There is software stuck on your device. What to do if the app is not compatible with your device

Just now, as you know, the first big update of Clash of Clans this year happened. And everything seems to be good about it. As they say, the game has become better, the game has become more fun, even many of last year’s bugs have been fixed, but, unfortunately, there was a fly in the ointment. And this spoon appeared in the form of a joyful inscription “Not supported on your device” for many Android users right from the start, when they first tried to update their favorite Clash of Clans on their mobile device.

That is, it turns out that there is already an update and you can’t play the toy because the update doesn’t want to be installed.

By the way, Supercell has this problem with " Not supported on your device“Already confirmed and promised to sort it out.

The other day there was some kind of small update, so, obviously, they are already sorting it out and sooner or later they will probably figure it out.

However, judging by the reviews, many users still cannot update the toy and cannot play either.

ADDED March 4 : Today the developers officially announced that the “Not supported on your device” problem in Clash of Clans has been fixed, and at the same time, Supercell has also fixed glitches with Google Games ID and synchronization, which gamers also complained about. In other words, you can go to the Google Play Store right now and download the Clash of Clans update, everything should work.

It is worth noting that even those users who have been playing Clash of Clans on the same smartphone or tablet for a long time have encountered the problem of “no support”. Profile forums are full of messages from owners of LG G3, Galaxy S5 and other Android devices that suddenly stopped being supported. In general, the problem exists, and on a considerable scale. Because, as is usual in such cases, while the developers are fixing something, the gaming community is also looking for its own methods of fighting and finding it. So we’ll talk about them (the material was compiled with the active assistance of the administration of the gaming site http://amistik.ru).

So, what should you do if you see a “Not supported on your device” error when trying to update Clash of Clans on Android?

The first thing we recommend (and Supercell too) is to clear the Google Play Store cache on your smartphone (or tablet) as standard, then restart the application, and only then try to download the Clash of Clans update again.

To do this, go to “ Settings ", further - in " Applications ", in the list of installed programs, tap " Google Play Store " and in the next window we find and press the buttons " Clear cache " And " Erase data ". This way, your Android will automatically delete all corrupted files that may be causing the problem.

However, clearing the cache is not a panacea either. Therefore, if after completing this procedure and trying to download updates, the message “Not supported on your device” appears again, then in this case you can (again, if you’re tired of waiting for good news from the developer) reinstall the entire Clash of Clans. The measure, of course, is radical, at this point in time it is completely optional and, moreover, does not guarantee a 100% successful result, so whether to reinstall or not to reinstall is up to you.

IMPORTANT: If you backed up your Clash of Clans to Google+ or Google Games (there is such an option in the game), then after reinstalling the game, all achievements can be easily restored in just a couple of clicks in Settings. Otherwise, i.e. without a backup (and without the ability to create one), reinstall Clash of Clans IT IS FORBIDDEN!

That's all for now. Let us also recall that, according to rumors, Supercell is planning two more updates to Clash of Clans in the near future (in March and April), with one of which a new character will appear in the game.

Many owners of Android devices, when installing or updating applications, may sooner or later encounter the Google Play service message “Not supported on your device.” And if we are talking about some non-critical update, the absence of which does not interfere with the normal operation of the application, or the user is not interested in the next innovation of the program, there is no problem. You can safely continue to use the utility, and either ignore annoying system messages or completely disable them. But what to do in situations where the update is important and necessary, or the new application that needs to be installed has no analogues?

Reasons for the error

There are several ways to solve the problem, but their effectiveness will depend on the reasons for the Google Play “Not supported on your device” notification:

the absence of a device model in the technical compatibility lists of the application (the gadget can easily work with this version of the program, but has not been tested by the developers);
banning the use of the application in a certain country;
actual incompatibility at the software level (inconsistency with the operating system version);
the device does not meet system requirements.

The performance of a particular method will depend on these factors.

