The keyboard and touchpad on the laptop do not work: brands, models, operating characteristics, possible causes and tips for resolving the problem. What to do if the touchpad buttons on your laptop do not work
How to activate or deactivate the touchpad on ASUS, Samsung, Lenovo, Acer laptops. Enable and disable the touchpad on the laptop. In some cases, TouchPad may turn off on laptops due to certain reasons. Sometimes users disable the touchpad themselves because it interferes with the keyboard.
There are a number of options for how to enable the touchpad and keyboard on a laptop, however, when using them, you must take into account the brand of the computer device. After all, different activation methods are used for specific models.
Regardless of the brand of the device, first of all, a reboot is required. Probably some error occurred and after these actions everything will fall into place. On most laptops, a certain combination of buttons is preinstalled to activate the touchpad. It’s just slightly different for different brands.
To activate the touchpad, developers most often use a combination of the Fn key and one of the function buttons F1 F12. Each manufacturing company has a specific combination, but individual buttons may be similar.
Carefully examine the above keys on one of them, you will probably find the touchpad logo. The label, in most cases, shows a crossed-out touchpad, a touchpad with a finger, or a mouse. After finding the desired key, hold down Fn and add a button with a touchpad design to it.
On certain models of computer devices, the touch panel is controlled using a key specially dedicated for this purpose. Also, on some HP devices, a key is located on the touch area of the touchpad. By clicking on it twice you can turn it on or off. When disconnected, this button is illuminated by a light-emitting diode.
Laptop PCs have special settings that allow you to set the touchpad to turn off when the mouse is activated. This is quite convenient; if you activate the mouse, then it is most logical to disable the touchpad, because you plan to use another device to control the computer.
Therefore, if you have the panel disabled and you want to turn it on, then disconnect the mouse. If these steps do not bring positive results, try restarting the laptop with the mouse disconnected. In that situation, if you do not need the touchpad to turn off automatically, you have the opportunity to go into the settings and deselect this option.
To activate the touchpad on a laptop so that it functions simultaneously with the mouse, you need to click “Start” and go to “Control Panel”. In the upper right corner, select “View” “Small Icons”, click “Mouse”. In the “Options” tab, disable the “Disconnect when turning on external USB mouse” option. After these manipulations, the touchpad should work in parallel with the mouse.
If all the above tips did not help, the cause is probably a faulty touchpad or the contacts have become disconnected. In such a situation, it is necessary to disassemble the computer and check the connections. Sometimes the touchpad may need to be replaced. It is better to trust this work only to specialists.
Good afternoon I have a Dell inspiron laptop with Windows 7.
there was a failure when loading after that I entered through an emergency boot but there was no recovery point, fortunately after the reboot the laptop started working but now the touchpad does not work well i.e. sometimes doesn't respond. help me what could be the problem and how to fix it?
long_klong
Hello. I have a DELL laptop with Windows8. The touchpad does not work, that is, it does not respond at all. I tried pressing Fn+F5. Yn (I don’t have a regular mouse either, and it turns out that the computer is not working. What should I do?
Katyukha
Andrey
Good afternoon. My laptop Toshiba satellite l500d-16Q touchpad does not work. I updated the drivers from the website, tried to turn it on via hot keys, no effect. There is no setting in the BIOS to enable the touchpad. I've been suffering for 2 days, I've scoured the entire Internet for effect 0. I even untwisted it and checked the cable, everything is fine. Please help me please.
Andrey
Good afternoon. Once again asking for help. I booted the laptop into safe mode, but it didn't work. I checked the Dispatcher and everything is working. Synaptics PS/2 Port TouchPad says the device is working fine. On the touchpad itself there are no recesses for turning on. Maybe there are other options7 Through software?
Help, I have no strength to fight...
Andrey
I did as you said. A yellow triangle with an exclamation mark appears and says the startup of this device is not possible error (code 10) but it also says the drivers for this device do not need to be updated. I do not understand anything…
Kate
Good evening. Sorry, I don't know what's going on with the laptop. Asus, I turn it on, everything works for about 6 minutes, then the cursor moves, but no keys work, neither on the keyboard nor on the touchpad. It doesn’t react to anything at all... Please tell me what it could be...?
