Viber does not work on a computer: what to do and how to fix errors? Viber does not work and gives an error - we are looking for a solution to the problem

Today, messengers have become a part of our lives. They are needed for everyday communication or for work. There are many instant messengers, but one of the most popular is Viber. Therefore, when we see “application is not responding”, it can be very annoying. What to do if Viber on your phone doesn’t work? There are several problems with this application. Let's consider ways to solve them.

Viber messenger

Doesn't work in the background

If the application does not function in the background, you may not notice important calls or messages. But this unpleasant moment can be easily resolved.

Check:

First you need to go to “Settings”.
Go to "Notifications".
Check that the “show messages when the screen is locked” option must be active.

If you have completed this check and Viber still does not work, then it needs to be updated.

The application is not responding

A lot of negative reviews appear because the messenger malfunctions. This error may appear many times. The user is unable to solve this problem.

Unstable operation is associated with regular interruptions on the part of developers. This is most likely caused by the blocking of Telegrams in the Russian Federation. You just need to be patient.

Just in case, reboot your device.

Doesn't work via mobile data

Viber has a simple interface. It has a small number of functions. But despite all this, the application “devours” the entire Internet. If you use mobile data, then Viber will work quite poorly. Some images may not load.

To solve this problem, you need to switch to a stable connection. Use a wireless connection type (4G, 4G+). Or upgrade your connection speed.

Doesn't work on other platforms

For example, on Windows Phone, this messenger functions poorly. There is no such problem on Android. The reason for this is internal problems that occur in internal files.

To solve this problem, it is often necessary to close and reopen the messenger. The program should not run in sleep mode (background).

Another way: restart your device (laptop, personal computer, phone). Thanks to this, you can clear the RAM of your device.

If all of the above did not help, and the problem does not go away, then simply reinstall the program. This should definitely help.

Doesn't work over Wi-Fi

Viber doesn't work over wi-fi

It was described above that this program does not work well over mobile data and prefers wireless communication. But what to do if Viber does not work normally via Wi-Fi.

If you are trying to log into a specific organization's Internet messaging program, then the reason may be some kind of traffic restrictions. Some organizations make such software unavailable via Wi-Fi.

If the connection is a home connection, then a full cache may be causing this problem. To fix it, you need to use CCleaner.

The camera in the app does not work

The camera in Viber does not work

The probable cause is the operation of an antivirus program. The webcam is often used by viruses, so the antivirus blocks it. Just turn off the antivirus and make the call again.

Do the following:

First, go to “Settings”.
Log in to Applications.
Click on the Viber shortcut.
Click on "Permissions".
Check the box where “Camera” is located.

Doesn't install or activate

If the application does not install, then take the following steps:

Perform a communication access check.
Make sure there is enough internal memory for installation. If not, then delete something.
If you cannot install Viber on a personal computer or laptop, check whether your telephone device is turned on with the active program.
Disable any antivirus that may be blocking you. Re-install.

If it is not activated, then:

Check the activity of your phone number.
Check it is correct.

These are the most common problems. We hope you found the answers you needed in this article.

Good afternoon Sometimes some applications not only do not work, but even refuse to open, showing just an empty window. Not everyone knows what to do if Viber does not connect to the Internet, does not start, or, on the contrary, constantly turns on spontaneously, interfering with work. However, our portal exists to solve such unpleasant problems, where we help you with messenger bugs.

How to prevent Viber from starting automatically

The first problem that users of the messenger often encounter is its spontaneous launch. Before you even have time to turn on your smartphone or computer, the program is already right there. And along with it, constant online and tons of personal messages.

To disable this feature, do the following:

Go to settings.
Find the “Account” item there.
Uncheck the "Automatically run..." checkbox.

Why does viber not start on PC and laptop?

Sometimes the problem is completely opposite to the previous one: the user needs the messenger to start, but it refuses to do so. There are many reasons for this, but they are all caused by internal errors in the program.

There are several solutions. First, try simply reinstalling the program after completely uninstalling it using CCleaner. If this does not help, right-click on the shortcut and select “Run as administrator.”

