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My smartphone is broken, how to get phone numbers. How to extract information from a broken phone: several simple ways. The phone connects to the computer, but is not detected

25.05.2017 21:27:00

After purchasing a new phone, the user inevitably has the question of how to transfer contacts from the old gadget. In the case of photo and video files, everything is simple - the data is simply copied to the SD card. But what to do with hundreds of numbers in the phone book?

Manual rewriting of numbers is unlikely to work here. This is too long, and there is a possibility that you will make a mistake in one or another figure. If you transfer contacts, a computer or laptop will come to the rescue. But how to transfer contacts from your phone to your computer? You will find the answer in our article.


There are three main ways to move contacts on your PC:

Method 1. Through a Google account

Each Android smartphone user must have a Google account, which can be used to install and update applications. Through your account, you can copy numbers in two stages.

Before you transfer contacts from your phone to your computer, you need to synchronize:

  • Login to your smartphone settings
  • Select "Accounts"
  • Click on the Google item or add it using the command in the list
  • Set the switch next to the “Contacts” item
  • Click on the menu in the upper right corner
  • Click "Synchronize"

After this, you can proceed directly to copying numbers. This happens using the settings of the “Contacts” system application. This program has an export and import function. All numbers are packaged into a vcf file, which can then be sent by email:

  • Launch the Internet on your smartphone
  • Open "Contacts"
  • Click on the drop-down menu
  • Select Import/Export
  • Specify a SIM card or internal memory as the export source
  • Select email address
  • Specify contacts to transfer

After a few seconds, all contacts will be reset to email. They can be left in the email box or transferred to the PC memory.

By the way, numbers from the phone book in the form of a vcf file can be copied to an SD card, and then transferred to the computer’s hard drive via a card reader. In this case, it is important that there are no applications installed on the card that will be removed after it is removed.

Method 2: How to transfer contacts from your phone using USB via a computer

If you need to transfer contacts from your phone urgently, but there is no time to synchronize with your Google account, you can copy the phone book to your PC via USB. To do this, you first need to move all the numbers to the memory of your mobile device:

  1. In Android settings, open Contacts
  2. Select import/export
  3. In the “source” field, select a SIM card
  4. Designate your phone memory as a storage location

Now contacts from the phone memory can be transferred to the SD card as a vcf file. Make sure that the copying was completed correctly and connect the phone to the PC using a USB cable:

  • In the USB startup menu on your phone, assign file transfer
  • Open the folder with disks on your PC
  • Find your phone in the list
  • Go to internal memory
  • Copy the business card file to PC memory

Method 3: How to copy contacts through third-party programs

The “Applications” section on the Play Market contains hundreds of programs that can be used to copy phone numbers to your computer. Despite the differences in settings and interface, all these applications have one thing in common - the principle of creating a vcf file into which contacts are packaged for sending to a PC.

Having tried several programs for transferring contacts, we decided to recommend to our readers the AirDroid service, which allows you to remotely control your phone from a PC. An account in this service is created in three steps:

  1. Open the official website of the service and register
  2. Install the AirDroid application on your mobile device
  3. Sign in to your account


Let's imagine a situation: by some accident, your smartphone fell or was crushed so that its display does not work. It doesn’t matter at all how: it may not respond to touches or not show information (in whole or in part).

Is it possible to save important information from this phone? We are talking, first of all, about the phone book: after all, collecting a contact database manually is quite a task.

Ways to save data from a smartphone

If your smartphone does not respond to any manipulations with the display, this is not the end. Do you have a computer or other devices at hand? Then you have a chance. Follow one of the given methods.

Use ADB (Android Debug Bridge)

Install this program on your computer, and you can connect your smartphone via USB and control it from your computer. An important condition: the smartphone must first have .

If the conditions are met, then the easiest way is to connect the affected phone with a cable, call the command line and enter adb pull /data/data/com.android.providers.contacts/databases/contact2.db /home/user/phone_backup/ to copy the contact database file to your computer. Subsequently, copy this file to the appropriate folder of the new smartphone.

Connect a Bluetooth mouse and an external display to your smartphone via MHL

This will compensate for the lack of a working screen. However, for this it is necessary that the mouse connection has already been pre-configured, and MHL technology must be supported at the hardware level. Therefore, such a witty method is suitable for few people.

Replacing the display

The most expensive and time-consuming, but most effective way: replace the display. It’s good if your model is popular: then spare parts for it can be found at any decent service center. For exotic smartphones, the display will most likely have to be ordered through online stores, often from abroad. But in the end, you won’t have to spend money on a new smartphone.