Oleg
Hello. Please tell me what can be done. I installed Windows 10 and the touchpad on my Asus laptop stopped working. I tried the fn+f9 buttons and no result. Windows reinstalled itself
Elena
Hello, after reinstalling the OS, scrolling and gestures on the touchpad do not work, there is no touchpad in the control panel at all, only the mouse and that’s it. I reinstalled the drivers, nothing changed, previously the same thing happened, system restore helped. Tell me what to do, Dell vostro 3500 laptop.
Polinka148
Hello.
At first, the Samsung laptop stopped seeing any mouse, both wireless and wired. I checked them on a desktop computer - both work. And then the touch panel did not work, but not everywhere, but only in the “Administrator” user, and in the “Guest” user, only the touch panel functions.
Help, what should I do????((((
Alexander
On my ASUS, after installing Windows 10, the touchpad turned on only from the control panel. There was a default function to turn it off if there was a mouse in the USB port. So don't be surprised. In this case, the fn+F9 function key does not work because the device is disabled by software.
Natalia
Hello, I had windows7 on my Asus netbook, the touch pad stopped working, when you call up the task manager (alt+Ctrl+Del) it works, as soon as I go to the desktop it doesn’t work again. I don’t have a wired mouse, I urgently need a computer, what should I do?
artem2104
Guys, listen, if someone has a problem with the fact that you installed Windows 10 and your touchpad stopped working, then it’s very easy to fix (go to the device manager, then “mice and other devices” and right-click on “Asus touch pad” looking what model of laptop you have, and click Delete, delete it and your laptop will reboot and everything will work like clockwork...) Good luck)
KseniaLo
Alexa
Good afternoon. The touchpad on the ASER 5552G laptop stopped working, I tried everything above and it didn’t help. Tell me where I can download drivers for my laptop so that the touchpad works again. Thank you.
Bullet
Hello. After updating win8 -> win10, the on/off button for the touchpad (recess) on the HP 250 laptop stopped working. I can’t imagine how to do what worked as before. Thank you.
Albina.
Hello, please tell me what to do if the touchpad stops working, the keyboard works, I turn F6 on or off, the touchpad still does not work, if you restart the laptop, the touchpad works. Lenovo, Win 8.
Victor
Hello! such a problem: I turn on the acer extensa 5620G laptop, everything loads and after loading a chamomile appears and under the chamomile it asks for a password to log in, I press the keys, it does not print, the touchpad cursor does not move??? I can't log in to reset my password. The laptop can only be turned off using the power button. I’ve been sitting on the Internet for 5 days now, looking for my problem, but alas, I haven’t found anything.
Olga
Hello, I have an Acer E1-522 laptop. The touchpad stops working. Previously, I cleaned the system with CCleaner and after rebooting it started working. Now this program shows errors in Opera and does not clean it completely. The touchpad still won't turn on. The on/off buttons do not work. It was not possible to enter the BIOS using the suggested keyboard shortcuts. In the Control Panel, when you open "Devices and Printers", it turns on not the Control Center, but the Properties. I don’t know what to do anymore.
Anna
Lera
Alex
Eugene
Anastasia
Hello. After installing Windows 10, the touchpad began to freeze, precisely after working with the keyboard. It freezes for about 5 seconds, but has already become annoying. Laptop - HP Pavilion g6. Tell me what can be done.
TIR
Hello! the problem is the following. laptop ASUS X554S. Windows 10 was installed, everything worked. reinstalled on Windows 7 - the touchpad does not work. No matter what kind of firewood I installed, I can’t see the device even in unknown ones.
