Observation of BC employees. How to remotely control an employee’s desktop

Vadim Zakharikov, CEO of the online service Planado, has compiled a list of ten services that will help control the work of employees, including remote ones.

In a difficult economic environment, businesses are forced to reduce costs and work to improve efficiency. Specialized ones can come to the rescue here and help improve the quality of employees’ work.

Improving the efficiency of office employees

The trend to create the most comfortable conditions for employees in the office has its side effects - sometimes excessive concern for the team on the part of managers leads to employees relaxing and becoming less effective. To combat such phenomena, a number of specialized services are used.

« Boss Control»

Turnstiles have long been installed at the entrance to most office premises, with the help of which data on employee attendance can be collected - to enter the office you need to attach a pass. The problem here is that setting up control systems running locally is not the easiest thing.

In turn, “Boss Control” is a service that consists of access control terminals and a data processing service. The terminal is hung on the wall, employees use it to check in at the entrance, and then the system generates attendance reports. If an employee is late for no good reason, leaves work early, or takes frequent smoking breaks, this will become known immediately. As a result, employees spend more time at work.

Pay Punch

Biometric system for recording employee attendance and time worked. By analogy with the previous tool, a special device is also installed in the office, to which employees place their finger or hand. In this way, time worked is monitored, which is especially convenient if it is necessary to calculate wages on an hourly basis.

Information about employee attendance is automatically transmitted to management and. Since the system is biometric, it will not be possible to deceive it, for example, by asking a colleague in the office to attach the card of an absent employee.

CrocoTime

However, the mere fact of being in the office and at the workplace does not mean that the employee is working effectively. Nothing prevents him from “creating the appearance” of vigorous activity, in fact, wasting time on non-work related sites or entertainment applications. Losses from such unproductive pastime can be quite significant - according to various estimates, this causes total damage to the country's economy in the hundreds of billions of rubles per year.

In order to find out what percentage of an employee’s working time was spent on solving business problems, and how much he “procrastinated” on entertainment resources, the CrocoTime service helps. Based on the collected data, it calculates the productivity ratio of each employee, and also provides management with reports on which resources take up the most time from employees.

Disciplina.ru

Another system for increasing the efficiency of office employees. Disciplina.ru not only collects information about the programs and applications used, but also monitors compliance with the work schedule, and also records overtime.

Subsequently, reports are created that allow you to understand the structure of the working day of each specific employee - what tasks take them the most time, in what periods they work more or less. This data helps management optimize work processes so as not to overload workers, but also to prevent them from becoming overly relaxed.

Control of field workers

It is easier to control office employees, if only for the simple reason that they are in one place and, as a rule, the manager can communicate with them quite easily. Field work is another matter - for example, installation of equipment, furniture assembly, cleaning or delivery.

Here, employees often have greater freedom, which sometimes leads to problems - for example, poor quality work or deception ("hack work" for the client, bypassing the employer using company materials and tools).

To increase the efficiency of mobile workers, as well as to better control them, special tools are used, which in the West are called field management.

Planado.ru

Working on the road means freedom—and that's what mobile workers often value. However, the absence of a boss standing “over the soul” creates various temptations. From the banal deception of the employer - no one will stop you from doing the work and taking the money into your pocket - to mistakes when performing a task due to skipping some unimportant steps, in the opinion of the master.

Field management tools, including the Planado service, are designed to give business managers the opportunity to control their employees and set a uniform standard for how they perform their work.

For example, checklists (checklists) help to do this - the employee’s mobile application contains information about the order, and also lists all the steps that need to be taken to solve the problem in the best possible way. This eliminates unnecessary amateur activities when performing the same type of work (which, as a rule, field employees do), and improves its overall quality. In addition, in such conditions, beginners make fewer mistakes and get involved in the work process faster.

After solving the problem, the employee creates a photo report in the application, which shows that the work was done efficiently (assembled furniture, installed equipment, clean room after cleaning, etc.), and sends it to the office. This way management can immediately see shortcomings and point them out. In addition, the service is integrated with Yandex. Maps”, which allows the employer to see the movements of employees in real time and optimize their routes taking into account traffic jams. This helps to complete more orders per day.

"Mobiforce"

The Mobiforce service also helps companies monitor their field employees. The tool is designed to work with the 1C: Enterprise 8 system. With its help, managers can quickly distribute tasks among mobile employees, control their movements, track task completion statuses, and exchange instant messages with them.

In addition, the system collects job performance data and generates employee performance reports that take into account more than 30 different metrics.

