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System error no privilege aliexpress. System error when paying for an order on Aliexpress: what does it mean? Failed payment, Aliexpress server system error during payment: reasons. IPAY _RS _10001 _3017 - the bank does not give permission to make the payment

You may encounter that the site suddenly notifies you of an error, accompanied by a special identifier code. Some users encounter such problems quite often, others only occasionally. There is no pattern here. An error can appear at any time: searching for a product, paying for it, placing an order, etc. This article will help you not to get confused if you encounter a similar situation.

As we noted above, any failure while using the site is accompanied by a system message containing basic information about the error, or simply its code, which you can easily decipher using the information below and immediately familiarize yourself with the solution options.

So, here are the most common system errors.

Problems at the order formation stage

As a rule, most of the questions that arise are related to the inability to access the site.

The simplest error known to all Internet users appears when trying to navigate to an address that does not exist.

Code: 404

Solution. Specify the correct address, if possible, or use the context search function by entering key words for the page you are looking for.

Code: IPAY_RS_520000500

Explanation. A message about the temporary unavailability of the system - usually due to some technical nuances.

Solution. Wait a while and try again. The problem usually resolves itself and does not require seeking help. If the error persists, you will have to contact technical support or try logging into the site from a different browser or even from a different computer.

If an error appears at the stage of paying for an order, try changing the payment method - the problem may be related to your card.

Code: ERR_EMPTY_RESPONSE

Explanation. A system message with this code appears when unsuccessful attempts to log in to the site.

Solution. Clear the browser cache, that is, delete copies of previously viewed content. This can be done manually through navigation systems or using special programs designed to clean your computer of outdated and temporary files.

Code: Your account is temporarily unavailable due to security reasons

Explanation. Your account is blocked or not yet activated. When registering on the site, you must activate it within three days by clicking on the link sent to your email address.

Solution. Contact technical support and resolve this issue or create a new account.

Errors that appear when placing an order

Code: Sorry, your payment was not successful! No money has been deducted. Reason: 5, Duplicate Order

Explanation. The order is duplicated due to a system failure. This happens if old orders are accidentally saved in the cart, and they are added to new ones.

Solution. If such an error occurs and repeats, you can pay for the product directly from its page without adding it to your order basket.

Code: An unknown error has occurred. Solution: Please try again later.

Explanation. Due to technical reasons, the order could not be processed.

Solution. Wait a while and re-order a little later. In the vast majority of cases this is sufficient.

Payment problems

All errors that occur at the order payment stage usually have a standard code starting with the characters IPAY_RS_10001_, followed by a unique set of four numbers indicating the type of problem. The most common error codes associated with the payment process.

Code: IPAY_RS_10001_2616

Explanation. There are insufficient funds in the account. The problem is simple and clear.

Solution. Top up your account, make sure there is now enough money in your account, then make the payment again.

Code: IPAY_RS_10001_2618

Explanation. The payment transaction is not authorized by the bank.

Solution. First, make sure that your card is in order, the list of transactions on it includes the function of paying for purchases via the Internet, and its validity period has not yet expired. If the problem persists, you should contact the organization that issued the card. If the decision is delayed in this way, simply pay for the order in any other way. Most often, an error with this code occurs when trying to pay for a purchase with Visa Electron and Maestro cards. To avoid such misunderstandings, it is better to immediately use Visa and MasterCard cards. If before this you paid with a Maestro card, and everything was in order, then this does not mean anything, because... restrictions on its effect may apply only to certain types of goods.

Code: IPAY_RS_10001_2621

Explanation. The payment was declined.

Solution. The problem is solved in a standard way: make sure that everything is in order with your card, its validity has not expired, and its functions are not limited. If you cannot find out the reason for the payment rejection, contact your bank's technical support.

Code: IPAY_RS_10001_2626

Explanation. The payment amount exceeds the limit.

Solution. Card payment limits are usually set by the bank. Most often, it is enough to simply contact the bank by phone and express a desire to expand (raise) your limit. If this method does not work, you will have to choose another type of payment.

Code: IPAY_RS_10001_2903

Explanation. The allowed payment limit for the specified card has been exceeded.

Solution. In principle, the solution is exactly the same as when an error appears with the code IPAY_RS_10001_2626. This error may also appear in the event of a simple lack of funds on the card.

Code: IPAY_RS_10001_2906

Explanation. The payment was not made due to temporary system unavailability. The error is very common and appears much more often than we would like. Occurs when paying for an order with Visa and MasterCard cards, and sometimes when using a Qiwi wallet. According to many clients of the site, the problem has no logical explanation, but in fact the reason for it is the instability of the payment channel due to overload of the site or internal technical work.