TIR
So, during the installation process, at the stage of partitioning the disks, there is no touchpad and even the USB mouse does not work. I coped with the keyboard in the hope that it would be installed further. but no. Drivers for my model are on the website only for Windows 10. I looked for what I could install from the Internet. in the end the picture is as I wrote in the previous message. There is no smell of the touchpad anywhere. The usb mouse works in “Mice and other” devices. device" - HID-compatible mouse. When you pull out the mouse, this item disappears. I have a thought - maybe this laptop has some sort of software touchpad, rather than a hardware one? what can be installed?
Albina.
Irina
HP ProBook4730 laptop, touchpad and mouse are disabled. After turning on the laptop they work and after a few seconds or minutes they stop responding. If you change users through the task manager, both the mouse and touchpad respond and work. As soon as you log in again they stop working. You reboot the laptop again, it works a little and then stops. I solved the problem once in this way: I removed the image from the twin laptop and installed it on this laptop, everything worked well and after half a year the same problem happened again. Help me figure out the problem. What to do?
Michael
outrigger
marahovarita
hello, I don’t know what to do, I went into the BIOS, there is no such item, then I looked in the devices, there is only a mouse there, but I don’t know how to install the driver, the laptop is an acer extensa 2510G
Guiz
Hello. I have a Sony Vaio laptop. Not long ago I bought a new wireless mouse, after a couple of days on the screen the mouse began to move and click on its own. Reinstalling the drivers helped, but then 2 days later the same thing started happening again, then I changed the front sight and thought it was because of the mouse drivers that they were fighting with the touchpad. But no. The touchpad is worse to run and press, reinstalling the driver did not help, reinstalling Windows too, disassembling and cleaning inside too, even dancing with a tambourine... There is such a moment after the reboot, the mouse does not immediately go crazy, but if you place your finger 3~4 centimeters above the touchpad, then it seems feels and starts to get angry... I don’t understand what the problem is. The touchpad didn’t hit, didn’t hit, didn’t eat or drink over it... Everything was fine and then just once and that’s it... I don’t know what to do, should I take it to a service center or how can I save money? Please send me an email. Thank you.
Serge
Good day. Suddenly, unexpectedly, the touchpad began to slow down - it either reacted with the 2nd or more press, or even died when calling the “magic buttons”. And now, when loading the laptop, at first it somehow shows signs of life, after 10-15 minutes it doesn’t work at all, but it can sometimes turn on. Before the problem appeared, I updated the drivers (DriverPack Solution). Thank you. Lenovo 80E3 laptop, Windows 8.1
Nasteel
Serge
Thank you, it partially helped (although I always keep the laptop clean and wipe it often with a dry viscose cloth), apparently the surface of the touchpad was covered with a greasy film from my finger. But in some cases it still doesn’t work, for example, if you call the “magic buttons”, it still dies, when they disappear, it works again. I didn’t think there would be such a brand with this touchpad. Thank you in advance.
KASPER89
Laptop Dell Inspiron 3551, after reinstalling from Win8.1 to Win7x64, the touchpad stopped working, the driver from the website is not installed. After manipulating the drivers, the keyboard disappears, but it is solved by automatically updating the drivers; if you do the same with the mouse (touchpad), an error appears. There is "error 10" in the hardware properties. I can’t find the touchpad power button, it’s not there.
Novel
Good afternoon I changed the thermal paste in the Dell Inspiron N5110 laptop (disassembled and reassembled the case, of course). Then the left touchpad button and the click function (like the left mouse button) on the touchpad stopped working. The right button works, moving the cursor using the touch button works. I reinstalled the drivers - it didn't help. The buttons are pressed, everything is fine. What could be the problem?
Oleg
Hello! After turning on the Sony Vaio sve 1712t1rb, vertical scrolling works for several minutes until the desktop goes dark, and immediately after restoring the desktop, scrolling no longer works. After restarting the computer, everything works again until the desktop turns off.
Marysya
Thanks a lot! I sat tied to my Packard Bell laptop with a mouse for six months until I found your article. I tried everything! But it was F6, and I'm a sucker)
Thanks again!
