Top up your at home account with a bank card. Home Net Telecom office, communication stores, retail chains. Registration and login to your personal account

The Internet now fills a large part of people's lives; it is difficult to imagine a day without its tips and interesting pages. This is why it is so important to find a reliable and modern provider who would take care of its subscribers. This Home offers excellent rates and makes its services accessible to everyone.

This is one of the largest providers that operates in St. Petersburg. The length of its network reaches 2 thousand km. The company not only has its own backbone network, which uses a ring topology for data transmission; it also has the ability to not only reserve its own communication channels, but also external Internet connections.

at-home.ru— official website of the provider At Home

The At Home network is connected to both Russian and foreign operators, this ensures high speed and quality of data transmission. The connection speed to the main access points is 10 Gbit/sec.

To ensure mutually beneficial communication with its customers, the company offers them favorable rates and availability of services. She has developed a service - a personal account at Home, in which you can remotely manage your funds and connected services.

Creating a personal account

Authorization of the client on the site will not take much time, you will need to create your account, for this you do not need to fill out long forms, it will be enough to visit the provider’s office and conclude an Internet connection agreement with him. After signing the agreement, the company specialist will provide all the necessary details to enter your personal virtual account.

As such, registration is not required; as soon as possible, you can log into your account and enter your login and password.

https://billing.at-home.ru— entrance to your personal account at At Home

You can access your At Home personal account on the official website by clicking on the “Personal Account” tab in the upper right corner, and after entering the data provided by the provider, you must confirm your actions by clicking the “Login” button.

If you lose your registration data, you can restore it by selecting the “Remember login and password” tab on the authorization page. To find them out, you need to enter:

first and last name of the registered subscriber;
personal account or agreement number.

Personal account features

By registering in your personal account at At Home, you can perform the following actions:

Make payments for services. To do this you will need a bank card number. In the payment section, you must enter all the requested data, including card details, then confirm the payment. Online payment is carried out through the St. Petersburg Social Commercial Bank, which carries out payment transactions without commissions, funds are credited to the account instantly. You can also make payments using electronic money from Yandex. Money and WebMoney.
Receive information about your balance, your accounts, debt and required payment for services.
In your At Home personal account, you can independently change your tariff plan to a more profitable one, for which you need to go to the “Tariff Plan Designer”, there you will get acquainted with the current services and, if necessary, change them.
Take part in promotions and take advantage of special offers.
Use a temporary account freeze, which is convenient if the client is temporarily absent or temporarily stops using the services of the provider.
Take advantage of the advance payment scheme for services when the balance goes into the minus.
Get acquainted with the history of the movement of funds in the account: their receipt and debit.
Track points received through the bonus program.
When you enter your account, a reminder is activated to top up your account if it moves towards a zero balance.
Connect new services and options: “Vacation”, “Turbo button” and “Subscription”.

For various controversial issues, you can contact the support service, and if necessary, change the input data yourself.

I thought that since the question arose, I could put the information in a separate post.
It may be useful to many.

The official one is from the news from the At Home website.

Since 2012, a telecom operator has been operating in St. Petersburg using the previously widely known Nienschanz-Home brand. This telecom operator has nothing to do with either At Home Home Networks in general or with PiN Telecom in particular.
To clarify the situation, let's look at history: in 2009, a new home network, Nienschanz-Home, was added to the home networks of the PiN Telecom company (which at that time included the Anthil and General Net networks). In 2010, this network was rebranded and the name was changed to “NNZ-Home”. In November 2011, all home networks of the PiN Telecom company (Anthil, NNZ-Home, General Net, WELL-COM and Alfa-Telecom) were united under the common brand Home networks "At Home" " From this moment on, the provision of services and acceptance of payments are carried out by PiN Telecom under the At Home Home Networks brand.
Thus, the Nienschanz-Home brand, launched on the market in 2012 by the N-Region company, has nothing in common with the Nienschantz-Home network that existed before 2011. In this regard, we recommend that you be careful when choosing a telecom operator when paying for services. We remind you: all services are provided by PiN Telecom LLC under the At Home Home Networks brand.

From me personally, as an employee of At Home
Just for general information: the equipment of the first "Nyenschanz" now belongs to "At Home". And the employees of the first Nyenschanz are now at At Home.
Do I need to explain further, or can you figure it out on your own?

