Russian mail. Russian Post: how to track a registered letter

How to track the movement of a parcel from abroad?

To track the movements of international postal items (IPO), a postal monitoring system has been developed, the main tool of which is a unique tracking number. This number consists of digital and alphabetic characters, and is also duplicated in the form of a barcode. Modern postal logistics terminals are equipped with barcode scanners and, when the IPO passes through such a terminal, the tracking number data is read and sent to the servers of the international postal monitoring system.

Thanks to this system, it is very easy to find out the location of the MPO. This can be done on the websites of government postal services or private logistics companies. In addition, there are convenient tracking services - trackers that combine tracking systems of many countries and private carriers.

What is a tracking number?

Tracking number is a number for tracking the movement of your cargo, provided by postal services. The tracking number is standardized by the Universal Postal Union and has a strict structure.

The standard international tracking number is XX123456789XX:

the first letters indicate the type of shipment, for example, CA-CZ – parcel with tracking, EA-EZ – express parcel sent by one of the international express delivery services, for example EMS, RA-RZ – small registered package with tracking, LA-LZ – small package without tracking
Next comes a unique eight-digit code, and the ninth digit is a verification value calculated using a special algorithm,
the last Latin letters indicate the country from which the parcel was sent, for example, CN - China, US - USA, DE - Germany.

Official and complete information is available here (PDF document, English).

To check if your tracking number is up to standard, use the form provided on the UPU website (Excel spreadsheet).

The seller provided a tracking number, but there is no movement of the parcel.

Information in the mail monitoring system may be delayed. The normal situation is a delay of 3-5 days.
The seller provided a pre-reserved number, but the package has not actually been shipped yet. Wait 3-5 days and clarify the situation with the seller.

I just paid for the order, and the seller already gave me a tracking number. All this is suspicious.

There is nothing suspicious about this, because abroad there has long been a system for reserving postal items that are purchased in advance. The seller only needs to enter the addressee’s details and print out the finished form with a tracking number.

What information can I get from my tracking number?

Using the tracking number you can get the following information:

method of sending MPO;
where (export) and where (import) MPO is moving;
find out the stages of movement of international goods - export, intermediate delivery points, import, customs clearance, delivery to the addressee within the territory of the recipient’s country;
mass of MPO (not always provided);
Full name and exact address of the recipient (usually this information is available on official trackers of postal and courier services).

Judging by the track number, the parcel is heading to another country.

The seller mistakenly provided the track number of another parcel or confused the numbers. Ask for clarification on this point.
There was a failure in the mail monitoring system. The parcel will still be delivered to its zip code and address.
The seller deliberately provided a different track number; the parcel might not have been sent at all, hoping for the client’s lack of experience or inattention. Chinese sellers often sin with this.

The IPO tracking number has a non-standard appearance. Why?

The standard tracking number of the form XX123456789XX is specific only to national postal operators that are members of the Universal Postal Union (UPU). There are several common reasons for receiving a non-standard tracking number:

The parcel was sent through large private delivery services - DHL Express, UPS, Fedex, SPSR, Meest, etc., which have their own internal standards for generating a tracking number. Typically, this number has only a numeric format and is tracked on the websites of these services or on aggregator trackers;
The package was sent from China via local carriers.
The seller made a mistake when writing the tracking number. Here you need to check with the seller that the number provided is correct;
the seller knowingly provided a false tracking number in order to deceive the customer. This is typical for Chinese sellers on Aliexpress. In this situation, only a dispute will help.

My order was sent through a national postal operator, but they did not provide me with an international tracking number. Why?

Not all postal items automatically receive an international tracking number. The fact is that all MPOs are divided into “small packages” and “parcels”. A standard small package (parcel) is considered to be a shipment weighing less than 2 kg and is not assigned a tracking number. In some cases, it is possible to register such an IGO for an additional fee and receive a tracking number. MPOs weighing more than 2 kg fall into the category of parcels and are assigned a tracking number, but even in this case it does not always have an international format. Parcels are divided into regular and priority (registered). The latter have an international tracking number.

Who should provide me with the tracking number?

In the case of purchases in foreign online stores and auctions, the tracking number is provided by the seller after payment for the order.

What determines the speed of MPO delivery?

There are a lot of conditions and factors here. The main ones include:

choice of delivery method - regular or priority (express) mail;
choice of delivery operator - state postal service or private express carrier. The delivery speed of private courier services can be 3-5 times faster than using regular postal services;
features of the work of postal operators in a particular country. For example, US Post USPS is much faster than Russian Post;
distance between sender and recipient;
depending on the time of year, weather conditions, disasters. For example, during the Christmas sales and pre-New Year rush, the flow of parcels increases sharply and postal operators do not have time to process all parcels on time. This causes delays.