Paul
Elena
Hello, the touchpad on my Aser Aspire 5730 laptop does not work. It runs around the screen by itself, opening all sorts of windows. Please tell me what to do(((
Alexey
Hello, ASUS laptop, the touchpad suddenly stopped working. Only the left “click” works. Movements are not perceived. Please tell me what to do?
Valeria
Hello, the touchpad does not work when I unplug the laptop, the rest of the time it works fine.
Please tell me what to do
Lni
I have an HP elitebook 8470p. The touchpad suddenly stopped working, although everything was fine this morning. That is, the touch panel and the bottom keys do not work, while the top keys and joystick work (if you turn it off in the settings, then everything does not work). I checked the drivers, BIOS too, turned the touchpad on/off, nothing helped.
raic
Packard bell ts11sb/ I can’t beat the touch for the second day. According to the owner, he died when he gave it to reinstall Windows. I set mine to 7-64. The touch doesn't work at all. BIOS is empty. There are no settings for the touch. All drivers are from offsite. Everything is installed except the touchscreen. Windows sees the touchscreen in hidden devices. marked with an exclamation mark. writes the following: The device is missing, does not work correctly, or not all drivers are installed for it. (Code 24).. so how many drivers does it need? I tried everything.
Alena
Hello. There is a problem with the touchpad not working (not surprising). Lenovo laptop, the thermal paste was recently changed, after which the touchpad stopped working. In principle, it is not in the device manager, i.e. only the mouse connected to the laptop is present (when it is disconnected, the “mouse” parameter is absent altogether). Before this everything worked fine. Could the problem be due to accidental damage to the connections to the mat. board, although everything has been checked and seems to be connected?
SMARTRONIX
Alena
SMARTRONIX
Are the touchpad keys still not working?
Check whether the cable is inserted correctly; sometimes it does not reach a little or is skewed, or it is inserted on the wrong side altogether. Try downloading the driver for the touchpad from the laptop manufacturer's website for your model.
A laptop is an ideal portable replacement for a desktop computer. Even smartphones can't compete with sleek, thin, and powerful laptops. Moreover, you do not need an additional keyboard or mouse to use this laptop because they are already included with the laptop.
But what to do if the touch mouse or just the touchpad does not work on the laptop? Using a laptop without a mouse is like chewing food without teeth. Therefore, we decided to compile detailed instructions to solve this problem. If your keyboard and touchpad on your laptop are not working, be sure to try the following solutions.
You may have accidentally disabled your touchpad
Every laptop has a function key that allows you to turn the touch mouse on/off. However, each laptop manufacturer uses its own combination of function keys, so you should look carefully at the images over the F1 – F12 keys. For example, on an Asus laptop this is the combination Fn + F9.
On Lenovo, Dell, HP, Toshiba, Acer and Asus laptops, you can try the following key combinations:
- Fn+F6
- Fn+F9
- Fn+F12
- Fn+F5
Reinstall touchpad drivers on your laptop
Download drivers for the touchpad and keyboard from the official website of the laptop manufacturer. Use the following Google query to get quick results:
Laptop model + Drivers + Operating system version
For example: Dell Inspiron 15R drivers Windows 8.1
Enable the touchpad in BIOS settings
Also, the touch mouse and keyboard may not work on the laptop due to a BIOS settings failure. You should check your settings by following these steps:
1. Restart your computer. When the motherboard logo appears, press DEL, F2 or F10 to enter BIOS settings.
2. Use the arrow keys on your keyboard and the Enter key to navigate through the BIOS settings.
3. Go to the next section:
System Properties > Keyboard/Mouse Features > Device Options
4. Here, find the “Internal Pointing Device” option, press the “Enter” key and use the arrow keys to select the “Enabled” option.
Reboot your laptop
This is a fairly simple solution that helps some users whose touchpad and keyboard are not working on their laptop.
Shut down your laptop, remove the battery for about a minute. Insert the battery back and turn on the laptop.
Perhaps these are the simplest and most popular solutions to the problem when the touch mouse, touchpad or keyboard on a laptop does not work. If none of the solutions help your situation, you will most likely have to contact a service center.