When you don't need a phone

In most cases, the smartphone itself is not needed at all to restore contacts. All you need to restore your phone book is your Google account.

The easiest way to find your phone book is at www.google.com/contacts. To sign in, you'll need the Google account you used on your phone. By opening the page, you will have access to all entries. Gmail also allows you to access your phone book.

If your new smartphone is a modern Android model (as well as an iPhone or Windows Phone), then there is no problem at all. You don't need an old smartphone or a Google web page to do this. The algorithm is simple:

  • find the “Accounts” section in the settings
  • add your Google account there
  • turn on synchronization
  • ready!

Be ready!

If such a problem has not yet happened to you, but you want to be prepared for any surprises, then you should worry about the possibility of saving data in advance. To do this, we recommend the following measures:

  • Enable USB debugging in Android settings. This is necessary to access your smartphone from your computer if necessary.
  • Enable server synchronization (primarily with Google). When creating a new contact, choose to save it in your Google account rather than on your phone.
  • Periodically make a backup of your contacts in .vcf format, which can later be restored on almost any phone. Modern versions of Android have built-in import/export tools. Save the resulting file on a memory card, on your computer, or send it to yourself by email.
  • Buy a good smartphone case! This will reduce the risk of mechanical failure.
  • And don't forget about saving your most important contacts to your SIM card. This is the fastest way to start a new telephone life, not from scratch.

Enter the sum of the numbers from the picture *:


26-01-2018
13 o'clock 27 min.
Message:
Thank you very much, otherwise I was about to change the screen for the sake of contacts. The methods are obvious, but I didn’t think of them myself)

11-11-2017
13 o'clock 56 min.
Message:
my phone works well

07-04-2017
10 p.m. 40 min.
Message:
If the display is broken, nothing can be seen. How will you copy?

16-04-2016
15 o'clock 10 min.
Message:
Hello! Tell me, is it possible to restore the numbers if they are on the phone itself and the screen is broken?!

07-04-2016
17 o'clock 11 min.
Message:
hello please help me, my phone screen is broken and I can’t see it. I downloaded the Nokia PS Suite application but my USB mode on my phone was not changed so it didn’t work. how can you look in this case

31-10-2015
17 o'clock 57 min.
Message:
Nokia since 2-01 the display is broken, I don’t remember from memory where there is a marking function to copy contacts to the SIM

24-09-2015
2 p.m. 33 min.
Message:
Peter, try downloading and installing the Kies program on your computer, then connect your phone and look at your contacts. The link to download the case program can be found in the menu on the left by clicking on the "Samsung help" link.

24-09-2015
13 o'clock 58 min.
Message:
The screen on SAMSUNG S 4 is broken. You need to look at the contacts in your notebook. HOW TO DO IT???

12-08-2015
19 o'clock 08 min.
Message:
Many thanks for the help. the program really works, no problems arose

21-07-2015
20 o'clock 59 min.
Message:
How to confirm connection to PC if the screen is black on Nokia X

20-06-2015
20 o'clock 51 min.
Message:
Alexey, if you insert a SIM card into an Android and if you are sure that the contacts are in the SIM card, then you need to set it in the Android settings so that all contacts are displayed.

20-06-2015
12 o'clock 10 min.
Message:
The screen on the Samsung Galaxy phone burst, I pulled out the SIM card, I know that the numbers are all in the SIM card, I inserted them into the new phone, but they are not there, how to get them out of there, took them for repairs, they said the Chinese version, THROW OUT, there are just very important numbers there

01-05-2015
2 p.m. 58 min.
Message:
Hello, the screen of my Sony tablet is broken, I want to see what’s going on with it (I want to know what’s going on inside it, is the screen broken or the openings with the system). HELP ME PLEASE!

01-10-2014
15 o'clock 52 min.
Message:
how to connect if the sensor is broken and you need to confirm the connection to the PC on the screen?

06-09-2014
07 o'clock 25 min.
Message:
The buttons on the Samsung b7722i phone do not respond, how can I view important notes on my phone via a computer?

09-08-2014
20 o'clock 57 min.
Message:
You can use the Nokia PC Suite program to copy contacts to your computer, and then to another phone.

07-05-2014
08 o'clock 11 min.
Message:
The touch screen is broken but the screen itself is intact and the sensor is half faulty. Please tell me how to copy contacts from the phone memory to the SIM

If the phone in your hands is not new and it already has a Google account, then you will first have to go to “Settings” and click on the “Add account” button. On older versions of Android it may be under Accounts and Sync, but as of version 4.4 KitKat it is on the main Settings page. After adding an account, click on it (it will be in the “Google” menu in the “Accounts” section) and select what exactly you want to synchronize with this device.