When exactly will I receive my parcel?

There is no exact answer to this question. In this case, it is much more accurate to use the concept of expected delivery time. The website of each national postal operator contains information about the average delivery time by one method or another to a specific country. Stores also provide this information when choosing a delivery method.

The situation is clearer with courier carriers - DHL Express, UPS, Fedex, SPSR, etc. In 80% of cases, delivery is carried out the same day or within the next 3 days (if there are no problems at customs).

Delivery times for standard MPOs to Russia from the USA and European countries vary within the following time limits:

EMS shipments - 7–14 days.
Registered parcels and parcels - 14–30 days (depending on the distance from key centers of international postal exchange).
Simple packages and parcels - 18–40 days.
The average delivery time for parcels and parcels from China and Southeast Asian countries is about 21–40 days.

I was sent a parcel weighing 1 kg (for example), but according to the track number in Russia, the weight became 0 (or much less than 1 kg). What is this connected with?

This is a very common situation when, after exporting to Russia, the parcel “loses weight” down to 0 grams. It’s just that some sorters are too lazy to weigh each MPO and enter this data into the tracking system.

The second option is sadder. If at any stage of delivery or customs clearance the parcel suddenly loses weight, this may indicate theft of the investment. This is a direct reason to insist on opening the parcel at the post office upon receipt. A parcel with a difference in weight must have a corresponding certificate.

The DHL Express, UPS, Fedex parcel was detained at Russian customs (sent to the store). For what reason?

The most common reason is exceeding the investment value limit for courier MPOs, which for Russians is 200 euros. You can read more about the features of courier services in our articles:

Also, some courier services organize delivery only to large cities of the Russian Federation, and if you are a resident of a small town on the periphery and do not have the opportunity to come to the company’s office, the parcel will be sent back.

My package ended up in another country. What should I do?

There are two possible reasons for this:

The parcel is delivered in transit through third countries and the final destination has not changed. There is no need to worry, this is normal practice. Especially when delivered by courier services.
The seller mixed up the tracking numbers or entered the delivery address incorrectly. This happens extremely rarely and the problem should be resolved directly with the seller.

The package was sent from the USA via USPS. What is this and where can I track such parcels?

Parcels sent by USPS can be tracked on the official USPS website or on our tracker.

Most Common USPS Statuses

Electronic Shipping Info Received - information about the postal item was received in electronic form.

Shipment Accepted - accepted from the sender.

Arrived at Sort Facility - arrived at the sorting center.

Processed at USPS Origin Sort Facility - the mail item has been sorted at the postal collection point.

Dispatched to Sort Facility - left the sorting center.

Notice Left (Business Closed) - the postal operator attempted to deliver the parcel, but delivery did not take place, because The delivery location was closed. A receipt was left for the recipient.

Processed Through Sort Facility - The mail item has left the postal sorting facility in the direction of delivery (export to the destination country).

Customs Clearance - transferred to customs.

Customs Clearance delay (Held in Customs) - the parcel is detained at customs.

Customs clearance processing complete - customs clearance is completed.

Delivered - delivered.

How do I know when my USPS mail has left the USA?

Most often, IGOs leave the United States when the following statuses are assigned:

Processed through USPS Sort Facility, JAMAICA, NY 11430
Processed through USPS Sort Facility, LOS ANGELES, CA 90009
Processed through USPS Sort Facility, CHICAGO, IL 60666
Processed through USPS Sort Facility, MIAMI, FL 33112
Processed through USPS Sort Facility, CHICAGO, IL 60688
or International Dispatch

Where can I get information about the work of the German post office Deutsche Post DHL and where can I track parcels from Germany?

Detailed information about the work of the German state post and how to track IPOs from Germany can be found in our

Delivery from England via Parcel Force. What is this?

Parcel Force is the express delivery division of the UK's Royal Mail. In Russia and the CIS countries, Parcel Force shipments are delivered by local EMS services. You can find out detailed information about the work of the Royal Mail of Great Britain Royal Mail from ours.

Shipping method on eBay is International Priority Shipping to Russia. What does it mean?

In this case, delivery to Russia is carried out under the terms of the eBay Global Shipping Program, which implies the presence of an intermediary in the USA at the delivery stage. More detailed information is available in our.

The online store offers direct delivery to Russia (CIS countries) through the company Borderfree (FiftyOne). What kind of company is this and where can I track the progress of my order?

Borderfree is an American logistics company that provides American stores with delivery services to international customers. The company operates according to a conventional sweat forwarder scheme, that is, it collects orders from stores in its warehouses in the United States and then forwards them to a customer outside the United States. The company charges a commission for its services. Borderfree's contractors for delivery to Russia and the CIS countries are the courier companies DHL Express and SPSR. You can track the movement of parcels on the company’s website using your order number and email address.