The touchpad is a century-old feature, long ago replacing the alternative mouse controls. With it we can completely control our device, be it a laptop or a hybrid tablet. Many laptops (Acer, Asus, HP, Lenovo, Dell) have problems with the touchpad. What to do if the touchpad on a laptop does not work in Windows 10? Let's look at 5 ways to solve this problem.
1. Re-enable the touchpad using the Fn key
One story happened to me when I turned on WiFi on my laptop and accidentally disabled the touchpad. For a long time I searched for the reason, without immediately realizing what had happened. It turned out to be simple, laptops have an additional functions button called Fn at the bottom left of the keyboard. To enable any function on a laptop, press the combination of the Fn and F1...F12 buttons. On these same buttons F1-F12, pictures or symbols are drawn to apply the parameter. For example, to enable the touchpad, you need to press Fn+F7; on the F7 button itself there will be an image of something like a touchpad. You can press all the buttons in order Fn+F1...F12, but remember that there is a function to turn off the display; press again the buttons on which the screen went dark.
On some HP laptops, the touchpad is turned on and off by double-tapping the edge of the touchpad itself. Asus and acer brands may have a separate button next to the touchpad. If the touchpad still does not work, then move on.
2. Removing Other Mouse Drivers
There are times when you have had a whole bunch of drivers connected from different mouse devices in the past and never removed them. Some drivers from mouse manufacturers automatically disable the Touchpad themselves. Go to device Manager, pressing a combination of buttons Win+R and enter in the line devmgmt.msc.
Find the line indicating mice and other pointing devices, click on the tab to expand the category and remove all mouse drivers in order until the touchpad starts working on your laptop. If it doesn't work, try rebooting the system after removing all drivers. Touchpad not working? Let's move on to the next point.
3. Update or rollback the touchpad driver
Try updating or rolling back the touchpad driver. Go to the same device manager as described above. Find the device Touchpad, usually it is called the same as the brand of laptop (Dell TouchPad, Lenovo TouchPad, Synaptics, HP TouchPad, Acer TouchPad, Asus TouchPad.) Right-click on your driver and select properties. Next, click Update to see if there are any useful updates for your touchpad.
Many people have reported on the Microsoft forums that the Touchpad stopped working after updating Windows 10, for this you need to select roll back driver. If your Rollback button is not highlighted, it means you do not have a previous version of the driver.
In many cases, the device manager does not work to enable TouchPath on a laptop. If your TouchPad still does not work on a laptop in Windows 10, then go to the mouse properties.
- Dial mouse in the windows search bar and go to Mouse Settings.
- Click Additional mouse options in the window that opens go to Device settings tab Touchpad or as in the picture.
- Find your Touchpad and click "enable".
5. Disable touch screen input service for hybrid laptops
If your laptop is a hybrid (laptop and tablet in one with a touch display), there is a chance that the touch screen input service, which controls the functionality of the stylus, is interfering with your touchpad.
To disable the service press win+R then enter services.msc and in the list of services find TabletInputService or Tablet PC Input Service. Right-click on it, then disable it. A very inconvenient solution for those who use a touch screen and touchpads, but you can then be smart and try to remove the drivers, roll back, update and then restart the service.
Modern laptops are a very convenient and practical technology, but due to their complex design, in which all devices are combined into one, various problems can arise, most often associated with the keyboard or the touchpad, which has long been loved by all users. If the user’s keyboard and touchpad on the laptop do not work, then there is no need to make a tragedy out of it, because if there is a problem, then there is a solution. The whole complexity of this situation is due to the fact that the laptop, keyboard and touchpad are a single whole, which makes it a little difficult to get to the problem area.
