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SIP providers. The best VoIP providers. Comparison of tariffs and services of SIP operators

The most widespread messenger in the world with a closed protocol. Provides video communication and video conferencing for up to 10 people. Allows you to make calls to regular phones and receive calls. There are versions for mobile devices.

Service for business communications. Consists of Meet applications (for group video calling) and Chat (for creating group chats). Works on mobile platforms.

Mobile VoIP application for iPhone. Integrated into the address book and authorized by phone number. Allows you to make free calls in high quality between smartphones with Viber installed. You can call regular and mobile phones at low rates.

Virtual PBX and IP telephony service. Provides multi-line number, voice mail, voice menu, intelligent call routing, conference calling, fax reception to email, call recording

Virtual PBX for business. All the necessary functions of an office PBX are available for use: forwarding, black list, voice mail, multi-level voice menu (IVR), etc.

Telecommunications operator. Virtual PBX. Multi-channel numbers in code 495, 499, 812 and 8800, voice menu, call management (IVR), recording and storage of conversations, integration with CRM, FMC SIM cards, Call API auto-dialer protocol, notification of missed calls and other 80 functions for business telephony

IP telephony service + virtual PBX. Large numbering pool in 80 countries and 90 Russian cities, as well as tool-free numbers in 60 countries. PBX functions include internal numbers, voice menu system (IVR), call transfer, call interception, call forwarding to mobile, receiving calls from the site, voice mail, receiving faxes, answering machine, call waiting mode, statistics and call recording system

Telephone operator based on VoIP solutions. The main range of services it provides includes: provision of virtual telephone numbers to subscribers; installation of multi-channel city numbers in offices; use of numbers starting with 8-800; implementation of virtual PBX service

In order to start using IP telephony, you need to decide on the choice of a software client - this is the most affordable dialing option. A good SIP client will provide ease of making calls, receiving calls and storing contacts. What qualities should softphones have? How to choose the best client for IP telephony? Our detailed review will help answer these questions.

The best SIP clients for Windows

The most common operating system is Windows. Therefore, there are quite a lot of SIP clients for this operating system. We will add the following programs to the list of our most popular clients:

  • For free;
  • QIP Infium.

Let's look at them in more detail.

The 3CX VOIP Phone softphone for Windows is one of the most popular SIP clients. The advantage of the program is its light weight, which ensures fast downloading on any channel. After launch, a nice interface will appear on the screen, resembling the most ordinary mobile phone. When you first start the program, you will be prompted to add an account.

3CX VOIP Phone supports multiple accounts at once, which is useful for those who use the services of several providers at once.

If you downloaded 3CX VOIP Phone from the official website, you should add the Russian language - this is done in the settings, which are called up using the middle button (as on Android smartphones). What is the functionality of this program?

  • Ability to make video calls;
  • Status setting – available, out of office, auto answer, forward to voice mail;
  • Ability to make calls on several lines at once;
  • View call history;
  • Recording conversations to a file;
  • Speed ​​dial support.

The program is quite simple, but its Russification suffers - some items still remain in English. When we go into the settings, we will find that there are very few of them. Users can select sound devices and a camera, determine the behavior of the program when the computer is in various modes, and set noise suppression. Here you can set the appearance of the program - there is support for various skins.

Zadarma

Zadarma is the simplest and most intuitive IP softphone. We can say that this is the simplest SIP client for Windows. The program itself is in Russian, although some items are in English. An undoubted advantage is that this phone can request and display the balance on the account being used. Display of access numbers is also supported. It should be said that the program is focused on the SIP provider Zadarma and works only with it. Only one account is supported.

When setting up this program, you specify the login and password for your account on the Zadarma website. Authorization by SIP ID is not supported.

The X-Lite softphone has an English-language interface and a rather pleasant appearance. There are large digital buttons right on the main screen - you won’t be able to miss them. Below, contacts and favorite numbers are selected, and call history is displayed. The status is set a little higher, and a window for exchanging text messages is also called up there. The volume control and contact search bar are also located here.

There is practically nothing in the program settings - here you can edit sound alerts, select sound devices, and set codecs to work with certain providers. Here you select the language that needs to be downloaded and installed separately. Account settings (and one) are located in a separate tab, here you can perform fine-tuning.

Zoiper SIP client is available in three types:

  • Free version;
  • Business version;
  • Individual version.

The free version of the client is available to all users, but it is somewhat limited in its capabilities. The business version includes support for additional audio compression algorithms, improved and expanded work with contacts, integration into the browser, file transfer function and conference calling. The cost of the program is 33 euros. The individual version is paid, here branding is carried out for the customer, it is possible to order additional options and individual designs, and the balance is displayed. The cost of this version is calculated individually.