Task24

The Task24 service provides a kind of remote order exchange. With its help, mobile employees can log into the system and sort out orders that are more convenient for them to complete (however, they can also be assigned to a specific employee). After accepting the order, the master receives detailed information about the task. While performing work, the employee notes his labor costs in the system.

As in the examples above, the system tracks the location of employees on a map. Based on the results of the work, the system generates reports that can be used, for example, to calculate wages. In addition, an API has been implemented that allows you to upload information to 1C and other systems, as well as integrate Task24 with the software of call center employees.

Control of remote employees

When working with remote employees (freelancers, personal assistants, etc.), the problem of control is one of the main ones. To increase the productivity of such interactions, company representatives can also use specialized software.

JoDo.Im

A simple service with an uncomplicated design. Helps to structure information when working with remote employees and freelancers. Communication between a manager or customer and a contractor takes place in Jabber chat, where, using special commands, you can assign tasks to the employee that will not be lost in the communication logs, but will be entered into the database.

Thus, you can always restore the entire sequence of tasks and subtasks. In this case, the system will not allow the contractor to report the completion of the work if any of the subtasks have not been completed.

Tracking plan progress

There are a large number of project management systems. With their help, managers can track the actual performance of an employee, and not just collect information about the time spent in the office or the programs used during the day.

Pyrus

The Pyrus service allows you to solve the problem of missing deadlines, which can seriously harm a business - very often even important projects are completed later than the established deadlines, which has various negative consequences for the business.

Pyrus allows you to identify employees who miss deadlines. With the help of such software, managers can track tasks and debug business processes, as well as identify employees who do not have time to complete work on time.

Improving the efficiency of restaurant workers

The restaurant business has traditionally suffered from employee abuse and inefficiency. Cases of poor service or banal theft occur all the time. Restaurateurs strive to overcome these problems by introducing special control tools.

Jowi

There are a large number of personnel monitoring tools for restaurants. Historically, such services were divided into cloud ones, when all information was stored on a remote server, and local ones, when all the necessary data was stored directly in the establishment. Each type of system had its drawbacks - when using cloud services, if there are problems with the Internet connection, the work of the restaurant can stop, and in the case of local placement, careless employees can gain access to the data, which opens the way for abuse.

That's why hybrid systems like Jowi began to appear. They combine both methods of working with data - the system can work locally even without the Internet, and when a connection is established, the data is uploaded to a cloud server.

Such tools help increase the speed of service by automating the process of taking an order and transferring it from the waiter to the cook. The usage scenario could be as follows: using a tablet with an installed application, the waiter takes the order, in the kitchen the cook is immediately shown a list of dishes, and the hall manager can set the time during which he must prepare the order. Then the waiter will also receive a notification on the tablet, and he will go to pick up the order (and will not constantly go to the kitchen to find out how things are going with him).

In addition to the actual automation of work, control systems provide the ability to receive reports on all important indicators of the restaurant - data on orders, remaining products in the warehouse, etc. All this reduces the likelihood of fraud - employees cannot hide part of the proceeds or, for example, steal food from the kitchen and drinks from the bar.

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“At work you need to take care of work matters” - this phrase has set the teeth on edge of everyone who has worked for any significant amount of time as an employee. But those employees who have climbed the career ladder feel how their attitude towards such attitudes changes when you yourself become a manager. Especially when it comes to protecting trade secrets or simply monitoring the efficiency of a department.

A couple of months ago, our blog published an overview of our employee monitoring program in the workplace StaffCop Standard « Under the hood", and after its publication we received a large number of reviews, including questions about how this is regulated by Russian laws. Naturally, we could not ignore this topic. Below the cut, we will tell you about the legal regulation of control over employees in the workplace - we are sure that this material will be useful for both employers and employees who want to protect their rights. Read!

In one form or another, control over the work of employees has always been carried out by employers: previously, this required keeping paper records, or assigning a separate employee to supervise the work of everyone else; now, when most people have a computer as their main working tool, special control programs are used. But how legal is this?

Legal field

The law does not divide into separate groups relationships that arise between an employee and an employer with or without the use of computer technology. It is impossible to develop a new amendment every time a new computer program appears. Yes, this is of no use. Legal relations, their subjects, essence and result do not change with the modification of production tools. Whatever programs are used, we are still dealing with the same labor relations in which the employee is obliged to complete the work during working hours, and the employer is obliged to pay for it.

Art. 21 of the Labor Code of the Russian Federation obliges an employee to perform quality work:

“the employee is obliged to: conscientiously fulfill his labor duties assigned to him by the employment contract; comply with internal labor regulations..."