If you do not want your account to be subsequently linked to the phone on which you do this, then you can delete the account link after you copy the contacts to your phone (or even just to your address book). To do this, go to “Settings”, enter the “Google” menu, select an account, click on the “Menu” button (three vertical dots or a physical button on your smartphone) and click on “Delete account”.

Regardless of which of the two methods you used, wait a few minutes and enter the Contacts app - most likely, the contacts will already be downloaded to your phone. What to do with them next is up to you.

Let's start with the contact list. If your phone runs on Android, then log into your Google account, the login is the same as in the Play Market. In the upper left corner there is a Gmail switch, from which you get to Contacts. Select "Contacts" and check if the recipients you want are in the list. If there are, then import them through the Tasks function.

iPhone and iPad owners can go to iCloud.com. The login is an email, and the password is the same as for the iCloud account that was used on the iPhone or iPad to access the App Store.

iTools

All data from iPhone and iPad is stored in iTools in backup format. It is recommended to do them before each update, then photos, videos, SMS and other types of content, including recordings of telephone conversations, will always be available in the iTools online storage.

Android: USB, wifi, or Bluetooth

If contacts are not stored in accounts, or access to them is lost, or if you need other data from Android, then we try to synchronize the phone with the computer via USB, wifi, or Bluetooth.

MyPhoneExplorer allows you to manage your device from your computer. For some phones, charging mode is turned on by default when connected to a computer. You can bypass it when the screen is turned off, broken, or the touch screen is not working by pressing the f1 key. We get into the file system and copy images, phone book and other data, including SMS

SMS

To restore and copy SMS messages and call logs, there are applications such as SMSBackup & Restore (download on google-play https://play.google.com/store/apps/details?id=com.riteshsahu.SMSBackupRestore&hl=ru) , CallLogsBackup (download on google-play https://play.google.com/store/apps/details?id=com.softrelay.calllogsmsbackup&hl=ru) . These programs will help you recover SMS messages on your phone if they are lost and make backup copies if your phone begins to malfunction and there are fears that it may completely break down at any moment. These programs are also convenient to use when changing your phone: you will still have access to all correspondence.

To copy data, you can use the androidscreencast remote control program http://code.google.com/p/androidscreencast/. It is installed on the computer. To use you need to connect your phone via USB. The program makes it possible to save all data stored in the phone's memory.

OTG cable

If the phone's sensor does not work, you can regain control by connecting a mouse via an OTG cable. Instead of reacting to touches, the phone will respond to mouse clicks.

Device won't sync

If the phone turns on and off cyclically, or turns on, but the computer does not see it
- turn to the advanced launch mode. We insert the microSD card, hold down the power and volume up buttons, go to the Systemrecovery menu, select the backupuserdata line and copy the data to the microSD card.

If phone:

  • turned off and won't turn on
  • not charging,
  • Charging is in progress, but when disconnected from the power, the phone immediately turns off (in this case, you urgently need to copy all the necessary data from the device).

Try changing the battery. If it doesn’t work, then a full diagnosis is needed.

Also, firmware or non-licensed updates can cause malfunctions in the phone’s operation, including the inability to use the device. In this case, there are quite a lot of options for causes and consequences and it is better not to take risks and contact the service.

There are times when a phone cannot be repaired, but the data stored on it is needed. The most radical way: desoldering the memory chip. This is a complex procedure that requires specialized equipment. Also, after removing the chip to copy information, it must be installed in a working device.

In principle, all phone breakdowns can be divided into two categories:

  1. Damage to the software (malfunction, low-quality/unlicensed firmware, virus, etc.)
  2. Hardware failure (crashed, drowned, touchpad turned off, screen does not light up, microcircuit burnt out, etc.)

In some cases, the first category of reasons can be dealt with at home, without having any special skills in repairing phones. The latter most often require special knowledge and experience. If the phone malfunctions after falling or falling into water, then most likely the problem is in the hardware. But the screen that refuses to turn on raises questions. It is often difficult to understand whether the root of the problem is a software failure or physical damage. High-quality diagnostics will help you decide.

Our service center has been working with all types of breakdowns and damage for many years. Not only our extensive experience, but also advanced equipment helps us determine the cause and bring the device back to life. You can order only diagnostics and, based on its results, decide: leave the phone in service, or try to solve the problem yourself.