The second method requires an administrator account. If you do not sit through it, you will have to enter a password.

Viber does not connect to the Internet - all the reasons

The third most popular problem is the lack of an Internet connection, even though there seems to be a connection and the router is turned on. Usually such a bug indicates a problem specifically on your side.

Try the following solutions:

Turn the connection on and off.
Reboot the device.
Disable your antivirus or firewall.
Reinstall the software.

Check your connection speed as well. You can do this on the website 2ip.ru. Maybe this is where the problem lies.

What to do if viber does not connect - solutions

Finally, let's talk about what to do if Viber doesn't work at all. Often this is also related to the Internet connection. If you're on a mobile network, switch to Wi-Fi.

Check the functionality of your device. It may be that no applications run on it.

If all else fails, write to technical support.

conclusions

No matter what device the problem occurs on, the algorithms for solving it remain the same. Just read our article and figure out the problem. After this, Viber will start up normally.

Advantages and disadvantages

Pros of solving startup bugs:

You will be able to use the messenger normally.

Disadvantages of solving startup bugs:

Not all bugs are resolved.
Not all users can handle them.

Video review

As you know, nothing lasts forever and any malfunctions in the operation of a computer program are a relatively common and normal phenomenon. Often, all Viber problems are related to a server failure or an error in the program code.

Of course, as soon as the developers identify the occurrence of problems and failures, all efforts are directed towards eliminating them, because each client is very important and needed by the company. tries its best to minimize failures and the bad taste that users have after unpleasant incidents and lags.

During the existence of Viber in the information technology market, there were several complaints about its work, which concerned the system’s refusal to synchronize numbers from the contact book. For example, if there are 2 SIM cards in the phone, the information from one could not be read, and the data from the second was simply knocked out and the page authorization failed. Perhaps this problem may be due to the lack of high-speed Internet or network congestion.

If you have an identical or similar situation, then check your Internet connection, because perhaps the problem is hidden here. If the connection is not the issue, then restart the application - there may be a huge influx of users (this often happens during rush hour) and the system simply does not have time to respond to all requests. If no changes for the better are observed, then contact technical support or send an appropriate ticket with a detailed description of the current problem.

For what reason does Viber not see numbers?

Unfortunately, the problem of failure to synchronize personal data from a contact book to an application is a fairly common problem that brings a whole series of troubles: loss of contact, inability to communicate for free with relatives/friends.

If a problem has arisen, and the information and analytical service has not yet had time to give an answer, then you can try to fix the problem yourself, taking into account 2 options that lead to the appearance of the source of the problem:

numbers in the phone book should start with +3/+7, etc., depending on the country code where the subscriber lives;
if you really need to contact a specific subscriber, then enter his number directly into the digital input field in the messenger.

If things are a little simpler with a phone, then with another device it is almost impossible to solve this. Absolutely all operations directly relate to the SIM card number and its activation. Therefore, the only solution here is to deactivate the version from another gadget. By the way, often the problem of not displaying contacts is associated with the presence of an excessively large number of installed versions for the same number.

Another option for solving the problem of unreadable contacts is downloading the updated version. The download process will not only make improved adjustments, but will also partially correct existing inconsistencies and server failures.

If none of the methods helped you, then pay attention to the most reliable, but slightly radical method - resetting the numbers on the server canvas. But before you reset, think about linking to a Facebook page (if you have one), this will make it easier for you to scan at least part of the data.

If you have tried many options, but loyal methods do not help, pay attention to the following recommendations:

deactivate programs on all devices except the main one - on the smartphone;
re-activate (from the same number), and all contacts, as they should be, will be automatically pulled up from the server;
go to the main menu and click on “ Disable account»;
By activating the program, contacts are synchronized automatically.

The Viber company apologizes for possible disruptions and will make every effort to eliminate them as soon as possible. You, as a user, are only required to leave a request/write a letter to the technical support service describing the problem. For a faster response, make sure that the letter is in English (machine translation is also acceptable).