Solution. Payment processing on the site is carried out by the Alipa y system, and with the constant appearance errors 2906 It is recommended to contact the technical support service of this system. The problem is that you will have to formulate your question in English, which not everyone can do. Other options: choose a different payment method, try logging into your account from a different browser, or try simply restarting your computer and then making the payment again. Please note that the error occurs more often on weekends than on weekdays, which is explained by the increased activity of buyers in their free time.

Code: IPAY_RS_10001_3007

Explanation. The card number you provided is invalid.

Solution. Carefully check all your card details entered into the system for typos: every number and letter of your first and last name. Check to see if it has expired. If you are sure that everything is in order and the information is entered correctly, but the payment still does not go through, you will have to contact the bank and find out what is wrong.

Code: IPAY_RS_10001_3010

Explanation. The security code is incorrect.

Solution. A three-digit security code (CCV2) is printed on the back of the card. Make sure you enter it correctly. If this code is not on your card, contact your bank and ask whether your card is intended for paying for purchases online. If intended, then ask to know what data should be entered as a security code.

Code: IPAY_RS_10001_3012

Explanation. Lack of money.

Solution. Make sure that the amount on the card covers the cost of the order. If everything is in order, but the problem is not solved, you will have to choose another payment method: through electronic money systems, Western Union, bank transfer. You can simply use another card.

Code: IPAY_RS_10001_3017

Explanation. The issuer (the bank that issued the card) does not allow the transaction to be completed. Possible reasons: the card has not yet been activated, insufficient funds in the account, or simply a technical failure of the system.

Solution. First, you can try to wait some time and try again the payment the next day. It often happens that in this case the payment goes through. If all else fails, contact the bank to clarify all the circumstances or choose another payment method.

Sometimes errors that occur when paying for an order on the Aliexpress website are not related to the type of card used, but to the specific bank that issued it. In this case, the error code can be anything, and the reason will lie in the fact that the system does not allow cards from this particular bank. Similar situations, for example, were noticed with PrivatBank and OschadBank of Ukraine, while payments from cards of other banks went through without problems.

Problems with delivery

Orders from Aliexpress are usually shipped within 1-2 days. Almost always, after sending, the buyer receives a tracking number for the parcel - it can be seen in his personal account, in the “My orders” section, among the detailed information about the completed purchase (View Details). Find the item there tracking number/code, copy or write it down. Having this number, you can easily track the path of your order and its current location. This can be done using our tracker for tracking postal items.

Sending is carried out in many ways, incl. and not always typical. These are often small private carriers. Sellers usually do not disclose such shipping methods in the product description.

Be sure to keep in mind that not a single mail item enters the system immediately; usually this happens only 2-3 days after you receive the track number. If you still haven’t received the number or it turns out to be incorrect (this often happens), you need to contact the seller and clarify all the details. Feel free to contact the seller directly if you have any questions. There are cases when the order was not sent to the buyer on time due to the elementary forgetfulness of a particular person.

If it was not possible to find out the details from the seller, and the package still does not arrive, it is recommended to initiate a dispute (dispute) on the Aliexpress website. Important: you have the right to open a dispute only if the transaction guarantee period has not yet expired. You should familiarize yourself with the duration of this period immediately after making a purchase - you will find information about it in your personal account, in the details of your order.

If a dispute is opened in a timely manner, you are in any case guaranteed to receive your money back or the product will be sent to you again. Please note that the dispute should not be closed until the problem is completely resolved, that is, until you directly receive the goods or money, because You do not have the right to reopen a dispute on the same order.

As practice shows, the average delivery time to Russia for orders from Aliexpress varies within 20-40 days. In fact, it could take two months, taking into account the sluggishness of the Russian postal operator. With the standard delivery option, you will receive your order after receiving the appropriate notification at the post office, the number of which you specified in the destination index.

If postal tracking systems show you that the parcel is already in place, but the notification still does not arrive, do not hesitate to contact the post office, providing them with the tracking number of the parcel - perhaps your order has been in the mail for a long time, but the notification may have been lost.

Dear fans of virtual shopping and Aliexpress, by correctly using all the above information, you can reliably protect your money, and most importantly, your nerves and good mood. Enjoy the shopping!