Art. 22 of the Labor Code of the Russian Federation gives the employer the right to control it. In addition, Art. 189 of the Labor Code of the Russian Federation determines the internal labor regulations.

The use of employee monitoring programs does not contradict these standards. Moreover, an additional guarantee of mutual understanding for the parties can be the conclusion of an agreement, which will indicate the need to use such programs. In this case, there will be no intention on the part of the employer to violate the rights of the employee.

There are internal labor regulations, the employee is familiar with them. Notified about the use of control programs. This means that constitutional rights are not violated (Articles 23, 24 of the Constitution of the Russian Federation). The absence of the employer's intent knocks the ground out from under the feet of those who support bringing the boss to justice under Art. 13.11 Code of Administrative Offenses of the Russian Federation “Violation of the procedure established by law for the collection, storage, use or dissemination of information about citizens (personal data)”, Art. 137 of the Criminal Code of the Russian Federation “Violation of privacy” and Art. 138 of the Criminal Code of the Russian Federation “Violation of the secrecy of correspondence, telephone conversations, postal, telegraph or other messages.”

Important points

Firstly, it is necessary to distinguish between personal information and official information; in the workplace, a person is obliged to process and work with official information, which the employer has the right to control. At the workplace, an employee is required to use a PC as a work tool and process official information.

When an employee comes to work, he does not have his own time, he sold this time to the employer, so it turns out that a person who spends working time on personal needs has a priori violated the employment contract, not to mention the moral and ethical side. Of course, we can say that these are all trifles and a couple of messages in contact mean nothing, but if we transfer all this into the framework of a secret factory or other strategic facility, it turns out that this is no longer a joke. For commercial structures, there are also various types of information that are best not disclosed. Of course, it will not allow foreign invaders to enslave us, but it may well threaten the existence of one specific enterprise.

The second important point is the transparency of their use. The employee will work more efficiently by knowing which control program functions are activated, what information can be collected, etc. Just understanding this will motivate you to use your working time for work purposes.

The third factor is self-motivation. Many freelancers use programs to monitor their working time - not for prying eyes, of course. It is better not to use the computer on which the control program is installed for recreation at all - there is a telephone, the opportunity to go out to smoke/drink coffee, communicate with colleagues. From the point of view of stress relief, this is much more useful.

And finally, the manager must understand his responsibility: he must manage the enterprise, and not hunt down his subordinates. The manager must be aware that the unlawful use of personal information that may come to him in the process of collecting proprietary information can be prosecuted by law and is, at the very least, unethical. Intentionally secretly collecting an employee's personal information is illegal.

In developed countries with a rich history of protecting rights and freedoms, a formula has long been in force according to which the percentage of public is inversely proportional to the percentage of private. The point is that a freelancer can work without leaving home in any way - minimum publicity, maximum personal space. While an employee of an elite corporation is forced to leave almost everything private outside the office door and be a 100% public person 8 hours a day.

Another aspect

The employer must explain to employees that the implementation of monitoring systems is aimed at increasing the efficiency of staff work and optimizing it, which is very often useful for the employees themselves. In our opinion, this is much more humane than the situation during the recent crisis, when everyone was fired indiscriminately, and the father of a family with a mortgage and small children could be unemployed. Monitoring and control tools allow you to see people who are actually working, and not skillfully pretending; this is a much more objective assessment factor than making decisions on dismissal based on the manager’s personal attitude towards employees.

Summary

The employee must understand that when he comes to work, he will be required to focus on getting it done. At the same time, he clearly knows the forms and methods of control and there are no surprises for him. In addition, liability for obvious violations of rights is clearly provided for by current legislation. Ultimately, this is a matter of a person’s personal choice: type of activity, work format, company, in the end.

The employer must be aware of the responsibility for the deliberate secret collection of information (without the knowledge of the employee) and be able to explain the need for using control in this form.

Thus, with a legally competent approach, there is no problem in using such programs. You just need to be able to find the right solutions and consolidate them in mutually beneficial agreements. The employee and the employer should not be on opposite sides of the barricades, but understand that they are doing a common cause and respect each other’s rights and responsibilities, clearly fulfilling mutual responsibilities.

P.S. We will be glad to hear questions related to the company’s products in the comments. AtomPark Software: email and SMS mailing service

Many PC users running one of Windows often need programs that monitor your computer.

Such people most often are bosses at various levels, who subordinate from several people to several dozen and even hundreds of employees working mainly in offices and stores, jealous husbands or wives (girls or boys), and parents of children.