Google Play error "Not supported on your device": what to do

The Market Helper utility allows you to change the device ID requested by Google services to a suitable one that will be accepted by the market, after which the application will become available for download. However, the program will launch and work correctly only if it is compatible and meets the system requirements.

Please note that Market Helper requires superuser rights (so-called root rights) because the application makes changes to the system files of the operating system. The program is installed using an apk file, which must first be downloaded from the official website. When launched, a window will appear with information about the current device, and this is where the replacement process begins. The sequence of actions is as follows:

Under the Select Device line, select the device type and model,
In the Select Operator section - country and telecom operator, respectively,
Select account - indicate your existing account in Google services.
Tap the Activate button (at this point you will need to give the application root access),
Visit the official Google Device Manager and check the compliance of the data entered into the application.
Clear Play Market application data.

If everything is done correctly, and the Google Play error “Not supported on your device” occurred only because the device signature does not match the database, then the program will be available for download, installation and further use.

Getting root rights

The procedures for obtaining root rights on different devices may differ significantly from each other. Sometimes it is enough to install a small program and perform a couple of simple steps, but sometimes it may require extensive intervention in the software structure of a smartphone or tablet, which requires certain skills. In both cases, users will be helped by specialized resources where they can find all the information they need for a specific gadget, including detailed instructions.

There are two points to keep in mind:

Obtaining root rights is guaranteed to remove the device from warranty.
The user carries out all actions at his own peril and risk, since there is a possibility of turning the device into a “brick” or getting a bootlap - an eternal reboot.

Downloading apps from third party sources

Download the application installation file from the selected site by selecting a save folder, or download it using a computer and then transfer it to your smartphone.
Make sure that the “Install applications from unverified sources” option is checked in the gadget’s security settings.
Using the file manager, go to the save folder and start installing the application by tapping on the APK file.
Wait for the installation to complete; if necessary, restart the device.

Using anonymization tools

Useful in cases where Google Play displays the “Not supported on your device” error due to geo-blocking.

First, you need to install a VPN service. To do this, you can use either the Play Market or download the installation file of the selected application yourself; fortunately, there are plenty of both paid and free utilities on the Internet. After the application is installed, in its settings you must specify a country that is not included in the block list, or one of its IP addresses. Next, you need to manipulate the basic settings of the device. If the application is distributed according to the free model, only the first point will be needed. For paid programs, all points are followed sequentially.

Erase Play Market application data.
Launch the store and enter your bank card payment information (if this data has already been entered, you can ignore the item).
In "Payment Methods" indicate one of the addresses of the country whose IP address is used for spoofing.
Information about addresses and postal codes is publicly available on the Internet; there should be no problems finding it.

Operating system update

If the Google Play message "Not supported on your device" is caused by incompatibility with the current version of Android, you can update your device to the latest version. In this case, you need to pay attention to the following:

The gadget's hardware must support updating to the required OS version. The specification, as well as the availability of official firmware, can be found on the official website of the device manufacturer or on specialized resources.
In the case of using unofficial (so-called custom firmware), all responsibility falls entirely on the user.
The device meets the minimum system requirements of the application, taking into account the possible increased load on the hardware from the updated operating system.

For example, the currently popular telephone “streaming” is actively supported by Twitter, which has developed the Periscope application specifically for today’s active youth. And if among them there are owners of devices with the Android operating system up to version 4.3 inclusive, then they will get the same Google Play error “Not supported on your device”: Periscope requires 4.4 installed. You will have to update or replace the device with a more modern one.

What's the result?

You should not immediately abandon the application you like just because the Play Market refused to install it on your smartphone. It makes sense to first understand the reasons why the Google Play error “Not supported on your device” occurs. This instruction will tell you how to fix it.

Have you become the owner of a tablet or smartphone running the Android operating system? Then you may encounter one problem when, when surfing the web, the message “Plugin is not supported” appears in the browser window. This usually indicates that the content cannot be played. What to do when the “Plugin is not supported” error appears on Android? There are not many solutions to this issue, so the review-instruction will be short.