Delivery from China (Aliexpress and other stores) via Swiss Post and Sweden Post

Recently, many sellers on Aliexpress offer a choice of delivery via postal operators in Switzerland and Sweden. For many, this raises a logical question - what do China and Swiss Post have to do with it?! The point here is that Swiss Post and Sweden Post have representative offices in China and deliver parcels from the Middle Kingdom with a transit point in Switzerland and Sweden, respectively. The Chinese began to use the services of European carriers due to serious bans on the shipment of Li-Ion batteries by China, Hong Kong and Singapore Post. Delivery scheme: Singapore - Switzerland/Sweden - Russia (other countries). The track number for such shipments is RXXXXXXXXXXCH for Swiss Post and RXXXXXXXXXXSE for Sweden Post.

You can track it on the Swiss Post website www.swisspost.ch and Sweden Post website www.posten.se

My package was lost (the attachments were damaged, completely or partially missing). What should I do?

If the parcel was lost, you should contact your post office and write an application to search for the parcel.

In order not to become a victim of unscrupulous customs or postal workers and not to receive a brick instead of an iPhone, you should familiarize yourself with receiving parcels at Russian Post offices

What does “sent to airline” status mean? How long will it take for the parcel to arrive after receiving the “sent to airline” status?

“Sent to airline” is the last status that a parcel can receive while in China. Once the package has received the “sent to airline” status, it is no longer under the control of China Post. As a rule, the parcel arrives in the destination country within 2-4 weeks from the date of receipt of the “sent to airline” status. Typically, the “sent to airline” status does not change until the package reaches its destination or is delivered to the recipient.

Be careful if more than 30 days have passed after receiving the “sent to airline” status and you still have not received the package. Perhaps it got lost or its shipment was delayed in another country. In order for the seller or store to return your money, you need to file a claim.

What does the “Import Security Scan” status mean?

If your package has received the “Import Security Scan” status, there are three options:

If the parcel was not originally sent from China, and the LOCATION column indicates a city in China, for example, Beijing, Shanghai, etc., this means that the parcel was delivered to China, and will be delivered to the recipient after customs clearance. See the question How to get a refund for a lost package or a package that took a very long time to be delivered.

What does the “Import Customs Scan” status mean?

If your package has received the “Import Customs Scan” status, there are three options:

If the package was originally sent from China and the LOCATION column shows a city in China, such as Beijing, Shanghai, etc., it means the package was sent back to China from overseas. Typically, the package is sent back to the supplier and the recipient will receive it later if the supplier pays an additional shipping fee and sends the package again.

If the package was originally sent from China and the recipient's country is indicated in the LOCATION column, this means that the package has been delivered to the customs office of the destination country and will be delivered to the recipient after customs clearance.

What does the status “In Customs-Control warehouse” mean? How long will it take?

The status “In Customs-Control warehouse” means that the parcel is in a customs warehouse awaiting inspection before export or airmail.

What should I do if the status of my parcel does not change for a long time from the status “Export Security Scan”, “Export Customs Scan”?

What does the status “Success find: 0 items!” mean? or “China Post has not received the parcel”?

If you tracked the parcel by tracking number and the status of the parcel is “China post has not received the parcel” or “Success find: 0 items!” (“Result - 0 parcels”), this means that the seller (supplier) gave you a non-existent (invalid) tracking number, which is not assigned to any sent parcels in the China Post database.

There may be several reasons:

The tracking number is incorrect.

Less than 48 hours have passed since the seller sent the goods, China Post has not yet updated the information about the parcels.

The seller has not shipped the items for some reason, such as “out of stock,” but plans to ship them later.

To understand what is being discussed in the three points above, you need to know how the parcel tracking system works by number:
China Post can easily attach a label with a non-existent number to any package. The tracking number is invalid and the parcel cannot be tracked until China Post assigns the tracking number to it. Paypal, ebay and Aliexpress sometimes receive non-existent tracking numbers from many scammers who send these numbers to fill out payment information. Many marketplaces such as ebay or Aliexpress require the seller to ship the order within 24 hours of payment, so some sellers may provide a non-existent tracking number to avoid penalties. Later, when the seller restocks the goods, he uses the same tracking number to ship the goods, and using this number it will be possible to track the parcel on the website within 48 hours after the actual date of dispatch.

What should I do if the status of my parcel is “Success find: 0 items!” or “China Post has not received the parcel”?

