were credited;
• The error in the phone number to which the money was sent does not exceed two incorrectly entered digits;
• The payment was sent to a Beeline number, and it does not start with a six.

If all conditions are met, you have a good chance of successfully returning the money spent.

Your further actions should be to use one of three current methods for returning funds:

• Using the portal perenos.beeline.ru;
• Call the number 07222 ;
• Using USSD request *278# .

Completing these steps will allow you to quickly and without unnecessary problems credit the payment to your number.

If suddenly the erroneous payment does not meet any of the conditions described above, you will need to write a corresponding application for Beeline in order to successfully return it. Refunds can occur in two different ways:

• According to the details specified in the application. (This option is ideal for subscribers who topped up their accounts through payment terminals or third-party internet resources, because returning the payment using the sender’s details in this case will not guarantee that the subscriber will receive the money. In addition, this method is also suitable if the subscriber suddenly just wants to refuse replenishment altogether.);
• To the correct mobile number. By providing the correct details, the payment will go to where it was actually addressed. (This option is suitable for the subscriber if he does not want to return the spent funds to himself, but simply wants to redirect them to his phone number).

In these situations, the application forms to fill out are somewhat different, so below we will pay attention to both situations.

Application for refund of erroneous payment to Beeline number

If you want to transfer money from the number to which it was sent by mistake to your phone, you can download the corresponding application form from the following link.

The application will need to fill in the missing information, including:

• Full name and passport details;
• Payment amount;
• The number to which the money was sent by mistake;
• My phone number.

The application itself should be taken to any of the Beeline customer service centers.

Application for refund of erroneous Beeline payment using details

In the event that you simply want to return the money spent on replenishing someone else’s account, and not credit it to your number, you will need to fill out a slightly different application. Its form can be downloaded from this link.

You must fill in all empty fields, and also correctly indicate all bank details by which funds will be returned to you in the future.

As for the subscriber whose account was replenished by mistake, he will receive a message from Beeline with the text “You have been debited with an erroneously credited payment.”

If, for some reason, you accidentally topped up a subscriber’s account not with Beeline, but with another telecom operator, then in this case you need to urgently contact the operator to whose account you sent the funds, as well as support the bank (or terminal) through which the payment was made .

Beeline in Tver. Fraudsters. Carefully! (Part 2. ending I hope)
Continuation of my previous post about Beeline fraud.
The result of the showdown. They called from Beeline early in the morning, apologized, ADMITTED THAT THEY HAD NO RIGHT to write off money from me and said that they would return the entire amount that I wrote about in the claim. It came out to about 1060 rubles. approximately.
In addition, I turned off additional services for parents. services and content for which they were charged. They refused to write complaints (elderly people). For example, my mother was charged 225 rubles ONLY for all kinds of content and beep services. But in reality she is talking about 40 rubles.

First, I will describe the Beeline fraud scheme:
1) Connection of services.
-When you buy a SIM card, they connect you to an additional one. services you know nothing about. and write it off slowly.
-Unilaterally, without notifying the client, they decide that several rubles per day should be debited from his tariff. Moreover, the information is posted somewhere on the Beeline website. Neither SMS nor emails are sent to the client.
- In your personal account they indicate that the service costs 0 rubles. when detailing, you make sure that the service is paid
- They are committing outright fraud. They call with an offer to connect something. Having received a refusal, they still connect.
2) Add. subscriptions, ordering content.
Mysterious companies like Digital LLC debit our account for entertainment mailings.
There’s a problem with ordering content in general - Beeline, when pressed, puts all the blame on some of its partners, like Digital. Call them there and sort them out. Although what does it seem like... you enter into an agreement with Beeline, why should you deal with their unscrupulous partners.
Interestingly, there is information online that Beeline and its content partners have the same owners.
Another common scam is that you ask to be disconnected from the add-on. services. In words they shut you down, in reality they continue to write you off. When you call, the new operator claims that he knows nothing about this. And this despite the fact that all conversations are recorded.
After the previous post, a girl who worked at Beeline wrote to me in contact. She told me how hard they are trying. connect services to pensioners, they say, “they can’t walk.” Funny, bitches.