Reasons for the error

The “Plugin is not supported” error on Android occurs when playing a video in a particular browser. The same videos from Youtube run in browsers without any problems - this video hosting uses modern video output technologies. Some other resources use outdated Flash. It is supported by desktop browsers, but mobile browsers do not always support it. This is what causes the error to occur.

In some cases, the error appears in the form of gray rectangles located on web pages. What does it mean? Gray rectangles are windows for displaying advertisements and other modules written in Flash. If the browser cannot play this content, a rectangle appears in its place that says “Plugin not supported.” Android does not have basic Flash support, which leads to this error..

Why is the plugin not supported on Android?

At a certain stage in the development of the Android operating system, Adobe stopped supporting Flash technology for this OS. The result of this was the presence of Adobe Flash support on older tablets/smartphones and its absence on new devices. Website developers did not make a tragedy out of this, especially since HTML5 appeared, which has more advanced functionality for playing various content.

As a result, the end of support for Adobe Flash led to more rapid development of HTML5, to which many sites switched. Only a few resources use Adobe Flash, which is not supported for Android. So far there are a lot of them, but every day their number is gradually decreasing. Therefore, the problem is gradually losing its relevance, but continues to worry some owners of Android devices.

How to remove the “Plugin is not supported” error on Android

There are three ways to solve the “Plugin is not supported” error on Android:

Change browser;
Install Adobe Flash Player;
Ignore the problem and don’t use sites with Flash.

The last option is the most acceptable, since webmasters are actively getting rid of Flash elements on their sites - as traffic statistics show, users are increasingly using mobile devices, so adapting sites for tablets and smartphones is widespread.

Changing the browser you're using is another way to get unruly Flash to work. You can try browsers like Opera, Firefox or Chrome. You can also try installing UC Browser, which is popular among many mobile device owners. In some cases, this approach allows content written in Flash to be played.

The last method is to force the installation of Adobe Flash Player on your device. This player is not in the application store, so it is useless to look for it there - it was removed from here because Android developers could not guarantee the safety of user data when using the latest (now outdated) version of Flash Player.

You need to understand that we will install Adobe Flash Player at our own peril and risk - no one guarantees the safety of your data. Therefore, we do not recommend walking around dubious resources with the player installed on the system. To install the player, you need to download Flash Player for Android version 11.1 - use the archive on the official Adobe website, where all archived versions are posted.

Please note that the use of this software is not recommended by the manufacturer itself (Adobe) - there may have been undetected security holes in the software, which often cause leakage of important or confidential data (for example, bank card details, which can lead to loss of funds).

At the next stage, we need to allow the installation of applications from unknown sources - go to “Settings - Security” and check the appropriate box here. Now you are ready to install Adobe Flash Player for Android. We launch the installation file, confirm our intentions and wait for the installation to complete - it will take 15-20 seconds at most, depending on the processor power.

Next, download and install the Dolphin browser from the Play Market, which supports the external Adobe Flash Player plugin. We enable plugin support in the browser settings, open the page on which the “Plugin is not supported” error appeared, and then evaluate the results - everything should work. If the plugin still does not work, try to find an alternative resource and get the necessary information on it that is not displayed on the current resource.

Sberbank’s services are used by many residents of Russia and the CIS countries, which means the popularity of the accompanying software - the official mobile application. This is a useful mobile utility that makes using the service comfortable and simple. Very often, when installing the Sberbank Online program on their Android, the user receives the message “Not supported on your device.” Today we will tell you why this problem occurs on your phone and how to fix it.

Reasons for incompatibility

The failure itself, in mass form, arose recently. This is primarily due to the latest updates to the program (7.8.3), which no longer supports outdated versions of Android; now version 4.1 or later is required for successful installation. This approach is related to the security of customer data, which is at risk in outdated firmware.

Not supported on your device - Sberbank Online

In general, the following factors cause installation failure:

inconsistency of device characteristics and possible problems when using the application on the device;
lack of support for the Android version itself;
ban on the use of software in your region (country).