If you received the tracking number within 48 hours after shipment, you may need to wait two more days until the China Post database is updated.
If you received a tracking number more than two days ago, you may need to contact the seller and check with them for the real shipping date and real parcel number. Tell the seller that you want to track the package using the number on the website within 48 hours after shipment, otherwise you will file a claim. Typically, the seller provides a new tracking number, actual shipping date, or planned shipping date, which can be checked later on the website.
If the seller again gives you incorrect shipping information or doesn't respond at all, you should file a claim with ebay, Aliexpress or Paypal and ask for a refund. You can also leave negative feedback about the scammer after your refund.

What does the “Export Security Scan” status mean? How long will it take?

What does the “Export Customs Scan” status mean? How long will it take?

“Export Customs Scan” means that the package is ready for customs inspection. Once the customs check is completed, the parcel will be sent by airmail.

What does the status “Arrival at inward office of exchange” mean?

“Arrival at inward office of exchange” means that the parcel has been delivered to the customs office of the destination country. Once customs clearance of a parcel received from abroad is completed, the parcel will be delivered to the recipient by the postal service of the destination country.

What does the status “Departure from outward office of exchange” mean? How long will it take?

“Departure from outward office of exchange” means that the parcel is ready for customs inspection. Once the inspection is completed, the parcel will be sent to airmail.

What do the statuses “NULL”,”PEK NULL”,”PVG NULL”,”Opening” mean?

Some users, after searching on other sites, see that the parcel status is “NULL”,”PEK NULL”,”PVG NULL” (“PVG NULL”) or “Opening” ) etc. In fact, these strange statuses are errors resulting from incorrect translation of the China Post database.

How to file a claim and request a refund for an incorrect parcel number and a parcel that was not received?

Many recipients whose parcels are delivered by China Post often ask the following questions:

The tracker site informs that the parcel was returned to the seller, but he does not confirm receipt of the return and refuses to return the money, how can I get the money back?

The tracker shows that the package was returned to the supplier, or displays the status “unsuccessful delivery”. How can I get a refund from China Post?

The parcel status has not changed for more than 40 days, I still have not received the parcel, can I contact the seller or China Post about a refund?

The answers to these questions are almost the same:
China Post does not deal directly with the recipient. China Post accepts inquiries and claims only from the supplier who has an original receipt for acceptance of the goods for transportation.
So, it is better for the recipient to use the mechanisms provided by ebay, aliexpress, paypal and file a claim for non-receipt of the parcel as quickly as possible.

Once you have filed a claim, the seller must confirm that the package was successfully delivered to the buyer. If he/she cannot provide such confirmation, the money will be automatically returned to the buyer.

How to file such a claim for non-receipt of a parcel?
On ebay, paypal and aliexpress there is a link to a web page called a "dispute resolution center" or "claims center". You can file a claim for non-receipt of your parcel there. All detailed manuals can be found on the website:

Is there a period when I can file a claim for non-receipt of a parcel?
YES. On ebay and paypal you need to file a claim within 45 days of payment. On aliexpress this period is 60 days.

What if I missed the claim deadline but still want a refund?
If you missed the deadline for filing a claim, the only thing you can do is contact the seller. Large sellers with a lot of positive reviews are likely to offer an option that suits you in exchange for a positive review. This will increase sales in their store.

What if I purchase items from a site that does not have a "claims center" and I did not pay through PayPal?
Unfortunately, in this case it will not be easy for you to get your money back, often impossible. Therefore, we advise you to buy goods from Chinese sellers on large trading platforms such as ebay, Aliexpress, Amazon, DX, etc., with a high level of buyer rights protection.

If you buy goods on little-known sites, try to pay for purchases through Paypal. NEVER use bank transfers, money transfer systems such as Moneygram or Western Union, electronic currencies such as bitcoin to pay for goods, even if you make purchases on well-known sites - ebay or Aliexpress, but from unfamiliar sellers.

If a problem does occur and you paid for the purchase with a payment card, you can contact the bank and use the chargeback procedure. The procedure is described in the article:

Parcel status from China Airlines, place PEK. What is this?

The PEK code is assigned by the International Air Transport Association (IATA) to Beijing Capital International Airport. This status means that the parcel has been sent from this airport to the destination country.

The national postal operator of the Russian Federation, Russian Post, receives, sends and delivers postal items on the territory of the Russian Federation and other states. The branches of this national postal operator handle the sending and receiving of both domestic and international parcels.

If parcels and postal items are sent within Russia, then the parcel is assigned a unique 14-digit identifier number consisting of numbers, and when sent internationally, an identification number of 13 characters (numbers and letters of the Latin alphabet), similar to RA123456789RU, is assigned.

Both numbers comply with the S10 standard of the Universal Postal Union and parcel tracking can be carried out by both the sender and the recipient of the mail.

