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To what address should I send the contract for tricolor TV? How to fill out and send a subscription agreement to Tricolor TV clients


Registration as a subscriber is a prerequisite for gaining access to Tricolor TV services!

When carrying out the registration procedure, the sequence of actions is very important.

FIRST Set up the receiver to the satellite and make sure that the INFO channel is showing (this is the channel numbered “0”).

SECOND Switch the receiver to the first channel (this is the channel numbered “1”)

THIRD Insert a smart card, if available.

FOURTH Carry out the registration procedure and leave the receiver turned on on the first HD channel until the image appears. If the appearance of the image is delayed, you can turn off the TV for now.

The image will appear within 8 hours at the latest.

To register you will need the following information:

1) Model of receiving equipment (The model of the receiver is indicated on its front panel.)

2) Data specified on the smart card

You can find the ID number of your smart card on the smart card itself or using the remote control of your receiving equipment.

3) Serial number of the receiving equipment

4) Passport data (full name, series, number, by whom and when the Russian passport was issued)
5) Contact information (Address of installation of receiving equipment located within the Russian Federation (with postal code), contact numbers, e-mail)

There are several ways to register.

1.Online registration on the Tricolor TV website, if you bought equipment in a store of one of the federal electronics networks.

2.Registration with the help of a dealer, if you purchased the equipment from a store other than a chain store.

In this case, to carry out the registration procedure, contact the specialist who installed your satellite equipment, or the dealer from whom you purchased the equipment.

How and why register ?

Register a Tricolor TV agreement

Registration as a subscriber is a mandatory condition for gaining access to the services “Tricolor TV” and “Tricolor TV-Siberia”. Only registered subscribers of NJSC National Satellite Company are guaranteed continuous provision of services.

To gain access to Tricolor TV services, you need to perform just two simple steps:

1. Select the appropriate registration method and register

2. Activate viewing

1. Registration

Online registration on the website Zatomaster :

Instructions for filling out the online registration form.

If you purchased equipment, we will register it.

Before registering as a Tricolor TV subscriber, you will be asked to familiarize yourself with the text of the Tricolor TV Service Agreement and the Tricolor TV Terms of Service.

2. Activate viewing

After you have been activated as a Tricolor TV subscriber, you need to activate viewing of services. To do this you need to follow these steps:

1. Turn on one of the TV channels (for example, “Russia-1”) using the switch buttons (“CH” and two buttons “+” and “-”) or using the number buttons.

2. Leave the TV channel on until the broadcast picture appears. During this time, the receiver should remain turned on, the TV can be turned off. The image will appear within 8 hours at the latest.

What is required for registration?

To register you will need the following information:

1. Receiving equipment model

The receiver model is indicated on its front panel. You can find a list of equipment that has successfully passed internal testing and is recommended for viewing Tricolor TV services in the “Receiving Equipment” section.

2. Smart card ID

ID is a unique number (identifier) ​​of a smart card, which consists of 14 or 12 digits. ID is a subscriber identifier in the Tricolor TV system, so the ID number must be indicated during registration, when paying for any Tricolor TV services, as well as when contacting the Tricolor TV Subscriber Support Service.

You can find the ID number of your smart card on the smart card itself or using the remote control of your receiving equipment. Find out how.

3. Passport and contact details

The subscriber, in the process of signing a subscription agreement and registering a subscriber, undertakes to provide NJSC National Satellite Company with the following reliable (documented) information necessary to ensure the eligibility of the provision of services, as well as technical and service support for the subscriber and/or user during the entire period of provision of services:

- Full Name;

— name and details of the identity document;

— address of installation of receiving equipment located within the Russian Federation;

— contact address located within the Russian Federation;

— contact numbers (valid contact number (home and cell phone, by which National Satellite Company NJSC will be able to quickly contact the subscriber; the cell phone can also be used to work in the subscriber’s Personal Account, including to activate services);

— e-mail (an email address is required, including to receive confirmation of subscriber registration and/or notification of service activation from NJSC National Satellite Company).

The specified information is the subscriber’s personal data and is used by NJSC National Satellite Company (and, if necessary, by the dealer) only for the purpose of providing services.

From a legal point of view, the National Satellite Company acts as a party that provides services, and TV viewers and satellite Internet users themselves act as persons who undertake to pay for them regularly. The Tricolor TV subscription agreement is the result of their agreement on this matter. This article contains information on how to correctly fill out this legal document, where to subsequently send it, and where, if necessary, you can find out its number.

What is the document?

In essence, the subscription (or user) agreement with the National Satellite Company is a “Service Agreement”. This document is a text on three incomplete pages, which spells out the rights and obligations of both parties. It can be downloaded from the link: https://m.tricolor.tv/upload/iblock/474/47440edba2fc2db9444c327c73054fdb.pdf.