Problems may arise with payment for goods, today we will look in detail at why various errors may appear on the Aliexpress website, because this can happen for a number of reasons. Thanks to the error code, you can find out what the error means; below we will look in detail at what the error codes mean on the Aliexpress website. Typical error codes associated with payment for goods begin with IPAY_RS_10001_ХХХХ.

Error codes on Aliexpress (errors when paying for an order on the Aliexpress website)

Error code: IPAY_RS_10001_2606- The card was rejected by your bank. Check if your card is valid or use another payment method.
Solution to the problem: Check the correctness of the entered data, if the error occurs again, contact your bank (call your bank).

In general, the IPAY RS 10001 2618 error is one of the most common errors on Aliexpress, because every 5 minutes 1000 orders are placed on the site, and during rush hour this figure is several times higher, which results in an overload of the payment system.

Error code: IPAY_RS_10001_2616- not enough money
Solution to the problem: you need to top up your Visa/MasterCard account or electronic wallets WebMoney, Yandex.Money (yandex.money), Qiwi (Qiwi wallet) or pay for the goods through a bank by selecting the Bank Transfer payment option.

Error code: IPAY_RS_10001_2618- Sorry, the payment was not completed. Reason: The operation is not authorized by the bank. (Error code: IPAY_RS_10001_2618) Recommendation: Please make sure you are using a valid card. If the problem persists, contact your bank or card issuer. Or use another payment method.

Solution to the problem: This situation often arises when paying with Visa Electron salary cards or Maestro cards. The only way out of the situation is to call your bank (the phone number is on the back of the card) and find out if it is possible to pay for purchases on the Internet and ask to enable this function/service. Regarding Maestro cards, they differ from Visa/MasterCard cards and not all goods can be paid for with such a card, so if you have a Maestro card, we recommend getting an additional Visa/Mastercard card and when registering, do not forget to tell the bank employee that the card is needed You to pay for purchases in online stores online.

Error code: PAY_RS_10001_2621- Payment declined
Solution to the problem: Make sure you are using the correct card for payment or contact your bank. Usually you can pay with Visa and Mastercard on Aliexpress, and before paying you need to select the correct type of card in the payment menu on the Aliexpress website. Sometimes, for example, you have a Mastercard card in your hands, and when making a purchase, buyers often get confused and choose a regular Visa card, so be careful.

Error code: PAY_RS_10001_2626- the order amount exceeds the limit/limit
Solution to the problem: check your limit for the chosen payment method, usually limits can be set by your bank for Visa/Mastercard cards (you need to call your bank and increase the limit, the phone number is usually on the back of the card and indicated in small print). If you did everything correctly, try paying again or try a different card or another payment method.

Error code: IPAY_RS_10001_2903- The order amount exceeds the permissible card payment limit.
Solution to the problem: On the back of your card there is the phone number of your bank, tech. Support works around the clock in banks and your problem will be solved in 5 minutes, just tell them to increase the limit on card payments. This happens if you want to buy something expensive, sometimes the limit for withdrawals from ATMs is, say, 1000 rubles, hryvnia, tenge, dollars or euros, and for payments on the Internet the default limit can be much lower, usually this is done for your own safety.

Error code: IPAY_RS_10001_2906- Sorry, the payment was not completed. Reason: The system is temporarily unavailable. (Error code: IPAY_RS_10001_2906) Recommendation: Please try paying again. If the problem persists, please contact Alipay customer service.
Solution to the problem: This error usually occurs when paying for an order with a Visa or MasterCard plastic card, sometimes when paying using a Qiwi wallet. The fact is that all payments and monetary transactions on Aliexpress are serviced by the Alipay payment system, which belongs to the Alibaba Group, which includes the Aliexpress online store.

We specifically wrote a request to AliPay, and we were told that the Visa and MasterCard payment server in the Alipay system is not always stable and sometimes payments with plastic cards cannot always be completed successfully, sometimes this is due to system load, system updates or technical work in the Alipay payment service.

So what to do in this case, we recommend trying to place a repeat order or a completely new order from the product page by clicking the BUY button. You can also try using a different browser, paying with a different card, changing the quantity of an item, or trying to buy from a different seller. Well, if this doesn’t help, try paying for the order later or use another payment method (Webmoney, Yandex.Money, Qiwi wallet, Bank transfer/payment via bank or Western Union).