Russian Post tracking of postal items

Russian Post tracking works for both domestic and international parcels, including EMS express parcels. Shipments within Russia have a tracking number consisting of 14 digits, the first 6 of which are the sender's post office code. Outgoing international shipments have a track number similar to AA123456789RU, where the first 2 letters indicate the type of shipment.

How to track a parcel in Russia?

In Russia, it is not difficult to track your parcel. To do this, you need to know the tracking number of the parcel. At Russian Post you can only track 14-digit numbers for domestic parcels and 13-digit numbers for international parcels.

Enter your shipment number and our service will track your parcel at Russian Post through the official website, and also check all the necessary foreign delivery service websites.

Russian Post tracking parcels by postal ID number

Postal identifiers are a special combination of letters and numbers that allow the postal service to uniquely identify a shipment. There are countless postal identifiers, but Russian Post only supports tracking for two types, these are international items of the International Postal Union, and tracking of items within the country.

Parcel identifiers of the International Postal Union consist of 2 letters of the Latin alphabet, in which the type of item is most often encoded, followed by 8 digits and the last 9 digit is the checksum, followed by 2 more letters, and this is always the code of the country of departure.

Shipments within Russia are assigned a 14-digit digital code, and the first 6 letters are the index of the post office from which the parcel or letter was sent.

How to find a parcel by Russian Post tracking number

The package can be easily found by postal ID or tracking number. Domestic parcels consist of 14 digits and begin with the index of the department from which the parcel was sent and looks like 39401900000000.

International incoming and outgoing parcels can be tracked using a special number adopted by the International Postal Union, it looks like Rx000000000CN. The first 2 letters indicate the type of shipment - registered or not, small package, parcel post, letter, followed by 9 digits and the last 2 letters indicate the country code of departure.

Parcel tracking ZA..LV, ZA..HK, ZJ..HK

Items with tracking numbers of the form ZA000000000LV, ZA000000000HK - Simplified Registered Mail - a type of postal item created by Aliexpress together with Russian Post to reduce the cost of delivery of inexpensive goods from Aliexpress.

Items with tracking numbers of the form ZJ 000000000HK are a type of postal item created by Joom Logistics together with Russian Post to reduce the cost of delivery of inexpensive goods from Joom.

Such parcels have only 3 statuses:

Accepted at the post office
Came to the place of delivery
Received by addressee

Parcels are not tracked at all stages of the journey, but all important information is present. It is important for the buyer to know that the goods were physically sent and arrived at the post office, and using the ZA..LV, ZA..HK number, the parcel will be found and delivered at the post office.

Parcels are delivered to Russia by Latvian Post (ZA..LV) and Hong Kong Post (ZA..HK), but the goods themselves are located in China, so it takes some time until the order is transported from the seller’s warehouse to the post office of Latvia or Hong Kong.

The Cainiao service from Aliexpress shows intermediate delivery statuses to the territory of Latvia and Hong Kong.

On our Parcels service, you can track all possible statuses of ZA..LV, ZA..HK parcels in Russian.

Decoding the track number ZA - Simplified Registered Mail.

Russian Post Tracking

Tracking Russian Post from China, Pandao, EMS and other items is no different from all other registered parcels. Just enter the 13-digit tracking number of the parcel, and our service will check it against all the necessary delivery services, including Russian Post.

Remember, however, that in Russia tracking only works for registered international shipments, and for example, tracks like UC..HK or UA..HK and the like cannot be tracked when entering Russian territory.

Parcel statuses of Russian Post

Let's take a closer look at all the possible statuses of international parcels heading to Russia and delivered by Russian Post, so that it is easier for you to understand where the parcel is located and how long it will take.

Accepted at the post office

The sender has filled out all the necessary forms, including the customs declaration, and the package has been accepted by a postal or courier service employee. If this is the first status, then the shipment at this stage is assigned an identification number, which is subsequently used for tracking.

Track number assigned

The sender has electronically reserved the internal number of the item at Russian Post and will soon transfer the item to the courier or post office.

Left the reception place what does it mean

This means that a domestic shipment within Russia or an international shipment from Russia was sent from the post office where the sender handed over the parcel to Russian Post.

Awaiting shipment from China, Singapore, Finland, Hong Kong, Spain

The post office of the country of departure notified the Russian Post about the incoming shipment. After the parcel leaves the country of departure, the next status will be Arrived in Russia

Arrived at the border of Germany, Italy, France, Spain

The parcel arrived at the export MMPO where the customs service checks the shipment for goods prohibited for shipment and prepares the shipment for shipment to Russia.

Exporting a shipment is one of the longest periods in parcel delivery. This is due to the fact that sending a partially loaded plane is unprofitable, so you have to wait until there is a sufficient number of parcels heading to one country.