All the reasons can be dealt with, and this is done quite simply. If you don’t know what the problem is in your case, then you will have to try all solutions.

Solution

So, let's start with the simplest thing, namely, preparation. Disable root on your phone, if it has one, check your device for viruses. Before trying other methods, try cleaning the temporary files of the Play Store application on your device. Clearing Market data is done like this.

Go to: Settings\All applications. Select Play Store from the general list.
Clear cache, wipe data and reboot.

Please note that this procedure must be performed after each method described below.

Mismatch between characteristics and Android version

This problem often occurs when using non-branded devices. Much less often, a ban on downloading occurs with famous brands. In both cases, we will have to change the device model so that the Play Market considers the device compatible. This can be done manually, or using utilities like Market Helper or BuildProp Editor. Please note that we will need root access.

Substituting a model using Market Helper:

After downloading and installing the software, do not forget to go to Market Helper and restore the default values, and also disable rooting, otherwise banking will not start.

This utility changes values in a system file build.prop, but you can do this yourself.

We recommend that you first copy the file to another directory, and when it is no longer needed, simply replace the changed one build.prop to the original one. Please note that for manual and automatic substitution it is necessary clear temporary files Play market. After this, you will need to log into your account and activate the new device.

Location spoofing

Any VPN service is suitable for these purposes. As an example, you can choose TunnelBear, Turbo VPN, etc. Here you will need to register and change the IP address. We recommend choosing Russian cities. And, of course, after installing the Sberbank Online service, you need to disable the VPN.

If version 4.0 and below

If the version of your device does not match the one requested by the application, for example 4.0 and lower, then try downloading an earlier version from Trashbox and installing it. I recommend this version because all files are checked for compatibility with the developer’s digital signature. Unfortunately, when working with outdated versions of Sberbank Online, problems may arise, which we are talking about. The last option would be to upgrade from 4.0 to a higher version, at least 4.4. It’s possible to go higher, but you need to see whether the phone itself can handle it or not.

What if this didn't help?

In this case, try downloading the apk file separately. It is better to download the installation from popular resources, such as Trashbox.ru. But if you want it simple, then the apk-dl.com service can help. Instructions:

Open Market in your web browser and find Sberbank Online through it.
Replace in the link: play.google.com/… with apk-dl.com/…
You will then be redirected to a page with a link. Download the installer.
Launch it from your phone's memory. To do this, you need to allow apk installation in the settings.

These tips should help to varying degrees in solving the installation error Sberbank Online - Not supported on your device. As a last resort, write to the official support of the bank, in the question indicate your phone model, firmware version and briefly describe the problem.

Android application developers, when publishing programs on Google Play, have the opportunity to restrict installation on certain devices. If you try to install such an application, you will see a notification “Not supported on your device” and the “Download” button simply will not appear, as in your case:

Why developers do this and how it can be fixed will be discussed in this article.

What does the “Not supported on your device” error mean?

Developers prohibit the installation of their programs for a reason. Most likely, there is something in your tablet that does not meet the requirements for normal operation of the program. What could it be, for example:

Android version is too old;
No GPS or Bluetooth;
Screen resolution is too small.

Also, the developer can limit installation on specific device models if, for example, during testing on them any problems were identified.

Try downloading the required application not from the store, but simply from the Internet. When you try to install it, you will see a message from which it will become clear what exactly is preventing you from installing the program.

Of course, in this case, you need to be careful not to install a couple of viruses along with the desired application. We found the latest version of the Mi Fit app for you and checked it for viruses. You can download it from .

How to install an application from an APK file

To install the application, download it to the tablet's memory and launch it through any explorer, for example.

Before this, you need to go to “Settings” -> “Security” and activate the “Unknown sources” item (after installation, do not forget to turn it off, this is very important for the security of your device).

Please note that even if you manage to install the application manually, this does not mean that it will work correctly. Write in the comments the model of your tablet, the version of Android and what happened when you tried to install the Mi Fit application not from the Google Play store - we will tell you what you can do next!