The free version of Zoiper supports SIP, IAX and XMPP protocols and can work with multiple accounts. Contacts are stored locally or on Zoiper servers, in a searchable global address book. The Russian language is already included in the starting distribution. The settings are very, very rich, the program can be customized to your liking. Program functionality:

  • Video call support;
  • Generation of comfortable noise;
  • Noise suppression;
  • Skin support.

There is no forwarding in the free version, and there is no advanced work with contacts. The interface is not very convenient and not very beautiful. It is also too intrusively suggested to purchase the business version - there is a note about this literally at every step.

The popular multi-protocol messenger QIP Infium contains a module for working with SIP telephony. The setup comes down to entering your account data and selecting the necessary codecs. The interface has a simple panel with dial-up, and it is possible to connect a USB phone. The ability to quickly access the provider's services is also implemented, but it does not always work - it probably all depends on the settings.

This “dialer” is suitable for those who do not want to clutter up their RAM with additional applications. But you need to remember that there is no additional functionality (except echo suppression) here.

Clients for other OS

You can use IP telephony not only on a computer, but also on a smartphone. The optimal SIP client for Android is 3CXPhone - VoIP/SIP phone, it can be downloaded via Google Play. The program is very functional, fast and has a pleasant interface. The disadvantage is the lack of Russian language.

If you use the Zadarma service, we recommend that you download the Zadarma application for Android from Google Play. The program is easy to configure, can show the cost of calls, and can replace a standard dialer. This is an ideal client for Zadarma, which does not load the smartphone and does not lead to rapid battery consumption. The interface is Russian-language, displaying service information is provided– balance, tariff, user data.

The most popular SIP client for iPhone is the 3СXPhone program. It can work with multiple accounts and has great flexibility in settings, like its Windows counterpart. It is not surprising that this SIP client has become the most popular. The ForFone client is also in demand - the program has a clear interface, allows you to communicate by voice and in chat mode. The disadvantages include the fact that it is focused on working with the SIP provider of the same name.

Comtube subscribers will be able to use applications from their provider - they can be found in the AppStore. To make calls, you need an IP-Phone program, similar to the programs for the above-mentioned platforms.

Comparison table of SIP clients

Conclusion

The most convenient and functional SIP client for Windows is 3CX VOIP Phone. Here we see flexibility of settings and pleasant interface, as well as a convenient contact book with quick access assignments. To work with Zadarma, we recommend using Zadarma.

A client who just made a similar request will help you figure this out. An online store needs to organize telephony. The main task: to do this as cost-effectively and efficiently as possible. Calls will be handled by 5 employees working on 2 numbers.

Outbox:

  • Moscow number 495/499.
  • On average, for 5 people there are 150 calls per day (7.5 hours of conversation).
  • 105 calls to mobile phones in Moscow (75%).
  • 23 calls to urban Moscow (15%).
  • 22 calls to mobile phones throughout Russia (15%).

Inbox:

  • 8-800 so that customers can call for free.
  • The number receives an average of 100 calls per day (5 hours of conversation).
  • 70 calls from Moscow mobiles (70%).
  • 10 calls from Moscow city centers (10%).
  • 20 calls from mobiles from all over Russia (20%).

In addition to the numbers you will need:

  • amoCRM integration to record customer information and conduct transactions.
  • Distributing the call to the responsible person so that the client always communicates with a familiar employee.
  • Recording conversations so that the manager controls the work of managers.
  • A call back from the site so that the client can leave his number and they will call him back.

Now let’s calculate what you can get and for what money. Let's consider which operators customers choose and how much their communication costs.

Operators

Let's analyze which operators are popular among onlinePBX users.

Popularity of telecom operators in onlinePBX

Let's find out prices for numbers 495/499 and 8-800. We will consider basic tariffs, without packages.

Let's calculate the costs for each operator per month:

  • Multifon Business - 16,650 rubles.
  • Zadarma - 22,500 rubles.
  • onpbx - 23,500 rubles.
  • MCN Telecom - 24,500 rubles.
  • Telfin.Office - 25,000 rubles.
  • Mango-Office - 25,000 rubles.

Outgoing communication expenses per month

The most budget-friendly solution would be Multifon, which has a significant drawback - very low stability. Over the past 12 months, we have recorded 11 massive outages lasting more than two hours. The largest was recorded in January 2017, when Multifon was unavailable for 9 days. There is no need to explain how much loss 9 days of downtime will bring.