In addition, to optimize logistics processes, shipments can be delivered in transit through other countries, and this also delays delivery time.

Arrived in Russia

Indicates the import of a parcel to Russia. When a parcel is imported, it goes from the plane to the Russian AOPP (aviation mail transport department). Here the parcels are weighed, the integrity of the packaging is checked, the barcode is scanned to find out the place of departure, the flight number is recorded, and it is determined which MMPO the parcel should be sent to. The period of stay for an international shipment at the AOPC depends on the workload of the department, and on average it is 1-2 days.

At MMPO (place of international postal exchange), the parcel undergoes customs control and registration. After this, service employees prepare the international shipment for dispatch within Russia.

Reception at customs

The parcel is transferred to customs inspection, where it goes through an X-ray scanner. If customs officers suspect that prohibited substances or items are being transported, the shipment is opened and inspected in the presence of an inspector. After this (if the fact of transportation of prohibited goods has not been confirmed), the parcel is packed again, an inspection report is attached and sent further along the route.

Issued by customs

The parcel is released by the customs service and transferred to the place of international postal exchange, where it is processed by the department staff.

Detained by customs

This status is optional and appears only when customs officers detect a weight exceeding the permissible limit, a value of more than 1,000 euros, and other violations. In this case, the recipient will have to pay additional fees. If there are no violations of customs legislation, the parcel will be released from customs.

Arrived at the sorting center

From MMPO the shipment arrives for sorting. There are postal sorting centers in all major cities. As a rule, the parcel is sent to the center closest to the MMPO, where logistics service employees develop the optimal delivery route to the point of issue.

Sorting centers are huge premises in a large city into which parcels and letters are received for further distribution and sending to smaller points or regional post offices.

Sorting

Sorting center employees scan the barcode, register the item in the Russian Post system, then put it in a bag that travels to the desired city. Next, shipments are formed into containers, loaded and sent.

Transferred for delivery throughout Russia

Status means that the parcel has passed all import and customs control procedures and has been transferred to the internal delivery system for shipments in Russia.

Arrived at the city sorting center

Upon arrival in the recipient's city, the parcel is delivered to the local sorting center. From here, the goods are distributed to post offices or other order delivery points. Delivery speed is affected by: traffic congestion, weather conditions, distance. For example, delivery within the city takes no more than 1-2 days, but within the region it can take about a week.

Arrived at the transit point

Optional status of the shipment, meaning that it has arrived at an intermediate transit warehouse, where the shipment will be grouped with other parcels and sent further to the post office nearest to you

Left the transit place

Optional shipment status. The item is still on its way to your post office

Left the return/delivery location

How to understand and what does this status mean? The package arrived at the wrong address or postal code and is now being sent to the correct address. Also, the parcel can be redirected at the request of the sender.

Registration completed

This means that the parcel has been checked at the transit point and will soon continue its journey to you.

What does Awaiting courier delivery mean?

This status means that the shipment has arrived at the post office that delivers EMS shipments, and is waiting for it to be loaded into the car and the courier will deliver the shipment in your city. The next status will be Transferred to the courier

EMS status Transferred to courier

This status means that the parcel is being delivered by courier and the parcel will soon be delivered to your home/office address

Handed over to the postman

A rather rare status, it means that the letter/parcel/small package is with the postman and he will deliver the item to your mailbox.

Waiting for the addressee at the place of delivery/Arrived at the place of delivery

The shipment has arrived at your nearest post office. Within a few days, postal employees issue a receipt notice and deliver it to the recipient's mailbox. If you see this status, you don’t have to wait for a notification, but come to the post office with the shipment number and passport to receive the parcel.

If the addressee does not arrive within a week, a second notice is issued. A parcel that has been lying unclaimed for a month is sent back.

MMPO or Place of International Postal Exchange

What is MMPO? The abbreviation stands for “place of international postal exchange.” MMPO is the place where the parcel is prepared for shipment from the sender’s country. At MMPO, the parcel goes through export customs. MMPOs pack several parcels as one cargo, the so-called dispatch, to increase the efficiency of loading vehicles (trains, cars and airplanes).

Russian Post operates 13 customs clearance points for postal items. Until 2013, Moscow MMPO processed up to 80% of all incoming international shipments to Russia, which caused a large burden on Russian Post.

To speed up the delivery time for international parcels, Russian Post has opened two new International Postal Exchange Locations in Yekaterinburg and Novosibirsk. The latter can handle up to two thousand international EMS shipments daily, with an area of more than 2,000 square meters. The international postal exchange office "Ekaterinburg Koltsovo" is the first international postal exchange office in the Ural Federal District. It can handle up to 20,000 parcels and small packages per day in a 3,700 m facility.