Error code: IPAY_RS_10001_2911- Too many transactions in a short period of time or suspicion of fraudulent transactions. The payment was rejected by your bank.
Solution to the problem: If your card is not stolen, then you may have used an ATM several times that day or paid for something on the Internet several times. Some banks have default limits on the number of transactions per day or a limit on the amount per day. In general, call your bank and they will sort everything out in 5 minutes, technically. The bank's support works around the clock, the contact number is on the back of your card, they have all the information about rejected transactions, so just briefly tell us what you did and what you are going to do (for example: I want to buy something on the Internet, errors appear and I can’t pay )

Error code: IPAY_RS_10001_2917- unable to pay for the order. Reason: Contact your card issuer.
Solution to the problem: You need to call your bank and ask to enable online payment on the Internet.

Error code: IPAY_RS_10001_3007- The card number you provided is invalid. (Error Code: IPAY_RS_10001_3007) Suggestion: Please make sure you pay with a valid credit card. If the problem persists, please try again using a different form of payment or contact the bank or agency that issued your card.
Solution to the problem: Check the validity period of the card, as well as the entered numbers from the card, first and last name (entered in Latin letters). If this doesn't help, there is a phone number for your bank on the back of the card, and customer support is usually available 24 hours a day.

Error code: IPAY_RS_10001_3010 Security code is incorrect.
Solution to the problem: Check the entered security code (CCV2 code), it is located on the back of the card where the signature is and consists of 3 digits, enter it in the appropriate field when filling out the data and try payment again. If this code is not on your card, call your bank (your bank's phone number is on the back of your card) and find out if you have the opportunity to pay for goods via the Internet and what you need to enter instead of the CCV2 code.

Error code: IPAY_RS_10001_3012 Not enough money (Not enough money)
Solution to the problem: Make sure you have money on your Visa/masterCard, you can also try using another card with money to pay. If it doesn’t help, use another payment method or top up your card or top up your electronic money account (WM, Yad, Qiwi), also don’t forget that you can pay through a bank or Western Union.

Error code: IPAY_RS_10001_3017 The card issuer does not allow this operation
Solution to the problem: Make sure you are using the correct Visa/MasterCard and also try contacting your bank. This error occurs if payment on the Internet is not available or if you use cards other than Visa/MasterCard, but cards such as Maestro, American Express, etc.

Error code: IPAY_RS_520000500 Sorry, the payment was not completed. Cause The system is temporarily unavailable. (Error code: IPAY_RS_520000500) Recommendation: Please try paying again. If the problem persists, please contact Alipay customer service.
Solution to the problem: try to pay later, perhaps the payment server or payment gateways are overloaded, so the payment did not go through. Sometimes changing the browser helps, you can also try paying with a card from another bank (if you have one).

Error code: IPAY_RS_7032: the bank’s payment system is overloaded
Solution to the problem: I called the bank, they said that due to promotions on Aliexpress (a large number of requests), the payment system of the bank, which transfers money to Aliexpress, had crashed and advised me to try to pay later.

Error code: IPAY_RS_7777- Sorry, we are temporarily unable to process your order. Reason: Sorry, the payment was not completed. The system is temporarily unavailable. Please try to pay again. (Error code: IPAY_RS_7777)

Solution to the problem: This error often appears when paying for an order through the Aliexpress Mobile application, try updating it or paying through a computer/laptop. If this error appears on your computer, you can try changing your browser or just wait and try to pay later. To continue placing your order, log in to the Aliexpress website and simply go to the My Orders section and your product will be there in the list marked unpaid, click on it and you can try to pay again.

This error in 99% of cases pops up when the card cannot pass authentication, due to the fact that the ability to pay using this card on the Internet is not connected, so the payment does not go through (on the back of the card there is your bank number, just call the bank and ask if there is Is it possible for your Visa/MasterCard/Maestro card to pay on the Internet? If not, then usually within 5 minutes everything will be connected and activated for you for free, after which you will be able to pay online in any online stores without any errors. This function is disabled for security reasons. so that the grandson doesn’t take a card from his grandmother and buy for his entire pension, for example, VKontakte votes or some online games).

Often the error IPAY_RS_7777 is associated with cards of Sberbank of the Russian Federation, when paying by card, one-time SMS passwords are additionally required, but in order for them to arrive, you need to connect mobile banking, or rather register in the mobile banking services system or get a list of one-time passwords from an ATM, there are similar nuances in others banks, just call the bank and your issue will be quickly resolved, below is a screenshot of this error on the computer (in the Aliexpress mobile application for some reason it does not show and just writes the error IPAY_RS_7777)

Error code: ISC_RS_5100102051- For security reasons this process can not be continued. If you make a payment with your card and the page shows this error code, it means that your payment was declined for security reasons and it is recommended that you use other payment methods or a different card. (perhaps you have several cards and you pay for purchases with different cards or other people’s cards, although sometimes payment with someone else’s card goes through without problems).