But familiarity with the agreement is not enough for it to come into force. A high-quality service must be personalized - says Tricolor TV and obliges you to fill out each subscription agreement with no other means than indicating exact information about the recipient of the service.

For this reason, a special form must be attached to the “Service Agreement”. Detailed information about the potential subscriber and the receiving equipment that will be registered to him are entered there. You need to tell literally everything about yourself - last name, first name and patronymic, passport number and series, residential addresses and receiver installations, telephone numbers and others.

Why is this bureaucracy necessary?

The official website of the National Satellite Company states: registration in the database of the largest satellite television operator is considered completed if the subscriber has received a service agreement number. At this point, the paperwork with registration could be considered completed, if not for one “but”. The document contains a clause according to which it is necessary to send the second copy of the subscription agreement to the legal address of Tricolor TV within two months from the date of activation of the receiving equipment.

The conclusion can be made simple: the satellite operator wants to be sure that TV viewers and Internet users will pay in advance for the services provided and wants to receive written evidence of this. Otherwise, NSC may stop broadcasting television or access to the World Wide Web without any warning.

Important: by returning the original contract to the company’s head office, the subscriber thereby confirms that the data he provided during registration is correct. It is worth considering that the operator allocates a period of 60 days for sending, and Russian Post may deliver the letter late.

Where and when are documents filled out?

Where the future recipient of services will take and fill out the necessary paperwork depends on where he purchases the equipment. In any case, this happens during registration of the subscriber and receiver in the database of the largest satellite operator.

When purchasing from official sales centers or company dealers

Both registration and the process of signing all necessary documents in this case takes place at dealer offices, sales centers or at home, during installation of equipment. Previously, employees must provide the “Agreement” itself for review, and, if necessary, a sample of the correct completion of the Tricolor TV subscription agreement.

You must enter the data into three copies of the document at once. One buyer leaves for himself, the second and third copies - at the official dealer or sales center.

When purchasing a set of equipment in electrical hypermarkets

If a receiver and antenna for receiving a satellite signal are purchased at a chain store, the operator offers to register and fill out a card with personal data yourself. To do this you need:

  • go to the main page of the official website and under the advertising banners find the “Registration” section;
  • in the window that opens, find a link to instructions for filling out a data card;
  • following her instructions, enter information in the fields of the registration form;
  • check the “consent to processing” box and click on “register”.

Important: if everything is done correctly, the subscriber will see the number of his subscription agreement in the Tricolor TV system on the computer monitor. After this, its registration in the database will be considered complete.

However, it is too early to relax. Next, you need to download the completed form (click on its number), print two copies and sign. One of them must be kept for yourself, the second must be sent by regular or registered mail to the address of NJSC National Satellite Company. 60 days are allotted for this.

Advice: everyone who cannot go to the official website of Tricolor TV (to download and duplicate the subscription agreement) has the opportunity to use the form included in the purchased equipment. This form is self-copying, so you only need to fill it out once – legibly, in printed Russian letters (except for information about your email address). Afterwards you need to divide it and proceed as described above.

Why might you need a user agreement number?

As a rule, they use their Tricolor TV subscription contract number as an alternative to the receiver ID number:

  • during calls to;
  • as a login to enter your personal page on the operator’s official website (service “”);
  • in order to make payment for operator services.

If the contract is lost, it is possible to find out its number only if the identifier of the receiving equipment (ID) and the full name of the person for whom the registration was carried out are known. This can be done either in your personal account (priority method) or by contacting technical support (by phone, chat, Skype or WhatsApp messenger).

Satellite television is convenient because the connection is fast. You can immediately pay for broadcasting and watch programs for a whole year. This is where the catch lies: when the time comes to pay the subscription fee, it may turn out that you do not know or have lost the data under the contract, and without them you will not be able to activate the package. But there is no need to panic and run to re-register the equipment. Let's figure out how to find out the Tricolor TV contract number, even if you bought everything second-hand.

What is needed to restore your number

First of all you need to know Subscriber ID, for this it is enough:

You will also need the details of the person in whose name the contract was registered. If this person is you, then all you need to do is call the Tricolor hotline: 8-812-332-34-98. You will be contacted by a manager, and you will be able to ask questions and find out all the necessary information. If you don’t want to spend money on a call, you can contact the staff via Skype. To do this, just go to the website and at the very bottom of the page select the “call us on Skype” option.

If you have never registered on the operator’s website, you will first need to create a “Personal Account”, after which you will have access to all information about the connection and the provision of services to you.