By the end of 2014, Russian Post plans to reduce the share of the exchange office in Moscow to 55%. In addition, there are exchange offices in Bryansk, Samara, Orenburg, Petrozavodsk and Vladivostok.

What is AOPP?

AOPP is the place of international postal exchange of the aviation department of mail transportation

Post office

Russian Post employs approximately 390,000 people and has more than 42,000 post offices, with its headquarters in Moscow. In 2012, Russian Post delivered more than 2.4 billion letters, more than 54 million parcels and more than 100 million money transfers.

Early History

Records mention a messenger system in the 10th century AD. Early letters were sent in roll form with a wax or lead seal; the earliest of these seals dates from 1079 and mentions the governor Ratibor Tmutarakan. The earliest surviving letter was sent in 1391 from La Tana (now Azov) to Venice

By the 16th century, the postal system included 1,600 branches, and mail reached Novgorod from Moscow in three days. In 1634, a peace treaty between Russia and Poland established a route to Warsaw, which became the first regular international postal route in Russia.

The Parcels application allows you to track Russian Post parcels, as well as any parcels from China, Hong Kong, Singapore, from AliExpress, Joom, GearBest, BangGood, Taobao, eBay, JD.com and other popular online stores.

Finding a Russian Post parcel is quite simple, for successful tracking you will need 2 components: the postal identifier of your parcel and our website :) ✅ So that we can find out where the parcel is - enter the postal item number in a special window ➤ Next, click on the button in the form of a “magnifying glass” and that’s it done - now you can see the entire route of your parcel on the screen.

track your parcel using track pochta.ru

Where is the Russian Post package❓

How do I find out where my package is❓ - this is exactly the question many users come with.
✅ The answer is Yes! We can find out where the Russian Post parcel is located, please help us and do just one small action - fill out the form to track the track number of your Parcel and click on the “magnifying glass”. ➤ After this, our website will happily and at the speed of sound :) be able to track the parcel and provide all the necessary information.

You can track an international parcel❓

The process of tracking international parcels is our favorite ❤ activity :). There are slight differences from domestic Russian Post shipments. The postal identifier assigned to international parcels usually contains additional characters in the form of capital Latin letters; each country has its own unique set of letters. For example, for Russia it is “RU”, parcels sent from/to China are marked with the letters “CH”, Hong Kong is identified as “HK” - a complete list of countries and postal codes is available on the wikipedia website. Why did we suddenly decide to tell you about these mysterious country codes? The fact is that many users enter only numbers, without letters, into the tracking field, or enter letters in Cyrillic (Russian keyboard layout) - because of these errors, the service cannot find parcel by number. Correctly enter the track number with all the information (letters and numbers) in the designated order + type the letters on the English keyboard - then the site will be able to track the parcel in the database. Examples of format for international parcel numbers:

RU201586016HK
RU383267170CN
NL111741297RU

track an international parcel by Russian Post

How to track a Russian Post parcel?

To track a parcel and find out in which particular department the caring hands of Russian Post employees touched it last time, you need to know its unique identification number. You can find it on a check issued at the post office, or receive it from a third party - this can be the online store where you placed the order or a private person involved in the process of sending the parcel.
You know the track number ❗ - this is great news, congratulations :) Enter this number in the form as shown below in the screenshot and let our website track the entire path of the parcel.

how to find out where the package is

What to do if Russian Post parcel tracking “failed”? Or possible reasons for the lack of information on the parcel:

The first, and also the most common (trust our experience) cause of the problem with the lack of parcel tracking information, is a simply incorrectly entered postal item number. Check the number entered in the tracking field, if you entered everything correctly - read on;)
Perhaps the parcel was sent just a few hours ago and that is why the service cannot find the parcel in the Russian Post database. Conclusion: if your parcel was sent no later than 24 hours, we strongly advise against worrying about its loss, everything will be fine :) Try repeating “package tracking” after a while.
Parcel tracking failed due to a failure in the service - yes, this can even happen to us :) The fact is that on our website, as well as on the official website of the Russian Post (pochta.ru), there are delays or failures in the operation of electronic databases that lead to time delays in tracking. There is no reason to panic - we apologize for the temporary inconvenience. Remember, we value each of our visitors and do everything to make searching for your parcel as fast and convenient as possible ✈ for you.

What is the parcel tracking number?