The Aliexpress security system regards your account or payment as unreliable; perhaps you are using a card that does not belong to you or the same card in different accounts, which has aroused suspicion among the Aliexpress security service.

The easiest way to bypass the ISC_RS_5100102051 error is to use a different payment method or a different Visa/MasterCard card.

Officially, in order to resume the possibility of paying with Visa/MasterCard cards, you need to write a letter to [email protected] With the subject “Verification of an order on Aliexpress”, the following documents must be attached to the letter: If you used a personal card for the transaction, send a copy of your ID or passport, or if you used a corporate credit card (company card), you must also attach a copy of your business registration.

But that’s not all, you also need to prove that this is your card, so in the letter you need to attach another copy (scan) of the credit card on both sides and make a copy of the bank statement showing at least one payment via Aliexpress (you can take a screenshot of the screen from the online page banking). In principle, you can do without a bank statement, but this will be a powerful argument to prove that you are you. Information about this error recently appeared on Alipay (the payment system that processes all payments from Aliexpress), here is the info: https://icshall.alipay.com/hall/cateQuestion.htm?categoryId=596&type=KNOWLEDGE_BASE&helpId=152&language=ru_RU

By the way, this error has recently been observed among buyers from Crimea and when paying by any means, it is recommended in this case to wait and try to pay later, or when paying, indicate a different region in the delivery address and MUST write to the seller with a request to correct the region immediately after payment and agree, i.e. warn the seller that you will indicate the wrong address BEFORE payment (when you change the region in the delivery address, payment starts working and goes through without problems, it is advisable to indicate neighboring regions such as Krasnodar, Moscow, ...).
It is better to pay through the website or from a computer, and not through the mobile application or mobile version of Aliexpress (sometimes due to the Aliexpress application for Android/iOS, errors appear even when changing the region). You can additionally try to pay through the English version of the Aliexpress website, in some cases it helps to get rid of errors when paying.

New information has appeared, the Chinese additionally identify Crimean residents by IP, so in addition to changing the region, use an anonymizer, proxy or services for changing/replacing IP (there are thousands of such services on Google, it helps even if VK is blocked at work). So now no sanctions from Aliexpress are scary).
They say that the failure is due to an increase in the cost of delivery to Crimea, and also due to the fact that there is a partial lack of electricity (light) in Crimea, which directly affects delivery times.. Tech. Aliexpress support promises that payment errors will soon disappear and this is a system failure.

Error code: ERR_EMPTY_RESPONSE- Occurs when trying to log in to the site.
Solution to the problem: This can be solved by clearing the cache in the browser.

Error: Sorry, your payment was not successful! No money has been deducted. Reason: 5, Duplicate Order- order duplication.
Solution to the problem: The order may have already been paid, try going and looking at this information in the My Orders section. If the order has not been paid, you can try clicking the pay button which will be next to the order.

Error: Your account is temporarily unavailable due to security reasons- The account was blocked. Most likely you have not activated your account on Aliexpress, so your profile is blocked.

Solution to the problem: A link to activate your account will be sent by email when registering on Aliexpress. The link is active for 3 days, after which the account is blocked. But don’t worry, now Aliexpress has already lifted these restrictions, just rummage through your mailbox and find the account activation letter and follow the link provided in the letter. If you couldn’t find the letter, then there are a couple more ways to activate your account on Aliexpress..

If you manage to log in with your username and password, then go to the My Aliexpress section, then edit your profile, then click the edit button and only then will you see a button next to the email “click here to confirm” to resend the activation letter, this way you can confirm your email address (e-mail). But if you don’t log into your account at all, then under the error message there will be a link with the words “Appeal for account reactivation”, click on it, fill out the form and within 5 days you will receive a link to activate your account. Although it’s easier to register a new account, you’ll actually have to use a new email.

Error: Reason: An unknown error has occurred. Solution: Please try again later.- Unknown error
Solution to the problem: can be solved by re-ordering, this happens for various reasons, perhaps the session time has expired or there is simply a glitch on Ali’s website.