How to get into your account

If you are an official user of Tricolor TV, then your registration is automatic and all information, including the login password, is specified in the contract. Even the loss of a document will not prevent you from restoring the data; you just need to log into your “Personal Account”. If you can't remember your password, that's not a problem either. Follow the instructions below:


It is very important, before trying to log in, to turn on the receiver and TV on one of the TV channels so that the system can identify you as a subscriber. After sending the request, a password will be sent to your receiver, you will need to write it down. Use it to log into your “Personal Account”. There you can easily find your personal account.

Lately, the password is not always sent to the TV screen. It can be sent via SMS to the phone or email that was specified when drawing up the contract.

Registration procedure

Today, not all Tricolor subscribers are official. Some simply did not have the opportunity to get into the office and connect directly. For those who purchased equipment secondhand, registration may not have been carried out, which complicates gaining access to information. First of all, you need to go through the entire procedure for assigning a “Personal Account” yourself:

  1. Enter the smart card ID code.
  2. Indicate the equipment model and serial number.
  3. Enter the “Individual Code” of eight characters from the back of the smart card (if you have a receiver with an external card) or eleven characters from the scratch card (if the receiver is solid).
  4. Indicate your last name, first name and patronymic, date of birth and passport information (series, number, when and by whom it was issued).
  5. Enter address, phone number and other contact information.
  6. Rewrite the secret code from the SMS and click “Register”.

After this you will become official client of the company. The contract number will appear on the screen. You can download the entire document and save it on your computer or print it, or view data from your “Personal Account”. There you can immediately pay Tricolor bills or print out a payment slip and take it to the bank.

Connecting satellite television is impossible without concluding an agreement with Tricolor TV, since it is the agreement signed by the subscriber that secures his right to receive telecommunications services. But to do this, you need to learn how to properly formalize your own relationship with the provider. In addition, it is important to understand in advance what a correctly completed document looks like in order to avoid ridiculous errors and inaccuracies.

The possible consequences of typographical errors or the absence of papers signed by both parties also deserve special attention. The operator directly says that it cannot provide its own services and guarantee quality service without correctly executed documents. At the same time, he requires that all the necessary papers be in his head office, which is extremely difficult to call convenient. In short, even the most insignificant nuances require detailed study.

Conclusion of an agreement with Tricolor TV

There are several ways to conclude a Tricolor TV subscription agreement:

  • contact an official dealer;
  • buy equipment from an official dealer (in this case, he will do everything himself at the time of purchasing the dish, receiver and smart card);
  • send a letter to the legal address of the telecommunications company.

It is important to emphasize that it will not be possible to fill out the required form via the Internet, since the provider does not recognize virtual agreements. At the same time, registration on the official website, during which you need to provide information from your passport and contact details, remains mandatory, and sending a printed paper agreement is the last part of the connection.

It is important to emphasize that users are required to provide papers with a personal signature within 60 days from the date of initial activation of the television.

Download the contract form

The easiest way to print an agreement with Tricolor TV is to download the required form from our website using a special link. After that, all that remains is to fill out all the items in it (being careful and not making mistakes) and send it to the address 197022, St. Petersburg, PO Box 170 NJSC National Satellite Company.

If you cannot print the agreement, you should carefully review the papers included with the equipment. Often among them there is a self-copying sample that can be filled out and sent to the address indicated above.

How to fill out a Tricolor TV subscription agreement - sample

The most important part of the Tricolor TV subscription agreement is its header, which contains basic information about its content. Subscribers will have to write down:

  • surname, first name and patronymic (in full, abbreviations and initials are not acceptable);
  • exact registration address (matching the information in the passport);
  • exact address of equipment installation;
  • contact phone number (home and mobile);
  • email;
  • passport series and number;
  • the office that issued the passport and the date it was received.

In the main part of the form, you will need to re-enter your last name, write down the ID number or subscription agreement and check the appropriate action (registration or suspension of service).

The final touch will be indicating the date and signing.

How to find out your subscription contract number

There are several ways to find out the exact agreement number:

  • by looking at the form filled out by the dealer (if the equipment was purchased from official distributors);
  • visit the official website and log into your personal account;
  • find out the Tricolor TV contract number by last name by visiting the nearest office of the company or dealer from whom the equipment was purchased.

In the most difficult situations, you can try to contact company representatives by calling the contact center at 88005000123. They will explain what to do and tell you how to recover the loss. But it’s worth preparing for the fact that they will need the subscriber’s passport data in order to identify his identity and avoid confidential data falling into the hands of strangers.

How to terminate the contract with Tricolor TV and get your money back

The easiest way to terminate the contract is to simply stop paying for the services. But, if this approach turns out to be inconvenient, you should send an application to the provider to terminate the subscription agreement. The cap for it should be taken from the sample described above, and the main part is indicated in free form. Here you should indicate the exact date of termination and ask to recalculate and return the money, indicating the exact details for receiving it.

It is worth adding that if your personal data changes, you should send the provider a new Tricolor TV contract form.