What Beeline is counting on. Firstly, that you do not have time to travel to the Beeline office. Secondly, you will not notice regular small write-offs. Thirdly, and most importantly, if detected, you will only disable the services, and everything stolen will remain with them. Fourthly, even if you are not too lazy to write a claim, according to internal rules, they have the right to consider it within 21 days. and your money will hang out with them.

How to fight:
1) Be sure to create a personal account. The procedure is free.
See what services and subscriptions you have. In your personal account you can disable services and subscriptions for free. Order detailed expenses. Your personal account allows you to order details of max. per month. For a longer period, information is available on Beeline. Ordering details in the office is free.
Quantity is unlimited. By the way, I also checked my parents’ personal accounts from my computer. Alternatively, you can call Beeline with a request to disable it, but CHECK in your personal account

And so you disabled your subscriptions and services.
P.S. There is such a thing as ordering content. Judging by the reviews, sometimes even the Beeline operators themselves don’t know how to turn them off. Try dialing 0858 (called black and white lists) or Stop to the number...see here http://safe.beeline.ru/cpa/podpiski.wbp
2) Head to the nearest Beeline office. Find out in advance from what time you were debited (in your personal account, see information for the month above). Request a standard claim form. It is simple to fill out. They charged you... I demand it back...
The operator will inform you that according to the rules, wait 21 days. Be sure to request a copy of the claim with the office mark. They will argue with you, but they are obliged to give. Otherwise, you won’t be able to prove later that you gave it away.
3) Without waiting for 21 days, you begin to disseminate information about fraud on the part of the company as widely as possible on social networks with a request for repost.
4) Send the letter by mail [email protected], where you describe the situation, and also inform that you will disseminate the case with you as widely as possible on social networks.
5) Write an article describing the fraud on specialized sites on the Internet, for example impravo.
There is reliable information that Beeline employees monitor the Internet.

At this stage, Beeline prefers to return the money. Since only a small portion of defrauded customers come forward, they benefit greatly. They don't need wide publicity.
6) If it doesn’t help, write to the regulatory authorities Rospotrebnadzor FAS, etc. It’s better to read about the last stage on the impravo website.
7) Court.

How to fight in general.
On social media There is no expectation of responsibility; they will cheat as long as it is profitable. So check your parents’ and relatives’ write-offs in your personal account, distribute them as widely as possible, write complaints and don’t let them get rich. In general, make fraud unprofitable.
Not only did I get my money back, but I stopped my parents from being robbed. Several friends have already checked their charges. They will write complaints.

Quite often it happens that, while replenishing his account, the subscriber accidentally transfers money to someone else’s number. To do this, you don’t need to make many mistakes; it’s enough to indicate one digit of the number incorrectly. Beeline is tolerant of erroneous payments and will accommodate users halfway if they have placed money on a different balance. Sometimes, to return your funds, it is not necessary to visit the office, stand in the bank and fill out various types of applications.

An incorrect transfer can only be returned in situations where the user has proof of payment. Here you must provide a payment terminal receipt before the money is credited to your account. When replenishing your account via the Internet, you can print out the receipt yourself in the section provided for this. This option is present in almost all electronic systems.

Return system

When you put money on the wrong number, Beeline gives you the opportunity to return it using one of the following options:

1. Call the service center at 8 800 700 0611 or 0611 (when a small amount equivalent to 200 rubles was transferred). In this case, the operator must provide the following information:

• telephone number from which you need to return the due funds;
• date and time of the operation (indicated on the receipt);
• personal passport data.

After checking the information, the operator will automatically restore the user’s previous balance.

1. Return application sent to [email protected].
2. Visit the operator's office with a printed receipt and passport.

Reference! When the number to which the money was sent incorrectly does not have the required amount, it will be impossible to return it.

Even extremely careful and attentive Beeline customers can make a mistake when dialing a number. If an erroneous payment is made, how do I get my money back? Beeline offers subscribers several options for solving this problem. All that remains is to choose the most convenient method of returning funds and use it.

Is it possible to quickly return an erroneous payment to Beeline?

Let's assume that a Beeline subscriber dialed the wrong number when transferring funds. If an erroneous payment is made, how do I get my money back? Beeline provides its customers with the opportunity to quickly solve this problem. However, the payment must comply with the conditions listed below.