Error: Something went wrong. Please check your order history before attempting to pay again. This will help you make sure you don't pay for the same item twice.
Solution to the problem: Typically, such a sign pops up if your orders already have this product marked “Waiting for payment”, and you are trying to pay for the order through the product page. How to fix? Go to the “My Orders” section, find this order there (usually it is in first place) and click “pay” there. The fact is that if you get to the page with a choice of payment options, the product will automatically be saved in the “My Orders” section, and if something goes wrong, you can only pay for it from my orders (although you can also delete the product from the My Orders section by clicking on the basket icon next to the order)

Error:
Can't access the site
The server DNS address for icashier.alipay.com cannot be found.
DNS_PROBE_FINISHED_NXDOMAIN
This is a DNS server error, there can be 2 reasons, either the DNS records on the side of your provider have not been updated or there are temporary problems on the side of the Aliexpress DNS server. As an option, try logging in from your phone or from a different IP, or wait 1-24 hours.

Error: Error 404- page not found, product or seller’s store has been deleted or does not exist
Solution to the problem: This error happens in several cases, most often when there is an error in writing the link, it also happens if the seller’s store is deleted, the product is deleted, or you simply come across an outdated link.

If, for example, you bought a product, and the seller does not send the order for a long time, the parcel takes too long or the order protection time is running out and you want to contact the seller and when you go to the page with the seller’s store you get a “404 error”, then you can immediately safely open a dispute ( dispute), although you can try to write to the seller by clicking on the corresponding icon with the name of the seller in the My Orders section next to the purchased product. In principle, it happens that the product is sold out and the seller can delete the product, then this is completely normal, but if the page with the seller’s store is deleted (the link looks like this: http://ru.aliexpress.com/store/1202215), then most likely it was the seller the scammer and the Aliexpress administration will soon return the money you spent, although for peace of mind it is still better to open a dispute.

How to buy goods on Aliexpress for pennies and save on purchases?

Don’t forget that you need to buy correctly and wisely, so before purchasing, always check the seller using Aliexpress Seller Check so as not to buy a pig in a poke. Now we will tell you how to buy smartphones, mobile phones, tablets, jeans, T-shirts, clothes, shoes, electronics and much more on Aliexpress for literally pennies.
The whole trick is that in the Aliexpress online store there are constantly various sales and promotions, there are entire sections and headings that constantly give discounts for buyers on Aliexpress ().
You can also get a lifetime 7% discount on all Aliexpress products: permanent 7% discount on Aliexpress

Still have questions? ask your question in the technical support online chat or write it below in the comments

For various reasons, various errors may occur when paying for an order on Aliexpress. This page contains the most common errors that occur when paying for an order on Aliexpress. They can appear for various reasons, but each error has its own code, which helps to identify and solve the problem.

So, let’s figure out what error codes on aliexpress mean. Errors when paying for an order have their own code, usually starting with IPAY_RS_10001_ХХХХ, where the last four digits indicate a specific problem.

Errors when paying for an order on Aliexpress

  • Error code: IPAY_RS_10001_2906 – Sorry, the payment was not completed. Reason: The system is temporarily unavailable. (Error code: IPAY_RS_10001_2906) .
  • Error code: IPAY_RS_10001_2616 – not enough money
  • Error code: IPAY_RS_10001_2618 – Sorry, the payment was not completed. Reason: The operation is not authorized by the bank. (Error code: IPAY_RS_10001_2618)
  • Error code: PAY_RS_10001_2621 – Payment rejected
  • Error code: PAY_RS_10001_2626 – the order amount exceeds the limit/limit. Read more.
  • Error code: IPAY_RS_10001_2903 – The order amount exceeds the permissible card payment limit. Solution

Error codes on Aliexpress

We continue to study various errors related to payment for goods.

  • Error code: IPAY_RS_10001_3007 – The card number you provided is invalid. (Error Code: IPAY_RS_10001_3007) Suggestion: Please make sure you pay with a valid credit card. If the problem persists, please try again using a different form of payment or contact the bank or agency that issued your card.
  • Error code: IPAY_RS_10001_3010 Invalid security code.
  • Error code: IPAY_RS_10001_3012 Not enough money (Not enough money)
  • Error code: IPAY_RS_10001_3017 The card issuer does not allow this operation
  • Error code: IPAY_RS_520000500 Sorry, the payment was not completed. Cause The system is temporarily unavailable. (Error code: IPAY_RS_520000500) Recommendation: Please try paying again. If the problem persists, please contact Alipay customer service.

When making a purchase, they are faced with a problem - the impossibility of paying for the order. This happens due to various errors occurring on the portal. There are many reasons for failures in payment for goods; most of them occur due to high traffic on the trading platform.

I can’t order on Aliexpress - it gives an error: what does this mean?