Now let's look at the 8-800 number, which will only work on incoming calls.

Let's calculate the costs for each operator per month.

  • MCN - 25,000 rubles.
  • onpbx - 26,500 rubles.
  • UIS - 27,500 rubles.
  • Telphin - 29,000 rubles.
  • Zadarma - 30,500 rubles.
  • Mango Office - 31,500 rubles.

Expenditures on incoming communications per month

In terms of the cost of incoming calls to 8-800, the cheapest were MCN and onpbx, which provide reliable and high-quality telephony.

We ourselves at onpbx use MCN numbers. Over the past month, our employees received and made 20,000 calls for 72,000 conversation minutes. With this volume, it is very important to have a communications provider that works smoothly and transmits voice without distortion or interruption.

The most expensive solution was Mango Office.

Virtual PBX

In onpbx, an online store with 2 numbers and 5 users can use the “Basic” tariff, where for 2,500 rubles per month the client receives:

  • Ability to connect an unlimited number of numbers within one tariff
  • Convenient, intuitive interface that will be easy to understand
  • Integration with the end-to-end analytics service Roistat, and transfer of the call source (UTM tags)
  • Free call from the site
  • Unlimited call recording
  • Test period for 2 weeks
  • Free API and webhooks
  • Webphone built into amoCRM
  • Full integration with amoCRM, which can automatically:
  • Create contacts and deals for incoming and outgoing calls.
  • Create deals only for the ones you missed.
  • Create deals in the unsorted.
  • Create tasks for the responsible employee if his client called.
  • Close tasks if they are called back.
  • Allow comments during and immediately after a conversation.
  • Send the result of the call.

Equipment

The cheapest and most accessible equipment for making calls will be a headset. The average price is 1000 rubles. To provide for all employees, you will need only 5,000 rubles.

onpbx recommends purchasing the Plantronics .Audio 628 headset, with high-quality sound, a noise-cancelling microphone, ease of use and build quality. The cost as of July 2017 is 2,700 rubles, for 5 employees - 13,500 rubles.

Plantronics .Audio 628

Headsets will free up managers' hands to conveniently enter information into amoCRM during a call.

onpbx also provides a softphone built into amoCRM, which does not need to be installed or configured. An employee can receive and make calls immediately after logging into amoCRM.

If you need landline telephones, then you can pay attention to: Yealink SIP-T21 (for 5 employees will cost 16,000 rubles) and wireless Panasonic TGP600 - (for 5 employees 23,500 rubles)

You can read more about the equipment in ours.

Choice

Large Internet telephony operators provide telephone communications of equal quality, while the difference in price is insignificant. It is more than possible to organize cheap and reliable telephone communications. You can choose from the options provided.

Multifon stands apart, which, although it is the least reliable option, provides the cheapest connection, and a large number of customers shows that many are willing to sacrifice a slight deterioration in quality and reliability by reducing costs. It is precisely because of the ambiguity of the decision that we will not consider this option.

If you, like the client from the article, are in Moscow, then Zadarma is suitable for calls throughout Russia, both to mobile and landline phones, Telfin for calls to Moscow landlines, and MCN for calls to Moscow mobile phones.

8-800 for all incoming directions, the cheapest option will be a number from MCN.

As a result, the client chose onpbx numbers because of convenience and price - there is no need to enter into additional contracts, the numbers are connected automatically after purchase. If you need to purchase several more numbers, the subscription fee for the PBX will not increase, and the cost of communication will be one of the lowest on the market.

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IP phone rating

Sip telephony shows steady growth every year and is increasingly replacing the analog communication system. The advantages of IP telephony for business are undeniable, as it raises management culture to a new level and helps to significantly save on calls. To properly organize and reveal the full functionality of IP telephony, it is necessary to use special equipment: SIP phones. In this article, we have compiled a rating of the best-selling Sip phones, dividing it into types: budget models, sip handsets and premium models. As information sources, we used sales statistics from large online stores, as well as the work of the consulting agency J’son & Partners Consulting, which specializes in researching IT technology markets.

Budget IP phone models

A telephone with a base that allows you to register up to 6 dect handsets and carry out three conversations at the same time. The important features of this phone include a fairly strong signal level.

The phone base allows you to register up to 8 dect handsets, and the phone also differs from the TGP500 model in its color display.

The phone base allows you to connect up to 5 Dect handsets, which can make four calls simultaneously. Independent and easy setup of each handset, high-quality color display, excellent range. All of the above features are reflected in the price of this model.