Viber is widely known among those who like to send messages to friends. This messenger is popular due to its easy setup and reliability. The application can be installed on mobile devices with various platforms. The developers also offered a desktop version of the program. There are situations when Viber does not work on a computer, which causes a lot of problems for users. What will help you reconnect with friends via messenger?

Possible difficulties

First, you should list the possible problems that may arise in the application:

no sound;
messages stopped being sent;
it is not possible to establish communication via audio or video call;
the application does not start, etc.

Ways to eliminate them

If these problems occur, you must perform the following steps:

Restart your PC.
Check whether the Internet connection is interrupted and its quality.
See if your antivirus program is blocking the messenger.

There can be many reasons why Viber does not work on a computer. For example, the installed antivirus does not allow the application to access the Internet. In this case, you will need to go to the program settings and add Viber to the list of exceptions. In order to check whether the problem lies in the antivirus, disable it for a while and try using the messenger. Do not forget that a PC with network access should not be left unprotected for a long time.

Possible solutions to the problem include uninstalling the program and a new installation. Please ensure that the application version is suitable for the operating system installed on the computer.

Problems with Viber on PC can be related to ports. For the application to work properly, you must open TCP ports 5242 and 4244. In addition, in the settings you should make sure that you have access to UDP 5243 and 9785. If these ports are closed, the application will not be able to fully function.

If all of the above actions have been done, but you cannot send messages or make calls in the messenger, it is recommended to contact the support service. Sometimes problems can be related directly to the servers. Since the project is constantly under development, the developers reboot the system to update the software. At this point, problems may arise for the users themselves, but they pass quickly enough.

Let's look at why Viber doesn't work and what to do to fix program errors.

Viber is one of the most popular instant messengers. In the world, this program is considered the best tool for making free voice/video calls and text correspondence.

The application has everything you need for communication– contacts are synchronized with the phone book, you can create conversations, secret chats, and use animation.

Viber is used by 50,000,0000 users from all over the world. The application can be installed on any smartphone or desktop.

Causes of the problem

Quite often, users complain about problems when working with Viber.

All of them have a different nature and different solutions, which are discussed below in the article.

The most common mistakes:

Installation problem. When downloading and installing the program, an error occurs or the activation code for the new account does not arrive;
The application stops working after the update;
Problem with notifications;
Problems with the functionality of the messenger - messages are not sent, calls do not work, stickers are not visible and other problems.

Below are simple and effective ways to quickly resolve each problem.

Installation error

The first type of problem that users may encounter is an installation error.

It occurs if:

There is not enough memory on your gadget;
The Internet connection has failed;
The messenger version is incompatible with your mobile operating system;
The file was downloaded from an unreliable source.

If you are installing applications from the official store, the reason for the error will appear in the system message.

Viber takes up more than 50 MB of memory on the device.

To free up space, go to your smartphone's Settings and delete apps you don't use.

Then return to the store and try the installation again:

If during the installation of Viber the Internet is lost, the program icon will not work.

Another possible error when installing Viber is incompatibility with the OS. Information about the current version of the program update can be found on the page in the official software store.

It also contains all the information about which firmware versions it will work with.

If your gadget has an old build of Android or iOS installed, we recommend that you first update the OS on your phone and only then try to install the messenger.

Note! It is not recommended to downloadAPK- program file from third-party sites. If a file is infected with a virus, the system may not allow its installation, even if you have allowed installation from untrusted sources.

Update error

By releasing updates, developers fix all messenger bugs and introduce new functionality.

Since Viber is a cross-platform application, you can often encounter compatibility errors between the updated version and your phone.

Fixing this issue is up to the developers.

Until a new update package is released, you can return the application to functionality by rolling back the existing update.

You can do this through your phone settings. Go to the Applications window, select the field "Viber" and in a new window clear the cache, remove updates.

Then restart your phone and launch Messenger again. Everything should work without problems.

Notifications are not received

It happens that Viber stops showing notifications about missed calls, new messages and dialogues.