When customers place an order, errors sometimes occur when paying for goods in the online store. As a result, the user cannot make a purchase. Most often, you do not receive a one-time code. For first-time buyers, this seems like an insurmountable problem. However, do not worry, this issue can be resolved using the following methods:

  1. Check to see if any system work is being carried out on the bank’s portal.
  2. View your account balance. Maybe there are simply not enough funds on the card to complete the payment transaction.
  3. Again, review the balance. Perhaps the money has already been written off, the order is already being processed, it was simply placed incorrectly due to a failure Aliexpress.
  4. If the bill remains unchanged, then it is best to repeat the payment process after some time, when the influx of customers has decreased.


IMPORTANT: Don’t worry if you paid for the goods several times (due to a malfunction of the portal Aliexpress.com). When the site works better, you will receive your funds back safe and sound.

Failed payment, Aliexpress server system error when paying: reasons

Problems with payment for orders on the trading platform are not uncommon. As a result, the buyer may see a particular error code. Next we will find out why it appears. Just before that, pay attention to the image below, where these codes are indicated.



Error codes when paying for goods with Aliexpress

As you can see, each error has its own digital value. Below is a detailed explanation of what these numbers mean:

  • 2606 - the transaction was rejected by the banking institution, this most often happens due to the fact that your card is expiring, or may have already expired.
  • 2618 - a number of reasons: Aliexpress cannot process the payment due to overload, your card does not support electronic payments or there are some restrictions.
  • 2616 — there is not enough money on your card.
  • 2621 — the card is not intended for online payments.
  • 2626 — overspending the cash expense limit established by the bank for one day
  • 2903 - the limit for today has been reached. The error often appears when making a second or third purchase, if there is an overspending on the card.
  • 2906 — unsuccessful payment due to a failure of the online store website on Aliexpress or technical work on the bank portal.
  • 2911 — exceeding the limit on the number of transactions performed. Banking organizations often set the acceptable number of online payments for goods per day. If you have made many purchases and paid for them one by one, this code may appear.
  • 2917 — unsuccessful payment, problems with the bank.
  • 3007 — error when filling out data.
  • 3010 — error when entering captcha.
  • 3012 — there is no required amount in the account.
  • 3017 — the bank prohibits the transaction.
  • 520000500 — it is impossible to complete the payment transaction due to server unavailability.
  • 7032 — banking system portal Aliexpress overloaded
  • 7777 — trading portal application error. Try logging into the site from a different browser on your computer.
  • 5100102051 — payment for a purchase is not allowed due to customer suspicions of fraud. Perhaps you are paying for goods from different cards from the same account on Aliexpress.


IMPORTANT: Sometimes non-standard errors appear. To eliminate them, just clear your browser cache and try again.

What to do if there is a system error when paying for an order on Aliexpress?

Payment problems need to be resolved in various ways. It all depends on the type of system error.

  1. If the banking structure rejects the transaction ( code: 2606), then first check the expiration date of your card and whether you entered the data correctly. If the error occurs again, then contact your bank to resolve the problem.
  2. If there is an error with code 2018 or try payment again a second time, just enter the data carefully. Or check with your bank about the card.
  3. Error in payment for goods - code 2616 speaks for itself. The buyer needs to top up the card, as there are not enough funds for payment.
  4. If there are error codes 2621 , 2626 , 2903 , 2911 , 2917 , then only specialists at banking institutions will help you solve problems with your card.
  5. In cases where system errors appear related to the operation of the online portal Aliexpress, wait until the site improves its operation and make a second payment for the goods by card or e-wallet.
  6. When the error appeared code 5100102051 , you will have to write by email [email protected] , make a note: Checking the order. In addition, you need to attach screenshots:
  • Passports
  • Cards on both sides
  • Screenshot of a statement showing a payment made from this card for an item on Aliexpress


IMPORTANT: When you send your card details to the contact center Aliexpress, then do not show the full plastic card number on the screen. Hide the last four numbers. Leave the first eight, the last four. And on the reverse side close the last three. This way you will protect yourself from fraud.

Video: Problem with payment - Aliexpress

Or if you are doing this for the first time, there is always a chance that a problem will arise when paying for the purchase. There are quite a few reasons why such situations happen. Usually the payment is not accepted by the system due to a system failure that occurs due to overload. Let's discuss what are the main reasons that are an obstacle to making a payment and how to eliminate them.

Why does it give an error when paying by card on Aliexpress?