UPDATE 1

UPDATE 2

All currently valid payment methods are listed on the site. Just yesterday I personally checked the presence of the icon in Elexnet terminals (which accept payments without commission), Qiwi, Novoplat. There is an icon in the Bank Baltika terminals - but it is not known how the payment will go through. And under no circumstances should you pay through Comepay terminals - we have not cooperated with them since the end of June, and they still cannot remove our button.

Payment is now accepted only strictly at At Home, only strictly to the personal account number, which may or may not coincide with the contract number (it is listed in your personal account, or you can check it by calling 240-24-24 from 9.00 to 21.00). You can safely forget about all other options for names and numbers. An attempt to pay, say, to Anthil using an agreement number (ID), as before, is fraught with the need to communicate with the terminal’s TP and provide them with the correct payment details, or write us an application to transfer an erroneous payment. Moreover, officially, according to the Rules of Service, the application is considered within 10 workers days. In fact, it rarely lasts longer than three days, but...
Some terminals have buttons like "At Home - Anthill", "At Home - General Net" ... these are not the same buttons. The one you need only says “At Home” and nothing else.
In principle, payment according to the old parameters may still go through... but consider this already lucky.

Payment without commission Eleksnet terminals accept.
It’s just that there are now two types of Eleksnetov: with push-button and with touch (poke on the screen) controls. In both types, when you open the “Internet Payment” section, the At Home logo is on the first page (for the touch type, the pages are numbered, the At Home logo is on the page that has an asterisk instead of a number). But at the same time, the push-button At Home also has it in the alphabetical list, but the touch-sensitive one does not.
The list of Elexnet terminals in St. Petersburg by region can be viewed.

Also no commission Payment by bank card is accepted (you can pay through your personal account, directly through the form on the website - without logging into your personal account, on the PSKB bank website in the "Payment by cards - Internet" section), through Yandex-Money and with Et Home payment cards (list of points of sale cards are available on the At Home website in the “Payment” section).

The At Home company provides home Internet, digital television and telephony services in St. Petersburg. Subscribers also have access to a lot of related services, such as “Alarm clock”, “Alarm”, “Parental control”, “Antivirus”.

You can connect to the Internet using one of three tariff plans – “Walk”, “Picnic” or “Cruise”.

A potential client can select a starting tariff and organize a connection with a phone call or a personal visit to the company. Subsequent manipulations with changing the tariff or connecting services can be performed by the At Home subscriber from his personal account.

Independent work with services

Personal account is Internet-a service that allows you to view and change subscriber connection information. It contains tariff changes, financial information, payment services, activation of tariff options.

Basic services of the company “At home”

There, the subscriber can learn about ongoing promotions and special targeted offers from the At Home company.

To enter your personal account, you need to go to the company’s main Internet page – at-home.ru. In the top right corner there will be a yellow-green “Personal Account” button.

Home page of the company “At home”

Click on it. The subscriber will see a form for entering a login and password.

If you lose your access data, you can restore it using the “Remember login and password” link. The system will ask you to enter your personal data and personal account number.

What can you do in your personal account?

After you have managed to log into your personal account, you can:

View current financial information - it is displayed in the upper left corner.
Make a payment.
You can top up your account via the Internet in various ways - with bank cards, electronic money, through bank payment systems, or set up autopayment.

Connect various services.
Reduce your subscription fee by activating the “Subscription” option. With its help, the client can pay the tariff for using home Internet for 3, 6 or 12 months in advance and receive a discount of 10%, 15% or 20%, respectively.
Use the “Vacation” option by pausing your tariff plan for up to 91 days.
Temporarily increase Internet access speed to a maximum of 100 Mbit/s with the “Turbo button” option. The option will be valid for 500 minutes, then the access speed will decrease to the initial level on the tariff plan.
Enable temporary Internet blocking - from 1 hour to several days. This option is in demand by parents whose children like to spend hours on the Internet.

Any service and tariff option connected through your personal account is activated within a few seconds.

After connecting to our network, you need to pay for services within three days after connection.

If you connect through a promotion, you can top up the balance of your personal account in cash by transferring funds to the master. The specialist will give you a document confirming payment.