• Less than two weeks have passed since the funds were transferred to the wrong number. Therefore, you should not delay solving the problem if a person immediately noticed a mistake.
• The payment amount is less than 3,000 rubles.
• When dialing the number, the client made a mistake of no more than two digits.
• The number to which the funds were transferred belongs to the Beeline network, and also does not start with 6 (say, 8 603 *** ** **).

If these conditions are met, a quick refund of an erroneous payment to Beeline is possible. How to make sure that the subscriber to whom the funds were sent is a client of the company? To do this, you need to enter the command *444*phone number without 8#.

USSD command

Let us assume that all conditions are met. How to return an erroneous payment? Beeline offers its users to choose the most convenient method from several options. To automatically transfer funds, you can enter the combination *278# and then press the call button. The client will be given the opportunity to send the amount transferred by mistake to the correct number.

By the way, the special “Autopayment” service is also activated automatically. In this case, the subscriber will no longer have to worry about how to return the money (erroneous payment). Beeline will take care of regular replenishment of the client’s account.

Call to the office

Calling customer support is another quick way to return funds transferred in error. The subscriber needs to dial the special number 07222 and report his problem to the operator. The main disadvantage of this method is that the client will be forced to listen to all the automatic menu items, and only after that he will be connected to a company employee. It is also possible that you will have to wait your turn because the line is overloaded.

Calls within the network are free. The conversation with the operator is also recorded, and the client can file a complaint against the support employee if he did not help in solving his problem.

It is noteworthy that if a person has kept a receipt confirming that the transfer was made to the wrong number, this will significantly speed up the return of funds.

The site of the company

Let's assume that a person does not have the opportunity to resort to the ussd command or contact support. If an erroneous payment was made to Beeline, how can I get the money back? To do this, the subscriber will need to go to the official website of the company.

Next, the user needs to go to the “Help and Support” section, and then select the “Error payment” item. You can also immediately go to the web page perenos.beeline.ru and indicate the correct number for replenishment.

Other refund methods

What to do if one or more of the above conditions are violated? This does not mean that the subscriber has no chance of getting his own money back. However, in this case it will take more time.

How to get a refund of an erroneous payment to Beeline? An application for a refund or transfer to another number can be taken to the company’s office or sent by email. The subscriber can download both forms on the operator’s official website. Theoretically, consideration of the application should not take more than three working days. However, in practice, the money is often returned only a week later.

Office visit

Visiting the company's office is perhaps the most reliable way to correct a mistake. A subscriber who wishes to return his funds must have a passport with him, as well as a receipt or check that confirms the transaction. The application can be filled out at the operator’s office or brought with you.

What if there is no check or receipt? Unfortunately, this significantly reduces the chances of a successful refund.

Email

What to do if the client does not have the opportunity to visit the company’s office. In this case, he can send an application for a refund or transfer of the erroneous payment by email. In the letter, it is important to correctly indicate the passport details of the person who made the transfer.

You must also attach a photo or copy of the payment receipt, a scanned completed and signed application.

Call to the call center

A call to the support service is unlikely to help the subscriber return an erroneous payment if it does not meet the conditions listed above. However, if desired, the client can try this remedy.

The operator will need to dictate the transfer amount and the incorrect phone number. You will also need to indicate the method of transaction, the date and time of its execution. Of course, you will also need the passport data of the Beeline client.

Helpful information

It will be useful for a person who made an erroneous payment to Beeline to know exactly how his funds will be returned to him. The company allows the return of an erroneously transferred amount in cash or to a bank card. The subscriber must indicate the desired return method in his application.

It should be remembered that if the transfer was made from a bank card, then it can only be returned to it. Moreover, the application must be written by the card owner.

Conclusion

A Beeline client who wants to return funds transferred by mistake to another subscriber must take the following steps.

1. Check whether his payment meets the conditions necessary for a quick refund. If yes, then use one of the methods proposed in the article (ussd command, call support, filling out a form on the website).
2. Apply for a refund or transfer of money at the company office or by email. Correctly indicate your passport details and attach a check or receipt.
3. Wait for a decision.