Errors when paying on Aliexpress

Sometimes, when users try to make a transaction, they do not receive a one-time confirmation code, and then a logical question arises - what to do about it? First, you need to put aside all panic and do the following:

  • Open your personal account on a banking website or an electronic wallet
  • Check whether the money has been debited, as sometimes the code simply does not arrive, but the payment is processed
  • If the payment did not go through, try repeating the process a little later; perhaps the system is too busy and cannot process the payment
  • If you paid several times for one order, the site administration will return your money, but this may take more than one day.

Failed payment: reason - Aliexpress system error

Payment by card does not work on Aliexpress

In some cases Aliexpress It turns out that there is absolutely nothing to do with it and payment errors happen due to the fault of the buyers themselves. Here are the most common reasons:

  • There are not enough funds on the card. During payment, the password is not received and the order cannot be finalized. Accordingly, in order for the problem to be solved, you need to top up your account with the required amount.
  • The bank rejected the payment. Usually this error appears if the card has expired or you wrote something incorrectly. If all the details are filled out correctly, then in this case the reason may already be on the bank’s side. In this case, contact the bank's contact center.
  • The operation is prohibited by the bank. This situation sometimes occurs with cards Visa Electron or Maestro. The bottom line is that banks are trying to protect customers from scammers on the Internet and therefore prohibit online shopping outside Russia. Thus, if you try to pay for an item abroad, the transaction will be automatically blocked. As an option, you simply have the service of paying for purchases via the Internet disabled. In this case, you just need to activate it with the help of bank employees.
  • Transaction limit exceeded. Each bank or payment system sets certain limits for transactions. If you have already exceeded the permissible threshold within a day or month, you will not be able to pay for the purchase. To increase the limit you need to contact the bank or use another card.
  • Suspicion of fraud. Sometimes banks, instead of limiting amounts, set a limit on the number of transactions performed. If you withdrew money during the day and paid in a store, then your online purchase may be rejected because the number of transactions has reached the maximum number.
  • The bank system is overloaded. If on Aliexpress There is a major sale, then there are more customers and, accordingly, orders on the site these days than usual, and therefore the system does not always cope with a huge number of transactions. In this case, you just need to wait a little and try to pay for the order again.
  • SMS notification is not connected. As a rule, payments for Aliexpress confirmed by entering a code from an SMS message. Accordingly, if notification from the bank via SMS is not connected, then you will not receive a password. To resolve the problem, activate the appropriate service.
  • Wrong payment system selected. Even if you have all indicated the rule, but you made a mistake with the payment system, then Aliexpress will not accept payment.

Aliexpress server or network error when placing and paying for an order

Error when paying on Aliexpress

In some situations, the problem is on the side of the Aliexpress. The system may be temporarily unavailable. There is no need to do anything special in such a situation. You just need to wait a little and make the payment again. If the error does not disappear after some time, contact the site administration.

Another common reason is high system load due to the large number of purchases made at one time. The payment acceptance service may not always work correctly. This error can also be seen during scheduled or technical work. Try making a payment using a different method or restart your browser.

Why there is a payment error on Aliexpress - other reasons

Other reasons for errors when paying on Aliexpress

Some users receive the following message when paying: "It is temporarily impossible to process the order". Usually the error appears in the mobile application. To ensure that the order is completed correctly, you can use your computer to complete the operation.

If you saw the inscription "Payment declined for security reasons", then this indicates that the administration Aliexpress thinks you are a fraud. In this case, you can solve the problem as follows:

  • Send a letter to the site administration and attach documents to it to prove that you are really the owner of the bank card
  • If your card is corporate, then additionally attach a business registration certificate
  • You also need a statement of recent card transactions with at least one transaction made in favor of Aliexpress

Non-standard problems when paying on Aliexpress

Error appears very rarely ERR_EMPTY_RESPONSE. It appears when you log in to Aliexpress at the time of payment. To fix it, clear the cache in your browser and try logging in again.

Also, a payment error may appear when paying for the same order again. The point is that withdrawals and deposits do not occur simultaneously, but Aliexpress It takes time to check the translation. Therefore, you should not rush to pay for your order a second time if you see that the payment has not yet gone through. First of all, check your card balance and wait a bit. In rare cases, the payment may take up to three days to process.

When making a purchase, the user may receive a notification that his account has been blocked and payment has been cancelled. This may happen if you did not confirm your email when registering. Therefore, it is worth looking for a letter in the mail and going through activation.

If you don’t have a letter, then on the error page select "Appeal for account reactivation" and you will receive a new activation link within a few days.