Details of payment methods can be found in the “Payment” section.

It is very easy to pay for the Company's services in the terminal.

You need to select the “Internet” (or “Telephony”) section - depending on what service you plan to pay for, then find the “At Home” logo in the list of providers, then indicate the Personal Account number.

Be sure to save the receipt until the payment arrives in your Personal Account.

You can check your Personal Account number:

in Connection parameters (issued along with the contract upon connection),
in your personal account
by calling the Customer Service Center 240-24-24 (daily from 9.00 to 22.00)

Terminals for payment without commission - “Eleksnet”.

You can find a list of all terminals in the “Payment” section.

If your money has been transferred to someone else's personal account, it can always be transferred to your personal account.

To transfer the payment, we recommend that you write an application to the Company (written in free form). In the application you must indicate the correct personal number, service connection address, full name and contact telephone number for communication. Be sure to send a copy of the receipt.

Application methods:

by email
via the feedback form (General and financial questions)
by fax – 240-30-20
at the Subscriber Service Center at 32 Polyustrovsky Ave. (daily, from 9:00 to 22:00).

You can find out more details by calling the Subscriber Service Center 240-24-24 (daily from 9:00 to 22:00).

If you make a payment to your Personal Account number, the funds are received immediately. If you pay using the Company’s details through a bank branch, the payment is received within three to five business days.

A very convenient way to pay without leaving home is to pay by credit card.

You can pay for Internet services with a bank card in your Personal Account or on the website of Home Networks “At Home” in the section: “Payment” - “Pay from home”. There is no commission charged when making a payment.

If your mobile operator is MTS, Beeline, Megafon or Tele2, you can pay for Internet services by transferring funds from your mobile phone account.

You can find out your Personal Account number on the main page or by calling the Subscriber Service Center at 240-24-24 (daily from 9:00 to 22:00), as well as in the Connection Options (issued along with the contract upon connection).

We can send an SMS message to your mobile phone number reminding you to pay for services.

Home networks At Home is an Internet provider operating in St. Petersburg and the Leningrad region. Provides individuals and businesses with services for organizing Internet access, connecting to digital television and telephone networks, protecting real estate, and solving problems with network devices and computers. The length of the company's fiber optic network is more than 2,000 kilometers.

The website at-home.ru operates an At Home personal account - a personal service that allows the provider’s subscribers via the Internet to monitor the status of personal accounts and manage services and tariffs 24/7.

Registration in your personal account

You do not need to register on the site to gain access to your personal account. A login and password for authorization in the system are issued upon concluding a subscription agreement with At Home. We recommend changing your password to a unique one after logging into your personal account for the first time. This will prevent unauthorized persons from accessing the personal section of the site.

You can submit a request to connect to the services of the provider company without visiting the office, simply by filling out a form with the address where Internet TV or telephone will be used, and contact information for communication.

To go to the system authorization page from any page at-home.ru, click on the “Personal Account” button in the upper right corner or use the direct link. To log in, you will need to enter the login and password you received when connecting to Et Home and click the “Login” button.

Under the login form there is a link “Remind username and password”. When you click on it, a service for restoring lost or forgotten identification data opens. To receive a new login and password, you will need to provide your full name, phone number and personal account or agreement number.

Possibilities

The At Home personal account allows subscribers of the provider company:

See the current balance of your personal account.
Track the number of points received in the provider's bonus program and spend them.
View the history of crediting and debiting funds from a subscriber account for a period specified by the user.
Make payments for Et Home services using a bank card or e-wallet.
Enable automatic payment from a bank card.
Get acquainted with the terms of the current tariff plan and change the tariff.
Connect additional options: “Turbo button” (increasing the speed of the Internet connection), “Vacation” (suspension of services while the client is away), “Subscription” (pay for several months in advance to receive a discount).
Perform network settings, including connecting an external IP address, the “Time Management” option, etc.
Manage notifications via SMS and e-mail.
Receive personal special offers.
Edit personal data and change your account password.

Without authorization on the website at-home.ru, you can receive information about the services and tariffs of the provider, apply for connection to At Home, pay for Internet, TV and telephone using your personal account number, and contact the support service.