Common causes of keyboard and touchpad failure
The keyboard and touchpad on my laptop have stopped working - what should I do? Keyboard failure can occur for several reasons:
Driver failure. Has your keyboard stopped working? Perhaps the reason lies in the incorrect operation of the drivers. To verify this, you need to start the laptop and press the F2 or DEL key, after which the BIOS system will open. If a person can use the keyboard in the system, then the problem can be solved independently. You can also try booting your device in safe mode. If the user has an earlier model of Windows (XP, 7, Vista) installed, then you can start the system in safe mode by pressing the F8 key, which should be pressed at startup, then select the appropriate partition. In new versions of Windows, you need to go to the administration section and check the “safe mode” box, and then restart the device.
Drinks are the enemy of the laptop. If the user spills a drink on the keyboard or touchpad, you must immediately turn off the device, disconnect the battery, and turn the laptop over so that the liquid does not spill on the motherboard. After completing the steps, you should disassemble the device, clean and dry the damaged areas, and after a few hours you can start it up again.
Damage to the cable. Most often it occurs among users of devices that have been in use for many years. Over time, the contacts of the cable oxidize, or the user could damage them when trying to clean the laptop on their own.
Mechanical damage to the device or heavy contamination can cause the keys to stick. You can solve this problem by cleaning the keyboard or replacing damaged keys.
The touchpad may malfunction due to:
Contamination of the touchpad surface is the most common problem, which can be solved by cleaning the touchpad from dust using alcohol.
If the first reason does not apply to the user's case, then you need to try to launch the touchpad using the Fn key combination + the F1 to F12 key, with the touchpad icon. If this does not help, there may be problems with the BIOS: run it and find Internal Pointing Device in the settings, check this item (if it is Disabled, you need to change it to Enabled). Next, save the settings and reboot the device.
Oxidation, damage or disconnection of the touchpad cable from the motherboard. The solution is to disassemble the laptop and check the cable.
Mechanical damage to equipment. Requires contacting a specialist.
If the keyboard fails along with the touchpad, then the reason lies in the malfunction of the motherboard.
Liquid getting on the surface of the device is a serious problem and requires immediate contact to a service center.
On an HP laptop
If the keyboard and touchpad on an HP laptop do not work, you should also pay attention to the manufacturer. Laptops of this model have their own operating errors. This occurs if the device mistakenly enters tablet mode.
A hard reset needs to be performed. To do this, move the device to the laptop position, turn it off, unplug it, then remove the battery, then hold down the power button for 30 seconds, insert the battery back, turn on the device, and check the operation of the keyboard. After completing the actions, you must return the device to the technician.
If the touchpad on an HP laptop fails, you should use the following key combination - Fn + F5. If after performing this manipulation the problem has not been corrected, you should go to the BIOS settings and in the device management section, set Enabled opposite Internal Pointing Device. You may also have to update the device drivers yourself or with the help of a wizard.
On a Lenovo laptop
If the touchpad and keyboard do not work on your laptop, you need to check the device for viruses. If this does not solve the problem, you need to go to the device manager, then disconnect and connect the keyboard, and you should also check the hardware drivers for serviceability.
You can also roll back the OS settings to factory settings. If the touchpad on a Lenovo laptop fails, you must use the following key combination - Fn + F8 or Fn + F5.
On an ASUS laptop
For devices from this company, the problem is not uncommon and is associated with a heavy load on the device system. If the touchpad and keyboard do not work on the laptop, you need to reboot the equipment and then check the operation of the drivers.
The touchpad and keyboard have stopped working - what should I do?
If the touchpad and keyboard on a laptop do not work at the same time, then the cause may be a failure of the device’s motherboard. To make sure that the motherboard is working properly, you need to connect a third-party mouse to the laptop, go to the device manager, remove, and then restore the problematic equipment. Next, we reboot the device and check for functionality. If this does not help, then you need to connect an external keyboard, restart the laptop, go into the BIOS settings and turn on the equipment. If this does not help, then we try to roll back the system to factory settings or update the drivers. If none of the above methods help, you need to contact a service center, where a technician will replace the motherboard.
Do not forget that laptops are complex equipment that requires care, so try to adhere to the following rules:
- Do not eat or drink while using the laptop.
- Keep your device clean.
- Do not disassemble the equipment yourself.
- Check your drivers regularly for updates.