If you notice that notifications do not appear either in the active or in the background, you need to clear your messenger data.

Also, the problem may be a poor Internet connection. If it is too slow, to maintain normal operation of the main functions, Viber disables minor options (notifications, animation display, etc.).

If you are sure that everything is in order with the network, you need to clean the system of excess garbage that prevents other applications from working fully.

To do this, go to Settings-Storage-Cleanup.

In a new window, wait for the system scan to complete and delete the entire cache.

Restart your phone and open Viber again.

If you don't receive notifications until you open the app, turn on system alerts.

In Settings, open the “Notifications and status bar” - “Applications” window and activate the “Show notifications” field:

The program does not send messages

Receiving and sending messages in Viber is carried out only through an Internet connection.

Accordingly, any problems with dialogues or incoming calls mean that you have poor Internet or no connection.

Check your mobile network connection (turn on data transfer) or connect to a wireless network access point.

If the problem persists, reinstall the messenger using Google Play or the App Store.

Can't send messages to a specific user? This means that he has added you to his blacklist of contacts. You can only write to a person again from a new account.

registration error

The Viber account is linked to the user's SIM card. If you change your phone number, you will have to create a new profile in the messenger.

Errors often appear during the registration process. Your phone number may not be recognized by the system.

Also, you cannot use the program until you enter a digital code that will be sent to your gadget in the form of SMS.

If the activation code does not arrive, we recommend that you delete all email chains in the “SMS messages” section and resend the code.

You can also activate your account through an incoming call.

They will call you and dictate a 6-character code. You need to enter it into the text field of the registration window.

If the messenger does not recognize the phone number, check if the SIM card is inserted and restart the phone.

Calls don't work

Often new Viber users encounter problems using free calls.

If no one can reach you, you have not activated the corresponding option in the settings.

Go to the “Calls and messages” window. Check the box next to “Viber-In calls”. Now other messenger users will be able to contact you via voice/video.

Note! If you are trying to dial a phone number through the built-in Viber handset and the call does not go through, this means that the interlocutor does not have messenger installed. If the line is constantly busy, you have been added to the blacklist. Try to call the person through the cellular network.

You will not be able to make video calls on phones without a front camera.

However, if another user calls, you will see his face.

Animation doesn't work

Viber has a huge number of emojis and stickers for every taste.

Most of them are free, so users are not limited in the choice of multimedia and animation.

All stickers can be sent to your interlocutors in correspondence or during a conversation.

New versions of the program have added the ability to send voice messages, which makes using the messenger even easier.

Now you can hear a person without making calls. In correspondence you can send files, pictures, videos, links.

If you notice that stickers, photos, and videos have stopped loading in the messenger, immediately check your Internet connection.

Due to the low speed, multimedia simply does not have time to be immersed.

Does the problem appear constantly even with good internet?

In this case, you need to erase the program cache (Figure 7) or try to reinstall it.

If the problem is not solved, check that the path to the Viber system folder on your smartphone does not have Russian letters in the name.

Problems with Viber on the computer

The Viber messenger has desktop versions that can be installed on computers with Windows or Mac OS.

Please note that the functionality of such versions is very limited - you cannot receive calls or use Viber-Out.

Only displaying personal correspondence, secret chats and dialogues is supported.

If your computer Viber does not start, it recommends removing it from the Autorun menu.

The fact is that during the installation process, the program is automatically added to the startup folder so that the messenger is loaded immediately after turning on the OS.

Because of this, the computer and the application itself may freeze.

To disable messenger from startup, open Task Manager. Go to the boot menu and deactivate Viber from the list of programs.

Restart your computer and try opening the messenger again.

Bottom line

Viber– one of the fastest, most functional and popular messengers.

If you encounter problems with its operation, follow the list of recommended actions that were indicated in the article.

If the problem is not resolved, write about it to the developers.

You can do this in the comments on the official application page on Google Play or the App Store.

You can also leave information about the bug on the company’s website https://www.viber.com/ru/

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