In the modern world, it is quite difficult to monitor what a person does on the Internet on a smartphone, but it is much easier to monitor a user’s actions on a PC that is accessed by several people.

Let's look at seven applications that will help collect data about the user's activity on a computer running .

We do not compile a top list, do not evaluate applications and choose the best, but only invite you to familiarize yourself with the current spies, which are regularly updated and supported.

For your information! Spying on someone’s actions on a computer is an interference in a person’s personal life, so you shouldn’t do it unless absolutely necessary, and if you decide to take such a step, be sure to notify everyone you follow about it.

Invisible

An important advantage of an elite spy is absolute secrecy. Not only does it not create shortcuts and not appear in the taskbar and tray, but it also hides its process from the Task Manager and does not even place the shortcut in the list of frequently launched ones.

Due to the daily update of the program core, it is invisible to all antiviruses and anti-keyloggers.

Keystroke recording

Keylogger monitors every keystroke on your keyboard and every click on your mouse.

With these functions, while remaining in the shadows, the utility will intercept all typed messages, texts of letters, electronic documents, collect all search queries and data for authorization in the accounts of various Internet pages.

The program code is based on the use of Low-level driver assembler, which starts before the Windows graphical shell, which makes it possible to find out the password for the account.

Computer spy software will help you find out what your child or employee is doing on the computer, and will also clarify what sites they visit, with whom they communicate, and what they write to.

For this purpose, there are spy programs - a special type of software that, unnoticed by the user, collects information about all his actions.

Computer spy software will solve this problem.

Spyware for a computer should not be confused with a Trojan: the first is absolutely legitimate and is installed with the knowledge of the administrator, the second gets onto the PC illegally and carries out hidden malicious activities.

However, hackers can also use legitimate tracking programs.

Spyware applications are most often installed by business managers and system administrators to monitor employees, parents to spy on children, jealous spouses, etc.

In this case, the “victim” may know that he is being monitored, but most often he does not know.

Review and comparison of five popular spyware programs

NeoSpy

NeoSpy is a universal spy program for the keyboard, screen and user actions. NeoSpy works invisibly and can hide its presence even during installation.

The user who installs the program has the opportunity to choose one of two installation modes - administrator and hidden.

In the first mode, the program is installed openly - it creates a shortcut on the desktop and a folder in the Program Files directory, in the second - hidden.

Program processes do not appear in Windows Task Manager or third-party task managers.

The functionality of NeoSpy is quite wide and the program can be used both as home monitoring and in offices to monitor employees.

Real Spy Monitor

The next spy is Real Spy Monitor. This English-language program not only has tracking functions, but can also block certain actions on .

Therefore, it is often used as a parental control tool.

For each account in the Real Spy Monitor settings, you can create your own, for example, for visiting certain sites.

Actual Spy is positioned by its developers as a keylogger (keylogger), although the program can do more than just record keystrokes.

It monitors the contents of the clipboard, takes screenshots, monitors site visits, and other things that are included in the main set of spies we examined.

When installed, Actual Spy creates a shortcut in the Start menu so it can be noticed by the user.

The launch also occurs openly - to hide the program window you need to press certain keys.

Actual Spy's capabilities are not much different from those of its competitors. Among the shortcomings, users noted that it correctly records keystrokes only in the English layout.

RADMIN

This product was rather created to help the system administrator, there are no loggers in it, only the ability to connect and see what is happening on the client or manage the client. This product is rather used by system administrators - helpdesk, to help employees. This product is now being replaced by programs like AMMYY and TeamViewer;

LanVisor

Similar to Radmin, perhaps of lower quality, but with one useful extra. function the ability to record videos from user screens.

Workview, Lanagent, Mipko, StaffCop

Actually, everything is standard here:

· Taking screenshots of the screen

· Monitoring running processes

· Monitoring open websites

· Intercepting ICQ and MSN Messenger messages

· USB device monitoring

· Recording start and end times of work

· Report Wizard - user activity analysis

· Remote installation and removal of agents

· Invisible agent mode

It is worth highlighting two products separately MIPKO Terminal Monitor and LanAgent Terminal

These two products can monitor users working in a terminal on the server, which is quite convenient due to the proliferation of such servers.

How legal are tracking programs?

Legal field

Art. 21 of the Labor Code of the Russian Federation obliges an employee to perform quality work:

“the employee is obliged to: conscientiously fulfill his labor duties assigned to him by the employment contract; comply with internal labor regulations..."