The word “track” migrated to us from the English language, its “parent” is tracking (EMS is an abbreviation for the Russian Post division responsible for express delivery. The main difference between ems items and “regular” parcels is the speed of their delivery to the final addressee. Such items are delivered much faster ✈ and usually by courier from hand to hand. The disadvantage of sending EMS parcels is the cost of such services - it is several times higher than standard rates.

ems tracking

Everything is very simple - to track a registered letter from the Russian Post, you just need to know its unique identifier (➤ where to find it, read here) ✅ Next, you will only need one action, maximum one and a half :) ➤ Enter the postal identifier of the registered letter in the tracking form and click on the image “magnifying glasses” - we will happily and quickly do the rest for you. In a maximum of 10 seconds ⏳ our robot will track the letter and show all the information on the screen.

How long does it take for a registered letter?

A very popular question - let's say right away that there is no exact answer to it. Delivery times for registered letters depend on many factors listed below:

Distance between transportation points. The letter can be delivered within 24 hours after sending if we are talking about sending it within the same city. Sending a registered letter usually takes no more than 2 days within the cities-subjects of the Federation, or by the administrative centers of the district district. If the destinations are located at long distances (from 1000 km or more), then it is more difficult to answer how long it takes for a registered letter?
Weather. Delivery times for registered letters (as well as any other RPO) of Russian Post are calculated based on average statistical data, which does not take into account possible deterioration of weather conditions. This is especially true in winter because... heavy snowfalls do not allow special mail transport to quickly cover the route.
Possible errors when filling out the form or when transferring data to the pochta.ru database. We know of cases where mistakes were made by the sender or the postal worker. Most often they are associated with an incorrectly filled address or a postal code that does not correspond to it. In such cases, registered mail may be sent via the wrong route.

You can find out the estimated delivery times for registered mail by calling the Russian Post hotline ➤link to page with phone number. Or use the calculator for calculating delivery times for letters on a special page of the Russian Post website: ➤https://www.pochta.ru/letters. To find out how long a registered letter takes, enter the starting and final destinations, then the estimated weight of the letter or the number of sheets in it and the delivery method.

how long does it take for a letter from pochta.ru

Tracking Russian Post letters by track number

✅ Our online service provides the service of tracking Russian Post letters by track number - it is completely free, and the tracking process is faster ✈ than most similar sites. ➤ To track a letter by number, you need to enter it in a special window and click on the “tracking” button - we have this function performed by a “magic magnifying glass” :)

tracking letters by number

How to track a Russian Post letter?

This is the track number assigned to the letter at the Russian Post office. If at this stage a question arises in your head - what is it? ➤ read the answer here.
A good, high-quality online email tracking service - don't worry, you've already found it :)

Enter the number into the window for tracking letters and click on the “magnifying glass” image - you see, tracking a letter is not as difficult as it seemed;)

How to track regular or registered mail by last name?

✅ There are often cases when site users were interested in the ability to track letters by last name. ➤ The good news is that we know all the existing ways to track a letter, but there is also unpleasant news - unfortunately, this is currently impossible to do by last name. If any of the Internet resources offers you tracking by last name, we do not recommend doing this. As you probably know, “demand creates supply” and sometimes people who are not as good as us :) try to make money on this. Under the pretext of tracking the letter, you will be asked to enter your last name, and then most likely send an SMS and believe me, it will not be free;). As a result, you will not receive the promised information on the letter, thank you for your attention - be careful and good luck;)

What is a mail ID and where can I find it?

➤ So, let's try to quickly bring you up to date and tell you in a couple of sentences what a track number is - also known as a postal identifier. Oddly enough, none of these designations are used by the Russian Post in the check, which they kindly provide to you at the branch. ✅ RPO is exactly the official designation of this miracle number :) “RPO” stands for registered mail and it is this identifier that makes it possible to track your letter among thousands of others. As we already hinted above, you can find the tracking number of the letter in the cash register receipt, especially for you we took a photo of the Russian Post receipt and indicated the location of the track number with a hefty red arrow, good luck in the search;)

pochta ru track a letter by number

How to fill out an envelope?

It is necessary to indicate the sender/recipient addresses and their full names as clearly as possible
You must enter the Sender's contact information in the lower right corner.
Fill in the upper left corner with the Recipient's data

Full “Last Name First Name Patronymic” of the recipient and sender. If the recipient/sender is an organization, you can indicate its short name.
Numbers: streets, houses and apartments (if it is an apartment building and not a private house)
Full names of the settlements of the sender and recipient of the envelope
Name of district, region, region or republic
If the envelope is sent to another country, you must indicate its full name
PO Box number - if the envelope needs to be delivered to a location other than the recipient's address.
Please fill in the postal codes of the recipient and the sender carefully; due to an error in one digit, the envelope may “go” to the wrong place.

Below is a sample of how to fill out an envelope correctly:

how to sign an envelope

Thank you very much for choosing our service - we appreciate it and are constantly working to improve the entire process of tracking Russian Post letters.

To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. The predicted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)